How come when I pull my mask and hose from the bag after a cleaning cycle, it breaks of ozone and I have to dry run my cpap to run air through it several times to help get rid if the smell. The supply store where I get my supplies, said the change the bag, which I did with my minimal change. Do you have any suggestions? Thanks, Jim Gengler
Hi Jim, thanks for reaching out! We recommend contacting the SoClean Customer Care team for assistance. According to SoClean, the ozone smell is a byproduct of activated oxygen oxidizing old cleaning materials or new CPAP equipment. The smell should decrease over time, but you can try these steps to help it go away faster: - Increase cleaning time: For a few weeks, increase the cleaning time to 11 minutes, then decrease it back to 7 minutes - Run CPAP before use: Run your CPAP machine for 10 minutes before using it - Avoid fragrance products: Don't use any fragrance products to clean your equipment
Andrew, thanks for the video, the 2 year warranty covers what! Thank you buddy!
How come when I pull my mask and hose from the bag after a cleaning cycle, it breaks of ozone and I have to dry run my cpap to run air through it several times to help get rid if the smell. The supply store where I get my supplies, said the change the bag, which I did with my minimal change. Do you have any suggestions? Thanks, Jim Gengler
Hi Jim, thanks for reaching out! We recommend contacting the SoClean Customer Care team for assistance. According to SoClean, the ozone smell is a byproduct of activated oxygen oxidizing old cleaning materials or new CPAP equipment. The smell should decrease over time, but you can try these steps to help it go away faster:
- Increase cleaning time: For a few weeks, increase the cleaning time to 11 minutes, then decrease it back to 7 minutes
- Run CPAP before use: Run your CPAP machine for 10 minutes before using it
- Avoid fragrance products: Don't use any fragrance products to clean your equipment