You should be able to access the features if you are running that version. Some of them do have to be configured to see them in action. Some of my other tutorials show you how to set up these new features. I have videos for the ticket merge/link feature and the schedules/business hours sla feature so far.
Some pretty good features! I can't wait for the release!
Finally, this is what this song needed 😁🔊🔊
Good video
When will this new version be released? I have downloaded version v1.14-rc2 (4b9a699) , yet i dont see any of these new features
You should be able to access the features if you are running that version. Some of them do have to be configured to see them in action. Some of my other tutorials show you how to set up these new features. I have videos for the ticket merge/link feature and the schedules/business hours sla feature so far.
The Merge and Link icons are not shown after i added them to the Queue Settings Appearence - How can i fix this ?
Solution was to edit the user rights to add the permissions for it :)