osTicket Configuration and Administration: Your Guide to Free Helpdesk & Ticketing Software
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- Опубликовано: 2 окт 2024
- osTicket is your gateway to free and open-source customer support excellence. Dive into this comprehensive video to explore configuration, administration, and expert insights for seamless implementation in your production environment. Unlock the full potential of this versatile support tool and navigate through our chapters for specific topics. Boost your customer support with osTicket today!
0:01 - Introduction to OS Ticket
0:08 - Theme Customization
0:13 - Mobile Accessibility
0:19 - Homepage Configuration
1:03 - Basic Features Overview
1:27 - Support Center Overview
1:50 - User Management
2:10 - Control Panels
3:30 - Admin Panel Configuration
4:51 - DNS and Security Settings
6:33 - Date and Time Settings
7:29 - Language and Localization
8:59 - Logging and Maintenance
10:02 - Ticket Configuration
11:14 - Ticket Attachments and Security
12:27 - Autoresponder and Notifications
13:09 - Queue and Ticket Management
14:30 - Task and Ticket Sequences
15:31 - Agent and User Management
21:21 - User Registration and Settings
22:54 - Knowledge Base and Customer Support
24:05 - Introduction to Automation
24:11 - Automating Ticket Assignments
24:17 - Creating Custom Forms
24:29 - Managing Help Topics
25:06 - Configuring Filters
25:38 - Service Level Agreements (SLA)
31:50 - Customizing Landing and Thank You Pages
33:09 - Customizing Email Templates
37:02 - Email Configuration
41:02 - Managing Agents and Roles
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This is very informative .just wanna ask, what to do if we want once the user created a ticket it will be routed to their Department head get an approval then will be assigned to the ITS L1? the tool is new for us, and we are still trying to figure out how this work. Thank you!
Yes it is possible
Hi, may i know how to edit created date??
You can do it from backend (database)
good explanation sir
but make a short video about how to generate a ticket for a company or how a end user generate any complain or help needed
Ok will do it
There are 3 more videos related to
Hello I want to customised responsive theme for Osticket can you please guide me
amjid@syncbricks.com
i keep getting the error Invalid CSRF Token __CSRFToken__ or valid csrf token required while trying to login, does anyone have a aolution or work around for this problem?
Never faced this issue
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really superb bro, can you give the vedio for css html theme customising or any option to provide your source code i need it
Sure I will try that
please give the vedio for theme css html customization
amjid@amjidali.com
Good demo, but you need to Slow Down…
Ok will do it
hello, where to find explanations on the changes you made to make it responsive? thanks!
Hi I still have to edit that
I'm looking forward to the edit. We are specifically interested in this as well. Thank you for the awesome work on the videos. I feel I've just been to osTicket bootcamp!@@syncbricks
There is a responsive plugin available in internet
@@syncbricks when are you planning to upload it?
You are amazing, thank you very much 🥰
You are welcome
Please, share how we can make the theme responsive!!
Thanks!!
amjidali.com/book-now/
so you are not going to release without paying??@@syncbricks
Is this free version for osticket?
Yes osticket is free
this is gold
Thanks