Another great walk through by Jeff! Have you looked into the option of Parent Child Tickets where the parent can not be closed unless all child tickets are closed, almost a project management. use case would be like Client onboarding where that may be the parent ticket which would have child tickets for discovery, user onboarding, endpoint onboarding, etc... or Hardware refresh where client needs a new server with child tickets would be procurement, staging, etc... The incident tickets work great for wide spread issue, the "enter once, update all" doesnt really apply for the parent/child where all children are relevant to the parent, but not relevant to another child.
Great question! This is planned for the future, and will likely take advantage of the checklists' functionality as that gets further integrated into NinjaOne Ticketing. Let me know if you have more questions (:
Thanks for the video, how can the ticket template be changed for the systry icon ticket submission? I have created a form but dont see the option to select it under templates.
I'm only half way through the demo but I had a question: Is there a way to have multiple "Ticket Boards" i.e. if I have a NOC Board or a project board?
Another great walk through by Jeff!
Have you looked into the option of Parent Child Tickets where the parent can not be closed unless all child tickets are closed, almost a project management. use case would be like Client onboarding where that may be the parent ticket which would have child tickets for discovery, user onboarding, endpoint onboarding, etc... or Hardware refresh where client needs a new server with child tickets would be procurement, staging, etc...
The incident tickets work great for wide spread issue, the "enter once, update all" doesnt really apply for the parent/child where all children are relevant to the parent, but not relevant to another child.
Great question! This is planned for the future, and will likely take advantage of the checklists' functionality as that gets further integrated into NinjaOne Ticketing. Let me know if you have more questions (:
Thanks for the video, how can the ticket template be changed for the systry icon ticket submission? I have created a form but dont see the option to select it under templates.
Even though there is a dropdown menu there, the template cannot be configured for the systray currently.
Needs a Dispatch portal and Calendar for scheduling techs also to check tech's schedule
This is extremely helpful feedback, and we will look into it. Thank you!
I'm only half way through the demo but I had a question: Is there a way to have multiple "Ticket Boards" i.e. if I have a NOC Board or a project board?
Yes, you can create as many boards as you would like. (: