How to Merge and Link Tickets in osTicket

Let's take a look at how to use the new ticket merge and link feature.
To start using this feature right away, head over to our website and download the osTicket v1.14 release candidate:
osticket.com/d...
Documentation Website:
docs.osticket.com
Come be a part of the osTicket community and participate in our forum:
forum.osticket...
Follow us to see what we're up to:
github.com/osT...
/ osticket_software
/ osticket
/ enhancesoft
Music:
Paddles by Vlad Gluschenko / vgl9
Creative Commons - Attribution 3.0 Unported - CC BY 3.0
Free Download / Stream: bit.ly/_paddles
Music promoted by Audio Library • Paddles - Vlad Glusche...

[@WarehouseSpeakers]

excellent video and new feature set.

[@maxhill9254]

Great presentation!

[@jackmui]

very useful information!

[@michal.2559]

Thanks for this video. Very informative.
Could you also create video about feature called "Manage referrals"

[@lancoazure5537]

thank you. Very useful

[@samsubu4814]

is there a way to unmerge the merged tickets?

[@luisoscarps]

what happend if i don´t have link and merge options? my version is v1.12.2 (a5d898b)

[@osTicket_tutorials]

Luis Oscar Piña Santos This feature is introduced in version 1.14. You can download the 1.14 release candidate by going to osticket.com/download