Error 2 : Bumper stuck - Roborock S7 - Video for Customer Service
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- Опубликовано: 11 июл 2021
- Error #1 at 4:18
Error #2 at 5:09
Error #3 at 6:17
Hello everyone,
This is a video I made due to my new purchase of a Roborock S7. This one keeps telling me "Error 2 : Bumper stuck". I contacted the customer service who asked me to do a video of the issue, and there it is.
I will keep updated how I solve this problem.
Have a good day !
Anyone fix this? Bought brand new from Amazon and having this issue right out the box.
same error right out of box.
@@sidwomack3322 I think I contacted customer service and swapped it for another and didn't have issues on the replacement.
So sorry to hear this. For most people this is a purchase that is not easily made. And, I know some who have them status post accidents. For example sweeping and mopping if EXTREMELY painful and taxing for some. I hope they fix it for you.
The solution in the following video solved my problem m.ruclips.net/video/c-WvcUR-O3I/видео.html
I hope that it solves yours as well
Same issue. I have made a similar video for the support service, after that they asked me to send back the unit for repairs. I've sent back for the seller more than a week ago, now I'm waiting for the repaired unit...
Did you buy I.t from Roborock ? I mean not Amazon or other seller? Just curious.
Did you try tapping the LiDAR Sensor? The LiDAR Cover acts as a bump sensor as well, so it could be jammed and confused, flashing the error 2 message.
yup got this problem too
Has this been resolved yet? Same problem here.
THIS IS HOW YOU FIX THIS:
just press on the middle part ( where the symbol Z is or something ) try to touch it around and that's it. I was facing the same problem but now it's all fine because i was just messing around :) Hope this helps
mine is having this issue once in a while as well!
Mine too. 2 weeks after buy and 1 day after upgrade soft
Same issue here....any recommandation to fix it?
Mine has the same issue. It just came back from repair but still got the same issue at the very first run :-(
This keeps happening to mine as well. How to fix?
facing the same problem, after unbox n test, working fine, error start coming after 1st software update, when 2nd update, become worse, it possible for hard reset with old software??
I just updated the software myself and got this error. 😭.how to fix it
@@KUTSgaming i send for repair under warranty n get replacement with new unit
Mine has the same error randomly. It seems it is a widespread issue.
Same problem here. Please share with us, if theres a solution. My Roboorock is showing the exact same behaviour. Had anyone successfully claimed this to Roborock? Seems that the support is proposing only trivial measures and thats it. But i guess they know that they have a really big problem and hopefully behind the scenes, they are hardly working on it. But what should we do for now, just then that the support could`t help and a repair and replacement doesn`t even guarantee success?
The solution in the following video solved my problem m.ruclips.net/video/c-WvcUR-O3I/видео.html
I hope that it solves yours as well
The solution in the following video solved my problem m.ruclips.net/video/c-WvcUR-O3I/видео.html
I hope that it solves yours as well
Edit: Of course i tried all the measures like cleaning the bumper and blowing it with a hairdryer and restoring factory settings and trining the latest firmware and all that stuff. Nothing worked. And the build in test, shows that the bumper sensors left and right are ok and the laser bumper too. All tests passed.
Same here....it looks like a software error :(
Same issue here! Has anybody fixed it? How do we fix it? :(
Same problem.
Same problem...
Who solve this problem?
Problem solved!
ruclips.net/video/CTsXIGEu05k/видео.html
I was waiting ROBOROCK s7 long time. But it is a disappointment exactly because of error 2
These hacks are great. Especially because this company Roborock does not respect manufacturer warranty. They will go to any extent to defend their place and not accept plain functional design faults. These robotic vacuums are investments for and the returns are poor if one cannot use it for at least 3 years. I would rather buy some of the standard ones which have offices in your local region. There is no way you are going to get a China based company to sort your problem out.
Link to my video: ruclips.net/video/c7tWUofIGR8/видео.html
I have the same problem.
It seems to be that the error only comes when "pushing" on furniture (like in your video) which are not closed: 2-3cm height on the floor, then a hole. I hope I describe it the right way. The Roborock wants to drive through, but the 2-3cm on the floor prevents him from doing so. So he "thinks" that something is wrong with the bumper.
In my house I have 3 furnitures like that and only here is the error....
I tried it again: Furniture should be at least as high as the Roborock. I only have this error with furniture less high. Fixed it with the "invisible wall".... BUT: This is a software bug in my opinion!
I share this point of view. The Roborock always fails in the same zones, when something is not well analyzed and even without any shock on the bumper
Got the same error, day 2 of cleaning!
Last updates help a bit but the main issue remains. This is not capable to learn from previous difficulties to adjust its path on some areas where the error 2 bug occurs