Sonos is committed to making the S2 app better
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- Опубликовано: 29 сен 2024
- I have had my fair share of frustration with the Sonos S2 app refresh. But after a few months and multiple updates later, things are looking brighter and Sonos CEO, Patrick Spence, is committed to making the app better. Personally, I have no doubt that they will make things right. And when the new product launches, it should signal that the S2 app is ready and up to speed.
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I appreciate your passion for Sonos. I have been a fan and buyer for years but they have made critical mistakes. Some of their employees from behind the scenes have come out and shared that they were aware of the issues but rushed out the update so they could launch the Ace cans. The CEO is the person that is responsible for making the call to launch or wait. He makes the most money to take on the responsibility. The buck stops with him. He blew it. He should be fired. Time to promote or bring in someone that will make the right call now and in the future. It will send the message to current and future customers that things will change. Rock on.
He should only be fired after he gets the app into a workable state, releasing him now with a massive paycheck doesn’t benefit the brand or the costumers
Agree, he needs to go - AFTER he's finished cleaning up the mess he made. Sadly he'll no doubt walk away with a multi-million dollar compensation package, so it's not really punishment - but that's the way the world works.
@@Beer_Dad1975 exactly, the only accountability can come while he’s still CEO
@@Beer_Dad1975u do know you can still use the s1 app right…calm ya tits i just bought the arc x2 era300’s and x2 sub gen3’s. Ive not had many issues even using the s2 app. It needs some refining and he definitely should never let this type of mistake happen again but pushing out the man who made sonos…sonos is alil much.
Agreed .
Sonos should pause all there product launches until they get these problems solved. What was once a great sounding product with a simple easy and reliable app control is no longer. I’m heavily invested in Sonos kit and have been pulling my hair out with all these bugs, speakers dropping out and sound and reliability issues. Enough to consider selling all my kit on, should the CEO be sacked.. No he needs to make the changes to get Sonos back to were it once was and consider how he wins back the support of all us customers who spent a lot of hard earned cash on their products only to be let down very badly when the new app launched several months ago. Keep up your great videos Peter you are truly a great Sonos guru and I applaud all your hard work you put into Sonos products
Haven't been keeping up with each and every update so far since the big bad app update released, but I've found recently I need to bring the volume up to like 65 for it to feel "room-filling", I used to barely go over 50 because of how loud it was (on Arc with Era 300s).. Was this something in a previous update? I wish they would be more clear about how things are changing with your system with each update, but I guess that's a lot to ask for a company who is still struggling to add back in basic functionality from the old app version.
Actually, a question: Why don't they just have a proper Beta version test group so the people who want can try the updates & find the problems/bugs before releasing it and stop forcing the rest of us to upgrade to unstable versions?
I must have sent them 40 odd emails over last 3 years offering free beta testing. Not like any level of tester would not have seen these issues day one, maybe that don;t want voices to listen too.
They do have beta testers, I received another survey for beta testing the app this week.
That would be thee best idea
Honestly with the new Sonos headphones coming out they honestly probably pushed through the beta testing. So even though they beta tested the products and even the updates they probably didn't beta test them the adequate amount of time, but instead rushed it through only beta testing it for probably a week.
Make no mistake, the senior leadership team were certainly informed of all the problems with the new app, but made the decision to push ahead regardless - they thought they could manage the fallout later, or were just too incompetent to understand what the fallout would be. This is a management failure, not a technical failure. IMO, it's a symptom of our times, where DEI trumps merit in the hiring process.
Fire every single person who had anything to do with the new ̶u̶p̶g̶r̶a̶d̶e̶ "downgrade".
Your definition of holding someone "accountable" (in this case, yes, the Sonos CEO) is so bloody perfect. Make them fix it. Don't just flick them first up.
Yeah, and THEN he needs to go - after he's cleaned up his own mess - but he MUST go - the level of f*ck*p here is just too massive for him not to fall on his sword some time next year.
Make them fix it then Go. Anything else is in the realm of fantasies.
he cannot ans should not continue at the helm. That's sound corporate business
The deeper you look the more issues you find. Once a song is in the queue you can’t move it to another place in the queue you also can’t delete it. The only option is to delete the entire queue or look up the artist.
12:11 to be honest with you the first thing that can come to mind that I think a large number of people would probably agree with, all your pre-existing customers send them an individual promo code of perhaps 40 to 45% off discount of the total price for any Sonos products. Now you know they may have to play with that percentage so instead of 45% it could be 50% or even 40%, but I do believe that this would temper your customers and clients issues with these ridiculous updates as of late.
Sonos, you really need to get your shit together⁉️🤬‼️ After 20 years of owning 18 Sonos units, I am ready to abandon the entire ecosystem. In my opinion, they have been going down hill for years. First signs they were headed in the wrong direction came with their very first update of their original AMP that stripped it of RCA outputs to force you to buy additional Connect Units. But they rebounded with a nice selection of small, medium and large dedicated speakers. But then when they stopped supporting all their early generation products and eliminated their mid sized speakers all without adding and new features to their newer generation of speakers⁉️. Instead they offered a portable speaker with a built in, non removable battery which equates to built in planned obsolescence and a freaking headphone⁉️.
Sonos first screwed up their software in 2022 - that wasn't fixed for many months. Then this mess happened. Yeah - they might fix it this year - but history seems to prove that theyll screw it up again. No more sonos purchases for me. Too much of a gamble.
Agree ! They are destroying a great product with crap software 🎉🎉🎉🎉
@@AudiophileTommyConsidering that for a rather large percentage of their target market the software / user interface is a main attraction vs other brands, that makes for a lot of goodwill to be recovered.
Not at all interested in the product line myself, but I do have two adult children deeply invested in the ecosystem who chose it primarily for the ease of use and home wide system expansion.
I'm old enough to remember when this stuff worked great. 2022, huh? Ya know, niw that you mentioned that...my issues started in that time frame. Audio dropping, updates not completely finishing, loss of control...drove me crazy thinking it was only me.
I think you are being very short sighted the products are awesome still there are many companies who fine tune with OTA you just need patience
We need DTS-HD and DTS:X
It’s not about the money he needs or doesn’t need it’s about the money people have spent on the products. I’ve been watching and following you for a long time, but that will now come to an end or you always is a fanboy big mistakes were made.. buy a company that is meant to be in the premium class if they want to sell high end products and run with the big boys then they must act like it. The excuses about the app is all bullshit now and I need to fix it immediately and should have when they saw that it was a fuck up.
My biggest concern is the change to a cloud based architecture, moving away from local LAN communications for a lot of the functionality.
Yup, streaming (cloud… other’s computers) is the agenda. Basically, pushing U to own nothing. It is a long term game. Just like smart phone camera, it diminishes the camera market. Now, everybody need to buy cloud storage. Again, it is a long term game. They set the price, you have no choice but to pay for it years after years for the price they set.
Personally, and it seems luckily(?) I have had minimal problems with the app but with all the noise from others I have to respect that. I have used Sonos for many years now and really want the business to thrive, sure, they messed up and that’s bad but it does seem they are fixing it. I have no plans to throw out thousands of pounds of kit due to this though
I use both iOS and Android - the iOS app is definitely much improved - the Android app is still a shambling mess - every other time I start it, I have to restart it as it claims it can't find any devices - second time I start it, it works. Sometimes still, when waking the phone back up, I find the app has crashed and again have to reload it. Compared to the iOS version, it's slow to open, slow to find my devices, slow to load playlists - and the iOS version isn't exactly snappy anymore either. The old app was pretty comparable on both phones - now the iOS version is bordering on irritatingly slow, and the Android one is just terrible.
@@Beer_Dad1975nah, no matter what phone you have it’s still shitty, I’ve been in the process of resetting my speakers the past week. It won’t connect to the internet, and when I get it to work it just disconnects again. It’s been getting much worse
At this point just don’t buy Sonos products, how many more times does this have to keep happening?? Idk about you, but I don’t have the time or money to be buying products I can’t even use
I dont agree with some of your assesment here Peter
I agree that Spence should see through the repair effort but the recovery effort should be driven by someone else.
Its time for him to go
I wouldnt even be suprised if they fail on their promise to fix app this year and end up offering reverting back to previous version
Sonos shares have fallen more than 60% last 4 years . and now Customer loyalty significantly impacted by the app debacle .
Sonos needs new leaderhip to deliver on its promise in the years to come
No more spend money on Sonos forever 3 months in a row mentally and physically suffered by troubleshooting.
My system sounds better, after I reset all of my speakers and add them individually again. Just wish tuning option was available again.
Peter for CEO, yes please
Sonos is facing a lot of competition in the soundbar market. One easy way to counter some of that competition is to all the Arc to pair with a set of front speakers. Now, all you can do is group them. I’d like to be able to pair them and then do TruePlay for the entire system. And yes, I am talking about 4 Era 300s (2 front, 2 rear), 2 subs and the Arc.
I definitely think they should empower customers to do this type of setup if they choose. I personally would just love a center channel setting to tweak. Or the ability to turn on the main front speaker in the surround Era 300s.. Before the Sonos brand kind of fell apart, I think there was a blanket assumption that their sound engineers were calibrating this stuff so professionally and intently, it would be blasphemous for the at-home consumer to be toying around with greater control settings. Now these control limits just feel unnecessary and are locking their consumers out of basic controls and setup options that their competitors offer, and seems as though there just isn't enough time and attention being placed on making sure their existing products have extremely high quality consumer experiences.
@@DG-2323 I think companies sometimes forget why people came to their products in the first place. Sonos is relatively expensive, so why did I buy the product? Quality of the app is one. Ease of setup is another. And the one I think they forget about is versatility. Until I see how this all comes out, I’m sitting on the fence in terms of buying more products
@@DG-2323they absolutely can just like the can have us the ones with eras 300 for surround to use them as stereo for music without unpairing them from surround but them won’t and refuse to do it yet for a 200$ set of plastic headphones they created this cluster f***k for headphones bruh not speaker’s headphones is mind boggling with this people then they go and fire 100 people most likely the ones that told them that that crappy wasn’t ready on top of their price hikes as the products gets older they raise their prices. Even apple at some point had to give to what their customers wanted Apple all you have to do is listen to your customers
Hi Peter it was myself who told you about the Sonos upgrade program which I had via email.
I will wait to see about the app updates, as I have no confidence at all with this Sonos update.
My system has crashed so many times, dare not turn it back to S1 just put up with S2 for the time being as it’s stable at present for me. (2months)
Sonos need to give ALL CUSTOMERS NOT JUST 2024 customers freebies, to say sorry for there mess.!
I Will keep an eye on your channel, im sure many of your subscribers will be moaning including myself😢 if I upgrade tooooooooooo soon.
Fully agree with yours comments. Would you bring back S2 and take your time to issue a better app ? If Sonos take this way, is the Sonos Ace will work with S2?
Very frustrating. I had no issues until 2 months ago. We had to replace our router, and I haven’t been able you use my rear speakers or two subs since. I can’t reach customer service on the phone. Trying to get help through chat is impossible. They are having to do so much, they can’t focus on my issue and we don’t solve the issue. If anyone can help that would be great!
You will need to factory reset all speakers that are not working and unplug after reset. Now, factory reset your sound bar and set it up on the new router first. Then, plug in your other speakers and let the Arc find them so that you can add them.
It's an absolutely horrible process! Damn disgusting to be honest and you would have to do the same exact things if you decide to change your network password.
BTW, in order to factory reset, just Google for all of your devices because it's a combination of power cycling and holding power buttons simultaneously until you see changes in light colors. But, you can trust the information you find when you search for it.
Sonos should have to buy back its hardware 🎉🎉🎉🎉🎉🎉
@@chillywill95831 thank you. When I was in the chat with Simon they had me reset everything the link to my play1 surrounds first. Then link to my Arc. Once I did that the surrounds were on a completely different set up so they wouldn’t work as surrounds. My sub gen 3 and gen 1 never would link.
Yea i found it out the hard way as well.. anytime you disrupt the wireless connection & speakers wont connect its best to just forget the whole system in the app and factory reset all speakers…basically start a completely new setup. I had the same issue but it’s all good now.
It’s quite simple.
A CEO is responsible for the customer experience. SONOS failed. He failed.
CEOs routinely get fired and for less than this boondoggle. Look at it this way:
If Tesla released a half-baked app that essentially bricked every Tesla because they were trying to release the Cybertruck , Elon would be sacked like a rookie QB, hard.
True, a sound system is not a means of transportation but in principle, it is a comparable scenario.
The CEO has done nothing more than say “I’m sorry” and weeks after this self-inflicted calamity happened. Smart CEOs would have offered something in the way of rebates, inducements for new products and in general, would have shown the customers that the massive screw up was acknowledged and that some sort of compensation for loss of product function was offered.
He bungled the rollout of the app but worse than that, he bungled the aftermath which was an opportunity to increase brand equity and he has done little to acknowledge the loss of product use.
I rarely feel sympathy for retailers, given their markup, but brick-and-mortar SONOS resellers must be fuming. Assuming everything from the May fiasco is fixed by October, resellers have had 6 months of dealing with irate customers.You questioned why anyone would want to go back to the S1 software - surely that would be preferable to dealing with the botched app ? As mentioned earlier in this thread, beta acceptance testing is a thing - apparently not when you have a new pair of headphones to flog.
I have emailed the Sonos CEO Patrick Spence an accessories idea 💡 to sell Era 100 and Era 300 holders for the existing Official Sonos One stands… to make the upgrade easier for us customers who want to upgrade but not willing to buy Sonos Stands all over again.
Hopefully they do sell these holders on the accessories store and more customers including myself upgrade to the New Era.
I care about Sonos and love the @Sonos home 🏠 cinema sound 🎥 🍿 experience, I want to see #Sonos shine 🌟 with more customers and increased sales.
^__^=
Rushing this garbage to the public boils down to greed. Yes, the CEO is ultimately responsible, he made the decision and should be held accountable. Fortunately I am not a shareholder, but those who are probably want his head on a platter. The Ace headphones were not going to make or break the company, before launch anyway, they are just another overpriced product that offer nothing more than their competitors, other than a higher price. They may have the distinction of going down as the product that killed the company. Was it worth it?
The ONLY way to fix this is to roll back the app. They are losing long time customers every day that this continues and their market share has dwindled to a fraction of what it was.
I already have a Sony HT-A9 system and am in the process of replacing my Sonos system with the new Sony HT Quad system. It is far superior in every way except versatility. However, I’ve never added to or upgraded my Sonos system, so that’s moot anyway.
Goodbye Sonos, it was a good run.
How is the Sony System better?
@@billmulvihill8452Several non Sonos fanboys with excellent reviews on the product to explain that for you.
Hi some while ago I lost connection to my music library which is connected to an external drive on my Mac, I have tried to contact Sonos and they said they will sort it in the near future. I have tired to follow the wizard to connect my library,I did this some years ago without problems. It is now saying unable to share folder etc. I would appreciated if anyone knows is this issue relating to the app upgrade . Many thanks for a great show.
I just want outstanding sound from my speakers connected to apple tv or Blu-ray player. I don’t need changing software every month, or any headphones. Not even sure which software is currently installed.
Can’t get it to works and if I try to use the s1 app if forces me to use the S2 app, which doesn’t work piece of crap if they just let me use the S1 app everything would work that I own
Sonos, too many updates, too many software issues, Sonos has gotten away from their core of just Music to TV surround sound..I'm just about done with Sonos, I'm tired of constantly resetting, constant updates...
The major issue I still have is this~ if I have a queue of music in my cinema room and switch to watch tv there is no way to switch from the Tv to the previous queue ~ the queue is gone ~ is anyone else having this issue or is this just me?
Have you seen the stock market on Sonos? major decline over the last few years. Was told get ready for them to go out of business.
Stop the speculation...the stock market dictates the CEO outcome and it is not pretty.
Take a look at the stock probably bankruptcy before end of year
I've read some articles saying that Sonos is considering rolling back to the previous version of the app. This would really help ease up the outrage of owners. But is this still even possible considering the firmware of the speakers were also updated?
Keep on dreaming 😂
Thanks! I agree, we don't need new products right now-what we really need is for the ones we've already invested in to start working properly again. To keep me satisfied I vote for a free pair of Sonos Ace Headphones! and they need to make me a beta tester, I am signed up and chased many times
Bring back the Android Widget ASAP
I haven't experienced any issues...
Enhanced dialogue should be fixed on the Arc itself & not rely on Apple TV or any streamer, for it to sound better or just work like it supposed to.
Still no ability to tune the system
It was fixed for me.Apple ios user.
I Thais for your update. I bought this week a Sonos Arc. After installing my new system - Sonos Arc and two Sonos one 2Gen speakers - I calibrated the system with Trueplay. But to be honest I find the sound of the system dramatic. The system sounds horrible, white or without Trueplay.
I did follow the instructions on you’r Trueplay RUclips vid. But the sound didn’t improve. My old system -Canadian company- sounded without calibrating a lot better. My room size is 32 m². Could this be also a software issue?
The Ones are probably a bit small for your room as surrounds - also a room that size should probably have a sub. My TV room is about 35 m2, I have 2 Era 300's, one Sub Gen 3, and the Arc, it's pretty good, but I still think it needs a bit more bass, so at some stage I will add another sub. My other room has a Beam gen 2, two Ones, and a Sub Mini - and I actually think it sounds better for most TV shows and definitely for music - but it's in a much smaller area.
Thanks, I will take this in mind.
That’s CEO CYA behavior. It was his mistake but he puts it on his employees and he fires them to show the public they are making changes. Terrible leadership. Boooo Sonos. Hey board of directors, time to do your job and fire the bum. I won’t buy any more equipment or stock until they do.
Sonos no longer has updates , they only have downgrades 😵💫😵💫😵💫😵💫😵💫😵💫
ok, this situation is very confusing. May I ask a very short and simple question? if I buy Sonos Arc or Beam Gen 2, Sub, and two Era 100 for my home theater system will they all work fine without any problem? I do not need to mix and match other Sonos speakers in different rooms with my home theater system. Besides that, I do not have any other Sonos products at all. if I buy all that I mentioned above it will be my first Sonos product in my home. As I understood correctly all these disasters about the newly introduced app have to do with new products that they were trying to bring to the market and the new app update idea was to make all their products plus newly introduced products mix and match together how you want
Peter - has this Sonos drama helped or hurt the traffic to your channel?
Love the content.
Sadly the brand taken alot of damage. They lays off 100 of employees. I really hope Sonos recovers.
If not... what will happen to all speakers IF the company dies? Except from no updates, will everything else "work" as usual?
Hmmm. I'm not calling for firings, I don't care and will vote with my feet (or ears) and I am looking at Apple speakers very seriously. I was loyal to Sonos and always excited about new developments, but I'm not convinced that customer satisfaction is a priority above profit margins! I think Sonos have had a captive audience and I am not convinced they care. I am sick of my speakers not working when I turn to the system. I don't want "fixes" I just want it to work seamlessly, I am not a "techhead" why should I be? I go back in time to proper wi-fi with wires, the good old days, still better! It "will be fixed' how do you know that? BTW Peter your postings are excellent.
Hi Peter, are you playing that test clip with VLC off your PC?
I've found that VLC wont apply EQ changes Ive made in the sonos app (ie. increasing height audio wont make the height channels any louder) but (Windows) Media Player will apply the EQ changes. Have you noticed anything similar?
Hi Pete and all the community :)
I really think that the Era 300 lacks more punch and deeper bass when playing as as single speaker. And that could be achieved raising the 150 hz and the 60 hz.
Also a solution I think is making feature with an extra bass/party mode in the app that you can turn on/off or making the bass eq more punchy/kick when you crank it up, could be a solution.
And is not going to bother anyone that likes more neutral sound.
Happens that people seems to like that punch in a speaker, making think that has a more robust woofer and most of all fun.
Pd: And also could be a useful feature to the headphones that according to the reviews, lacks of bass/punch/kick.
What do you think?
Firstly those app guys probably was under pressure to come out with something extraordinary and they probably are not users, god knows maybe they don’t even have Sonos at home, second the CEO thinks the app with this complexity, it has to be good and people like complexity and the more rubbish and navigation steps it must be good and stands out from competitors, competitors? We are the only app that is this complex and comprehensive, we are good. Honestly for me as a Sonos user in my home with multiple system, yes the app plays a plart but I think they need to improve connectivity too. Till date it’s better but paying for premium why is it still having connections issues. Even cheaper products have more stable connections.
9:54 I will say that what is the point of someone emitting their faults if there's no punishments or repercussion? Anyone will admit that they've done something wrong and even gone as far as to say they take accountability if there's no punishment or repercussions. When you don't have skin in the game and you don't have to worry about losing skin in that game you'll say whatever you need to say to the audience to calm them down, because at the end of the day there's no repercussions, loss, or punishment towards you because you're the CEO.
I'm so over the Sonos app debacle. I have over 10 Sonos speakers and have absolutely loved them ever since they jacked up the app 😒. 1k updates later the app still sucks. I have 10+ very expensive paper weights. Patrick Spence (whatever he says, does etc) I'm agnostic to what they "plan" to do. If he stays, quotes, gets fired or whatever. Your right, I'm sure he's well off and money isn't a thing to him. This is more so for any future opportunities for him. Whatever, the doesn't concern me. I've waited for them to roll back the app. They haven't and probably won't. They will probably push out 1k more "updates". I'm planning to swap out my speaker system at some point. I'm debating on selling my system or smashing my speakers on RUclips as a statement. (Probably a dumb statement, because they are expensive paperweights) but we'll see. I appreciate Peter's Sonos reviews, videos, thoughts etc. Sonos has lost my trust. When paying hundreds of 💰 for something, I expect to be able to use the item with minimal to negative impact. Sonos now is a pain in 🍑 now. I'm over it. How can a company mess up something the was so good by destroying an app⁉️ like how⁉️🤦🏽♂️😮💨
Spense needs to stick around until all the issues are fixed - then he should take his golden parachute and leave - maybe early next year some time. The level of managerial incompetence that would see the new Sonos app released in the state it was in, it's just unacceptable. As for firing the software engineers - I bet a lot of those engineers were the ones pointing out all the problems and asking for more time to fix them before the release - I'm a software engineer myself - been in similar situations where management will not listen because they don't want to upset the shareholders by delaying a release, and seem to think they can bluff their way through a bad release instead - easier to get rid of the "trouble maker" engineers just pointing out the truth (I've never personally been fired for it, but I've been censured - now days I just keep my head down).
This kind of behaviour from SLT's MUST be punished, or business leaders will not learn that they must listen to their subject matter experts.
I will never invest a dollar in Sonos again, I have been a user for more than 3 years I have spent more than $3000 on this product and they are unfortunate that an app that takes control of audio quality. Good luck for those who throw away their money. I really don't recommend Sonos
Although I am not having many software issues, what this has revealed IMO is that Sonos sound quality/value is no longer very special. So once the experience got worse the overall value proposition fell massively too.
Sonos need their fans to throw money at them (and then get some new ones too), they need to fix the app and release those 2 products ASAP or this could become the beginning of the end.
Yes
The MacOS S2 app never broke because it didn't get the same app the iOS/Android did. Not sure about Windows. Think they made an assumtion the Desktop platforms would help people get through the bugs they already knew existed since a lot of the original copy said, "Use the desktop app". It makes me wonder if anyone checked how many people only control their platform with mobile OSses.
I’m tired of Sonos. Peter Pee I truly appreciate your videos throughout the past 5 years. Sonos CEO is a Con-artist
I will say that with the Sonos products and the issues with the updates as of late if this was a medication and all of these updates and glitches with side effects they would more than likely pull the medication Off the Shelf at this point. I believe to try to remedy this issues that they've been having lately they should offer extended warranties to pre-existing customers regardless of if their warranty is currently active or has already expired, also I do believe that they should give each customer an individual promo code of 40 to 50% off of their products. Disappears to be a problem and an issue that's going to take quite some time to fix and require additional updates and I'm pretty sure with each update is going to come with its own bugs so this is at least at the minimum what Sonos should do for their customers.
The android app (updated wk33 and the latest) still does not work well with sonos radio. If i play a channel, then seach another channel and play the new one, it keeps playing the previous channel, while showing the logo of the new channel! So the playing queue is only reset partly somehow. Still very buggy 😢
I have a bad feeling when you are dependent on the whim of a company whether the system still works or not. If greed wins, I would be surprised if they deliberately paralyzed the system and then told you to buy a new one because your old one is no longer supported. I hope it doesn't go in that direction and Sonos ensures satisfied customers. They should now simply restore the gone functions and eliminate bugs.
The thing that I find funny about the issues that's been happening with the Sonos products and updates as of late. If this was a performance review and the level of mistakes and screw ups was an employee the majority of any companies would fire that employee for poor performance.
It’s nice to see update notes with the app, but what about a published page for update notes with the speaker hardware?
Are you planning to stick with Sonos Peter? Sticking it out for now to see if things improve? I really hope they do.
Still haven't put the EQ back in when you move the volume on the Android App, what a pain in the butt!
Why does sound swap on the Ace and soundbars only support the HDMI source? It would be a cool standalone music feature if you could queue your playlist and free up your other device without Bluetooth. Sonos needs more Easter eggs and was always a cool feature to talk about when you first discovered how easy the grouping was.
Pretty stupid to roll something out thats not ready!😂 with 21 products you could imagine the trouble i ve had
Sonos may be committed to making the S2 app better; but are they "able"? This is where I have doubt.
It’s been horrible for me. Just spent hours trying to reconnect 2 surround speakers and a sub that wouldn’t play sound out at all. When I did get surrounds working the adjustments for them were completely gone. Then when I did get that to show up the bass and treble adjustment did nothing. Now every time I turn my tv on the volume goes to zero and feel like I just need to live with that because I don’t want to mess them not working at all.
Hi Peter, thanks for the video. I think the app is the least of the problem. I understand that 100 staff have just been made redundant. Obviously Sonos is a completely closed eco system, and should it have major issues, we are all in the same boat with our major investment in Sonos products.
Another bug : you can’t add a playlist to the queue…..only
One song at a time
The CEO SHOULD be fired
Now instead 100 of his employees got the boot
Extend warranties, offer customers 30% off of products would be a good start
I agree with your comment, I actually made a comment of myself that's similar to what yours is. I would say offer customers of 40% to 50% off of their products and to extend warranties and or offer warranties to pre-existing products. Not everyone that has Sonos has a warranty or their warranty has already expired.
Putting speech through the era300 front drivers could be interesting
Please am using sonos play1 and the network is always bad when using so is there anything to do to fix it
They already launched 2 products, the roam 2 and the Sonos ace
I would appreciate the idea of warranty upgrade / extension.
By the way. When does Sonos soundbars support all dts like Dts-HD und Dts-x?
They are years behind and now Dts stands second place in Film industry on disc and with Disney+ in streaming as well. And it will get bigger.
Totally agree , for me it is one of the most important reasons that is holding me back buying Sonos. When i watch a movie on whatever format i want the latest audio codecs supported.
Pete have you heard any rumours about the Sonos arc 2?
Thank you Peter
Yessss
Does anyone have a problem with their settings not saving when you open and close the app and you have to delete the app and reinstall it and sign back in on iPhone?
Sometimes yes, Even worse after a while the app won’t launch anymore on my iphone 13.. Phone restart etc doesn’t fix the issue. A reinstall is needed every few days.
@@SpclJense yes!!!! I hope they address and fix this as well. Glad to know I’m not the only one having the problem.
@@Eblade19990It seems nobody is reporting this issue…
Can I connect two Sonos play1 to TV?
No.
Was about to purchase a system. Should I wait until they fix the bugs?
I still love my sonos system. Some ppl will hate me for saying this, but I've had very minimal problems with the new app. It will be sorted out so I wouldn't pass up a good deal if you find one. Aside from this whole debacle, sonos has been amazing with product quality, customer service and warranty stuff. I truely beleive they will come out of this whole situation stronger
To be honest with you right now Sonos reputation is dragging through the gutter, so that means that there's a chance that there will be more deals on their pre-existing products and maybe even a price drop until they resolve all of the issues. So if you play your cards right you might be able to find a price drop on a lot of the home entertainment system that you might be putting together. Remember every bad situation presents opportunities if you know how and where to look.
Avoid
This is not the first time
When they transitioned from the S1 to S2 'it meant some components were not compatible with each other
But if you have invested 1.000 s in this equipment to find that your equipment no longer works as marketed that is a big 419.
For a long time (since s1 transition) ii have been thinking there is an opportunity for a third party app and even if you have to pay a nominal fee for a it would be preferrable than this debacle
My conscience would not allow to sell on to an unsuspecting buyer this near obsolete hardware
Sonos hardware is still amazing. Set it and leave it alone.
Are you in a time warp lol. For many of us, that's exactly what we did and it stopped working properly. How are you missing that? I mean they fired a whole 100 employees to cover up the debacle!
@@chillywill95831 the hardware should be prevented from auto updates. This way things like that don’t happen. All electronics risk being “bricked” when you don’t control the updates. Once the hardware sounds fine unless they’re updating a new feature like the way they added atmos to the beam there shouldn’t be an update
@@chillywill95831 turn off auto update and you won’t have that problem.
Hi everyone, i need some advice. I'm about to buy an iPhone 14 plus will it work with trueplay? I've heard some iPhones such as iPhone 15 not supported yet. Is anyone using iPhone 14 plus? Thank you
I’m on a 14 and no true play
@marcelchaloupka Oh no 😢 I'm confused which iphone to buy this is bad for sonos business.
@@alamoody3668 buy a phone that you want, I wouldn’t be buying a phone because it works with the Sonos app also the app isn’t working properly for any phone. It’s currently frustrating but Sonos will eventually get their act together but buy the best phone you can afford and eventually the Sonos app will work properly
I have an iPhone 15 pro and have trueplay
@@alamoody3668 I have an iPhone 15 pro and have trueplay
I moved on to Blusound, the rush for a new headset means that SONOS is prioritizing headphones over the HiFi speakers. It is a corporate decision to prioritize headphones so people need to realize that the platform may no longer provide HIFi experience like they did in the past. Ultra happy with BlueSound and NAD for sure!
People need to stop crying over software issues