Doordash: 3 Latest App Changes!
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- Опубликовано: 30 сен 2024
- Dive into the latest Doordash app updates in our new video! We're unpacking recent changes, from confirming orders accurately to viewing delivery addresses beforehand. Whether you're a seasoned dasher or considering joining, this guide offers essential insights to enhance your delivery experience. Stay ahead, dash smarter, and make informed decisions with our expert tips. Watch now to revolutionize your Doordash journey!
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One super annoying recent change is that you can be standing on the front steps of the ACTUAL delivery address and it will still pop up a screen saying gps says you’re not at the delivery address. The app gps is shit and desperately needs better integration.
very annoying. It makes me 2nd guess myself.
this is why, if I can, I try to get the address numbers in the picture with the food
Yes I definitely have experienced this too many times
Very very annoying to say the least...... Sometimes it won't let me get around it so I have to say I handed it to the customer..... Which I don't like because if customer decides they want to object to that..... So I try and get a picture with my phone and not in the app for future reference if I need it
@henriam1 I try to as well. I wish we could submit at least 2 pictures. Sometimes, it's hard to get the address if it's not near the door.
One thing I noticed tonight was the ap now shows a picture of a previous drop off. So you know what the porch looks like. I found this helpful. Also, the exact delivery address is nice because there are some places I absolutely do not want to deliver to, especially at night, and now can see that before accepting.
Yes that was pretty cool I seen that myself
Likewise!
Me too! I commented almost the same thing!!
Have not seen that yet
I never seen this before.
A change they NEED to make is to ban High Schools from ordering door dash, or prevent us from getting high school locations. There are usually rules stating that kids cannot receive doodash on campus and it never fails to put me in a tricky situation.
Door dash gave shcool students $1.00 delivery fee rip
I always take the food directly to the office and have them page the student. Also encouraged other dasher in my area to do the same. Stopped receiving student orders within a month.
Agreed, total pain
Yes! I got my only 1 star from a highschool kid because security told me to drop off the student's order at the front office instead of handing it to them like it said in the app
This is true. They could think you’re dropping off something else that may be illegal and you put yourself in a real predicament.
I have also noticed that if you pass on an order bc it doesn't pay enough, DD will hit you back with 2 lower paying orders for the same restaurant, like that is going to make it better. I turned the same order down twice and they finally bumped the pay. This proves that DD can and will pay more. If we all start turning down these low paying offers, they will have to pay more. When I say low paying, I mean $2.25 for a 4.9 mile drive for a MCD order from the WORST MCD in your area.
Thank you for sharing your this. I'm new , a couple of weeks in. I accept all orders because I'm concerned about my acceptance rate percentage lowering. Or DD stop giving me calls
There is no way in hell I accept 2 dollar orders. That would average out to about 6 dollars an hr. DD needs to stop that cheap ass bs. GrubHub has a 10.00 minimum. Which averages 30.00 an hr
my acceptance rate use to be 90 or above now i cant get it back above 90 because of the 2.75 orders i will not do any thing under 4.50 gas being 3.00 now helps so i make a gallon a gas an order and 1.50 for me then can do more orders with the gallon of gas per order
😂😂funny you say that because after you deliver that good paying one DoorDash will do the same shit again to penalize you for declining those low paying orders so now your down 4%. That’s when I close my DoorDash and work my Uber eats !!!
@@mzninja1862 I've done this too!
Seeing the address before accepting the order allows you to decline an order going to a specific customer that you don't want to go to without having to effectively blacklist their whole neighborhood, or unassign after accepting.
I like having the addresses. There are certain areas i dont want to deliver to after dark. Having the address will make it a lot easier to see if a dropoff is located in one of those areas especially when im driving.
Facts some areas I don't go in the day 😂
I guess people in those areas won’t get no delivery 😮 I know they going to be mad that we get the address before we accept 😅
We're not trying to die just to make a living
Screw the dark . I don't even go in the day lol
Knowing the delivery address before accepting is most important for safety!
💯👍🏾
Yes
Exactly cause certain areas I would not go
How does an address help for that? You can literally see exactly where it is down to which house silhouette it is…
Thank god they put this feature on the app
I would really like to block certain customers of ever seeing their orders again. I think I got a 4 star yesterday as delivery drop off instructions was like 100 words in length and super confusing to anyone but the person that wrote the note.
I’m with you 100%
I screenshot order and address. I save the addresses I black flag. I unassign those addresses.
Call me old and not with it BUT I know alot of people who use DoorDash (most of the ones I know are lazy asses) and then they complain and nit pick every driver who delivers to them. Then get off your lazy a$$ and go get it yourself. I myself would like to think the drivers are doing the best they can so leave them alone!
Would be great to have a button that says. Don't send me orders from certain customers who fraud or just treated you like crap..
Rating customers needs to be a thing. If you’re a great customer, no bad dashers. If you’re a great dasher, no bad customers. They can all live unhappily ever after
Having the ability to see the address while the order is coming in is crucial. There is one notorious area in my zone where it’s a mix of townhouses and huge labyrinth condos. The condos are a bear to get into the door, their customers never list the unit number, and parking outside is heavily monitored. It’s NEVER been worth it to deliver to this location. Something absolutely infuriating has happened each time I tried to bite the bullet and complete orders there.
With this new feature, if I’m unsure of the delivery spot I can pull up maps satellite view and know for sure.
Same with the campuses in my area. They will give the main address of the entire complex and say "leave at door" 😂
@@kaymogul And thats where I would leave it , at main address door as directions said. They will learn real fast, to put more info next time.
I can see the address before I except it. All you have to do is tap on the house emoj and the address pops up
@@vikings7683😂😂
I have been in the beta for the picture taking. You cannot open the sealed food bags so it is kind of silly. Also, they need to pay more for apartment complexes. The pin is ALWAYD wrong. You never get the apartment number until you accept the order. If you know the area, you may already know that is actually an apartment complex. It's always the people with the heavy orders on the 3rd floor or cannot give good directions to where they actually live that dont tip.
Soooooo annoying and kind of creepy for outdoor da r l unlit apartments. For buildings that have security entrances, having to take elevators ANYWHERE should be additional charges. Deliveries should be left at the concierge or front desk for the customer.
@@RW38762 or the gate… especially when its 10 at night and dark and the customers instructions are less then helpful 🤷♀️
Yo, so true. Shout out to the apartment dwellers that come outside their apartment building to the parking lot. I don’t like people approaching my car but it is nice to see someone out front so you don’t have to figure out a building then run up and down the halls looking for the apartment. And those same third floor people could help us out by noting what area their unit is located. Or if the app asked that question to anyone that lists a unit number have the question please describe the location of your unit. For example located to the side of the first floor like one oddball apartment I’ve gotten twice. The guy hit on me and I saw the message on the dasher notifications but the chat was disabled. I had to search for his apartment. Whenever I’ve tried to call and need to reach the customer it just goes straight to voicemail. I have spam reduction on my iPhone. I noticed DoorDash calls on my phone get filtered by spam and go straight to voicemail. That’s one issue I have encountered. And then when DoorDash try’s to call me and I can’t answer it because my phone blocked it. But I get harassing spoof and robo calls that I need that feature turned on.
I agree, we should get more for apartments.
I like seeing the addy prior to accept. At 70 years old, there are days when climbing several flight of stairs can be difficult. If it says unit 306 or 412. I would pass. Kinda like Spark. Some days I can easily do it but some days it’s really tough. But that’s just me. We don’t have really bad neighborhoods where I run. Little sketchy here and there but nothing bad. ( grew up in Oakland so my idea of bad May be different than someone else’s). Good vid. I sub’d. Be safe.
Doordash needs to implement the same system DeliverThat does. Where it makes the restaurant employee sign before we leave . Leaves THEM responsible if all the items aren’t there & cuts down the nonsense altogether.
The system DoorDash uses has far too many glitches. They really need to get a handle on that before forcing merchants to sign off on orders.
In my market 99.9% of restaurants use sealed bags which also hold the drinks. There's no way a dasher could be held responsible for any missing items. All we can do is ask the restaurant if it's all there.
@@Nick210 I’m not only a DD driver myself , but have also been a customer. Not all the time are the orders there unfortunately. Twice myself I had McDonald’s screw up & leave fries out or a drink even. I made sure that it didn’t fall on the driver as I understand it’s not their fault. But it does happen especially if they’re busy or someone is new. We have no way to check it so it’s up to DD to fix that problem. OR here’s another scenario where they don’t seal the bag all the way & it falls on you for that . If they form the same system of the restaurants signing to say all is there, that would cut down alot of drama for US. But it’s a free system for DD’ers to keep doing it the way they are… Along with the complaining they all do as well. Just saying.
I don't want them touching my phone
I still want the ability to rate restaurants and customers and have it show up next to each of them, also want to block restaurants and customers. Would like a live count of dashers working in zone. I also want to know exactly what the algorithm for assigning orders is, meaning what metrics, factors or ratings they are using how how much each is valued
These are the exact things my husband and I have been saying for awhile, to. 😊
Yesssss! I agree!!!
They don’t want you to be able to figure out the scam.
Seeing the delivery location in the more rural area where I dash is very helpful. I need to go down some gravel roads sometimes for deliveries. Some country roads are narrow and addresses are difficult to find. A very helpful change.
Happened to me last night just before I was scheduled to end. Had I known I'd be driving eleven miles in a pitch black dark rural area, I would have declined.
As a Dasher, I welcome all the changes. The one thing I hope they do is let us know if we're going into high-rise communities. There's one thing I hate about a high rise is there's nowhere to park, and you don't want to park your car somewhere and come out and it's towed or ticked, all because you're making a delivery.
The other change I hope they make is where they cannot allow the customers to go in there and change the tip option to $0.00.. I feel like, if you can't afford to tip, you shouldn't be using doordash or ubereats.
This comment! I've had SEVERAL orders that said: tips included...I go to drop off..hit confirm, and then there's 0.00...THE NERVE
most the restaurants i dash for do not include the receipts and it will end up costing more time to get them to give the receipt up, this is going to cause a delay in getting the items to the customer and the time it takes to get an order done. i spend enough time waiting on orders as it is because 90% of the restaurants do not have the food ready until 15 to 20 minutes after the pick up time. so now they are wanting us to waste more time on an order for getting the merchant to give up a receipt smh.
I think a lot of dashers whine and cry about too many really small things. And they also truly like to stretch the truth quite a bit. I will say luckily in my area I rarely wait on orders maybe 1 in 50 and if I am doing EBT more like 1 in 100. The receipt would not amount to any true loss of time on the dasher.
It happens, but receipts should be provided at every pickup.....👍🏾
if there's not one on the bag it says to take a picture of the whole order in the bag so you take a quick picture its not like you have to take everything out then take a picture think its just so they know its picked up and on its way if its messed up not the dasher fault were just a middle man "person".
I agree about the full address - the main thing we need up front is the area of town. One thing that would be helpful is to advise us if the delivery is to an apartment, business or campus. Every apartment delivery I get seems to be at the back of the complex..
Because I live in a smaller town, I never decline an order. I get frustrated with "no tippers" sometimes. But we are a small town, with a ton of Dashers. Having the "Top Dasher" designation is actually a plus in my area. I really do appreciate your videos!!!
I also live in a small town with a ton of dashers. As for top dasher my profile still says I’m a top dasher and will be put at the top of the line. I have done like 15 deliveries for 2023. And for awhile I was checking every hour and seeing no slots available. I think DoorDash needs to do away with reserving slots and go back to first come first serve. I was doing up to $400 a week. Now if I can get a dash it’s for a 30 minute window
Exactly! Same with myself, you have no choice but to except everything to make it worth it!
I think I may use that feature to look at the address... Last week I went on a dash that turned out to be in the next town over and I ended up spending 33 minutes driving
In my area, if you’re at a restaurant and still waiting for an order after about 5 minutes, the app asks if you want to unassign it without impacting your acceptance rate. That’s a great recent change. Also it seems like the app is getting better at routing directly to a specific apartment building and not just dropping you off at the leasing office. Very helpful because apartment complexes can be infuriating and stressful. As for taking pictures of the order, I don’t know how that could be helpful. I mean, how can I tell from that if someone got extra mayo on their sandwich?
That doesn't always pop up for me, sometimes it does , it did for a while then it stopped.
Only for double orders in my market.
For me it seems to pop up on double orders if one of the orders is taking too long
Can be helpful in proving you picked up the drink at restaurants that do not put the drink in the bag
Only when on a staked delivery for me
We need to know what we’re picking up.
I had a Walmart order, but it didn’t tell me what I had to get. I had no idea if I could take the order in my car.
Also, when I called, they said ten minutes. An hour later I had to leave.
There should be some compensation.
Majority of the restaurants in my area don't provide the receipt.. And even if they did, doesn't mean they put the items in the bag......
Exact address to hospitals, schools, and these mega-sized apartment blocks with 80 yard hallways or impossible parking….would be AWESOME for me and make my life better. 👍
Another irritating thing is when high school students place orders and don't tip
Uggh agree. And then not only do they don’t tip but they ask you to wait for them 10 for 10 minutes till their class gets out. No I don’t think so. I’m not waiting.
when you get an order to a high school. message the customer and ask if they are a student. if the customer is a student. contact support, explain that the customer is a student on campus and that campus security doesn’t allow food to be delivered to students on school grounds.
enjoy your free lunch
@@DickWalzLMAO!! Nice!!
regarding the missing items, new is if you hit the 3 dots next to the order, you can select what is missing from the order.
How do you know what's missing if bags are sealed? As far as the new confirmation pics go, yes 100% bothersome & I'm not a huge fan BUTTTTTT if there's no receipt then I'll just take a pic of the bags showing where they came from. There's literally nothing else that can be done and that's a DD self created problem
I've had restaurants tell me they ate out of a product and I can let the customer know right away with the 3 dots.
I sure hope this feature gives apartment numbers. During that down would help my delivery experience and acceptance decisions. I too, like other drivers, also have a cpl customers I would rather not ever deal with again. Having that address would eliminate the issue. No more one ⭐ for absolutely nothing either with a no tipper!!
In the Last 2 years dashing, they have NEVER increased the basic order dashing price, with no tip, still 2.50 in my area with no tip! Prices, inflation keeps going up yet their base pay, stays the same! what a bunch of crap in my opinion.
GOOD ole door dash trying to treat you like a w2 employee
The delivery address thing isn't new. You've always been able to see the address during the offer. Of course you used to be able to use the widget, then they started blocking it until you accept. Since them I've always just used the map icon. Additionally, you can go as far as to pull up directions from that screen by tapping the address. It will show you the full route before you accept. However, the difficulty this creates is you end up cutting it close if you want to pull up the full route before you accept because of the limited time. I might get off the screen with 5 seconds left. No issues with the taking a photo to continue. A lot of other apps already require that and it only takes a few seconds to snap a photo. The unassign process doesn't sound much different than it has always been. Actually, what a lot of dashers don't know is you can do your unassign through the support chat screen. It will pull up automated responses and as long as you know what to press, you should be good. This, if you don't get an option to unassign after waiting 10 minutes or you want to request additional pay for waiting, this is where you should start.
I would love to be see the customer address before I accept the order. There are locations I do not want go to, like certain apartment complexes, inside mall deliveries, etc.
The delivery address is great if you are doing large shop-n-pay orders. I feel bad for anyone on the third floor+ apartment, you will have a harder time getting your 5 24packs of bottle water 😂
Yeah when that happens my store only has one left such bad luck
I don't know if they will ever implement a system like this but I did get it to the suggestion box. It will probably never come. But it would be beneficial.
--have a system where the merchant pushes a button that says "order is ready"
THEN dispatch a driver.
I have a android Ive always been able to see the address. It helps beefsteak mileage can be misleading in bigger cities. 1.2 miles can mean 5 minutes or 11 minutes. Just depends.
.
I've been unassigning orders that are already picked up by other dashers because here recently I got a warning that my account could be deactivated for wrongly canceling the order. I can't afford that so I unassign instead. The new unassign process will just be a hassle. I love in a city where ppl scam a lot and Dashers are no different.
.
The new confirm order process is going to be a hassle, taking away from the times it takes to deliver food. Just another bs step to keep dashers from stealing food.
Seeing the address would be great, but more important to me would be the ability to see whether a delivery is going to take me out of my delivery area. I do like that they let you know when you are in a busier area and ask if you’d like to switch. That’s a huge improvement! Also, b/c there are two different military bases where I dash, it’d be super helpful if they told you before hand that the address is on base. I had a 40+ minute delivery the other night b/c north gate was closed, (app did not know)so I had to drive all the way to south gate, then ALL THE WAY to the back of the base. 🤦♀️
I noticed the new "unassign" screens about a week or so ago. I had a bathroom emergency as i pulled up to the restaurant (I'm sure the females here will understand). I had not marked arrived at store but went to unassign. The screen was new so I was carefully looking for a reason that fit my situation. There is not one for bathroom break or personal issued so i clicked on the one that just was "emergency". A popup quickly came (and disappeared just as fast) that stated something about a vehicle accident, calling authories, and more that i didnt catch; and then i was logged out of my scheduled dash. I still had 4 hours to work! I was upset just a bit. I dpnt know if it was a glitch or if this is a new thing but beware.
This happened to me I paused my dash twice to go the bathroom and it made me end my dash and I had hours left too 😢
Just schedule an hour at a time instead of a couple of hours.
I slipped on wet concrete where the sprinklers at an apartment complex were pointed on toward the sidewalk. Two people saw me fall. I tried to contact DoorDash and I got a pop up that said 'error' and it ended my dash and closed the app like yours did. This is unacceptable.
@@kesa7669 I agree I feel like they hate me and just don’t want me to work for them anymore and I have such good ratings except my acceptance rate is only 30% and now I keep seeing people saying they are getting deactivated for that so I’m scared
I was on an accident during a dash once and I went in to put my reason as well and mine ended I think it'd just a liability part from doordash that automatically ends the dash and logs you out.
I like that they have the option to see the address before you accept bc I dash alone and sometimes it’s late and honestly if it’s apartments it gets difficult to see building numbers and walk around trying to find the apartment and specially if it’s raining.
I think - should be able to see which customers give them a poor rating and also be able to block them in the future. Also I wish customers can request a certain dasher to deliver their food.
I agree 💯
I thought the app forced them to sign for their deliveries?
I agree
Exactly, makes me upset because sometimes the store takes forever and you did your best to get them their food and they still give you a one star.
Charge the slow restaurant more. A surcharge for customers ordering and the restaurants itself. Of course doordass would just keep the extra $$$ themselves!!
The delivery address can easily be seen before acceptance by tapping the house shown in offer screen. No it wont give apt but that's ok to me since my reason for declining is 99% the entire complex being difficult to navigate
I would like to see an option that allows me to straight block a customer. Many times after you do the order you realize it just wasn't worth it and as an independent contractor I feel we should have the right to refuse service to any order that we feel fit and also should be able to choose to never work with x person in the future if I chose to. Say someone rates you terribly for no valid reason, makes a false claim, doesn't tip, etc., why should we as dashers have to be forced to even consider delivering to that customer again? They were not happy with us or vise versa so just let me rid them of my service...
I love the feature where I can see the delivery address. There are some locations in my zone where I prefer not to deliver to (safety reasons), so knowing right off the bat, saves time.
Definitely! 💯👍🏾
The app messaged me a safety inquiry today. Because the apartments looked creepy, I responded that I didn't feel safe. I scurried away as soon as I took the photo.
It would. Be great to block. Customers And it should be mandatory. To have them tip. More then a few dollars
I know that for me personally living in Baltimore City where a single city block in either direction could mean the world is wonderfully helpful!
There's areas where you start at a house & if you go left 1 blk you'll die or get shot robbed etc or go right 1 blk & be in a safety bubble area with amazingly sweet helpful kind ppl.....Sooo weird, terrifying & confusing so I'm def happy for this!
I sooooooo feel you. My zone goes from mansions to meth heads in minutes. Its crazy and scary being a woman out here delivering!
There is no amount of money that I'd take to deliver in Baltimore. Can't pay bills if you're dead. I work the burbs safely outside the city
@dansemacabre6515 I'm with ya on the burb thing too! I try to only do Towson if I want peak pay & Dundalk if it's open which isn't too often for dash now. I had been sticking to Canton & Fells Point where the gentrification brought in ppl who bought those row homes that initially went for $20-30k & were bought up in entire groups of rows, beautified & sold for $600k & up.... weirdest thing I 1st noticed was rows of lights above the street meant safe... basically if neighbor's cared enough to work together to zig zag lights across between all of them it meant I could safely deliver & bonus was at night I could actually see!
Sorry for the long response, I'm just excited to find some ppl that get it haha
I live going back home to visit my parents in suburbia where I know everywhere in going, run into parents of my friends etc.... plus never been tip baited or stiffed outright in the MoCo area!
@@aliciakelly5327 Yep I know all the areas you mentioned, my old stomping grounds. Fells Point used to be my favorite haunt back in the ole days (Ledbetters, Horse You Rode In On, etc). Baltimore was fun to hang & work in before crime ruined it
Definitely like getting address..the in-app mapping has been sending me to incorrect address frequently lately. I've begun to write address on their bag to remind me if correct address. Also, I like knowing where house is. I don't see a downside to that for me.
I've been able to see the drop off address before accepting the order for about 6 months now. It is something I use all the time in my area because there can be certain places I do not want to drop off at, like college campus dorms, hospital rooms or certain areas of town that may be dangerous at night. I have even declined an order because I recognized the address as a no tipper lol. I think the idea of taking the photo is to show that the receipt matches the order on your DD app, so the restaurant does not give you another customer's order by mistake. If the receipt matches the name and items, then the rest is on the restaurant. It also makes you look at the receipt to make sure it is the right order for the right person.
I like the change about taking a picture of what you picked up. It keeps customers from saying they got an order just not their order. I have been using the tap on the house to see full address for months and I like it.
So many times we find out, too late that the delivery is 15 or more minutes away. We don't always get that information upon receiving the order. When we don't hopefully we can look. It seems the further away, the time is not given. I hope they use the info on unassigning for adjustments like getting rid of slow restaurants, otherwise, it sounds like a lot of extra choices to figure out which fits best. I have had times I picked a choice & the system rejected it & wouldn't let me out right away. Very annoying.
Or the way it shows to go is blocked. I have to deal with military gates being open or closed.
I Can’t Door Dash Because Door Dash Said The Face Scan I Gave Them Isnt Me Who Should Be Dashing. Like Wtf Now I Gotta Wait 1-2 Days For A Real Person To Verify I Am Who I Am????
Anyone Else Having This Issue?
Yes I'm so damn mad right now like there's not even an option to try again. This is costing me money just sitting around waiting for them
I use the address feature because some neighborhoods are very dangerous and a few deliveries are to abandoned homes, which adds to the dangers. The same reason I don't do cash on delivery orders, that's like getting robbed twice.
I have a slightly different perspective on seeing the address ahead of time: I'm a disabled Dasher. It's prevented me from having a "normal" job. I can walk, but stairs present a huge challenge. Up until now, I couldn't see if my customer was in a house or on a third floor apartment with stairs. I still delivered to the apartments, but it usually left me in pain that would end my shift. Now I can just choose not to deliver to apartments, which will improve my work experience dramatically. It's a great change.
Thank you. You are wayyy more informative and helpful than 90% of the “top gig you tubers”
I appreciate your education on these new receipt and un assign. I haven’t experienced either here in Cali so it may be in the temp trying it out in certain markets.
I still get “are you at the right address” thing so I started taking picture of the house address besides confirming order.
A lot of these new programs are to reduce customer scammers and dashers who unassign after picking up the food.
DD should have the dasher who does this. Weed out the cherry pickers and all the negative dashers who really shouldn’t be dashing.
Being able to see the house makes my dashes a lot easier. There's just some days I need to not worry about certain obstacles that I know that comes from certain apartment setups or gated communities.
I have had the address feature since the beginning of the year and I use it to match to my good regular customers. I know no matter the offer, I can end up with a higher tip after drop off. Once, I also noticed the address listed as 72nd Ave but zooming in on the map it was 72nd Street so I knew that was an issue of the wrong location and declined it.
I don't see how taking a pic of the food bag/receipt before confirming will help if the bag is sealed and we don't know what's inside. Especially when places count condiments, napkins and utensils as the item count for us to pick up
The image of the food isn't really going to help, but the receipt will keep shady customers from claiming they got the wrong order. If the food is wrong, but the name is correct, the driver is safe from bad reviews.
@Ndzzle I try to show the receipt or name written on the bag in my drop-off pic. The pic before confirming is just crazy to me
I actually like it because there's some restaurants in my area who don't put the receipt on the bag when they hand it to me. Now I can tell them that I cannot take it until they give me the receipt.
@@sierrah6406 The restaurants that keep the receipt in my zone usually write the name on the bag
@@Ndzzleeven that won’t help, they’ll just claim they didn’t get their order at all. Or missing items.
So I've been taking pictures of the receipts for about 2 weeks now in my opinion it's to get the DoorDash driver to actually look at the name on the receipt and make sure they have the correct food before they leave
As for the address yes that's critical because I want to see if it's a hospital because I'm not going up to the 5th floor and riding an elevator for $5 I'm just not going to do it I need like $750 or $8 I need a big building surcharge essentially
I love the content man thank you
When I was in hospital the fatherest the Domino's diver would go was the front desk same with Another patient that was get service like dd and Uber eats they would only drop off at front desk. And we would have to ask one of the nurses to go down to the front desk and get it for us
Thank you for this!! I'm really excited about the delivery address and the unassigned orders changes. In my area knowing the address can save me so much hassle with apartment buildings and busy crowded streets ect. Plus so many restaurants I walk in and they tell me they ran out of an ingredient so it'll be 30 minutes plus for it to be ready. I want Doordash to know. The taking a picture to pick up is a waste of time but okay I guess. Thank you again for keeping us up to date. Appreciate it.
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Hi. I live in Saint Louis, MO. We have had the app showing addresses since last year. That is awesome to me because I can decline the bad customers lol. Plus DD has a Dollar General that has the wring address. App shows it's a bit over 4.6 miles from the customer but address is in Illinois, about 30 miles round trip. The order was always under $7 since the store and customer were closer.
Maybe it'll help to give feedback about the restaurants making us late, but I doubt it. I'd rather see an option to simply block stores that are a constant problem for us, and give a reason why. They can block us. (I was informed of this by someone that used to manage at a local restaurant and is now a Dasher) So why not the other way around? In my area, there's a Taco Bell that's a nightmare for ALL the delivery drivers here. It's in a university town and the drive thru is often backed up into the street. When the lobby is open, they just ignore the delivery driver's orders and even customers at the register to focus on drive thru and when it's closed, the drive thru wait is horrible. Orders for this store constantly come rapid fire at certain times of the night and kill your AR when you decline them all to look for better offers. The TB in my hometown, on the other hand, is awesome; keeps the lobby open for drivers, makes everything in the order received, and is on the ball. I'm pretty sure every driver would block the nightmare store if they could, and then DD would have to get the issues addressed.
Wow! Sounds JUST like the TB in my area located by the KSU campus! I truly understand.
I don't give the restuarants any time or leeway. If they don't have the food ready when I get there I automatically mark "order still being prepared when I arrived" in the "What's causing your wait?" section.
@@boomerbear7596me too
I can appreciate the address in advance. There are some specific address I avoid.
1 of 5 is a former employer.
2 of 5 a customer who lied about not receiving there food from a previous delivery.
3 of 5 is my wife’s work place. One of the employees order food all the time and twice I’ve had to leave the food at the door in stealth mode. (Now I can just skip all of the above.)
4 of 5 safety concerns of the neighborhood/location after dark is not safe.
5 of 5 is my old Dentist office. Then ladies at the front order all the time as well. The staff was always great and friendly however delivering their lunch just makes me feel as though I’ve fallen off. (If that makes sense)
Most of the above reasons are to avoid personal embarrassment for my family as it can be difficult for others to understand the situational season our family is currently experiencing.
Order Accuracy should not be a driver responsibility. Especially when food is sealed when picked up.
I have had double orders where one is ready and the restaurant tells me the other is going to take 7 to 10 minutes. Then I have to unassign or let the food get cold on the first order. It doesn't seem fair that I have to get a bad rating in that situation. Extra unassigning questions will take extra time, bummer, but maybe Dd will consider not giving you a bad rating for unassigning in that specific situation? I know I'm a dreamer sometimes....
Here in canada they give offers 4 bucks for 12 to 15 miles... Absolutely bs
What doordash needs to do is kick out all the dashers with 2 phones!!!!! Doordash just came out with leave a tip or have your order potentially be delivers late. But theires already a BIG issue with drivers useing two phones taking and order and waiting for their other phone to get an order. The customers food is being deliverd cold lol anyones else noticed that in their market?
I agree with you Bentley in terms of I don’t necessarily need an exact address as long as the map is clear and I know where in the zone I’m going or if it’s going right outside the zone if it’s going to be an effective place for me to pick up dashing… However, a change they made Which I feel is very sneaky lol is for apartment buildings they used to put the apartment number in the address. Once of course you accepted the odorant. Consider the address now they don’t include the apartment number until it’s time to deliver. Why I personally don’t like that? Is I do a lot of shop and Pay which I really enjoy but Knowing if an apartment is on the fourth floor of a building where getting to each floor is literally two flights of stairs before I accept an order with a case or two of water is important to me. And trust me when I tell you if it is on the fourth floor of one of those crazy apartment buildings again not all are like that but many of the newer ones are at least around here… I am going to drop that order and a New York second, if it has two cases of water that I need to run up and down 7000 stairs unless of course the pay is through the roof.
The deal is nobody is going to drop an order. They’ve already shopped for and ready to deliver once they see a crazy apartment number.
Some of these upheavals is why I drive a bus now. My job is straight forward. It's good money, and I still get PLENTY of freedom too and it's less work. Doordash is actually MORE work. And yes, all of those endless changes can be a pain and can be annoying sometimes.
The taking the photo of the receipt is nonsense. Cause as you said, how do we know what's in the bag?
That and I know some restaurants that don’t even provide the receipt
agree the address is not very helpful, have only seen the McDonalds except one restaurant, Unassign has not changed but I usually select something else as I am just looking to get out of delivery as quick as I can most of time when I am unassigning. One thing I use the unasign for is when i think a delivery might be worth looking at and then after looking at decide that it is not worth doing
I want to add that DD should tell customers not to yell at us through instructions. I be wondering if I will have an altercation with the customer when I get there late because the restaurant was slow. Many customers blame us for being late, or if something is missing inside their sealed bag.
Who be getting 20 miles orders for $3.00 and they keep repeating sending me the same order 4 to 5 time and all that time they drop my Acceptance the same day
I had everything over 95% and they were still sending me orders that are 4.00 dollars and below
People that I talk to on the help do not understand what I'm saying cause I'm talking to people that live out of the US
I really like the app telling us the location delivery before we accept it. I don't care for taking a pic of the order since they're are sealed.
I wonder how they figure it will help accuracy when the bags are sealed 😂 I have no idea what they put in the bag. Love the video!
The taking a pic to confirm is to protect our rating from crappy customers who wanna say we messed with their food to get refunds /dd credit
Being able to see the address is new to me and I like it. I have not had to take a picture of a pickup or receipt. Don’t see the value there because there is no guarantee of what’s in it or or the receipt is actually there
To be honest with this second update about the customer adress I like it so I know the 0 tipers home and I domt take them now leave for u guys lol
I think doordash should make it a mandatory five-dollar tip minimal due to the fact that we put a lot of wear and tear on our vehicles and gas not only that but there are a lot of customers who treat this as a charity service and not a business
I don't like going to the hood, so I will definitely use the delivery address function.
With Prop 22 i dont care if it takes 30 minutes to pickup the food! 😂😂😂
What they say is reset your app all the time or we only Calculate ever 100 orders but that's all lies
I had a problem on my dash app in July and no one still didn't fix the problem I have
Seems to me if you take a pic of the receipt when an item that is on the receipt but not in the bag, makes it easier for the restaurant to say the Dasher took the item if the customer complains.
If you know your market, you should know where the order is going just by looking at the map with the icon
Why do DoorDash drivers keep being arrested in the news?! 📰
I love and Dash in a military town and don’t have access to base, so seeing the exact address of the customer is extremely important for me. If I can’t see that, then I would have to cancel the order completely after picking it up. 🤦🏼♀️ Also, in my area, they have started to give a photo from a previous successful delivery drop off. Most just show the door with food, but it has been helpful a few times already when there aren’t house numbers.
While others complain, Bentley helps. Thanks
i just had an update on the app yesterday. All the changes aren't concerning to me. A recent situation: I delivered an order to a customer... Handed it TO HER! She then told DD that she never received the order. I disputed and told them she is outright lying. Also mentioned to DD that they can SEE that I WAS there... the app voice even came on when I was handing the order to the customer. So I get the bs contract violation! 😡 I have a 4.94 rating... WHY would I mess with it?!?!
That exact thing happened to me today...I handed it to the customer to find out from DD saying I never did...lies
Constantly late? No restauraunt (little caesars) is ever is late!
It's a dead end job,and they abuse the drivers because you let them.
I just feel DD doesn't have the dashers back, not at all
You should do doordash in rural areas I literally stopped doing it because I couldn't make a profit. Sometimes I would make a profit but it was never enough to cover the days I paid to dash. I know I could've went to other location and dashed and made a profit. I have proof of paying for orders to be delivered I saved screenshots from every order
i think being able to see where I'm ending up would be helpful in avoiding apartment deliveries as those are rarely smooth. Complexes are often confusing and my bad knees can't take stairs very well. it's makes me slow going up and causes a lot of pain. Seldom does anyone ever order from the ground floor either. Now, if I find i am going to have to deliver there, I'll suck it up and do the job, but if I can avoid them, I will
I really wish we could rate our customers like when you drive for Uber. I do like the change of doordash flashing to customers to tip to get order faster , because I never take 2.25 or 3.00 orders
it was in the app last year it went away in reguards to rating customers
Drive-thru I hate when I accept an order in a damn lobby is closed. Okay the pandemic is over. And do not give me staff shortage. I have been told that managers are deliberately closing these lobbies to cut back on labor cost. Lobby closed go through drive-thru un-assign 6:36
I agree. I had a high-paying Wendy’s order come through the other night. Had to un-assign b/c lobby was closed and the drive through line was insanely long. I’ve been putting “business closed” as the un-assign reason when I get orders like this. 😅
I hate that unassigning or declining an order makes you lose an entire percent when it takes time to even gain that perfect. I shouldnt be penalized for not wanting to take an oder paying $3.75 but the ride is 7+ miles and taking fully out of my drive region.
Agree 100%!!!!
I’ve had the ability to see the delivery address for a couple months now. It’s helpful so that I can avoid apt complexes that that I don’t like or when my hip is bothering me I can skip apartments all together
I feel like the address feature is really useful especially for people like me who lives near a military installation. Hopefully it cuts down on dashers trying to deliver to post who can't.
specific drop-off isn't important to me...i can get enough info from zooming in on the offer mapo
Seeing the address in a South Florida is essential. You could end up in the next county if you’re not careful.
The delivery address before you accept has been a feature for awhile its not new. But it helps to see address in the map for busy citys. You can get an idea of how bad traffic is and i cant tell you how many times using this feature has saved me from accepting a very bad delivery. Imagine a 25 min eta to only go 6 miles and then you gotta make that trip back. Also ill look at the google maps picture so i can get an idea of if im going to an apartments or houses and if theres street parking or a lot. To me these things are really important when making a decision on wether or not i should accept.
I’m a traveling DoorDash or so when I’m in a new city that part of it with a new address up there would really help me that way I could be familiarizing myself with the new city streets