Hey there! Sorry to hear about the trouble with your wireless charger! I know how frustrating that can be. The best next step would be to reach out to our support team, they’ll help you review the situation and get this sorted out for you. You can reach them here! support.quadlockcase.com/hc/en-us/articles/360000299895 Cheers - Ara
Hi there! Yeah, this hasn't changed with our New versions of the mounts! They do not come with any Wireless Charging Heads pre-installed, they are still purchased/shipped as individual products that need to be installed! You can purchase everything as part of a kit though, to save you having to make multiple purchases! www.quadlockcase.net/collections/shop-car Cheers - Aaron
The video clearly states “If you have a previous version of our car or desk mounts, this is where you need to insert the *SUPPLIED* gimbal head.” Thanks to this incorrect information, I spent $140 on mag/charger head and case, yet still cannot use it in the car.
Hi there! Yes, you sure could! You might just need a base to keep the charger secure so it doesn’t move around. Have a look at our 360 Kit Builder to find the setup that works best for you. QUAD LOCK 360™ KIT BUILDER: www.quadlockcase.net/collections/build-your-own Cheers - Gabriel
Hey there! Great question. Our MAG Cases are designed with both the magnetic feature and the twist-and-lock mechanism, so they work seamlessly with both MAG and non-MAG heads for added security! Let me know if you have any questions! Cheers - Ara
Hi there again! To clarify, the MAG head itself does not allow for the twist-to-lock feature, only the standard heads do. On the other hand, as mentioned earlier, the MAG cases have both the magnetic feature and the twist-to-lock mechanism. So, when using a MAG case, it will work with both MAG and non-MAG heads. I hope this clears it up! 😊 Cheers - Ara
Hey! This will only be compatible with our MAG Cases, as this doesn't require you to lock on. The only connection is via the magnet in your case. Cheers - Isabelle
Hi there! Sorry to hear the Wireless Charging Head you purchased is not working! If you haven’t already, I would recommend discussing this with our Support Team further. support.quadlockcase.com/hc/en-us/articles/360000299895 Cheers - Aaron
Hi There! With the older version Car Mounts, you will need a gimbal adaptor to connect to the new Mounts and Chargers! If you connect with our Support Team I am sure they would be happy to send you one out - support.quadlockcase.com/hc/en-us/requests/new Thanks - Isabelle
Hi Albert! This should have come with your order! If not please reach out to our support team to discuss this further! support.quadlockcase.com/hc/en-us Cheers - Aaron
Hi Jonathan!👋 I'm sorry to hear about the issues with our MAG range! It appears that there might be a concern with the magnets, and we'd like to resolve this for you. To get started on finding the best solution, I recommend reaching out to our dedicated Support Team!👌 You can reach our amazing team via 24/7 Live Chat or Email, make sure to provide your order details and a brief explanation of the matter. support.quadlockcase.com/hc/en-us/articles/360000299895 Feel free to let me know if there's anything else we can assist you with in the meantime. We're here to ensure your Quad Lock experience is nothing short of exceptional! Cheers - Gabriel
My wireless charger has just stopped working and I’ve replaced the cable but still not working I’m not sure if it’s the case or the charger
Hey there! Sorry to hear about the trouble with your wireless charger! I know how frustrating that can be. The best next step would be to reach out to our support team, they’ll help you review the situation and get this sorted out for you.
You can reach them here! support.quadlockcase.com/hc/en-us/articles/360000299895
Cheers - Ara
Hi! I have the previous car mount. Does the new gimbal head included in the mag wireless charger? Or have to be purchased separately?
Hi there! Yeah, this hasn't changed with our New versions of the mounts! They do not come with any Wireless Charging Heads pre-installed, they are still purchased/shipped as individual products that need to be installed! You can purchase everything as part of a kit though, to save you having to make multiple purchases!
www.quadlockcase.net/collections/shop-car
Cheers - Aaron
The video clearly states “If you have a previous version of our car or desk mounts, this is where you need to insert the *SUPPLIED* gimbal head.” Thanks to this incorrect information, I spent $140 on mag/charger head and case, yet still cannot use it in the car.
Where the **** is the gimbal head??? Did not come with as stated
Can you use the charging head without a mount? I.e. have it in a centre console storage compartment?
Hi there!
Yes, you sure could! You might just need a base to keep the charger secure so it doesn’t move around. Have a look at our 360 Kit Builder to find the setup that works best for you.
QUAD LOCK 360™ KIT BUILDER:
www.quadlockcase.net/collections/build-your-own
Cheers - Gabriel
Does the magnetic allow to also twist and lock for added security?
Hey there! Great question. Our MAG Cases are designed with both the magnetic feature and the twist-and-lock mechanism, so they work seamlessly with both MAG and non-MAG heads for added security!
Let me know if you have any questions!
Cheers - Ara
Hello, Qadlock apparantly didn’t understand your question…
No it only holds the phone via Magnets
@@spellingmistake1- So the Magnetic Head does not allow for the twist-and-lock mechanism…? Seems and oversight.
Hi there again! To clarify, the MAG head itself does not allow for the twist-to-lock feature, only the standard heads do.
On the other hand, as mentioned earlier, the MAG cases have both the magnetic feature and the twist-to-lock mechanism. So, when using a MAG case, it will work with both MAG and non-MAG heads.
I hope this clears it up! 😊
Cheers - Ara
@@Quad_Lock- that’s clear now thank you again for the follow up!
Does this works with the non-mag case?
Hey! This will only be compatible with our MAG Cases, as this doesn't require you to lock on. The only connection is via the magnet in your case.
Cheers - Isabelle
Is it possible to wirelessly charge on samsung brand wireless charger for example on either of the quadlock cases?
Hi 👋🏻 Our cases are usually compatible with most Qi Certified wireless chargers! 🙌
Cheers - Tim
Hi there,
I brought a charger for my iPhone 15 pro and it has stoped working.
Is there a fix for this to get it charging again?
Thanks
Hi there!
Sorry to hear the Wireless Charging Head you purchased is not working!
If you haven’t already, I would recommend discussing this with our Support Team further.
support.quadlockcase.com/hc/en-us/articles/360000299895
Cheers - Aaron
My previous car windscreen kit doesn't come with a screw in the middle to remove the ball? Help?
Hi There! With the older version Car Mounts, you will need a gimbal adaptor to connect to the new Mounts and Chargers!
If you connect with our Support Team I am sure they would be happy to send you one out - support.quadlockcase.com/hc/en-us/requests/new
Thanks - Isabelle
where i found the "supplied gimbal head" to buy?
Hi Albert! This should have come with your order! If not please reach out to our support team to discuss this further!
support.quadlockcase.com/hc/en-us
Cheers - Aaron
You told the other commenter that you have to buy separately and tell this one it should have come with the head? Come on man…
Anyone else not able stick their case to the charger, the magnet simply does not work
Hi Jonathan!👋 I'm sorry to hear about the issues with our MAG range!
It appears that there might be a concern with the magnets, and we'd like to resolve this for you. To get started on finding the best solution, I recommend reaching out to our dedicated Support Team!👌
You can reach our amazing team via 24/7 Live Chat or Email, make sure to provide your order details and a brief explanation of the matter.
support.quadlockcase.com/hc/en-us/articles/360000299895
Feel free to let me know if there's anything else we can assist you with in the meantime. We're here to ensure your Quad Lock experience is nothing short of exceptional!
Cheers - Gabriel