2019 Silverado Towed To The Chevy Dealer Twice For A No Start And Still Not Fixed!
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- Опубликовано: 26 сен 2024
- In this video I have a look at a customers 2019 Chevrolet Silverado that he has had towed to the local dealer twice for a no start, no crank. The last time they told him he needed a battery and it would be over $400 to install it. This time he had it towed to our shop so we could have ago with it. It didn't take to long to find out what the real issue here is.
-Enjoy!
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*GOOD NEWS!* - Local dealer took the guy in no question asked and fixed his truck based off our educated guess. Really unusual because they usually won't accept a diagnosis from a non "GM Master Tech." Strange times for sure 😉
Mic-drop!
Are they getting the "GM MasterTech" certificate from a box of Cracker Jacks? It doesn't carry much weight.
Eric, they know you’re a legend! Remember the truck with the bad ground strap behind the fender liner? They must know.
That was my concern, that the dealer wouldn't accept your diagnosis, unless they showed your video as evidence.
@@kkampy4052 They are master techs...they've master the art of code reading..they mastered the parts cannon.
How embarrassing! The GM trained dealer technician at the Chevrolet dealer couldn’t find such a simple thing as this. Yet the guy at the two man, one lady, one cat, 3 bay Napa Auto care shop in Avocado NewYork, population 1990, found it while sitting in the driver’s seat filming a RUclips video!
Yeah, that’s super embarrassing for a dealership full of tools, humans and scan tools. They should seriously reevaluate their business model and people they hired.
@SIGINT007 ya techs paid 18$ hr flat rate, sorry but you can't make ends meat with that pay doing diagnostic that only pays 1 hr. Simply put doing diagnostic work as a dealer tech doesn't make you money
@@royalblood2405 A point often not understood is even if you see a Dealer's Shop Rate of $125/hr the Techs are usually paid only a fraction of that.Other expenses eat that hourly up fast- all the departments in the building EXCEPT the office HAS TO MAKE MONEY to pay the salaries and bills
@@royalblood2405 understood, but the dealership can’t make money when nobody brings their GM junk there anymore either.
@@SIGINT007 gm service bays are always full, people will bring their vehicles in regardless
A testament to the inability of the average dealer (any make) to diagnose and fix their own vehicles. Great video Eric
They can't fix their own vehicles and then make it stupid hard for a non dealer shop to fix it...
hey now not all dealers! there’s techs like me that care about understanding vehicles and making the correct diagnosis!
@@DOCTOR_KIA Can you please tell us KIA owners why the GDI engines grenade at 100,000 kms? And what to do to extend the lifespan of them?
Dealers won't pay techs what their time tools and knowledge is really worth, that's why things like this happen.
But how the hell didn't anyone tried to start the car in neutral? "Needs a battery" and wasted time/money on towing🥴
This guy is a once in a lifetime mechanic. He can fix not only the "mechanical" issues but has the super high intelligence needed to understand all these modern over-engineered systems in cars to find the problem.
Yep! He is one of the few wrench guys that understands electricity
If he can do it, you can do it.
That why we watch and learn from professor Eric O.
😂😂😂😂😂wrong!
All these bells and whistles are NOT needed
Here’s your comment from the old guy in Illinois…… I am 68 and a former mechanic starting at age 16. I was very green, but learned from the old-school guys in the shop. I knew where you were going two minutes into the video. And best of all I understand you’re clear concise methodical diagnostic method. Period. Keep up the great work youngster.
Eric, people are always telling you how great of a mechanic you are and while I’d agree, I never comment to say so. However, in this instance, I am extremely impressed with how you approached this issue with the acknowledgment of having little experience with the GM system and capably found the problem. The GM tech who previously diagnosed this issue seemingly took the easy way out and recommended a battery which clearly would have failed to solve the problem. The people who live near you who can access your shop are lucky. It’s not everyday we find specialists who are capable, determined, and professional. Great work and while you’ll never service any of my vehicles, you’re my go to source! I appreciate you!
Hello fellow Florida man. This is what we call treating the system and it is in every profession, doctors, home builders, software engineers and mechanics all have a large populations of doing so.
This is why dealer service centers and even independent ones, do the "parts cannon" method and just throw parts at the most common symptom issue and work their way down the list.
Erik aint got no time for that, and thats why he goes for the cause and not just taking symptoms at face value.
I definitely agree that guy's pretty damn smart
It is amazing that such a Gem of a mechanic should reside and work in that "wide spot in the road" known as Avoca, New York.
Thanks for not saying I am a great mechanic! It does get very annoying reading that when I know the truth and literally hundreds of guys in the shop that are ten times better than I'll ever be. At the end of the day this was a simple fix and an easy diag. in my opinion. I swear I could fill up a tire with air and the people would be amazed at the skill level haha. But seriously I appreciate all my viewers and commenters 👍
I remember the video. Of bad ground cable. Was great video showing the step by step process. I’m a technician. But for electrical systems. Your troubleshooting skills are on fire.
The owner of this car is so lucky to have you. Other shops would have sold that guy 10 new parts by now.
New transmission would have fixed it!
The dealer tech is going to see SMA’s notes and just get depressed!😊
Eric do you ever provide the owner with the RUclips link to his diagnostic?
Maybe 11!😂
@@harryl7946 ??????
I am referring to Ford F150 in this comment. My 2016 back in June started to act strangely regarding the Trans. indicator. I could change gear selector and many times nothing would happen. It started OK and ran OK but the Start/Stop feature had stopped working about two years ago. I knew it needed a certain battery strength to function properly. even with the multiple 100 mil round trips I was driving at the time one would expect the system to be better. Without pressing my luck I purchased a new battery and I had a new truck again. The transmission shifted better, the S/S feature started working again, and no screwy indicators anymore. I got 7+ years out of my battery with 33k miles. This Chevy is 4+years old with 35k miles so it might be due for a new battery. I won't speak to the fact Eric O included a battery charger to the mix and do not understand what the switch at the ground side of the battery has to say if the battery is weak with an artificial charge added to the battery.
Wow, 4 years old, low miles, tons of rust, and another great diagnosis. Glad to see Chevrolet is keeping you in business! 😉 Enjoy your Labor Day! 👍🏻👍🏻
I will never own another one! They are absolute junk and I have been a diehard Chevy guy since the 80s. They destroyed the "Like A Rock" brand. Now it should say "Like A Total Piece of 💩" proudly brought to you by Chevrolet.
I think many have commented on the RUB (Rust Under Belly) issue here; Chevy owners treat and cover the sills asp, even if your truck is like brand new. 🧐
Every new generation just keeps getting worse. I put front brake pads on a 19 Silverado yesterday(OEM pads were 80% pad remaining but squealed like a pig). Did everything as normal, and just doing pads set off a Christmas tree of lights on the dash. I had to clear codes out of the abs, steering and ecm modules.
Not just GM… best bet is Toyota . Unless you need a heavy duty truck. Then you just have to deal with all problems that come with them 😖
@@wiuser1745 When you live in the salt belt, brand name means nothing. They all rot till they turn to junk. Vehicles were never designed to survive being doused in corrosive salt for months at a time.
The dealers in your area are just brutal, Eric. I'm glad that your community has an expert like you to help when they need it most.
I think it is dealerships every where.
They're known as "stealerships" EVERYWHERE, and for good reason.
Gotta love, good, kind people, getting up, going to work everyday, kicking ass and knowing wth they are doing. Great job Eric O.
The dealer couldn't fix it because it didn't throw a code and the technicians (Cough!) cant fix anything that doesn't throw a code for them to start the swap tronics process.
Good work from a guy than understands more than a check engine light.
Well done from a retired mechanic. You identified the problem because you understand the system, know there are extras in the system which the computer sees but the programmers have not codified if there is an irregularity, know how to read a electrical diagram, know what wire(s) should have power or ground and in which circumstances, know what inspection/electrical tool to use (safely), know where to find the wires to back probe and know how to interpret the results. That process may have been relatively simple for you but there are many, many techs out there who would not have a clue where to start, other than saying the battery needs to be replaced. You have great skills. Keep up the teaching. We in the field have learnt/are learning a lot from you. Mrs O is also a good scout. You make a good pair.
Dealer: No codes, means we can't fix it.
Eric: No codes, means we identify the cause by determining what is different,odd,unusual between what is working (Starts in Neutral) compared to what's not ( No Start in Park)
@NOELTM...Do you expect someone to think for themselves? Everyone depends on computers, cash registers, & calculators.
Years ago I actually had a Chevy dealership service department tell me that exact thing. Pretty discouraging to hear.
I wouldn't want a dealer working on my vehicle if the best thing they can do is say
It needs a battery.
So sad when that's the best they can do.
What kind of dart board do you think the stealership was using for diagnosis? If it wasn't regulation, that might explain a few things! 🤣🤣🤣
Code(s) give them a flowchart to "guide" them. To check continuity of a wire, they're instructed to disconnect both ends! Anyone who follows Scanner Danner, aka Paul Danner, knows how to verify wires without digging down to the computer disconnecting the plugs, then test. Paul's method will have it done in 5 minutes or less. Flowchart, .5 hour later, wire is confirmed good. Next item is "replace the ECU. No way could it be a sensor shorted to ground pulling the who 5v reference circuit down!!
He shows the difference between a technician and a mechanic. Great work as always
I concur,the people in your community should be proud to know they have such a good technician with integrity.Hats off sir!
This is the problem with a lot of dealer mechanics(not all of them). If it doesn't tell them on the computer what is wrong, they have no idea. They wouldn't even know how to back prob like you did. Great video Eric.
IME most main dealers are utterly incompetent when it comes to anything slightly outside the ordinary and they are criminally overpriced. I suppose this at least gives a lot of space of independent places like SMA to thrive.
It takes time to learn how to diag correctly!! Most techs at dealers are young parts changers freshly out of school✌️
@@ferrumignis😅😅😅 Criminally over priced 😅😅😅😅 Are you a shop owner?
The fact you could rock it into park makes me want to try a shift lever adjustment.
Not just dealer mechanics are like this. Independent garage mechanics are the same.
Eric is a testament to someone who is driven to root cause. I always pester my young nephew mechanic to continuously watch his videos.
Eric was closer to a diagnosis in 10 seconds than the dealer was in 2 tow ins
What kind of dart board do you think the stealership was using for diagnosis? If it wasn't regulation, that might explain a few things! 🤣🤣🤣
Something about mechanics like Eric and Rainman Ray. They actually do the dirty work of diagnostics instead of loading the parts cannon or just "idfk go somewhere else"
@@Rekuzan , it's pretty disgusting that "stealerships" continue to get away with this nonsense. They're so "WE KNOW YOUR VEHICLE BEST!!" That's only because it's been in 27 times for the same problem right?!🙄It's criminal just as much as the lousy manufacturers of these vehicles that design such garbage knowing it's going to fail in short order and the customer gets stuck with the bill after paying tens of thousands for these piles of junk. I recall the simplicity of older vehicles, those which still had good safety features without the added electrical garbage such as "push-button start, engine brake stop/start, parking assist, shift by wire transmissions, electronic parking brakes etc."
@lsswappedcessna I wouldn't compare Eric to Rainman Ray. That's like comparing Stephen Hawking to Elmer Fudd.
@@Friend_of_the_One-Eyed_Ladies Yeah, Rainman makes a lot of mistakes if you are familiar with the car he is working on. A recent video where he worked on a CR-V, he was just parts changing rather than making the correct, informed repair that would actually last and that was needed. If you don't know, you don't know. I am very familiar with that particular engine so I knew - is there other stuff in other videos on cars I don't know where he does the same? Probably, based on the comments.
What a way to wake up in the morning. A cup of coffee while watching Eric O. diagnosis an electrical problem! An educational and entertaining video. Thank you for posting!
You truly are a Master Technician Eric! You can repair anything! I been a mechanic 38 years and enjoy your videos! I learn something new everytime! Thank you
Sublime diagnostic skills, Eric. Your channel could serve as an auto electrician’s master class. Bravo to you!
Oh man, I can just imagine the "Master Class" advertisement video with Eric O and all his best quotes that would be amazing. Someone should edit that together just for giggles.
Problem-solving skills will get you far in life. Eric is amazing at it!
It's like a free class. I even take notes. Well done Eric
Please update us on the status of the dealership repairing the truck. I'm seriously invested in the outcome of this. Great informative video as usual. 👍🏾
Eric, last year my grandson got a job at the local Chevrolet dealer in the parts dept. For three months I rode him to and from work until he was able to buy a car from the dealership. Every afternoon I would arrive early to pick him up, and I would sit in my truck and wait for him to quit. In those three months that I sat there, you would be amazed at how many very very new Silverados I saw come in on a rollback for repair. The tow truck driver would take the keys into the service dept. and leave. Shortly after that a gentleman would come out and put a tag with a four digit number on the rear view mirror. I remember when Chevies were like they said like a rock reliable, no more.
Best trouble shooter i have ever seen and I have seen a lot of different issues, was a arbitrator for a large auto auction for years. South main is a great asset for his customers.
This is what you call a successful and smart mechanic and I bet you he’s number one in his state… hands down I’ve been watching your videos for a long time. You have some type of power 👌🏻
Not only did you find and fix the problem,you made a video and taught us how you did it as well. Something the dealer failed to do,twice! Very impressive. Thank you and take a bow.
This man should be the standard for all mechanics. I hope you start your own school so younger generations know how to be true mechanics. Great video keep them coming.
He will when he gets older and gets tired of dirt under his fingernails and busted knuckles. The day will come.
Car tekkies no longer and its been a while now, need to go to wrenches, they need to diagnose the electronics, and training is not strong enough, unlike Eric who has taken the time to become very competent with wiring diagram, code readers, scope. This is what creates great business opportunities for tekkies, dealers should be trading to this standard or we the public pay for parts while they attempt to fault find.
Yeah.....not that complex a diag, but the Chevy dealer still couldn't fix it 😮😂
Great work as always, thanks Eric 🎉
No surprise, they'd probably claim a new PCM and wiring loom would be needed if the gas tank was empty. Criminally incompetent.
Yeah but they sure did want to sell a battery.
You saw the OEM scan tool data, everything looked perfect. This is why going to school to learn something and passing the tests doesn't mean you really understand the thing you learned.
This gets an A+.
Nailed the initial diag (NSS/NSS related)
Nailed the full surface diag (Pulling the schematic, comparing it to scanner data, finding a potential fault).
and NAILED the damn confirmation (replicated the issue along side the test light to confirm no continuity to GND during no-start condition).
Parts replacers hate these diags, real techs eat them up. Props to you for the proper diag and proper explanation, all within a 20min video.
The most dependable long lasting trucks on the road .... ohhhhhh LIKE A ROCK
Not since the early 2000s. Their trucks are absolute junk now.
@@alanboyce2774 My step dads 98 has less rust then that 2019.. very sad
Rev and pray with your Chevrolet.
Like a rock? It's more like a boat anchor.
Just another fantastic example of a logical, systematic approach to problem diagnosis. Great as always, and thanks, Eric!
I wonder what age group of mechanics does that dealer have working at it... and where are the senior mechanics on problems like this? You made that diagnosis appear so simple, a true artist Eric!
Unfortunately senior mechanics have probably retired. This was such an easy diagnosis you can tell the dealership just tried to start it a couple of times and just wanted to get rid of the customer. As easy as it started you can clearly see nothing is wrong with the battery 🤦🏿♂️
Senior techs have mostly left the dealers for better paying less stressful jobs. Now it's just kids selling filters, brake pads and flushes. With labor rates at $200 per hour .
lube tech diag
They will probably recommend a transmission flush to fix the switch...
Eric O. - doing what the fine folks at S-R seemingly can’t do - diagnose! I use your example of the 2019 Chevy Truck with the bad ground strap in my Electrical Fundamentals class all the time when we discuss voltage drop testing. This one was even more basic than that. Well done, sir!
YES! The ground strap had corroded and the dealership had generated a list of the parts that they said needed replacement. Eric had his daughter, Trinity, come out and turn the steering wheel while he watched is instrumentation and traced the problem to the corroded ground strap. PRICELESS!
One of the few channels where one episode is going into electrical diagnosis then another episode is banging rust suspensions parts out with big nasty. Love it
Eric, you are truly a treasure to your local community and to the RUclips community! We’re blessed with your great videos and diagnostic skills, you’re great explanation of all aspects of the process, your humble nature and humor! I’ve leave a lot from your content and I appreciate all you do for the community at large!
The amount of rust on that thing is insane 😮.
That's because people up here don't wash their vehicles. I live an hour from SMA and my vehicles have NEVER looked like this. But they're also washed 3-5X weekly in the winter
@@nicksmith8166 I live in the same town, I spray my vehicles with krown of fluid film every october since they were new, none of my five vehicles (91-03-06-09 and 2012) have any rust, pm is everything in this salt region.
Typical Chevy so you'll be back again in a few years for another new Chevy. Mary barra is no fool.
@@DinDooIt Good day from Ontario Canada So if u spray it do u wash later on, or just leave it.
I think washing with pressure washer will wash it off. Thanks for now
@@nicksmith8166 So how much are you spending on car washing every year? :)
I know my local gm dealer hires techs right out of school, and then let the senior techs go because they earn too much money. Doesn't make sense to me but that's is what they do. Great job on this one.
The boss says to you one day- "You've reached the limit on your hourly base rate,son." In other words no more raises,no matter what.This is why toolboxes have wheels.This is also why some dealers have not one senior tech.
It's been this way forever.That's just the way it is.
Got love the number of software steps needed to send juice to the starter.
The more advanced we get, the further back we go.
I'm an industrial electrician your approach to diagnosing a problem is applicable to my field, too.
Impressive skills, a phenomenal teacher, as well as entertaining.
Same here 😄👌
These new machines are a repairpersons gift. So many switches, connections and a collection of check back processes, there is more likely to be something wrong...all the time. These videos just show that the day of "driving these machines out" are long gone. Long live my rusted out but mechanically sound 2002...the last GM I will ever buy. Old machines are worth a hard look if you don't know a mechanic on a first name basis. Thanks Eric...for the confirmation NOT buying new is the right thing to do.
Damn!
you identified the problem in less than 60 seconds
I’m impressed …. (again!)
Great job, Eric. While there is zero excuse for the dealer techs to miss that problem, as P/N no starts have been a thing since forever, people need to understand the process the dealer techs have to go through. At my time at the dealer, I had zero say in how to diagnose warranty repairs. Even the most basic faults required emailing back and forth with a factory engineer, being told step by step what tests to perform and ultimately, after days of this drawn out process, they might send out a regional engineer. It's ridiculous and why I no longer care to work for dealerships.
OR, you could diagnose and fix it on your own while going through their song and dance. You can do what they are telling you AND do your own test at the same time.
@@frotobaggins7169 and that's ultimately what happens but after awhile of turning warranty labor hours (which are about half of customer pay hours) at the end of the day most of what you're doing is free labor. For some reason most techs don't have much motivation to work for free. At that point they can leave (what I did) or they just don't much care to fix anything under warranty. And unfortunately, that happens a lot.
I think the real problem comes from places giving these usually easy "no crank/no starts" to lower techs that dont have the proper leadership backup that when the tech cant figure something out they get no guidance to learn, they probably get put down in some way or told to be faster or to not waste time, instead of being mentored to seek out the answer. Dealerships, even GM have factory diagnostic tables/procedures at their disposal on their computers; they only need to sit down, click click and print and then run down the gauntlet of tests, narrowing results until the problem is found.
I can sympathize with your frustration as a dealer tech. I retired from field service for electrical distribution equipment. We also had to contact service reps who unfortunately were not located at the factory, nor did they have factory experience. I could sometimes see the remedy needed but the newby at the service center couldn't understand what I wanted to do so he wouldn't authorize the repair. After I tried the reps suggestions and failed to fix the machine, I would affect my fix and tell the rep his last idea fixed it.
Wow makes me want to go out and buy a Chevy truck. I wish the customer would drive it back to the dealer and insist they fix it, with their master trained technicians onsite. Drive it back and don’t tell them how it starts in neutral. That trying to start it in neutral trick has been around for decades, any dealership too stupid to at least suggest that (or know that)as a temporary workaround, they should be fired. Unless they’re 18 years old or younger
South main auto @ 5 am, you know it. Lets watch!
I love how you manage to break problems down. That is the key to identifying a solution. There was a lot of application of logic, and knowledge gained from experience required to figure out to perform this "simple diagnostic".
It's pretty sad that newer vehicles have these issues so frequently, and even more sad that the "trained professionals " at the dealerships and other mechanics are so quick to skip over proper diagnostics and revert right to making guesses while throwing parts at a vehicle. Parts which are not even faulty, and those costs get passed down to the customer, even after the original problem is still there. Thank God we have people like this gentleman at South Main Auto that take the time needed to research and hunt down the actual issue so the customer can get their issues fixed without loading a full magazine into the 'parts cannon'. You do an amazing job, and you are a true expert in the industry sir!
The Chevy should be embarrassed that an independent mechanic can figure out what is wrong with the truck. It shows how the people at these dealership are not mechanics.
Eric O you are indeed a certified mechanic and take the time to fix the real issue with the vehicles.
On the plus side all the owner of this truck needed to do is show what was wrong with this truck is to show them this video.
As alway Eric O you are definitely a true honest mechanic. 100% appreciate you and your experience along with knowledge.
The dealer is probably lucky to have anyone wrenching for them these days, let alone competent diagnosticians. Kids today don't want to work in the first place, and dealers don't want to, or can't afford to pay decent wages anyway.
New vehicles are way overcomplicated and overpriced, despite being basically disposable. The good old, tried & true pickup is headed down the same road. You can blame CAFE standards for some of it, but the consumer's desire for more & more shiny bells & whistles is also to blame. Guess I'll just stick with my good old fashioned Panther era "grandpa-mobiles". 😁
Tundra
I'm not sure Eric has certs, not that they mean anything..
"Certified Parts Swappers" more like. No diagnostic skills at all.
Eric , you go beyond the normal scope of a everyday shop mechanic , amazing! I love all the tidbits of how you troubleshoot things!!
Its always so funny that the dealer can't figure out the issue, but SMA can. Love the video!!!
Great work as usual, Eric O! Chevy is really building some junk nowadays. A transmission mode switch blowing out on a 4 year old truck with only 34k on it, is inexcusable.
It was probably faulty from the manufacturer or damaged when it was installed at the assembly plant. If this is a common problem then I agree with you, but QC can only thoroughly test a small percentage of the parts manufactured.
Thanks for making the complex look simple !
Excellent diagnosis Eric. The rust underneath the truck though is disturbing. You can almost hear it growing.
I just bought a new Superduty. I really liked the looks of GMC but the build quality is lacking.
I dealt with those Superduty trucks on a daily basis until two months ago. If you think they are better quality you are going to get a wake up call.@@natgasf7236
@@natgasf7236 So you freely and willingly decided to buy a truck overpriced by $25k (at least) in this hyperinflated market to help KEEP prices ridiculously sky high. Thanks pal, American consumerist mindset at its finest.
that what you get with a Mary Barra Chinese Chevy
@@sblagg527 Really dude? I actually own six vehicles, two motorcycles. I worked 70 hrs a week for 41 years and now at 71 I buy what I want. Sad that you feel the need to try to shame people for what they have and you obviously can’t afford.
Great diagnostic, Eric! Much better and faster performance than the dealer - I would love to see them shove a battery into that transmission mode switch 🙂
There's a reason the dealers bring their problems to you, you know more than they do. Great job !!!!!
I've commented on it before, but regardless of your skills in the nuts and bolts area (which are excellent), your diagnostics skills are worth whatever you charge. Well done.
If the guy had to pay $1000 for the diagnosis, he would be ahead.
Good diagnosis Mr O. Forgotten how complicated this stuff is nowadays.
You are simply amazing. This is why I don't bring anything to the Dealer or to any of our shops around here. They never ever get it right. I end up spending a ton of money, waisting a ton of time and then fixing it my self (with your help).
After watching this clip, I am so glad I drive a car with a manual gearbox that only has a switch for the reverse lights..
Ah for the good old days when the most complicated thing in your car was the CD player!
Well, that's freaking amazing how fast you figured this out.
I can't believe even dealers only have hacks in the service department. I never realized how bad the vast majority of hacks calling themselves "mechanics" were until I found this channel.
Dealers cant find Technicians like Eric rare guys out there of his caliber are working for themselves.....remember if it was easy we could all fix our own vehicles all the time.
@@stevedibiase728 Mechanics aren't "found" they're made. Short sighted, greedy stealerships aren't making the investment to turn a "technician" (aka hack) into a "mechanic."
Really enjoy the logic you use to fine the root of the problem. It takes a lot of experience to reach your level of component service.
Eric, watching you diagnose this issue makes the diagnostic look so simple. And must agree logically it is a simple diagnoses. Also stunned by the fact that, considering it was towed no one thinks to try neutral! Did you give the customer a copy of the video to take to the Shabby dealer? Great job. Great video, thanks as always
I work for a mopar dealer. This blows my mind! Great video as always. Total embarrassment for the dealer that said they diagnosed it.
Wondering if i could ask a question? I have 98 dodge truck 5.9l magnum. Paid alot extra for the OE cap, original had brass tips and the OE that i bought didnt have the brass tips but the cheapo tips. You think i got scammed on a rebox or do you know if thats the normal now? Thanks in advance.
Guy I know works at a Chrysler/Dodge/Jeep dealer service center. This situation is operating by design. They don't pay their techs to diagnose anything. Something like 0.25 hours to diagnose a no start - and that timer starts the moment you take the key, NOT once it's in the bay!
@@TheRetarp under warranty, if you can prove the diag time. You get paid. Lots of guys just scan and throw parts. I see it all the time. Shameful.
The difference between a tech and a true mechanic. Keep up the good content.
Technicians are actually a higher level than mechanic. Technicians are technical where-as mechanics deal with mechanical.
@killer2600 I know technicians that have little ability to troubleshoot without a diagnostic tool. Idc how much higher they are, if they can't apply it after something is diagnosed they are only a little better than the tool used. I'll take a guy like Eric over a straight tech any day.
I had an Isuzu Jackaroo/Trooper V6 with a GM 4L30E tranny. The shifting of the box was superb, especially so in steep off-road country. The selector switch on the outside, however, as prone to getting muck inside when muddy/dusty/water crossings were encountered, leading to violent slamming of gearshifts - eek!! First time it happened I was told I needed a new tranny, but instead I removed the switch, cleaned and lubricated the internals which were basically slide contacts, and what do you know - transmission back to normal. That was back in 1999. Dealers were rubbish then too.
"Who remembers when vehicles just had keys, no theft stuff?" I do, you turned the key, which actuated a rod, which activated the ignition switch. Ah, those were the days. Nice troubleshooting Eric!!👍👍
Eric, this was a great diagnosis. What really surprised me is that NOBODY even thought to try starting the car in neutral. I am not a mechanic (computer engineer) but I have had quite a few different cars. Back in the day you just had a simple mechanical neutral safety switch that screwed into the transmission. Whenever a car would not start in park, I would first check to see if it would start in neutral.
Yep exactly. New automatic semi trucks these days are good for that. They don't recognize neutral and won't start. Especially if the last driver shut it off while in Drive. And in this case the Chevy wasn't recognizing Park. This was a good one from Eric!
Yep!
Back-in-the-day my 1968 Fairlane had the neutral safety switch on the steering column next to the brake pedal. That thing would get out of adjustment and you had to hold the gearshift lever up while turning the key.
Well you're old and most of the dealer techs are young, they haven't learned things over time like you. They went to school to learn to fix cars but that doesn't mean they really have a deep understanding of how it works.
@@topfloorstudio2684 The early automated semi's would actually get stuck in gear. Supposedly, the transmission manufacturers have fixed that problem so that you wouldn't be stranded needing a tow/repair just because you turned the truck off while in gear. The automatic semi's are just like cars, just put the selector in neutral and it'll start no problem. Automated and Automatic transmissions are drastically different.
This problem of diagnosing was around before OBD-1-2. Most dealerships have a guy who only does drivability testing, independent garages the mechanic does it all. I would need a couple hundred mechanics fingers and toes to count how many times a vehicle came for a no start that starts after being dropped by tow truck. A busy shop might ask the customer how much time he wants to pay or wait till it actually happens at the shop. Min 1 hr should be spent before this chat with the customer happens. Older OBD 1 was limited but todays OBD 2 , advanced software in the vehicle and advanced features in scanners have made that actual 1 hr reduced but if the tech doesn’t see a code , he’s done . 1 hr gets charged regardless. There’s also the conception that at a dealership they don’t get paid by warranty so they wait till the warranty is up then it’s customer pay. I know in my city there are a couple shops that only do electrical repairs, that seems to be where a busy shop sends these intermittents so they can concentrate on the “ gravy”
Good video and sad state of affairs with the dealer being unable to diagnose this. The truck is likely past the 3 year full warranty but should still be under the 5 year powertrain warranty. The big question is if the switch will be covered. I’ve had dealers try to refuse claims like this because it’s not part of the “lubricated or rotating powertrain components.” A quick follow up would be awesome if your hear back from the customer?
I'm no mechanic, but Iv'e rescued a few motorists with dead cars in rest areas and parking lots with the suggestion to try and start the vehicle in neutral.
Good work Eric.
Been following for a decade now and commented only a handful of times. But when I do comment it is always because you blow me away with finding the “actual” problem with a vehicle and it don’t take you long. The Big O is GM own “ASE Certified” mechanics couldn’t find the issue but you did and the customer can show the RUclips video as proof! You are awesome!🤣🤣🤣🤣
IMPRESSIVE Mr O. I am not shocked though. You are in my opinion the best mechanic I have ever seen, including myself. And I am old. Excellent diag video
Eric O isn't just a mechanic but a diagnostic technician as well. It is also comes from experience. Eric O is also intelligent to knowing cars especially Chevys.
Mechanics are a dime a dozen. Diagnostic techs. are rare.@@avenger1888
Morning, thanks for another awesome video. I just wanted to say, i appreciate you sharing your work with us. I'm a mechanic of sorts (i maintain the equipment in a manufacturing facility) and your videos have enhanced my trouble shooting and diagnostic activities on several occasions. Thanks!!
I’ve always worked on my own stuff that was out of warranty. There have always been a few things I second guess myself while working on. Since I started watching your videos a long time ago, there’s not much I won’t give an educated shot at. Thanks for the quality of video you put out and the detailed explanations you give. Part swappers are easy to find, mechanics are rare.
Jaysus H. Christ Eric, the last time I checked your hourly rate was something like $90? You should be charging Ford, GM and Stellantis $1,000 an hour to deal with the problems they can't solve. You have a natural intelligence that could be applied across so many industries and vocations - thank you for sharing your talents!
Good job, Eric. Thanks for taking us along for that diagnosis. That's another reason why people don't trust dealerships!
You are more qualified to write software code than the people doing it now as they obviously do not understand the whole system. I had 40 years of programming experience and saw endless examples of the same lack of "system" knowledge. Great video!
Eric, you simply understand how systems on a vehicle work. The scan tool can only point a person in the right direction if it can see a problem from it's point of view. This can be very helpful if the information is there. If no information is available with the scan tool, knowing how whatever system you are working on works is the only way to diagnose that system and is the only way to come up with a test to find what is not functioning properly. Great video as always.
excellent diagnoses, the chevy dealer needs to retrain their mechanics.
Eric, I'm no auto mechanic but I had very much the same problem on a minivan. As soon as you described it, I told my wife what it would be. As soon as you did the rocking/rolling drop into park and it started, then cycled back to the full stop shift and it didn't start, I was laughing out loud.
Your working proving that by working through the wiring diagrams, then testing it with the light was all icing on the cake and great!
Thanks so much for every one of your videos! I've been learning new things every time. Too bad I am past 70 and no longer in the workforce. But it sure helps me!
I love these type of mechanical investigation diagnosis videos❤
Eric, when it comes to troubleshooting on modern vehicles you sure are very good at what you do!
Just love the way you knife and forked your way through this fault. I have been working on vehicles for many years and hadn’t realised many manufacturers have redundant switches - really learned something from this time - love your videos- keep them coming
Eric, I come from an era that diagnostics came from the mechanics experience and looking at the obvious. We have come a long way to better understand what is happening underneath the hood and how to diagnose the problems. I have watched your channel for a while now and what keeps me interested is your abilities to properly diagnose what is wrong with a vehicle and absent a logical explanation, you use your years of experience and what might be the problem to thinking outside the box to logically find a solution. It's true of what you said that there are people that are a lot better than you at diagnosing problems and fixing cars and trucks, but from what I gather, none of them are located near your town!! Your a great mechanic, Eric, don't sell yourself short. Many, many moons ago, I used to travel through your area coming from Buffalo to deliver Chrysler products down in Pennsylvania or towards Binghamton, when I390 was only a few miles long and route 15 wasn't under water for the reservoir they built in Pennsylvania. There used to be a restaurant in Bath, NY on 15 that had a great breakfast and it had a curved roof like an airplane hangar. You live in a great area and the folks down there are lucky that you picked your vocation as a mechanic. Great work and great video content. My folks ran a Texaco station in the Tonawandas back in the late 60's early 70's and my mom was the "Mrs. O" who would go out and pump gas and clean windshields.summer and winter, and do the books. Good memories. Happy Labor Day, to you and your family.
Great video Eric...AGAIN! You honed in on the issue in the first 60 seconds of getting in the vehicle. Try it in Park, then try it in Neutral, boom now we know something fundamental that the other tech/techs missed. Decades of experience and an inquisitive mind that tries to exhaust all the obvious causes gets you some heading to follow...and no computer could sort that out except the one between your ears! My earliest experience with diagnosing a no crank was a neutral safety switch that was not correctly adjusted. I was young and new to the trade and had a mentor like you that guided me through the thought process that is needed to fix most any issue. Who needs a push button start? Remind viewers that the push button in some very early cars was under the accelerator pedal, so you could only crank it over at wide open throttle! Once the beast roared to life you let off. It beat a hand crank at least. Hope you all had a great Labor Day!
I will move from state just to be part of your team, out of tons i follow here, you are to me the best out here and belive me brother, love fixing cars and these new cases sound fun to me to get in to, Ocho'zAutoCare living VAN LIFE, doing it rolling around here in IL, nice to follow you BIG BRO!!
My first thought in the parking lot was "park switch is bad or slightly out of position...or it's not really going all the way into park every time and the shift cable/rod needs adjusting. Looking forward to seeing how this pans out.
Edit: I was on the right track, but not good enough for a cigar. And this is why I'm in an armchair and not wrenching for a living. Nicely caught, Eric. 👍
We need more people like you that just care a little.
Another fantastic video. This another example of how some of the technicians at dealerships lack troubleshooting skills. Unfortunate for the consumer.
You characterize this as a simple fix, but it is your years of experience that allows you to filter out all of the extraneous information that would overwhelm a less experienced tech and instead focus your attention right in the area where it makes all the difference. Another great episode!
I’m a GM trans tech and I’ll have to say I haven’t seen that issue on the 8L. Seen it a few times on the 6L and Allison but those are a more tradition style IMS design. Good diag work!
As a previous dealer tech and manager , the proof of the complaint , concern and correction is in this video . Now if the dealer will watch this video that would be great .
whats going on at dealerships? can they not keep quality, competent techs? do they not get specific training on the vehicles? do they try to shy away from in warranty issues? it should be easy for dealership techs with all of the info they have access to..
@@randy1ization nationwide shortage of technicians is one problem . Also depending on what brand you may work for , the tech often gets screwed on warranty labor flat rate .
what if the tech refuses, and says, look, the manufacturer does not pay enough labor to do the job, .. it would seem dealership managers would fight for you guys, and tell the manufacturers that thier techs deserve to be comped fairly for thier efforts... have the manufacturers send some engineers to the dealership, and see if they can do the job properly in the alloted time.. or find out who EXACTLY it is that decides how long a job should take... Manufacturers should pay MORE for in warranty work, because the vehicle didnt hold up to what thier warranty claims it should... @@privatedata665
it was the same in my profession as an HVAC tech... always reports of shortage of techs,, but everywhere u went, the pay was shit, or they try to work you to death with no appreciation,,, thats why I started my own biz, and never looked back,,, @@privatedata665
Great example of a good mechanic with a lot of common sense and has tons of experience in his arsenal. Might be easy for him but not everyone.
You are the man! You have become many dealerships diagnostics guy, pretty darn sad that the dealerships don't have good quality mechanics and still charge an arm, a leg, one left eye, three teeth, and whatever is left in your wallet for poor service.
I always considered myself pretty good at diagnosis. But on a system you don't know much about, with newish functions now connected talking to modules all over the vehicle, I would have not even known exactly where to start. Eric is much too modest. He was faced with that problem and quickly lasered into the correct places to check and clearly found the problem - another level up from the "I think it might be here" which is a victory in itself.
I teach auto mechanics and I have used your videos to teach with because you have a way to simplify difficult things.
Thank you sir, keep ‘em coming.
Happy Labor Day & nice diagnosis!
Eric, you are the man. Over the years of watching your videos. And seeing how others send/ bring you the ones they can not figure out. I know that if I was unable to figure it out, I would trailer it out to you. I'm in Wisconsin. Plus you would be right at home with the rust. Ha ha😂 great work.
Your local cheby dealer seems to have a very interesting service department
Great work as always man! I love the way you step back and analyze the problems before jumping in and wasting time.
friend of mine just had the same issue, same truck 2019 Silverado, Dealer also said battery, they would admit they were wrong about their diagnosis. took the truck to a Transmission shop, Showed them your video, its now fixed. Awesome