Hi Rick, thanks for reaching out to Shark Cleaning. We truly appreciate you bringing this to our attention. We value any feedback that we receive from our customers, as it helps us grow as a Company. Please be sure that we will forward your feedback along to our marketing team for them to review this situation and take it into account for future references. Have a great day, Daniela.
*I absolutely love this thing for cleaning all flooring surfaces **MyBest.Tools** even does a great job on throw rugs. Highly recommend! Cuts cleaning time in half!*
In addition to stopping and having a flashing red (!) my iq robot also has two flashing green lights, no blue. The owner's manual only refers to blue and red error codes, and I can't find anything about a green one.
We are sorry to hear about this issue. To best assist you can you please private message us with your name, model number, phone number and email address.
Did you resolve this? I am getting that same problem. Out of warranty and the manual has nothing on it. I called shark and even they don’t know what their product is doing.
@@Gardo09PR Nope, they told me to "private message" them above, and as far as I can tell, that's not a feature I can do on RUclips lol. I was told I would need to send it in, but I honestly forgot about it since I had to learn how to clean without it again.
So far so good with this vacuum. ruclips.net/user/postUgkx8ISPQRRAfpAaX4msGjyodObTBnlj4T5g I was a little concerned to find it seems to be all plastic, but the reviews were good, so I'm hoping for the best. Very easy to assemble Recommened, and only attachments I've used so far work well, and are easy to use. Doing a good job on the new carpet in my bedrooms and stairs. Works well on the hardwood on my main floor too. Reasonable weight and cord length. I already knew from an earlier review that it wouldn't fit under furniture, but I can use my Eufy for that, so no problem - the high traffic areas that need a stronger suction was really what I bought this for. If it continues as it's started, it will be a good buy and well worth the money. I have had two Shark Rocket stick vacs in the past that are super easy to use, but the motors just don't last well, even with scrupulous cleaning of the filters. I'm hoping for better with this Bissell.
My unit has Clean red, Dock blue, and the red exclamation symbol all flashing. According to your troubleshooting manual, this indicates the robot failed to start up properly. I turned off my units, as recommended, for 15 seconds away from the dock. This did not solve the issue... Around September, your company pushed an update that bricked a lot of units around the world this is well documented. I didn't have the time until now since it stopped working to thoroughly check the unit. Sending updates that ruin customers' items before the holiday season is a terrible way of increasing sales without mentioning the fact that if your company does not disclose the error this action is illegal. I will contact the support team but this is not cool at all...
What about when the left is red blinking amd right blue. It keeps saying "too close to a cliff reposition me error #7. But it's not by any cliff. I reposition all over amd it keeps telling me this. So annoying! Worse Christmas gift I have ever gotten. Help support IS NO HELP!
Background music is so loud (and irritating) it difficult to hear the commentary. Just because you can add background music doesn't mean you have to, or that it is desirable.
Hi Abadi, we truly appreciate you bringing this to our attention. We value any feedback that we receive from our customers, as it helps us grow as a Company. Please be sure that we will forward your feedback along to our marketing team for them to review this situation and take it into account for future references. Best regards, Valentina
Hi, there. We're sorry to hear you're having trouble with your Robot. We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: spr.ly/6055WIyLb. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
Hi! We're very sorry to hear that your Shark stops cleaning. For better assistance, we kindly invite you to email us at cservices@sharkninja.com, and we'll be happy to look into this for you.
Hi Miki! We're sorry to hear that, and we'd be happy to help. Can you please send us a private message on our Facebook page (spr.ly/6055zelLW) with the following information? - The model number of the unit - The serial number - When/Where it was purchased - Your phone number and email address
Hi J`olee! We would love to help you out and look into this for you. Please contact us on one of our social media platforms such as Instagram, Twitter or Facebook with the following details: - Name: - Phone number: - Email: - Model number:
Hi Katy! We're very sorry to hear that you're having difficulties with your Shark. For better assistance, we kindly invite you to email us at cservices@sharkninja.com, and we'll be happy to look into this for you.
Hello Ike, thank you for reaching out to Shark®. We are happy to assist you with your inquiry. To do so, we would appreciate if you could please provide us with the model number of your unit. We hope to hear from you soon. Thank you, Charles
Thanks for reaching out to us! We're sincerely sorry to hear that you are having battery issues with your unit, and we are going to provide you with the best customer support possible. Due to the lack of privacy on this platform, please reach out to our chat team (spr.ly/6054PVzCq, and then click the "Chat with us" button in the bottom right corner), so we can assist you with this situation.
Thanks for reaching out to us! We're sincerely sorry to hear that you are having the same issue with your unit, and we are going to provide you with the best customer support possible. Due to the lack of privacy on this platform, please reach out to our chat team (spr.ly/6054PVzCq, and then click the "Chat with us" button in the bottom right corner), so we can assist you with this situation.
The background music is way too loud. Can barely hear the person talking.
Hi Rick, thanks for reaching out to Shark Cleaning. We truly appreciate you bringing this to our attention. We value any feedback that we receive from our customers, as it helps us grow as a Company. Please be sure that we will forward your feedback along to our marketing team for them to review this situation and take it into account for future references.
Have a great day,
Daniela.
@@SharkHome absolutely agree....background music is way too loud.
Are you an AI? This is not a customer support issue.
*I absolutely love this thing for cleaning all flooring surfaces **MyBest.Tools** even does a great job on throw rugs. Highly recommend! Cuts cleaning time in half!*
This was the wrong way to deliver the content. A simple table would have sufficed. I'm still listening for flashing green ...
In addition to stopping and having a flashing red (!) my iq robot also has two flashing green lights, no blue. The owner's manual only refers to blue and red error codes, and I can't find anything about a green one.
We are sorry to hear about this issue. To best assist you can you please private message us with your name, model number, phone number and email address.
Did you resolve this? I am getting that same problem. Out of warranty and the manual has nothing on it. I called shark and even they don’t know what their product is doing.
@@Gardo09PR Nope, they told me to "private message" them above, and as far as I can tell, that's not a feature I can do on RUclips lol. I was told I would need to send it in, but I honestly forgot about it since I had to learn how to clean without it again.
@@DarkPulseUmbreon dang!!!! Lol dms on you tube… 🤦🏻♂️
I have same issue.
Well that didn't tell me a whole heck of a lot except for common sense stuff
So far so good with this vacuum. ruclips.net/user/postUgkx8ISPQRRAfpAaX4msGjyodObTBnlj4T5g I was a little concerned to find it seems to be all plastic, but the reviews were good, so I'm hoping for the best. Very easy to assemble Recommened, and only attachments I've used so far work well, and are easy to use. Doing a good job on the new carpet in my bedrooms and stairs. Works well on the hardwood on my main floor too. Reasonable weight and cord length. I already knew from an earlier review that it wouldn't fit under furniture, but I can use my Eufy for that, so no problem - the high traffic areas that need a stronger suction was really what I bought this for. If it continues as it's started, it will be a good buy and well worth the money. I have had two Shark Rocket stick vacs in the past that are super easy to use, but the motors just don't last well, even with scrupulous cleaning of the filters. I'm hoping for better with this Bissell.
My unit has Clean red, Dock blue, and the red exclamation symbol all flashing. According to your troubleshooting manual, this indicates the robot failed to start up properly. I turned off my units, as recommended, for 15 seconds away from the dock. This did not solve the issue... Around September, your company pushed an update that bricked a lot of units around the world this is well documented. I didn't have the time until now since it stopped working to thoroughly check the unit. Sending updates that ruin customers' items before the holiday season is a terrible way of increasing sales without mentioning the fact that if your company does not disclose the error this action is illegal. I will contact the support team but this is not cool at all...
I can't even hear the instructions because the music is so loud.
Tap on the cc box in the upper right corner and you can read what he's saying.
What about when the left is red blinking amd right blue. It keeps saying "too close to a cliff reposition me error #7. But it's not by any cliff. I reposition all over amd it keeps telling me this. So annoying! Worse Christmas gift I have ever gotten. Help support IS NO HELP!
Background music is still way too loud complaints from back 2 years ago and still nothing done
Come on shark you can do better than that!
Background music is so loud (and irritating) it difficult to hear the commentary. Just because you can add background music doesn't mean you have to, or that it is desirable.
The background music is so soo annoying
Hi Abadi, we truly appreciate you bringing this to our attention. We value any feedback that we receive from our customers, as it helps us grow as a Company. Please be sure that we will forward your feedback along to our marketing team for them to review this situation and take it into account for future references.
Best regards,
Valentina
No, but nosey you mean That's WHY WHEN THEY MADE THE NEW ONE THEY HAVE LIKE NO SOUND IT SOUND LIKE A ROOM WITH NO BACKGROUND AND NO MUSIC
So my RV2610BFUS is just blinking a white battery icon with a dash in the middle.
Hi, there. We're sorry to hear you're having trouble with your Robot. We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: spr.ly/6055WIyLb. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
Why is my IQ robot vacuum saying "Hello, let's start cleaning" but only runs a couple of inches and then stops?
Hi! We're very sorry to hear that your Shark stops cleaning. For better assistance, we kindly invite you to email us at cservices@sharkninja.com, and we'll be happy to look into this for you.
Background music is TOO LOUD!
What if the clean and dock buttons are flashing green ??
Hi Miki! We're sorry to hear that, and we'd be happy to help. Can you please send us a private message on our Facebook page (spr.ly/6055zelLW) with the following information?
- The model number of the unit
- The serial number
- When/Where it was purchased
- Your phone number and email address
I am having the same issue
Hi J`olee! We would love to help you out and look into this for you. Please contact us on one of our social media platforms such as Instagram, Twitter or Facebook with the following details:
- Name:
- Phone number:
- Email:
- Model number:
I am on my second Shark robot and it has died as well. They only last a few years. :(
Hi Katy! We're very sorry to hear that you're having difficulties with your Shark. For better assistance, we kindly invite you to email us at cservices@sharkninja.com, and we'll be happy to look into this for you.
The background music is to overwhelming, making it difficult to listen and understand that announcer.
Hello! Thank you for your feedback regarding the music being too loud. We will forward your feedback to the correct team for future videos.
What type of white does it flash when it's pregnant
Ariana Hadley are you ok?
Tornado_Dude20 no
Stop drinking alcohol.
Unwatchable crappy loud music ....why
So what does it mean when it starts displaying a solid green light mid way through a cleaning cycle?
Hello Ike, thank you for reaching out to Shark®. We are happy to assist you with your inquiry. To do so, we would appreciate if you could please provide us with the model number of your unit.
We hope to hear from you soon.
Thank you,
Charles
@@SharkHome Why don't you just answer the question here?
Vvvvv&-‘zm
What does it mean if the battery light is flashing red with a slash though it but it’s on the charging station too?
I have the same problem.
Thanks for reaching out to us! We're sincerely sorry to hear that you are having battery issues with your unit, and we are going to provide you with the best customer support possible. Due to the lack of privacy on this platform, please reach out to our chat team (spr.ly/6054PVzCq, and then click the "Chat with us" button in the bottom right corner), so we can assist you with this situation.
Thanks for reaching out to us! We're sincerely sorry to hear that you are having the same issue with your unit, and we are going to provide you with the best customer support possible. Due to the lack of privacy on this platform, please reach out to our chat team (spr.ly/6054PVzCq, and then click the "Chat with us" button in the bottom right corner), so we can assist you with this situation.
Make sure you don't accidentally have the power switch set to the off position on the vacuum. It causes the same behavior.
What's the green one on the dock/team bin mean?
We are happy to help you with this. The green indicator light on the base is there to indicate that the base has power.
@@SharkHome Why don't you just answer the question here?
I've owned many of these robot, vacuums, Roomba, shark and other brands. They're all garbage
We're sorry to hear that, Eric. If support is needed please send us a private message via Facebook or Twitter, and we'll do our best to help!