You need a good indoor WiFi mesh system, and call your IPS (att, Comcast,etc) and get as many Mbps as you can! Everything has to be new 2021. My Mesh TP link DECO is racing speed city! I’m al 400mbps I want 900 next
everyone is having trouble connecting i did too but i kept resetting the apps and i got closer to my router and it worked not the first time tried 20+ times per camera but at the end it worked you just gotta try a bunch of times you shouldnt have to but i guess thats the way it is just keep trying and they will eventually connect!
Hi ZovieHD - we're happy to read that you managed to set up your Arlo Essential Spotlight camera :) Should you require our assistance in the future, do not hesitate to contact us, we'll be glad to help you further: www.arlo.com/en_gb/support/contact-support Arlo Team
Hi J Duf - Arlo Secure subscriptions offer some additional options including cloud storage and advanced notifications. Our Arlo Essential camera comes with an Arlo free trial that lets you test all the camera's advanced Secure features. Please note that without a plan you can still use the following features: • Live streaming • Push notifications • Two-way audio • Local storage recording (when optionally synced to an Arlo base station or SmartHub: VMB4000, VMB4500, VMB4540, VMB5000) Read our articles to know more about it: * Arlo Secure European Plan Features - kb.arlo.com/000062601/Arlo-Secure-European-Plan-Features * What options will I have when my Arlo trial ends? - kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends In case of further doubts or questions, feel free to contact our support team, our experts will be glad to help you: www.arlo.com/uk/support/contact.aspx Calls are free of charge. Arlo Smart Home
Hi J Duf, Thank you for letting us know about this. We are very sorry to hear that you encountered problems with battery life. The battery life depends on the cameras' usage: the length and the number of video recordings, the camera position, LTE signal strength, etc. Please read the following article about battery life, which may be helpful: * How can I extend my Arlo camera's battery life? kb.arlo.com/291/How-can-I-extend-my-Arlo-camera-s-battery-life Our team would appreciate the opportunity to further work with you in order to address your concerns and ensure the Arlo system meets your expectations. Please get in touch with our customer support as we believe we could help out with your matter. Arlo Team
I’ve been trying for the past 4 days and I can’t connect this camera on any of my iPhones. complete wast of $265. Going to return it to Bunnings tomorrow
Hi Faithful Nombre, we are sorry to hear that. Please note that your iPhone has to be connected to your router's WiFi network to be able to detect and install Arlo Essential Spotlight camera. Any other connection such as LTE has to be deactivated for this process. You can also do the reset of your camera according to the instructions from our KB article and then, try again: How do I factory reset and re-sync my Arlo camera? (kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera). Please, feel free to contact our technical support team so our experts could guide you through the installation process: www.arlo.com/uk/support/contact.aspx Arlo Team
I'm from Brazil and I purchased the kit of 3 Arlo Essential XL 2gen cameras. Unlike what is shown in the video, my app does not show a 2gen option. I saw in the comments that many people also had the same problem, but I was unable to resolve it through the answers given.
Hi @fabiohmprudente, our new Arlo Essential Spotlight 2nd Generation camera may still not be currently supported in Brazil. For compatibility and technical reasons, we always recommend purchasing an Arlo product in the country in which you intend to use it. The Arlo Secure mobile app displays all supported devices that can be installed on your account. Devices that were not launched in the specified region will not be available in the app. We advise you to get in touch with your reseller for further help. Arlo Team
I don't understand...the base connected within seconds to my phone. Then it went blinking orange on the base and the app says there is no internet. Except, I checked our internet...and it's working just fine. Base is connected via ethernet. All reviews seem to say these cameras are garbage. I'm hoping that's not the case and I can get em to work. Will update.
Hi, you can try rebooting your base station and/or your modem router and see if you notice any differences. More useful troubleshooting steps can be found here: kb.arlo.com/996/My-Arlo-SmartHub-or-base-station-is-offline-how-can-I-troubleshoot-it For further assistance, please contact our support team, our experts will be happy to assist you further: www.arlo.com/uk/support/contact.aspx Calls are free of charge. Arlo Smart Home
HELP- I bought 3 arlo pro 4 cameras 3 months ago all working fine so we added two more , well one of the 3 previous purchased battery was dead so we charged it as we alway do , this time it went off line and I had to reinstall and reconnect with wifi and for some reason it was find the camera. we have synce 3 other cameras to see if it was wifi issue , password issue etc its the camera help ......
Hi proroofingnw, Arlo cameras can go offline for a number of reasons, including a weak Wi-Fi signal, interference in the vicinity, or an insufficient upload Internet speed. Arlo Pro 4 cameras require 2 Mbps upload per camera. Please consult the following knowledge base article for further useful information: kb.arlo.com/1133448/My-Arlo-camera-is-offline-how-can-I-troubleshoot-it If you have further questions, feel free to contact our support team: www.arlo.com/en_gb/support/contact-support Arlo Team
The mount does not come screwed together like in all the Arlo videos I keep finding. All the “installation” videos just show someone screwing in an assembled mount to a wall but that’s not how the product is sold - the mount does not come assembled. There’s no written assembly instructions that come with the physical product either. How do you expect people to assemble the mount???
Hi, to learn about how to mount an Arlo Essential Spotlight camera, please visit kb.arlo.com/000062404/How-do-I-mount-my-Arlo-Essential-wire-free-camera If you need further assistance with mounting your Arlo Essential Spotlight camera, please contact our support team, and our experts will be glad to help you with this: www.arlo.com/en_gb/support Arlo Team
I am getting pissed because I work in the technical field and I cannot get these cameras to sync. I have them added to my network but I cannot get them to connect to my app. Neither on my laptop or phone. The cameras will not connect even though they are connected to my private network. I have disabled the 5Ghz range and turned off the DFS so that 2.4Ghz is optimized and they still will not connect to the app. I am open to all suggestions. I do not believe the devices are corrupt, I know it is somehow me, but I am at a loss.
Hi Tweetalig - we are sorry to read that you are experiencing issues with the set-up of your Arlo Essential camera. You will find useful troubleshooting steps in the following KB article: kb.arlo.com/000062406/What-do-I-do-when-Arlo-does-not-discover-my-device-during-setup If the issue still persists, please contact our technical support, and our experts will be glad to help you further: www.arlo.com/en_gb/support/contact-support Calls are free of charge. Arlo Smart Home
Hi Tom - we are sorry to hear about it. Please, do the camera reset and try again. Follow the instructions from our article: How do I factory reset and re-sync my Arlo camera? - kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera If the problem persists after reset or you have some questions, feel free to contact our support team, our experts will be glad to help you: www.arlo.com/uk/support/contact.aspx Calls are free of charge. Arlo Smart Home
Hi - the Arlo Essential Spotlight camera requires an Arlo Secure plan to record to the cloud. It comes with a free 3-month Arlo trial that allows you to test all the included smart features, including cloud recording. When synced to a VMB4000, VMB4500, VMB4540, or VMB5000 Arlo base station/SmartHub (sold separately), you can take advantage of the local storage option free of charge. Please refer to the following KB articles for further useful information: • kb.arlo.com/000062311/What-is-included-in-the-Arlo-Secure-trial • kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available • kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends • kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-using-my-Arlo-Base-Station-or-SmartHub In case of further questions, feel free to contact our support team and our experts will be glad to assist you: www.arlo.com/en_gb/support Arlo Team
Hi @ryangeekiyanage3801, the Arlo Essential Spotlight camera takes around two hours to fully charge using an adapter with the following specs: 5V and anything above .5A. To learn more about how to charge the Arlo Essential Spotlight camera, please visit the following support article: kb.arlo.com/000062402/How-do-I-charge-my-Arlo-Essential-wire-free-camera#:~:text=To%20charge%20your%20camera%20with%20the%20included%20USB,USB%20charging%20cable%20into%20the%20camera.%20See%20More. If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team
Hello, I am trying to set up 3 Arlo Essential Spotlight cameras and they will not connect to my network. I have confirmed that my router is set up for 2.4 GHz and it is working properly. When I go to add a device, it does the chiming sound but it never adds to my network, it just keeps spinning. I have waited for 20 mins and nothing, any ideas? Thank you!
Hi Ricardo, if your Arlo Essential Spotlight cameras are not being found during setup, please refer to this knowledge base article to get some helpful troubleshooting steps related to your issue: kb.arlo.com/000062406/What-do-I-do-when-Arlo-fails-to-discover-my-device If you need our further assistance with this, please contact our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support Arlo Team
Hi, connecting your Arlo Video Doorbell Wireless to a VMB4000, VMB4500, VMB4540, or VMB5000 base station or SmartHub allows you to take advantages of the local storage option on USB device or SD card free of charge. In addition, an Arlo SmartHub helps to protect your footage by adding a secure, personal network to your router. In case of further doubts or questions, feel free to contact our support team, our experts will be glad to help you: www.arlo.com/uk/support/contact.aspx Calls are free of charge. Arlo Smart Home
Good afternoon, I request support, my arlo essential cameras cannot be synchronized, my internet is 2.4 ghz and when scanning the QR code it makes the sound but later the application does not detect the cameras
Hi Jhony - please refer to this knowledge base article for some helpful troubleshooting steps related to your issue: kb.arlo.com/000062924/What-to-do-when-Arlo-is-unable-to-discover-your-device-during-an-install-or-setup-directly-to-a-Wi-Fi-router-Arlo-Secure-4-0 If you need further assistance with this, please get in touch with our technical support, and our experts will be happy to assist you: www.arlo.com/uk/support/contact.aspx Calls are free of charge. Arlo Smart Home
Hi @KevinClark-f5p, the battery life of our Arlo Essential Spotlight camera is up to 6 months with average use. Average use assumes that you are using the Optimized or Best Battery Life Power Management settings and that your cameras record less than three minutes per day. Increasing the length, quality, or quantity of video recordings decreases your battery life. Our solar panels can be used to keep the battery of your camera charged, but not to fully charged if it's flat. The solar panel is a great, low-maintenance solution for outdoor camera installations in hard-to-reach areas. Please be aware that although our solar panels are designed to keep your Arlo camera’s battery fully charged, heavy usage of your camera can drain the camera battery faster than the solar panel can recharge it. The solar panel model designed for the Arlo Essential Spotlight camera model is the VMA3600. For more useful information, please visit: • kb.arlo.com/1310992/How-do-I-set-up-the-Arlo-Solar-Panel-to-power-my-Arlo-Pro-or-Arlo-Go-camera • kb.arlo.com/1319889/Which-Arlo-cameras-work-with-the-Arlo-Solar-Panel If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team
Hi Mai, Please check if your smartphone is connected via Wi-Fi to the same network you're trying to connect your Arlo Essential camera, and that it's not connected to the Internet via mobile data. Also, please make sure that the Wi-Fi network you're trying to connect your Arlo camera to is a 2.4 GHz one, as the Essential camera cannot connect to a 5 GHz band. Further useful troubleshooting steps can be found here: kb.arlo.com/000062406/What-to-do-when-Arlo-is-unable-to-discover-your-device-during-an-install-or-setup-directly-to-a-WiFi-router If you need our further assistance, please contact our support team: www.arlo.com/en_gb/support/contact-support Arlo Team
If you wanna waste your money I would recommend to buy these. Connecting problem, battery don't last long, etc..who ever wants free cameras let me know I can give mines away for free. Just pay for the shipping, thanks!
Hi, we're sorry to read about that. Both your connection and battery drain problems may be caused by a weak Wi-Fi signal of your Arlo cameras, in turn caused by excessive distance from the router/SmartHub, or Wi-Fi interference in the area. Please have a look at the following support articles for more useful information: • kb.arlo.com/1133448/My-Arlo-camera-is-offline-how-can-I-troubleshoot-it • kb.arlo.com/291/How-can-I-extend-my-Arlo-camera-s-battery-life We'd like the opportunity to have a closer look at the issues you've been experiencing so that we can help you resolve them. Please get in touch with our support team, and our experts will be more than glad to assist you further: www.arlo.com/en_gb/support Arlo Team
Hi Francisco, if your Arlo Essential Spotlight camera is not being found during setup, please refer to this KB article for some helpful troubleshooting steps: kb.arlo.com/000062406/What-do-I-do-when-Arlo-fails-to-discover-my-device If you need our further assistance with this, please contact our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support Arlo Team
Hi, the Arlo Essential Spotlight camera is compatible with the following SmartHub and base station models: VMB4000, VMB4500, VMB4540, and VMB5000. Please note that the camera can also be directly connected to a 2.4 GHz Wi-Fi network. For further useful information, please visit kb.arlo.com/000062416/Arlo-Essential-Wire-Free-Camera-Series-FAQ If you need further assistance or have any more questions about our products, please get in touch with our support team, our experts will be glad to help you: www.arlo.com/en_gb/support Arlo Team
Hi Tannertamej - the Arlo Essential Spotlight camera requires a stable Internet connection to function properly. If the camera loses connection to Wi-Fi, features like live-streaming and notifications on your phone when the camera detects motion will not be available; the camera will also not be able to record to the Arlo cloud. If the camera will be synced to a VMB4000, VMB4500, VMB4540, or VMB5000 Arlo base station/SmartHub (sold separately) and the local storage option will have been set, in the event of an Internet disconnection the camera will continue to record on the local storage device. Please refer to the following knowledge base articles for more useful information: • How do I set up local storage backups using my Arlo Base Station or SmartHub? - kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-using-my-Arlo-Base-Station-or-SmartHub • How do I record 4K videos to a local storage device? - kb.arlo.com/000062124/How-do-I-record-4K-videos-to-a-local-storage-device In case of further questions, feel free to contact our support team: www.arlo.com/en_gb/support Arlo Team
Hi, rich notifications allow you to receive a notification only for the selection that you have chosen (people, animals, vehicles, and/or packages). However, the camera will still record regardless of what the camera detected. In the Library, you can use the filter to find and view recordings based on criteria that you select. Further information is available in these KB articles: • kb.arlo.com/000056585/What-are-Arlo-s-advanced-motion-alerts-and-how-do-I-set-them-up • kb.arlo.com/45/How-do-I-use-the-Arlo-library-filter If you want to reduce unwanted motion detection, you can try reducing the camera's motion sensitivity: kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera If you need our further assistance, feel free to contact our support team: www.arlo.com/uk/support/contact.aspx Calls are free of charge. Arlo Smart Home
Hi, our cameras need to be set up individually, regardless if they're being directly connected to a Wi-Fi network, or to an Arlo SmartHub. You can choose to set up all three cameras or just one or two of them. You can learn more about how to set up your Arlo Essential Spotlight cameras here: kb.arlo.com/000062755/How-to-set-up-Arlo-Cameras If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team
Hi Timothy, our new cameras - including the Arlo Essential Spotlight - require an Arlo Secure subscription to record to the cloud. In addition to up to 60-day cloud recording, an Arlo Secure subscription gives you access to a variety of advanced smart features based on our patented AI technology. You can learn more about them here: kb.arlo.com/000056583/What-is-Arlo-Secure-and-how-can-I-benefit-from-it?fbclid=IwAR2eaV2P4bN0iz7-2monZb-PNgUkyaHE6HrA4Rm-SLv3KxVCooyJCiLRlxI The Arlo Essential Spotlight camera comes with a free 3-month Arlo trial, which lets you test all the above-mentioned features. If you decide not to purchase an Arlo Secure plan after the trial expires, you will still be able to enjoy the features described here: kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends?fbclid=IwAR2zoPvbP3E25mCh4u5QWk6ShfSbpl4Hole0NRcDKwX5aw36gJxVmaSHpUM In case of any further questions about our cameras, don't hesitate to contact our support team: www.arlo.com/en_gb/support Arlo Team
Hi, please follow the instructions described here for detailed information on how to mount your Arlo Essential camera: kb.arlo.com/000062404/How-do-I-mount-my-Arlo-Essential-wire-free-camera Make sure to twist both the thumb screw and the grip sufficiently clockwise to correctly tighten the camera. If you need further assistance with this, please get in touch with our support team and our experts will be happy to assist you further: www.arlo.com/en_gb/support Arlo Team
@@ArloSmartHomeUK I did exactly as instructed but the Arlo pro 4 XL seems too heavy and it keeps moving out of place. Is this a design flaw or a defected mount? It did it for all three that came in.
Hi Ben - please note that operating temperature of our Arlo Video Doorbell Wire-Free is in a range of -20 to 45 degrees Celsius. In case of further doubts or questions, feel free to contact our support team, our experts will be glad to help you: www.arlo.com/uk/support/contact.aspx Calls are free of charge. Arlo Smart Home
Hi Danny - please take a look at this knowledge base article for helpful troubleshooting steps related to your problem: kb.arlo.com/000062661/Why-are-there-no-recordings-in-the-Arlo-Library If you need further assistance, please contact our support team, our experts will be glad to assist you: www.arlo.com/uk/support/contact.aspx Calls are free of charge. Arlo Smart Home
Hi @user-ru1cq9ij8c, the battery charging status of your Arlo camera can be viewed in the Arlo Secure app by launching the app and tapping "Devices". The battery level displays on the bottom of the device card. Battery level is also displayed on the Device Settings screen. For more info about the battery level icons: kb.arlo.com/1179176/How-do-I-interpret-my-Arlo-camera-s-battery-level-icons-and-notifications If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team
Hi, thank you for reaching out :) Could you please provide further information about the issues you're experiencing with your Arlo product? We'd be more than happy to help you further! Arlo Team
Hi @chubeviewer, No, our products cannot be integrated with digital video recorders and cannot be used with third-party apps; all of our products can only be set up and used through either our Arlo Secure app (for Android and iOS) or our web portal (my.arlo.com). However, when synced to an Arlo base station or SmartHub, our cameras - including the Arlo Essential Spotlight model - can record to a local storage device free of charge. With a VMB4000, VMB4500, or VMB4540 base station/SmartHub: local storage available on a USB device. With a VMB5000 SmartHub: local storage available on a microSD card. To learn more about the local storage option, please visit the following support articles: • kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-on-a-USB-device-using-my-Arlo-base-station • kb.arlo.com/000062124 Our devices are also compatible with Amazon Alexa, Apple Home, Google Home, If This Then That (IFTTT), and Samsung SmartThings. By using your Arlo device with these systems, you can customize your home security experience. For more useful information: kb.arlo.com/000062278/What-smart-home-and-voice-assistant-systems-can-I-use-with-my-Arlo-devices If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team
Hi, to charge the Arlo Essential Spotlight camera via the included micro-USB cable, it is not necessary to turn it off. You must just dismount your camera and bring it indoors to charge it with the included charging cable. After the charging is complete, and the cable unplugged, the camera should go back online on its own. For more information: kb.arlo.com/000062402/How-do-I-charge-my-Arlo-Essential-wire-free-camera If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team
Hi, sorry to read about that. If your Arlo Essential Spotlight camera is not being found during a setup directly to a Wi-Fi router, please have a look at the troubleshooting steps described in this support article: kb.arlo.com/000062406/What-do-I-do-when-Arlo-fails-to-discover-my-device If you need further assistance with this, please get in touch with our support team, and our experts will be more than happy to assist you in solving it: www.arlo.com/en_gb/support Arlo Team
Hi RebelBoy Gamer01 - if you're trying to connect your Arlo Essential Spotlight camera to your Wi-Fi network, but the camera is not being found during the set-up, please refer to this knowledge base article for useful troubleshooting steps: What to do when Arlo is unable to discover your device during an install or setup directly to a Wi-Fi router - kb.arlo.com/000062406/What-to-do-when-Arlo-is-unable-to-discover-your-device-during-an-install-or-setup-directly-to-a-WiFi-router If you need further assistance, please contact our support team and our experts will be glad to assist you: www.arlo.com/en_gb/support Arlo Team
Hi! We recommend that you place your Arlo Essential Spotlight camera a maximum of 90 meters from its router or SmartHub/base station. This maximum line-of-sight range is reduced by each wall, ceiling, or other major obstruction between the camera and the router or SmartHub/base station. Brick is one of the materials that can reduce signal strength the most. For further useful information, please take a look at this KB article: kb.arlo.com/35/How-far-can-I-place-my-Arlo-wire-free-cameras-from-the-base-station If you have further questions or need our assistance, please get in touch with our support team and our experts will be glad to help you: www.arlo.com/en_gb/support Arlo Team
Hi @Action886, if you're encountering issues with your Arlo Essential Spotlight camera, please get in touch with our support team, and our experts will be more than glad to assist you further. You will find all the available contact options on our website: www.arlo.com/en_gb/support Arlo Team
Hi Kim, to change your Arlo account's password, please follow the steps described here: kb.arlo.com/4377/How-do-I-change-my-Arlo-password If you need further assistance with this, please get in touch with our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support Arlo Team
Hi Shane - thank you for reaching out. We're sorry to read that you've been experiencing connectivity issues with your Arlo product. In this knowledge base article, you will find useful tips in case your Arlo device keeps going offline: www.arlo.com/en_gb/support/faq/1133448/My-Arlo-wire-free-camera-is-offline-how-can-I-troubleshoot-it If the issue persists, please contact our support team, our experts will be glad to assist you further: www.arlo.com/uk/support/contact.aspx Calls are free of charge. Arlo Smart Home
hoping this helps some ppl not waste 500 like i did. DO NOT BUY ARLO, CUSTOMER SERVICE IS PRACTICALLY NON-EXISTENT. i bought a 3 pack of the pro 4's so i can only speak for that product line, awesome camera WHEN IT WORKS. i have amazing wifi connection and not matter what they are constantly disconnecting, and getting them to be rediscovered by your wifi is NEXT TO IMPOSSIBLE. THIS IS A FLAWED PRODUCT AND NO CUSTOMER SERVICE.
Hi Jake - we're sorry to read about that. We'd like the opportunity to take another look at your issue and help you solve it. Please contact our support team again, and we'll be glad to assist you: www.arlo.com/en_gb/support Arlo Team
Hi @juanjimenez2621, In our Arlo Secure app, please tap on Add New Device > Essential > choose Essential Spotlight Wireless Security Camera. If you're instead using our new experience with our Arlo Secure app 4.0, then tap on the + symbol and pick Add a Device > Cameras > Essential Series. If you need further assistance with this, please feel free to reach out to our support team, our expert will be happy to help: www.arlo.com/en_gb/support Arlo Team
Hi Michael, we are sorry to hear you are experiencing issues. We have found these articles which may help you. For iOS devices check out: kb.arlo.com/1099161/Why-am-I-not-receiving-Arlo-notifications-on-my-iOS-device OR for Android devices check out: kb.arlo.com/000062235/Why-am-I-not-receiving-Arlo-notifications-on-my-Android-device. If you are still experiencing issues, we would recommend getting in touch with our support team, you can contact them here: www.arlo.com/en_gb/support/contact-support. Hope this helps! Many thanks - Team Arlo Home
Hi Jackson - please remember that the Arlo Video Doorbell Wire-Free comes with a flat and angled mounting plate that will be screwed to the wall. Additionally, our doorbell has a built-in siren that can be activated to discourage tampering attempts or deter potential intruders. With an Arlo Smart plan you can activate the siren from the push notification sent on motion detection. We also encourage you to read more about our Arlo Theft Replacement program: What do I need to know about the Arlo Theft Replacement program? - kb.arlo.com/000056563/What-do-I-need-to-know-about-the-Arlo-Theft-Replacement-program In case of further doubts or questions, feel free to contact our support team, our experts will be glad to help you: www.arlo.com/uk/support/contact.aspx Calls are free of charge. Arlo Smart Home
Hi Jesse - if you want to subscribe our Arlo Secure service plan and use all the advanced options, you can choose between the plan for single camera that costs 2.79 GBP (2.99 USD) or multi-camera that costs 8.99 GBP (9.99 USD). We encourage you to read more about our subscriptions and the options that are available without any service plan: * What are the available Arlo subscription plans and how much cloud recording is available? - kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available * What options will I have when my Arlo trial ends? - kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends In case of further doubts or questions, feel free to contact our support team, our experts will be glad to help you: www.arlo.com/uk/support/contact.aspx Calls are free of charge. Arlo Smart Home
Hi Michael, you can find out more about our free plan here: kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-Smart-3-month-trial-plan-ends. Many thanks - Team Arlo Home
Hi, if you desire a refund of your Arlo product, please contact the reseller from whom you purchased it. However, if you still have your Arlo product and you're experiencing any kind of issues with it, we'd like the chance to help you solve them. Please contact our technical support and our experts will be glad to assist you further: www.arlo.com/uk/support/contact.aspx Calls are free of charge. Arlo Smart Home
Hi Fullshura, we're sorry to read about that. If you haven't already done so, please take a look at this KB article for helpful troubleshooting steps related to your issue: kb.arlo.com/000062406/What-do-I-do-when-Arlo-fails-to-discover-my-device If you need our further assistance, please get in touch with our support team and our experts will be glad to help you: www.arlo.com/en_gb/support Arlo Team
Avoid this brand like the plague. Absolutely zero customer support and they deliberately waste your time. The worst purchase of my life. $250+ down the drain for a terrible security system. The app is trash.
Hi Adrian, we're sorry to read about your experience with our support team. We'd like another opportunity to help you solve the issues you're experiencing with our Arlo Secure app. Please reach out to our technical support again and our experts will be glad to assist you further: www.arlo.com/en-us/support/contact Arlo Europe Support
Hi, if you're experiencing any kind of issues with your Arlo product, please get in touch with our support team, and our experts will be more than happy to assist you further: www.arlo.com/en_gb/support Arlo Team
These are crap! Don’t buy these people! The batteries die all the time, the rain sets off the recording and the device doesn’t always find the cameras, they can be manipulated but criminals easily by confusing the signal from the cameras to the device. CRAP
Hi Barren - we are sorry to read you have been experiencing issue with your Arlo Essential Spotlight camera. The battery life varies with device setting, use, activity captures, and environmental factors. Please take a look at the following article from our knowledge base: kb.arlo.com/291/How-can-I-extend-my-Arlo-camera-s-battery-life If rain keeps triggering your Arlo camera, you can try lowering the motion sensitivity: kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera If your Arlo camera keeps going offline, this may stem from an excessive distance between the camera and the router or SmartHub, interference in the area, or an insufficient upload Internet speed. More useful information available here: kb.arlo.com/1133448/My-Arlo-camera-is-offline-how-can-I-troubleshoot-it We would like the chance to help you solve these issues. Please contact our support team and our experts will be glad to assist you further: www.arlo.com/uk/support/contact.aspx Calls are free of charge. Arlo Smart Home
Hi George, sorry to hear about that. We are constantly striving to improve our products and your opinion is important to us. We would be grateful if you would tell us more about your issue. Please contact our support team at: www.arlo.com/en_gb/support/contact-support Arlo Team
Yup. Hate them. I have about 5 “tickets” out on my garbage. Wife gave up on them and she works in I.T. Big company makes big airplanes. Now it’s my turn to call. I know how to say bad words in Indian. Ahah
Hi, we are sorry to read that your experience with our cameras was not satisfactory. We would like the chance to help you with any kind of problems you are experiencing. If you have not already done so, please contact our technical support and our experts will be glad to assist you further: www.arlo.com/uk/support/contact.aspx Calls are free of charge. Arlo Smart Home
I'm thinking of taking mine back to the store today. I've trying everything to get my 2 extra cameras working. 2 are fine an 2 are dead .
I have the same problem with one.
You need a good indoor WiFi mesh system, and call your IPS (att, Comcast,etc) and get as many Mbps as you can! Everything has to be new 2021. My Mesh TP link DECO is racing speed city! I’m al 400mbps I want 900 next
everyone is having trouble connecting i did too but i kept resetting the apps and i got closer to my router and it worked not the first time tried 20+ times per camera but at the end it worked you just gotta try a bunch of times you shouldnt have to but i guess thats the way it is just keep trying and they will eventually connect!
Hi ZovieHD - we're happy to read that you managed to set up your Arlo Essential Spotlight camera :)
Should you require our assistance in the future, do not hesitate to contact us, we'll be glad to help you further: www.arlo.com/en_gb/support/contact-support
Arlo Team
video showed easy to install but my is not working so have to return, I have been trying hundred times
Same here.
it doesnt work if your not on a 2.5 hz and if your not using your phone well for me
I had one of these cameras 5 years ago and it was really good, will be interesting to see how they’ve developed
How much you pay for everymonth?
@@beautifullifewithfamilyand3017 Back in the day it was free
@@ps.suicide4777 how do you watch it away from home
$350 for 2 cameras and I have to pay for a subscription! Seriously, a subscription should come free.
Hi J Duf - Arlo Secure subscriptions offer some additional options including cloud storage and advanced notifications. Our Arlo Essential camera comes with an Arlo free trial that lets you test all the camera's advanced Secure features. Please note that without a plan you can still use the following features:
• Live streaming
• Push notifications
• Two-way audio
• Local storage recording (when optionally synced to an Arlo base station or SmartHub: VMB4000, VMB4500, VMB4540, VMB5000)
Read our articles to know more about it:
* Arlo Secure European Plan Features - kb.arlo.com/000062601/Arlo-Secure-European-Plan-Features
* What options will I have when my Arlo trial ends? - kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends
In case of further doubts or questions, feel free to contact our support team, our experts will be glad to help you: www.arlo.com/uk/support/contact.aspx Calls are free of charge.
Arlo Smart Home
It’s like buying a car and expecting free gas. Or better yet, like buying a $1,000 phone and expecting free service lol
Battery won't last 6 months.
On minimum operating systems I can get 4-6 weeks.
Hi J Duf,
Thank you for letting us know about this. We are very sorry to hear that you encountered problems with battery life.
The battery life depends on the cameras' usage: the length and the number of video recordings, the camera position, LTE signal strength, etc.
Please read the following article about battery life, which may be helpful:
* How can I extend my Arlo camera's battery life? kb.arlo.com/291/How-can-I-extend-my-Arlo-camera-s-battery-life
Our team would appreciate the opportunity to further work with you in order to address your concerns and ensure the Arlo system meets your expectations.
Please get in touch with our customer support as we believe we could help out with your matter.
Arlo Team
JUNK
I’ve been trying for the past 4 days and I can’t connect this camera on any of my iPhones. complete wast of $265. Going to return it to Bunnings tomorrow
Hi Faithful Nombre, we are sorry to hear that. Please note that your iPhone has to be connected to your router's WiFi network to be able to detect and install Arlo Essential Spotlight camera. Any other connection such as LTE has to be deactivated for this process. You can also do the reset of your camera according to the instructions from our KB article and then, try again: How do I factory reset and re-sync my Arlo camera? (kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera).
Please, feel free to contact our technical support team so our experts could guide you through the installation process: www.arlo.com/uk/support/contact.aspx
Arlo Team
I just paid $320 for at least cameras and they won't even connect to my Wi-Fi. Do not buy these cameras I will be returning mine to Best buy tomorrow.
Literally trying to connect mine now and having the same issue.
Won’t find the device through Bluetooth might return these cameras
I just bought one and I cannot connect the Arlo camera to my iPhone so yes I have to return tomorrow
Have to be 2.4ghz wifi. Go into your router settings
@@TheSmoov82 how can I do that please help ?
I'm from Brazil and I purchased the kit of 3 Arlo Essential XL 2gen cameras. Unlike what is shown in the video, my app does not show a 2gen option. I saw in the comments that many people also had the same problem, but I was unable to resolve it through the answers given.
Hi @fabiohmprudente, our new Arlo Essential Spotlight 2nd Generation camera may still not be currently supported in Brazil. For compatibility and technical reasons, we always recommend purchasing an Arlo product in the country in which you intend to use it.
The Arlo Secure mobile app displays all supported devices that can be installed on your account. Devices that were not launched in the specified region will not be available in the app.
We advise you to get in touch with your reseller for further help.
Arlo Team
I don't understand...the base connected within seconds to my phone.
Then it went blinking orange on the base and the app says there is no internet. Except, I checked our internet...and it's working just fine.
Base is connected via ethernet.
All reviews seem to say these cameras are garbage.
I'm hoping that's not the case and I can get em to work.
Will update.
Hi, you can try rebooting your base station and/or your modem router and see if you notice any differences. More useful troubleshooting steps can be found here: kb.arlo.com/996/My-Arlo-SmartHub-or-base-station-is-offline-how-can-I-troubleshoot-it
For further assistance, please contact our support team, our experts will be happy to assist you further: www.arlo.com/uk/support/contact.aspx Calls are free of charge.
Arlo Smart Home
HELP- I bought 3 arlo pro 4 cameras 3 months ago all working fine so we added two more , well one of the 3 previous purchased battery was dead so we charged it as we alway do , this time it went off line and I had to reinstall and reconnect with wifi and for some reason it was find the camera.
we have synce 3 other cameras to see if it was wifi issue , password issue etc its the camera help ......
Hi proroofingnw,
Arlo cameras can go offline for a number of reasons, including a weak Wi-Fi signal, interference in the vicinity, or an insufficient upload Internet speed. Arlo Pro 4 cameras require 2 Mbps upload per camera.
Please consult the following knowledge base article for further useful information: kb.arlo.com/1133448/My-Arlo-camera-is-offline-how-can-I-troubleshoot-it
If you have further questions, feel free to contact our support team: www.arlo.com/en_gb/support/contact-support
Arlo Team
The mount does not come screwed together like in all the Arlo videos I keep finding. All the “installation” videos just show someone screwing in an assembled mount to a wall but that’s not how the product is sold - the mount does not come assembled. There’s no written assembly instructions that come with the physical product either. How do you expect people to assemble the mount???
Hi, to learn about how to mount an Arlo Essential Spotlight camera, please visit kb.arlo.com/000062404/How-do-I-mount-my-Arlo-Essential-wire-free-camera
If you need further assistance with mounting your Arlo Essential Spotlight camera, please contact our support team, and our experts will be glad to help you with this: www.arlo.com/en_gb/support
Arlo Team
I am getting pissed because I work in the technical field and I cannot get these cameras to sync. I have them added to my network but I cannot get them to connect to my app. Neither on my laptop or phone. The cameras will not connect even though they are connected to my private network. I have disabled the 5Ghz range and turned off the DFS so that 2.4Ghz is optimized and they still will not connect to the app. I am open to all suggestions. I do not believe the devices are corrupt, I know it is somehow me, but I am at a loss.
Hi Tweetalig - we are sorry to read that you are experiencing issues with the set-up of your Arlo Essential camera. You will find useful troubleshooting steps in the following KB article: kb.arlo.com/000062406/What-do-I-do-when-Arlo-does-not-discover-my-device-during-setup
If the issue still persists, please contact our technical support, and our experts will be glad to help you further: www.arlo.com/en_gb/support/contact-support
Calls are free of charge.
Arlo Smart Home
@@ArloSmartHomeUK I already returned them. Thank you.
When i scan the code the blue light turns off and red light starts blinking
Hi Tom - we are sorry to hear about it. Please, do the camera reset and try again. Follow the instructions from our article: How do I factory reset and re-sync my Arlo camera? - kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera
If the problem persists after reset or you have some questions, feel free to contact our support team, our experts will be glad to help you: www.arlo.com/uk/support/contact.aspx Calls are free of charge.
Arlo Smart Home
So if you want to record the camera, you have to pay everymonth?
Hi - the Arlo Essential Spotlight camera requires an Arlo Secure plan to record to the cloud. It comes with a free 3-month Arlo trial that allows you to test all the included smart features, including cloud recording.
When synced to a VMB4000, VMB4500, VMB4540, or VMB5000 Arlo base station/SmartHub (sold separately), you can take advantage of the local storage option free of charge.
Please refer to the following KB articles for further useful information:
• kb.arlo.com/000062311/What-is-included-in-the-Arlo-Secure-trial
• kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available
• kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends
• kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-using-my-Arlo-Base-Station-or-SmartHub
In case of further questions, feel free to contact our support team and our experts will be glad to assist you: www.arlo.com/en_gb/support
Arlo Team
@@ArloSmartHomeUK can you hook the cameras up to a Happauge recorder or a Hiksvision recorder?
How many hours do I need to charge before the first installation? Nothing is mentioned in the user manual.
Hi @ryangeekiyanage3801, the Arlo Essential Spotlight camera takes around two hours to fully charge using an adapter with the following specs: 5V and anything above .5A.
To learn more about how to charge the Arlo Essential Spotlight camera, please visit the following support article: kb.arlo.com/000062402/How-do-I-charge-my-Arlo-Essential-wire-free-camera#:~:text=To%20charge%20your%20camera%20with%20the%20included%20USB,USB%20charging%20cable%20into%20the%20camera.%20See%20More.
If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support
Arlo Team
Hello, I am trying to set up 3 Arlo Essential Spotlight cameras and they will not connect to my network. I have confirmed that my router is set up for 2.4 GHz and it is working properly. When I go to add a device, it does the chiming sound but it never adds to my network, it just keeps spinning. I have waited for 20 mins and nothing, any ideas? Thank you!
Hi Ricardo, if your Arlo Essential Spotlight cameras are not being found during setup, please refer to this knowledge base article to get some helpful troubleshooting steps related to your issue: kb.arlo.com/000062406/What-do-I-do-when-Arlo-fails-to-discover-my-device
If you need our further assistance with this, please contact our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support
Arlo Team
Main Question ? Is it better to use a base station like VBM 4000 or go separate? I have a 400 Mbps WiFi mesh
Hi, connecting your Arlo Video Doorbell Wireless to a VMB4000, VMB4500, VMB4540, or VMB5000 base station or SmartHub allows you to take advantages of the local storage option on USB device or SD card free of charge. In addition, an Arlo SmartHub helps to protect your footage by adding a secure, personal network to your router.
In case of further doubts or questions, feel free to contact our support team, our experts will be glad to help you: www.arlo.com/uk/support/contact.aspx Calls are free of charge.
Arlo Smart Home
Stupid shjt shut off once it chimes wtf happening? Taking long to find the camaras to connect?
Good afternoon, I request support, my arlo essential cameras cannot be synchronized, my internet is 2.4 ghz and when scanning the QR code it makes the sound but later the application does not detect the cameras
Hi Jhony - please refer to this knowledge base article for some helpful troubleshooting steps related to your issue: kb.arlo.com/000062924/What-to-do-when-Arlo-is-unable-to-discover-your-device-during-an-install-or-setup-directly-to-a-Wi-Fi-router-Arlo-Secure-4-0
If you need further assistance with this, please get in touch with our technical support, and our experts will be happy to assist you: www.arlo.com/uk/support/contact.aspx Calls are free of charge.
Arlo Smart Home
Somebody says ima need a solar panel, or the camera would die constantly is this true?
Hi @KevinClark-f5p, the battery life of our Arlo Essential Spotlight camera is up to 6 months with average use. Average use assumes that you are using the Optimized or Best Battery Life Power Management settings and that your cameras record less than three minutes per day. Increasing the length, quality, or quantity of video recordings decreases your battery life.
Our solar panels can be used to keep the battery of your camera charged, but not to fully charged if it's flat. The solar panel is a great, low-maintenance solution for outdoor camera installations in hard-to-reach areas. Please be aware that although our solar panels are designed to keep your Arlo camera’s battery fully charged, heavy usage of your camera can drain the camera battery faster than the solar panel can recharge it.
The solar panel model designed for the Arlo Essential Spotlight camera model is the VMA3600.
For more useful information, please visit:
• kb.arlo.com/1310992/How-do-I-set-up-the-Arlo-Solar-Panel-to-power-my-Arlo-Pro-or-Arlo-Go-camera
• kb.arlo.com/1319889/Which-Arlo-cameras-work-with-the-Arlo-Solar-Panel
If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support
Arlo Team
I just bought it and I cannot get Arlo camera to
connect to my iPhone
Hi Mai,
Please check if your smartphone is connected via Wi-Fi to the same network you're trying to connect your Arlo Essential camera, and that it's not connected to the Internet via mobile data. Also, please make sure that the Wi-Fi network you're trying to connect your Arlo camera to is a 2.4 GHz one, as the Essential camera cannot connect to a 5 GHz band.
Further useful troubleshooting steps can be found here: kb.arlo.com/000062406/What-to-do-when-Arlo-is-unable-to-discover-your-device-during-an-install-or-setup-directly-to-a-WiFi-router
If you need our further assistance, please contact our support team: www.arlo.com/en_gb/support/contact-support
Arlo Team
If you wanna waste your money I would recommend to buy these. Connecting problem, battery don't last long, etc..who ever wants free cameras let me know I can give mines away for free. Just pay for the shipping, thanks!
Hi, we're sorry to read about that. Both your connection and battery drain problems may be caused by a weak Wi-Fi signal of your Arlo cameras, in turn caused by excessive distance from the router/SmartHub, or Wi-Fi interference in the area.
Please have a look at the following support articles for more useful information:
• kb.arlo.com/1133448/My-Arlo-camera-is-offline-how-can-I-troubleshoot-it
• kb.arlo.com/291/How-can-I-extend-my-Arlo-camera-s-battery-life
We'd like the opportunity to have a closer look at the issues you've been experiencing so that we can help you resolve them. Please get in touch with our support team, and our experts will be more than glad to assist you further: www.arlo.com/en_gb/support
Arlo Team
I am connected to 2.4htz and camera still won’t find my device
Hi Francisco, if your Arlo Essential Spotlight camera is not being found during setup, please refer to this KB article for some helpful troubleshooting steps: kb.arlo.com/000062406/What-do-I-do-when-Arlo-fails-to-discover-my-device
If you need our further assistance with this, please contact our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support
Arlo Team
I have arlo hub (arlo pro1), can I connect arlo essential camera to that hub? Thank you.
Hi, the Arlo Essential Spotlight camera is compatible with the following SmartHub and base station models: VMB4000, VMB4500, VMB4540, and VMB5000.
Please note that the camera can also be directly connected to a 2.4 GHz Wi-Fi network.
For further useful information, please visit kb.arlo.com/000062416/Arlo-Essential-Wire-Free-Camera-Series-FAQ
If you need further assistance or have any more questions about our products, please get in touch with our support team, our experts will be glad to help you: www.arlo.com/en_gb/support
Arlo Team
I have a question, if the Wifi disconnects, will the Arlo Essential Camera stop working?
Hi Tannertamej - the Arlo Essential Spotlight camera requires a stable Internet connection to function properly. If the camera loses connection to Wi-Fi, features like live-streaming and notifications on your phone when the camera detects motion will not be available; the camera will also not be able to record to the Arlo cloud.
If the camera will be synced to a VMB4000, VMB4500, VMB4540, or VMB5000 Arlo base station/SmartHub (sold separately) and the local storage option will have been set, in the event of an Internet disconnection the camera will continue to record on the local storage device.
Please refer to the following knowledge base articles for more useful information:
• How do I set up local storage backups using my Arlo Base Station or SmartHub? - kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-using-my-Arlo-Base-Station-or-SmartHub
• How do I record 4K videos to a local storage device? - kb.arlo.com/000062124/How-do-I-record-4K-videos-to-a-local-storage-device
In case of further questions, feel free to contact our support team: www.arlo.com/en_gb/support
Arlo Team
I don’t want it to record animals to save battery how do I do this?
Hi, rich notifications allow you to receive a notification only for the selection that you have chosen (people, animals, vehicles, and/or packages). However, the camera will still record regardless of what the camera detected. In the Library, you can use the filter to find and view recordings based on criteria that you select. Further information is available in these KB articles:
• kb.arlo.com/000056585/What-are-Arlo-s-advanced-motion-alerts-and-how-do-I-set-them-up
• kb.arlo.com/45/How-do-I-use-the-Arlo-library-filter
If you want to reduce unwanted motion detection, you can try reducing the camera's motion sensitivity: kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera
If you need our further assistance, feel free to contact our support team: www.arlo.com/uk/support/contact.aspx Calls are free of charge.
Arlo Smart Home
I bought a set of 3arlo cameras,do i have to set individually or just one
Hi, our cameras need to be set up individually, regardless if they're being directly connected to a Wi-Fi network, or to an Arlo SmartHub.
You can choose to set up all three cameras or just one or two of them.
You can learn more about how to set up your Arlo Essential Spotlight cameras here: kb.arlo.com/000062755/How-to-set-up-Arlo-Cameras
If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support
Arlo Team
So you have to pay for service for it to work
Hi Timothy, our new cameras - including the Arlo Essential Spotlight - require an Arlo Secure subscription to record to the cloud. In addition to up to 60-day cloud recording, an Arlo Secure subscription gives you access to a variety of advanced smart features based on our patented AI technology. You can learn more about them here: kb.arlo.com/000056583/What-is-Arlo-Secure-and-how-can-I-benefit-from-it?fbclid=IwAR2eaV2P4bN0iz7-2monZb-PNgUkyaHE6HrA4Rm-SLv3KxVCooyJCiLRlxI
The Arlo Essential Spotlight camera comes with a free 3-month Arlo trial, which lets you test all the above-mentioned features. If you decide not to purchase an Arlo Secure plan after the trial expires, you will still be able to enjoy the features described here: kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends?fbclid=IwAR2zoPvbP3E25mCh4u5QWk6ShfSbpl4Hole0NRcDKwX5aw36gJxVmaSHpUM
In case of any further questions about our cameras, don't hesitate to contact our support team: www.arlo.com/en_gb/support
Arlo Team
The camera always moves down when angling down with the mount. Any suggestions how to fix this issue?
Hi, please follow the instructions described here for detailed information on how to mount your Arlo Essential camera: kb.arlo.com/000062404/How-do-I-mount-my-Arlo-Essential-wire-free-camera
Make sure to twist both the thumb screw and the grip sufficiently clockwise to correctly tighten the camera.
If you need further assistance with this, please get in touch with our support team and our experts will be happy to assist you further: www.arlo.com/en_gb/support
Arlo Team
@@ArloSmartHomeUK I did exactly as instructed but the Arlo pro 4 XL seems too heavy and it keeps moving out of place. Is this a design flaw or a defected mount? It did it for all three that came in.
Winter months won’t work well for me in Canada :(
Hi Ben - please note that operating temperature of our Arlo Video Doorbell Wire-Free is in a range of -20 to 45 degrees Celsius.
In case of further doubts or questions, feel free to contact our support team, our experts will be glad to help you: www.arlo.com/uk/support/contact.aspx Calls are free of charge.
Arlo Smart Home
Hi, my garden camera is not recording for some reason. Anyone know how to set this up? Thanks
Hi Danny - please take a look at this knowledge base article for helpful troubleshooting steps related to your problem: kb.arlo.com/000062661/Why-are-there-no-recordings-in-the-Arlo-Library
If you need further assistance, please contact our support team, our experts will be glad to assist you: www.arlo.com/uk/support/contact.aspx Calls are free of charge.
Arlo Smart Home
How do you know if the camera is charged ?
Hi @user-ru1cq9ij8c, the battery charging status of your Arlo camera can be viewed in the Arlo Secure app by launching the app and tapping "Devices". The battery level displays on the bottom of the device card. Battery level is also displayed on the Device Settings screen.
For more info about the battery level icons: kb.arlo.com/1179176/How-do-I-interpret-my-Arlo-camera-s-battery-level-icons-and-notifications
If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support
Arlo Team
Y do 2 red dots turn on when cameras are disabled? How can i turn them off
Wont except my email address..What do i do to resolve this problem?
Hi, thank you for reaching out :)
Could you please provide further information about the issues you're experiencing with your Arlo product? We'd be more than happy to help you further!
Arlo Team
Any way to aet this up as an ipcamera with my dvr app?
Hi @chubeviewer,
No, our products cannot be integrated with digital video recorders and cannot be used with third-party apps; all of our products can only be set up and used through either our Arlo Secure app (for Android and iOS) or our web portal (my.arlo.com).
However, when synced to an Arlo base station or SmartHub, our cameras - including the Arlo Essential Spotlight model - can record to a local storage device free of charge.
With a VMB4000, VMB4500, or VMB4540 base station/SmartHub: local storage available on a USB device.
With a VMB5000 SmartHub: local storage available on a microSD card.
To learn more about the local storage option, please visit the following support articles:
• kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-on-a-USB-device-using-my-Arlo-base-station
• kb.arlo.com/000062124
Our devices are also compatible with Amazon Alexa, Apple Home, Google Home, If This Then That (IFTTT), and Samsung SmartThings. By using your Arlo device with these systems, you can customize your home security experience.
For more useful information: kb.arlo.com/000062278/What-smart-home-and-voice-assistant-systems-can-I-use-with-my-Arlo-devices
If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support
Arlo Team
why not USB-C?
How do I turn the camera off when I need to charge it?
Hi, to charge the Arlo Essential Spotlight camera via the included micro-USB cable, it is not necessary to turn it off. You must just dismount your camera and bring it indoors to charge it with the included charging cable.
After the charging is complete, and the cable unplugged, the camera should go back online on its own.
For more information: kb.arlo.com/000062402/How-do-I-charge-my-Arlo-Essential-wire-free-camera
If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support
Arlo Team
my phone dont find the cameras, ofc I have done all the steps 10 times.
Hi, sorry to read about that.
If your Arlo Essential Spotlight camera is not being found during a setup directly to a Wi-Fi router, please have a look at the troubleshooting steps described in this support article: kb.arlo.com/000062406/What-do-I-do-when-Arlo-fails-to-discover-my-device
If you need further assistance with this, please get in touch with our support team, and our experts will be more than happy to assist you in solving it: www.arlo.com/en_gb/support
Arlo Team
Tryin to set them up but it won’t find it lol the heck
Hi RebelBoy Gamer01 - if you're trying to connect your Arlo Essential Spotlight camera to your Wi-Fi network, but the camera is not being found during the set-up, please refer to this knowledge base article for useful troubleshooting steps: What to do when Arlo is unable to discover your device during an install or setup directly to a Wi-Fi router - kb.arlo.com/000062406/What-to-do-when-Arlo-is-unable-to-discover-your-device-during-an-install-or-setup-directly-to-a-WiFi-router
If you need further assistance, please contact our support team and our experts will be glad to assist you: www.arlo.com/en_gb/support
Arlo Team
what if you have a brick home?
Hi! We recommend that you place your Arlo Essential Spotlight camera a maximum of 90 meters from its router or SmartHub/base station. This maximum line-of-sight range is reduced by each wall, ceiling, or other major obstruction between the camera and the router or SmartHub/base station. Brick is one of the materials that can reduce signal strength the most.
For further useful information, please take a look at this KB article: kb.arlo.com/35/How-far-can-I-place-my-Arlo-wire-free-cameras-from-the-base-station
If you have further questions or need our assistance, please get in touch with our support team and our experts will be glad to help you: www.arlo.com/en_gb/support
Arlo Team
Somebody give me the camera gift not working
Hi @Action886, if you're encountering issues with your Arlo Essential Spotlight camera, please get in touch with our support team, and our experts will be more than glad to assist you further. You will find all the available contact options on our website: www.arlo.com/en_gb/support
Arlo Team
How to change my Arlo password
Hi Kim, to change your Arlo account's password, please follow the steps described here: kb.arlo.com/4377/How-do-I-change-my-Arlo-password
If you need further assistance with this, please get in touch with our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support
Arlo Team
junk dont by their stuff will work for a min then will stop and says can connect to wifi of find the device
Hi Shane - thank you for reaching out. We're sorry to read that you've been experiencing connectivity issues with your Arlo product. In this knowledge base article, you will find useful tips in case your Arlo device keeps going offline: www.arlo.com/en_gb/support/faq/1133448/My-Arlo-wire-free-camera-is-offline-how-can-I-troubleshoot-it
If the issue persists, please contact our support team, our experts will be glad to assist you further: www.arlo.com/uk/support/contact.aspx
Calls are free of charge.
Arlo Smart Home
hoping this helps some ppl not waste 500 like i did. DO NOT BUY ARLO, CUSTOMER SERVICE IS PRACTICALLY NON-EXISTENT. i bought a 3 pack of the pro 4's so i can only speak for that product line, awesome camera WHEN IT WORKS. i have amazing wifi connection and not matter what they are constantly disconnecting, and getting them to be rediscovered by your wifi is NEXT TO IMPOSSIBLE. THIS IS A FLAWED PRODUCT AND NO CUSTOMER SERVICE.
Hi Jake - we're sorry to read about that. We'd like the opportunity to take another look at your issue and help you solve it. Please contact our support team again, and we'll be glad to assist you: www.arlo.com/en_gb/support
Arlo Team
Es necesario que sea en español
Squirrels are eating the plastic on the camera
The essential option is not even in the app 😡
Hi @juanjimenez2621,
In our Arlo Secure app, please tap on Add New Device > Essential > choose Essential Spotlight Wireless Security Camera.
If you're instead using our new experience with our Arlo Secure app 4.0, then tap on the + symbol and pick Add a Device > Cameras > Essential Series.
If you need further assistance with this, please feel free to reach out to our support team, our expert will be happy to help: www.arlo.com/en_gb/support
Arlo Team
The app is garbage.. and the notifications are hit or miss daily.. I get notifications as much as an hour late all the time
Hi Michael, we are sorry to hear you are experiencing issues. We have found these articles which may help you. For iOS devices check out: kb.arlo.com/1099161/Why-am-I-not-receiving-Arlo-notifications-on-my-iOS-device OR for Android devices check out: kb.arlo.com/000062235/Why-am-I-not-receiving-Arlo-notifications-on-my-Android-device. If you are still experiencing issues, we would recommend getting in touch with our support team, you can contact them here: www.arlo.com/en_gb/support/contact-support. Hope this helps! Many thanks - Team Arlo Home
looks like they can be easily removed by thieves
Set it up high. Most thieves aren’t gonna be walking around with a ladder that slows them down.
Hi Jackson - please remember that the Arlo Video Doorbell Wire-Free comes with a flat and angled mounting plate that will be screwed to the wall. Additionally, our doorbell has a built-in siren that can be activated to discourage tampering attempts or deter potential intruders. With an Arlo Smart plan you can activate the siren from the push notification sent on motion detection.
We also encourage you to read more about our Arlo Theft Replacement program: What do I need to know about the Arlo Theft Replacement program? - kb.arlo.com/000056563/What-do-I-need-to-know-about-the-Arlo-Theft-Replacement-program
In case of further doubts or questions, feel free to contact our support team, our experts will be glad to help you: www.arlo.com/uk/support/contact.aspx Calls are free of charge.
Arlo Smart Home
@@ArloSmartHomeUK what if they just Shoot it!?
Don’t buy the Arlo camera it’s going to cost you over $10 to $15 dollars per camera per month it’s ridiculous I wouldn’t recommend it
Hi Jesse - if you want to subscribe our Arlo Secure service plan and use all the advanced options, you can choose between the plan for single camera that costs 2.79 GBP (2.99 USD) or multi-camera that costs 8.99 GBP (9.99 USD). We encourage you to read more about our subscriptions and the options that are available without any service plan:
* What are the available Arlo subscription plans and how much cloud recording is available? - kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available
* What options will I have when my Arlo trial ends? - kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends
In case of further doubts or questions, feel free to contact our support team, our experts will be glad to help you: www.arlo.com/uk/support/contact.aspx Calls are free of charge.
Arlo Smart Home
After 3 months it no longer records it's a real piece of garbage now
Hi Michael, you can find out more about our free plan here: kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-Smart-3-month-trial-plan-ends. Many thanks - Team Arlo Home
When are going to refund me for the cameras that WONT WORK ???
Hi, if you desire a refund of your Arlo product, please contact the reseller from whom you purchased it. However, if you still have your Arlo product and you're experiencing any kind of issues with it, we'd like the chance to help you solve them. Please contact our technical support and our experts will be glad to assist you further: www.arlo.com/uk/support/contact.aspx Calls are free of charge.
Arlo Smart Home
These cameras are straight up junk cant get them to connect and I've tried every troubleshoot on the website 0/10 would not recommend
Hi Fullshura, we're sorry to read about that. If you haven't already done so, please take a look at this KB article for helpful troubleshooting steps related to your issue: kb.arlo.com/000062406/What-do-I-do-when-Arlo-fails-to-discover-my-device
If you need our further assistance, please get in touch with our support team and our experts will be glad to help you: www.arlo.com/en_gb/support
Arlo Team
Avoid this brand like the plague. Absolutely zero customer support and they deliberately waste your time. The worst purchase of my life. $250+ down the drain for a terrible security system. The app is trash.
Hi Adrian, we're sorry to read about your experience with our support team.
We'd like another opportunity to help you solve the issues you're experiencing with our Arlo Secure app. Please reach out to our technical support again and our experts will be glad to assist you further: www.arlo.com/en-us/support/contact
Arlo Europe Support
Terrible money makers
Hi, if you're experiencing any kind of issues with your Arlo product, please
get in touch with our support team, and our experts will be more than happy to assist you further: www.arlo.com/en_gb/support
Arlo Team
These are crap! Don’t buy these people! The batteries die all the time, the rain sets off the recording and the device doesn’t always find the cameras, they can be manipulated but criminals easily by confusing the signal from the cameras to the device. CRAP
I have wired hiki vision soooo much better no issues at all
Hi Barren - we are sorry to read you have been experiencing issue with your Arlo Essential Spotlight camera.
The battery life varies with device setting, use, activity captures, and environmental factors. Please take a look at the following article from our knowledge base: kb.arlo.com/291/How-can-I-extend-my-Arlo-camera-s-battery-life
If rain keeps triggering your Arlo camera, you can try lowering the motion sensitivity: kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera
If your Arlo camera keeps going offline, this may stem from an excessive distance between the camera and the router or SmartHub, interference in the area, or an insufficient upload Internet speed. More useful information available here: kb.arlo.com/1133448/My-Arlo-camera-is-offline-how-can-I-troubleshoot-it
We would like the chance to help you solve these issues. Please contact our support team and our experts will be glad to assist you further: www.arlo.com/uk/support/contact.aspx
Calls are free of charge.
Arlo Smart Home
These things are awful, dont waste the money on this garbage.
Hi George,
sorry to hear about that.
We are constantly striving to improve our products and your opinion is important to us.
We would be grateful if you would tell us more about your issue.
Please contact our support team at: www.arlo.com/en_gb/support/contact-support
Arlo Team
Worst camera ever
Yup. Hate them. I have about 5 “tickets” out on my garbage. Wife gave up on them and she works in I.T. Big company makes big airplanes. Now it’s my turn to call. I know how to say bad words in Indian. Ahah
Hi, we are sorry to read that your experience with our cameras was not satisfactory. We would like the chance to help you with any kind of problems you are experiencing. If you have not already done so, please contact our technical support and our experts will be glad to assist you further: www.arlo.com/uk/support/contact.aspx Calls are free of charge.
Arlo Smart Home