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Hi Captain Ranka, our newest cameras require an Arlo Secure subscription to record to the cloud. In addition to that, Arlo Secure offers access to several advanced features, about which you can read more here: kb.arlo.com/000056583/What-is-Arlo-Secure-and-how-can-I-benefit-from-it Even without an Arlo Secure plan, you can still take advantage with your Arlo device of the functionalities outlined here: kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-Smart-3-month-trial-plan-ends Connecting your Arlo device to Apple HomeKit offers various benefits. You can learn more about them in this support article: kb.arlo.com/000062509/What-are-the-benefits-of-connecting-my-Arlo-device-to-Apple-HomeKit For a full list of the Arlo products compatible with Apple HomeKit, please visit: kb.arlo.com/000063184/How-do-I-connect-my-Arlo-device-to-Apple-Home-Arlo-Secure-4-0 If you need our assistance or have any questions regarding our products and services, please get in touch with our support team here: www.arlo.com/en_gb/support Arlo Team

Hi @BlueJacketCapital, the Arlo Ultra 2 model does indeed require an Arlo SmartHub or base station to function, as it cannot be directly connected to a Wi-Fi network. The SmartHub model dedicated to the Arlo Ultra 2 is the VMB5000. It can be purchased on our website: www.arlo.com/en_gb/accessories/arlo-gen5-entry-hub?c=white&t=one.camera.kit If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team

Hi @KevinClark-f5p, the battery life of our Arlo Essential Spotlight camera is up to 6 months with average use. Average use assumes that you are using the Optimized or Best Battery Life Power Management settings and that your cameras record less than three minutes per day. Increasing the length, quality, or quantity of video recordings decreases your battery life. Our solar panels can be used to keep the battery of your camera charged, but not to fully charged if it's flat. The solar panel is a great, low-maintenance solution for outdoor camera installations in hard-to-reach areas. Please be aware that although our solar panels are designed to keep your Arlo camera’s battery fully charged, heavy usage of your camera can drain the camera battery faster than the solar panel can recharge it. The solar panel model designed for the Arlo Essential Spotlight camera model is the VMA3600. For more useful information, please visit: • kb.arlo.com/1310992/How-do-I-set-up-the-Arlo-Solar-Panel-to-power-my-Arlo-Pro-or-Arlo-Go-camera • kb.arlo.com/1319889/Which-Arlo-cameras-work-with-the-Arlo-Solar-Panel If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team

Hi @user-ru1cq9ij8c, the battery charging status of your Arlo camera can be viewed in the Arlo Secure app by launching the app and tapping "Devices". The battery level displays on the bottom of the device card. Battery level is also displayed on the Device Settings screen. For more info about the battery level icons: kb.arlo.com/1179176/How-do-I-interpret-my-Arlo-camera-s-battery-level-icons-and-notifications If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team

Hi @Action886, if you're encountering issues with your Arlo Essential Spotlight camera, please get in touch with our support team, and our experts will be more than glad to assist you further. You will find all the available contact options on our website: www.arlo.com/en_gb/support Arlo Team

Hi @mjanich8, we recommend placing our Arlo cameras at least 2 meters high for safety reasons. More useful placement tips can be found here: kb.arlo.com/37/How-do-I-position-my-Arlo-wire-free-camera Our Arlo Total Security Mount (sold separately) is compatible with our Arlo Ultra 2, Pro 4, and Pro 5 camera models, and requires the included security key to release the camera from the housing. You can read more about our Arlo Total Security Mount here: kb.arlo.com/000062332/How-do-I-use-my-Arlo-Total-Security-Mount You can also find it on our website: www.arlo.com/en_gb/accessories/arlo-total-security-mount-w--housing?c=white&t=one.camera.kit Lastly, our Arlo Theft Replacement program allows the original purchasers of certain Arlo devices connected to paid Arlo Secure subscription plans to qualify for replacements in the event that they are stolen. To read more about it, please visit kb.arlo.com/000056563/What-do-I-need-to-know-about-the-Arlo-Theft-Replacement-program Yes, the Arlo Pro 4 model is compatible with Apple HomeKit. To learn more about how to connect your camera to HomeKit, please visit: kb.arlo.com/000063184/How-do-I-connect-my-Arlo-device-to-Apple-Home-Arlo-Secure-4-0 Please note that your Arlo Pro 4 will have to be synced to an Arlo SmartHub or base station to connect it to Apple HomeKit; you can’t use Apple Home with your Arlo device if the device is connected directly to a Wi-Fi router. No Arlo device is currently compatible with HomeKit Secure Video. If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team

Hi @kutluceceli9581, Even without an Arlo Secure plan, your Arlo product will still offer push notifications when it detects motion (or also sound, if sound detection is supported). For more information: kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-Smart-3-month-trial-plan-ends If you stopped getting push notifications from your Arlo device, please refer to the following support articles: • kb.arlo.com/000062235/Why-am-I-not-receiving-Arlo-notifications-on-my-Android-device • kb.arlo.com/1099161/Why-am-I-not-receiving-Arlo-notifications-on-my-iOS-device If you require further assistance with this, please get in touch with our support team, and our experts will be more than glad to help you. All available contact options can be found on our website: www.arlo.com/en_gb/support Arlo Team

Hi @chubeviewer, No, our products cannot be integrated with digital video recorders and cannot be used with third-party apps; all of our products can only be set up and used through either our Arlo Secure app (for Android and iOS) or our web portal (my.arlo.com). However, when synced to an Arlo base station or SmartHub, our cameras - including the Arlo Essential Spotlight model - can record to a local storage device free of charge. With a VMB4000, VMB4500, or VMB4540 base station/SmartHub: local storage available on a USB device. With a VMB5000 SmartHub: local storage available on a microSD card. To learn more about the local storage option, please visit the following support articles: • kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-on-a-USB-device-using-my-Arlo-base-station • kb.arlo.com/000062124 Our devices are also compatible with Amazon Alexa, Apple Home, Google Home, If This Then That (IFTTT), and Samsung SmartThings. By using your Arlo device with these systems, you can customize your home security experience. For more useful information: kb.arlo.com/000062278/What-smart-home-and-voice-assistant-systems-can-I-use-with-my-Arlo-devices If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team

Hi @fabiohmprudente, our new Arlo Essential Spotlight 2nd Generation camera may still not be currently supported in Brazil. For compatibility and technical reasons, we always recommend purchasing an Arlo product in the country in which you intend to use it. The Arlo Secure mobile app displays all supported devices that can be installed on your account. Devices that were not launched in the specified region will not be available in the app. We advise you to get in touch with your reseller for further help. Arlo Team

Hi @ryangeekiyanage3801, the Arlo Essential Spotlight camera takes around two hours to fully charge using an adapter with the following specs: 5V and anything above .5A. To learn more about how to charge the Arlo Essential Spotlight camera, please visit the following support article: kb.arlo.com/000062402/How-do-I-charge-my-Arlo-Essential-wire-free-camera#:~:text=To%20charge%20your%20camera%20with%20the%20included%20USB,USB%20charging%20cable%20into%20the%20camera.%20See%20More. If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team

Hi @simonleonmusic, to install your wireless Arlo Essential Video Doorbell you will need either the mounting plate, or the angled mounting plate (which is optional). You may also need the wall anchors if you're mounting the doorbell on drywall, brick, or tile. Our Arlo Essential Video Doorbells cannot be directly secured to a wall via screws without the mounting plate. To have a look at the entire mounting process of the wireless Arlo Essential Video Doorbell, please visit kb.arlo.com/000062497 If you require further assistance with the mounting of your doorbell, please get in touch with our customer support team, our expert will be happy to help. All contact channels can be found on our website: www.arlo.com/en_gb/support Arlo Team

@@ArloSmartHomeUK Hi, what j meant was, of course I’m using the mounting plate, but what drill bit (mm) do I need for the screws? The process doesn’t tell me this. It only says to use 6mm drill bits using the wall anchors but I’m not using them, I just want to use the screws.

Sorry for the late reply. We recommend using a 6 mm drill bit. If you require further assistance with the mounting of your doorbell, feel free to get in touch with our customer support team, our expert will be happy to help. All contact channels can be found on our website: www.arlo.com/en_gb/support Arlo Team

Hi @-RxW-, yes, of course, you can install and manage all your devices on the same account in the Arlo app. You don't have to log out and log in every time you want to check a different device. :) Here is our article on this topic: kb.arlo.com/1108731/How-many-cameras-are-supported-on-my-Arlo-account If you need further assistance with this, please get in touch with our customer support teame. All contact channels can be found on our website: www.arlo.com/en_gb/support Arlo Team

Hi @marketbuy, If you've correctly followed all the steps described in the video for the installation of your wired Arlo Essential Video Doorbell, we advise you to contact a professional electrician for further assistance. Our customer service can be reached through the available contact channels on our website: www.arlo.com/en_gb/support Arlo Team

Hi @juanjimenez2621, In our Arlo Secure app, please tap on Add New Device > Essential > choose Essential Spotlight Wireless Security Camera. If you're instead using our new experience with our Arlo Secure app 4.0, then tap on the + symbol and pick Add a Device > Cameras > Essential Series. If you need further assistance with this, please feel free to reach out to our support team, our expert will be happy to help: www.arlo.com/en_gb/support Arlo Team

Hi, sorry to read about that. If your Arlo Essential Spotlight camera is not being found during a setup directly to a Wi-Fi router, please have a look at the troubleshooting steps described in this support article: kb.arlo.com/000062406/What-do-I-do-when-Arlo-fails-to-discover-my-device If you need further assistance with this, please get in touch with our support team, and our experts will be more than happy to assist you in solving it: www.arlo.com/en_gb/support Arlo Team

Hi, thank you for your comment! Both the top/backside and the bottom/backside of the Arlo Pro 4 camera are magnetic. To learn more about how to mount an Arlo camera using the magnetic wall mount, please visit kb.arlo.com/000062133/How-do-I-mount-my-Arlo-camera-using-the-magnetic-wall-mount If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team

Hi, thank you for reaching out :) Could you please provide further information about the issues you're experiencing with your Arlo product? We'd be more than happy to help you further! Arlo Team

Hi, to charge the Arlo Essential Spotlight camera via the included micro-USB cable, it is not necessary to turn it off. You must just dismount your camera and bring it indoors to charge it with the included charging cable. After the charging is complete, and the cable unplugged, the camera should go back online on its own. For more information: kb.arlo.com/000062402/How-do-I-charge-my-Arlo-Essential-wire-free-camera If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team

Hi, we're sorry to read about that. Both your connection and battery drain problems may be caused by a weak Wi-Fi signal of your Arlo cameras, in turn caused by excessive distance from the router/SmartHub, or Wi-Fi interference in the area. Please have a look at the following support articles for more useful information: • kb.arlo.com/1133448/My-Arlo-camera-is-offline-how-can-I-troubleshoot-it • kb.arlo.com/291/How-can-I-extend-my-Arlo-camera-s-battery-life We'd like the opportunity to have a closer look at the issues you've been experiencing so that we can help you resolve them. Please get in touch with our support team, and our experts will be more than glad to assist you further: www.arlo.com/en_gb/support Arlo Team

Hi, we're sorry to read about that. For useful tips on how to optimize your wireless Aro Video Doorbell's battery, please have a look here: kb.arlo.com/000062585/How-can-I-extend-the-battery-life-of-my-Arlo-Essential-Video-Doorbell-Wire-Free Here, instead, you can read more about why your Arlo Chime may be offline: kb.arlo.com/000062737/Why-is-my-Arlo-Chime-or-Chime-2-offline We believe that our support team can still help you pinpoint the cause of the battery drain and Arlo Chime connectivity issues you're experiencing. Please get in touch with our experts a second time by choosing one of the contact options on our website: www.arlo.com/en_gb/support Arlo Team

Hi, we're sorry to read about that. For useful tips on how to optimize your wireless Aro Video Doorbell's battery, please have a look here: kb.arlo.com/000062585/How-can-I-extend-the-battery-life-of-my-Arlo-Essential-Video-Doorbell-Wire-Free Here, instead, you can read more about why your Arlo Chime may be offline: kb.arlo.com/000062737/Why-is-my-Arlo-Chime-or-Chime-2-offline We believe that our support team can still help you pinpoint the cause of the battery drain and Arlo Chime connectivity issues you're experiencing. Please get in touch with our experts a second time by choosing one of the contact options on our website: www.arlo.com/en_gb/support Arlo Team

Hi, if you don't have an existing chime to which the wireless Arlo Video Doorbell can be connected, please note that you can connect your Video Doorbell to an Arlo Chime 2. When a visitor presses your Video Doorbell, your Arlo Chime 2 will ring. This is a useful wire-free solution if you do not already have an existing mechanical or digital chime to connect to your Arlo Video Doorbell. For further useful information, please visit kb.arlo.com/000062498/How-do-I-connect-my-Arlo-Essential-Video-Doorbell-to-an-Arlo-Chime Have a look at our Arlo Chime 2 on our website: www.arlo.com/en_gb/accessories/arlo-chime-v2?c=white&t=one.camera.kit If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team

Hi, our cameras need to be set up individually, regardless if they're being directly connected to a Wi-Fi network, or to an Arlo SmartHub. You can choose to set up all three cameras or just one or two of them. You can learn more about how to set up your Arlo Essential Spotlight cameras here: kb.arlo.com/000062755/How-to-set-up-Arlo-Cameras If you have further questions or need our assistance, feel free to get in touch with our support team: www.arlo.com/en_gb/support Arlo Team

Hi, the Arlo Essential Spotlight camera is compatible with the following SmartHub and base station models: VMB4000, VMB4500, VMB4540, and VMB5000. Please note that the camera can also be directly connected to a 2.4 GHz Wi-Fi network. For further useful information, please visit kb.arlo.com/000062416/Arlo-Essential-Wire-Free-Camera-Series-FAQ If you need further assistance or have any more questions about our products, please get in touch with our support team, our experts will be glad to help you: www.arlo.com/en_gb/support Arlo Team

Hi, please have a look at this KB article to learn about how to insert or change the battery of your Aro Pro 4 camera: kb.arlo.com/000062126/How-do-I-change-the-battery-in-my-Arlo-Ultra-Arlo-Pro-3-or-Arlo-Pro-4-camera If you need further assistance with this, please get in touch with our support team, and our experts will be glad to help you with this: www.arlo.com/en_gb/support Arlo Team

Hi, to learn about how to mount an Arlo Essential Spotlight camera, please visit kb.arlo.com/000062404/How-do-I-mount-my-Arlo-Essential-wire-free-camera If you need further assistance with mounting your Arlo Essential Spotlight camera, please contact our support team, and our experts will be glad to help you with this: www.arlo.com/en_gb/support Arlo Team

Hi, the battery must always be inserted in the Video Doorbell to operate, even if you hardwire the doorbell to existing doorbell wiring. When you hardwire the doorbell, you connect it to continuous trickle charging. This means that the battery is used while the doorbell is active, and the battery is gradually charged while the doorbell is inactive. For further information, please visit kb.arlo.com/000062491/How-do-I-hard-wire-my-Arlo-Essential-Video-Doorbell-Wire-Free In case of further questions, please get in touch with our support team, and our experts will be more than happy to assist you further: www.arlo.com/en_gb/support Arlo Team

Hi, if you're experiencing any kind of issues with your Arlo product, please get in touch with our support team, and our experts will be more than happy to assist you further: www.arlo.com/en_gb/support Arlo Team

Hi Thomas, the wired Arlo Video Doorbell (AVD1001) doesn't operate on battery power. It must be hardwired to a 16-24V AC existing chime in order to function. For more information: kb.arlo.com/000062292/How-do-I-install-my-Arlo-Essential-Video-Doorbell-Wired The wireless Arlo Video Doorbell (AVD2001), instead, operates on battery power and can be optionally hardwired to an 8-24V AC chime to have it ring your existing chime and to connect the battery to continuous trickle charging. To learn more about how to charge a wireless Arlo Essential Video Doorbell, please visit kb.arlo.com/000062490/How-do-I-charge-my-Arlo-Essential-Video-Doorbell-Wire-Free In case of any further questions about our cameras or if you need our further assistance, please get in touch with our support team: www.arlo.com/en_gb/support Arlo Team

Hi, to learn more about how to set up an Arlo Pro 4 camera with a 2.4 GHz Wi-Fi network, please visit kb.arlo.com/000062755/How-to-set-up-Arlo-Cameras In case of any further questions about our cameras or if you need our further assistance, please get in touch with our support team: www.arlo.com/en_gb/support Arlo Team

Hi Timothy, our new cameras - including the Arlo Essential Spotlight - require an Arlo Secure subscription to record to the cloud. In addition to up to 60-day cloud recording, an Arlo Secure subscription gives you access to a variety of advanced smart features based on our patented AI technology. You can learn more about them here: kb.arlo.com/000056583/What-is-Arlo-Secure-and-how-can-I-benefit-from-it?fbclid=IwAR2eaV2P4bN0iz7-2monZb-PNgUkyaHE6HrA4Rm-SLv3KxVCooyJCiLRlxI The Arlo Essential Spotlight camera comes with a free 3-month Arlo trial, which lets you test all the above-mentioned features. If you decide not to purchase an Arlo Secure plan after the trial expires, you will still be able to enjoy the features described here: kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends?fbclid=IwAR2zoPvbP3E25mCh4u5QWk6ShfSbpl4Hole0NRcDKwX5aw36gJxVmaSHpUM In case of any further questions about our cameras, don't hesitate to contact our support team: www.arlo.com/en_gb/support Arlo Team

Hi Kim, to change your Arlo account's password, please follow the steps described here: kb.arlo.com/4377/How-do-I-change-my-Arlo-password If you need further assistance with this, please get in touch with our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support Arlo Team

Hi Kees, we're sorry to read about that. If your wireless Arlo Video Doorbell is not being found during setup, please visit the following KB article for helpful troubleshooting steps: kb.arlo.com/000062328/My-Arlo-Essential-Video-Doorbell-wasn-t-found-during-setup-what-do-I-do If you need further assistance with this, please get in touch with our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support Arlo Team

Hi Chris, we're sorry to read about that. If you're experiencing issues with the installation of your wired Arlo Video Doorbell, and to better understand your feedback, please get in touch with our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support Arlo Team

Your “support” don’t reply after a support ticket has been raised!! I have waited for several days and heard NOTHING, I submitted my ticket on 30 Jan 2024 and it’s now 4 February 2024 and still NO answer!!! Maybe your support ignored it because I criticised your support/website/products and this stupid Essential Doorbell Camera!!

Hi Shafiyat Chowdhury, the battery must always be inserted in Arlo Essential Video Doorbell Wire-Free to operate, even if you hardwire the doorbell to existing doorbell wiring. Please, read carefully our articles about it: kb.arlo.com/fr/000062491 and kb.arlo.com/000062526/Arlo-Essential-Video-Doorbell-Wire-Free-FAQ In case you need our further assistance, please contact our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support Arlo Team

We couldn't see any white lights even though the doorbell works just perfectly fine.

Hi Shafiyat Chowdhury, the battery must always be inserted in Arlo Essential Video Doorbell Wire-Free to operate, even if you hardwire the doorbell to existing doorbell wiring. Please, read carefully our articles about it: kb.arlo.com/fr/000062491 and kb.arlo.com/000062526/Arlo-Essential-Video-Doorbell-Wire-Free-FAQ In case you need our further assistance, please contact our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support Arlo Team

Hi kudos7777, during the installation of the wireless Arlo Video Doorbell via our Arlo Secure app, you will be asked to scan a QR code on your phone with your Arlo Video Doorbell to connect it to your 2.4 GHz Wi-Fi network. You can see all the installation steps here: kb.arlo.com/000062533/How-do-I-install-my-Arlo-Essential-Video-Doorbell-Wire-Free In case you need our further assistance during the installation of a wireless Arlo Video Doorbell, please contact our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support Arlo Team

Hi Ricardo, if your Arlo Essential Spotlight cameras are not being found during setup, please refer to this knowledge base article to get some helpful troubleshooting steps related to your issue: kb.arlo.com/000062406/What-do-I-do-when-Arlo-fails-to-discover-my-device If you need our further assistance with this, please contact our support team and our experts will be more than happy to help you: www.arlo.com/en_gb/support Arlo Team