it happens with all the big drama on tiktok now lmao i remember someone was gifted a whole car I think the stanley cup situation which that might've also been staged for publicity this one I could see it but I really don't think so
idk i think its a brand hopping onto relevant drama so they can get more sales. idt the mickayla girl wld willingly sign up to be hated on the internet and also the doxxing
id rather live under a rock than care about any of this drama honestly 😭😭😭😭 every new evil pinely video reinforces my vow to not download tiktok edit: except for the pencil drama. The pencil drama was so important and earthshattering. it changed my outlook on life (and pencils) 💔
Because of this, there's no way it was staged. It really seem like the competitor company saw this story and decided to slide in to get a cheap ad. Paying someone around 200$ in supplies for an ad is pretty cheap.
@@bluetiger2468agreed, it was like that one girl who had her whatever brand cup survive a car fire and there was still ice inside. That company saw an opportunity to hook her up for good pr. Not like they let her car on fire LOL
yall. IF they staged this, and DID NOT disclose it as an ad, then they've already deliberately lied, and would obviously lie about other things... I don't believe this was an Ad at all, but honestly, the logic ain't logicing with some of y'all
Former instacart driver here. If something cannot scan, you can enter the product code. That was just laziness. Also, she 100% stole the groceries. You take a picture with the groceries at the house, period. Oh, and the driver changed her story multiple times. She lying.
as long as i’ve worked instacart they specifically tell you not to give the receipt but they do have you take a picture. it makes you confirm after taking the picture that you do NOT include the receipt. but either way they should be able to see it
You're never supposed to give the receipt to the customer. You have to check a little box confirming YOU kept the receipt and the customer gets a digital one.
@@pepperonigorlpointblankper4178 @ramentha Thank you both for confirming things have changed since I worked for them. I will edit my post to remove that bit.
@@aswespeakI65 I removed something saying that instacart requires you to give the receipt to the customer, since it sounds like it’s actually the opposite now. I made a comment here saying what I removed, but seems like it didn’t appear for some reason.
My roommate and I ordered from Target the same day. Same address format. He received his package the next day and mine showed as delivered but no package. I called and was told it was placed in front of a garage. I didnt have a garage. The next day a man from a few blocks over rang my bell and handed me my package. Im grateful to that man
The app literally tells you where to deliver and will not let you deliver somewhere else even if you know it's the wrong place (which usually you aren't familiar with the neighborhood). These companies cause so many problems and I hate that it all pits average people against each other ☹️
Weird stuff happens with deliveries, and sometimes it's hard to determine if it was a genuine mistake, someone being lazy and/or dishonest, someone doing something odd that maybe made sense in their head but who the heck knows, or something totally out of everyone's control. I ordered some groceries and there was an issue where my apartment number got cut off. I missed the call from the delivery driver. So you'd assume the order would be canceled or something, but it got marked as delivered. We live at one of those complexes where the units are separated into buildings with different house numbers, so i thought, OK, maybe they just left it in front of or in the lobby of the building. Nope. Checked the buildings on either side of mine, even checked in front of the office (which was closed). Nothing. So if the person _did_ deliver it, I have no freaking clue where they left it. But I just messaged the company and told them I never received it and they gave me a refund. I also once ordered pizza and that was the day I discovered that, if you put the address of where I was living at the time into google maps, it sent you off to a completely different neighborhood. Absolutely no idea why. I had recently moved in so I checked the address like ten times to make sure I hadn't screwed it up, but it was correct. Google maps just decided my place was somewhere else. When I finally figured out what was happening after several very confused calls with the driver, I gave them the address to the main office and then directed them from there. The delivery took so long that the company unprompted gave me my pizza for free. I tried to tip the driver but I guess they were just absolutely over how annoying the delivery had been because before I could even speak, they handed me the pizza and left. I honestly felt pretty bad because it wasn't anyone's fault really and it wasted a lot of the delivery driver's time. 😩
@@bishielurfer Domino's can't find my current address and I always hafta wait outside to wave down the delivery dude even when he's an hour late. Meanwhile I could just walk to the spot in 20 mins. I don't have that heated bag though 😂
At this point I feel extremely priviliged living in Indonesia where all delivery apps have the option of payment options that is not tied to a bank / credit card account. You deposit the money directly to the app, and once you encounter this kind of problem, the refund happened instantly after it was confirmed that it's the driver's fault. And even if it require banks, in indonesia we never have to wait THAT long for a refund so even if the US is better in many aspects, I am very thankful that at least our banking system are vastly better than majority of western ones.
@@CorinnaAtHomeWhen it’s a several hundred dollar charge that you need to immediately make again, sometimes you pay more attention to your bank balance history for the first time. …And by “you” I mean me. This happened to me in the past and I was so distressed >
The thing that shocks me in all of this is the blatant doxxing with no repercussions. They both have kids and are just blasting photos, numbers and addresses to the internet. Horrid parenting and extremely illegal.
She wasn’t charged $229, she was charged $130. It says $229 is the temporary authorization amount, so that’s the max her card could be charged because they didn’t know what the total price would be at the time she authorized the payment.
$100 feels like a crazy extra amount to reserve though. That might be all the money I have on my account. I understand they want a buffer if things are more expensive, but that is one heck of a buffer. If it's almost 100% more expensive, I want them to abort, not to use a reserved amount and buy anyways.
@@CainXVIII pumped my own gas for like $35 yesterday and the (pending) buffer charge is $175, the charge doesn’t actually hit the account until it reduces to the correct amount though
@@CainXVII The $229 was the authorization hold amount for her full order, including the pack'n'play. Because the pack'n'play was taken off the order, she was not charged for it in the end. That "extra" was just the pack'n'play and related fees. The Walmart receipt was for $98; adjust item prices up because you are using a service and add app fees to get to the $130. It wasn't just a random bill that they were hanging onto for safe keeping; it was the price of the item that was marked unavailable.
Friendly reminder that doxxing people on TikTok is gross and horrible, even if they stole something from you. How can you be so callous and vindictive? What is wrong with people?
I saw the original tik tok and was totally horrified. I used to do delivery driving (an absolutely terrible position to be in. If the girl did steal it would be kind of understandable from a poverty perspective) and I would be so fucking pissed if that shitty exploitative job led to an online witch hunt started by the type of person who expects perfect delivery service of all their needs. I would absolutely file a police report. And honestly the fact that she filed a police report (if that’s true) leads me to believe that it was just a mistake or laziness at the worst.
Honestly no matter what happened with the packages I still feel like its insane to post someone's full name and face online without even knowing for sure if they stole your stuff. Then to complain about the refund taking several days when that realistically is just how banks work or the charge being more than what it should have been, when instacart notifies you while checking out that they initially charge more just in case there are price differences. Not to mention how she was so pissed at her for "ruining her vacation" then spent the whole vacation arguing and posting tiktoks abt the situation, girl get your priorities straight.
Exactly, the video should’ve been about how Instacart didn’t help her. With how crazy people are, it’s unfortunately expected to get harassed if your personal info gets leaked online :/ It should’ve been handled through Instacart
Right? Like yeah, obviously the other girl was in the wrong, but they’re both in the wrong because literally everyone knows that if you post someone’s name and face online and say they stole they’re going to get fucking harassed. No thief deserves to get their dead children mocked, their address released, etc.
It’s happened so many times and saying “I don’t condone harassment, don’t go after this person” after posting their name and face calling them out publicly doesn’t excuse them from responsibility.
but then how are other ppl confirming that mikayla has stolen before? and if the tiktok from the black girl (sorry idk her name) is true then idk what more there is to say, she definitely stole in that case.
I think two things are true about this situation. 1. The instacart driver seems a bit lazy 2. A lot of people (the customer in this case included) don’t know how delivery driving/apps work.
@@aimoth9953If over $200 left your bank account and you didn’t get the stuff you bought, then I can’t blame you for feeling you’ve been stolen from. Like what knowledge about the system makes that better?
Yeah once a delivery is marked as "resolved" delivery companies WILL NOT get the driver and customer back in contact with each other, for almost any reason. People making minimum wage in this heat are usually not going above and beyond at their job. If you super need something you should just go get it yourself. And yeah that is just how banks work ^^'
She's also not instacart's employee. She doesn't have any sort of relationship with the company outside of that delivery. If she closes the app and turns off her phone, she doesn't exist to them anymore
@@angelcat00She is not their employee, but their relationship doesn’t end after the delivery. You have to sign up and be approved to be a driver. They may have not been able to reach her at the time, but that doesn’t mean they don’t have a relationship.
No Instacart shoppers aren’t employees. And the customer service sucks on both sides. And they don’t call us if something is missing. I’m a shopper and they only called me once when a lying ass customer in house as big as a high school said I didnt deliver their stuff. I had pictures, IC told me it was fine but turned around and told me it wasn’t the next day. I was so pissed and if I remembered the gate code to the gated community I would have pulled back up. But I have found people stuff in my car hours later and call IC and they telll me to forget about it even if I offer to go back. They don’t care. The customer reports stuff missing and gets a refund. But I’m sure most people want what they ordered, not a refund. And Shipt is the same way. Scammer work on all the apps and some shoppers and some customers are liars. I don’t get how or why that girl would lie or try to steal from a customer especially one she was communicating with. Maybe it not her ft job like it is for me bc I can’t afford to lose my accounts. I don’t get it. Why is not stealing and lying so hard for people?
so weird that we live in a world now where instead of privately getting issues like this sorted with the company it has to be made into some gigantic exposè that ends up with people getting death threats. like did this have to be a whole back and forth on tiktok? isnt this what customer service is for? bizarre behavior
Agreed!!!! Should’ve been handled through Instacart and if Instacart couldn’t help, sure blast the company online. But I find it hard to believe that most people don’t know by now that if you post someone’s info online and ask others to “find them”, it’s not gonna go too well.
I think the thing is sometimes customer service completely sucks and won't help you. Then you go to social media. Companies seem to care more when everyone hears about it
@@CainXVII that’s what it started with, but now for some the internet is the first place to go when stuff goes wrong. what gets me is that even if she was forced to use the internet, she definitely could’ve made a callout post without sharing the name and face of a service worker. that part was a malicious choice.
i thought she did? like didn’t she say she was trying to get a refund and she wasn’t going to get it until the end of her trip? and also she followed up with the driver privately first?
This might be the best example yet of a completely stupid, inconsequential situation that somehow merited becoming the Entire World's problem. I don't understand people who go straight to tiktok to spill the lamest beans.
I mean losing out on 300 bucks on day 1 of your vacation definitely merits a rant, specially if you were planning on making a tik tok about your day anyways
instacart shoppers are not employees, they're independent contractors. so no, she's not an employee of instacart lol. she's an independent contractor who they can let go at anytime 3:04
You know most people would rather be called employees as it's easier for unions in wage disputes. It's why Uber have being fighting terminology for years
“Why didn’t I respond? It was 3am” but she said the delivery was at 7.52pm and they got there at 8pm, there’s no way she contacted instacart support at 3am💀
Seeing how poorly made her excuses are, it wouldnt surprise me if she tried to say she was in a different timezone despite delivering to their "location"
is it just me or does the timeline of this whole thing make no sense whatsoever? like this all took place during a one-week vacation, but but somehow she still got the replacement items in time for the vacation? i actually do think this may have been a bizzare marketing campaign
I was wondering that too. I think they got the order from Shipt while on vacation. I’m just wondering where the baby slept before they got the replacement
there's also a video of her going into the walmart and seeing that there was in fact more than one pack and play in stock. I didnt rlly keep up with this story much after that but I assumed that she did some kind of refund scam and stole the stuff, I mean she even said that she has kids too
idk if an item is beaten up and damaged i usually dont give it to the customer. either because it wont scan or the customer will think the driver damaged the item. plus, if you notice, at first mikayla bypassed the code through instacart, but at the checkout, the code couldnt be scanned. so it had to be returned to the store. not everything has its own code like fruits and veggies does.
@@pixelninja76Literally just today I had packaged seaweed snacks that due to the new packaging the bar code is scrunched up and I tried and tried but it doesn’t scan. So they just looked up the code and put it in lmao. Idk why that person thinks stuff isn’t coded like that’s why they got inventory
Doxxing your Doordash courier on Tiktok to 40M viewers because they stole your McDonald's order is unhinged behavior, even if they did actually steal it
Just in case anyone is wondering: If there is two charges on a credit/debit card, one may be an authorization. You can call your credit card company/bank and have them drop the authorization. They’d have to call the company who charged your card and get a certain authorization code, but it’s not a difficult thing. Most times, the authorization with a credit card will drop off in 24-48 hours, if not sooner. Debit cards take longer due to the way banks process things. When I worked at a hotel, I’d help out with this quite a lot. Its always been an easy thing for us to do, so never hesitate to ask about it.
In my 30 years of being online, never would I have ever guessed that this would end with a civilian social media user "partnering up" and advertising a brand to me.
Her instacart picture is just a completely different woman so the whole time I was just thinking the driver was actually some random chick doing weird shit for clout
@@scringlinbo exactly I don't get why they're calling her a Karen over wanting her vacation to not be ruined especially when they charged her $300 for shit she didn't get
Instacart takes a charge on your card thats higher then the actual cost, to cover for additional items added or substitutions etc. and then after the shopping is done Instacart refunds the difference over time. Additionally the mastercard charge on the receipt is the shopper paying with an Instacart specific card, the app can charge higher then store prices, plus fees and tip. On the side of the customer, instacart should refund faster I agree but they don’t. And the shopper isn’t a traditional employee so they don’t have the same boss-employee relationship as other companies. Lastly, Im not accusing anyone but someone can mark an order as delivered and then load it back into their own car and take it. Also whatever address was entered into the app by the customer is where the app forces drop off, if you aren’t within the close enough proximity of it the app wont let you drop it off in the app process. All around bad for both sides and lots of misunderstanding, ridiculous. Blown out of proportion
I mean I definitely think that girl stole her stuff cause thats not how instacart drivers work but I also think the other lady doesn't know how delivery apps work. They always authorize your card for extra in case of item replacement and the 5-7 days thing is just how banks work thats not instacart haha. Also they most likely would've given her money on instacart towards her next purchase for her troubles. (speaking from experience) so they would've been able to make another order of the pack and play without an issue.SO the first girl I think stole her stuff but the second girl was defo being overdramatic and lying a bit as well (and I really don't the "WHERES MY STUFF" girl you're getting your money back and Im sure you already went out and bought the stuff again its over be an adult.)
it’s so wild to assume this whole story is real because if you’re a mom and going on vacation, I feel like one of the FIRST things you should be thinking of packing is a portable crib so your baby can sleep safely. they make sound machines that literally have a handle built in so they can attach to car seats, why would you buy a new one on your trip? it’s just bizarre to me.
Former IC driver here. First of all, the gal who didn't get her delivery had me super annoyed out the get go because no, drivers aren't employees, they're independent contractors. Support probably refused to contact her after the first time because its so much simpler to give a refund. Now, i get that refund can be slow as fuck so I totally get why she's mad. But its so easy as a driver to end up at the wrong house. Google Maps bugs out, it's dark, etc. Incredibly common mistake. Not worth starting a witch-hunt... And no, the drver coming back to personally help you won't get them a raise. It won't even get them any pay because they aren't actively on a delivery. As for what happened? I think Mikayla delivered to another nearby house after being confused, knocked for the "hand to customer", and left after no response. The picture she took looks like it was taken the next day, like she went back and drove by, considering they say it was night when the delivery was happening. I bet she just snapped the wrong house for that pic and thats why she doesn't show up on the cam. But thats just a theory. A dumb drama theory.
Also crazy in her first video she can’t show you the $290 charge on her bank statement but you got to trust her after she shows the lower amount from door dash receipts.
am I the only person concerned that she went on vacation and didn't bring ANYTHING for her multiple children? I get forgetting the playpen but also the sound machine and milk and other stuff?
I feel like if she's the kind of financially stable to drop $300 on a playpen and sound machine she should be fine to wait a week for the refund. like other comments have said IF this is real they're both not very smart. refunds typically take up to a week because it takes two to three days to process the initial transaction and two to three more to process the refund. instacart drivers are independent contractors.
Yeah, got me wondering if I didn't get the story straight bc if she just forgot the playpen that's one thing but she's making it sound like she only carried their clothes and nothing more for a week long vacation. Really hate how customer support needs people to make a huge stink online to get moved into doing shit bc this whole thing felt so unnecessary.
Fuck you mean milk? She gonna pack their fucking milk to go on vacation? Who the fuck packs all their baby food with them when they go on vacation? Just buy more when you are out.
I might be reading into this wrong but is there a reason she couldn't go to the store or have someone else get the stuff if it was that important? Like i get you are on vacation and everything and having toddlers is inconvenient to go to the store with, but what do you do on not -vacation??
I don't know if there was a second parent there, it was hard to follow the stories. But I keep thinking --- she's the one who failed to pack what she deemed to be a baby essential, which was the supposed emergency that justified her order in the first place & being Big Mad about it after it didn't show. I know people who unfortunately can't read their own feelings or sit with them, who externalize self blame & unload on others in order to not look at their own stuff. I'd be pretty mad at myself if I totally forgot to pack a place for my baby to sleep on our family vacation. Or maybe her partner was going to pack it, or was supposed to double check, in which case she'd be starting the vacation mad at her partner. So I bet it was a psychological relief for the customer-lady that her order was messed up bc she got to direct that big blast of pent-up stress & rage at someone totally outside of herself + her family/circle. I believe she leaned all the way into this to skip over her shame of not packing her baby essentials properly & fear of being judged by herself or others as a bad mother & depending on the baby, maybe the family situation is strained already + they've been sleep deprived for months for all we know. This seems like some disproportionate terrible behaviour on both their parts & I am glad neither of these people are in my life, but I'm pretty sure that if we dug deeper on either end we'd just find 2 very tired women struggling with overwhelming feelings in a difficult situation holding in a lot of sh-t they should be unpacking in healthier ways.
@@rob-tt3hbyeah rich mindset, someone steals 100+ dollars of my stuff, I wouldn't try and get it back either, I would just do nothing and waste my time on vacation to go pick out all that stuff myself instead of enjoying the vacation after i get my delivery, that's what a rich person would do, totally.
I work in retail and I come across these types all the time and it's absolutely wild. If we're out of something or have to push orders back due to being backed up, etc., we sometimes get customers that will say, "I needed that for my cHiLdrEEN" and go into a whole rant. Basically anything that we can't foresee or don't care about because we don't know these people's lives and don't have much control over it anyway. All we can do is give some sympathy and push them over to customer service to at least get a refund. But we also can't help whatever financial situation their in either. Unless there is a GOOD reason they can't get to the store, they should go in themselves and buy whatever they need if it's so important. And if we don't have something, at least they don't have to wait for a hold on their card to clear. And they can get their stuff on time. Instead, they continue to use the service that causes them so much trouble. -_-
honestly publically revealing someone's face to go after them and yell at them for like... being shit at their job is just insane. like the scenario in no way warranted hounding down this woman. i think we've all had a bad delivery driver experience- if the first video was just her venting id get it. but a fucking witch hunt? lady it ain't that serious.
Thank you!! The way she immediately doxxed the woman without knowing what actually happened and was so rude and entitled about it all… it’s giving self-absorbed, aloof, privileged white person energy big time.
Even if Mikayla stole, this was so out of pocket for her to get blasted like that and she was out of pocket for trying to blast the client back. Thanks to the screenshots, it is easy to find her fb page and people really just scrolled down her whole page commenting on every single post they could until she turned off comments. This mob justice bull needs to go. That should have been between the shopper, the client, and Instacart. I use those apps knowing that there is a chance my stuff will get cancelled or not make it to me. Heck, I've had doordash deliver my food to the wrong house, support confirmed it, and I still didn't get my money back because it was delivered. She got her money back. Get over it.
imagine being this angry about something. like... don't doxx people. period. yeah obviously this is an issue, but like the gabi belle video on the tiktokification of drama said, people shouldn't fear for their and their children's life over this no matter what
Kids are stressful and traveling with them is even more stressful. With the poor customer service this lady calms to have received, I can see how she got that angry
@@Gumbyloomy I am not siding with the random people on the internet who doxxed them, I am just saying that I can see how she got that angry. Why would you think that?
@@fruity4820 by posting the worker’s name and face, the first girl enabled and allowed for the doxxing. yes be angry, but this should at most stay within your circle of friends and the parties involved privately, not the worldwide internet. though the worker did some doxxing too, so both of them kinda suck.
I think I'm inherently biased against people who send the tiktok mob after normal people after any little customer service hiccup. I kinda just assume that the people at the blue house stole the stuff and then lied about it. Like, why is the burden of proof solely on a poor instacart shopper and we take everybody else in the story on their word automatically?
Duuuuude I can’t believe this turned into a brand deal 💀 honestly, now I wouldn’t be surprised if this was all just a rouse tbh. If it weren’t true tho, instacart would be suing for sure because this campaign is pretty defamatory
I don't use any of these kinds of services but the fact they gave her a brand deal out of this makes me note to steer away from them if i ever did choose to use one
This actually happened to my sister last week. The woman claimed to have knocked on her door repeatedly and waited a long time and my sister didn’t answer. My sister has a ring door bell that directly shows her staying in her car on the street and then driving off. The lady marked her order as expired and left with all her groceries. The only thing Instacart said they could do was refund her in 2 weeks and that the woman wouldn’t deliver her groceries anymore. Not hold her accountable or fire her, but just not have her bring her groceries.
I just can’t be asked to care about people not getting their little conveniences from the worker-slaves they so desperately want to be managers over. Go get the stuff yourself! If it’s soooo important for your own baby! then get it yourself! They got there at 8? Cool. Target closes the *earliest* at 9 but usually at 10. You’re getting what you pay for, which not a lot of that is going to the worker. People want to just lord over others, and of course Hannah uploaded all this for clout instead. Also, was she on vacation or was she at her home?
As a parent myself, I find it baffling how the parents went on a road trip with their very young children and didn't bring their own supplies. Like...how? Maybe their car is too small for even a diaper bag? Even so, relying on notoriously unreliable delivery apps (no shade to the criminally underpaid workers) instead of just popping into a store on the way to the destination is wild to me. Either I'm just an outta touch older millennial or this drama really is an outrage bait ad.
@@howlsmoodycastle9313 100000% I get forgetting, because parenting is hard, but don’t use this to make someone else’s life (who is also a parent!) worse.
Full time instacart shopper here There's about a half dozen things that don't make sense about the story. Things like the shopper supposedly refunding an item after checkout; there's simply no way for the shopper to do that. Once you checkout your order is locked in. On the other hand, "I couldn't scan the bar code" is a bullshit because. It takes 3 additional button presses to bypass the barcode scan at target.
the driver probably either made a mistake or did steal the items, but also instacart shoppers/drivers are most likely independent contractors rather than employees, meaning they aren't obligated to do much of anything outside of the basic requirements of "buy the items and deliver them." support can't make them go back and fix the delivery or show the customer where it was delivered. honestly, going back to a customer's location after a delivery or giving out the address of some unrelated 3rd party who might have accidentally had the items dropped at their house are both potentially violations of T&C if not legal issues. i'd be pissed too in the customer's shoes, but also it would ruin my vacation a lot less to run to target and buy the stuff myself than to start internet beef and constantly post about it lmao
Yeah the only time I've ever communicated directly with a driver was when they had questions about the order, and I've once had a driver contact me because they realized after they left that they still had my drink in their car. Like I've had plenty of orders where stuff was missing or wrong. I can't imagine trying to contact the driver about it, and I'd be deeply uncomfortable if instacart or whoever tried to have me resolve anything through the driver directly. Even places like domino's don't have you talk to the driver, you talk to management.
7:58 - Instacart shopper here. That's my job! Yes, it blows. Instacart actually tells drivers to keep the receipt for your own records. I figure it's for in case something like this happens. No joke, after checking out EVERY order, there's a button you have to press that says you are keeping the receipt. So that's why she had the physical receipt. Interestingly, the customer is also supposed to have access to the info from from the receipt by way of a picture the driver sends that's *supposed to be* accessible for the customer to double check for discrepancies.
@@CainXVII Same but the yelly lady yelled it was to "KEEP MY BABY SAFE!" so I'm assuming it's a gerbil ball for babies but really bouncy + soft & it is wrapped in electrified barbed wire? Or maybe guarded by a pack of wild dogs, maybe that's what the "pack" part means.
The moment you go on tiktok to complain abt something like this im giving a massive side eye, the woman in the first video especially, the 'callout' energy was way too strong.
Also she's financially comfortable enough to just buy a ton of shit she forgot at home, plus delivery and service fees? But she can't afford to wait a week for her bank to put the money back in her account? I mean first of all what kind of mother literally forgets EVERYTHING including a baby's bed, milk and bottles, etc. for a week-long vacation? And who just re-buys EVERYTHING for a single trip because of such a weird whoopsy?
pinely i have to Go and Leave because i cannot handle all these ppl who dont have empathy for instacart drivers. This sounds like a normal situation where the gps was incorrect OR the person put the wrong address which is VERY common especially for people on vacation. exasperated by the auto fill address option instacart has. lets also remember that this is a mother working instacart. if these arent actors; delivery jobs are notoriously low paying (9 dollars an hour on average) so this girl got her life ruined for about 9 dollars. and i know she didnt tip well because she wouldve been complaining about that, no wonder she doesnt give a fuck about ur baby toys. she has the worst job ever.
If she’s on vacation, WTF does she keep saying “my house” and “I just got home”? If it’s an AirBnB (also a shady company), wouldn’t she say that? Or “the house we are staying at”? And I get forgetting one thing in the chaos, but she made it sound like she didn’t pack a damn thing.
maybe a hot take but i saw zero proof she stole from her, and im personally so tired of people with the privilege to be able to drop 300 on an authorization fee, which is common knowledge to be something instacart does, assume that people they view as below them in class (ie someone working for instacart) are thieves. instacart is honestly a horrible company and it will do everything in its power to put the blame on the shopper or customer so they dont have to refund anyone. instacart has screwed me AND my shopper over numerous times, i only use it bc i have food stamps and i can get things delivered through there. this video just seemed like someone going off on a working class person for hours with little proof instead of taking it out on instacart like was deserved. i had zero sympathy for her within a few minutes of this video. have no idea whats wrong with the internet these days but the bandwagon dogpiling has got to stop. we live in purgatory. yall demonic sometimes smh
Thanks I'm moving in now, I claim the top shelf of the refrigerator and don't even think about stealing my food, I've labelled everything that's mine also some of it has been poisoned.
Wait. Let me get this right. This lady is traveling, on vacation. And not only forgot a place for her 1 year old to sleep. Which okay, fine. Shit happens. But also needed a sound machine and whatever a puddle jumper is. And instead of just going to Walmart they had it DELIVERED? From what is essentially Uber eats but for groceries. to an AirBNB? Am I insane? Is this behavior I'm too old to understand?
What’s worse: That this white women drama became an internet drama featuring doxxing Or That people feel like they can insert themselves into some random white women drama Or That people felt like this was important enough for Pinely to comment on. What in the boring parasocial shit is going on
Kudos to shipped or whatever’s marketing person. Splurging on one mother with the internet’s attention is much cheaper and a million times more effective than any ad
Her doing the ad at the end just seems brain dead to me. Like, no shit they treated you well, they basically got free advertisement at an extremely low price, the price of the items. Like, none of these companies, properly vet their employees. You can not run a business like that, and do that. So, if you use services like that, there's always a risk you're gonna get a bad egg handling your stuff. Period. Also, even if she did steal the items, the punishment in no way fits the crime. Immediately just putting a random stranger on blast is derranged behaviour. She should've just contacted the company, and at worst, put them on blast online. Not the person working for the delivery app. What the hell.
does she think that once something is delivered to someone’s porch the only people who can take it are the people staying there. like people can steal something once it’s delivered. especially when it’s been sitting out and nobody came to get it
I'm sorry but this is insane, she's getting a full refund, like sure the wait's annoying but that's standard processing time for a refund. Maybe don't go on vacation if you're $300 from bankruptcy. What most likely happened was the address was given wrongly to the driver she left it on the porch, and either the people that live there stole it or a porch pirate stole it. It's not inconceivable the delivery driver stole it but if she had a habit of her packages going missing she'd not be allowed to work for them anymore. But I genuinely don't get why the customer keeps saying 'where's my stuff?' bitch it ain't your stuff anymore! You got a refund the only people out of pocket are instacart and maybe the store themselves.
This is such a trivial problem to be blasting each other over, it must be fake ☠️ at least I hope so, I think anyone who gets stuff delivered has had this experience. I hate to say it but if you NEED something, especially something in particular, you have to go get it yourself. Anytime I have NEEDED something, it was out of stock/had delivery issues/not able to be found/etc so you just have to go old school and go get it. I understand they had children with them and had travelled but one parent can watch the children while the other goes to get the items OR they all go to the store together 🤷
Your story about accidentally giving the wrong delivery address reminds me of a failed delivery I tried to make where the customer kept insisting they were home at the door while I was standing on their porch knocking and getting no answer. I confirmed the address on their order multiple times. It was an apartment with only one entrance so they couldn't have been at another door. I don't remember if they were supposed to pay cash on delivery or if we needed them to sign a credit card receipt, but either way since I physically could not find them my boss just told me to come back to the store with their food. They called the store fuming a while later while we were munching on their undeliverable pizza. I still have no idea what happened there and have taken to saying that the customer was in another dimension.
I had a door dash driver steal my food, when door dash refused to resolve the issue, i filed a complaint with the ftc and issued a charge back with my bank, refunded the next day
@@deltasaves The bare minimum is a company that provides customer and driver support, and a living wage. If you don't like the service, look to management and higher.
They’re not getting paid though that’s the thing. I used to DoorDash as a side thing and order payouts would usually be $2-4 on average tip not included. Even if someone left a tip door dash would purposefully use their algorithm to ensure that you weren’t making more than $7-$10 an order. Ubers/lyfts also similarly underpay massively. When your money you earn from these apps is based on how many orders you can fulfill instead of how much quality service you can provide people are gonna focus on the former. Anyway that does have a sense of care is going to move on to a job that pays accordingly
I understand why she was upset but tbh it’s hard for me to be sympathetic when she complained that the refund will take 5-7 business days as if it was the delivery driver or instacarts fault. like sorry that’s just how it works everywhere. I’ve had so many customers get in my face about refunds not going through immediately as if we have any control over it lol
Internet trolls threaten people they don't know are simply hiding behind a screen and using poorly spelled and strung together words to intimidate for fun. They need to find joy and touch grass. Give an opinion, leave the threats to the crazies.
In what world does someone have the time to start a Tik Tok beef with their delivery driver over vacation but not enough time to just cut your losses and go buy the stuff you need the next morning 💀
This entire 'drama' is insufferable, but the real mvp is the makeup the driver girl put on halfway through her videos so she would look like her profile picture.
Pack and Play lady's story has always seemed a little off to me. Maybe because I've only seen it on recap videos, but did she ever provide recipts (other than the snip of her order total on Instacart), or is everyone just taking her at her word.
I think it's pretty obvious the driver stole the stuff, but I would hope that someone (who obviously has kids of their own) would only do that if they felt it was necessary. But also it's not really okay to actually steal it directly from someone else who obviously needs it as well. It's also kind of insane and unhinged behavior to essentially doxx the driver by giving out her face, first name and location to millions of people leading to her and her family receiving threats. This could have and should have been resolved privately and is all around such a stupid and overly dramatic situation
It's an order. She got reimbursed. Sucks that it wasn't on her timeline. BUT if it was that important? Go to the store. Hundreds of years of kids being raised and vacations taken w/o grocery delivery. It's possible. Not 100% convenient, but not all things that important are convenient. Instacart lady may be rollin' with the stuff in the trunk for weeks. Who cares? The ordering lady is getting a refund. Is all of this wasted time from vacation worth it? Yes, I guess. Free stuff from Ship't and virality. Great entertainment for the rest of us.
Her partnering with shipped makes it seem like one long ad lmao
Okay I pressed send on this comment right before Pinely said the same thing lol
it happens with all the big drama on tiktok now lmao i remember someone was gifted a whole car I think the stanley cup situation which that might've also been staged for publicity
this one I could see it but I really don't think so
@@TchSktchi really doubt anyone would set a car on fire for an ad 😭
idk i think its a brand hopping onto relevant drama so they can get more sales. idt the mickayla girl wld willingly sign up to be hated on the internet and also the doxxing
@@nessafrankenstein Why not? It could've been a vehicle that had major issues and was going to be junk anyway
Thanks, I'm moving on now.
I'm finally at peace.
everytime evil pinely uploads, the more i realize i live under a rock
Its a good rock to live under
me too. he’s like a little mailman delivering us information from our rocks :)
id rather live under a rock than care about any of this drama honestly 😭😭😭😭 every new evil pinely video reinforces my vow to not download tiktok
edit: except for the pencil drama. The pencil drama was so important and earthshattering. it changed my outlook on life (and pencils) 💔
Or you actually touch grass
@@aimoth9953I can’t wait for Evil Pinely’s incredible exposé on that evil air drama.
though if it IS an ad, im not sure its entirely legal to directly slander a competitor company like that.
oh yeah like if they staged the story
Because of this, there's no way it was staged. It really seem like the competitor company saw this story and decided to slide in to get a cheap ad. Paying someone around 200$ in supplies for an ad is pretty cheap.
@@bluetiger2468agreed, it was like that one girl who had her whatever brand cup survive a car fire and there was still ice inside. That company saw an opportunity to hook her up for good pr. Not like they let her car on fire LOL
What about that one Jack in the Box ad?
yall. IF they staged this, and DID NOT disclose it as an ad, then they've already deliberately lied, and would obviously lie about other things... I don't believe this was an Ad at all, but honestly, the logic ain't logicing with some of y'all
Former instacart driver here. If something cannot scan, you can enter the product code. That was just laziness. Also, she 100% stole the groceries. You take a picture with the groceries at the house, period.
Oh, and the driver changed her story multiple times. She lying.
as long as i’ve worked instacart they specifically tell you not to give the receipt but they do have you take a picture. it makes you confirm after taking the picture that you do NOT include the receipt. but either way they should be able to see it
You're never supposed to give the receipt to the customer. You have to check a little box confirming YOU kept the receipt and the customer gets a digital one.
@@pepperonigorlpointblankper4178 @ramentha Thank you both for confirming things have changed since I worked for them. I will edit my post to remove that bit.
what did you edit out?
@@aswespeakI65 I removed something saying that instacart requires you to give the receipt to the customer, since it sounds like it’s actually the opposite now. I made a comment here saying what I removed, but seems like it didn’t appear for some reason.
My roommate and I ordered from Target the same day. Same address format. He received his package the next day and mine showed as delivered but no package. I called and was told it was placed in front of a garage. I didnt have a garage. The next day a man from a few blocks over rang my bell and handed me my package. Im grateful to that man
The app literally tells you where to deliver and will not let you deliver somewhere else even if you know it's the wrong place (which usually you aren't familiar with the neighborhood). These companies cause so many problems and I hate that it all pits average people against each other ☹️
sorry for being nosy but what was it
@@ImJustGoober it was an Animal Crossing Collector Box and 2 LOL dolls for my kid's birthday
Weird stuff happens with deliveries, and sometimes it's hard to determine if it was a genuine mistake, someone being lazy and/or dishonest, someone doing something odd that maybe made sense in their head but who the heck knows, or something totally out of everyone's control.
I ordered some groceries and there was an issue where my apartment number got cut off. I missed the call from the delivery driver. So you'd assume the order would be canceled or something, but it got marked as delivered. We live at one of those complexes where the units are separated into buildings with different house numbers, so i thought, OK, maybe they just left it in front of or in the lobby of the building. Nope. Checked the buildings on either side of mine, even checked in front of the office (which was closed). Nothing.
So if the person _did_ deliver it, I have no freaking clue where they left it.
But I just messaged the company and told them I never received it and they gave me a refund.
I also once ordered pizza and that was the day I discovered that, if you put the address of where I was living at the time into google maps, it sent you off to a completely different neighborhood. Absolutely no idea why. I had recently moved in so I checked the address like ten times to make sure I hadn't screwed it up, but it was correct. Google maps just decided my place was somewhere else.
When I finally figured out what was happening after several very confused calls with the driver, I gave them the address to the main office and then directed them from there. The delivery took so long that the company unprompted gave me my pizza for free. I tried to tip the driver but I guess they were just absolutely over how annoying the delivery had been because before I could even speak, they handed me the pizza and left. I honestly felt pretty bad because it wasn't anyone's fault really and it wasted a lot of the delivery driver's time. 😩
@@bishielurfer Domino's can't find my current address and I always hafta wait outside to wave down the delivery dude even when he's an hour late. Meanwhile I could just walk to the spot in 20 mins. I don't have that heated bag though 😂
Refund problem is a banking problem. I work in that dept of a bank. Pre-auths on cards are nightmare. Banking system NEEDS to be better
Has she never returned or been refunded for anything in her entire life? It's always a week or so before the refund hits the account.
At this point I feel extremely priviliged living in Indonesia where all delivery apps have the option of payment options that is not tied to a bank / credit card account. You deposit the money directly to the app, and once you encounter this kind of problem, the refund happened instantly after it was confirmed that it's the driver's fault.
And even if it require banks, in indonesia we never have to wait THAT long for a refund so even if the US is better in many aspects, I am very thankful that at least our banking system are vastly better than majority of western ones.
@@CorinnaAtHomeWhen it’s a several hundred dollar charge that you need to immediately make again, sometimes you pay more attention to your bank balance history for the first time. …And by “you” I mean me. This happened to me in the past and I was so distressed >
@@CorinnaAtHomeThe issue it really shouldn’t take that long. It takes 2 seconds for the charge to be placed, but a week to reverse it?
Yeah they say that a lot. I've challenged it and had my money back same day. The bank created that problem themselves.
I just automatically assume that everything on TikTok is fake
@violetasren-fm4ldi would actually pay to see that
Except for the pencil drama. Tony's 100% a real person that exists.
@@shytendeakatamanoir9740literally, I'm Tony so I can confirm
@@shytendeakatamanoir9740 I'm so hype for the hot hot Air Drama...how many sacrifices...er, I mean subs, does Evil Pinely need for that one?
Yeah once the shopper responded you can get the ad read script read vibe
The thing that shocks me in all of this is the blatant doxxing with no repercussions. They both have kids and are just blasting photos, numbers and addresses to the internet. Horrid parenting and extremely illegal.
Evil Pinely stole my pack-and-play. He really ruined my vacation.
Evil Pack-and-Pinely not Playing
Now where will you sleep?
The real friends were the brand partnerships we made along the way
She wasn’t charged $229, she was charged $130. It says $229 is the temporary authorization amount, so that’s the max her card could be charged because they didn’t know what the total price would be at the time she authorized the payment.
Neither of the people in this situation seem very smart lol
Im really glad this isnt my mom
$100 feels like a crazy extra amount to reserve though. That might be all the money I have on my account. I understand they want a buffer if things are more expensive, but that is one heck of a buffer. If it's almost 100% more expensive, I want them to abort, not to use a reserved amount and buy anyways.
@@CainXVIII pumped my own gas for like $35 yesterday and the (pending) buffer charge is $175, the charge doesn’t actually hit the account until it reduces to the correct amount though
@@CainXVII The $229 was the authorization hold amount for her full order, including the pack'n'play. Because the pack'n'play was taken off the order, she was not charged for it in the end. That "extra" was just the pack'n'play and related fees. The Walmart receipt was for $98; adjust item prices up because you are using a service and add app fees to get to the $130. It wasn't just a random bill that they were hanging onto for safe keeping; it was the price of the item that was marked unavailable.
Friendly reminder that doxxing people on TikTok is gross and horrible, even if they stole something from you. How can you be so callous and vindictive? What is wrong with people?
I saw the original tik tok and was totally horrified. I used to do delivery driving (an absolutely terrible position to be in. If the girl did steal it would be kind of understandable from a poverty perspective) and I would be so fucking pissed if that shitty exploitative job led to an online witch hunt started by the type of person who expects perfect delivery service of all their needs. I would absolutely file a police report. And honestly the fact that she filed a police report (if that’s true) leads me to believe that it was just a mistake or laziness at the worst.
Friendly reminder that if you don't want to be doxxed for stealing then just...don't steal
Honestly no matter what happened with the packages I still feel like its insane to post someone's full name and face online without even knowing for sure if they stole your stuff. Then to complain about the refund taking several days when that realistically is just how banks work or the charge being more than what it should have been, when instacart notifies you while checking out that they initially charge more just in case there are price differences. Not to mention how she was so pissed at her for "ruining her vacation" then spent the whole vacation arguing and posting tiktoks abt the situation, girl get your priorities straight.
Exactly, the video should’ve been about how Instacart didn’t help her. With how crazy people are, it’s unfortunately expected to get harassed if your personal info gets leaked online :/ It should’ve been handled through Instacart
Right? Like yeah, obviously the other girl was in the wrong, but they’re both in the wrong because literally everyone knows that if you post someone’s name and face online and say they stole they’re going to get fucking harassed. No thief deserves to get their dead children mocked, their address released, etc.
@@dasani.like.the.water.True but things don’t get handled til you make it public lolol. Still shouldn’t dox.
It’s happened so many times and saying “I don’t condone harassment, don’t go after this person” after posting their name and face calling them out publicly doesn’t excuse them from responsibility.
@@asmrtpop2676 That would make sense if the situation wasn't already handled. Instacart gave her a refund already lol
Sounds like a sponsored manufactured beef by shipt
what a theory
conspiracy by Big Delivery
@@TchSktch lol... wait! 😮
No legit it really, really, does. This is exactly the M.O. of big advertising agencies.
but then how are other ppl confirming that mikayla has stolen before? and if the tiktok from the black girl (sorry idk her name) is true then idk what more there is to say, she definitely stole in that case.
I think two things are true about this situation. 1. The instacart driver seems a bit lazy 2. A lot of people (the customer in this case included) don’t know how delivery driving/apps work.
no fr. I love how instead of assuming "hey maybe I'm missing something about how this works" she just jumped straight to "My Money Has Been Stolen"
@@aimoth9953If over $200 left your bank account and you didn’t get the stuff you bought, then I can’t blame you for feeling you’ve been stolen from. Like what knowledge about the system makes that better?
Yeah once a delivery is marked as "resolved" delivery companies WILL NOT get the driver and customer back in contact with each other, for almost any reason. People making minimum wage in this heat are usually not going above and beyond at their job. If you super need something you should just go get it yourself. And yeah that is just how banks work ^^'
She's also not instacart's employee. She doesn't have any sort of relationship with the company outside of that delivery. If she closes the app and turns off her phone, she doesn't exist to them anymore
@@angelcat00She is not their employee, but their relationship doesn’t end after the delivery. You have to sign up and be approved to be a driver. They may have not been able to reach her at the time, but that doesn’t mean they don’t have a relationship.
No Instacart shoppers aren’t employees. And the customer service sucks on both sides. And they don’t call us if something is missing. I’m a shopper and they only called me once when a lying ass customer in house as big as a high school said I didnt deliver their stuff. I had pictures, IC told me it was fine but turned around and told me it wasn’t the next day. I was so pissed and if I remembered the gate code to the gated community I would have pulled back up. But I have found people stuff in my car hours later and call IC and they telll me to forget about it even if I offer to go back. They don’t care. The customer reports stuff missing and gets a refund. But I’m sure most people want what they ordered, not a refund. And Shipt is the same way. Scammer work on all the apps and some shoppers and some customers are liars. I don’t get how or why that girl would lie or try to steal from a customer especially one she was communicating with. Maybe it not her ft job like it is for me bc I can’t afford to lose my accounts. I don’t get it. Why is not stealing and lying so hard for people?
so weird that we live in a world now where instead of privately getting issues like this sorted with the company it has to be made into some gigantic exposè that ends up with people getting death threats.
like did this have to be a whole back and forth on tiktok? isnt this what customer service is for? bizarre behavior
Agreed!!!! Should’ve been handled through Instacart and if Instacart couldn’t help, sure blast the company online. But I find it hard to believe that most people don’t know by now that if you post someone’s info online and ask others to “find them”, it’s not gonna go too well.
I think the thing is sometimes customer service completely sucks and won't help you. Then you go to social media. Companies seem to care more when everyone hears about it
@@CainXVII that’s what it started with, but now for some the internet is the first place to go when stuff goes wrong. what gets me is that even if she was forced to use the internet, she definitely could’ve made a callout post without sharing the name and face of a service worker. that part was a malicious choice.
*death threats and brand deals
i thought she did? like didn’t she say she was trying to get a refund and she wasn’t going to get it until the end of her trip? and also she followed up with the driver privately first?
This might be the best example yet of a completely stupid, inconsequential situation that somehow merited becoming the Entire World's problem. I don't understand people who go straight to tiktok to spill the lamest beans.
"I didn't get my order" is something maybe my top 6 closest friends would hear about. My own parents might not hear.
I mean losing out on 300 bucks on day 1 of your vacation definitely merits a rant, specially if you were planning on making a tik tok about your day anyways
@@handler8838 It's just a pre authorization charge. Is this woman even an adult? It seems like she doesn't know how the world works at all
instacart shoppers are not employees, they're independent contractors. so no, she's not an employee of instacart lol. she's an independent contractor who they can let go at anytime
3:04
not defending the shady instacart shopper at all, but dems the facts. independent contractors fall under different laws than employees
You know most people would rather be called employees as it's easier for unions in wage disputes. It's why Uber have being fighting terminology for years
@@joelhaydon6823 absolutely! agreed. trust me, i have been an independent contractor. i much prefer being an employee.
Seriously people seem to genuinely not get there is NO oversight for these apps.
@@joelhaydon6823Yeah duh but that doesn’t mean they are employees. They’re not
“Why didn’t I respond? It was 3am” but she said the delivery was at 7.52pm and they got there at 8pm, there’s no way she contacted instacart support at 3am💀
and then she said “they said they couldnt contact me” and made a face like that wasnt true AFTER she had alr claimed she didnt answer cuz it was 3am 😭
Seeing how poorly made her excuses are, it wouldnt surprise me if she tried to say she was in a different timezone despite delivering to their "location"
is it just me or does the timeline of this whole thing make no sense whatsoever? like this all took place during a one-week vacation, but but somehow she still got the replacement items in time for the vacation? i actually do think this may have been a bizzare marketing campaign
👀
I was wondering that too. I think they got the order from Shipt while on vacation. I’m just wondering where the baby slept before they got the replacement
@@dasani.like.the.water. And didn't she say she went to Target to re-buy what she needed? But then got free stuff later? Something's off there
dude I would be so embarrassed if this was my mom. in the same way we tell kids "think b4 you post", we should treat adults the same.
Okay I work for Instacart and it’s bs to say she couldn’t check out with the item because it wouldn’t scan there’s ways around that
there's also a video of her going into the walmart and seeing that there was in fact more than one pack and play in stock. I didnt rlly keep up with this story much after that but I assumed that she did some kind of refund scam and stole the stuff, I mean she even said that she has kids too
@@TchSktchwhy did she go into a walmart if the customer ordered from target
idk if an item is beaten up and damaged i usually dont give it to the customer. either because it wont scan or the customer will think the driver damaged the item. plus, if you notice, at first mikayla bypassed the code through instacart, but at the checkout, the code couldnt be scanned. so it had to be returned to the store. not everything has its own code like fruits and veggies does.
@@anagolem yes it does? there's a code under the barcode that can be typed in
@@pixelninja76Literally just today I had packaged seaweed snacks that due to the new packaging the bar code is scrunched up and I tried and tried but it doesn’t scan. So they just looked up the code and put it in lmao. Idk why that person thinks stuff isn’t coded like that’s why they got inventory
As an Instacart shopper I cannot imagine trying to resolve this in beef videos on TikTok
Doxxing your Doordash courier on Tiktok to 40M viewers because they stole your McDonald's order is unhinged behavior, even if they did actually steal it
I completely agree, it's just so extreme. And right off the bat too
Exactly especially since SHE GOT THE REFUND.
Fr. Two wrongs don't make a right, doesn't matter if the delivery driver stole her stuff or not, doxxing someone is just way more wrong
THANK YOU she’s a horrible vindictive person
Just in case anyone is wondering: If there is two charges on a credit/debit card, one may be an authorization. You can call your credit card company/bank and have them drop the authorization. They’d have to call the company who charged your card and get a certain authorization code, but it’s not a difficult thing. Most times, the authorization with a credit card will drop off in 24-48 hours, if not sooner. Debit cards take longer due to the way banks process things.
When I worked at a hotel, I’d help out with this quite a lot. Its always been an easy thing for us to do, so never hesitate to ask about it.
In my 30 years of being online, never would I have ever guessed that this would end with a civilian social media user "partnering up" and advertising a brand to me.
Her instacart picture is just a completely different woman so the whole time I was just thinking the driver was actually some random chick doing weird shit for clout
Oh thank god I wasn't the only one who noticed that. I was like "that's not... the same woman??"
The lady who made the order has the right to be upset but you just know she's the type to go ballistic if you get her coffee order wrong
Coffee is a terrible projectile, so going ballistic with it would have catastrophic results.
Without a doubt
She'll probably flip out on shipt next.
idk I'd be pissed too if I had to spend a week with sleep deprived babies bc of something out of my control
@@scringlinbo exactly I don't get why they're calling her a Karen over wanting her vacation to not be ruined especially when they charged her $300 for shit she didn't get
I’m on none of their sides they all seem like terrible people lmao
That’s the Alabama
I'm on the side of "why the fuck was this tiktok drama"
@@theflyingspagetWe are on the same side 🤝🏼
Instacart takes a charge on your card thats higher then the actual cost, to cover for additional items added or substitutions etc. and then after the shopping is done Instacart refunds the difference over time.
Additionally the mastercard charge on the receipt is the shopper paying with an Instacart specific card, the app can charge higher then store prices, plus fees and tip.
On the side of the customer, instacart should refund faster I agree but they don’t. And the shopper isn’t a traditional employee so they don’t have the same boss-employee relationship as other companies.
Lastly, Im not accusing anyone but someone can mark an order as delivered and then load it back into their own car and take it. Also whatever address was entered into the app by the customer is where the app forces drop off, if you aren’t within the close enough proximity of it the app wont let you drop it off in the app process.
All around bad for both sides and lots of misunderstanding, ridiculous. Blown out of proportion
isn't the 5-7 days thing a bank thing
@@kate_6436 99% sure yes lol.
I mean I definitely think that girl stole her stuff cause thats not how instacart drivers work but I also think the other lady doesn't know how delivery apps work. They always authorize your card for extra in case of item replacement and the 5-7 days thing is just how banks work thats not instacart haha. Also they most likely would've given her money on instacart towards her next purchase for her troubles. (speaking from experience) so they would've been able to make another order of the pack and play without an issue.SO the first girl I think stole her stuff but the second girl was defo being overdramatic and lying a bit as well (and I really don't the "WHERES MY STUFF" girl you're getting your money back and Im sure you already went out and bought the stuff again its over be an adult.)
it’s so wild to assume this whole story is real because if you’re a mom and going on vacation, I feel like one of the FIRST things you should be thinking of packing is a portable crib so your baby can sleep safely. they make sound machines that literally have a handle built in so they can attach to car seats, why would you buy a new one on your trip? it’s just bizarre to me.
Thank you! Like how did she forget ALL THE THINGS for her kid(s)? Not just one thing, but all of them it sounds like.
Former IC driver here. First of all, the gal who didn't get her delivery had me super annoyed out the get go because no, drivers aren't employees, they're independent contractors. Support probably refused to contact her after the first time because its so much simpler to give a refund. Now, i get that refund can be slow as fuck so I totally get why she's mad. But its so easy as a driver to end up at the wrong house. Google Maps bugs out, it's dark, etc. Incredibly common mistake. Not worth starting a witch-hunt... And no, the drver coming back to personally help you won't get them a raise. It won't even get them any pay because they aren't actively on a delivery.
As for what happened? I think Mikayla delivered to another nearby house after being confused, knocked for the "hand to customer", and left after no response. The picture she took looks like it was taken the next day, like she went back and drove by, considering they say it was night when the delivery was happening. I bet she just snapped the wrong house for that pic and thats why she doesn't show up on the cam.
But thats just a theory. A dumb drama theory.
Also crazy in her first video she can’t show you the $290 charge on her bank statement but you got to trust her after she shows the lower amount from door dash receipts.
Who goes on vacation and forgets ALL of those things…? Just go back home at that point 😂
am I the only person concerned that she went on vacation and didn't bring ANYTHING for her multiple children? I get forgetting the playpen but also the sound machine and milk and other stuff?
I feel like if she's the kind of financially stable to drop $300 on a playpen and sound machine she should be fine to wait a week for the refund. like other comments have said IF this is real they're both not very smart. refunds typically take up to a week because it takes two to three days to process the initial transaction and two to three more to process the refund. instacart drivers are independent contractors.
Yeah, got me wondering if I didn't get the story straight bc if she just forgot the playpen that's one thing but she's making it sound like she only carried their clothes and nothing more for a week long vacation. Really hate how customer support needs people to make a huge stink online to get moved into doing shit bc this whole thing felt so unnecessary.
Fuck you mean milk? She gonna pack their fucking milk to go on vacation? Who the fuck packs all their baby food with them when they go on vacation? Just buy more when you are out.
Sounds like BS, I think the customer is trying to pull something.
i watched this go down via south alabama facebook and it was brilliant
As a north alabamian, shit always goes down in south alabama
South Alabama Facebook
This is how I learned that the name of my favourite Palace/BSB song is an actual place in Alabama.
I might be reading into this wrong but is there a reason she couldn't go to the store or have someone else get the stuff if it was that important? Like i get you are on vacation and everything and having toddlers is inconvenient to go to the store with, but what do you do on not -vacation??
Rich people mindset, that is all. Literally she could just drive to a walmart
I don't know if there was a second parent there, it was hard to follow the stories.
But I keep thinking --- she's the one who failed to pack what she deemed to be a baby essential, which was the supposed emergency that justified her order in the first place & being Big Mad about it after it didn't show. I know people who unfortunately can't read their own feelings or sit with them, who externalize self blame & unload on others in order to not look at their own stuff. I'd be pretty mad at myself if I totally forgot to pack a place for my baby to sleep on our family vacation. Or maybe her partner was going to pack it, or was supposed to double check, in which case she'd be starting the vacation mad at her partner. So I bet it was a psychological relief for the customer-lady that her order was messed up bc she got to direct that big blast of pent-up stress & rage at someone totally outside of herself + her family/circle. I believe she leaned all the way into this to skip over her shame of not packing her baby essentials properly & fear of being judged by herself or others as a bad mother & depending on the baby, maybe the family situation is strained already + they've been sleep deprived for months for all we know.
This seems like some disproportionate terrible behaviour on both their parts & I am glad neither of these people are in my life, but I'm pretty sure that if we dug deeper on either end we'd just find 2 very tired women struggling with overwhelming feelings in a difficult situation holding in a lot of sh-t they should be unpacking in healthier ways.
@@picahudsoniaunflocked5426This take is spot on
@@rob-tt3hbyeah rich mindset, someone steals 100+ dollars of my stuff, I wouldn't try and get it back either, I would just do nothing and waste my time on vacation to go pick out all that stuff myself instead of enjoying the vacation after i get my delivery, that's what a rich person would do, totally.
I work in retail and I come across these types all the time and it's absolutely wild. If we're out of something or have to push orders back due to being backed up, etc., we sometimes get customers that will say, "I needed that for my cHiLdrEEN" and go into a whole rant. Basically anything that we can't foresee or don't care about because we don't know these people's lives and don't have much control over it anyway. All we can do is give some sympathy and push them over to customer service to at least get a refund. But we also can't help whatever financial situation their in either. Unless there is a GOOD reason they can't get to the store, they should go in themselves and buy whatever they need if it's so important. And if we don't have something, at least they don't have to wait for a hold on their card to clear. And they can get their stuff on time.
Instead, they continue to use the service that causes them so much trouble. -_-
Plot twist this is just an undisclosed Shipt ad
A shipt-post?
honestly publically revealing someone's face to go after them and yell at them for like... being shit at their job is just insane. like the scenario in no way warranted hounding down this woman. i think we've all had a bad delivery driver experience- if the first video was just her venting id get it. but a fucking witch hunt? lady it ain't that serious.
Thank you!! The way she immediately doxxed the woman without knowing what actually happened and was so rude and entitled about it all… it’s giving self-absorbed, aloof, privileged white person energy big time.
Even if Mikayla stole, this was so out of pocket for her to get blasted like that and she was out of pocket for trying to blast the client back. Thanks to the screenshots, it is easy to find her fb page and people really just scrolled down her whole page commenting on every single post they could until she turned off comments. This mob justice bull needs to go. That should have been between the shopper, the client, and Instacart. I use those apps knowing that there is a chance my stuff will get cancelled or not make it to me. Heck, I've had doordash deliver my food to the wrong house, support confirmed it, and I still didn't get my money back because it was delivered. She got her money back. Get over it.
imagine being this angry about something. like... don't doxx people. period. yeah obviously this is an issue, but like the gabi belle video on the tiktokification of drama said, people shouldn't fear for their and their children's life over this no matter what
Kids are stressful and traveling with them is even more stressful. With the poor customer service this lady calms to have received, I can see how she got that angry
@@fruity4820that’s in no way an excuse to doxx someone omg???? Wild take
@@Gumbyloomy I am not siding with the random people on the internet who doxxed them, I am just saying that I can see how she got that angry. Why would you think that?
@@fruity4820 by posting the worker’s name and face, the first girl enabled and allowed for the doxxing. yes be angry, but this should at most stay within your circle of friends and the parties involved privately, not the worldwide internet.
though the worker did some doxxing too, so both of them kinda suck.
having someone in the drama with the same name as you is very upsetting actually. it feels like im being yelled at 😭😭
"Yes evil pinely" we all say in unison
Yes evil pinely
Yes evil pinely
I think I'm inherently biased against people who send the tiktok mob after normal people after any little customer service hiccup. I kinda just assume that the people at the blue house stole the stuff and then lied about it. Like, why is the burden of proof solely on a poor instacart shopper and we take everybody else in the story on their word automatically?
Duuuuude I can’t believe this turned into a brand deal 💀 honestly, now I wouldn’t be surprised if this was all just a rouse tbh. If it weren’t true tho, instacart would be suing for sure because this campaign is pretty defamatory
That would be the cherry on top of this story tbh 😂
I rolled my eyes so hard as soon as she went into an ad like of course it’s an ad :|||
A rouse lmao
@@jstarstudios7110 A Rhonda Rousey 😉
I don't use any of these kinds of services but the fact they gave her a brand deal out of this makes me note to steer away from them if i ever did choose to use one
This actually happened to my sister last week. The woman claimed to have knocked on her door repeatedly and waited a long time and my sister didn’t answer. My sister has a ring door bell that directly shows her staying in her car on the street and then driving off. The lady marked her order as expired and left with all her groceries. The only thing Instacart said they could do was refund her in 2 weeks and that the woman wouldn’t deliver her groceries anymore. Not hold her accountable or fire her, but just not have her bring her groceries.
I just can’t be asked to care about people not getting their little conveniences from the worker-slaves they so desperately want to be managers over. Go get the stuff yourself! If it’s soooo important for your own baby! then get it yourself! They got there at 8? Cool. Target closes the *earliest* at 9 but usually at 10. You’re getting what you pay for, which not a lot of that is going to the worker. People want to just lord over others, and of course Hannah uploaded all this for clout instead. Also, was she on vacation or was she at her home?
Right? This was my take like the most I order off apps like this is food lol these people don't get Paid enough for this bullshit
you're right except for one thing; the Target nearest to my house closes at 7 for some fucking reason
@@dichotomae ok that’s weird lol.
As a parent myself, I find it baffling how the parents went on a road trip with their very young children and didn't bring their own supplies. Like...how? Maybe their car is too small for even a diaper bag? Even so, relying on notoriously unreliable delivery apps (no shade to the criminally underpaid workers) instead of just popping into a store on the way to the destination is wild to me. Either I'm just an outta touch older millennial or this drama really is an outrage bait ad.
@@howlsmoodycastle9313 100000% I get forgetting, because parenting is hard, but don’t use this to make someone else’s life (who is also a parent!) worse.
Full time instacart shopper here
There's about a half dozen things that don't make sense about the story. Things like the shopper supposedly refunding an item after checkout; there's simply no way for the shopper to do that. Once you checkout your order is locked in.
On the other hand, "I couldn't scan the bar code" is a bullshit because. It takes 3 additional button presses to bypass the barcode scan at target.
the driver probably either made a mistake or did steal the items, but also instacart shoppers/drivers are most likely independent contractors rather than employees, meaning they aren't obligated to do much of anything outside of the basic requirements of "buy the items and deliver them." support can't make them go back and fix the delivery or show the customer where it was delivered. honestly, going back to a customer's location after a delivery or giving out the address of some unrelated 3rd party who might have accidentally had the items dropped at their house are both potentially violations of T&C if not legal issues.
i'd be pissed too in the customer's shoes, but also it would ruin my vacation a lot less to run to target and buy the stuff myself than to start internet beef and constantly post about it lmao
Yeah the only time I've ever communicated directly with a driver was when they had questions about the order, and I've once had a driver contact me because they realized after they left that they still had my drink in their car.
Like I've had plenty of orders where stuff was missing or wrong. I can't imagine trying to contact the driver about it, and I'd be deeply uncomfortable if instacart or whoever tried to have me resolve anything through the driver directly. Even places like domino's don't have you talk to the driver, you talk to management.
7:58 - Instacart shopper here. That's my job! Yes, it blows. Instacart actually tells drivers to keep the receipt for your own records. I figure it's for in case something like this happens. No joke, after checking out EVERY order, there's a button you have to press that says you are keeping the receipt. So that's why she had the physical receipt. Interestingly, the customer is also supposed to have access to the info from from the receipt by way of a picture the driver sends that's *supposed to be* accessible for the customer to double check for discrepancies.
i cant imagine spending my vacation doing this lmao
as soon as she mentioned ''shipt'' I realized this was all made up to promote that company. you ain't slick.
Moral of the story is that Evil Pinely still doesn’t know what a pack and play is but one of us will need to buy him one to sleep in 😂
I didn't know either. Doesn't sound like something a baby sleeps in tbh
@@CainXVII Same but the yelly lady yelled it was to "KEEP MY BABY SAFE!" so I'm assuming it's a gerbil ball for babies but really bouncy + soft & it is wrapped in electrified barbed wire? Or maybe guarded by a pack of wild dogs, maybe that's what the "pack" part means.
The moment you go on tiktok to complain abt something like this im giving a massive side eye, the woman in the first video especially, the 'callout' energy was way too strong.
I...don't mean to blame the victim, but maybe i don't understand....they had a car? Why couldn't they just...go get the stuff they needed?
Also she's financially comfortable enough to just buy a ton of shit she forgot at home, plus delivery and service fees? But she can't afford to wait a week for her bank to put the money back in her account? I mean first of all what kind of mother literally forgets EVERYTHING including a baby's bed, milk and bottles, etc. for a week-long vacation? And who just re-buys EVERYTHING for a single trip because of such a weird whoopsy?
If she had time for all that running around, she had time to buy her own stuff herself.
Imagine being on vacation so you want to effortlessly get stuff you need for your childreny, I know, insane, who would ever.
pinely i have to Go and Leave because i cannot handle all these ppl who dont have empathy for instacart drivers. This sounds like a normal situation where the gps was incorrect OR the person put the wrong address which is VERY common especially for people on vacation. exasperated by the auto fill address option instacart has. lets also remember that this is a mother working instacart. if these arent actors; delivery jobs are notoriously low paying (9 dollars an hour on average) so this girl got her life ruined for about 9 dollars. and i know she didnt tip well because she wouldve been complaining about that, no wonder she doesnt give a fuck about ur baby toys. she has the worst job ever.
I have had delivery issues before. Never thought I'd need to make tiktoks about it.
If she’s on vacation, WTF does she keep saying “my house” and “I just got home”? If it’s an AirBnB (also a shady company), wouldn’t she say that? Or “the house we are staying at”? And I get forgetting one thing in the chaos, but she made it sound like she didn’t pack a damn thing.
Supposedly it's a family vacation home.
maybe a hot take but i saw zero proof she stole from her, and im personally so tired of people with the privilege to be able to drop 300 on an authorization fee, which is common knowledge to be something instacart does, assume that people they view as below them in class (ie someone working for instacart) are thieves. instacart is honestly a horrible company and it will do everything in its power to put the blame on the shopper or customer so they dont have to refund anyone. instacart has screwed me AND my shopper over numerous times, i only use it bc i have food stamps and i can get things delivered through there. this video just seemed like someone going off on a working class person for hours with little proof instead of taking it out on instacart like was deserved. i had zero sympathy for her within a few minutes of this video. have no idea whats wrong with the internet these days but the bandwagon dogpiling has got to stop. we live in purgatory. yall demonic sometimes smh
God social media is insufferable. Both of these people are so annoying. I only watched fhe video to support evil pinley with a view!
"How did I get here? How do I go back?" - Pinely to himself every time he investigates some ridiculous internet drama 😂
"Letting the days go by --- "
I feel like both sides are kinda off and have both jumped to crazy conclusions way too fast
why couldn’t she just go and buy the baby thing herself 😭
If you have enough money to just instacart replace everything you need for your baby's room I don't have the capacity to feel sorry for you.
Thanks I'm moving in now, I claim the top shelf of the refrigerator and don't even think about stealing my food, I've labelled everything that's mine also some of it has been poisoned.
Wait. Let me get this right. This lady is traveling, on vacation. And not only forgot a place for her 1 year old to sleep. Which okay, fine. Shit happens. But also needed a sound machine and whatever a puddle jumper is. And instead of just going to Walmart they had it DELIVERED? From what is essentially Uber eats but for groceries. to an AirBNB? Am I insane? Is this behavior I'm too old to understand?
AND she also forgot bottles, milk, and food! the fuck!
What’s worse:
That this white women drama became an internet drama featuring doxxing
Or
That people feel like they can insert themselves into some random white women drama
Or
That people felt like this was important enough for Pinely to comment on. What in the boring parasocial shit is going on
Kudos to shipped or whatever’s marketing person. Splurging on one mother with the internet’s attention is much cheaper and a million times more effective than any ad
Her doing the ad at the end just seems brain dead to me. Like, no shit they treated you well, they basically got free advertisement at an extremely low price, the price of the items.
Like, none of these companies, properly vet their employees. You can not run a business like that, and do that. So, if you use services like that, there's always a risk you're gonna get a bad egg handling your stuff. Period.
Also, even if she did steal the items, the punishment in no way fits the crime. Immediately just putting a random stranger on blast is derranged behaviour. She should've just contacted the company, and at worst, put them on blast online. Not the person working for the delivery app. What the hell.
does she think that once something is delivered to someone’s porch the only people who can take it are the people staying there. like people can steal something once it’s delivered. especially when it’s been sitting out and nobody came to get it
Just request a refund and go to the store yourself, ffs.
ikr
I'm sorry but this is insane, she's getting a full refund, like sure the wait's annoying but that's standard processing time for a refund. Maybe don't go on vacation if you're $300 from bankruptcy.
What most likely happened was the address was given wrongly to the driver she left it on the porch, and either the people that live there stole it or a porch pirate stole it.
It's not inconceivable the delivery driver stole it but if she had a habit of her packages going missing she'd not be allowed to work for them anymore.
But I genuinely don't get why the customer keeps saying 'where's my stuff?' bitch it ain't your stuff anymore! You got a refund the only people out of pocket are instacart and maybe the store themselves.
The thing is it was confirmed she didn’t drop it off their either?
Wow the TikTok beef turned into a an ad.
And not an ad for beef sadly
Nah no way I got an instacart ad in the middle of this video
This is such a trivial problem to be blasting each other over, it must be fake ☠️ at least I hope so, I think anyone who gets stuff delivered has had this experience. I hate to say it but if you NEED something, especially something in particular, you have to go get it yourself. Anytime I have NEEDED something, it was out of stock/had delivery issues/not able to be found/etc so you just have to go old school and go get it. I understand they had children with them and had travelled but one parent can watch the children while the other goes to get the items OR they all go to the store together 🤷
This is a elaborate ad
Publicly naming a WORKER instead of going through the COMPANY to fix it is f-ed up no matter what imo.
Happy evil pinley summer guys ❤
You too! Epic!
God, Instacart is such a pain in the ass at my workplace. It always fails to properly go through so often, so drivers have to call the company
Your story about accidentally giving the wrong delivery address reminds me of a failed delivery I tried to make where the customer kept insisting they were home at the door while I was standing on their porch knocking and getting no answer. I confirmed the address on their order multiple times. It was an apartment with only one entrance so they couldn't have been at another door. I don't remember if they were supposed to pay cash on delivery or if we needed them to sign a credit card receipt, but either way since I physically could not find them my boss just told me to come back to the store with their food.
They called the store fuming a while later while we were munching on their undeliverable pizza. I still have no idea what happened there and have taken to saying that the customer was in another dimension.
I’ve never seen an evil pinely this early after being posted
i think this is a massive conspiracy of a shipt ad
I had a door dash driver steal my food, when door dash refused to resolve the issue, i filed a complaint with the ftc and issued a charge back with my bank, refunded the next day
1) rideshare/delivery drivers are not paid enough to care about you
2) rideshare/delivery drivers are not paid enough to care about you
then don’t do the job😐
Then what is the bare minimum? If its not even gotten to the right address, then what is the threshold? What are they getting paid for?
@@deltasaves The bare minimum is a company that provides customer and driver support, and a living wage. If you don't like the service, look to management and higher.
They’re not getting paid though that’s the thing. I used to DoorDash as a side thing and order payouts would usually be $2-4 on average tip not included. Even if someone left a tip door dash would purposefully use their algorithm to ensure that you weren’t making more than $7-$10 an order. Ubers/lyfts also similarly underpay massively.
When your money you earn from these apps is based on how many orders you can fulfill instead of how much quality service you can provide people are gonna focus on the former. Anyway that does have a sense of care is going to move on to a job that pays accordingly
I understand why she was upset but tbh it’s hard for me to be sympathetic when she complained that the refund will take 5-7 business days as if it was the delivery driver or instacarts fault. like sorry that’s just how it works everywhere. I’ve had so many customers get in my face about refunds not going through immediately as if we have any control over it lol
Internet trolls threaten people they don't know are simply hiding behind a screen and using poorly spelled and strung together words to intimidate for fun. They need to find joy and touch grass. Give an opinion, leave the threats to the crazies.
In what world does someone have the time to start a Tik Tok beef with their delivery driver over vacation but not enough time to just cut your losses and go buy the stuff you need the next morning 💀
who goes on vacation with their children without packing things for their children..
This entire 'drama' is insufferable, but the real mvp is the makeup the driver girl put on halfway through her videos so she would look like her profile picture.
I thought you were gonna say you would sleep in a packing peanut
ah… i mean… nobody is stealing baby formula and cots for themselves… maybe we need to check if michaela is ok
Some people steal that stuff to sell to those who are actually struggling, but that's always a possibility
literally what i thought throughout the whole thing, she probably did steal them, but there’s no way it wasn’t out of necessity.
Pack and Play lady's story has always seemed a little off to me. Maybe because I've only seen it on recap videos, but did she ever provide recipts (other than the snip of her order total on Instacart), or is everyone just taking her at her word.
I think it's pretty obvious the driver stole the stuff, but I would hope that someone (who obviously has kids of their own) would only do that if they felt it was necessary. But also it's not really okay to actually steal it directly from someone else who obviously needs it as well. It's also kind of insane and unhinged behavior to essentially doxx the driver by giving out her face, first name and location to millions of people leading to her and her family receiving threats. This could have and should have been resolved privately and is all around such a stupid and overly dramatic situation
This was definitely a viral marketing stunt by Shipt and Mikayla was playing a heel.
This feels like a shipt commercial
It's an order. She got reimbursed. Sucks that it wasn't on her timeline. BUT if it was that important? Go to the store. Hundreds of years of kids being raised and vacations taken w/o grocery delivery. It's possible. Not 100% convenient, but not all things that important are convenient. Instacart lady may be rollin' with the stuff in the trunk for weeks. Who cares? The ordering lady is getting a refund. Is all of this wasted time from vacation worth it? Yes, I guess. Free stuff from Ship't and virality. Great entertainment for the rest of us.