It's an absolute joke. I sold a bluray player on there recently, the guy that bought it opened a case against me for not as described. Said it arrived damaged and sent pictures to me for evidence, only the photos he sent were of a different unit with a different serial number. Provided this information to ebay along with photographs of the serial number and they still ruled in his favor. So, £145 down and one bluray player down. EBay is not protecting the sellers in the slightest.
I agree and ebay are complicit in fraud! I had the same wqith a vhs dvd £140, buyer needed it straight away very urgently, 3 weeks later says it does not work, ebay rule in his favour before I even get to test it! Of course get it back and yes fully working!
You should always take serial numbers on electricals. Also in cases like that accept the return and even offer to pay return postage if the buyer refuses. A buyer tried that on with me with an expensive Dualit kettle- they never returned it and closed the case once I said I would need the goods back to inspect. Better losing a few quid in postage costs than £145.
so now trainers that were worth £110, £120 will probably be listed at £99.99 now, to avoid this and therefore also dropping the value of many brands/styles. not good.
they need to sort out the buyers returning different items , i sell mobile phones and in the last 6 weeks ive had a box of rice and a hard back book returned instead of the phone as they were not as described ummmm but yet they get a refund and i have to jump through hoops to get my money back. i have another buyer now asking for a £60 part refund as they had to get one fixed even though i said they could return it but no they want money back. (phone was fully tested before being sent) its getting out of hand now.
You need to open a fraud case with the police. I've had a few buyers try the switcharoo but serial numbers, video evidence of you opening the return package goes a long way. Unsurprisingly Ebay never does anything with those buyer's accounts.
the besr return i ever got was i sold a red polo shirt i said red in title took picture of red polo to be told by the buyer i dont like red !!!!!!!!!!!!!!!!!!!!!!!
Great informative video George. They should give advice on how to describe them if they think there isn’t enough plus your photos are always clear and show every angle. I hope they do take it on board.
Let's be honest its all so ebay can attract more big companies to sell with them thus moving further away from the company that started and became what it is with us used sellers
I’ve sold lots of pairs using this programme and what helps is to describe every issue you see in the description, if there is any. Just saying lightly worn is not enough to go by as they did look more than lightly worn as what you noted to why there probably sent it back. Yes pictures speak thousand times more than words and using up the 12 spots is always vital but even if there is a slight issue on the shoe I always make sure to highlight it in one of the picture slots and if the customer requires more state that you can provide more photos upon request when your free to take them.
Those who want to scam could buy an authentic pair and sell them to a friend so they get the tag. Then switch the tag to a fake pair of the same trainers then sell them on!
I hope you posted this video on Twitter and tagged eBay. That’s so frustrating. I don’t get how they are not as described. I would have been so happy with those trainers after reading your listing.
I was told this when u send gps that eBay check and repackage item but that's not true they just label it and post it on. The trainer scheme is probably a waste of time
Like you said, not even the buyer gets a choice in the mater, more than likely the buyer would of loved them. What's worse is they are using a third party to check them over. Hopefully ebay will improve this for the better communication between buyer and seller. 👍
Hi George, eBay should check the authenticity of the item only they should not be involved in grading them!? Also how much is this going to cost when they start charging it won’t be a heap process I’m sure!
i would imagine ebay want more than "lightly used" for expensive trainers. i very rarely sell trainers(most less that £50) and i put a detailed description of soles, uppers, inners, label and laces. covers my bottom if there's a dispute!!
Never understood the obsession people have with sneakers. I just use cheap/unbranded ones as long as they're comfortable and affordable. Rather keep the rest in my checking account.
I must say I've sold loads of pairs on eBay using this and I had 1 come back saying they were fake. I am still sure they were 100% real as they were an asia only release and no other pairs on eBay or anywhere really, they said fake and sent them back but on a FB group of all NB buyer/sellers/collectors everyone said they were real...in the end I sold them on the FB group for more and didn't have to pay eBay fees.
Look into making a shopify store. Ebay is going to drastically change. They are doing shady stuff in sports cards with goldin auctions and psa. Looks like they have a partnership with a 3rd party for shoes to control competition.
WTH the ad looked fine to me and clear pictures. Ebay has gone down hill a lot. Needs to go back to the old ways. Less fees and the Seller has more rights. Seems the buyer has more.
This is absolutely shocking.. Ebay really don't care sometimes I think. Clearly see you're a great seller and your business pays alot of fees. This can destory someone income. But like others have said. Watch the amount of "99.99" trainers pop up now. 😔
Yep had a nightmare myself pair of Yeezy 200 pound order rejected as box wasn’t described accurately it was pictured and was I. Good condition just not mint thanks eBay
Thanks for the quick summary of what the programme is. I've been wondering because I sell loads of trainers, but rarely over £100. The initial sound of the programme was very good, sounds similar to GSP where you'd ship the item to the Ebay centre and they handle it from there. But after hearing your issue, I'll be taking alot more care with my description to makesure it dont happen to me too
I will be avoiding ebay now. I sold a paid without a box, absolutely 100% legit and descriptions and details a plenty. They said couldn't authenticate. Buyer then managed to message me and said they wanted them still. We made a private sale outside ebay. When I rang ebay to kick off (they banned me for 3 days which then meant 1 sale in 7 days after this but that's another story) they then told me to relist on the site as buy it now for him to buy! I told them they were having a laugh as the process would happen again and that they would not be getting any commission. These sold for £311.50!
eBay is never happy when they don't get their commission, same goes for govts. If the mafia does it it's bad (definitely), but legal companies/govts? Oh, it's just part of the process.
You are dead right this should be a good system that helps both the seller and the buyer by providing piece of mind for both! Unfortunately they missed the mark on this one as your item was clearly described and should not have been returned. Lets hope they can get this right so that it doesn't put people off selling these types of items.
Not shoe related but.. I sold a small quantity of scrap 9ct gold on Ebay very recently and ended up getting a neutral comment saying " the ear ring isn't gold" said earring was the biggest thing in the lot so would've weighed the most. The buyer didn't communicate with me, ask for a refund or call me a c#$t.. nothing.. Surely you'd ask for a partial refund, wouldn't you? Nope, nothing, just left a comment...... I asked Ebay to remove it as I didn't want people to think I sold dodgy stuff but no, they wouldn't take it off .. tossers!
Yeah my experience albeit limited with ebays new ideas is they are always pretty flawed. Like the ebay run managed payments scheme, which only saves you a bit in fees, but takes days to receive your payment.
Oh great another thing forced down our throats , I can't wait to see the new ways that these will mess up my sales , after managed payments , updates that no longer gives any status to my tracking , fees over fees and no shipping option for my country , I'm rethinking selling on ebay
I think its fair for them to say you didnt describe them well enough. One line doesnt really suffice in my experience. Any wear to the sole is more than light use, because the sole has worn down. Its a good service, if someones paying three figures for some shoes i think its more than reasonable to expect more than a one line description even with photos. Be as idiot proof as possible.
But then of that's the case surely I would have more than 1 item not as described case in over 400 sales in a year?? This is exactly what's wrong with the scheme at the moment, my great lightly used condition is different to yours. A pictures speaks a thousand words apparently so that's why I make sure my pictures are crisp and clear to go with a description
@@RetroReselling yeah but that’s not really relevant because those 400 weren’t all through the verification scheme. It’s for big sales over 100£ so makes sense they’d want you to be more descriptive in those listings.
It should be relevant as I've had 400+ customers completely satisfied with my listings & service lol. Just proves even more how ridiculous this new scheme is. Whack them on Depop next time
That is a load of crap, opinions on description are going to vary from one person to another, if the 3rd party think that you described it incorrectly (in their opinion) then surely they should give you a word for word description of what they think it should be, what if you had just put 'used' that's technically correct and covers all bases, do they want us to guess how many hours theyve been worn for lol and in what weather conditions etc, I'd be back on the phone asking for my money back and all traces of defects removed
I can understand how annoyed you are George but I have been watching your videos recently and sometimes you do buy trainers from the shoe guy that that you say are in great condition. I would be inclined to disagree with you as I think the big thing is the soles of the trainers determines how much wear they have had. I think if you take a look at these trainers again you can clearly see some flaws in them. I don't think ebay had a problem with the pics you provided it was just your item description that didn't match the pics. In great lightly used condition,
What I say quickly whilst rushing through what I bought in a video and what I actually put in a description when I've had chance to see the item properly is completely different. Again only 1 return for item not described before this one out of 400+ sales
@@RetroReselling I find with eBay you always have to under sell an item. Because everyone has a different opinion on what they perceive is new, used, lightly used, great condition etc.
@@whomeme3478 He has clear pictures, so no real need for interpretation. The problem is dumb buyers who don't magnify the pictures or even read the description.
@@RetroReselling As someone who has sold hundreds of shoes, your shoes are gently used and you did nothing wrong. Buyers just need to open their eyes and look at the pictures. Most do a half ass job at looking at the pics/description. You also have people that live above their means, have a bill to pay, and return your item to pay the bill. Also alot of late night drunk/high buying. Aka buyer remorse.
how? the authenticity part is good, but returning items not as described when they clearly were, and not telling you how to describe them in future isnt good for anyone. The buyer doesnt get their item, AND they have to wait forever for a refund...for nothing
Good idea but 2 many flaws for my like I think you described them trainers spot on what do they want from sellers ebay need a kick up the ass joke that so what do they expect you to say in bad condition 🤔
Hey George, Re-list them as 2 x Buy it Now listings. £75.00 for the Left Trainer and £75.00 for the Right Trainer. Problem Solved. Add a note to the description to let buyers know why you've had to take this ridiculous approach. Good Luck.
My honest opinion friend! Don’t sell trainers 👟 dump the niche go sell other stuff! I’ve been doing eBay since 1998 and am top rated seller sold one pair of trainers in all that time.
I have 2 pairs of trainers currently over £100 - After watching this video it's made me nervous to what to expect when they sell. Thanks for the useful video!
It's an absolute joke. I sold a bluray player on there recently, the guy that bought it opened a case against me for not as described. Said it arrived damaged and sent pictures to me for evidence, only the photos he sent were of a different unit with a different serial number. Provided this information to ebay along with photographs of the serial number and they still ruled in his favor. So, £145 down and one bluray player down. EBay is not protecting the sellers in the slightest.
I agree and ebay are complicit in fraud! I had the same wqith a vhs dvd £140, buyer needed it straight away very urgently, 3 weeks later says it does not work, ebay rule in his favour before I even get to test it! Of course get it back and yes fully working!
You should always take serial numbers on electricals. Also in cases like that accept the return and even offer to pay return postage if the buyer refuses. A buyer tried that on with me with an expensive Dualit kettle- they never returned it and closed the case once I said I would need the goods back to inspect. Better losing a few quid in postage costs than £145.
I've had this. Wait till the buyer lists something of high value. 2 can play that game. 😉
Which means , sales of trainers above 100pounds = Depop !!
I don't even understand what the point of it is? Buyers have the money back guarantee anyway so why do they feel the need to interfere!?
so now trainers that were worth £110, £120 will probably be listed at £99.99 now, to avoid this and therefore also dropping the value of many brands/styles. not good.
eBay:
Buyers - Welcome, please enjoy our site.
Sellers - Piss off you numpties.
they need to sort out the buyers returning different items , i sell mobile phones and in the last 6 weeks ive had a box of rice and a hard back book returned instead of the phone as they were not as described ummmm but yet they get a refund and i have to jump through hoops to get my money back. i have another buyer now asking for a £60 part refund as they had to get one fixed even though i said they could return it but no they want money back. (phone was fully tested before being sent) its getting out of hand now.
You need to open a fraud case with the police. I've had a few buyers try the switcharoo but serial numbers, video evidence of you opening the return package goes a long way. Unsurprisingly Ebay never does anything with those buyer's accounts.
the besr return i ever got was i sold a red polo shirt i said red in title took picture of red polo to be told by the buyer i dont like red !!!!!!!!!!!!!!!!!!!!!!!
Great informative video George. They should give advice on how to describe them if they think there isn’t enough plus your photos are always clear and show every angle. I hope they do take it on board.
Let's be honest its all so ebay can attract more big companies to sell with them thus moving further away from the company that started and became what it is with us used sellers
No, it is so people don't get scammed for fakes when buying expensive pairs of shoes
All trainers OVER £450 will require a signature 👍
Sounds like a pain in the arse
It’s eBay. They specialise in that sort of thing.
I’ve sold lots of pairs using this programme and what helps is to describe every issue you see in the description, if there is any. Just saying lightly worn is not enough to go by as they did look more than lightly worn as what you noted to why there probably sent it back. Yes pictures speak thousand times more than words and using up the 12 spots is always vital but even if there is a slight issue on the shoe I always make sure to highlight it in one of the picture slots and if the customer requires more state that you can provide more photos upon request when your free to take them.
Those who want to scam could buy an authentic pair and sell them to a friend so they get the tag. Then switch the tag to a fake pair of the same trainers then sell them on!
The authentication tag cant be reattached after it is taken off
On the flip side , I sell a lot of trainers also but mainly boxed / new. Never had any issues with the authenticity service. I find it very quick.
I thought this process was optional that’s what I was initially led to believe? Watch how many pairs go missing in the “system”
I hope you posted this video on Twitter and tagged eBay.
That’s so frustrating. I don’t get how they are not as described. I would have been so happy with those trainers after reading your listing.
Great video George - sounds like ebay really need to sort this out or people will be selling elsewhere
This is ridiculous they need to rethink this 😒
I was told this when u send gps that eBay check and repackage item but that's not true they just label it and post it on. The trainer scheme is probably a waste of time
Like you said, not even the buyer gets a choice in the mater, more than likely the buyer would of loved them. What's worse is they are using a third party to check them over. Hopefully ebay will improve this for the better communication between buyer and seller. 👍
Hi George, eBay should check the authenticity of the item only they should not be involved in grading them!? Also how much is this going to cost when they start charging it won’t be a heap process I’m sure!
i would imagine ebay want more than "lightly used" for expensive trainers. i very rarely sell trainers(most less that £50) and i put a detailed description of soles, uppers, inners, label and laces. covers my bottom if there's a dispute!!
Does not cover your bottom. Buyers will return for any reason they make up.
They just closed a case on me saying i got a return yet still not recieved the product.
Never understood the obsession people have with sneakers. I just use cheap/unbranded ones as long as they're comfortable and affordable.
Rather keep the rest in my checking account.
I must say I've sold loads of pairs on eBay using this and I had 1 come back saying they were fake. I am still sure they were 100% real as they were an asia only release and no other pairs on eBay or anywhere really, they said fake and sent them back but on a FB group of all NB buyer/sellers/collectors everyone said they were real...in the end I sold them on the FB group for more and didn't have to pay eBay fees.
Look into making a shopify store. Ebay is going to drastically change. They are doing shady stuff in sports cards with goldin auctions and psa. Looks like they have a partnership with a 3rd party for shoes to control competition.
they probably don't want you to be able to contact the seller after this so you can't arrange a sale outside ebay.
amazing upload Retro Reselling. I killed the thumbs up on your video. Continue to keep up the outstanding work.
WTH the ad looked fine to me and clear pictures. Ebay has gone down hill a lot. Needs to go back to the old ways. Less fees and the Seller has more rights. Seems the buyer has more.
This is absolutely shocking.. Ebay really don't care sometimes I think. Clearly see you're a great seller and your business pays alot of fees. This can destory someone income. But like others have said. Watch the amount of "99.99" trainers pop up now. 😔
It should just be about the facts not something subjective like descriptions, you could just get someone having a bad day checking them.
Yep had a nightmare myself pair of Yeezy 200 pound order rejected as box wasn’t described accurately it was pictured and was I. Good condition just not mint thanks eBay
Works great for selling new pairs😀 keep up the videos tho great work 👍🏼
Thanks for the quick summary of what the programme is. I've been wondering because I sell loads of trainers, but rarely over £100. The initial sound of the programme was very good, sounds similar to GSP where you'd ship the item to the Ebay centre and they handle it from there. But after hearing your issue, I'll be taking alot more care with my description to makesure it dont happen to me too
I will be avoiding ebay now. I sold a paid without a box, absolutely 100% legit and descriptions and details a plenty. They said couldn't authenticate. Buyer then managed to message me and said they wanted them still. We made a private sale outside ebay. When I rang ebay to kick off (they banned me for 3 days which then meant 1 sale in 7 days after this but that's another story) they then told me to relist on the site as buy it now for him to buy! I told them they were having a laugh as the process would happen again and that they would not be getting any commission. These sold for £311.50!
eBay is never happy when they don't get their commission, same goes for govts.
If the mafia does it it's bad (definitely), but legal companies/govts? Oh, it's just part of the process.
Just sell up to £100 on ebay and over £100 elsewhere I suppose?
Sounds like a backwards step.are they trying to drive sellers away.plenty other options for sellers as well now.
You are dead right this should be a good system that helps both the seller and the buyer by providing piece of mind for both! Unfortunately they missed the mark on this one as your item was clearly described and should not have been returned. Lets hope they can get this right so that it doesn't put people off selling these types of items.
Gotta love you George some great points in this video how many pairs will have a NFC tag switched onto a fake pair 🙈
No pairs will have a tag switched over because it isn't physically possible to do so
If they think it’s not an accurate description they should tell you how you should have described them.
Sell on other platforms. The system is badly flawed. You will suffer this again and again.
Not shoe related but.. I sold a small quantity of scrap 9ct gold on Ebay very recently and ended up getting a neutral comment saying " the ear ring isn't gold" said earring was the biggest thing in the lot so would've weighed the most. The buyer didn't communicate with me, ask for a refund or call me a c#$t.. nothing..
Surely you'd ask for a partial refund, wouldn't you? Nope, nothing, just left a comment...... I asked Ebay to remove it as I didn't want people to think I sold dodgy stuff but no, they wouldn't take it off .. tossers!
Yeah my experience albeit limited with ebays new ideas is they are always pretty flawed. Like the ebay run managed payments scheme, which only saves you a bit in fees, but takes days to receive your payment.
Do the third party make a commission on ones they send back or something?
Oh great another thing forced down our throats , I can't wait to see the new ways that these will mess up my sales , after managed payments , updates that no longer gives any status to my tracking , fees over fees and no shipping option for my country , I'm rethinking selling on ebay
Its good to make light to this issue. Thanks for the video.
good video
ebay have done my head in lately as well making stupid decisions
I think its fair for them to say you didnt describe them well enough.
One line doesnt really suffice in my experience. Any wear to the sole is more than light use, because the sole has worn down. Its a good service, if someones paying three figures for some shoes i think its more than reasonable to expect more than a one line description even with photos. Be as idiot proof as possible.
But then of that's the case surely I would have more than 1 item not as described case in over 400 sales in a year??
This is exactly what's wrong with the scheme at the moment, my great lightly used condition is different to yours.
A pictures speaks a thousand words apparently so that's why I make sure my pictures are crisp and clear to go with a description
@@RetroReselling yeah but that’s not really relevant because those 400 weren’t all through the verification scheme. It’s for big sales over 100£ so makes sense they’d want you to be more descriptive in those listings.
It should be relevant as I've had 400+ customers completely satisfied with my listings & service lol.
Just proves even more how ridiculous this new scheme is.
Whack them on Depop next time
All sneakers OVER £450
That is a load of crap, opinions on description are going to vary from one person to another, if the 3rd party think that you described it incorrectly (in their opinion) then surely they should give you a word for word description of what they think it should be, what if you had just put 'used' that's technically correct and covers all bases, do they want us to guess how many hours theyve been worn for lol and in what weather conditions etc, I'd be back on the phone asking for my money back and all traces of defects removed
Maybe tell sellers upfront what a seller needs exactly to describe. Not saying after the item sold say it is incorrect
I can understand how annoyed you are George but I have been watching your videos recently and sometimes you do buy trainers from the shoe guy that that you say are in great condition. I would be inclined to disagree with you as I think the big thing is the soles of the trainers determines how much wear they have had. I think if you take a look at these trainers again you can clearly see some flaws in them. I don't think ebay had a problem with the pics you provided it was just your item description that didn't match the pics. In great lightly used condition,
What I say quickly whilst rushing through what I bought in a video and what I actually put in a description when I've had chance to see the item properly is completely different.
Again only 1 return for item not described before this one out of 400+ sales
@@RetroReselling I find with eBay you always have to under sell an item. Because everyone has a different opinion on what they perceive is new, used, lightly used, great condition etc.
@@whomeme3478 He has clear pictures, so no real need for interpretation. The problem is dumb buyers who don't magnify the pictures or even read the description.
@@RetroReselling As someone who has sold hundreds of shoes, your shoes are gently used and you did nothing wrong. Buyers just need to open their eyes and look at the pictures. Most do a half ass job at looking at the pics/description. You also have people that live above their means, have a bill to pay, and return your item to pay the bill. Also alot of late night drunk/high buying. Aka buyer remorse.
From a buyers perspective this is good.
how? the authenticity part is good, but returning items not as described when they clearly were, and not telling you how to describe them in future isnt good for anyone. The buyer doesnt get their item, AND they have to wait forever for a refund...for nothing
Good idea but 2 many flaws for my like I think you described them trainers spot on what do they want from sellers ebay need a kick up the ass joke that so what do they expect you to say in bad condition 🤔
Will you need to show the original purchase receipt to prove they’re real?
No you don't have to give a receipt because ebay do the authentication by themselves :)
Just use Vinted instead
standard ebay, not giving a monkey about sellers.
Computer says no
How frustrating for you & the buyer!
Hey George, Re-list them as 2 x Buy it Now listings. £75.00 for the Left Trainer and £75.00 for the Right Trainer. Problem Solved. Add a note to the description to let buyers know why you've had to take this ridiculous approach. Good Luck.
and then find your account suspended...
Ebay joke got rid of chat just call us now
My honest opinion friend! Don’t sell trainers 👟 dump the niche go sell other stuff! I’ve been doing eBay since 1998 and am top rated seller sold one pair of trainers in all that time.
Why would he not wanna continue with his shoe selling business 🤷♂️
@@Allkindz268 He has to, He is a Sole Trader :) :) :)
I would have put in a better idiot proof description stating any wear as they are used some minor wear to soles maybe ?
Sounds like a nightmare george
I have 2 pairs of trainers currently over £100 - After watching this video it's made me nervous to what to expect when they sell. Thanks for the useful video!
Nightmare, irreversible dings really hurt sellers.
ebay as goin to the dogs will not sell any more bye bye ebay