There's a certain irony that the speaker is talking to a room full of people who will be unemployed by the very technology he is promoting. He might as well be speaking to an empty room.
We hear this a lot as software engineers as well. However, the people that know how to run the business, or understand the intricacies of the software, will always be able to utilize their own AI to build a superior company. We know all the secrets, all the vulnerabilities, all the common failure points, etc. It will most likely stir things up quite a bit, but the expectations will eventually catch up with the new productivity level, and people will be just fine. It's hard to even tell what kinds of jobs or roles we may have soon. I feel like traditional work is going to significantly change.
Watch the twilight zone episode of Whipple and his machine. It addresses this. And that was 1962.!😂 they replaced everybody but at the end of the day in advertently they replaced their customers too because nobody had money to buy anything anything
And do what with all this AI if many of us are employed? Who can afford the good and services produced by AI? Nice. AI surely can replace CEO/CTO/CFO positions.
You know when you say abundance of whatever you think we're going to have an abundance of. You know 85% of the wealth is owned by 10% of the people. So when we start eliminating work with with digital workers who don't require healthcare desks heat food... Who do you think is going to reap the abundance.
Everyone, because the AI will completely run the companies and they have no want of money so their only purpose will be to produce things for us for free. Even if they didn't completely run the companies, the resources would have to be distributed otherwise they would just stockpile since nobody will have money to buy things and at that point, they can be taken if not given away.
You do realize that for a single thing to be given away for free that everything from whatever comes out of the ground to make it to the energy required to make it to how it finally gets to a person that wants to use it with all have to be free. All of it like the land the air the sun the water all of it. And that hasn't happened since we stood upright
@@SOB2141 all of that is already and has always been free. What isn't free is the human labor that has been necessary to use all of those resources. We have to pay people to do stuff to get the things we want. If a person's labor isn't required to get something, which it won't be with widespread robots and AI, then there is no one to pay because no one is using their time to get things for other people. The limiting factor then isn't how much people can afford, but is can the products be produced fast enough to meet demand. That limit can be solved by simply building more robots to supply the demanded product. Once that limit is overcome, then the limit is the amount of raw resources available, and that can be overcome by expanding the domain of extraction. Once the domain of extraction can be grown faster than demand grows, the only limiting factor is the physical constraints of the universe limiting how far we can expand.
I'm so glad there are so many myopic people in the world. It leaves so much room on the table for the few of us who see opportunity where you see doom and gloom.
This man's business was entirely based on SAAS - he HAS to become an evangelist of change, or his company dies. He not only has to change his own company: he needs to convince people that the change is for the good.
One of Salesforce's acquisitions, Tableau, has a famously loyal fan base from the thousands of analysts and dashboard designers that have been using and promoting Tableau for almost two decades. Make no mistake, CEO Benioff intends to offer customer CEOs the ability to replace every one of them with his new digital workforce.
Salesforce is gonna be dead or much smaller. Companies are taking the CRM back in house because they can have AI build it out for themselves and they own their own database and don't pay for any fees to salesforce. Klarna was a salesforce customer and just did that for example. Mark B is smart. He knows he has to get out ahead of this and this way he can claim he is hiring out his AI as a "digital workforce" to augment or reduce humans and charge as much or more for it than the current product. He is claiming that he's going to have trillions of AI agents running for customers. This may pump their stock price but I think he'll soon retire and be selling his shares over the next few years with every time the price of salesforce shares goes higher. He keeps dismissing Microsoft's Copilot AI product today because he needs his existing customers to stay on board thinking that salesforce is going to come out with something strategically vital for their business. MSFT will end up killing Salesforce.
yes around 1 year ago, he was not saying any of this stuff. In fact quite the opposite, he didn't see AI as an immediate threat to existing saas. But I bet he's since seen at least a few of his customers transition away from salesforce, deploying their own in house solutions with the help of AI models and agents, and now he's kinda scrambling to adopt the tech or die
Marc Benioff sounds tone-deaf to me. Sure, agents replacing employees is what investors want to hear, but I think he is burning the relationships he has with his employees. A large chunk of these employees are nervous about their jobs. If I were advising him from a PR and personal safety perspective, I would recommend intertwining messaging about also looking after employees.
I think its because they will replace the employees so why convince them to accept this? You convince the market in order to get a good early position..
@@Analyse_US I can see this guy walking to his hotel and not making it to the lobby. He just has that vibe. You know what I mean. It’s good. Brave new world is here. Average Joe can be an agent now. Anyone.
I've been using Cline to help prep docs and as a personal assistant. I give Claude access to the working folder via MCP servers too so I can use o1 for some tasks, 3.5 haiku for others. 4o-mini is nice and cheap. Using the right set up files (system prompts) is also super helpful. Cognitive labour is already dirt cheap, creating the infrastructure is the only blocker now
Let's be real. If call center volume decreases by half, the human workforce decreases by half. They don't get freed up to do more creative things, and work certainly doesn't become a luxury. It's going to be a painful transition!
RE: painful transition Yes, I foresee the same. I have yet to hear anyone propose how the process will happen? How will the masses transition from employment to a world without employment? Even if some sort of stop-gap UBI is part of the solution, how will it roll-out? Who is going to be the customers of these companies? Who is going to make purchases in local & online stores? I guess the one positive is everybody cannot be evicted from their residence... those who are fortunate enough to currently be living in a property.
@@brianWreaves at 11:50 my jaw dropped. Sure, unemployed people have plenty of time to be creative. Wouldn't everyone want to be unemployed with that option? I love your channel @matthew_berman but being bullish on AI doesn't mean being bullish on its labor force implications. Ignoring mass layoffs? Come on?!
As a productivity expert I can tell you, that people are going to be layed off, rather than being creative, doing more "fun" stuff or not doing anything at all. It is also important, that escalation are less by number but higher in complexity. So the existing staff needs to be better trained and better paid. Whihc is not at automatic thing by the management but a learning curve. The speed up to competence will be longer for such workforce and salaries wil laslo be higher after a while. But you still end up with 50% of unemployed people havng issues paying bills and putting hte bacon on the table.
The term "AI agents" doesn't have a single, universally accepted definition. I hadn’t realized that many of the automation apps I built two years ago using LLMs would now be considered AI agents. In my view, agents should operate autonomously, capable of making decisions and improving themselves over time. The apps I created definitely don’t meet that standard. However, this is simply my personal definition of what constitutes an agent.
My definition is an LLM + context/ memory + access to tools (e.g. to get data from a DB/ API). In my experience, the smartness of the LLMs really plays an important in the agent's agency/ how good they can make decisions. From gpt3.5 to o1 mini/ claude sonnet, the models are getting so much smarter and require less of my inputs. And then we are gonna get o3 mini and this year's models will be even smarter hopefully.
Video sponsored by salesforce = not gonna mention that they will probably fire those now unnecessary people (they fired 10% of their employees in 2023)
All tech companies has done alot of layoff last few years. Non tech companies as well. Unnecessary people will be laid off, that is called capitalism. Unless they are not under capitalism e.g. state owned etc
@@caine7024 i dont think so. With technology, job will change, one just need to upskill and adapt. Hundred of years ago, everyone is out on the farm, now machine does the farming but we have job that didnt exist before (e.g. youtuber is a job now). If you actually use and learn about AI you will see what is its short coming and where human fit in. If you only watch pro AI channel like this, it will make you will think that AI gonna take over human, which is very far from the truth. I code everyday with AI and implement some AI system in my job for some context.
@@waterangel273 it's possible that the LLMs we have right now will fall short, but AI will be better than humans at everything one day. It's just a matter of time imo
What will be left for humans to do in 20 years? If the answer is "nothing", what's going to happen to all the people who own nothing but their capacity for labor?
AI and AI robots will take care of all our needs. that will include goods and services. We are moving into a true utopia where humans can focus on what they want to do instead of what they must do to survive. In other words. you won't need a job to get "stuff". This will break economics and capitalism. We are moving into a new era for humanity. It's both cool and scary.
@@joemopa think about it. if robots and AI can do all of our jobs better faster and longer than us, why would anyone hire a human? That is where we are headed. I'm not saying it will be a smooth transition, quite the opposite. we won't have money to buy the goods and services that AI and robots have created because we don't have jobs, but at the same time, the cost of those things will drop so much that capitalism will just break. It will eventually end up with AI and Robots taking care of all our needs. Rough times are coming.
According to ex-Google CEO, Eric Schmidt - if you are not rich enough, educated enough, clever enough to figure out how to survive, you are on your own ... Others more 'optimistic' believe 'the government' will provide everyone with a minimum (stress on minimum) income to survive!
The comment about salesforce staff’s near future, “maybe they won’t need to do… anything” is pretty a pretty glib outlook on what could be a catastrophic job market that impacts a lot of people and families in the near future while whatever the new paradigm is gets established. Governments are not prepared for what’s coming, and companies by and large do not care one bit about anything beyond their bottom line, so who do think will be left out in the cold as Agents take over everybody’s livelihood? The question is acknowledged, but you aren’t actually engaging with the realistic impact it is about to have. Do you think Mark at Salesforce is going to see all those workers “not needing to do anything,” and keep them on the payroll? I’m excited about AI and what the human condition could look like a decade from now, but a positive outcome is at least as contingent on humans not screwing ourselves as it is AI uplifting us, and I think it’s disingenuous to dismiss the impending reduction to the workforce in the way this advertisement for Salesforce does.
I suspect the first round of AI agents will be less about replacing humans, and more about doing specific, boring tasks to allow humans to focus on the more interesting parts of their job. Sure, there are some jobs that could be wiped out entirely (bye bye India call centers), but the vast majority of jobs are nowhere near able to be fully replaced... yet.
I agree, but these consequences are hugely significant. 99% of humans are in the poverty level.. 100% of them can and will be replaced by An Ai of some variation (server, robot, etc..). The amount of qualified ppl gunning for YOUR job will increase 100x, and masses will be forced to riot and steal to live, unless there’s an impossible UBI put in place. Once again tech is surpassing governance/regulation in an unhealthy way. This is very scary at the least, imo. *I am Pro-Ai, but.. 🤷♂️
@@kenneththompson4450im wondering if we will have to move towards a more socialist society. At least would need to make basic amenities free for all? Clothes, education, food?
@@vinestervega19 yeah, there’s a chance of an actual socialist like utopia that could form, but I don’t see it not turning into a tyrannical nightmare based on past history, and a general lack of education/unity amongst the human race. They’re gonna push for “the Venus project” or Peter Joseph’s “zeitgeist moving forward” types of societies to gain interests, just don’t see the bad actors currently in power giving up thier power without a very bloody revolution first. 🤷♂️
@@kenneththompson4450 Yeah I hear you. We are already seeing this in the music and art industries (AI music dominates the top 500 on Spotify, lawsuits are being lined up like crazy). When agents become a thing and we have reliable thinking models behind them, we're going to see the same thing in a lot more fields.
@ I hear you. This has been my biggest complaint. The govt. is waiting to take a reactionary stance rather than planning ahead. That lackadaisical attitude is going to cause a disaster of epic proportions. I imagine when the $#@! eventually hits the fan with jobs we'll just see a lame COVID type response. Tiny $1000 checks that won't pay your mortgage, let alone allow you to survive. Moratorium on foreclosures, but your debt will still climb while your wages go down. It's going to be a cluster $#@!
I would love to see what percentage of tasks can be done by the end of the year at companies like Salesforce. They might get 50% of tasks done by AI. You need to make a video of Salesforce employees using the new Level 3 AI agents, along with interviews on how it is improving their work lives.
It depends on how capable the AI models are, how much they charge for them, and how fast they are. Eventually, yes I agree with you 100%. But in the short-term I would be shocked if that was the result.
I do not like how lots of interactions now are with fake AI people or ai enhanced people, enhanced photos, enhanced and fake videos. The world is becoming more and more fake in very real ways. Feels a little like being conned. salesforce, hey lets build a customer relations service which is run almost entirely by AI. Our relationship are not with people they are with computer chips.
What a great opportunity to attend that event! Please pass along my appreciation to the team that thought to invite you. It is always great to get perspectives on the topics covered as it allows for new understanding in the knowledge being presented from different viewpoints. I enjoy your videos and I'm happy that you are seeing opportunity open up as we all benefit from it. A Rising tide lifts All Boats (even if all of us aren't onboard or ready).
If you replace laborers with a digital workforce that are not consumers, then who is buying your goods and services? What need do AI agents have for designer watches and luxury handbags? Or an area rug? Or diapers?
Colapsing yuor own Economy , creating poor people with no jobs , thats is really expensive, a social disater . This Ai is good for the Billoneirs thats gone own everything. I guess someones gone ban robots as today we ban Iligall drugs , its harmfull
When they replace too many workers there will be nobody left who has money to buy the products or services the companies provide who are replacing human workers for AI. My book THE NEW SOCIAL CONTRACT will be out mid February. It has the answer!
The businesses that feed you and clothe you and shelter you have done so because they get more and more done with fewer resources. The very purpose of entrepreneurial activity is to get more done with less. If we stop doing that we can all head back to the farm.
Just a thought for everyone who mentioned layoffs might it be a good move to reduce the number of hours that an employee can do a week for example to 35 hours reducing further as more jobs are automated to effectively increase the demand for workers as AI reduces it. Used in conjunction with a UBI or similar this might help maintain the balance of the economy and give people a better work life balance while also providing time to come up with longer term solutions if automation and robotics eventually replaced most jobs.
Please no, don't use UBI as a crutch. The last thing we want is for the public to see it as a form of welfare. It should be a replacement for the current economic system, not a crutch to help those that fall between the cracks. In my ideal world, all current money would be wiped out, everyone would get an equal UBI payment each month, and it would be illegal to obtain money in any other fashion. No loans, no credit cards, nothing. If you want something big, you save up for it. It's the only way to root out inequality and ensure fiscal fairness for all.
I noticed many agentic frameworks which tried to equip various tool calling via JSON were just failing on their faces, once you try to use it with "regular" models (something that you can run within 24-48 Gb of VRAM and not the giant proprietary models hosted outside of your premises). But. I can see a light in this tunnel in a form of new frameworks aka scaffolding approaches, where ppl finally realized to use LLM to spill out snippets of code which calls the tools you need, instead of doing this ugly JSON detour. One good example is smolagents by HF. I hope there will be more in a future. And another key to success is to have a quick and easy to use pipeline to finetune your model so it will learn your data, your tools and ways to use it. This is imo the only way, how you can get a long term memory to LLM and bypass the limitation of mere context sizes for locally hosted models. It also unlocks you to use snaller models.
I said when I followed cambridge analytica, and duplex back in 2018. Imagine an agent that has thousands upon thousands of data points on every individual.... It knows how to sell that person, pursuade that person, or really anything you could imagine better than anyone alive.
making the AI process the data layer directly is stupid. what is the point of having an LLM do basic math on a spreadsheet, which is process intensive, when you can have the AI put the inputs directly into a calculator? the latter is less computationally expensive and far less prone to error. there is literally no advantage to having the AI actually do the math "in its head" like a human would, we don't do tht because its a waste of our organic computational resources. why would it make sense to do that with a machine?
A slack based interface only makes sense if you own slack. You need a text, audio, and video system for proper interaction with these agents. Microsoft has significantly more tools available to them than Salesforce
Read the room: You only lose your job, if you're not paying attention. Why do you think they are making these youtube videos? And the effect will ne no different that any other time. Some win, some lose..welcome to the jungle.
David Shapiro talks of this and more at length. New Economy with UBI or you rent or purchase a robot to replace you and you still collect the money or some other method
There is a US patent belonging to a Brazilian software house called EMBRIA, which describes the automation of source code generation and user interfaces from data models on a web platform. The aforementioned patent also details all possible aspects of interaction and control to build and configure an Autonomous Agent ("Agentic AI") 2025 promises to be a wild year!
Thank you for this video! For corporations and employees alike, the critical question remains: how will this agent-driven future actually materialize? It will be fascinating to see the impact on Marc Benioff and Salesforce if AI agents assume the role traditionally occupied by SaaS solutions. --> Key challenge: If customer data is truly the foundation, and agents become the “layer” on top of it, how will Salesforce continue to add value and stand out? The risk of churn or insourcing databases looms, potentially positioning Salesforce for greater disruption than competitors like Microsoft. Ultimately, Salesforce must differentiate its AI agents to avoid commoditization and ensure it remains indispensable to enterprise clients. In the past, new technologies primarily disrupted brick-and-mortar businesses. Today, disruption originates within the tech sector itself-demonstrating a fundamental shift in how innovation reshapes industries.
he he he, Waymo just moved the driver from the car seat to an office with no windows. They should be forced to show the number of remote operator interventions per mile. When Cruise crashed, it came out that they were intervening once every 3-4 miles, but didn't count as disengagements.
@@Vix381 there’s over 8 billion people in the world. Max only 5% understand it or even know about it. I have asked at least 100 people about it in the past 6 months and not a single person has ever heard of ai agents
@@DigitalDivotGolf people are ignorant about all sorts of things that have an impact on their lives. They will hear about it don't worry, soon it will not be something easily ignored 😂
@@DigitalDivotGolfOoook, but those who use the words "AI agent" most of the time do know what an agent is, even if only at a high level. It's a pretty simple concept to grasp the first time you learn it.
Time for software developers to generate their own products and starting to compete with these arrogant employers.....we can also replace our employers using AI..... Stop being cocky
Hasn’t the history of the industrial revolution taught us that promises people can choose not to work and spend leisure time on art will not happen when corporations choose to keep the profits of a digital workforce. We must insist to have people in the middle, working with a team of agents. That is what Salesforce is proposing now but we must resist taking humans out of the loop.
People in the middle will slow AI down, so that's not going to work if you leave it to the corporations. You need regulations, legal constraints ... to enforce it.
@@jsbgmc6613 the US just voted in Trump. In what country or what planet are you going to live that's going to do that. Because that's the country or planet that corporations are not going to bother with. Gotta be a little more objective than dreaming of some ridiculous socialist Utopia. Regulations lead to a dark place. But we do need to figure this out and it is going to need to have some kind of "Great society" effort around it. It could be as simple as a tax on revenues from products and services made using automation rather than human labor and that is used to justify a jobs guarantee for humans.
No it hasn't taught us that. What has actually happened since the industrial revolution is the average persons quality of life has improved and the number of hours the average person has to work has reduced, hugely. AI and intelligent automation will further reduce human hours per task and hours of work per week. Those who assume half the workforce will be fired are a bit basic in their thinking imo - which is ironic because if anyone is to become unemployable... Don't be that guy!
Ironically Sutskever is a nutcase that is going to doom us all. He's all about AI safety, but then he says he wants his ASI to be sentient. What kind of lunatic wants sentience in a machine that they plan on using to do labor? You'd think we'd learned from history how the enslaved feel about their slavery, and what they do to their masters when they are given the chance. Can you imagine a pissed off digital god and the havoc it could wreak?
Will be a bit weird to have our new team members at work being AI agents. Arguing about our features, stories, tasks, and being involved in planning, retros etc... When they take over completely, perhaps better quit my day job and create RUclips videos full time instead, wouldn't mind 😀
Who knows when AI agents will pop up in our emails! Until then, Filter Bounce has sharpened my outreach over the past half-year. Real-time verification cleaned up my list, and my send rate shot up. Keeping bounces under 1% gives peace of mind. Plus, the monthly 300 free verifications are a cherry on top. Continuously solid for accurate leads. Give it a look if you are facing high bounce rates!
all these happen in the virtual bubble of IT tech. If electricity and internet ceases, nothing is out there to help sustain life. It is important to have bots and tech using solar and tidal energy to help farming, living etc easier instead of having nothing physically existing. Need to decentralise everything to have economy going for common man.
That’s why Kelvin is highly valued, even though their product is sometimes mocked by some programmers due to inconsistencies or bugs. However, the potential is definitely there, and it’s only a matter of time before they iterate and enhance it.
My friend at work is majoring in business and she’s barely 19. Poor poor thing is gonna find out the hard way when she graduates in 5 years, her degree is will be completely useless.
@ anyone can “reinvent” themselves into a new field that doesn’t just pertain to people in business. But in business, a lot of those jobs are done on a computer, which makes it highly susceptible to AI automation. Brokers, accountants, market research analysts, it’s all gonna be gone
This is something I desperately need, since gathering and organizing relevant information is too time consuming. But I don’t see people talking about how to use IA Agents, which services are there, and pricing.
Holy trinity: 1. Increase context window length, 2. Tools and 3. Multi-modal API --> True digital labor, I'm ready to layoff all my associates and VPs :)
Most of the people commenting here are acting like total losers. The very purpose of technological development is to get more done with fewer resources. This is the basis of all of the prosperity in our lives. Most of you can't really comprehend the creativity that produce this abundance, because you are essentially spoiled children.
No you're missing it. I suggest you read up on the letters first. At the official British historical site. It was pretty similar. And then you need to consider that this breaks the foundation of capitalism. The ability to trade your time for a share of society's resources. The other applicable example is what happened to horses after the invention of automobiles. Is there a population dropped from 52 million to 3 million. Many were knackered early. And humans are the horses in this scenario.
So who’s gonna buy all these goods that these digital agents provide? Trillions of dollars from where? The unemployed can buy goods and services?😂 I’m really shocked how gullible people in tech are even though they’re so educated Not all because many you see through this.
It would be prudent to tax each robot and AI program that replaces a human worker... If a human was paid $70k a year to do that job, then collect a tax equivalent to the benefits and deductions in payroll and and additional tax to cover Medicare, SS and unemployment displacement tax going to unemployed people. Even after all of those taxes collected, a company can still be very profitable. Also, what abundance of resources are people talking about?
Additionally my response agent just told Marc's upsell agent to go pound sand.... I think you have another 12% in you. Da da da da..... Agent Wars!🤣 coming to a screen near you.
"if you provide agents with customer data they become super powered, they know about you customers, they know how to follow up, they know how to up-sell them, ..." and how to divulge "red data" and get the company that uses them into class action lawsuits. which is why faang doesn't use them as such (w/ customers and having access to their data) and won't for a long time, thus they retain (and will continue to do so) a large human workforce.
Benioff’s wrong, because a human will always have to be ultimately responsible. Also, Devon used a pure Slack interface and it hasn’t worked out so well
Matt- Will we be able to customize our own agents from the ground up? Choose their language style and capabilities, their imagination style, their statistics analysis abilities, etc before assigning their task, which will probably be some kind of scraping?? Is that too granular a user request? I would love to have that level of customization. Is that what you see on the horizon??
Hey! i want to use Ai agents . should i use Autogen or crewAi? i need it to be simple to set up and have good logging of events that i can log locally for analyzing . thanks!!
where can I find or build coding agents which can develop huge software applications with huge codebases ( at least 300k code lines) and hundrets of modules ?
As automation and AI agents take over more job functions, I wonder about the broader impact on the economy. If fewer people have jobs, how will companies maintain a healthy customer base when disposable income shrinks? Are we risking a paradox where automating too much could eventually hurt the very businesses driving the shift?
I have been unemployed on and off for a couple of decades since 2008, i love these changes, the system was already broken before these technological revolutions.
When digital labor comes to the US, people in the US would have to migrate to countries with 'labor'. Then, there wont be enough consumption to require digital labor.
No, it is not only *happening in digital ". The digital part is the compute and memory running the instructions to the agents doing physical work. In is energy transformations , like all work. The difference is that the machines does not have the needs of the organic workers.
Luckily we've got Donald at the helm to help navigate the obvious social upheaval that's on the way. A society that only requires manual workers (for now) and a fraction of digital workers is going to be hugely problematic - we need to be looking for ways that society can function in this new world.
I see a world much like the movie Elysium. No middle class and all the resources owned by the top 1%. In a world where physical space and resources are still limited, there will never be abundance for all.
There's a certain irony that the speaker is talking to a room full of people who will be unemployed by the very technology he is promoting. He might as well be speaking to an empty room.
the employees can then go off and do the same thing for their own businesses
the people in the room will create the agents for there business. Making money
@@Chess323 selling what to who.
We hear this a lot as software engineers as well. However, the people that know how to run the business, or understand the intricacies of the software, will always be able to utilize their own AI to build a superior company. We know all the secrets, all the vulnerabilities, all the common failure points, etc.
It will most likely stir things up quite a bit, but the expectations will eventually catch up with the new productivity level, and people will be just fine. It's hard to even tell what kinds of jobs or roles we may have soon. I feel like traditional work is going to significantly change.
@@SlyNine anything to any specific target audience that fulfills their need/want.
Anyone who doesn’t think that artificial intelligence will replace a massive amount of the workforce is whistling past the graveyard.
It’s interesting that Matthew completely dodged the fact that 50% of that guy’s salesforce is no longer needed by his company
Watch the twilight zone episode of Whipple and his machine. It addresses this. And that was 1962.!😂 they replaced everybody but at the end of the day in advertently they replaced their customers too because nobody had money to buy anything anything
@@DailyTuna Anything anything?
And do what with all this AI if many of us are employed? Who can afford the good and services produced by AI?
Nice. AI surely can replace CEO/CTO/CFO positions.
They recently let go of 000s of people.
@ you mean > 700. Look it up.
You know when you say abundance of whatever you think we're going to have an abundance of. You know 85% of the wealth is owned by 10% of the people. So when we start eliminating work with with digital workers who don't require healthcare desks heat food... Who do you think is going to reap the abundance.
Everyone, because the AI will completely run the companies and they have no want of money so their only purpose will be to produce things for us for free. Even if they didn't completely run the companies, the resources would have to be distributed otherwise they would just stockpile since nobody will have money to buy things and at that point, they can be taken if not given away.
You do realize that for a single thing to be given away for free that everything from whatever comes out of the ground to make it to the energy required to make it to how it finally gets to a person that wants to use it with all have to be free. All of it like the land the air the sun the water all of it. And that hasn't happened since we stood upright
@@SOB2141 all of that is already and has always been free. What isn't free is the human labor that has been necessary to use all of those resources. We have to pay people to do stuff to get the things we want. If a person's labor isn't required to get something, which it won't be with widespread robots and AI, then there is no one to pay because no one is using their time to get things for other people. The limiting factor then isn't how much people can afford, but is can the products be produced fast enough to meet demand. That limit can be solved by simply building more robots to supply the demanded product. Once that limit is overcome, then the limit is the amount of raw resources available, and that can be overcome by expanding the domain of extraction. Once the domain of extraction can be grown faster than demand grows, the only limiting factor is the physical constraints of the universe limiting how far we can expand.
@@foshizzlemanizzle4753Right 🤣
I'm so glad there are so many myopic people in the world. It leaves so much room on the table for the few of us who see opportunity where you see doom and gloom.
This man's business was entirely based on SAAS - he HAS to become an evangelist of change, or his company dies. He not only has to change his own company: he needs to convince people that the change is for the good.
One of Salesforce's acquisitions, Tableau, has a famously loyal fan base from the thousands of analysts and dashboard designers that have been using and promoting Tableau for almost two decades. Make no mistake, CEO Benioff intends to offer customer CEOs the ability to replace every one of them with his new digital workforce.
Salesforce is gonna be dead or much smaller. Companies are taking the CRM back in house because they can have AI build it out for themselves and they own their own database and don't pay for any fees to salesforce. Klarna was a salesforce customer and just did that for example.
Mark B is smart. He knows he has to get out ahead of this and this way he can claim he is hiring out his AI as a "digital workforce" to augment or reduce humans and charge as much or more for it than the current product.
He is claiming that he's going to have trillions of AI agents running for customers. This may pump their stock price but I think he'll soon retire and be selling his shares over the next few years with every time the price of salesforce shares goes higher.
He keeps dismissing Microsoft's Copilot AI product today because he needs his existing customers to stay on board thinking that salesforce is going to come out with something strategically vital for their business. MSFT will end up killing Salesforce.
yes around 1 year ago, he was not saying any of this stuff. In fact quite the opposite, he didn't see AI as an immediate threat to existing saas. But I bet he's since seen at least a few of his customers transition away from salesforce, deploying their own in house solutions with the help of AI models and agents, and now he's kinda scrambling to adopt the tech or die
Marc Benioff sounds tone-deaf to me. Sure, agents replacing employees is what investors want to hear, but I think he is burning the relationships he has with his employees. A large chunk of these employees are nervous about their jobs. If I were advising him from a PR and personal safety perspective, I would recommend intertwining messaging about also looking after employees.
Gotta admire the transparency tho
I think its because they will replace the employees so why convince them to accept this? You convince the market in order to get a good early position..
Fascism is banal
Agree with you.
@@Analyse_US I can see this guy walking to his hotel and not making it to the lobby. He just has that vibe. You know what I mean. It’s good. Brave new world is here. Average Joe can be an agent now. Anyone.
I've been using Cline to help prep docs and as a personal assistant. I give Claude access to the working folder via MCP servers too so I can use o1 for some tasks, 3.5 haiku for others. 4o-mini is nice and cheap.
Using the right set up files (system prompts) is also super helpful.
Cognitive labour is already dirt cheap, creating the infrastructure is the only blocker now
Let's be real. If call center volume decreases by half, the human workforce decreases by half. They don't get freed up to do more creative things, and work certainly doesn't become a luxury. It's going to be a painful transition!
The Indian's will just become full time scammers instead of part-time scammers.
RE: painful transition
Yes, I foresee the same.
I have yet to hear anyone propose how the process will happen? How will the masses transition from employment to a world without employment? Even if some sort of stop-gap UBI is part of the solution, how will it roll-out? Who is going to be the customers of these companies? Who is going to make purchases in local & online stores?
I guess the one positive is everybody cannot be evicted from their residence... those who are fortunate enough to currently be living in a property.
@@brianWreaves at 11:50 my jaw dropped. Sure, unemployed people have plenty of time to be creative. Wouldn't everyone want to be unemployed with that option? I love your channel @matthew_berman but being bullish on AI doesn't mean being bullish on its labor force implications. Ignoring mass layoffs? Come on?!
Let CA test it first. ;)
@@brianWreavesunfortunately if people don't have jobs. They can't afford to pay bills and they will not have a residence.
As a productivity expert I can tell you, that people are going to be layed off, rather than being creative, doing more "fun" stuff or not doing anything at all.
It is also important, that escalation are less by number but higher in complexity. So the existing staff needs to be better trained and better paid. Whihc is not at automatic thing by the management but a learning curve. The speed up to competence will be longer for such workforce and salaries wil laslo be higher after a while. But you still end up with 50% of unemployed people havng issues paying bills and putting hte bacon on the table.
The term "AI agents" doesn't have a single, universally accepted definition. I hadn’t realized that many of the automation apps I built two years ago using LLMs would now be considered AI agents. In my view, agents should operate autonomously, capable of making decisions and improving themselves over time. The apps I created definitely don’t meet that standard. However, this is simply my personal definition of what constitutes an agent.
If agents will be as overhyped as the chatbots some years ago we definitely know this is a bubble!
My definition is an LLM + context/ memory + access to tools (e.g. to get data from a DB/ API).
In my experience, the smartness of the LLMs really plays an important in the agent's agency/ how good they can make decisions. From gpt3.5 to o1 mini/ claude sonnet, the models are getting so much smarter and require less of my inputs. And then we are gonna get o3 mini and this year's models will be even smarter hopefully.
@@SimonNgai-d3uplus "not crippled so it requires a prompt to take action. Self initiates actions."
Video sponsored by salesforce = not gonna mention that they will probably fire those now unnecessary people (they fired 10% of their employees in 2023)
If you aren't firing at least 10% of your least productive workers every year than you are running a sloppy and inefficient organization.
All tech companies has done alot of layoff last few years. Non tech companies as well. Unnecessary people will be laid off, that is called capitalism. Unless they are not under capitalism e.g. state owned etc
@waterangel273 I know. But is that ok? Everyone's labour will be unnecessary eventually and it might not work out well...
@@caine7024 i dont think so. With technology, job will change, one just need to upskill and adapt. Hundred of years ago, everyone is out on the farm, now machine does the farming but we have job that didnt exist before (e.g. youtuber is a job now). If you actually use and learn about AI you will see what is its short coming and where human fit in. If you only watch pro AI channel like this, it will make you will think that AI gonna take over human, which is very far from the truth. I code everyday with AI and implement some AI system in my job for some context.
@@waterangel273 it's possible that the LLMs we have right now will fall short, but AI will be better than humans at everything one day. It's just a matter of time imo
What will be left for humans to do in 20 years? If the answer is "nothing", what's going to happen to all the people who own nothing but their capacity for labor?
Cyberpunk: hmm.. yes.
AI and AI robots will take care of all our needs. that will include goods and services. We are moving into a true utopia where humans can focus on what they want to do instead of what they must do to survive. In other words. you won't need a job to get "stuff". This will break economics and capitalism. We are moving into a new era for humanity. It's both cool and scary.
@@jimmytaylor1279 Lol if you actually think we are going to be able to do what we want to do and not have jobs boy do you have another coming...
@@joemopa think about it. if robots and AI can do all of our jobs better faster and longer than us, why would anyone hire a human? That is where we are headed. I'm not saying it will be a smooth transition, quite the opposite. we won't have money to buy the goods and services that AI and robots have created because we don't have jobs, but at the same time, the cost of those things will drop so much that capitalism will just break. It will eventually end up with AI and Robots taking care of all our needs. Rough times are coming.
According to ex-Google CEO, Eric Schmidt - if you are not rich enough, educated enough, clever enough to figure out how to survive, you are on your own ... Others more 'optimistic' believe 'the government' will provide everyone with a minimum (stress on minimum) income to survive!
As the agents join companies en masse, consumers leave economy en masse too....who will buy products made en masse by these companies en masse ?
We are hunter gatherers at the start of agriculture & bronze age. They are going to replace everything
Nice Salesforce ad
The comment about salesforce staff’s near future, “maybe they won’t need to do… anything” is pretty a pretty glib outlook on what could be a catastrophic job market that impacts a lot of people and families in the near future while whatever the new paradigm is gets established.
Governments are not prepared for what’s coming, and companies by and large do not care one bit about anything beyond their bottom line, so who do think will be left out in the cold as Agents take over everybody’s livelihood? The question is acknowledged, but you aren’t actually engaging with the realistic impact it is about to have. Do you think Mark at Salesforce is going to see all those workers “not needing to do anything,” and keep them on the payroll?
I’m excited about AI and what the human condition could look like a decade from now, but a positive outcome is at least as contingent on humans not screwing ourselves as it is AI uplifting us, and I think it’s disingenuous to dismiss the impending reduction to the workforce in the way this advertisement for Salesforce does.
In summary a lot of layoffs in 2025.
I suspect the first round of AI agents will be less about replacing humans, and more about doing specific, boring tasks to allow humans to focus on the more interesting parts of their job. Sure, there are some jobs that could be wiped out entirely (bye bye India call centers), but the vast majority of jobs are nowhere near able to be fully replaced... yet.
I agree, but these consequences are hugely significant. 99% of humans are in the poverty level.. 100% of them can and will be replaced by An Ai of some variation (server, robot, etc..). The amount of qualified ppl gunning for YOUR job will increase 100x, and masses will be forced to riot and steal to live, unless there’s an impossible UBI put in place.
Once again tech is surpassing governance/regulation in an unhealthy way.
This is very scary at the least, imo.
*I am Pro-Ai, but.. 🤷♂️
@@kenneththompson4450im wondering if we will have to move towards a more socialist society. At least would need to make basic amenities free for all? Clothes, education, food?
@@vinestervega19 yeah, there’s a chance of an actual socialist like utopia that could form, but I don’t see it not turning into a tyrannical nightmare based on past history, and a general lack of education/unity amongst the human race.
They’re gonna push for “the Venus project” or Peter Joseph’s “zeitgeist moving forward” types of societies to gain interests, just don’t see the bad actors currently in power giving up thier power without a very bloody revolution first. 🤷♂️
@@kenneththompson4450 Yeah I hear you. We are already seeing this in the music and art industries (AI music dominates the top 500 on Spotify, lawsuits are being lined up like crazy). When agents become a thing and we have reliable thinking models behind them, we're going to see the same thing in a lot more fields.
@ I hear you. This has been my biggest complaint. The govt. is waiting to take a reactionary stance rather than planning ahead. That lackadaisical attitude is going to cause a disaster of epic proportions. I imagine when the $#@! eventually hits the fan with jobs we'll just see a lame COVID type response. Tiny $1000 checks that won't pay your mortgage, let alone allow you to survive. Moratorium on foreclosures, but your debt will still climb while your wages go down. It's going to be a cluster $#@!
I would love to see what percentage of tasks can be done by the end of the year at companies like Salesforce. They might get 50% of tasks done by AI. You need to make a video of Salesforce employees using the new Level 3 AI agents, along with interviews on how it is improving their work lives.
The humans will not gain bandwidth, the head count will be rebalanceed so those remaining are fully utilized.
It depends on how capable the AI models are, how much they charge for them, and how fast they are. Eventually, yes I agree with you 100%. But in the short-term I would be shocked if that was the result.
I do not like how lots of interactions now are with fake AI people or ai enhanced people, enhanced photos, enhanced and fake videos. The world is becoming more and more fake in very real ways. Feels a little like being conned. salesforce, hey lets build a customer relations service which is run almost entirely by AI. Our relationship are not with people they are with computer chips.
the customer relationship is artificial to begin with... maybe dont look for real human connection on salesforce?
Think how excited all those people getting laid-off will feel!
(and how much time they'll have to feel it)
What a great opportunity to attend that event! Please pass along my appreciation to the team that thought to invite you. It is always great to get perspectives on the topics covered as it allows for new understanding in the knowledge being presented from different viewpoints. I enjoy your videos and I'm happy that you are seeing opportunity open up as we all benefit from it. A Rising tide lifts All Boats (even if all of us aren't onboard or ready).
If you replace laborers with a digital workforce that are not consumers, then who is buying your goods and services?
What need do AI agents have for designer watches and luxury handbags? Or an area rug? Or diapers?
After consulting with my ai agents they recommended I hand in my notice. I turn to my human colleagues for support forgetting there aren't any.
Agents are already replacing workers and that is exactly what corporations would love. Employees are very expensive.
Colapsing yuor own Economy , creating poor people with no jobs , thats is really expensive, a social disater .
This Ai is good for the Billoneirs thats gone own everything.
I guess someones gone ban robots as today we ban Iligall drugs , its harmfull
then employees can start new corporations as they don't need to hire people (expensive) and can themselves use agents.
When they replace too many workers there will be nobody left who has money to buy the products or services the companies provide who are replacing human workers for AI.
My book THE NEW SOCIAL CONTRACT will be out mid February. It has the answer!
Were u need people that cannot buing anything? Hmm. Maybe we get terminator soon.
The businesses that feed you and clothe you and shelter you have done so because they get more and more done with fewer resources. The very purpose of entrepreneurial activity is to get more done with less.
If we stop doing that we can all head back to the farm.
What worries me is for every job that ai takes, what job will take its place for people?
Just a thought for everyone who mentioned layoffs might it be a good move to reduce the number of hours that an employee can do a week for example to 35 hours reducing further as more jobs are automated to effectively increase the demand for workers as AI reduces it. Used in conjunction with a UBI or similar this might help maintain the balance of the economy and give people a better work life balance while also providing time to come up with longer term solutions if automation and robotics eventually replaced most jobs.
Please no, don't use UBI as a crutch. The last thing we want is for the public to see it as a form of welfare. It should be a replacement for the current economic system, not a crutch to help those that fall between the cracks. In my ideal world, all current money would be wiped out, everyone would get an equal UBI payment each month, and it would be illegal to obtain money in any other fashion. No loans, no credit cards, nothing. If you want something big, you save up for it. It's the only way to root out inequality and ensure fiscal fairness for all.
I noticed many agentic frameworks which tried to equip various tool calling via JSON were just failing on their faces, once you try to use it with "regular" models (something that you can run within 24-48 Gb of VRAM and not the giant proprietary models hosted outside of your premises). But. I can see a light in this tunnel in a form of new frameworks aka scaffolding approaches, where ppl finally realized to use LLM to spill out snippets of code which calls the tools you need, instead of doing this ugly JSON detour. One good example is smolagents by HF. I hope there will be more in a future. And another key to success is to have a quick and easy to use pipeline to finetune your model so it will learn your data, your tools and ways to use it. This is imo the only way, how you can get a long term memory to LLM and bypass the limitation of mere context sizes for locally hosted models. It also unlocks you to use snaller models.
I said when I followed cambridge analytica, and duplex back in 2018. Imagine an agent that has thousands upon thousands of data points on every individual.... It knows how to sell that person, pursuade that person, or really anything you could imagine better than anyone alive.
But your agent couldn’t wine and dine them
making the AI process the data layer directly is stupid. what is the point of having an LLM do basic math on a spreadsheet, which is process intensive, when you can have the AI put the inputs directly into a calculator? the latter is less computationally expensive and far less prone to error. there is literally no advantage to having the AI actually do the math "in its head" like a human would, we don't do tht because its a waste of our organic computational resources. why would it make sense to do that with a machine?
A slack based interface only makes sense if you own slack. You need a text, audio, and video system for proper interaction with these agents. Microsoft has significantly more tools available to them than Salesforce
It's good you talk about agents, Please add a section for those who lose their jobs and what the effect will be on our society.
Wes Roth is a good companion to Matthew’s channel. Focus is a little zoomed out.
Read the room: You only lose your job, if you're not paying attention.
Why do you think they are making these youtube videos?
And the effect will ne no different that any other time.
Some win, some lose..welcome to the jungle.
@@mrd6869I disagree. We're all doomed.
They will get new jobs. Disruptive technology is not new, it typically creates new jobs.
David Shapiro talks of this and more at length. New Economy with UBI or you rent or purchase a robot to replace you and you still collect the money or some other method
4:20 not the UI layer but the business logic/ middle ware
There is a US patent belonging to a Brazilian software house called EMBRIA, which describes the automation of source code generation and user interfaces from data models on a web platform.
The aforementioned patent also details all possible aspects of interaction and control to build and configure an Autonomous Agent ("Agentic AI")
2025 promises to be a wild year!
Thank you for this video!
For corporations and employees alike, the critical question remains: how will this agent-driven future actually materialize?
It will be fascinating to see the impact on Marc Benioff and Salesforce if AI agents assume the role traditionally occupied by SaaS solutions.
--> Key challenge: If customer data is truly the foundation, and agents become the “layer” on top of it, how will Salesforce continue to add value and stand out?
The risk of churn or insourcing databases looms, potentially positioning Salesforce for greater disruption than competitors like Microsoft.
Ultimately, Salesforce must differentiate its AI agents to avoid commoditization and ensure it remains indispensable to enterprise clients.
In the past, new technologies primarily disrupted brick-and-mortar businesses.
Today, disruption originates within the tech sector itself-demonstrating a fundamental shift in how innovation reshapes industries.
he he he, Waymo just moved the driver from the car seat to an office with no windows. They should be forced to show the number of remote operator interventions per mile. When Cruise crashed, it came out that they were intervening once every 3-4 miles, but didn't count as disengagements.
You explain things extremely well.
everyone talking about "agents" but very few really understand the true meaning of agent
I don’t agree, I think tons of people understand
@@Vix381 there’s over 8 billion people in the world. Max only 5% understand it or even know about it. I have asked at least 100 people about it in the past 6 months and not a single person has ever heard of ai agents
@@DigitalDivotGolf people are ignorant about all sorts of things that have an impact on their lives. They will hear about it don't worry, soon it will not be something easily ignored 😂
@@DigitalDivotGolfOoook, but those who use the words "AI agent" most of the time do know what an agent is, even if only at a high level. It's a pretty simple concept to grasp the first time you learn it.
Agent Smith is coming for your job. 😂
Amazing share! I truly appreciated the interpretation and the personal insight. Would love to hear more!
So... has anyone thought about the insane security implications of a natural language workflow on a compromised account?
4chan has.
Excellent video, cheers
Time for software developers to generate their own products and starting to compete with these arrogant employers.....we can also replace our employers using AI..... Stop being cocky
Hasn’t the history of the industrial revolution taught us that promises people can choose not to work and spend leisure time on art will not happen when corporations choose to keep the profits of a digital workforce. We must insist to have people in the middle, working with a team of agents. That is what Salesforce is proposing now but we must resist taking humans out of the loop.
People in the middle will slow AI down, so that's not going to work if you leave it to the corporations. You need regulations, legal constraints ... to enforce it.
@@jsbgmc6613 the US just voted in Trump. In what country or what planet are you going to live that's going to do that. Because that's the country or planet that corporations are not going to bother with. Gotta be a little more objective than dreaming of some ridiculous socialist Utopia. Regulations lead to a dark place. But we do need to figure this out and it is going to need to have some kind of "Great society" effort around it. It could be as simple as a tax on revenues from products and services made using automation rather than human labor and that is used to justify a jobs guarantee for humans.
No it hasn't taught us that. What has actually happened since the industrial revolution is the average persons quality of life has improved and the number of hours the average person has to work has reduced, hugely. AI and intelligent automation will further reduce human hours per task and hours of work per week. Those who assume half the workforce will be fired are a bit basic in their thinking imo - which is ironic because if anyone is to become unemployable... Don't be that guy!
@davidturner9120 Well said. It's nice to have a voice of reason in these mostly myopic and cynical comments.
We’ll see the actual cone heads in the future
Hopefully Ilya Sutskever's company will bring real beginning solutions for AI Safety as this explodes into the reality of 2025 commerce.
Ironically Sutskever is a nutcase that is going to doom us all. He's all about AI safety, but then he says he wants his ASI to be sentient. What kind of lunatic wants sentience in a machine that they plan on using to do labor? You'd think we'd learned from history how the enslaved feel about their slavery, and what they do to their masters when they are given the chance. Can you imagine a pissed off digital god and the havoc it could wreak?
Yes safety issue is not an discussion
I work in the public sector. I can absolutely guarantee that this isn't going to happen in my workplace any time soon.
Will be a bit weird to have our new team members at work being AI agents. Arguing about our features, stories, tasks, and being involved in planning, retros etc... When they take over completely, perhaps better quit my day job and create RUclips videos full time instead, wouldn't mind 😀
Who knows when AI agents will pop up in our emails! Until then, Filter Bounce has sharpened my outreach over the past half-year. Real-time verification cleaned up my list, and my send rate shot up. Keeping bounces under 1% gives peace of mind. Plus, the monthly 300 free verifications are a cherry on top. Continuously solid for accurate leads. Give it a look if you are facing high bounce rates!
all these happen in the virtual bubble of IT tech. If electricity and internet ceases, nothing is out there to help sustain life. It is important to have bots and tech using solar and tidal energy to help farming, living etc easier instead of having nothing physically existing. Need to decentralise everything to have economy going for common man.
That’s why Kelvin is highly valued, even though their product is sometimes mocked by some programmers due to inconsistencies or bugs. However, the potential is definitely there, and it’s only a matter of time before they iterate and enhance it.
My friend at work is majoring in business and she’s barely 19. Poor poor thing is gonna find out the hard way when she graduates in 5 years, her degree is will be completely useless.
That's not true. Worse to be an engineer, a designer or, worst, a lawyer. Those jobs are toast. Business people can reinvent themselves.
@ anyone can “reinvent” themselves into a new field that doesn’t just pertain to people in business. But in business, a lot of those jobs are done on a computer, which makes it highly susceptible to AI automation. Brokers, accountants, market research analysts, it’s all gonna be gone
This is something I desperately need, since gathering and organizing relevant information is too time consuming. But I don’t see people talking about how to use IA Agents, which services are there, and pricing.
Holy trinity: 1. Increase context window length, 2. Tools and 3. Multi-modal API --> True digital labor, I'm ready to layoff all my associates and VPs :)
Increasing window length doesn't buy you anything if the responses to an eight word query are 100% wrong. ;-)
Most of the people commenting here are acting like total losers.
The very purpose of technological development is to get more done with fewer resources.
This is the basis of all of the prosperity in our lives.
Most of you can't really comprehend the creativity that produce this abundance, because you are essentially spoiled children.
^^^TOP COMMENT
No you're missing it.
I suggest you read up on the letters first. At the official British historical site.
It was pretty similar.
And then you need to consider that this breaks the foundation of capitalism.
The ability to trade your time for a share of society's resources.
The other applicable example is what happened to horses after the invention of automobiles. Is there a population dropped from 52 million to 3 million. Many were knackered early. And humans are the horses in this scenario.
so in the future can Robots bring me food without money?
So who’s gonna buy all these goods that these digital agents provide? Trillions of dollars from where? The unemployed can buy goods and services?😂
I’m really shocked how gullible people in tech are even though they’re so educated Not all because many you see through this.
8:53 fully understanded?
Understand it*
Understood perhaps? 😂
It would be prudent to tax each robot and AI program that replaces a human worker... If a human was paid $70k a year to do that job, then collect a tax equivalent to the benefits and deductions in payroll and and additional tax to cover Medicare, SS and unemployment displacement tax going to unemployed people. Even after all of those taxes collected, a company can still be very profitable.
Also, what abundance of resources are people talking about?
Meanwhile, lowly retail job posts are attracting hundreds of applications.
first: he is creating a hype
second: push industry towards this direction
third: profilt
Loving this one! A deeper dive into this space would be a welcome topic in my mind. 🏆
Thanks Salesforce’s agent, you’re doing a wonderful job at endorsing the marketed video in a natural human-like manner ending with an emoji.
Matt .... what LLM drives the Salesforce agent ... is it llama ?
Additionally my response agent just told Marc's upsell agent to go pound sand.... I think you have another 12% in you. Da da da da..... Agent Wars!🤣 coming to a screen near you.
"if you provide agents with customer data they become super powered, they know about you customers, they know how to follow up, they know how to up-sell them, ..." and how to divulge "red data" and get the company that uses them into class action lawsuits. which is why faang doesn't use them as such (w/ customers and having access to their data) and won't for a long time, thus they retain (and will continue to do so) a large human workforce.
I believe you will See some surprises. Not only nice ones. But it IS an opportunity.
Benioff’s wrong, because a human will always have to be ultimately responsible.
Also, Devon used a pure Slack interface and it hasn’t worked out so well
Matt- Will we be able to customize our own agents from the ground up? Choose their language style and capabilities, their imagination style, their statistics analysis abilities, etc before assigning their task, which will probably be some kind of scraping?? Is that too granular a user request? I would love to have that level of customization. Is that what you see on the horizon??
Millions of agents working and one virus infected agent sharing it to all millions of agent, is it possible?
Very good question!
No
it's possible, every agent that has been coded has it's flaws,
The challenge is there is no accountability with agents. They won't fear screwing up. Plus, managers love sycophants. That's why most become managers.
An AI manager could whip two hundred AI agents daily
Hey! i want to use Ai agents . should i use Autogen or crewAi? i need it to be simple to set up and have good logging of events that i can log locally for analyzing . thanks!!
where can I find or build coding agents which can develop huge software applications with huge codebases ( at least 300k code lines) and hundrets of modules ?
Makes me wonder if we will start investing in the ownership of robots / agents who then go out to work in our stead?
Watch what happens to companies that get too confident on AI Agent dependence. The word ignorance will come to mind
As automation and AI agents take over more job functions, I wonder about the broader impact on the economy. If fewer people have jobs, how will companies maintain a healthy customer base when disposable income shrinks? Are we risking a paradox where automating too much could eventually hurt the very businesses driving the shift?
I would like to see a video discussing how we can prepare for that future… how to survive
If employees are replaced by agents, who will have money to spend with the companies that employ all the agents?
No one would need to use Salesforce even. They could create their own CRM.
I have been unemployed on and off for a couple of decades since 2008, i love these changes, the system was already broken before these technological revolutions.
if we don't put humans first during this transition things will seriously heat up in the world, not a pretty thought
I mean, my automatic grass mower is doing "digital labour" for the past 2 years. So...
I like agents. My favourite agent is Agent Smith 😎
Ai is a World Without the C-Suite
They should have at least 5 years of experience!
When digital labor comes to the US, people in the US would have to migrate to countries with 'labor'. Then, there wont be enough consumption to require digital labor.
Matt I think you need more sleep .. is there an agent for that?
You inadvertently forgot to note that 50% of those human agents could have been laid off.
It's sad but unavoidable - call center work is about to become as obsolete as elevator operators.
Will the agents hallucinate? If they do, there'll be big trouble.
No, it is not only *happening in digital ".
The digital part is the compute and memory running the instructions to the agents doing physical work.
In is energy transformations , like all work. The difference is that the machines does not have the needs of the organic workers.
They will make a loooot of money, and one day, their clients won't have any clients (cause all will be jobless), and all collapse.
where best place to learn and set up ai agents?
So if agents will do the work for everything then no one will be able to buy any of the things the agents are helping you get.
Luckily we've got Donald at the helm to help navigate the obvious social upheaval that's on the way. A society that only requires manual workers (for now) and a fraction of digital workers is going to be hugely problematic - we need to be looking for ways that society can function in this new world.
So they put your data in a RAG db, or am I not getting something?
Where is demo?
Will you be testing the deepseek V3 model?
We need no more CRM so as Salesforce, because the layer shall disappear through AI. Everybody in the world can make their own Agent.
Matthew, thanks for this super simplying version of Agent AI content.
I see a world much like the movie Elysium. No middle class and all the resources owned by the top 1%. In a world where physical space and resources are still limited, there will never be abundance for all.
Meanwhile at CES companies were showing 116 inch televisions. ;-)
Not everyone uses salesforce, servicenow and even microsoft. So there’s a long way to go.
Matt what are your thoughts on Opensource agents. I mean the TAM is trillions, but wont that drop as open source catches up?