SL Calculation in BPO | KPI - SL & SLA

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A call center service level is a percentage measurement of how well standards are met for customer service.
Call center service level standards are measurable KPIs for services provided to a customer within a given
time period.
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THINGS YOU NEED TO KNOW
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#SL #ServiceLevel #SLA #Service #Level #BPO #Call #Center #KPI #KRA
#EXCEL #VBA #SQL #ROHITNARANG #Advancement

[@dikshashukla2224]

I really like your videos and I saw all of them

[@vishalbhalerao85]

Ek number video hai 💕💫💯

[@Advancement1]

Thank you...

[@rahulkumar-cv9jw]

Wow gud explain.. 👌

[@Advancement1]

Thank you

[@shwetat180]

Video is good . please make what the report does the team leader make in Excel in BPO

[@romityeddeloo1911]

thanks men!

[@Advancement1]

Happy to help

[@RamanSharma-dw5bv]

Please make a video on forecasting

[@chandankumartiwari8536]

Mujhe bhut achha lga yeh video ,Sir Attrition aur shrinkage ke baare mein bhi mujhe janana hai kya hota hai , aur kitne din pr aur kya time period hota hai hai inka

[@Advancement1]

Glad to hear.., Watch this video ruclips.net/video/r95BnwGDL9E/видео.html

[@Deepakkumar-ho8gn]

@@Advancement1 sir bahot asan tarike se apne samjhaya

[@Advancement1]

Thank you so much😊

[@dikshashukla2224]

Can you please help me to make my TL remuse..I would really help me

[@Abhisheksoni8738]

please make a video on mis executive in bpo (work profile)

[@dharmedramishra1298]

Knowledgeful video👌👌

[@Advancement1]

Thank you

[@merilikhat]

Bahut badhiya

[@Advancement1]

Thank you😊

[@safipanja1128]

Good one bro

[@Advancement1]

Thank you 🙏

[@AtulBaluni]

Thanks Bro

[@Shivk6633]

Very Good Sir,
Topic please start VBa classes

[@Advancement1]

Sure

[@Harishjraj01]

Bro how to calculate monthly SL %

[@lipikapanda1524]

Best sir

[@Advancement1]

Thank you 😊

[@ramzan5665]

Thank you

[@Advancement1]

You're welcome

[@sriramharish7700]

Nice explanation

[@Advancement1]

Thanks and welcome

[@ManojKumar-mp5kj]

Nice 👍 vedio

[@Advancement1]

Thank you..

[@anishjha1189]

Very good

[@Advancement1]

Thank you

[@shubhamarora3838]

Awesome 👍

[@Advancement1]

Thanks 🤗

[@AmitMandal-et5so]

Sir how are reports made like compliance and non compliance, adhere not adhere. written with garph in any easy way.

[@Advancement1]

Will make this kind of video soon

[@ashwinkoundal5810]

Calls 300
Aht 300
Occupancy 80%
Shrinkage 35%
Shift inflex 15%
Productive hrs 7.5
Working day 5
Working window 15
Manpower ?

[@Udan-q7p]

Gud👍

[@Advancement1]

Thank you

[@motivationbadshah8988]

What is the commen percentage for sl in every BPO

[@Advancement1]

There is no common %, every Bpo has different targets

[@KarishmaPatil-su7xr]

How to calculate

[@rajghosh675]

Sir I need your one help. Can we connect?? Thanks

[@Advancement1]

How can I help you?

[@rajghosh675]

@@Advancement1 I want to know, what is the role of WFM RTA from Beginner to advance. And in Daily. I mean, how to make reports and if one company gives responsibility to RTA then what all he needs to check?

[@poojachavan5583]

C6 kas ghetli

[@faheemawan5204]

What about the call answered after threshold and abandoned after threshold?

[@Advancement1]

That calls are already hitting the SLA

[@PratyangIraa]

lets say threshold is 20 seconds .. you answered at 21 seconds .. for that call SLA is missed already ..
now if answered after 5 seconds .. at 10th second it gets disconnected is not same as abandoned .. you did pick within 20 so SLA met
Abandoned is when you didnt bother to pick within 5 seconds ..

[@dikshashukla2224]

Hie

[@tanzeem7477]

798 kese aya??

[@khalidmerghani5365]

why you didn't do it in English