trust me on this ,after over 25 years working for a big supermarket chain ,i can assure you that they dont give a flying hoots about the customer just there cash they want (and i kept that clean lol)
I take your point about the baskets and trolleys but haven't experienced any of the other problems in my local Lidl. It is a nice round trip of about a mile from my house and I walk it most mornings as a leg stretch before I head for the hills. My local Lidl doesn't have self service check-outs. It is well staffed by friendly and polite people aged between about 20 and 60. They always ask me if I want a receipt. I always pay by card and have never been asked to donate to charity. I never use their toilets so I cannot comment on their cleanliness. - Although sometimes on the walk home I wish that I had used them! I am 74 in 3 weeks.
Our supermarket in Saltcoats is ok too. The checkouts are manned and they never allow a queue to wait very long before they open another checkout. I admit the baskets can be a problem as they are very low and I recently had an eye operation so am not supposed to bend or lean forward for 3 weeks so I had to buy less, so I could carry it in my arms. I have never been asked if I want to donate to charity.
I'm a wee bit younger than you Eddy but I concur with everything you say! The social niceties and empathy for elderly customers is sadly lacking as the big companies merely see us as faceless consumers. As our WEF overlords have stated, "useless eaters'.
I agree 100% Ed 👏. In Aldi (that other one😂) recently, a young man tried to aggressively herd my 80 year old Mum into the self service queue instead of the manned till. He did not realise I was with her as I was a few steps behind. Needless to say, I went through him like a dose of salts. It is disgusting the way elderly people seemingly have to just put up with the modern technology. I am 54 and find the self service checkouts daunting myself.
Thank goodness its not just me that has a problem with this supermarket - I havent been in the Lidls at Victoria Road Glasgow for nearly 7 years even though its not far from where i live due to a similar issue - I made the mistake of complaining that there wasnt a manned checkout one night and one of the girls that worked there shouted at me in a loud voice "you dont swipe you dont get - you dont swipe you dont get - so i didnt get i just left the stuff and walked out and never went back - and i remember the problem with the filthy baskets - I used to spend time trying to find a clean one and just ended up taking the one that was the least dirty
I was in a different retail store a while back, the till assistant was very helpful. She reached out and pressed the red button to cancel the charity contribution when I was paying by card. The lovely Polish assistant said to me, " You have spent enough money in here today." 😂 . I am getting a bit old myself Ed. Many happy returns.
They do the same thing here with the charity button. The supermarket donate the money you gave them and get a tax deduction for their business. They get the benefit of your money.
Getting older isn't for wimps, that's for sure. The only satisfaction I can take from observing the indifference / ignorance of so many of the young these days, is to remind myself that one day soon enough they will be 'old' too.... Happy Birthday Ed!
Interesting....Id just like to say that the staff at my local Lidl are very helpful and do give you the time of day. Totally agree with you comments on the shopping baskets, they are a design disaster and need to be deep cleaned regularly!
Find Lidl are the best supermarket. No longer go to Morrisons are you are lucky to find staff, the bakery bread is undercooked, and it’s more and more self checkouts. Used to be a great store in beginning of 2000s when they bought out Safeways. Lidl for me❤
I can relate to it. I don't like going to my local Lidi. You feel like an outsider. Totally agree with the trolleys and baskets. I did a full shop there once never again...
The numerous Lidls in my part of Fife are excellent. Very helpful staff, fully stocked shelves , spotless stores, and clean bogs. Maybe it’s just Glasgow…..but what does one expect in Glasgow hehe
I enjoy using their basket’s! I usually catch something from them. I get ill and genuinely have to go off work sick! Happy days as I lie in bed watching tv. What’s not to like!😂
They have elevated security staff, checkout operators and general customer facing staff to an authoritarian level in this country. They no longer accept your opinion or complaint without confrontation. I know the public can be difficult and are hard to please, but staff training leaves a lot to be desired.
Happy Birthday Ed. I just had my 79 on 8/13. I was dreading it until the day afterwards when I realized I hadn’t actually died of old age! This self service business is for the birds 🐦. It’s quite frustrating when you know your a fairly bright person, but get treated like a 4 year old. I loved your video. Thanks for sharing. 😂 Lynn in Naples FL
Cheers Lynn. I can't begin to think what I'll be like in ten years. I'll probably have mild dementia and spend my days wandering into stores like Lidl to blow loud raspberries.
I'm just 5 years behind you and I have to agree about the trolley/baskets. And yes, they are usually in need of serious cleaning. Never thought to pick up a trolley outside. The self service checkouts are often not quick and without choice if you want to use cash. (Heaven forbid). I use cash to annoy them. Haven't noticed the charity scam yet. I like to choose my own, and when I can afford it. I also like a receipt to check the prices of things and what I've spent. Apparently that's a nuisance to them also. Poor treatment of the customers, particularly older ones. Not a nice experience shopping these days.
I've never understood the, 'Do you want a receipt?' thing. It's crucial as proof of purchase and, as you say, to check the till price matches the shelf price, which it sometimes doesn't.
Ed, II agree with you 100%,. Not shopped at my local Lidl for over a year. I always went there early in the morning so it's much quieter than later on the day and then the three tills started to be cordoned off. One staff member (Looked Ex Military) was in the self service pen which was to the far side of the store from me and standing close to a till, all I heard was use the self service at the top of his voice and pointing. Im like what!. He then repeated it and pointing and had to shout, Im not using it and had the cheek to shout across the store "everybody else are using it". I shouted I don't care too hoots and pushed my trolley away from myself and started to walk out. They quickly opened a till. Every morning after this they still asked you to use the self service. I had to ask a staff member to open the till up before heading to the till. Once there they are always so busy talking to the backroom staff. with the mic and headphones they have on and completely ignore you and they its everyday banter. Happened most times. Enough is enough so I have to travel further away from my house to shop which is not easy at times but Lidi ain't getting my cash. Sainsbury's are trying to force you to use the Self service. I am medically Retired with acoustic shock along with chronic tinnitus/ear pressure and affects ones balance so self service is not for me. and shops play loud music with no quiet periods (that's not 2 hours week) also so I can not shop there too, makes life so tough. All the best Ed ps Have always enjoyed your channel. Great research and presentation, 100% genuine
I started to use Lidl when I moved house last year, the local store is only a few minutes away, so I can make frequent trips and carry everything home. The one thing I noticed is the state of the baskets, they are in serious need of a good cleaning. 😂
For a minute I thought you could only enter by scanning a QR code with a smartphone like Aldi did at one place. They built a new LIdl near me but it means two dangerous right turns on a busy, badly-surfaced road on my bicycle. It's not worth the money saved when I can walk to the small local Co-op. I'd rather support them, not put them out of business.
I agree with everything you say and my butler (who does all my shopping for me) agrees too! He prefers Waitrose or Marks and Spencers though. Only joking! I'm not sure what the answer is though I enjoy going to a 24-hour supermarket at midnight sometimes when it's quiet, full of staff, few customers, no music, hundreds of trolleys to choose from, lots of bargains (I'm from Yorkshire!) but no cafe. I've just been watching 'Still Game'.... I think you should ask to join the cast! Your story would make an excellent bonus episode. ISA could be the cleaner! Thanks for doing these videos. (I wonder if any Lidl managers see them? I used to know a Lidl manager and he got a free big car - a BMW or Merc, I think. I know that the Lidl shop-floor staff get one of the best/top wages per hour in the UK. I feel sorry for the rest.)
Firstly ,Ed , congratulations on the 10,000 subs 👏 it's richly deserved . Nowadays when you complain about lack of staff whether using phone services or physical , you get the same line , ' due to unexpected demand ' , day in day out for years , ignoring the same patterns . The social attitudes you mention , to me this really started in the Tory 80's when every person was commoditised and you are judged on your ability to generate revenue , and a certain prime minister telling us , " There's no such thing as society . Best regards Ed .
Brillant as per ,I love saying to the staff when they point to the self check out" sorry I don't work here "! tis usual bewilders them for a few seconds until they get my meaning .I don't go to lidll as Aldi is the nearest to me and they are slightly better the staff overall are very nice , Now Morrisons open up 1 checkout and the question is miles long ,jeez I hate supermarkets
Thank you. And it's only getting worse. Supermarkets once stocked shelves at night. I don't know what happened to night-shift workers, but Morrison's now stack shelves in the morning, so that as a shopper you feel you are in the way. Surely Health & Safety Executive should have something to say about the dangerous mix of shelf-stackers and shoppers!!
I avoid using self-checkouts at all times when it's possible. Sooner or later they will get the technology good enough that they will no longer need the staff. Then they will just have a skeleton staff to watch over the store and have all customer interactions done by "machines". It may be progress, but I don't think it's progress in the right direction.
Lidl and Aldi do seem to operate with the bare minimum of staff. Agree their trolley basket things are utter crap, the one you pull just keeps hitting the back of your feet. Morrisons have some new trolley's that are plastic and smaller, but again not shallow. It's almost impossible to find a shallow trolley you don't have to bend yourself double to get into. Asda have some but not enough. Lidl should realise that people are not going in there to do their big shop 99% of the time, so there's no need for huge trolleys whatsoever, the same with Iceland, you're only going in there for a few things obviously not £200 worth. My elderly parents in their 80s are just about done with it all, they feel that the world is not for them anymore, but they can't sit still for 5 minutes they have to be out doing something, usually shopping for other people. When I shop with them as I do monthly, I can see where all these issues are coming into play and there have been times I've lost the rag seeing the way they've been treated.
I find my local Lidl has really gone downhill and it's not that cheap either. I was at a Aldi a few weeks back and was very impressed. Much cleaner and it also had a lot more bargains. It's a shame the nearest one is miles away.I need a trolley myself these days as my knees are worn out.
Good video Ed. I would say there will be an awful lot of people who would agree with you. There certainly is a lack of respect for older people these days. I hope you had a nice birthday🍻.
Lidl in New Stevenson isnt too bad tbf. The poor staff are always stocking shelves etc whilst constantly having to attend to the self service check outs bleeping constantly.
My other bugbear is bus shelters - someone somewhere got paid millions no doubt for designing what we now have for bus shelters -clearly designed for maybe continental countries that just have the odd shower of rain that comes straight down - Here in Glasgow where there is usually a breeze and it rains a lot they give you no shelter what so ever - I always wonder who designed them and what idiot decided they would be fit for purpose in Scotland - Rant over
Nice one Ed, on the odd occasion when i go a walk i pop into McDonald's for my porridge and a coffee. I show off by using the touch screen to order and at the end of the order is where i try not to get kfuffled when they ask you if you want an extra this or a swap for that and then the charity button appears ( I donate to charities through either buying or handing in books or clothes but as of yet they still won't accept the wife ) Talking about Partick, i was in another big store there a few years ago with said wife, it was November the 6th and we'd opened the front door to what looked like Custers last stand with all the sticks from rockets embedded into our garden. So we're chatting away ( Im doing all the nodding in the right places ) and collect a trolley, walk through the door and over the tannoy came Roy Wood and Wizzard "I wish it could be Christmas Everyday" November the 6th! I turned to my wife and told her that i would wait for her outside. I enjoy Christmas but AT Christmas. Same with after Christmas and New Year, they're sticking Valentines cards out and, once thats over, out comes the Easter eggs and cards. I don't use self check outs I always use the tills . Word ive heard on the street is that Morrisons are either taking them away or cutting back on them. They might be convenient for some people but their not for me. Hope you had a good Birthday Ed 👍
Hope you had a happy B'day, I agree with you entirely. I'm 85, 5ft. tall so I hate shopping, Anne Banks. It's just as bad here in Australia where I live. (although I wish I was back home in Kilmarnock)
I know the Lidl store you are talking about Ed it is down the road from my hoose, your treatment by the member of staff was totally unacceptable. I am also an old age pensioner, I am going to boycott Lidl,s, if enough of us do that then perhaps Lidl will get the message and train their staff better. You probably don,t remember Ed but I spoke to you in Sainsburys months ago and I told you how much I enjoy your videos ............keep up the good work
I used to go to Lidl many years ago but stopped for the very reasons you have talked about. I found being rushed through the check out and no bag packers....do you remember bag packers? Why have they disappeared? No shop has them now... anyway l am not being rushed and not doing the job of a shop cashier, so treat me with customer respect or l am off to another supermarket.
Love your channel Ed, but have to disagree....Stirling Lidls is my local and its always clean, decent prices etc...I understand the staffing thing is definitely annoying but it's not outrageous and it's a trade off with the prices offered
Your absolutely right Ed the main problem is places like Lidls & every other supermarket is there's absolutely no pride gone into these places I can't wait to get in and out of these places as quickly as possible it's certainly a changed world we live in and sadly it's not getting any better but instead a lot lot worse,. Gone are the old days of the old co-op where all the people were in a line of independent checkouts one did the till the other did the baskets and another did the trolleys, now if you ask an assistant anything you'd be just as well asking the wall it's got more sense Lidl is a German company that sells sub standard rubbish and many of the other supermarkets are just as bad. But most of all they don't show customers any respect at all especially the elderly.
I recall many years ago in some big Glasgow stores where the service was so grand there was even a man in the lift who would press buttons for you and announce every floor.
@@EdExploresScotland Toni , first met you & Ken Scullion when out with Linda , we all went to Wimpy shared coffee ,! Iona st after Albert st . Eddie your book about “Whisky “ Very very good too , music always most excellent , you are a clever man , fab story teller .
Hi Toni. I was trying to think who it might be. Nice to hear from you. Hope you're well. Many memories of those few years in Edinburgh. No one mention the ice-cream shop!! We once wondered what we'd all be doing in ten years time. Fifty years have now passed. How time flies. Take care.
I think you’re wrong about Lidl (pronounced as in Lee-Dil). I recon the one you were in was just a bad one with a not very nice staff member. Price IS pretty much everything these days and the quality of their stuff is good. You’re right about those daft wheeled basket things though,, they are hellish. Just chill out. Lighten up a bit or you’ll become Victor Meldrew.
Well Ed I cannot say I agree with all you say but will agree the blue plastic baskets could do with a good wash down to remove the deposits caused by leaking yogurt and other dairy products etc and yes they are a right pain to load or rearrange your shopping in. ☹️ I use a trolley as for me its far easier. 👍 But as for the checkouts both self service and staffed,Ii have always found the staff to be more than helpful and up for a little chat if only to mention how are you or the weather. Yes you often have to queue but I do elsewhere too. I am in Dundee so have a choice of lidl stores across the city but find them all pleasant to shop in.........and I am in my 60s too !! Perhaps a smile and asking them how they are as you start to get served....and not a frown... goes a long way to getting a similar response from the staff ? 😂
Not only do I not use self checkout I pay with cash when I go to a city and shop. Living down under we haven't succumbed completely to the latest technology. Yes it's available just not forced to use it.
Hi Eddy, I totally get why you were wee tad upset waae that "ASS istant" I live in Falkirk and we have 2 Lidls here and neither of them have self service checkouts. I think these were introduced into newer branches ? I find the service of the staff very friendly and helpfull in Falkirk, and for sure there are more staff around. Have a great birthday old fella, I'm a year and a few months short of you, but you leave me for dead on the hills, but Im working on it!
It's a fair point Jonathan. I sometimes think the sorry state of our so-called supermarkets is driving people towards online shopping. Problem is, it just means more vehicles on the roads.
I'm unhappy to hear about this, Ed. I thought Lidl was supposed to be a decent, no frills, more affordable supermarket. I have visited them the odd time when I'm roaming Scotland. What about Aldi? I'd say stick to the Co-Op instead of a foreign owned grocery chain, but it is more expensive. Elders should be respected regardless of where they are getting the messages (shopping).
Happy Birthday 🎉, same here in the states at some places. I was surprised the UK has the same “do you want to donate to charity or round up to the next dollar button also. I always press no. These are million if not billion dollar companies. I believe Aldi is worth more than 30 billion dollars because it’s an international company. Let them donate to charity. I also hesitate to vacation in the UK because of age even though I have all my marbles, am not slow, and am a good walker. I never see older people or people with gray hair walking around in any utube videos of Scotland or the rest of the UK. Am I wrong? Well, good day, have a nice piece of cake. Michigan
While it's impossible to disagree with anything you say, I don't mind Lidl. That's because I know what I want, where it is, and be in and out in a jiffy. I sometimes visit a large Sainsbury's and it's complete sensory overload. 20 types of yoghurt and 10 choices of baked beans kind of place. Best time to visit Lidl is 20 minutes before they close in the evening. Barely anyone in there and they want me served and gone even faster than I want to be out of there.
I can use them but after 40 years in retail I absolutely refuse to do so. My turn to reseive good customer service. I do make a fuss in any shop before I will 😂. Even though my husband is mortified ❤
Well done Ed a very good rant and , not just for Lidl, for supermarkets in general. The shop and the shopping experience is not now designed to bring the shopper a "pleasant" experience? Rather it is designed to maximise profit (cutting staff), reduce time (and staff) at the till and minimize disruption to people who do not really care, all they want is your money, as quickly as possible and for you to be gone so they can get on with their day. I saw an older person (in the Co-op) take the shopping to the till in one of these pull along "Baskets"? then asking the young man behind her to tip the contents on to the belt, which he did much to the amusement of myself and others and then she simply walked out the doors, maybe a protest, possibly dementia, or maybe just another p**sed of customer. Anyway happy 69th.
Never been in Lidl. Don't use aldi. Will NEVER use self checkouts. Im not old in 50 but have a bad back. I always use cash and go to the same checkout people i know won't rush you. If im unfortunate and get someone rushing me through i just make them wait and ask for the bill when im ready. I hate modern life! Even my bank has closed!
We’re all no longer human beings to these companies, we’re consumers & if we don’t like it tough. I’ve had a Scottish Power farce going on for over a year in which it’s impossible to communicate with them. Ended up Citizen’s Advice where even they were pulling their hair out with them. (Got it sorted eventually) Btw is it your Birthday? If so then have a great one & don’t go smashing Lidl’s windows!!! 😂🎉
I like your channel dude but I am going to disagree with you here. I quite often use Lidl (pronounced Leedl but maybe you knew that.) I shop at the Govan one. There are no self service checkouts. The staff are polite and well turned out and all have to do various jobs around the store. Yes the baskets (which have a handle you can use to pick them up by the way) can be a bit manky but otherwise the store is always very tidy. Maybe when the fabled Govan - Partick bridge finally opens next month you can saunter over and try our Lidl over here.
Thats interesting - where in Govan is it and is it near Govan town centre or on a bus route - I might check it out as i dont use the one near me at Govanhill because of the self check out malarky
Partick Lidl is the worst . Dirty black trolleys Dirty toilets The Staff are rude , unpleasant and miserable like they don't want to be there . I have made a complaint about the staff . I have been to a few Lidl stores and Partick is the worse. As for Poundland the charity buttons are annoying , it's like checkpoint Charlie , 'Do you want a plastic bag , do want to buy the Terry's chocolate orange , do you want to donate to charity press the green button blah blah , do you want a receipt? Your right about the complaint procedure they don't really care .
Im 28 and believe me, Aldi and indeed Lidl are shops that despite being a wee bit cheaper, I hate entering for the same reasons as yourself...that and at least here anyway, they both have a horrid pong 🤣that and the constant closing and opening of tills.
Talking about European pronunciation, as a young man in Glasgow I helped out in a french restaurant in exchange square the evenings and had to pretend to be french, when someone asked where I was from I answered "gou va", the french Manager went bolistic, he didn't understand that the Glasgow clientele wouldn't realize "gou va" was actually govan. I told him I couldnae say Maryhill and get away with it!
Hmmmm....When I was a child my Grandmother lived with us. Her "stories"???? Oh you listened! Same with all my uncles, aunts... all my brothers and sisters Listened. We paid Attention! Why? Respect. My parents Drilled into us Common Courtesy as the Base of all our interactions within our family AND in public. Courtesy and Common Sense is unfortunately not very Common these days. Nor is the Wisdom and Hard Earned Experience of "We Of A Certain Age" sought out or recognized. Well I have only one response.....I may be Old BUT I saw ALL the best Bands.....Live! ( Throwing papers into the air......take That ! ) 👀
![Noob To Max With DRAGON REWORK In Blox Fruits [FULL MOVIE]](http://i.ytimg.com/vi/LnBMOinoOvA/mqdefault.jpg)
trust me on this ,after over 25 years working for a big supermarket chain ,i can assure you that they dont give a flying hoots about the customer just there cash they want (and i kept that clean lol)
I take your point about the baskets and trolleys but haven't experienced any of the other problems in my local Lidl. It is a nice round trip of about a mile from my house and I walk it most mornings as a leg stretch before I head for the hills. My local Lidl doesn't have self service check-outs. It is well staffed by friendly and polite people aged between about 20 and 60. They always ask me if I want a receipt. I always pay by card and have never been asked to donate to charity. I never use their toilets so I cannot comment on their cleanliness. - Although sometimes on the walk home I wish that I had used them! I am 74 in 3 weeks.
Our supermarket in Saltcoats is ok too. The checkouts are manned and they never allow a queue to wait very long before they open another checkout. I admit the baskets can be a problem as they are very low and I recently had an eye operation so am not supposed to bend or lean forward for 3 weeks so I had to buy less, so I could carry it in my arms. I have never been asked if I want to donate to charity.
I'm a wee bit younger than you Eddy but I concur with everything you say! The social niceties and empathy for elderly customers is sadly lacking as the big companies merely see us as faceless consumers. As our WEF overlords have stated, "useless eaters'.
Cheers Brian. 'Useless Eaters' - a phrase-and-a-half!
I agree 100% Ed 👏. In Aldi (that other one😂) recently, a young man tried to aggressively herd my 80 year old Mum into the self service queue instead of the manned till. He did not realise I was with her as I was a few steps behind. Needless to say, I went through him like a dose of salts. It is disgusting the way elderly people seemingly have to just put up with the modern technology. I am 54 and find the self service checkouts daunting myself.
Our Aldi store in my home town in Australia is excellent.
I just shared your post to the whole of Australia!
Thank you. Your free Koala's in the post.
Totally with you on this issue, Ed. Well said! And best wishes on your birthday!
Thank goodness its not just me that has a problem with this supermarket - I havent been in the Lidls at Victoria Road Glasgow for nearly 7 years even though its not far from where i live due to a similar issue - I made the mistake of complaining that there wasnt a manned checkout one night and one of the girls that worked there shouted at me in a loud voice "you dont swipe you dont get - you dont swipe you dont get - so i didnt get i just left the stuff and walked out and never went back - and i remember the problem with the filthy baskets - I used to spend time trying to find a clean one and just ended up taking the one that was the least dirty
Thanks!
Many thanks Anne.
I was in a different retail store a while back, the till assistant was very helpful. She reached out and pressed the red button to cancel the charity contribution when I was paying by card. The lovely Polish assistant said to me, " You have spent enough money in here today." 😂 . I am getting a bit old myself Ed. Many happy returns.
Sounds like a great shop assistant.
They do the same thing here with the charity button. The supermarket donate the money you gave them and get a tax deduction for their business. They get the benefit of your money.
Happy Birthday Ed !
Getting older isn't for wimps, that's for sure. The only satisfaction I can take from observing the indifference / ignorance of so many of the young these days, is to remind myself that one day soon enough they will be 'old' too.... Happy Birthday Ed!
Interesting....Id just like to say that the staff at my local Lidl are very helpful and do give you the time of day. Totally agree with you comments on the shopping baskets, they are a design disaster and need to be deep cleaned regularly!
Find Lidl are the best supermarket. No longer go to Morrisons are you are lucky to find staff, the bakery bread is undercooked, and it’s more and more self checkouts. Used to be a great store in beginning of 2000s when they bought out Safeways. Lidl for me❤
The modern world is become quite ridiculous
Totally agree Ed , about Lidls shopping baskets, there a nightmare.
I can relate to it. I don't like going to my local Lidi. You feel like an outsider. Totally agree with the trolleys and baskets. I did a full shop there once never again...
The numerous Lidls in my part of Fife are excellent. Very helpful staff, fully stocked shelves , spotless stores, and clean bogs. Maybe it’s just Glasgow…..but what does one expect in Glasgow hehe
I enjoy using their basket’s! I usually catch something from them. I get ill and genuinely have to go off work sick! Happy days as I lie in bed watching tv. What’s not to like!😂
They have elevated security staff, checkout operators and general customer facing staff to an authoritarian level in this country. They no longer accept your opinion or complaint without confrontation.
I know the public can be difficult and are hard to please, but staff training leaves a lot to be desired.
Happy Birthday Ed. I just had my 79 on 8/13. I was dreading it until the day afterwards when I realized I hadn’t actually died of old age!
This self service business is for the birds 🐦. It’s quite frustrating when you know your a fairly bright person, but get treated like a 4 year old. I loved your video. Thanks for sharing. 😂
Lynn in Naples FL
Cheers Lynn. I can't begin to think what I'll be like in ten years. I'll probably have mild dementia and spend my days wandering into stores like Lidl to blow loud raspberries.
I'm just 5 years behind you and I have to agree about the trolley/baskets. And yes, they are usually in need of serious cleaning. Never thought to pick up a trolley outside. The self service checkouts are often not quick and without choice if you want to use cash. (Heaven forbid). I use cash to annoy them. Haven't noticed the charity scam yet. I like to choose my own, and when I can afford it. I also like a receipt to check the prices of things and what I've spent. Apparently that's a nuisance to them also.
Poor treatment of the customers, particularly older ones. Not a nice experience shopping these days.
I've never understood the, 'Do you want a receipt?' thing. It's crucial as proof of purchase and, as you say, to check the till price matches the shelf price, which it sometimes doesn't.
Ed, II agree with you 100%,. Not shopped at my local Lidl for over a year. I always went there early in the morning so it's much quieter than later on the day and then the three tills started to be cordoned off. One staff member (Looked Ex Military) was in the self service pen which was to the far side of the store from me and standing close to a till, all I heard was use the self service at the top of his voice and pointing. Im like what!. He then repeated it and pointing and had to shout, Im not using it and had the cheek to shout across the store "everybody else are using it". I shouted I don't care too hoots and pushed my trolley away from myself and started to walk out. They quickly opened a till. Every morning after this they still asked you to use the self service. I had to ask a staff member to open the till up before heading to the till. Once there they are always so busy talking to the backroom staff. with the mic and headphones they have on and completely ignore you and they its everyday banter. Happened most times. Enough is enough so I have to travel further away from my house to shop which is not easy at times but Lidi ain't getting my cash. Sainsbury's are trying to force you to use the Self service. I am medically Retired with acoustic shock along with chronic tinnitus/ear pressure and affects ones balance so self service is not for me. and shops play loud music with no quiet periods (that's not 2 hours week) also so I can not shop there too, makes life so tough. All the best Ed ps Have always enjoyed your channel. Great research and presentation, 100% genuine
I started to use Lidl when I moved house last year, the local store is only a few minutes away, so I can make frequent trips and carry everything home. The one thing I noticed is the state of the baskets, they are in serious need of a good cleaning. 😂
For a minute I thought you could only enter by scanning a QR code with a smartphone like Aldi did at one place. They built a new LIdl near me but it means two dangerous right turns on a busy, badly-surfaced road on my bicycle. It's not worth the money saved when I can walk to the small local Co-op. I'd rather support them, not put them out of business.
I agree with everything you say and my butler (who does all my shopping for me) agrees too! He prefers Waitrose or Marks and Spencers though. Only joking! I'm not sure what the answer is though I enjoy going to a 24-hour supermarket at midnight sometimes when it's quiet, full of staff, few customers, no music, hundreds of trolleys to choose from, lots of bargains (I'm from Yorkshire!) but no cafe. I've just been watching 'Still Game'.... I think you should ask to join the cast! Your story would make an excellent bonus episode. ISA could be the cleaner! Thanks for doing these videos. (I wonder if any Lidl managers see them? I used to know a Lidl manager and he got a free big car - a BMW or Merc, I think. I know that the Lidl shop-floor staff get one of the best/top wages per hour in the UK. I feel sorry for the rest.)
I know my staff hate going there too
Firstly ,Ed , congratulations on the 10,000 subs 👏 it's richly deserved . Nowadays when you complain about lack of staff whether using phone services or physical , you get the same line , ' due to unexpected demand ' , day in day out for years , ignoring the same patterns . The social attitudes you mention , to me this really started in the Tory 80's when every person was commoditised and you are judged on your ability to generate revenue , and a certain prime minister telling us , " There's no such thing as society . Best regards Ed .
Thanks Ian.
Brillant as per ,I love saying to the staff when they point to the self check out" sorry I don't work here "! tis usual bewilders them for a few seconds until they get my meaning .I don't go to lidll as Aldi is the nearest to me and they are slightly better the staff overall are very nice , Now Morrisons open up 1 checkout and the question is miles long ,jeez I hate supermarkets
Thank you. And it's only getting worse. Supermarkets once stocked shelves at night. I don't know what happened to night-shift workers, but Morrison's now stack shelves in the morning, so that as a shopper you feel you are in the way.
Surely Health & Safety Executive should have something to say about the dangerous mix of shelf-stackers and shoppers!!
I avoid using self-checkouts at all times when it's possible. Sooner or later they will get the technology good enough that they will no longer need the staff. Then they will just have a skeleton staff to watch over the store and have all customer interactions done by "machines". It may be progress, but I don't think it's progress in the right direction.
Absolutely. What will the human race do with its time when all work is done by machines?
Lidl and Aldi do seem to operate with the bare minimum of staff. Agree their trolley basket things are utter crap, the one you pull just keeps hitting the back of your feet. Morrisons have some new trolley's that are plastic and smaller, but again not shallow. It's almost impossible to find a shallow trolley you don't have to bend yourself double to get into. Asda have some but not enough. Lidl should realise that people are not going in there to do their big shop 99% of the time, so there's no need for huge trolleys whatsoever, the same with Iceland, you're only going in there for a few things obviously not £200 worth. My elderly parents in their 80s are just about done with it all, they feel that the world is not for them anymore, but they can't sit still for 5 minutes they have to be out doing something, usually shopping for other people. When I shop with them as I do monthly, I can see where all these issues are coming into play and there have been times I've lost the rag seeing the way they've been treated.
I find my local Lidl has really gone downhill and it's not that cheap either. I was at a Aldi a few weeks back and was very impressed. Much cleaner and it also had a lot more bargains.
It's a shame the nearest one is miles away.I need a trolley myself these days as my knees are worn out.
Good video Ed. I would say there will be an awful lot of people who would agree with you. There certainly is a lack of respect for older people these days.
I hope you had a nice birthday🍻.
Lidl in New Stevenson isnt too bad tbf. The poor staff are always stocking shelves etc whilst constantly having to attend to the self service check outs bleeping constantly.
My other bugbear is bus shelters - someone somewhere got paid millions no doubt for designing what we now have for bus shelters -clearly designed for maybe continental countries that just have the odd shower of rain that comes straight down - Here in Glasgow where there is usually a breeze and it rains a lot they give you no shelter what so ever - I always wonder who designed them and what idiot decided they would be fit for purpose in Scotland - Rant over
Absolutely. And the bus-shelter seats too - in many you don't sit, but perch with legs extended so you don't slide off. The world's gone crazy.
Hi Ed. I see on Streetview that there's a Morrisons across the road from Lidl. It must be better, surely. 😁 Happy birthday.
Nice one Ed, on the odd occasion when i go a walk i pop into McDonald's for my porridge and a coffee. I show off by using the touch screen to order and at the end of the order is where i try not to get kfuffled when they ask you if you want an extra this or a swap for that and then the charity button appears ( I donate to charities through either buying or handing in books or clothes but as of yet they still won't accept the wife )
Talking about Partick, i was in another big store there a few years ago with said wife, it was November the 6th and we'd opened the front door to what looked like Custers last stand with all the sticks from rockets embedded into our garden. So we're chatting away ( Im doing all the nodding in the right places ) and collect a trolley, walk through the door and over the tannoy came Roy Wood and Wizzard "I wish it could be Christmas Everyday" November the 6th! I turned to my wife and told her that i would wait for her outside. I enjoy Christmas but AT Christmas. Same with after Christmas and New Year, they're sticking Valentines cards out and, once thats over, out comes the Easter eggs and cards.
I don't use self check outs I always use the tills . Word ive heard on the street is that Morrisons are either taking them away or cutting back on them. They might be convenient for some people but their not for me.
Hope you had a good Birthday Ed 👍
Cheers Jim. The volume of some of the self-service checkouts in Morrison's is way too loud. Maybe that's for old folk; then again, maybe not.
Hope you had a happy B'day, I agree with you entirely. I'm 85, 5ft. tall so I hate shopping, Anne Banks. It's just as bad here in Australia where I live. (although I wish I was back home in Kilmarnock)
Kilmarnock's probably not the town it used to be; a bit like most other places I suppose.
I know the Lidl store you are talking about Ed it is down the road from my hoose, your treatment by the member of staff was totally unacceptable. I am also an old age pensioner, I am going to boycott Lidl,s, if enough of us do that then perhaps Lidl will get the message and train their staff better.
You probably don,t remember Ed but I spoke to you in Sainsburys months ago and I told you how much I enjoy your videos
............keep up the good work
Cheers John.
I used to go to Lidl many years ago but stopped for the very reasons you have talked about. I found being rushed through the check out and no bag packers....do you remember bag packers? Why have they disappeared? No shop has them now... anyway l am not being rushed and not doing the job of a shop cashier, so treat me with customer respect or l am off to another supermarket.
Love your channel Ed, but have to disagree....Stirling Lidls is my local and its always clean, decent prices etc...I understand the staffing thing is definitely annoying but it's not outrageous and it's a trade off with the prices offered
Happy birthday ed! Hope you got a nice birthday cake in lidl👍 could you get it out the trolley?😂
Love your videos .i agree
Happy Birthday Ed. Hope you have/had a Fandabidozi day.
Your absolutely right Ed the main problem is places like Lidls & every other supermarket is there's absolutely no pride gone into these places I can't wait to get in and out of these places as quickly as possible it's certainly a changed world we live in and sadly it's not getting any better but instead a lot lot worse,. Gone are the old days of the old co-op where all the people were in a line of independent checkouts one did the till the other did the baskets and another did the trolleys, now if you ask an assistant anything you'd be just as well asking the wall it's got more sense Lidl is a German company that sells sub standard rubbish and many of the other supermarkets are just as bad. But most of all they don't show customers any respect at all especially the elderly.
I recall many years ago in some big Glasgow stores where the service was so grand there was even a man in the lift who would press buttons for you and announce every floor.
Aye gone are the good old days sadly @@EdExploresScotland
Well said! ✝️🙏
Eddie that was SO funny , yet true . . Reminded me of chats we had in Albert st . Next yr take these observations to the Fringe .
Albert Street. Oh goodness, the memories, some good, some not so good. Give me a clue re who you are?
@@EdExploresScotland Toni , first met you & Ken Scullion when out with Linda , we all went to Wimpy shared coffee ,! Iona st after Albert st . Eddie your book about “Whisky “ Very very good too , music always most excellent , you are a clever man , fab story teller .
Hi Toni. I was trying to think who it might be. Nice to hear from you. Hope you're well. Many memories of those few years in Edinburgh. No one mention the ice-cream shop!! We once wondered what we'd all be doing in ten years time. Fifty years have now passed. How time flies. Take care.
I stopped using Lidl and I don’t miss it a bit!
I think you’re wrong about Lidl (pronounced as in Lee-Dil). I recon the one you were in was just a bad one with a not very nice staff member. Price IS pretty much everything these days and the quality of their stuff is good. You’re right about those daft wheeled basket things though,, they are hellish. Just chill out. Lighten up a bit or you’ll become Victor Meldrew.
Well Ed I cannot say I agree with all you say but will agree the blue plastic baskets could do with a good wash down to remove the deposits caused by leaking yogurt and other dairy products etc and yes they are a right pain to load or rearrange your shopping in. ☹️ I use a trolley as for me its far easier. 👍
But as for the checkouts both self service and staffed,Ii have always found the staff to be more than helpful and up for a little chat if only to mention how are you or the weather. Yes you often have to queue but I do elsewhere too.
I am in Dundee so have a choice of lidl stores across the city but find them all pleasant to shop in.........and I am in my 60s too !! Perhaps a smile and asking them how they are as you start to get served....and not a frown... goes a long way to getting a similar response from the staff ? 😂
try Lidl Dumbarton, the staff are friendly and very good at their job
Never had any inclination of trouble in Lidl Dumbarton
Well said....!
Not only do I not use self checkout I pay with cash when I go to a city and shop.
Living down under we haven't succumbed completely to the latest technology. Yes it's available just not forced to use it.
Lidl rhymes with middle
I just spread your message on Facebook. Lezzggoooooo!
Happy birthday when it comes, Eddy🎈🎉🥳
0 the self service checkouts are always playing up, so annoying
Hi Eddy, I totally get why you were wee tad upset waae that "ASS istant" I live in Falkirk and we have 2 Lidls here and neither of them have self service checkouts. I think these were introduced into newer branches ? I find the service of the staff very friendly and helpfull in Falkirk, and for sure there are more staff around. Have a great birthday old fella, I'm a year and a few months short of you, but you leave me for dead on the hills, but Im working on it!
Never too old for the hills.
Why not try online grocery shopping. I started doing my weekly shop online during Covid, and I've hardly been back to a supermarket since.
It's a fair point Jonathan. I sometimes think the sorry state of our so-called supermarkets is driving people towards online shopping. Problem is, it just means more vehicles on the roads.
Must be a Glasgow thing. My local Lidl in Denmark is perfect
I'm unhappy to hear about this, Ed. I thought Lidl was supposed to be a decent, no frills, more affordable supermarket. I have visited them the odd time when I'm roaming Scotland. What about Aldi? I'd say stick to the Co-Op instead of a foreign owned grocery chain, but it is more expensive. Elders should be respected regardless of where they are getting the messages (shopping).
Happy Birthday 🎉, same here in the states at some places. I was surprised the UK has the same “do you want to donate to charity or round up to the next dollar button also. I always press no. These are million if not billion dollar companies. I believe Aldi is worth more than 30 billion dollars because it’s an international company. Let them donate to charity. I also hesitate to vacation in the UK because of age even though I have all my marbles, am not slow, and am a good walker. I never see older people or people with gray hair walking around in any utube videos of Scotland or the rest of the UK. Am I wrong? Well, good day, have a nice piece of cake. Michigan
Hi Patricia. All us grey-haired Scottish folk hide in houses making RUclips videos.
Theyve got mid sized push trolleys as well, so you dont need to use the drag baskets....I obv do like Lidls....😂😂❤
You are not old, 😊 ….. are you planning on uploading any of your guitar sessions anytime soon ? they are so great 👌
Many thanks. I'm sure some guitar will creep into a few future videos.
@@EdExploresScotland looking forward to that 😊 I just love all your videos
Happy Birthday Ed
While it's impossible to disagree with anything you say, I don't mind Lidl. That's because I know what I want, where it is, and be in and out in a jiffy. I sometimes visit a large Sainsbury's and it's complete sensory overload. 20 types of yoghurt and 10 choices of baked beans kind of place. Best time to visit Lidl is 20 minutes before they close in the evening. Barely anyone in there and they want me served and gone even faster than I want to be out of there.
I can use them but after 40 years in retail I absolutely refuse to do so. My turn to reseive good customer service. I do make a fuss in any shop before I will 😂. Even though my husband is mortified ❤
oh, ed -- come and shop here at Market Basket, the anti-LIDL without the M&S/Whole Foods prices
Send them to Scotland, with haste.
Well done Ed a very good rant and , not just for Lidl, for supermarkets in general. The shop and the shopping experience is not now designed to bring the shopper a "pleasant" experience?
Rather it is designed to maximise profit (cutting staff), reduce time (and staff) at the till and minimize disruption to people who do not really care, all they want is your money, as quickly as possible and for you to be gone so they can get on with their day.
I saw an older person (in the Co-op) take the shopping to the till in one of these pull along "Baskets"? then asking the young man behind her to tip the contents on to the belt, which he did much to the amusement of myself and others and then she simply walked out the doors, maybe a protest, possibly dementia, or maybe just another p**sed of customer. Anyway happy 69th.
Yes, I sure a few of us have simply ditched our shopping and stormed out.
Was it Mae West who said " old age ain't for the faint hearted "
Hey man, just don't go there and you will have nothing to complain about. BTW it's pronounced 'Leedl' as I suspect you know that though.
Lidl are just like Kiwk Save use to be , stack it up sell it cheap, actually Tesco started out the same way but grew into a different beast.
Lidl baskets, like doing yoga which is good if youve been doing yoga since you were 10. brutal.
Never been in Lidl. Don't use aldi. Will NEVER use self checkouts. Im not old in 50 but have a bad back. I always use cash and go to the same checkout people i know won't rush you. If im unfortunate and get someone rushing me through i just make them wait and ask for the bill when im ready. I hate modern life! Even my bank has closed!
Happy birthday Eddie, 69,nice!
We’re all no longer human beings to these companies, we’re consumers & if we don’t like it tough.
I’ve had a Scottish Power farce going on for over a year in which it’s impossible to communicate with them. Ended up Citizen’s Advice where even they were pulling their hair out with them. (Got it sorted eventually)
Btw is it your Birthday?
If so then have a great one & don’t go smashing Lidl’s windows!!! 😂🎉
As someone else commented, us old folk are regarded in some retail circles as 'useless eaters', a phrase I'm becoming quite fond of.
It's not just the elderly that get annoyed by all these items designed by idiots. Where is the feedback mechanism? Anybody can easily see the issues.
It's a cold cruel world out there 😢 😂
I like your channel dude but I am going to disagree with you here. I quite often use Lidl (pronounced Leedl but maybe you knew that.)
I shop at the Govan one. There are no self service checkouts. The staff are polite and well turned out and all have to do various jobs around the store. Yes the baskets (which have a handle you can use to pick them up by the way) can be a bit manky but otherwise the store is always very tidy.
Maybe when the fabled Govan - Partick bridge finally opens next month you can saunter over and try our Lidl over here.
Thats interesting - where in Govan is it and is it near Govan town centre or on a bus route - I might check it out as i dont use the one near me at Govanhill because of the self check out malarky
Will do.
Happy Birthday Ed. I will also turn 69 this month on the 26th.
And a Happy Birthday to you too Mike, when it comes.
That ain't Paul McCartney its Billy Shears, Paul McCartney would have been 82 but Billy Shears is 5 years older at 87 👍
When they ask me to use the self scan I just say Sorry I don't work here can you open a till please
I like that. May try it sometime.
Time to boycott these stores and pay a little bit extra for decent service
Just remember the relatives of Lidl and Aldi founders could well have been flying in the Luftwaffe bombing Clydebank docks
Partick Lidl is the worst .
Dirty black trolleys
Dirty toilets
The Staff are rude , unpleasant and miserable like they don't want to be there .
I have made a complaint about the staff .
I have been to a few Lidl stores and Partick is the worse.
As for Poundland the charity buttons are annoying , it's like checkpoint Charlie , 'Do you want a plastic bag , do want to buy the Terry's chocolate orange , do you want to donate to charity press the green button blah blah , do you want a receipt?
Your right about the complaint procedure they don't really care .
Wanting people to give to charity when they're barely getting on themselves paying for high priced good already.
Lidl is German and is pronounced LEE-dl. 😀
Dusty Springfield sang about them:
ruclips.net/video/sstODCyoyoE/видео.html
Im 28 and believe me, Aldi and indeed Lidl are shops that despite being a wee bit cheaper, I hate entering for the same reasons as yourself...that and at least here anyway, they both have a horrid pong 🤣that and the constant closing and opening of tills.
Please pronounce it 'Lee dell'. My wife likes shopping there but I hate the place. Quality is minging.
It's just liddle to me
@@FikuKromoUzuFajrovulpon 🤣aber wie spricht man es mit den Englischen Alfabet aus?
Talking about European pronunciation, as a young man in Glasgow I helped out in a french restaurant in exchange square the evenings and had to pretend to be french, when someone asked where I was from I answered "gou va", the french Manager went bolistic, he didn't understand that the Glasgow clientele wouldn't realize "gou va" was actually govan. I told him I couldnae say Maryhill and get away with it!
"G'aun yer'sel! "
Addendum......Happy Birthday!
Hmmmm....When I was a child my Grandmother lived with us. Her "stories"???? Oh you listened! Same with all my uncles, aunts... all my brothers and sisters Listened. We paid Attention! Why? Respect. My parents Drilled into us Common Courtesy as the Base of all our interactions within our family AND in public. Courtesy and Common Sense is unfortunately not very Common these days. Nor is the Wisdom and Hard Earned Experience of "We Of A Certain Age" sought out or recognized.
Well I have only one response.....I may be Old BUT I saw ALL the best Bands.....Live! ( Throwing papers into the air......take That ! ) 👀
Absolutely. Saw Slade, Home, Nazareth, Status Quo, ... the list is endless.