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REACTING TO PURSE ON FLEEK: GOODBYE HERMES, and the NEED for a WIDER conversation, my thoughts.
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- Опубликовано: 4 май 2021
- Hi there and thank you for watching. Today's video is an unplanned video answering your messages on my thoughts on the @Purseonfleek video, 'Goodbye Hermes@, reacting to the content of the video, giving my thoughts on what happened and how Mel was treated, but also on what I think is even more important, and that is the wider conversation on how Mel was treated in the aftermath and the general need to speak out against on-line trolling and meanness. I can't tag Mel;s video as it is currently private, while she reflects on what is best for her, but two other videos chatting about this video are here:
The Closet: • GOODBYE HERMES: My res...
Living Life w Daily Chic: • Video
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I work in Human Resources in Canada, have been in this field my entire career and am in a Sr. Employee Relations position that manages harassment complaints. What I can say is that HR does not reach out to clients outside of an organization - that is very strange and not common practice. If it’s employee to employee we would deal with the accused “employee”. But in this case it should have been the District Manager, Sales Director or Client Service lead that should have reached out. For a company who is financially so well off it is mind boggling to me that their HR team is not operating within HR best practice standards and has their HR team making calls to customers - super weird!
Agreed. I am in HR Management and I was boggled that HR reached out to her.
Thank you so much for sharing this from an HR perspective, I wasn’t sure but it didn’t sound right 💕
@@ameliarosescloset yes absolutely. I am healthcare, and if there was anything between a patient and staff member our legal department would handle it. Not HR. So in Mels case, it would make sense that the SM or another manager would handle it. But in her video she did mention that the SM blocked her from social media. I do believe there maybe something more to the story. But I don’t know the regs in Australia. 🤷🏽♀️
@@tpm9949 I think a few people have commented that there is more to the story 💕
@@tpm9949 This is not a legal issue though. Just putting my thinking hat on, perhaps she had already been warned about her “behaviour” before and she didn’t change and the employee felt anxious handling her, which affected the employee well being hence HR is involved. No one knows the true story. We can all only take a guess. But at the end of the day, the company can choose who they want to sell to. Just because you can afford it doesn’t mean you will get it. If it doesn’t work out, move on no matter how passionate you are with the brand.
I tried watching Mel last year, but I couldn't get past 5 videos. She just came across as smug & entitled. That's fine, she wasn't for me, I unsubscribed. BUT out of morbid curiosity I watched her video in its entirety. WOW. I'm all-for marking life events with bags... BUT she asked for a quota bag to be made available to her because she & her hubby were *going to start trying for a baby*! 😳 That's a bit much. Should she have been more chill? Absolutely. Should Hermés have been more up front with her? Absolutely. Should people have made such personal attacks & been so bloody horrible in the comments? Absolutely not. Be kind 👏🏼 💕
I agree with a lot of what you said, regardless of your view of Mel, No need for the attacks. And I agree on the comments re the baby etc 💕
I agree. Very smug. I didn’t get the whole chasing a bag then selling it then on to the next chase... like, it’s a bag, for the love of God. Hopefully her kids don’t suffer because of their mother’s reckless behavior. They don’t deserve any of this. For a bag...
Yea that was really weird. Not only that it was a reason to buy a bag but to tell her SA. She even said she was saying it in the email because she couldn't say it in front of her friend at the store. Every email she had a different reason she needs the bag. Bad health, anniversary, etc
She was using her “life events” as excuses to get bags and to force a close relationship with an SA. If I was that SA I would have seen right thru it.
Great and compassionate video. You have all your points right. I just wanted to add, that still, MEL IS THE CUSTOMER. I agree with you on the fact that they let her shop there, encouraged her to keep on shopping with them, still, it was kind of decided she never receives a bag. Like some kind of twisted punishment.
In my eyes, it is an abuse of power and unethical business practice.
They refuse to let her know to stop chasing the bag, as a "friendly advice", but still they have the time and energy to get her called by HR and being bullied. At this point, Hermes lost me.
Influencers and bag collectors try to sugarcoat these actions as "their ways", and "everyone knows it" - it is just like saying "boys will be boys" after your daughter is being bullied at school by jocks.
Additionally, I find it extremely disturbing that they camouflage it as a "customer journey". They purposefully fed her with misleading info, like: no link purchase, or you just have to wait.....
It is a marketing strategy they do and live well off of it. It is not something special and exclusive to Hermes.
Some ppl with money or passion for bags still buying into that, just because they aim to feel privileged to have THE DREAM BAG.
Sure, Mel made some mistakes along the way, but why do not they tried to uplift her with some advice or good intended tips rather than turning her into a frustrated, disappointed customer. And the emphasis is still on CUSTOMER.
I know there are ppl who are unmanageable. I worked in customer support for many years. Mel is clearly not one of them.
Pushy - maybe. TMI - maybe. But still....if her SA could not handle it - OK, she escalated. Followed the processes. Then the store manager decided to ghost Mel and being passive-aggressive. Maybe it was easier to toss the issue to HR and pretend it is not their problem anymore. Then HR, who obviously saw only one side of the story has the audacity to call a CUSTOMER and treat her like crap. WHY?
It only shows that Hermes is just a bunch of ppl, who made a way bigger mistake than Mel.
If someone decides to glorify and entertain this "practice" then be it. All I am saying it casts a shadow on Hermes to allow such treatment.
Another thing is: pls stop making excuses for SAs and trying to portrait their work as something extra hard. It has some hard parts but "getting a bag for you or any other client" is their job and EXACTLY is why they are there. Maybe it is not hard at all and this is just part of the picture they try to paint. Maybe getting a bag is frustrating since the demand is great, but still, it is not oil drilling and certainly not impossible.
Earlier I also purchased limited items but stopped doing so because it was just frustration and fuss and I felt no special afterward when the excitement faded away. Slowly I realized it is just a stress factor for me.
This was so insightful and thank you for posting this, j thoroughly enjoyed reading your point of view 💕
Raid Zero, I agree with your excellent post! I worked my young adult life in high end retail sales, though not as luxury as Hermes. I can't for a minute imagine treating a customer in that fashion or accusing a loyal customer of such things. It's shocking to me quite frankly. I can say it appears Hermes created this problem for themselves by the very games they play with customers emotions. There is no transparency at all. Sure, it's just a handbag but let's be real here, many women and men dream of those bags and to be made to jump through hoops to get one is quite something to me.
Raid Zero, excellent reply. I totally agree with you. As far as I’m concerned, Hermès did a lousy job handling this. I’m 60 years old, but I remember when there was a time when the customer always came first. Boy, have times ever changed!
@@lesleawitter5534
I am 62.
Sometimes Customers are definitely not always right! Each customer is different......... I don't believe she would have been treated as she was but it seems clear, she was simply fulfilling others orders. Hermes, as other Luxury Businesses are open to make money. It's my opinion and we each have our own - but it was Mel that was being untruthful and Hermes caught onto it.
She simply was running a business and chances are high, she was profiting from selling those bags.
Which is certainly her right.
But it's Hermes right to stop selling to her as well.
I shop in Hermes and have absolutely no issues, no games, no quota to spend in order to purchase a Birkin or a Kelly bag.
In fact, I had spent perhaps 1000. And mentioned I would love a particular Birkin in the future.
Within 4 weeks, the SA called to offer me this particular highly sought after bag. I don't even have to ask, if I visit the store, the SA will offer.
Agreed
I just watched Mel’s video and I agree that she was very emotional but if I was an SA I would think her emails were a bit much, it was pretty full on and I think in person she would be very full on in store and I know she thinks she feels friendly but I honestly think the store might have been a bit fed up with her. It’s awful to say but yeah, you need to have a healthy balance with an SA when it comes to communication.
I think that’s very fair and accurate 💕
emotional is one way to put it ! I can see the otherside point of view
I agree, I wouldn’t want to deal with her
She was being too friendly and personal. It was cringey.
I agree lol she was doing to much ☠️
Personally, I tried to really be on her side about it, but the amount of personal information she included in her emails is emotionally draining and borderline obsessive, IMO. She came off very heavy, and while she might view her openness as a sign of friendliness and comfort, the SA may have found it extremely overwhelming. Still, I find the approach they took as a company rather strange.
I think that’s how a lot of people felt, I agree with what you said completely 💕
She was trying to guilt the girl into giving her a bag.
I completely understand why they involved HR, that lady came off as absolutely insane. When you’re dealing with people with insane money you have to deal with them in different ways. Even if someone on a store level would have “checked” her most likely she would have sent a lengthy email & continued behaving the way she does.
@@LoveNia_ I disagree. HR is not customer facing, period. Another part of the company should have handled it.
@@yesterdayitrained I don’t know that they are meaning HR like the department that handles internal affairs. I believe they’re meaning to say corporate that is customer facing. Otherwise HR most likely wouldn’t have responded or directed her to the correct department.
I do agree with all the points you have made. I watched mels video and I did feel for her, because she was so upset and hurt, it’s not nice too see anyone so upset. I hope she is ok. I have seen some of the unnecessary comments and it’s uncomfortable to read. I’m a mental health nurse and see so many patients that have been affected by social media trolls. Even if we don’t agree with what she said/did, we don’t need to be unkind to someone who is upset anyways.
Absolutely 100 this , thank you 💕
The store manager should have contacted her and told her how her behavior needed to change and set boundaries. If they weren’t going to sell her certain items as a result of reselling they should have sent her a letter telling her that exactly.
ETA: and yes, can we please bring back civility?
Agree with all of this 100 💕
Sorry but I respectfully completely disagree. Hermès is a business and will gladly let her or anyone else continue to buy and spend their money. They don’t owe an explanation of why people don’t get certain bags. That’s never been how they operate. As far as the manager speaking to Mel, based on how Mel was reacting after the incident occurred where she didn’t get the pink bag they probably felt her reaction was beyond what they felt was appropriate. This is why they brought in HR. They were within their rights to do so. Also if the SA said she felt threatened, the store could face severe penalties if they didn’t bring in HR. It’s so unfortunate that it has reached this point.
Definitely should’ve told her she was blacklisted, because that’s what they did.
The store manager is definitely the one who should have contacted her, not HR. They should have handled it way better. And blocking her on Instagram? LOL
@@bougiestocklvrdoc2470 Nope. It doesn’t matter the reason- it is not within HR’s scope to contact a customer, period. Someone from Sales should have handled it.
I felt so bad for her because she seems so emotionally invested. However, someone mentioned she was sold a couple of major bags only for her to turn around and resell. I’m guessing that’s part of the reason she wasn’t offered. I can understand mentioning a life milestone once to an SA in conversation, but to mention it multiple times is beyond.
Yes I don’t think publically selling her birkin helped 💕
@@ameliarosescloset She publicly sold a Birkin?!? OK, that alone could explain it.
I understand why Hermes wanted to sever ties with her but in no way does she deserve to be personally attacked.
Totally agree 💕
Never been here before. This video reaction/critique is so KIND. Your cadence and tone is so compassionate. You are genuinely a class act!!❤
Thank you so much 💕
I just went to McDonald’s and got excellent customer service when ordering my strawberry & creme pie. I got my food in under 50 seconds. I paid $1.73 with taxes. I can’t afford Hermès bags, and TBH luxury stores before the pandemic the sales associates would get really close to me, and would like to stare at me in an obvious, uncomfortable way. It freaked me out. I buy luxury items online now, because the sales associates are too much for me. Unless your like a monthly regular shopper I feel like luxury stores couldn’t care less about you, and their goal is to be stalking you until you make a purchase or scare you into leaving as soon as possible. No thank you. I get better treatment, literally at McDonald’s.
The customer service can leave a lot to be desired but can I say how much I now want a McDonalds!! 🙈
Strawberry and cream pie.. That sounds lush are you in the England? I'm pretty sure that's not on the UK menu.
@@VeeLondon1449 wouldn’t it be great if it was!
@@VeeLondon1449 Nope, United States of America 🇺🇸
Best comment since RUclips’s whacky algorithm showed me all this drama .. I wouldn’t be able to spot an Hermès if it was on the clearance rack at tj maxx 😂
It broken my heart reading how people were dragging her apart on the Purse Forum. Even if people don’t agree with what she does, or have an opinion, and she’s opening up about it publicly doesn’t mean she deserves to be mocked and ridiculed. Compassion and kindness goes a long way, and sometimes people should agree to disagree and keep their not-so-nice opinions to themselves. Poor girl. It was like Mean Girls: Luxury Edition.
Absolutely, agree with this 💯 💕
Agree with you. It s not at all surprising though purse forum is a rather nasty place of gossip and elitism. Reading a few pages turned me off it completely some years ago - I never registrated an Account with them
@@dinavienna Me neither - I do not understand how something as fun as forum on purses attracts such a bunch of entitled snobs.
yeah but let's be honest: at the very moment you even THINK about critizising the big holy H you are persona not grata and it's all your fault. That's the purse forum, and this is why I even do not consider posting there anymore. That said, I need to search that thread and leave a few comments.
No one deserves that, but she shells it out too. She called someone a C U Next Tuesday in the comments on her response to her original Hermes video.
As a regular customer at Hermes and have being offered and purchased bags, i simply only see it down to her SA not liking her 🥶🤷🏻♀️ May sound harsh, but her behaviour was intense to say the least.
That has to be part of it doesn’t it 💕
YESSS I AGREE!
Yes, it was definitely personal but kind of understandable after such emails...
I was shocked how Hermes runs their business in choosing who can buy something. In the US, HR doesn't call customers so that was shocking. Store employees choosing who can buy a handbag is shocking to me. A sales manager at some level should have been called her if there was an issue.
I totally agree with this 💕
I thought HR departments handled internal issues. I agree the sales manager should have handled this. The first response should have been the SA setting boundaries and maybe suggesting another SA if Mel wanted more attention. It seems they wanted to ignore her. She seemed very needy.
💯 … to everything you said.
The problem with her video was that she took no responsibility for her own actions. She knew what she was going by selling and she knows the brand enough to know the issue that would cause. I feel for her cuz she was extremely upset but I think she needs to reflect on her role in the situation as well as her unhealthy attachment to a brand. That being said, the personal attacks are unacceptable and should never have happened.
I think that’s all a fair and balanced reflection, I agree with you 💕
Mel’s attachment is financial.
My self dignity is more than begging for a bag. I would never play that game. However, i felt bad for her.
Absolutely 100% this 💕
Absolutely correct! No bags or other material goods, is ever worth groveling for! Some people’s actions just beggars to be believed!
I've seen people who talk badly about celebrities or RUclipsrs or people on reality TV shows say that those people put themselves out there so they should expect negative criticism. Nope. All they're really doing is using this excuse as (very poor) justification to be mean to people. That behavior is not okay. Thanks for talking about that.
I agree with this and it’s really not ok, whether we put ourselves on the internet or not 💕
I do wonder if people would do the same if they had the person right in front of them, rather than typing away at a keyboard (I'm guessing the answer is no). It's so easy to de-humanise people we see on social media and assume they have no feelings to hurt. I mean, imagine if you were walking down the street and several hundred strangers approached you and hurled insults at you - how is this any different?
Exactly !
I think she was blacklisted for reselling her dreams bags and other items. There is probably more to the story. She is hounding the SA that it is her dream bag- and then resells it. Hermes feels it is cheating.And maybe that phonecall is a result of what they found out. It is not the SA job to confront clients, that is why HR exists within the company. The resellers score hot items , jack up prices and regular people are constantly having a hard time obtain them from the store. It is getting ridiculous with overpriced resellers
I definitely don't think selling the birkin helped 💕
Resellers should be banned from buying anymore.
all i could think when i was watching her video was when kim k cried over losing her earring in the ocean and her mom told her there were people dying. im also not on hermes' side, i think its freakin wild that they sell these purses like the golden ticket, but obviously it works for them. but also to add, hermes banned oprah from one of their stores, i really don't think they'll care that someone with a smaller audience on youtube won't shop from there unfortunately.
Agree completely, they won’t care. And that made me want to go to Bora Bora!! 💕
This is why I subscribe to your channel. You’re passionate about luxury and the things you enjoy. And you never push brands in our face. Or make us the viewer feel less then if we don’t have it. Your videos aren’t bragging, or over the top. You’re kind and we can see that plain and straight. Thank you.
Thank you so very much for this 💕
First time watching you and I admire how classy your discussion was on Mel's Hermes "meltdown" situation. I agree she posted an emotional response video - her frustration and disbelief were quite evident. That said, her approach with the brand could have been more tactful and discreet. And so should have been Hermes' reaction to her. Sadly I think they will just freeze out any persona non grata rather than risk being vulgur with bluntness. That said, the Golden Rule is never out of style. You are perceived by how you make people feel which is much harder to forget than the words we speak. Just my thoughts...xx
I love your thoughts, very balanced and pretty spot on IMO 💕
Your thoughtfulness and respectful way of sharing your view speaks to your character and life experience. It’s very obvious why you have success in your professional life, you obviously know how to manage relationships!! Major kudos to you 👍👍
Thank you so very much for this comment 💕
Jeez she sent an email saying she was depressed. They were probably concerned. She was listing so much, you can’t take things personal with stores like this. Cringe I wouldn’t want to be her SA! she was confrontational!
It certainly would have been difficult x
You said it so wisely, be kind and be proud of what you write! People need to hear this. 👏Yes, people make mistakes and we are not here to shame them, we as well could be in Mel’s position and the last thing anybody need is to deal with so much negativity when you are so hurt. Thank you for sharing your thoughts dear! 💕
Absolutely agree with all of your comment 💕
This is such a big subject at the moment, i’m happy to hear your reaction on this.
Thank you and it really is! 💕
I stumbled on that video and am so perplexed. Even if you have a passing interest in Hermes, you know that you can't just go into a boutique and purchase a bag. I find that ridiculous, but whatever. I found her sense of entitlement disturbing and concerning. I understand being passionate about a brand, but in the grand scheme of things, we're talking handbags. I have a feeling that the SA was just over her demands, no matter how nice and polite that Mel thought they were. The constant lists of items requested was a bit much and yes, I think it would throw a red flag about her possibly reselling items. I think Mel needs to take a hard look at her obsession with this brand and see if maybe it is causing her more stress than it's worth.
I think this is very fair, and grounded, I can agree with it all 💕
This is very fair and balanced 💕
My first time watching your video, and I really enjoyed it. Your view was objective, clear, logical and unbiased. Most of all, you’ve shown kindness, which seems to be lacking in the Internet these days. ❤️❤️❤️
Thank you so much! 💕
I love handbags and I spend way too much money on them, but hermes strategy is just ridiculous. they basically ask for reselling with their weird way of picking out customers. I would never ever (!!!!) beg for a ridiculously expensive bag or any other thing for that matter. like I would never try to get into a club with a doorman who decides who is worth letting in 🤷🏼♀️
Absolutely love this and agree with it 💕
They're not even efficient bags.
Hello Amelia! Thanks for sharing your thoughts on this 🙈 the Hermès system is indeed frustrating but at the same time, I see what you mean about it being an emotional video. There were definitely some contributory actions on her part that led to the fallout.
I agree, I think that’s very accurate 💕
Let me get this straight, the sales clerks for the wealthy can't manage a client with questions and requests? HAHAHAAAA send the sales clerk to the middle class shops and watch how to manage a customer asking too many questions.
Definitely different standards! Hermes runs such a different operation, the demand for their bags is simply unreal.
But she in my opinion came off as harassing the SA near the end.
That is what the Hermès SA get paid to deal with. They would be perfectly happy to do any of those things for someone famous or someone with a bigger bank account.
@@keelyclevenger SA are people too there is a difference of people of means being rude and having true elegance and refinement. I deal with wealthy people all day and they have been insanely rude which isn't classy. No one deserves to disrespected just the customer has wealth and status.
@@ah5721 Sadly, in my experience in the fashion industry, its the wealthy who are the most ignorant and rude
I love your reasoned, well thought and kind response to the whole issue. I wish we could all be like that
Thank you 💕
You hit the nail on the head. I believe everything you said to be correct. You also did it in such a nice way. We all need to treat others kindly. I personally could not live with myself if I were to treat someone badly. I bet you are a fun and loyal friend to have. ❤️
Thank you so much and I hope that I am! 💕
And yes! The bullying is so wrong!
Thank you for mentioning this and using your platform to remind others to always be kind
Thank you 💕
Hermes is clearly leaving no stone unturned to maintain its status as an exclusive, aspirational brand. Even its scarves and costume jewelry are pricey. While Purseonfleek continually refers to her relationships with "her" SAs, the Store Manager [clearly aware of Purseonfleek's actions because he had already blocked her on social media] is the person who will allocate the holy grail bags to the customers that Hermes wants to see carrying their bags. That's never going to be someone who is selling on her bags, packaging, and trinkets. She got some good bags over the years; but she can't really be that into Hermes, since she's sold them on -- so why should Hermes be "into" her?
Some perspective is needed here -- they're just bags! I don't care if Grace Kelly made them famous, I don't care how many the Kardashians own, they're still just stitched leather. An Hermes Kelly is not, not really, worth that much more than a good Loewe, for example. The delta in price between the Loewe Flamenco and the Hermes Picotin is in the eye of the beholder.
This is just a commercial relationship. They have bags, small quantities of extremely desirable bags, and some people are willing to go to great lengths to acquire this scarce commodity. However, to think that you have a "relationship" with an SA is not realistic. You are a customer, one of many of the SA and one of many more of the store [and there's a lot of money chasing a very few Hermes bags in Sydney], and it's unrealistic to think that the SA is going to "give" you a bag because they like you, or because you're telling them so much about your private life; not if there's a real customer who spends 10X what you spend who wants the Kelly noir with GHW.
Save your love for something that will love you back.
This is so well reasoned, thank you for posting this 💕
Where I''m from, we develop relationship with market vendors who are usually the store owners as well, not with store or retailer employees of a company. Employees, themselves, don't have loyalty to the company. They can resign anytime they want. And why are customers so afraid to upset Hermes SA?
This is why you and your channel have become so popular. You have such a lovely way about you. Personally I think that In this age of social media it has become so easy for people to be plan nasty and horrible under the anonymity of RUclips or Instagram where you can hide behind a user name. I have been asking the question for over a year now and that is “why can people not just be kind to each other “. Thank goodness there are still genuine people like you on social media.
Thank you so much, this is so lovely 💕
@@ameliarosescloset You deserve the compliment! Lovely attitude and so well-done.
Thank you for sharing your thoughts as I completely agree with everything you said! 🥰
Thank you so much 💕
Thank you for being an advocate for kindness.
Thank you for taking the time to comment 💕
When I watched Mel’s video I felt uncomfortable - looking from the outside in, she seemed like she’s lost perspective and came across as a bit obsessive. I have designer items and make videos too but as I get older I am more able to see that it’s not that important. I think that Hermes staff felt that her communications were inappropriate. She was repetitive, insistent and over disclosed personal things in an effort to cultivate preferential treatment. Add to that the reselling etc. However I didn’t comment on that video because my feedback doesn’t help her she’s got to come to terms with the situation herself. However for anyone to attack, mock or abuse her over it when she was clearly upset over the whole thing is horrible. I do think though that we lump anything that isn’t adoration and praise as ‘trolling’ if we put ourselves out there we invite criticism and people find honest feedback hard to take these days and become defensive.
I think this is fair and balanced, a lot of people don’t like criticism and we have to expect it when we put out videos, but not personal attacks in children. On a happier note, I’ll check check out your videos! 💕
i am totally clueless about the fuss with fashion and stumbled onto your thread by accident. However I listened to every word you said, and what you said was so great on so many levels. Such a thoughtfull from the heart honest and "nice" level of communication. What a lovely lady I think you are. Bless you xx
Thank you so much, that's very important to me 💕
Totally agree. I think the reselling especially of free perfume samples etc was the nail in the coffin. The reaction though was ridiculous. How do people attack her appearance or children over an opinion.
I agree, the reaction was unwarranted, and I’m sure the selling of samples didn’t go unnoticed 💕
She was mistreated and not everyone is going to react easy and unemotional to that. My guess is most people would be pretty mad after being called by HR and essentially accused of harrassment. To say "it didn't help" places blame on her. The problem is CLEARLY their horrendous customer service and bad practices at that location. You don't treat customers like subordinate employees you report to HR.
I agree reporting to he was wrong, I think aspects didn't help in being offered her next week, certainly doesn't justify hr.
@@mc1069 you got a point BUT, it should've been the Manager talking to the customer not the HR. If we, as customers, want to clear things out we talk to managers not outrightly the HR who has nothing to do with the customers. Heard the SM blocked her as well which maybe made her more frustrated. We talk to customers to settle things not block them. At the first place, I think if the SA could've been more honest and straightforward to her from the start nothing of these happened. Communicating is still the key.
@@misschelle23 I get you, but this is not the way buying luxury bags work. The companies consider owning a bag as a privilege. Their perspective is that they have “allowed” you to buy a bag - as if it’s a favor to you. I’m not saying this is a proper or typical way to run a company / treat your customers, but she knew this going in. From a company that operates this way (again, this is widely known, it’s not a secret), a customer may be dropped at any time for any reason, and no explanation or communication is required.
Again, I’m not saying the company’s behavior is right, but, in light of the company, completely expected. The way they treat their customers is widely known, and she knowingly stepped into that arena. You cannot apply typical customer service norms to these types of companies.
Agreed, she was a FAITHFUL customer spending a substantial amount of her money on their brand. She should have been treated as a valued customer. PERIOD.
I just watched her video. I truly feel for her since she was so very upset. However, we all know that by posting the video, which she has every right to do, Hermes will NEVER EVER sell her another bag.
I think that’s right 💕
No great loss
So eloquently put, and a thoughtful reel of conversation which had structure and meaning. Well executed!
Thank you so much 💕
Very very nice video...it’s definitely a conversation that needed to be had. So proud of you for having it💕
Thank you so much 💕
Well said, it’s pretty sad how the ‘pile on’ occurs by people trying to protect the exclusive of a brand, and that very behaviour is at odds with what they are trying to ‘protect, defend’.
There’s no need for some of the comments 💕
I read her wishlist like she was sending it to her personal shopper with Hermes. If they don't do that then they should have said point blank we can't watch for specific items.
I think they could have been more upfront for sure 💕
I am not in the luxury world and wondered while I watched her video whether such wishlist (and constantly checking on them) was normal.
This was so refreshing to watch. Thank you for adding a grownup voice to the internet.
Thank you 💕
Very well done and beautifully said. I saw her video and thought it was a bit over the top, being so upset about a HANDBAG. And she puts herself out there so that is opening herself up to comments, both supportive and not. However, I agree that is not a reason to attack her personal life. The whole thing was just so strange IMO. Hope she is taking the time to enjoy her family and reassess what is truly important!
Thank you so much, I’m glad it came across well, you can never be sure. I hope she takes some time too, some of the comments were very hurtful regardless of how you felt about her actions and video 💕
I owned a high end retail business , some people get their validation through "things " . I watched that video and this person clearly feels entitled. Anybody on the other side or in sales would view her as unstable and I feel they acted accordingly. Tears over handbags , come on !
Thanks for sharing the perspective of the sa, it was a lot 💕💕
Agreed RK - given how things are in the world, to constantly list your wish list in every email and talking money just comes across as entitled.
She maybe should have taken a break as that video and the reselling of other items from them may have her blacklisted.
With a new SA maybe ask them the best way to keep track of her wishlist.
I love shoes and bags, but they are things......I keep my spending and feeling around material items private. This past 18 months I have kept my mouth shut as I’m aware others aren’t as comfortable.
I would say, If you put something like that out into the world, if people do have an opinion that differs to yours, you can’t just cry ‘trolling’ and ‘be kind’. I agree there are people out there who can be blunt or cruel, however to cry about a bag (no matter how beautiful it is) in this current climate is so misjudged and people who are going through a difficult time aren’t going to have any sympathy for you.
very unstable and yes entitled !! your comment is spot on .
Well said babe 🙌🏾🙌🏾👏🏽👏🏽. Compassion is always better than hate 🥰😘🥰
Thank you and totally agree 💕
@@ameliarosescloset 🥰🥰💖🥰
Only just come across your channel and you are becoming 1 of my favourite luxury youtubers. Well said, we do need to start address these issues ❤️
Thank you so very much 💕
Watching this for the first time a year after the fact. I know nothing about what happened. But I’m glad your voice is on RUclips, and I’m glad I found it. The world needs more voices like yours.
thank you very much x
HR to her "I'm sorry but your SA no longer feels they can meet your needs." Oh look, problem solved.
Absolutely 100 this.
Well said! Thank you for sharing your thoughts, I agree with everything you said! I wasn’t aware she got such nasty and malicious backlash. That’s just so sad...
It really is, some where so horrible 💕
Absolutely agree with you, be kind to others, treat others like you like people to treat you! The world is in deep need of love and kindness! Amazing video!
Thank you so much and I absolutely agree 💕
Such an interesting video. I love how balanced you are when you express your opinion.
Thank you my love 💕
At the end of the day, we can't take it with us!🤷♀️
Love this 💕
Love your channel!
I can appreciate the finer things in life...the craftsmanship, history and iconic, cultural significance!
It's just not in the cards financially for me.
So, with that being said, I'm in awe of those who are able to have these luxuries!
I may have a twinge of envy but it doesn't last when I see the price tag!🤗🙋♀️
I believe Mel put her video up 3 weeks after the incident & her comments said she had reflected on it & still posted the video so she could have her voice heard.
I think she filmed right away and uploaded 3 weeks later, maybe in hindsight she should have filmed a more thought upon response 💕
@@ameliarosescloset yeah that’s what I meant to write lol. She had watched it back & still posted it. Obviously still as upset 3 weeks later. She did a poll on taking it down & I said yes.
Thank you for making this video to remind us to be nice again toward to any circumstances.
We can always be kind, even if we don't agree, we can be kind and respectful 💕
There definitely needs to be a bigger conversation about online bullying...if things don't change, we're going to lose great content makers that don't want to deal with all the negativity that comes with being online. I've learned a lot about Hermes on Mel's chanel and it would be a shame to lose her from social media because of all this bullying. Thanks for making the video❤
I agree with this 💯, thanks for your comment 💕
you put yourself online and make $$$ its fair game
@@alexagallagher710 No, it’s not. Bullying someone is NEVER Ok. Negative, cruel comments, involving a person’s family and private life, are not Ok. In any situation. Just because someone is a public figure and making money while doing so doesn’t mean you can treat them however you want. Your moral compass is way off.
Totally agree with everything you mentioned. I’m just still a little perturbed that HR would contact a customer in this context.
Yes I found that off as well, sounds extreme 💕
I think some of her Sa’s actually left just to get away from her. It’s unfortunate but I think she is the worst kind of client. The entitlement was disgusting to me. She honestly reminded me of veruca salt on Willy Wonka.
I don’t think she came across in her best light 💕
I understand that some of her behaviour was a bit emotional, but once again, make sure to be kind. Insults only make situations worse- :))
@F.R.N. F Have you read Willy Wonka? It’s a pretty good book, a character analysis on people like Veruca Salt would be recommended! ;))
She mentioned that some Sales Assistants were from France, their visa may have finished and they had to go back home.
please tell me you're telling a joke. Just get away from a customer? Lmfao.
Totally on board with your very views on the importance of being kind to others. You conveyed your views in a conpassionate and well thought out way - great job!
Oops - sorry for the typos 😀
Thank you so much 💕
I appreciate your video, and agree. People don't realize how their comments make others feel...or they don't care, which is even worse. Thank you for sharing your opinion.
Thank you so much! 💕
Thank you for sharing your thoughts. I do agreed with you about the long wish list, I was feeling so sorry for her until toward the long wish list that sound like a bit pushy and demanding. The end the day it’s just bag and materials things, there is more important in life. I hope she is ok. Have a lovely week to you. X
I agree absolutely, it’s just a bag, I think it got built up so much it became much more 💕
I wish I saw her video, but from the looks of things, they didn't want her to have their goods.Hermes is the most notorious. I suppose I'm struggling with her being "depressed" because she didn't score the prize due to her own questionable behavior? I can't feel bad for her. The trolling and abusive comments were over the top, but seriously, she needs to get some perspective here.
I think that’s a fair summation, she didn’t really help herself but the attacking comments on her family are not ok 💕
Thank you for you very human and uplifting message. You are absolutely lovely!
You are so welcome, thank you x
I really like the way in which you laid out all of the sides in the situation that occurred. I do agree, the emails were a lot, and like you said; what one means to express in an email sometimes does not translate into what is intended to the reader, to me they came across demanding- "ish" and very forward. However, no one deserves to be mistreated by a brand and/or on social media.
I agree with your comment completely, I think we need to try to be understanding when watching these things 💕
Thank you you got my follow. In my opinion, your best point is that when you are going against the grain of the brand selling stuff, especially because these brands have issue with the reselling market (buying a new bag with tags from someone that has access to the merchandise) or the pre-love market ( buying from huge resellers like the real real), you are treading in delicate water. The brands have lawsuits pending about reselling. Also, you touched on the insensitivity of Hermès not notifying a very loyal customer who spent a lot of money about undesirable behavior. This is another point that has not been raised. Decent Customer Service would warn the client that there are issues with the account. Perhaps the account has been red flagged and that allows the client to change their behavior perhaps redeem themselves if you will. I don’t know if Hermès ever gave Mel the chance. Anyways great discussion. I have learned a lot from Mel. She deserves better.
Thank you, I agree with what you have said, I really think the big houses are trying to crack down hard on re selling 💕
I just happened to come across Mel’s video, and I found myself captivated, watching the entire video. I really felt for her, basically because I know what it feels like to walk into a high end store and be completely ignored. I also know the opposite, being escorted from one department to another, as they open a credit card with several thousands of dollars credit. But nobody deserves to be horribly treated. I can appreciate a company that backs their employees. I’ve actually had employers in the past treat me poorly because a customer complained about me, and that’s not right, either. But to attack a customer’s integrity, particularly if they’ve been purchasing from them for a long time, just seems so wrong. I don’t care what Mel did or didn’t do, she should’ve been treated with respect and dignity.
'Nobody deserves to be horribly treated'- that right there sums it up 💕
Me too I agree how dare H be so mean and not care about how they treated her feelings she only wanted a bag they gangle in front of her and as far as she’s aware she has followed their rules to get it, hurtful
You bring up so many valid points! The bullying is not okay. I agree, the top tier houses are watching!
Thank you! I really can’t stand bullying 💕
Well said and your point of view was very well explained! I agree with all your points! You are so right, you have to be extra careful when putting your thoughts in writing because they can be easily misinterpreted. Thank you for sharing your opinion 😊
Thank you so much 💕
Great commentary. I agree with the points you said. It was a general miscommunication issue and eventual harsh treatment with having HR reach out. It is pretty apparent the SM doesn’t like Mel so it’s definitely a factor. They just didn’t want to address it directly and I agree there may have been a bit of stringing along when they probably didn’t have any intention of offering her any of her wish list bags. Really sad overall.
As for online bullying, this is mainly why I put off making videos for so long. Until now, I keep my face hidden from my videos even if it will affect my viewership. Bullying and privacy are my main concerns. People are just so comfortable judging others while behind their screens... anonymous.
Absolutely agree with this, and I will check out your channel, love the fendi in your profile pic 💕
Completely agree with everything you said about the keyboard warriors! Once people can hide behind a screen name the things they say are crazy. Were the emails a lot- yes; might the in person discussion had more to it then we know? -yes; but putting her personal address out there and attacking her family, especially her children were so uncalled for. Also I am confused why people feel the need to personally attack her... like this was between her, the SA and Hermes. It has nothing to do with us as viewers! Thank you for your video!
Thank you, I agree with all of this 💕
I really appreciate your POV ... You've given much to think about - Thanks & 🤙🏻From 🇨🇦
Thank you so much 💕
The RUclips algorithm sent me here after watching Mel's original video and this is the most compassionate reaction I've seen. New subscriber! ❤
Thank you so much 💕
Totally agree with what you said. You have to think about the words you write. You also have to stand behind what you’re saying and being kind is always the best way to go! If you’re not willing to say it to some’s faces don’t write it! Also, if you are willing to say what you write, think about if you’d want someone to say that to you or someone you care about.
Absolutely 100 agree with this 💕
You’d think customer service rather than HR would’ve contacted her. The SA seems to have talked about the rose Sakura client, which might be inappropriate about private information
Yeah they sa shouldn’t have said that and def customer service or the actual store 💕
So I didn't watch the video, but I just enjoy hearing your take on things generally. I think you expressed your points gently and eloquently. I can understand both sides and why it's a sensitive topic, and I certainly don't blame brands for wanting to control/protect their image and product. It's a sticky issue figuring out how much control they can/should have once they sell an item. I think you made an excellent point regarding packaging; I hadn't thought about how counterfeiters could try to use that to pass off fakes. I've never considered selling packaging because I enjoy seeing it and using it when I can!
I understand why Hermes would not want to sell to known resellers since resellers make an enormous profit on Hermes bags, and the SA would have rather sold that bag to someone who really wanted it considering how few bags are produced and how long they take to make. Of course accidents happen and we think we want something that doesn't actually work for us, but it would become obvious to Hermes when it becomes a frequent habit.
Thanks for sharing your thoughts!
Thank you so much for watching! I think the re selling is a big problem for luxury brands, bags like these, as you say take so long to make, I don’t think they will be happy when they see them sold
Well said 💙 I really appreciate your video and your perspective on this topic.
Thanks for referencing my video also, as we’re clearly on the same page. You have a heart of gold x
Thank you so much lovely 💕
She wonders why Hermes did want to sell to her when you obviously resell them on. You ask them for it then you sell them on. Make it make sense. She was desperate to keep on having them sell to her so you didn't have to shop preloves and not make any money reselling them. The whole reason why she didn't get your bag is they don't want to sell to someone who resells them on some pretext months down the line at an inflated price.
I think that is something that would def red flag to Hermes 💕
Good point 👍🏻
I agree with what you have said here, it’s what I took from the video as well and I also agree that the public’s behaviour was just not ok! Yes she did react out of emotion and needed time to reflect before reacting publicly.
However something I wasn’t aware of, although knowing she bought and sold pieces on the regular, which is hers to do so how she pleases was that she sold off packaging and samples too. There is so many things wrong with that IMO. From the companies perspective it is representative of their house and also counterfeiters like you mentioned would be a huge issue, along with a whole host of other problems. From a consumers POV it’s just plain wrong! She’s taking advantage of people that want a piece of the maison and can’t afford it and that actually really bothered me. Anyone remember the Chanel lawsuit against a beauty counter worker that sold off the demonstration nail polishes???? If they did they wouldn’t do that, that’s for sure.
Jacqueline Moss, you make excellent sense . I agree with you.
@@karriek2207 Thank you 😊🙏🏼
I think you are right, you’re expanded on the point and I think you are spot on, this definitely didn’t help her cause I don’t think 💕
I think you made a lot of great points in this video. This is a great video with really good input.
Thank you very much 💕
Good thoughts - you addressed both sides. With that said, I did not see the video but what you say goes across the board concerning life in how we conduct ourselves in the consideration of others. Bravo ... 👏🏻
Thank you so much 💕
No, thank YOU!! But, you are welcome. 😊
A friend of mine reminded me that a purse is a piece of leather with hardware on it. Mel’s devotion to Hermès puzzles me, however, we all have our own interests. Excellent review.
We all need reminded that some times. Thank you so much 💕
Good Job hun on this video, we live in a day and age in which people can hide behind a computer screen and type away nasty comments.
Absolutely yes they can 💕
love your mature and well rounded point of view. With regards to the comments towards Mel... people are very mean on social media. So many people are unhappy with their lives and showing harsh works and comments on line and behind a keyboard is just another way they show their unhappiness.... stay well and stay kind..
Thank you so much, I agree that happens and we just need to remember to be kind 💕
What a beautiful level minded person you are. This was very well said ❤
Thank you so much, that matters so much more to me than what bag I carry 💕
Mel maybe a good person but she’s a toxic client. It is also the right of the SA to cry foul when she feels threatened.
Nobody should feel threatened 💕
😱I don’t tell my actual friends that much personal information lol I understand having HR calling is horrific but so we’re all those crazy emails .
There was a lot of info! 💕
I know! It was sooo weird how she would just go on about so much personal stuff. She’s like one of those customers that come up to check out and you ask them hi did you find everything all right. And then she just starts talking about her entire life story lol
@@lanagrey2180 yea the SA would just respond politely, but not revealing any personal info herself. You'd think she'd get the message that the SA is not interested in her personal life. But she kept doing it!
i very much agree with your comment on her video. also, being KIND is just what everone needs to do in our world.
Absolutely, much more important than what bag we carry 💕
I just pressed the subscribe button because I really like what you said about being responsible to how we say things to others. ❤️
Thank you so much 💕
Super vid. I never give a list to my store…it is them who occasionally send me details of rare/ hard to get items and ask if I would like to purchase. We have a great 2 way relationship and never mind if I turn an item down.
It’s respect on many counts…..nothing more.
And respect is so important IMO 💕
The selling of packaging unfortunately helps counterfeiters so that wouldn’t help. Definitely the bullying is nasty
Agree with both points 💕
You think counterfeiters can replicate bags to superfake level but can't replicate the packaging???? They don't care that much.
@@jifeak can they really? Packaging should not be sold.
That was a wonderful monologue. I wish more people could lay out opinions in such a calm and rational way. Thank you, Amelia.
And I will make it a goal to remind myself daily to be kinder and more patient.
Thank you again, for the class and grace.
Thank you so much, I very much appreciate it 💕
Thank you, so lovely 💕
Very mature point! I wish Mel would have waited and reassessed her speech. The root of the issue is a bit deeper.
I think so 💕
I'm not in her league, and I think it was very brave if her to post that video. However I agree, she was far too embedded in the emotional reaction. But still, ppl need not criticise her so harshly xx
Absolutely on both points 💕
I felt the regular wish lists that mentioned medical issues and life events could have been construed as emotional blackmail and harassment hence the SA going to HR for help with the situation. Also, discussing another client's purchase should never have been brought up and discussed either by client or SA - that was inappropriate. As someone that works in high end sales I understood how the SA must have felt with the continuous lists that kept coming through. At the end of the day this was very much a 'first world problem' and many viewers may have been very unsympathetic to the issue. At the end of the day it's just 'stuff' isn't it? She could go the resale route if she really wanted to as clearly she is in the fortunate financial position to do so. Hermes must have thought it was quite serious in terms of protecting their own staff for HR to have got in touch. However, whatever everyone thought of it online bullying is completely unacceptable and she didn't deserve it. Sometimes though, we all need to be grateful for what we already have rather than complaining about what we don't have!
I agree with every word you have written, I think it’s a very accurate and fair reflection and thank you for giving the perspective of the sa 💕
And this is why I love your channel and I haven't even watched Mel's video!
Thank you so much 💕
I have been watching many of your videos and all I can say is that really agree with you
Thank you so much, I appreciate that 💕