Missing Google Reviews? ⭐️ Get Them Back Now!!!
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- Опубликовано: 13 июн 2023
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It worked! I got to a total of 5 reviews not posted. When I first emailed them, the response was to follow their guidelines. My clients reviews did not violate any of their guidelines. Every review matters, especially when you’re a small business owner.
I decided to try the method in this video last week. I received a generic email on Monday. I woke up this morning and decided to check and BOOM! All 5 are there!!!
Thank you so much for this video. I’ve already shared it with my other friends who are also small business owners that this has happened to!
👍🙌 Awesome! Very pleased for you. Thanks for watching.
We've recovered hundreds of reviews for our clients following a very similar method. The key is to have a screenshot of the review, be persistent, and be polite in your emails. Even though it is SUPER frustrating...it isn't the support team that deserves your frustrated remarks. It can take multiple interactions to get resolve. Great video Luc!
Glad to hear it's working out for you, thanks for watching.
Thanks Luc. I have clients asking about this regularly. Really appreciate the step by step instructions!
You're welcome Doug
Thank you! This is a great video - to the point clear. No time wasting! Still waiting to hear back, but it'll work. Thank you!
You're welcome!
This works - Thank you. I was aware of 3 missing reviews. Using your advice, i told Google about these plus asked them to check if there were others caught in spam. Within 3 days, not only were the 3 i alerted them to made live, but an extra 15 that were spammed appeared too!
Awesome 👏 👊
How are we supposed to have screen shots of the missing reviews? Are we really supposed to reach out to customers and bother and beg them to do this?? This is BAD PR for any business. I would never do this to my customers. This is nuts!! We lost 160+ legitimate reviews overnight that took us 10 years of hard work to get. No warning, no reason, no nothing. Gone. I am really hoping that we can get them back. This is sickening.
I totally get your frustration, trust me. Have you tried without submitting screen shots?
@@rankingacademy Yes, I contacted them and explained the situation and it took a week to get my reviews back. This time I screen-captured all of them (took me 2 hours).
This was 3 months ago, but did you ever get them back?
@@TheRealRyanMickens yes I eventually got them back. But every few weeks the same thing keeps happening and the listing gets taken down, and then I reach out to Google and go through the same thing again and again.
Basically I've noticed that whenever somebody tries to hack my email account my Google Business listing gets taken down. And Google is not interested in the correlation or in doing anything to prevent it.
💯
Once again, great video Luc.
But like you said at the end of the video, it is ridiculous that Google is making us jump through these hoops.
Even though your video was just over 8 minutes long, we all know that it is going to take much more of our time to submit all this information.
And even with that said, there's no guarantee that the missing reviews will reappear.
I'm definitely going to give this a shot when I have a little extra time on my hands because I know for a fact that I'm missing at least six reviews. Who knows how many are missing from clients that didn't let me know their review wasn't posted.
Thanks again!
Thanks Franck. I couldn't agree more. But at least we now have something to work with
@@rankingacademy Here in India Google does a fantastic job, after my missing reviews complain, I got a phone call from Google support team within 24 hours and they said that a specialist team is working on it.....after 4 days, missing reviews were reinstated and a phone call was also done by Google support team asking me to check and verify if I have regained the missing reviews.
Finally I took the time to go through and request my reviews back. Thankfully I had watched this video a couple of times because when I went to now go through everything while I appreciate you speaking at a normal rate I had to stop the video a few times to search for what you said. Also I couldn't always find what you were talking about. I had to hunt through on my own. But In fairness I watch the video on my TV and I use my tablet to go ahead and complete the process. thankfully I had enough experience to understand what I was looking for I just finished everything, I sent it off fingers it works. Once again very grateful
Great to hear. Please let me know if you were successful in getting your reviews back in this thread
SUBMITTED! 🤞 Thanks so much Luc. You're the best!
👍
This was an unsuccessful thing for me. Google didn't send me any response, no missing reviews were added, and the case was marked closed by Google. I hope others have better luck relative to me!
Thanks mate
Thank You!!! My customers are extremely frustrated when I ask them to resubmit their reviews and it is not their fault.
I bet, sorry to hear
Hello! A few months ago ago I started to work for a school and one of the ideas I got to make the school more comfortable and have more social prove was to ask for reviews to parents, but appperantly this reviews got dissabled and the school haven’t got any new reviews since 2019, do you have suggestions about how to fix this? I have tried to contact Google several times and they haven’t given me something
Thank goodness for Ranking Academy 🙏
Many thanks David
@@rankingacademy Giving freely is a great trait 🙏❤️
I got 4 reviews back after a few emails back and forth. thanks for the video!
Awesome!!!
I got them back Luc! I actually sent the screenshots when I wrote the first email to them. They took about 9 days to respond. THANKS
Awesome! So pleased for you
Great video, Luc! I was curious to find out if the same tactics you showed in the video could be applied to the missing reviews after the Google account was suspended. My friend changed her name and address in GBP and her account got suspended. After she recovered the account, the reviews were gone, and was not able to get them back. Do you have any resolution ideas for situation like hers?
Did you get in touch with google and asked them about the reviews?
Great video, I will try it!
Let me know how you get on
Well, it worked went from 5 to 18.. Thank you!!
Awesome!!! 👍
Thanks Luc. I love your videos. Since following your advice, my business is flying it.
I'm setting up a sister company, I remember uou saying not to have 2 businesses at the one address, so I've tried to set up at another address but they rejected my verification because its a household. They said i need signage. Have you any advice to get verified?
Thanks for all uour help
Do customers come to visit you at the second address? If not, it needs to be set up as a service area otherwise Google will want proof this is a legitimate business. That's why they will want to see outside signage.
Thank you for getting back to me. We will be selling banners online but customers will have option to collect from the house aswell. What is the best approach to get verified. Thanks
Thanks!
Thank you so much. I really appreciate your gift
I love your videos
Thank you
So nice of you, thanks for watching
Thank you. What about the following messgae I got from google support:
Our specialized team mentioned that the reviews have been paused for a few businesses for process improvement and we are currently not able to provide an estimate as to when your reviews will be up and running.
I got this two months ago and still no change.
Any recomendations?
Respond to that email and ask them for an update
@@rankingacademy I already did that and got no reply for more than a month now.
Yesterday I posted a quesrtion in the community and hope to get e reply soon
@@new-education-academyI did the same, it doesn't work. No one respons on my community post and on my email i got "This email address cannot accept replies as the request has been completed. We apologize for the inconvenience."
Thank you ❤
You're welcome 😊
Thank you so much sir it worked for me
Great 👍So glad to hear it
Ever since closing my business and then reopening it, I have not been able to get any reviews to post on my business page. i already submitted a ticket already about it, and they refused to acknowledge that there is even a problem (and just acted like the spam filter caught it). I hope they don't give me the same response they did before.. Also, am I allowed to delete my business then start it from scratch again?
Hi Mark. You can't really delete a listing. If you try and you create another one at the same address with the same name it will be flagged as duplicate and you won't be able to verify it
what if the original address that was verified had changed? i never received a letter at my new address asking me to verify it. Thank you for the prompt response!
i had reviews from several years ago went missing, so I could not provide any proof, as I had no way to get screenshots and didn't know which clients had left the ones that got deleted.
Sorry to hear russ
This doesn't work for me . I contacted them . They cant help anything.
Sorry to hear
I dont have the community button option. Can you help?
I did the missing reviews complain with screenshot given by customer. Google did reinstated missing reviews and I got back 10 missing reviews, but a problem surfaced alongside..... Earlier around 1 year ago, I had complained Google to remove two fake negative reviews and Google did remove them at that time.....now when missing reviews were published again, those two fake reviews again got published 😢.... I complained again filling up the same format, but now Google refused to remove 😢 Even I wrote in the description that earlier those reviews were removed by Google after verification. I think I have to once again seek help from the community help section that you mentioned in your 2nd part of the video. Please suggest your views too.
Damn! do you have any trace of the conversation when they removed the negative reviews?
@@rankingacademy Yes I have the email that Google sent me confirming the removal of those two reviews. The email reads- "we have found these reviews in violation to our policy and so we are removing these reviews".
I filled out the form and I received an automated response with a tons of information (not useful just literally info about their policies). Now I am fighting for my reviews...
Keep on fighting
Finally, Google sorted it out and received 9 reviews from the past 18 months. 😊
Merry Christmas from Google!
Thanks for the video and the detailed steps. I just tried this and got an automated response explaining the 3 reasons why it can be happening - give it time; the account was reinstated after suspension; prohibited content. None apply. Is this a normal step in the process?
Are you sure you've done this properly? the message you are getting doesn't sound right.
also got this response today. My account was never suspended or inactive@@rankingacademy
@@rankingacademy I received the same automated response.
I also got this response and am not able to reach an actual person ugh
Thanks
Many thanks
Hello luc, I followed your method but ended up receiving this general email from google: is it normal, please guide me what should be my next step because after this email we got another email from google saying, hope your issues got resolved but we never received any other email for our issues other than below mentioned
Did you respond to the email to let them know the issue was not resolved?
Hello. Unrelated questions to this video. I recently changed my business due to a partnership fall out. Can I just change all my business info such as name, website etc etc and still use my old buiness profile? Im ranking very well and do not want to lose 1 year of ranking.
Yes you can, Make sure you also have utility bills, update your citations across the web, change your logo, marketing material etc first... before changing your business name
@@rankingacademy What do you mean by utility bills? Well, I kno what they are, but why do I need them? Thank you.
Google has told me I have 16 -5 star reviews that aren’t posted. They say they’ve been “cleared” and will be posted in a few days. That was dec 5, 2023 and three times since. It seems like the emails are from bots. Can I actually talk to someone?
Have you tried contacting them here: support.google.com/business/gethelp If you have you next best step is to post a request in the google business profile community support board: support.google.com/business/community
This is FANTASTIC information. My Google review is stuck at 33. Every time someone posts one, one drops off. Has anyone heard of that before? I've been submitting the problem to Google and all they keep replying with is send us a copy of the review in question. It is never-ending. This has been going on for over a year. We should have 70+ reviews over this period of time. And yet, we still have only 33. I personally witnessed in real time a client post a review, it went to 34, then their post disappeared and it went back to 33. Google reinstated, stayed at 33 and another review from the pat dropped off. ????? Any advice???? Please??
Follow the process described in the video and make sure you add screen shots of the missing reviews
I was stuck at 36 and did what this man said and went to 73 within a week
Luc, we have telepathy going on! Thank You! 🎉
Do we? Why is that?
@@rankingacademy Talking with a friend about my confusion on what to do about missing reviews… within an hour or two, you posted this video!😆
Awesome
thanks michael
Oh my God I cannot believe I am watching this video I literally just sent Google the nastiest response about my missing reviews I've been trying for weeks to get help. I just get more angry because any response at all is always it's my mistake I did something wrong so too bad it infuriates me. how arrogant to make that assumption. They are 16 reviews that I started to get since 2017 some of those people that reviewed me are dead and they're my only connection to a really nice relationship I had doing their hair I'm not giving up at all. I actually found all my reviews on a completely different site so they're available just not on Google not sure how to even deal with that so your information on how to do this I'm so grateful you have no idea. I'm not computer savvy but I'm the kind of individual that will not let it go. So again I'm very grateful and at the moment I've spent way too many hours today with Google so tomorrow I'm going to attempt to do every single thing you said oh and by the way I found that form that you're talking about filled it out but then again I was told how it must be my problem and I'm not going to get the reviews back I know I'm fighting with the computer but you know what, they have never met me and I will not rest until I get satisfaction.
Good for you, best of luck Rick
I was at 46 then they moved me back to 36. The next day I got two more reviews and it showed 38 followed by 12 hours later it was set back to 36. I submitted exactly what was presented in this video and they restored me all the way up to 73 reviews. Thanks for this video it’s really helped a lot and gained a follower. 🍻
Awesome! Glad to hear it worked out for you
I had no success recovering two reviews via the google form process. I've just now escalated it to the community forum. Fingers crossed but not holding my breath.
Sorry to hear kate
Well I have to say in less than 24 hours I heard back from Google thankfully I was sitting down when I read the email They are looking into it they are so sorry and I may actually get my reviews back so thank you. I guess my 5 weeks of complaining and nasty reviews I posted Maybe the universe got tired of hearing me complain anyway if and when they have been returned to me I will let you know but so far again thank you very much
Awesome, glad to hear you're getting somewhere. Please let me know if the reviews get restored
What to do? when customer publishing review and not appear in GMB profile
Follow the process in the video to get it back
@@rankingacademy how can I get screenshot of customer reviews? Or can I screenshot and past the currently available review in Google.
Hello sir,
How can I check my missing reviews? How will get to know it's Missing or not
You won't be 100% sure unless your client either tell you they've left you a review or you ask them
@@rankingacademy Thank you for replying sir
Bot attack can fire reports remove your competition reviews destroy your business
I know, right
Ok Google basically said so sorry so sad. They told me they did all they could. Ball they could 🤔 indid all the work, I sent them everything. I suggested they start paying attention, because they are letting the AI control the narrative. 😊
👍
Hello, how are you? I’m from Brazil.
I have a problem, when I search using Local Falcon (google my business analysis tool) with the keyword “hypnotherapist Belém” I get top1. Belém is the name of the city where I am. When I search only for “hypnotherapist” I appear top 8, losing to profiles much weaker than mine and even physically close and some further away.
"Hypnotherapist" is a lot more generic than "hypnotherapist Belém" meaning it will be more competitive. There are many ranking factors to take into consideration so i couldn't tell you why some of your competitors rank above you without looking at them. But to be honest, I think it's likely better to rank for "hypnotherapist Belém"
At least the intend of the search is clear. People searching for hypnotherapist might be looking for generic information.
Hello luc, I followed your method but ended up receiving this general email from google: is it normal, please guide me what should be my next step because after this email we got another email from google saying, hope your issues got resolved but we never received any other email for our issues other than below mentioned
Did you respond to the email to let them know the issue was not resolved?
No actually I haven't responded to that email because they closed the case by sending another email with a survey for satisfaction@@rankingacademy