Calculating ROI for BPM initiatives within business cost centres: BPM RealTalk Episode - 4

In the fourth episode of BPM RealTalk, our host Mark Khabe engages in an insightful conversation with Kersty Christensen, a seasoned expert with over two decades of experience in providing strategic advice across diverse sectors, including government, private, and not-for-profit organisations. Kersty shares her valuable insights into calculating return on investment (ROI) for BPM initiatives within business cost centres, drawing from her diverse background. She emphasises that ROI in BPM initiatives extends beyond mere cost considerations to include role transparency, meeting compliance and regulatory requirements, etc. Kersty candidly shares lessons learned from setbacks in achieving expected ROI outcomes, stressing the importance of flexibility and adaptation in BPM projects. She also underscores the critical role of stakeholder engagement and cultivating a culture of continuous improvement within organisations to meet ROI goals.
#BPMRealTalk #RealStories #RealPeople #operationalexcellence #businessimprovement #BusinessProcessManagement #ProcessImprovement #ContinuousImprovement #RiskManagement #ChangeManagement #DigitalTransformation #implementingcontinuousImprovement #projectoutcome