Most people over the age of 40 today are still dumb as can be when it comes to technology. Just yesterday my parents put Chromecast into their TV, looked at it blanky and asked me "Why isn't netflix working?" lol
This video only shows easy-to-solve problems. Try to please a customer returning a broken brand new console without losing money; or someone who wants to return a new game after opening it because his kid already had it or didn't like it.
“What are you supposed to do? Tell them what you really think?” Oh my, I worked in retail and the amount of times I wanted to do that over what some customers think they can get away with is huge.
I was a store manager at an appliance store. A customer wanted me to exchange his washer and dryer after they'd had it for a while beyond the return period. They needed it serviced, and it was covered under warranty. I told the man no, he'd have to get it serviced. He then told me out loud, in front of everyone else in there, "I'm gonna take this washer and dryer and shove it up your ass!!!". I told him that wouldn't work, sir. He said, "Why the hell not?". I said because I already have a side by side Amana refrigerator up there along with a Whirlpool dishwasher. Everybody laughed out loud in there but him, so he just stormed out of there. Never saw him again.
Hmm the beautiful thing is that, as long as you're straight forward with no bs from the start, it actually works better on them. The ones intentionally trying to screw you and the ones that are honestly as stupid as they seem.
Right!? What's funny is I found myself comparing these actors to the crappy ones on recent big network TV shows, such as, "Manifest." These people appear authentically genuine!
I miss going into toy stores and walking past the glass counter and seeing all the Nintendo games and items in there. There is just something amazing about seeing those fun boxes, and the pixels on the games that I love. What I would do to go back in time to the 80s. The best time of my life.
@@SegaDisneyUniverse It was fun. But it was not just fun. There was a sense of duty to each other. People still had fun but had responsibility. Today, it is all about YOU adapting to them. YOU changing your comfort level to adapt to them while they claim they should not have to change for you. Crime was not as high. The overall attitude was just better and it showed through movies, music, art, politics, games, t.v. shows and so on.
Same brother, same. Looking at that wall of Nintendo carts behind blue sweater guy at the end of the video makes my head rush with nostalgia. I'm suddenly 8 years old again and standing in Kay Bee Toys. It's an almost indescribable feeling.
Test version, monitor was just turned off at that part or something. We can with decent certainty actually say that it's unlikely that they just imposed a video of the game playing like they would to day, because back then, that would actually be less likely than someone just playing until that point during a break, pausing and turning the monitor off.
2:55 Kinda looks like the NES was already on before he plugged in the controller, and the game was already on that screen. Probably not the first time he had to test out similar controller issues.
@@GD-iy8mb I'm a millennial. It's TRUE. Even if we disagree though, we aren't offended by it. If we said what we really thought though, customers would probably be offended and really, we'd run a serious risk of losing our jobs. I know, I've worked retail off an on since 2011. I'm 25 so I'm a millenial.
2:37 What was so tough about this interaction? He helped the customer in 30 seconds, she was totally understanding and even offered to bring him a pie!
It was a different world at that time. Nothing like how it is today. I'd gladly forsake all modern technological conveniences to go back in live at the time.
yes! I remember when my dad got me mines. He made me go in my room pretending I was in trouble and when he called me out as if he was made and to my surprise he had the ninendo hooked up with mario running and he gave me a big hug. One of the best memories I had with him. I still have that ninendo to this day!
I've never once worked for a company that had a video like this. It's stunning how well you can be trained to deal with these issues. Today, they leave you to the dogs.
This isn't any valuable "training." Notice that the impossible to please customer is the scenario that you don't see the end of. The narrator says "what do you do?" Giving a phone number ain't gonna work there
All due respect, this is not the kind of training I would give the highest regard. It is experience and/or hands on that gives the best training in the field. Mistakes is the best teacher.
I've worked for a large department store, and we had to watch stuff like this fairly regularly. But what they make now is no where near as entertaining or softspoken. Somehow even more cheesey, and the way they try to sell to you that your crappy dept store job 'isn't so bad, it can actually be awesome' is dialed up over 9000 these days. And that's just job instructional videos, not the ones about HR concerns and potential on-site active shooter situations. :V
The whole "I'm in a real rush" tactic is a real thing. Worked the customer service desk at bed bath and beyond for years and everytime we got something like that the policy was- we'll be happy to talk to you when you have more time for this.
"Only a small percentage of those products that were returned by your customers were actually defective, an excellent track record for a high quality product." Man i miss the 90's. Companies used to care about quality.
The cleaning kit was really a great tool and I miss calling that number! I never blew into my packs like most kids. Another trick was pretty much just unplugging the game and system and trying all over again and it never failed.
@@greenhowie you actually had to watch a training video on VHS? I think, but could be wrong, that I watched a dvd circa 2009 when I got a job at a grocery store. It might have been a VHS
@@berzerkbankie1342 Yeah to be honest I'd have been happy with a DVD even though it's antiquated at this point when you could just upload it to YT. They should stay back in 2009 lol. Was funny seeing everyone react to how freaky it looks pausing a VHS though.
@Red Lil Anime Well, son, take a seat and let this Old Man tell ya a story... *children gather* *cue my Old Man Theme* *camera slowly zooms out* *audio fades out* Credits Old Man as himself Produced by Old Man Etc.
Most of their issues are definitely idiotic. But you definitely don't wanna start engaging in a business with the mindset of "customers aren't shit". Without customers, a business isn't a business. It's ten or so douchebags sausage-festing an abandoned building.
Wow! This brings me back. My best friend's older brother worked at Electric Boutique, and stole this training tape from work because he hated his boss. I remember when he brought it home, my best friend invited me over, and we watched it together. I remember getting bored, and was more interested in the games than anything.
Bro, and then the repair dude says "if you put it in number 2, it won't work." He should've said number 2 is for the second player. Number 1 is for one player. Now she's never going to allow her child to play multiplayer. :(
@@fulvor778 Instead of punching her in the face 57 times, he gave a nice and calm answer that "fixed" her problem. That's pretty much all you can hope to do for people who "just don't get it". I've given my S8 Galaxy to my mom to use, over a windows phone. I helped her buy an S22 when they fucked over EVERYONE making all non 5G capable phones obsolete. She still comes up with the stupidest god damn bullshit to get mad over, because she doesn't understand something that she can google ON THE DEVICE she is having trouble with about what trouble she is having. People from pre-internet days at least had some sort of excuse. When you literally have the answer to any question about the thing in your hand accessible by the thing in your hand... and you don't make the attempt to look for an answer, you have serious problems,. At least this fake mom didn't complain about there being no picture, because she doesn't own a television.
They used quite a few famous TV actors in this. 0:20 I doubt you could convince Julianna Margulies to do this again today. She was such a cutie pie in this back in 91!
That track that kicks in at about four and a half minutes in really kicks ass. Also I'm pretty sure that dude with the Gameboy and the glasses was the doctor from Enterprise
I've played on original DMG enough. Yeah it looks washed out, it's heavy and it runs through batteries. The screen is visible enough to play on if you're not in a dim corner of the room. I wouldn't say it *needs* a backlight, but it plays best near a lamp. And it's more visible in dim-ish light than the original GBA if memory serves. I grew up on GB Pocket though, which has a MUCH improved screen, about the same legibility as pocket calculator LCDs. That legit didn't need a backlight under most lighting conditions, though I had a wormlight to play in dim or dark lighting. I still have it, it still works great, and it still gets way longer battery life than my 3DS.
You never saw adults playing video games in commercials or tv/movies back then. I remember being surprised watching Chandler playing on his PS1 in Friends.
I'm watching this video again today because I've always just enjoyed matching it, but now I'm realizing that this video taught me everything I needed to survive in retail.
And we only made things worse in the long run, with all the copper-oxidizing helping moisture in our breath, lol. A q-tip and rubbing alcohol was always necessary after a while of that good ol' blowing procedure.
I very much enjoyed this. A simpler time. I think we all miss customer service being “fun” 😂. In all seriousness though, I do miss being able to go to stores like this. I remember all the fun trips to Toys R Us, Funcoland, Babbages and KB Toys (where my brother used to work back in the day). It was pure magic.
Im happy to tell you that you don't need a new Iphone, Mac, or Ipad instead you just need the new IBrain, it collects and stores your passwords for you, it helps with taxes, and makes all of your adult choices for you! Don't know what to get your girl for that special day? IBrain does!
Orangefish XD, Funny you should mention that, I'm gettin' started on a series in a couple days when I'm back home from vacation. I've got a couple private test uploads for some renders I've been workin' on as well. Glad you're likin' the visuals, hope to see you around. ツ
@@aldousperevzky I think there's generators online that make logos like that. 80's logo creators or something like that. Just look it up and you should find one.
I remember sending my GameCube for repair due to excessive "an error has occurred. Check you instruction manual for further support". They said everything was just fine. ten years later I discovered it was the potentiometer.
For a corporate video this is pretty good given its time. Nowadays, big companies can't even produce this level of production for their training videos.
Videos? Try hours of tests and what if simulations. My last employer didn't bother with videos hardly. I think I watched like 2 that were 30 sec. Each in length. Then spent the rest of my first day clicking on words on a screen.
2:25 I love how the guy is such a boss, he fixes the contrast then proceeds to move the pieces perfectly while facing the screen away from him. Insult to injury.
The classic 90s Vaseline lens. This was surprisingly well done. Training videos of this nature were always ridiculous and these people actually felt real.
but they made a big mistake with the original nintendo with the lockout chip and the bending of the pins, that the solved with the second generation (2nd generation, not SNES) NES console that didn't have those problems. Kids will never know the pain of the flashing red light or blank screens. When I got my Genesis I was amazed it worked so well, even after months, unlike my NES that I blew on the cartridges on, or used the cleaning kit that would sometimes, but not always help. If I had only know that I could disable the chip, It would have saved me a LOT of frustration.
abram garibay youtube is as haram as it gets, it has no honor and belongs to the pagans and the kuffar. what are you doing here? does your family know the internet already turned you into a takfir? do they know of the growing impurity and wickedness of your ways, do they know that this degeneracy will surely turn you into a murtad?
I was in 7th grade in 1991 the guy in the blue sweater played on a sitcom I cannot remember which one. Great video I loved it I remember when stores looked like that and I remember those counter top mats that had the troubleshooting info. Solid color on the screen lol.
@Weston Thomas their controls are literally the same as everyone elses, you know thumb sticks and buttons. And what weak physical design are you referring to, that would imply their consoles break a lot which is not an issue as far as I'm aware. Instead of spewing nonsense actually educate yourself in the areas that Nintendo struggles with like online services.
@@showsjohn something selling fast doesn't mean it's good though, it just means there's enough interest and hype for people to buy it. Example >the PlayStation 4 done better than the Xbox but that's a slow heap of shite with fans that loud, it would put a fighter jet engine to shame... That's coming from someone who's bought all 4 generations of the PS as well and has a switch, don't start me on the drifting joy cons, I've already bought 2 pairs despite actually taking care of it, not to mention the amount of issues the switch came out with... So using that as your argument doesn't hold much ground.
@Weston Thomas no their not the same car but they all have a fucking wheel you idiot, clearly you don't understand. Can I see the source where your seeing these thousands of reports of broken switch frames cause last I checked the frame doesn't break unless you try to break it. The only thing you said that was actually true is the joy con drift and you only know about that cause it's popular right now. Your the average hater who doesn't even have good facts to hate on.
The customer service guy is a legend. Knew exactly how to handle every complaint within 40 seconds. Shame customers come in nowadays with a problem that’s not a problem. Let’s see how he tries to deal with them.
These were simpler times, technologically. I still remember when the internet just started to get popular. The first multiplayer game I played on the internet was runescape.
"In most cases the customer simply failed to follow the simple direction's packaged on their product... ...That's a waste of time for everybody." We're all thinking it....but Nintendo just dropped the mic.
@Bad Stephano Was going to be like in 2019?? Wtf are you saying, this was always been the case, otherwise nintendo wouldn't have mentioned it. I can't believe people think these videos represent reality at the time
It was my dream as a kid to work for Nintendo! I would have killed to work for $5/hour (minimum wage at that time) at Nintendo just so that I could buy more NES games!
I’ll be honest, that, along with the job of playing NES games and helping gamers guide them through such tough obstacles, are considered such a dream job for gamers. But nowadays, those jobs are exclusive to Nintendo headquarters and as for helping gamers, RUclips is now a thing with walkthroughs of all games (except for obscured ones). Man, I wish those jobs still exist longer, especially being a gamer guidance to certain games as I take phone calls.
@@BabylonCentral Lol. I had friends who did the banging. I never did that however I did the off and on thing. I just found out that my old system still exists. I thought my nephew destroyed it. That makes it around 30 years old.
Игры
![Kehlani - Next 2 U [Official Music Video]](http://i.ytimg.com/vi/MpI7ekFG8A0/mqdefault.jpg)
"The customer is dumb as hell" -Nintendo
Well, a fair share of customers are pretty dumb.
+prinniesforeveryone edgy
Most people over the age of 40 today are still dumb as can be when it comes to technology. Just yesterday my parents put Chromecast into their TV, looked at it blanky and asked me "Why isn't netflix working?" lol
are* lol jk
This video only shows easy-to-solve problems. Try to please a customer returning a broken brand new console without losing money; or someone who wants to return a new game after opening it because his kid already had it or didn't like it.
I feel equipped to help Nintendo customers now.
Now you got to find one.
I'm sure some exist.
I'm from the future, there are many Nintendo customers.
The switch has sold the most of any system ever on release.
Master Porky Hahahaha! !!
gotta prepare the time machine right to the 80's boys
I looked up "terrible HR videos" for laughs and came to discover these are WAY better than nowadays training videos.
“What are you supposed to do? Tell them what you really think?”
Oh my, I worked in retail and the amount of times I wanted to do that over what some customers think they can get away with is huge.
I was a store manager at an appliance store. A customer wanted me to exchange his washer and dryer after they'd had it for a while beyond the return period. They needed it serviced, and it was covered under warranty. I told the man no, he'd have to get it serviced. He then told me out loud, in front of everyone else in there, "I'm gonna take this washer and dryer and shove it up your ass!!!". I told him that wouldn't work, sir. He said, "Why the hell not?". I said because I already have a side by side Amana refrigerator up there along with a Whirlpool dishwasher. Everybody laughed out loud in there but him, so he just stormed out of there. Never saw him again.
@@TheFrenchPug man I laughed my ass off at that! 😂
Hmm the beautiful thing is that, as long as you're straight forward with no bs from the start, it actually works better on them. The ones intentionally trying to screw you and the ones that are honestly as stupid as they seem.
I currently work in retail and sometimes I really have to control what I say lol, people are just awful
@@mdog86 couldn’t agree more. It’s this “the customer is always right” mentality, when really they aren’t.
The actors in this are much better than I expected
The nerd with the glasses / Gameboy was one of the main actors on Enterprise .... he went on to great things! LOL!
Right!? What's funny is I found myself comparing these actors to the crappy ones on recent big network TV shows, such as, "Manifest." These people appear authentically genuine!
1991 bitch.
@@robosburn5621 Wow, good catch.
Maybe Dr. Phlox was hiding from Breen Assasins?
Academy award winning
this is what everything looks like when your glasses are dirty
What if I don't wear glasses and everything looks like this?
@@kaldo_kaldo then you need glasses
Nah, this is just how everything look back then. I was there. It was Arcadia.
add lens flares and maybe
relateable
I miss going into toy stores and walking past the glass counter and seeing all the Nintendo games and items in there. There is just something amazing about seeing those fun boxes, and the pixels on the games that I love. What I would do to go back in time to the 80s. The best time of my life.
I was just thinking the same thing, actually.
I didn't grow up in the 80s, but it definitely looked like fun and simpler times.
@@SegaDisneyUniverse It was fun. But it was not just fun. There was a sense of duty to each other. People still had fun but had responsibility. Today, it is all about YOU adapting to them. YOU changing your comfort level to adapt to them while they claim they should not have to change for you. Crime was not as high. The overall attitude was just better and it showed through movies, music, art, politics, games, t.v. shows and so on.
Amen!!!!
Same brother, same. Looking at that wall of Nintendo carts behind blue sweater guy at the end of the video makes my head rush with nostalgia. I'm suddenly 8 years old again and standing in Kay Bee Toys. It's an almost indescribable feeling.
damn, he booted Mario 3 to an airship level. that's pro skill.
He probably has a test version.
Or it's no reason at all.
Test version, monitor was just turned off at that part or something. We can with decent certainty actually say that it's unlikely that they just imposed a video of the game playing like they would to day, because back then, that would actually be less likely than someone just playing until that point during a break, pausing and turning the monitor off.
@@GUNUFofficialhe made her watch him play for 2 hours.
@@Dan-di9jd perfect
2:55
Kinda looks like the NES was already on before he plugged in the controller, and the game was already on that screen. Probably not the first time he had to test out similar controller issues.
"What are you gonna do? Tell them what you really think. No, you can't do that."
Customer service in a nutshell
Uh, yeah, it's part of the job to respect the customer, not indoctrinate them like GameStop employees do.
lilkoolaidman93 totally true! Someone swears at you and you say thank you!
@@badcp455 Nope. Not if they disrespect you.
I feel like that quote would offend a millennial going through training today
@@GD-iy8mb I'm a millennial. It's TRUE. Even if we disagree though, we aren't offended by it. If we said what we really thought though, customers would probably be offended and really, we'd run a serious risk of losing our jobs. I know, I've worked retail off an on since 2011. I'm 25 so I'm a millenial.
"What are you doing this friday?"
"Staying in and watching the nintendo training guides.."
That's what I'm doing...
I even turned down my GFs offer to watch Netflix.
same
Fo sho
@@haiellof I turned down a cream pie
This literally shows the reality of customer service. Good job, you’d never see this in modern corporate customer service training videos
Nope. Not anymore. The customer, shall we call her KAREN, will scream for the manager now.
2:37 What was so tough about this interaction? He helped the customer in 30 seconds, she was totally understanding and even offered to bring him a pie!
She wanted him to put it port #2
Love how videos from the late 80's and early 90's look as though they take place entirely within a dream sequence.
Bloom: 100
Diffuser filter
480i.
Bloom is to video what reverb is to audio. This video has it cranked up pretty high, almost too high. Almost.
It was a different world at that time. Nothing like how it is today. I'd gladly forsake all modern technological conveniences to go back in live at the time.
"Could I bring you a pie later?"
This is how people used to hook up before the internet.
is that true?
Comment of the year award goes to....
david wan
Yup. 100%
@@davidwan2488 nope.
GTA Chinatowars Want a piece of my pie? 🤣
I'm so glad that I was a 80s kid and lived thru the Nintendo era! Those were the days!!
Agreed. Before wokeness, and all liberals were just hippies. High five.
yes! I remember when my dad got me mines. He made me go in my room pretending I was in trouble and when he called me out as if he was made and to my surprise he had the ninendo hooked up with mario running and he gave me a big hug. One of the best memories I had with him. I still have that ninendo to this day!
I've never once worked for a company that had a video like this. It's stunning how well you can be trained to deal with these issues. Today, they leave you to the dogs.
This isn't any valuable "training." Notice that the impossible to please customer is the scenario that you don't see the end of. The narrator says "what do you do?" Giving a phone number ain't gonna work there
All due respect, this is not the kind of training I would give the highest regard. It is experience and/or hands on that gives the best training in the field. Mistakes is the best teacher.
@@LL-cuh it's still more than the kind of training most retail places give these days
I've worked for a large department store, and we had to watch stuff like this fairly regularly. But what they make now is no where near as entertaining or softspoken. Somehow even more cheesey, and the way they try to sell to you that your crappy dept store job 'isn't so bad, it can actually be awesome' is dialed up over 9000 these days. And that's just job instructional videos, not the ones about HR concerns and potential on-site active shooter situations. :V
I love working for a good company.
Not gonna lie. These are some very natural feeling actors ever.
This was the 90s
This was very good for then
And now
@@georgekenney1103 everything is just porn acting
Acting actors....
The first actor is Grant Goodeve from the 70's show Eight Is Enough.
Well no. As opposed to actors.
*Sees all the sealed NES/Gameboy games on the shelf*
*heavy breathing intensifies*
game collectors around the world are salivating at this video
same
Reminds me of when I’d go to Toys R Us to buy a new Game Boy game
Damn, I'd kill for one of those Zippers...
That sealed Secret of Mana tho 👌
The whole "I'm in a real rush" tactic is a real thing. Worked the customer service desk at bed bath and beyond for years and everytime we got something like that the policy was- we'll be happy to talk to you when you have more time for this.
"Only a small percentage of those products that were returned by your customers were actually defective, an excellent track record for a high quality product." Man i miss the 90's. Companies used to care about quality.
Xbox 360 has entered the chat....sup!
That guy strait up took a shit on his nintendo and is trying to return it. He must secretly work for sega
Maybe he got carried away playing Duck Hunt? Ha ha
SAAAAAAY-GAAAAAAAAH
😂😂
icougarman369 LMAO
*Chuckling* U bugging. . .
1990: we will fix it
2019: Broken joycons? Nah just buy more of them
Am sueing you
@@grovercleveland8572 No. We will win. No fixed joycons for You!
Don't they fix joycons if you just ship them there?
@@JustABroom probably but paying return shipping and waiting 2 months? isnt really worth it.
You are off to a great start lol.
A brief look back at a wonderful time that we will never see again.
The cleaning kit was really a great tool and I miss calling that number! I never blew into my packs like most kids. Another trick was pretty much just unplugging the game and system and trying all over again and it never failed.
"Oh I'm sorry, can I bake you a pie?" We need to go back.
Eternal Odyssey FACTS
Yeah you can come back and give me a “pie” 😏😏😏
Toni Capone All the pie 🥧 😂
@@WindyCityRicky low iq dirty jokes begone from this realm of purity
👍 We need to go back to being a white civilization 🤠 . . .
"It's just like cleaning the heads on your VCR".
That takes me back.
Takes me all the way back to 7 months ago when I got customer service training.
It was literally the first time most of the trainees had seen a VHS.
@@greenhowie you actually had to watch a training video on VHS? I think, but could be wrong, that I watched a dvd circa 2009 when I got a job at a grocery store. It might have been a VHS
@@berzerkbankie1342 Yeah to be honest I'd have been happy with a DVD even though it's antiquated at this point when you could just upload it to YT. They should stay back in 2009 lol. Was funny seeing everyone react to how freaky it looks pausing a VHS though.
@Red Lil Anime Well, son, take a seat and let this Old Man tell ya a story...
*children gather*
*cue my Old Man Theme*
*camera slowly zooms out*
*audio fades out*
Credits
Old Man as himself
Produced by Old Man
Etc.
Fucking boomer
You can't imagine how much I miss the 80s and 90s...
Vidoes like this wish you could go back in time and relive the whole gaming experience of the 80s and 90s.
The crazy thing is that the Nintendo Customer service number has never changed in over 20 years.
Jared Armbruster Why would they need to?
TheCrazykids777 That's what I mean.
Even longer, this video is at least 26.5 years old... (about 26 years at the time you wrote your comment..)
Jared Armbruster I've had the same cell number for 20yrs...
Jared Armbruster My mom's phone number is the same for the past 41 years.
"Hi, I'm Troy McClure, you may remember me from such training videos as Nintendo Training 1991!"
Andrew Moore lol
😆👍
today we kill tommorow we die
@Hades Obsidian "Hand me my patching trowel, boy!"
THE BEST...
Love this ad! As someone who has worked in the Target electronics section I can verify that I’ve dealt with customers like this often
I love watching this every year randomly
Me to Mc
Same
Same
Same
Mc for absolutely no reason
"Could I bring you a pie later"
That mother is too wholesome and kind for this world
cronical246 pre Karen’s
Or shes looking for a new stepdad
@@jonapal9841 cream-pie Cathy wants her ports servicing. Shes been using port 2 and not port 1..
@Green Goomba are you serious or joking
She want her port get plugged
I wish Nintendo customer service was still helpful like this.
i got so hooked on watching it i just ignored everything else and just watched this
lol i like how their tone is like “customers aren’t shit most of their issues are idiotic”. Refreshing
haha exactly
Aozotra lolololol! Great observation
In the nicest way possible. :}
realistic lol
Most of their issues are definitely idiotic. But you definitely don't wanna start engaging in a business with the mindset of "customers aren't shit". Without customers, a business isn't a business. It's ten or so douchebags sausage-festing an abandoned building.
* turns up contrast
Suddenly becomes 4k, crystal clear display, with no ghosting.
I'd baked him a pie!
franscartoons 60fps and 120hz refresh rate o.o
:D it realy is :) in 4k just like you said pal ^_^
franscartoons still not in color though. Worth a Twinkie
@@steven7936 gAYYYYY!!!
Pie-flavored!
Wow! This brings me back. My best friend's older brother worked at Electric Boutique, and stole this training tape from work because he hated his boss. I remember when he brought it home, my best friend invited me over, and we watched it together. I remember getting bored, and was more interested in the games than anything.
This training video should be used in every retailer as it still applies to modern day customer service.
1991: "can i bring you a pie later?"
Today: "let me speak to your manager!"
She was offering "pie" we know he smashed it....he filled it with extra cream ;)
@ScrappyGamingHQ for real haha
Hey, i've had beer, cake, tips, chocolates and loads of gifts in my shop.
Ok boomer
Oh how humanity has evolved.
"There's a picture, but there's no action" - props to a perfectly written line that a parent might say.
Can I make you a 🥧.
@Grumpy Git You don't need a pie🥧🙊😱 I can see.😳😲🙄
@Grumpy Git go back to the rock you live under.
Bro, and then the repair dude says "if you put it in number 2, it won't work." He should've said number 2 is for the second player. Number 1 is for one player. Now she's never going to allow her child to play multiplayer. :(
@@fulvor778 Instead of punching her in the face 57 times, he gave a nice and calm answer that "fixed" her problem. That's pretty much all you can hope to do for people who "just don't get it". I've given my S8 Galaxy to my mom to use, over a windows phone. I helped her buy an S22 when they fucked over EVERYONE making all non 5G capable phones obsolete. She still comes up with the stupidest god damn bullshit to get mad over, because she doesn't understand something that she can google ON THE DEVICE she is having trouble with about what trouble she is having. People from pre-internet days at least had some sort of excuse. When you literally have the answer to any question about the thing in your hand accessible by the thing in your hand... and you don't make the attempt to look for an answer, you have serious problems,. At least this fake mom didn't complain about there being no picture, because she doesn't own a television.
This video still holds up today and is better than any training video in 2023
They used quite a few famous TV actors in this.
0:20
I doubt you could convince Julianna Margulies to do this again today.
She was such a cutie pie in this back in 91!
That track that kicks in at about four and a half minutes in really kicks ass.
Also I'm pretty sure that dude with the Gameboy and the glasses was the doctor from Enterprise
I'm thinking we might be the only ones who noticed Dr. Phlox, lol.
That Gameboy screen looks totally legit.
uriituw I know right
That's the advantage of getting the contrast professionally adjusted.
***** I don't think there was anything like it at the time. It was obviously good enough to sell well.
Sam Gates Actually, it didn't. It was sold without one, and it could be used without one.
I've played on original DMG enough. Yeah it looks washed out, it's heavy and it runs through batteries. The screen is visible enough to play on if you're not in a dim corner of the room. I wouldn't say it *needs* a backlight, but it plays best near a lamp. And it's more visible in dim-ish light than the original GBA if memory serves.
I grew up on GB Pocket though, which has a MUCH improved screen, about the same legibility as pocket calculator LCDs. That legit didn't need a backlight under most lighting conditions, though I had a wormlight to play in dim or dark lighting. I still have it, it still works great, and it still gets way longer battery life than my 3DS.
That gameboy EEPROM douchebag matches so many people I deal with and this is 25 years old. Wow.
Yeah. Same here. I was just checking out your channel. Good stuff. 👍
+Louis Rossmann It's EPROM.
+Louis Rossmann That's lester from GTA V....sounds exactly like him.
+Louis Rossmann Louis: Gamer, Repairman, IT Specialist, Cat lover.
+Louis Rossmann You got nice ladies offering you pie also?! :D
Miss those days, guess i'm getting old
god the 90's. I freak'n miss those times.
We all do.
When I was kid, old timers nostalgically reflected back on the 50's. The 90's feel that way to me when compared to today's post 9/11 world.
Paul Teng I would miss the Internet though
MLGKITTEN OFDOOM The Internet was around during the time. The most popular was America Online, "Welcome, you've got mail!"
fuck the internet and cell phones. i would love to go back to the 90s. bike crew, saturday morning cartoons, LA gear shoes and reebok pumps
I like how adults from 1991 were embarrassed at the idea of someone thinking they played video games.
You never saw adults playing video games in commercials or tv/movies back then. I remember being surprised watching Chandler playing on his PS1 in Friends.
@@frostychocolatemilkshakes2944 I was 1 year old in 1991 🤗
Yeah the way it should be
Adults still don't play video games.
Boomers
I'm watching this video again today because I've always just enjoyed matching it, but now I'm realizing that this video taught me everything I needed to survive in retail.
Don't lie, you've got a crush on nerdy-looking 1991 Julianna Margulies in the cute Green jumper.
3:48 "could I bring you a pie later?"
Zeegoner yes she wanted to bring him a really hot cream pie later on *wink
hehe, back in times when people actually cared for one another
Idk why but the first think that came in my mind was that he answered "no but you can bring me some damn pu**y"
Somewhere online there is an erotic fanfiction regarding those too.
poontang pie?
The NES cleaning kit was our lungs.
That or cleaning alcohol and a qtip
A pair of lungs for $11.95?! What a deal!
And dont forget the N64 cartridges or even the Nintendo DS cartridges as well.
Jail Berd hit
And we only made things worse in the long run, with all the copper-oxidizing helping moisture in our breath, lol. A q-tip and rubbing alcohol was always necessary after a while of that good ol' blowing procedure.
That's amazing all these years later and a brand new cleaning kit is still $1195
I very much enjoyed this. A simpler time. I think we all miss customer service being “fun” 😂. In all seriousness though, I do miss being able to go to stores like this. I remember all the fun trips to Toys R Us, Funcoland, Babbages and KB Toys (where my brother used to work back in the day). It was pure magic.
Apple Training 2019
Customer: " I don't remember my wifi password"
AppleGenius" You need new a iPhone, Mac and Ipad"
"It probably happened because you use the wrong kind of electricity, so the password pixels ran away from your brain. Buy an iGenerator"
Seems legit
Should’ve got that iRouter
(Airport)
Im happy to tell you that you don't need a new Iphone, Mac, or Ipad instead you just need the new IBrain, it collects and stores your passwords for you, it helps with taxes, and makes all of your adult choices for you! Don't know what to get your girl for that special day? IBrain does!
Microsoft doesn't even have customer service. Which is still better than Apple.
The satisfaction of gazing upon a shelf full of sealed NES games is almost rivaled by nothing.
Retro's Paradise I was thinking about standing in a kbtoys in the mall. When I saw this. Extreme nostalgia wave.
Orangefish XD, Funny you should mention that, I'm gettin' started on a series in a couple days when I'm back home from vacation. I've got a couple private test uploads for some renders I've been workin' on as well. Glad you're likin' the visuals, hope to see you around. ツ
@@2KRetro dude can you please tell me which website or app I can find in order to make a logo like yours?
@@aldousperevzky I think there's generators online that make logos like that. 80's logo creators or something like that. Just look it up and you should find one.
Retro's Paradise I couldn’t stop watching the titles and crisp sealed labels
I remember sending my GameCube for repair due to excessive "an error has occurred. Check you instruction manual for further support". They said everything was just fine. ten years later I discovered it was the potentiometer.
i loved changing the contrast to my gameboy to make it look better.
For a corporate video this is pretty good given its time. Nowadays, big companies can't even produce this level of production for their training videos.
Soooooooooooooooo true!
Videos? Try hours of tests and what if simulations. My last employer didn't bother with videos hardly. I think I watched like 2 that were 30 sec. Each in length. Then spent the rest of my first day clicking on words on a screen.
Pizza hut training is very thorough and detailed actually kind of funny
Okay... but where is the corporate rap music?
Ouija ZaZa Gaming who are you talking to??
2:25 I love how the guy is such a boss, he fixes the contrast then proceeds to move the pieces perfectly while facing the screen away from him. Insult to injury.
That's when working at a department store paid enough to have a lower-middle-class lifestyle.
Or 3:17 when he gets to the airship within seconds of starting the game! Lol
Herakets Games d
Yeah that guy just fixed the contrast and somehow gave the game boy a backlight
Was he playing Tetris
The classic 90s Vaseline lens. This was surprisingly well done. Training videos of this nature were always ridiculous and these people actually felt real.
I wish i could go back to the good ol' days. I wasn't even around for those.
I was hoping this was going to be cringe, but it's actually pretty good
@Jim A the whole morgz channel
Live and learn costumers service has a long history in tackling these problems , good training and service knowledge you’re in.
@gilbert martinez Stay classy. :)
@@Wulfcry Costumers? Like playwright helpers?
The EEPROM guy doesn't have any memory available for his central processor, but other than that I agree
I don't know why I'm watching this... I'm not in 1991, I don't work for Nintendo, I don't even work at customer service
You do, you just don't know it yet 🗿
Lmfao 😂 I see old Nintendo commercial I click
Danny Gutierrez I know - I can’t stop watching and it makes no sense lol
no you dont work at customer service, but you are about to
Every day of my life I feel like I’m stuck in 1991!
I love this video. Been coming back since I was a kid.
Underrated part is the nintendo brand tv music in the background.
This training it's entertaining
can i bring you a pie lol
No shit ...
I wish trainings were this way instead of having us reading manuals
or search online forums.
Emmy awarded quality
a 1991 video posted in 2009 being watched in 2019
Nailed it
On point
Fernando Neto lol bro right
@agreensubstance lmao
Mind blown
enjoying this immensely.
“Thankyou so much! Could I bring you a pie later!” - I miss ‘91…
it's weirdly comforting to know that i'm not the only one who enjoys watching old videos like this lol.
Fr lol
true. im still kinda shocked i always watch them all the way thru. considering most tv and movies put my ass to sleep
They’re amazing and soothing
Yes I love old videos as well. Right now Im on a binge through vintage 70s porn only.
I agree these old videos are funny
You've really gotta hand it to Nintendo. They serviced the NES until 2007, and only stopped because of a lack of parts.
but they made a big mistake with the original nintendo with the lockout chip and the bending of the pins, that the solved with the second generation (2nd generation, not SNES) NES console that didn't have those problems. Kids will never know the pain of the flashing red light or blank screens. When I got my Genesis I was amazed it worked so well, even after months, unlike my NES that I blew on the cartridges on, or used the cleaning kit that would sometimes, but not always help. If I had only know that I could disable the chip, It would have saved me a LOT of frustration.
abram garibay STFU
abram garibay youtube is as haram as it gets, it has no honor and belongs to the pagans and the kuffar. what are you doing here?
does your family know the internet already turned you into a takfir? do they know of the growing impurity and wickedness of your ways, do they know that this degeneracy will surely turn you into a murtad?
You can still call the phone number on the back of the NES and they will help you! How crazy is that???
Dustin Baltis lol. You will forever be immortalized on the internet as an assclown trumpanzee
I was in 7th grade in 1991 the guy in the blue sweater played on a sitcom I cannot remember which one. Great video I loved it I remember when stores looked like that and I remember those counter top mats that had the troubleshooting info. Solid color on the screen lol.
What a time to be alive!🤠
A great philosopher once said, "You work hard. You do a good job. You're nice to your customers. Why then, must you suffer the headache of returns?"
@Weston Thomas Is that why the Switch is the fastest selling console out, even launch aligned with Xbox and PS4?
@@showsjohn did you forget about the wii u before that?
@Weston Thomas their controls are literally the same as everyone elses, you know thumb sticks and buttons. And what weak physical design are you referring to, that would imply their consoles break a lot which is not an issue as far as I'm aware. Instead of spewing nonsense actually educate yourself in the areas that Nintendo struggles with like online services.
@@showsjohn something selling fast doesn't mean it's good though, it just means there's enough interest and hype for people to buy it. Example >the PlayStation 4 done better than the Xbox but that's a slow heap of shite with fans that loud, it would put a fighter jet engine to shame... That's coming from someone who's bought all 4 generations of the PS as well and has a switch, don't start me on the drifting joy cons, I've already bought 2 pairs despite actually taking care of it, not to mention the amount of issues the switch came out with...
So using that as your argument doesn't hold much ground.
@Weston Thomas no their not the same car but they all have a fucking wheel you idiot, clearly you don't understand. Can I see the source where your seeing these thousands of reports of broken switch frames cause last I checked the frame doesn't break unless you try to break it. The only thing you said that was actually true is the joy con drift and you only know about that cause it's popular right now. Your the average hater who doesn't even have good facts to hate on.
This is actually incredibly good acting. I’m impressed. God the 90s were a great time.
Right, that lady was genuinely nice
the good old days before porn & smartphones were everywhere.
Porn was everywhere just not smart phones
I was just about to comment the same thing!
In 90's there was no noise cancelling earphones.
The customer service guy is a legend. Knew exactly how to handle every complaint within 40 seconds. Shame customers come in nowadays with a problem that’s not a problem. Let’s see how he tries to deal with them.
Hes an actor lmao he isnt a real cs guy
Training videos are fun to watch. The fast food ones as well.
Seeing all this new 90s Nintendo stuff is so comfy
Nintendo capitalized the fuck out of people in the 90s. "Dirty Connectors" ......"Let me sell you this Nintendo cleaning kit".
It's just like cleaning the heads on your VCR! :P
Daniel Lo Nigro ironically, vcr head cleaner is the best product to clean the boards on nes games. It evaporates instantly!
JX Editor for the low low price of 11.95!
$11.95 in the 90s... Yea, that was pretty low.
Nick Pugh Apparently, it equates to $21.21 USD today. Golly gee, though, I'd say that's still pretty darn low!
Ive worked in retail/ customer service for the past 10 years..
Not once have i been offered a pie!
All the others have already made the joke but:
But you also have never told your female customer that she should stick it in port 1?
@believe me oh boy what flavour!?
@believe me wrong answer!
Correct answer would have been: "pie flavor"
@@LRM12o8 I like trains!
I’ve been offered fast food or just a cold drink, but no never pie.
These were simpler times, technologically. I still remember when the internet just started to get popular. The first multiplayer game I played on the internet was runescape.
The 90'' narrator voices always soooo good😅😅
"In most cases the customer simply failed to follow the simple direction's packaged on their product... ...That's a waste of time for everybody."
We're all thinking it....but Nintendo just dropped the mic.
Nintendo knew in '91 what retail was going to be like in 2019. They just answered everyones questions.
@Bad Stephano Was going to be like in 2019?? Wtf are you saying, this was always been the case, otherwise nintendo wouldn't have mentioned it. I can't believe people think these videos represent reality at the time
It's true for every situation.
For being the most intelligent beings on the planet, humans are pretty stupid most of the time.
@@WinterandNoodle holy shit youre stupid
Did this guy shit all over his NES and then set it on fire?
That guy looks like a fattie. Probably smeared it with syrup and tried to eat it
Player Number Two
😂😂😂😂
This gives me so much of nostalgia even though I was born in 1996.
I needed this information.
“How does that look” >game boy gets a 2009 level backlit high def screen
LOL it was possible the whole time!
That's what happens when your EPROM is working right
Lmaoooo
"Can I bring you a pie later?" Sure lady. Bring me your pie.
Or port 3 DUN DUN DUNNNNN....
I’d have offered her a pie.
😂
She has to have it in all ports to get turned on, must have been abused.
I want to give her a creampie In return 😉
Create the problem, sell the solution. A timeless classic ;-)
I always tell my wife about this one. Now my kids too. Glad it's on here.
“Could I bring you a pie later? Little Jimmy here needs a new father since his old one ran out on him...”
I bet she fed him her pie alright.. LMAO! 😄👍
That's gold
@@blindrogue9813 LMAO
@@blindrogue9813 she also loves it in port 2
@@irottaalfurinn2539 Yes!!! Thank you so much for that reply! 😄👍
"it's definitely the EEPROM" lol.
😆
imagine trolling with todays console, no one will know shit
IT'S THE CONTRAST YOU DUMBASS
🙄 thinking we still use this technology today..
John Billingsley??
2:42am and I’m up watching videos from the 90s.
If only life were as normal and fulfilled as this video.
I love how they showed a backlit screen with the contrast guy!!! Lol. It should’ve came with a backlight!
"There seems to be just a solid color on the TV screen."
Haha, those were the days.
Did you try blowing in it?
@@grumulguy2475 If the cartridge won't stay down, jam a copy of Stephen King's It in the slot on top of it.
Indeed
There seems to be just one life to FUCKING GIVE UP GOD DAMMIT!!!!
Gotta bend the connector pins back into place.
I would legit work at nintendo after watching this.
Nathan Pelka yeah me too
Yeah. Nintendo of the 90's
It was my dream as a kid to work for Nintendo! I would have killed to work for $5/hour (minimum wage at that time) at Nintendo just so that I could buy more NES games!
GatheredGlass 80's
Nintendo are nice on the surface but they really aren't that nice when you learn about their business practices.
I’ll be honest, that, along with the job of playing NES games and helping gamers guide them through such tough obstacles, are considered such a dream job for gamers. But nowadays, those jobs are exclusive to Nintendo headquarters and as for helping gamers, RUclips is now a thing with walkthroughs of all games (except for obscured ones). Man, I wish those jobs still exist longer, especially being a gamer guidance to certain games as I take phone calls.
Great production value.
The game cleaner. All 80's and 90's kid knew if it didn't work, you just blew and it worked perfectly.
Richard Bond Occasionally banging the device also worked well. And of course, the old off/on trick.
@@BabylonCentral Lol. I had friends who did the banging. I never did that however I did the off and on thing. I just found out that my old system still exists. I thought my nephew destroyed it. That makes it around 30 years old.
Richard Bond Nice. Can/does it still work?
@@BabylonCentral I don't know. I am trying to find out. It is in a relatives storage. I didn't even know that it still existed until last week.
@@richardbond258 I still have mine. Bought it in 1991