589: Navigating Business Management with Benjamin Morales of Cirrus Partners

In this episode of Command Control Power, hosts dig into the business acumen of Benjamin Morales, owner of Cirrus Partners. Benjamin discusses his journey from being an educator in the Pacific Northwest to owning a small MSP company in Madison, Wisconsin. He elaborates on the challenges of managing a team, hiring and firing employees, and transitioning from Linux to macOS. The conversation covers the importance of company culture, and the balance between individual technical skills and management responsibilities. Additionally, Benjamin shares the lessons learned from losing a significant client due to a mismatch between an employee's personality and client expectations. Rounding out the discussion, Benjamin provides insights into his reading influences and the support mechanisms he relies on to lead effectively.
Ben's Career Journey
Transition to Ownership
Challenges of Leadership
Managing Employees and Client Relations
Documenting and Delegating
Employee Issues and Client Impact
Transitioning Business and Client Relations
Handling Employee Performance and Reputation
Debating Hiring and Firing Strategies
Navigating Pandemic Challenges
Workplace Dynamics
Effective Hiring Practices
Managing Employee Relations and Termination
Leveraging Professional Employer Organizations (PEOs)
Hiring Challenges and Solutions
Balancing Internal Transitions and Client Support
Reflecting on Leadership and Team Dynamics
Concluding Thoughts and Book Recommendations