A social worker for Save the Children testifies at the Banking Royal Commission

[4.18] Thy Do, a senior family support worker at Save The Children in Katherine (NT), gives evidence on the challenges faced by bank customers from remote communities, including one case in which it took four months to open a correct basic bank account with ANZ.
Recorded on 5 July 2018 at the Supreme Court of the Northern Territory, Darwin.
Witness statement:
bit.ly/2KnobDG
Exhibits:
bit.ly/2LVaRvk
Transcript:
bit.ly/2n6Rqla
Testimony held during the fourth round of public hearings on issues affecting Australians who live in remote and regional communities at the Australian Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.
This video was extracted from the Royal Commission’s webcast archive and republished here as permitted under its Creative Commons Attribution 4.0 International licence. The source file, containing the raw archived webcast of the entire day of hearings, was trimmed to only retain the testimony of the above witness(es) and remove any breaks and offline periods of the webcast. For testimonies held over multiple days, separate source files would have been combined to create one consolidated video.
Video Source: bit.ly/2XBSBKh
Copyright information: bit.ly/2K2JMl2
Creative Commons license information: bit.ly/1rMF155
Whilst permitted under its Creative Commons licence, the republication of this content on RUclips is not officially endorsed by the Royal Commission nor the Commonwealth of Australia.
© Commonwealth of Australia 2018.
#bankingRC

[@johnharvey4496]

Ms Do presents a very detailed, articulate event history; the SC for ANZ is scratching around in her cross examination and seems to be getting nowhere, almost looking to verbal the witness it seems. Ms Do is a very impressive witness, containing herself very well throughout particularly considering what she's up against in the ANZ counsel. Nice intervention by the Commissioner.
Bottom line: it shouldn't be that hard to open a basic bank account - it's difficult not to conclude that ANZ has an agenda to discourage basic no-fee accounts. Taking advantage in the aboriginal communities to profit as much as possible (skimming taxpayer money) - reprehensible behaviour the Commission will conclude I reckon.

[@jeetts59]

Miss Do conducted herself impeccably, it’s easy to see why the public still don’t hold banks in high regard after seeing the cross examination of her by the banks representative.

[@sidheshpatil7120]

I have a recollection of my experience with one of the banks, perhaps not quite accurate, as it has been a while. It may have been ANZ.
An overdraft with high interest rate/fees was made available on my account without my knowledge. What that meant - The ATM, instead of telling me that I did not have sufficient funds in the account, would dispense cash. The account would incur interest/fees.