Hi there! Please contact our customer service and we'll be happy to remedy this issue for you. (866) 294-9244 Monday to Saturday 8am to 5pm Pacific Time
Hi there! Please try activating manual mode through the steps in our manual on page 11. If you have already tried that, you can give our customer service a call to see if they can help you further. We're sorry for the current inconvenience! Manual: cdn.shopify.com/s/files/1/0014/1534/8284/files/user-manual-koda-motion-activated-LED-security-floodlight_lm030412.pdf?v=1681267159 Customer Service: (866) 294-9244 Monday to Saturday 8am to 5pm Pacific Time
Hi there! Please try activating manual mode through the steps in our manual on page 11. If you have already tried that, you can give our customer service a call to see if they can help you further. We're sorry for the current inconvenience! Manual: cdn.shopify.com/s/files/1/0014/1534/8284/files/user-manual-koda-motion-activated-LED-security-floodlight_lm030412.pdf?v=1681267159 Customer Service: (866) 294-9244 Monday to Saturday 8am to 5pm Pacific Time
Hi there! Is there anything else on the circuit? The standard for most household circuits are rated either 15 amps or 20 amps. An important note to remember is that circuit breakers can only handle about 80% of their overall amperage. That means a 15-amp circuit breaker can handle around 12-amps and a 20-amp circuit breaker can handle about 16 amps.
Hi there, sorry for the delayed response! Feedback from our customer service is provided below: Basics of different colors: The black wire is the "hot" wire, it carries the electricity from the breaker panel into the switch or light source. The white wire is the "neutral" wire, it takes any unused electricity and current and sends it back to the breaker panel. The green wire (or it can sometimes be uncolored) wire is the "ground" wire, it will take electricity back to the breaker panel, then outside to a rod that's buried in the ground. This is to prevent the electricity from running through you. If there is no white wire labeled or present, unfortunately we must refer you to an electrician since we don't have the full knowledge of the home's setup.
I just installed mine but they are not working. I know I installed it right and i have power because my old floodlights worked.
Hi there! Please contact our customer service and we'll be happy to remedy this issue for you.
(866) 294-9244
Monday to Saturday
8am to 5pm Pacific Time
having trouble getting manual mode to trigger
I'm having the same issue. Did you figure it out?
Hi there! Please try activating manual mode through the steps in our manual on page 11. If you have already tried that, you can give our customer service a call to see if they can help you further. We're sorry for the current inconvenience!
Manual: cdn.shopify.com/s/files/1/0014/1534/8284/files/user-manual-koda-motion-activated-LED-security-floodlight_lm030412.pdf?v=1681267159
Customer Service: (866) 294-9244
Monday to Saturday
8am to 5pm Pacific Time
Hi there! Please try activating manual mode through the steps in our manual on page 11. If you have already tried that, you can give our customer service a call to see if they can help you further. We're sorry for the current inconvenience!
Manual: cdn.shopify.com/s/files/1/0014/1534/8284/files/user-manual-koda-motion-activated-LED-security-floodlight_lm030412.pdf?v=1681267159
Customer Service: (866) 294-9244
Monday to Saturday
8am to 5pm Pacific Time
Can I use it on a 20 amp circuit?
Hi there! Is there anything else on the circuit? The standard for most household circuits are rated either 15 amps or 20 amps. An important note to remember is that circuit breakers can only handle about 80% of their overall amperage. That means a 15-amp circuit breaker can handle around 12-amps and a 20-amp circuit breaker can handle about 16 amps.
Is it possible to make modification for running on 230V 50Hz (Europe)?
Hi there - thank you for your inquiry.
No, otherwise it will void the warranty.
Is there a power adapter I can buy if i do not have a power supply to connect to?
Where do you apply caulking?
Hi there! Sorry for just getting to your comment. Apply caulking around the Mounting Plate and mounting surface with silicone sealant.
Thank you for your reply. Silicone only around the mounting plate where it meets the brick - and no silicone around the light fixture.
What if I dont have a white wire?
Hi there, sorry for the delayed response! Feedback from our customer service is provided below:
Basics of different colors:
The black wire is the "hot" wire, it carries the electricity from the breaker panel into the switch or light source.
The white wire is the "neutral" wire, it takes any unused electricity and current and sends it back to the breaker panel.
The green wire (or it can sometimes be uncolored) wire is the "ground" wire, it will take electricity back to the breaker panel, then outside to a rod that's buried in the ground. This is to prevent the electricity from running through you.
If there is no white wire labeled or present, unfortunately we must refer you to an electrician since we don't have the full knowledge of the home's setup.