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Planned Obsolescence alright! I wouldn't have been overly concerned about resmed's 'threat' when you were doing repairs, I'd just ensure there was a disclaimer somewhere, stating that you are not an 'authorised repairer' for any of those companies, but simply an individual with years of knowledge...Anyway; I 'get' WHY they scared you, for sure. Doubtful they'd spend the huge amount of money on a claim that you were inhibiting their business. As you allude to; most corproations are just a scam.
The problem is, everything you say makes perfect sense and is totally logical and in the consumers best interests. That last part, "in the consumers best interest", is where we really hit the wall. Anyway, I love your channel. I found It quite by accident and so glad I did. Keep speaking the truth. Thank you for what you're doing here!
Just give the reviews like it is, no matter if it is a NEGATIVE or POSITIVE one. You have a great channel here. If you decide to take on that legal case, just ask us to patreon you and we will be more than happy to help.
I'm new to CPAP, just under a month now. Your channel is important to me. In currently struggling with mask fit. I have four masks right now, two styles, two sizes each and I hate all of them. My sleep apnea is considered severely obstructive, 84.4 events per hour. I wish when I log into my air, I can see my numbers the way my doctor and pharmacy can see them. Resmed needs to make that possible.
Try the Mirage Quattro I'm about to buy one as it has an adjuster for the nose. The my air app is all the info you need you can get more data off the actual machine in the menu. If you go into clinical settings you can add extra info onto the home screen. But! It's just not needed honestly, I have my min pressure at 4 and EPR at 3 and max pressure is 14 but I had it at 11 but the doctor wants it at 14 for a while so he can get data. But! Myair is all I need even when I set it at 11 I can still see the events per hour so if the pressure is too low I can see with events per hour.
Hello Mona, I have used a Fisher and Paykel Brevida nasal pillow mask since 2017, I replace the mask each year. What type of mask is a personal choice, I think? The Brevida works for me. I'm at 67 events per hour and pressure in my Airsense 10 goes from 5 - 16. I usually check the screen on the device to see how I have slept. Occasionally on a hot summers night I might sweep the mask off for whatever reason and my raw throat sure tells me of that folly. Have you loaded the SD card into your computer to see if the data can be read by you?
You can use the software from www.sleepfiles.com/OSCAR/ It is free and there is also a guide for installation and usage. But this is just for your information and it is not intended to replace specialized advice from a medic.
Mine was 49 'events' per hour which caused the quack to say that I really needed one. The humidifier heater plate nixed itself and the replacement does not work after only 2 years The next step is a new motherboard which does not have an ETA and is not on backorder from China. (where else?) I think I'll train a couple of hamsters in a treadmill powering the pump if this Resmed 10 packs up before its allotted 7-8 years
Thanks for posting this! Ive used an S8 since 2007 !! in Australia. What a great machine. It did exactly what you said- power button stopped working. Spoke to their repair channel & unstood quick time they did not want to help & wanted me to buy a new machine. It auto starts & stops when mask off so no big deal. Still going strong amazingly. I have a Airmini for travel & use as backip if S8 eventually dies.
You're Awesome! You're Amazing! Don't let the big corporate's get you down with their diabolical greed mills... And, if or whenever you need help don't hesitate to ask your fans for help mate! 🤙
You should talk to Louis Rossman. He is an independent Apple repair tech on youtube. He is fighting for right to repair right now. Everything you said is spot on.
I know this is an older video, but I want to say my recently purchased Airsense 10 experienced loud motor noise and it was diagnosed as a faulty motor. Since I was told I would have to wait 1 year for a replacement. I am as offered a ResMed 10 for him and the pressure kept me awake so I got my 10 back, and run an air purifier near my machine to drown out the noise. Can you believe it? No one offered to do a repair, just get another one. My provider does not seem to interested in problem solving, or has limited knowledge, as she recommended not overloading myself with too much information, since I was doing well on the device. Nick you are a God send, please continue your good work. Stay well and take some time for yourself. Thank you so much.
Thanks for video. I have a ResMed S10 autyoset which I've now stopped using altogether because I was quoted $500 repair costs, plus extra if it had to be posted away. Also ResMed in the US stopped a retailer discounting new machines, a restrictive trade practice surely. And in Australia they won't service machines of US origin, even if you lived in the US and bought it there. Maureen Bell
Thanks for sharing your experience Maureen. Doesn't sound like great customer service to me. here's a few articles you might like to read. - www.accc.gov.au/media-release/accc-accepts-court-enforceable-undertaking-from-resmed-asia-pacific-limited - www.justice.gov/opa/pr/resmed-corp-pay-united-states-375-million-allegedly-causing-false-claims-related-sale
Nah they won't sell you a motor mate, i use to buy refurb / used machines and then take them apart and use parts from them etc. For example, someone will see a machine that no longer turns on for like $50 and you buy it, take it apart and find a loose connection and then you have a whole bunch of spares etc
I've recently had my ResMed motor pump start making noise so I took it back to the agent and lucky for me it was just inside of warranty. They fixed it.
Hey Peter, thanks for sharing your experience. Luckily yes it was in warranty but for many it's not the case and the cost to replace a motor is insane for what is essentially an air pump. Cheers mate
When you buy any new machine ask to purchase spare parts as well, test the reaction then make the decision to purchase. This will give you some idea of the service after warranty.
@peterclancy3653: Would ANY pap machine manufacturer agree to that? If not, there is likely no machine you could buy ... to be able to repair - or have repaired by a 3rd party.
@@doubledranch871 their whole existence depends on selling their products. I have lived in remote areas and is it sometimes necessary to have instantly available spare parts for critical machines. Especially when there is designed redundancy!
@@peterclancy3653 "selling their products" Yes indeed selling their products, but I believe that the discussion here is about PARTS. Many companies think that not selling repair parts will force you to buy another of their products. Sometimes this is correct. But some folks will buy a DIFFERENT company's product instead. And some, like me, will want to buy from a company that supports their PRODUCTS by making PARTS available to owners and repair shops....... Sadly in our "throw away" society most will succumb to the "upgrade to our new product" business model.
I'm sadly not surprised. I'd have hoped that, considering how vital these machines are, there'd be a better attitude from the companies. I guess greed knows no boundaries. I've had my dreamstation for 2 weeks. I watched your video about the foam issues, as well as the review about the new machine. I agree with all your points. I'm pretty sure I wouldn't like the new one as much. I guess I'll just have to be super careful. I read articles that have been released, which suggested that humidity and improper cleaning contributed to the breakdown. But I also looked at recall lists and there are at least 20 for Phillips' parts, mostly with ventilators. I appreciate all the info you put on here. Thanks so much.
Mate some people have used the phillips for years and never had the issue. And is there any reports of people actually inhaling the foam? So far I've heard some got into someones water res thats it. But let's pull the product world wide.....
Considering the how fast the air travels and how lightweight the foam i'd say there's potential there but even still, not a crazy health risk! Even still, if there's part of the machine breaking down then it's not great and i wouldn't want to own a machine knowing that there's a potential faulty component either way. Cheers
After a sleep test the therapist suggested I needed to replace my S9. I followed the advice and bought the Airsense 10. Not from Australia but from the USA . It saved $1000. Resmed refuse to honour any warranty. I can fly to the USA with my machine under my arm and still be ahead. The reason I changed was that the local agent wanted $400 technology fee to take the S9. Then estimated $250 for Resmed to fix it! On top of that HCF refused to give a rebate under my health insurance citing a TGA ruling. As a consumer you have an expectation that a device should last more than a reasonable period. This exceeds the warranty period. Tackle the manufacturer on this basis and you can win. I’ve done it with Breville.
Hi Geoff, that's crazy mate! It is true what you said about the warranty. Even if it's out of warranty then you can still take on the manufacturer on the basis of 'reasonable period'. The new Dreamstation 2 only comes with a 2 year warranty which isn't exactly a long period of time. Cheers
Resmed won’t honour the warranty because it’s a grey import. The serial number identifies the machine as sold in the USA. I have to put in an address in Hawaii to use their software.
I have to agree with you. I took my unit in to the only store I had near me to have them look at it because it seemed to be acting up. I was told I've been on therapy for over 5 years and was entitled to a new machine. ( Here in Ontario Canada we can get support for purchase through OHIP where we can get 80% paid for. The catch you need to revisit the sleep clinic to get a Prescription to get this assistance. This probably explains why when you go through these stores they cost roughly 2x as much as a CPAP website.) So I contacted the sleep clinic thinking they would just renew the prescription, but no. I had to contact my doctor and get another referral ( charge to OHIP) and then I'd get a consult with the sleep clinic for which I'd probably have to do another sleep study (OHIP again). Can't say I was looking forward to such a thing during the pandemic, or going to sleep somewhere other than my bed at the best of times. Thankfully our family, at this time, have insurance so I was pleasantly surprised if I could get a copy of my original prescription and the sleep report data I could purchase at a lower cost through a CPAP company selling on Amazon. This is so convoluted and ridiculous. The only reason I had to do this is because my unit had developed a noise that I could not figure out where it was coming from. Since I feel the therapy does help me I didn't feel comfortable taking the unit apart in case I permanently damaged it without a means to continue therapy. It seems so ridiculous that treatment for many different diseases e.g. diabetes, that the companies that supply the means to enable people to live feel they need to gouge them. Not everyone has medical assistance from their governments or insurance to help them. Thank you for explaining how these units are constucted.
Absolutely agree. In the US, Congress is now addressing the Right To Repair. I'm sure a lot of manufacturers will get on the bandwagon that this is bad, but I think everybody is getting pretty fed up with the inability to replace simple parts or even just the battery, in the case of Apple.
Thanks Stephanie. Hopefully we see some big changes in the near future. I've got some great videos coming up on this subject that the big companies are not going to appreciate ;-). Cheers
You are absolutely right! All of it. My 87 year old father always says we are a throw away society.. he still will try and fix anything he has rather than replace or get ripped off.. he recenrly took apart an entire dishwasher, replaced one part in it (course, now hes afraid to turn it on, lol) he is the master of duct tape and paint! 😁 But he grew up when you had to repair everything yourself pretty much. I can respect that and I admire it. Now we just waste. Thank you for this!! ❤
Thanks Pam. Appreciate the support :-). I think your father and mine are from a different generation! One where things were probably built to last also haha. Have a great weekend. Nick
Amazing Nick, The exact same problem with my S8 machine currently. My lovely sleep specialist tried fixing mine, and googled away etc. Now I'm using a pen on the internal connectors to turn the damn thing on and off!!
Hey Norm, there's a few people on youtube that show you how to fix it. Just do a search and let me know if you can't find the vids. Take care brother. Nick
Until the recall I was still using my System One from 2012. I found a used Airsense 10 Autoset to use after the recall happened, and now in 2024 I just got a replacement Dreamstation 2 as a replacement that Philips sent free of charge for the System One that was recalled.
I have just found a nasal device called mu:te ( chemist) which physically opens my airways, I can sleep normally with this device, maybe not for everyone. Thanks for all your information over the ears Nick!
you are spot on fella i have a 48,000 hours + machine it is not either in the cartel ....i service myself about every 2 years ,,,,,ie open it up carfully brush the componets and use a airline not to high pressure on the components reassemble it and use it ,,,,, just like i do woth my old laptop
While I'm no fan of increasingly litigious cultures, it would please me in this case if Philips finds itself on the pointy side of a major class action suit
My AirSense 10 died, but I had the S8 from before, so I plugged that in---and was amazed that I couldn't turn it on. Fortunately someone else had posted the solution you mentioned, which was to clean the contacts, which I used. It was cheaper for me to buy a re-furbished AS10 than one of the new AS11s, like half as much. I did check out the repair prices for the AS10, which would have been more than the re-furbished unit! I kept it because I might be able to fix it one day. Thanks for your info! Sadly, the ResMed folks are making it worse, by going for disposable mask liners that cost $50 a month instead of just replacing the parts every six months for $45.
You're not being negative sir, I think you are just pointing out the truth, planned obsolescence is a disaster for consumers and does environmental damage. It's positive and optimistic to find alternatives, seek answers and reduce the helplessness that CPAP users feel. Good on you!
Just found your channel. My Devilbiss started spitting out foam pieces slightly less than 34000 hours. I found another unit with 900 hours on it. Looked clean and was affordable until I can get a new machine. I will avoid the cleaners for now but I would like to get one. Thanks for your work.
Keep doing what your doing, You Be You.....i;ve just finished my 3rd Icon F&P...always the same problem that killed it. After so long just would not power on after being unplugged. Yes I know....the Icon was shitty for doing this. Shitty that my local medical supplier said this was what i needed...I've been on cpap for 11yrs now....new machine bought online for 600 cheaper then that medial supplier. They seem to all in on it I think.
Hi Rob, i certainly will mate. Going to keep fighting for you guys as long as i can! Yeah that sucks mate, 3 ICONS is not good enough. I also think you're right when you said "they're all in on it". Going to do a vid on this shortly and blow the whole thing wide open. Cheers brother. Nick
No sir thank you We had a freezer that was 25 r 30 yrs old it still works but the lid rotted out go figure They just want you to replace your appliances and so on every 3 to 4 yrs But thank you so much for helping us out GOD BLESS
I'm a techy. I had a S9 from 2001 to 2022 and had problems with the buttons from time to time but repaired myself also. Finally I decided to upgrade and purchased an AirSense10. Very happy with it until now - March 2024. The heater pad has stopped working. I can't buy one anywhere, even though they are the simplest thing to swap - 4 x torx screws and unplug a single cable. I was hoping it was the thermal fuse, but that is showing continuity just fine. While I might not attempt to repair a circuit board in these machines, I'd be fully capable of swapping in a replacement or any other components, so i think ResMed should be taken to task over right to repair and provide any parts their loyal customers request.
You are absolutely correct. It costs so much money $400+ to send a malfunctioning Resmed 10 to be fixed, you feel it’s better to buy a new one. Disgraceful!
Thanks, learning a lot from you even as i have been a cpap user for some 17 years. And the power button on my machine failed while it was working well.
Thanks for the update. I fell for the Phone scheme and replaced my phone when my battery charge would mysteriously plummet from full to 1%. The ACCC (Australian Competition and Consumer Commission) later found it was part of the planned obsolescence. Replacement battery was quoted at $150. Apple has forever charged Australians a remote premium or some other fancy bullshit name for loading up the prices. Back to CPAP, I have a Resmed device and have wondered whether I could use Amazon to buy parts. It seems hardly worthwhile as the prices are pretty consistent. Doesn’t really seem like there is competition in the CPAP world.
Hi there, yeah apple is the worst! But certainly not alone. I don't know too much about the amazon stuff mate although i'm not a fan of Amazon either as a company. There's heaps of competition in the CPAP world but the manufacturers start with crazy high rrp prices so even after online competition the prices still seem high. I know for a fact that most resellers are barely making 5-10% after a sale on masks / parts / machines. The only ones making any money are the companies that build them. Resellers get nothing.
I like your attitude to things, we are not a people to be "milked" like cattle. That has to change. You are not being negative although I guess some people do not like the truth. Unfortunately we are now living in a time where it is going to be impossible to ignore.
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Hey Nick, Not negative at all, just pure honesty, and we love you for that. Time for you to start developing your own brand CPAP machine just to stick it up to the big boys who are all so unethical with their business modules. Think KICKSTARTER Nick?
Hi John, appreciate that mate. There's too many big, multinational companies that would just squash me mate but i would love to be involved in development one day. Cheers
As a senior who really needs this for my health and with no insurance that covers any kind of CPAP anything this concerns me. When you have to stop working these costs really dig into the budget. When I started realizing all the expenses that would be around my therapy it was a little daunting. In only 2 months my therapy has made such a difference and I began to think of those who really can't afford it or those who would make the great effort and monetary sacrifice to get what they need so other health issues from it wouldn't start. It is kind of wrong I think. But on a positive note as I have said in a few others I was so glad to find you and the channel Nick. Thanks so much for everything you have given so far. I really, really hope we can continue to get your awesome knowledge and honesty and lovely person. And again let us know if there is anything we can do. Someone mentioned about a Patreon thingy. I would contriubute some.
My little 4 month old ice maker just broke today. The company didn't even wan't it back! They're sending me out another and ask me to dispose of it in an environmentally friendly way.
I remember about 30 years ago I watched a news clip on television. Automotive executives were high five each other, because they discovered planned obsolescence.
Old habits are hard to change. Thanks for sharing :-). It's been around since the early days of the light bulb - ruclips.net/video/j5v8D-alAKE/видео.html
HDM/BREAS Z1 travel cpap machines are generally very lightly used - occasional trips a few times a year. The model has been discontinued after 7 years, and over the past twelve months, dozens of people have pulled them out to check them before a trip, only to see a non-functioning machine with the same "fault code 33" - refer to provider". Company response is "these are no longer supported, we won't tell you what the fault is, or how to fix it. We won't fix it. Buy the new replacement Z2 auto".
Great video. I have gone away from Resmed as they stop thier devices after a certain number of cycles. The big issue these days is also dynamic obsolescence - that is where the new item has more desirable features. Think cars and fashion.
Unfortunately, like he was saying, part of the problem is that some of the new products either have no, very few, or not very desired features, making pple. not really desire the new machines that much more in order to be willing to pay so much extra for a new one! Like cars & phones, some will replace them every five years, whether they need a new one or not. Some of us will still use what we have as long as it’s running/working well! I sold the first car I bought at 5 yrs., but the next one, I had for 17 yrs., but it had just hit only 120,000 miles, & the transmission & AC had just been rebuilt/replaced! I also have been rebuilding my computer for a while now, & I tend to keep my cell phones a long time, too. If they’re still working properly, why waste so much? That’s money I need, and I’m sure others do, too, not to mention added waste in our environment that’s unnecessary. Some products (like printers) stop at a certain point, but there’s a physical reason that they do. However, if you search for it, there is a way to fix them! It doesn’t cost a lot and it can be messy, from what I’ve read, & that printer company won’t tell you it’s available. Sad, in my opinion. Just more electronic waste. 🙁
Unfortunately in a world that rates itself on economic growth (and no-one can give a reasonable justification on why 'economic growth' is important) the only way companies can service is through product turnover. Modern technology no longer follows the "necessity of invention", but rather now it the "invention of want". This is onw reason the "Right to repair movement" is gaining momentum.
My dad and I both have sleep apnoea and have a lot of conversations like this (so this will probably become our first RUclips channel to talk about, lol). He likes a machine with a 10 year life span, unfortunately he has noticed that there is a definite push to upgrade. He's had a couple machines do 10 years (including a refurbished one that was 5 years old when he got it). His brand new machine he got a few months ago, he was advised it would probably last 5-6 years. I've been on CPAP for 3 years and am already seeing things with my machine (which funny enough is a Dreamstation 1). Interestingly we've also seen differences in price and advice for CPAP between South Australia (where he is) and New South Wales (where I moved to).
Hi there, welcome to the channel! Thanks for sharing your insights and experience. It's very hard to trust any of the advice as most of the cpap clinic companies in Australia are owned by either ResMed or Philips. There's not many independent companies left unfortunately which means 95% of the advice comes from people who make the machine which is heavily biased. Cheers
totally agree with you. I recently had to source a replacement fan for an Apple Mac. They really don't want to sell the spares so jack the prices astronomically high.
Apple is the worst! (Although i have so many of their products unfortunately!) Here's a great vid i watched lately - ruclips.net/video/RTbrXiIzUt4/видео.html
N your cpap air curve 10 cost $2000.00 brand new..because I have central apnea. And I have to have the algorithm feature in my machine. The 395 dollar machines, don't have that feature built in..good video mate..
Thank you for your amazing efforts to educate us users. I found this video particularly interesting as I enjoy taking things apart to troubleshoot. I have an off topic question. I was advised to empty the water chamber then run the machine for 10 minutes or so to dry out the chamber, hose and mask. The idea keeping the machine dry to help eliminate bacteria growth. Is this true and does it hurt the machine? I have a resmed 10. Thanks for your channel!
Hi Keith, most welcome mate. Yeah you can certainly do that and it's not a bad idea. Many machines have a 'delay' feature which keeps running the machine at a low pressure once you stop therapy to help dry out the tube etc. Cheers mate. Nick
@@CPAPReviews On the ResMed AirSense 10, I tried the Mask fit feature to get it to just blow air to dry the tube. I didn’t let it run long, though-I wasn’t sure if there would have been a time limit or not, & I didn’t want it to record it on my sleep report!
Hi Guys, i need your help. One of the big cpap manufacturers is trying to take down the CPAP Reviews channel. Who knows what the next few days will bring. I know many of you don't like Facebook so here's a link to my newsletter. I will not spam you but will let you know where you can find me. Newsletter - eepurl.com/hz1ffH If you do wish to join the private FB group which is a bit more personable i feel then here's the link to that. FB Group - facebook.com/groups/138127984943408 You are also helping by subscribing to the channel (even though it will probably go under) and liking / sharing the vid on your fb groups / forums / reddit / twitter etc If you are a passionate person and want to stand behind me and our cpap reviews community then you can send them an email. Nothing nasty, just support emails please - reception.sydney@resmed.com.au I have created a shared dropbox folder with modified versions of the original vids and removed any 'copyright'. Here's the link and i will be adding to the folder. www.dropbox.com/sh/oxxyzmdzr9zya98/AACodFbQ1A8mBoagV3omg75ea?dl=0 I'm honestly exhausted. It's a very difficult time here in Melbourne with another lockdown and the whole family is just super flat. I'm not sure what the future holds but hopefully we can continue this journey together. Stay safe and look out for one another as i know you all will. Nick
Capitalism requires consumerism to function, if we stop buying new products the business owners and shareholders lose a margin of their profits. The system is geared for the ordinary working man on the street to work work work and spend spend spend. Big pharma and medico companies are in on it also, it is a very viscious cycle. I agree with your opinion 100% and I try and keep my essentials and toys running as long as possible, most of my motorcycles are from the 70's and 80's and still running well.
Really appreciate your words of wisdom. My dad is always talking about how all his old equipment never breaks. Lawnmowers he's had for 20+ years, old fridges and other electrical appliances etc. There's no new products are designed to last only a few years at best. Here in Australia a CPAP mask has a retail price of $295 but comes with a 3 month warranty?! Even the brand new Dreamstation 2 only comes with a 2 year warranty! It's just not right. Thanks for your comment
My father's S8 had to be replaced because the machine registered that the motor had too many hours on it. The machine would pop up a message after a minute or 2 - something like "motor has exceeded it's useful life" and it would shut off and refuse to turn back on. Louis Rossmann is also a good channel to follow for right to repair.
Once again a great episode Nick. I really get a lot out of your RUclips instruction/information videos and thank-you for what you do.....you're the best discovery since sliced bread. And let's correct your error .....this isn't a negative episode. It's factual, its useful and its validating. I have had a resmed elite for over 11 years and its working like a dream. It's practically bullet proof and there have only been a couple of issues over that time that were a bit tricky. One was when the power cord just stopped working which meant buying a replacement cord which was fairly pricey to replace. More recently I had a problem with the lid on the heated water tank. I organized a visit from my original qualified cpap supplier who checked my machine and did a lid swap with me for the watertank and that fixed that problem. Other than that the machine is doing really fine after all this time but he warned me that it was due to switch itself off anytime because it was approaching its recommended expiry date. That means I'd have to get a new one in that case which would be, in my eyes, an unnecessary expense for me. A new one would be more than the cost of a new washing machine. I'm not very happy about that seeing as its working fine. I think what you said about manufacturers building in planned obsolescence adds unnecessary financial burden that isn't justified if the machine is still performing well. Being on a small income i just can't see the the value in replacing my machine just because the manufacturers have built in an expiry date. I resent "planned obsolescence" when I have a perfectly good machine that works well. Apart from that, I just want to say how much your videos have helped me to understand how to keep my resmed working well. Your other subscriber's information is so helpful as well, so Thank you and please keep up the good work Nick. You are much appreciated.
Hey there, really appreciate your lovely comment! Great to hear that your elite is going well. I think if you get can 10+ years out of a CPAP then it's a win and every year after that is great. Hopefully you get many more years service from your elite. Best wishes Nick
I wonder whether the ACCC would look into this. It's clearly unconscionable. And there is a high percentage of CPAP users who are older, many of whom really can't afford a new machine. Just like many repair people like you clearly didn't have the clout to take on a multinational company. This where someone like the ACCC should step in. Maybe you should contact them, do you or your solicitor still have the letter.
Hi Annie, the ACCC has had a few run ins with ResMed and other cpap manufacturers over the years. They just a get a slap on the wrist and then they move on. Don't think there's much point as it doesn't change anything. Just ends up making you tired and angry. Thanks for your thoughts and support though! Nick
This Right to Repair issue has been happening for many years but it is generally illegal for manufacturers to not let you repair your own personally owned equipment. You are correct 100% but if you can get the replacement parts it is not illegal to repair your own equipment. Keep fixing these cheaply made devices.
My ins pays for my Ins and I was told by the sleep doctors office that every 3 yrs a person needs to be retested and see changes. I think it's about a new machine too
Thats damn right. I have started my therapy myself, buying a used Airsense 10 for her. I didn't know a thing about warranty or masks or humidifier chamber issues. Well after 6-7 months one morning found my side table was full of water. I was like where did this water come from. Second night again same thing. Well after bit of investigation, found my chamber was leaking. Lucky me, it didn't damage my machine's heating plate. New one costs $100AUD. I did a research and found, its a common problem with airsense humidifier chamber due to hot and cooling, chamber expends and contracts, that will cause the seal gave up. And people have to buy a new chambers every now and then. Come across a video on a RUclips, how to fix leaking chamber. Spent $10 and bought food grade sealant. Wolla problem fixed.
@@l214laus ruclips.net/video/wcjChgphkZE/видео.html I will also send you the link of sealant i used for my chamber... I left home. Will double check the sealant used once back home. And send u a link. I bought it from Bunnings..
@@l214laus www.bunnings.com.au/selleys-75g-seal-fix-rubber-seal-glue-adhesive_p1230125 I used this one, as it says, its safe for incidental food contact and can be used for ovens, freezers, etc. So far working fine for me.
Your videos are very informative. The information you are relaying is negative, your presentation is very positive. I always thought medical grade equipment was made with the finest components, sadly this is not the case. why is there no recall for these power switches, or whatever it may be?.. I would not be surprised if you receive bribe offers in attempt to silence your voice at some point, it would be much less costly for these corporations than doing the right thing, smh.
Hi Shawn, it's good point you make! Perhaps because it normally happens 3-4 years into use they probably consider it 'wear and tear'. Haha, i would probably assume it would be more like another legal letter than a bribe. Have a good one mate. Nick
I have an issue with a ResMed Air Curve Machine that sometimes emits a smell like that of buring wiring. I does this on rare occasions. The ResMed spokesperson told me that it might be best if I not use the machine anymore but instead send it into them for evaluation. They cautioned I should not use any machine that was emitting a burning smell. It only does it on rare occasion and I quit using humidifier ink it has to do with the heater for the humidifier. I think.
Hi Gary, thanks for sharing the information! Yeah i think that's good advice and probably goes for using anything electrical! If you smell that very distinctive smell then it's best to stop using it and send it off for checking. Let me know how you go. Nick
You should check out Louis Rossman about that Right to Repair. It's funny how I mentioned the Philips issues on his channel before I saw this video on yours.
I had the same problem with a dishwasher. The on button had two prongs on it that fitted into slots in a relay type switch to activate the starting sequence and these had broken off and the broken bit had jammed the relay. I dis assembled the whole electronic panel and the relay to remove the contamination but could not buy a new button, advised to purchase a new control panel and because the machine was over ten years old. I made a new button ( plastic ) took about 30 minutes. The machine is now 17 years old and still working fine. I am very suspicious of any electronic equipment nowadays because redundancy can be programmed into it and I think this uncontrolled consumption is having a bad effect on our civilisation.
Fully agree with you. Unfortunately I found ResMed the worst. For example their early nose pillow mask had no way to adjust the strap. Naturally it stretched as it aged, but there was no way to adjust it - an obvious ploy to sell ridiculously priced replacements in a very short time. There was nothing too high tech about the straps. I reckon $10 total cost for mass producing them would still give the manufacturer their profit - but no - the strap was something like $60 if I remember. Outrageous. I got out of using Resmed, and have been happy using F&P - but mind you, they don't give away their spares either - but at least they have them.
Hey! Welcome to the channel and thanks for sharing your experience. Couldn't agree with you more. The ResMed P10 Straps was one of the biggest scams in the history of CPAP. That tiny piece of elastic which would have a cost price of less than a $1 (honestly) retails at over $100 here in Australia and yes it stretches out of place very quickly. They did introduce some 'adjustment clips' however it's a short term fix really and the rrp can no way be justified! It's an absolute joke. F&P are not much better unfortunately. ResMed, Philips & FP have had abusing customers for years and it's lucky that other companies are coming in to provide some price competition for consumers. Cheers
Shop around in Craigslist, several people got the machine and they don’t use it because don’t feel comfortably with it, my husband machine was recalled, and more than a Hera the company don’t give him a machine, so he start using the old one again, a week ago the machine broken and I got a barely new one in Craigslist for $200.00 the lady only used for few days, les than a week and she only want to got some of the money she pays after the insurance , my husband has a bunch of masks,tanks,filters and other supplies his insurance pay,so he share for free with people there insurances share is very high.
My power button on my Resmed 10 just stopped working. I hope I can find a tutorial on how to fix it. Thanks for your tutorial on how to take them apart!
Live a simple lifestyle by choice (such as watching a 20 year old box TV). Breaks my heart when I saw people throw away perfectly good box TVs to buy flat screen TVs that only last a few years. Asked them to give me their old TVs for free, and I am grateful they obliged!
People are now throwing out perfectly good flat screen TVs. I have 42” in the bedroom < 5 years old. Ok it’s not smart but I connect the iPad to it via a hdmi cable and I can screen Netflix etc.
I agree with. you Monica. I think we've all been brainwashed so we feel we need to constantly throw away old products. It's a very rewarding feeling when you put in the effort and bring and old product back to life. Take care. Nick
Yep, got a 3 year old ResMed AirSense 10 that is starting to make noise. It Will cost $80 to just send it in, then it could be as much as $350 to fix. I can't find parts to do it myself (it's not rocket science) and have given up on the idea of fixing it. Stuck waiting for the AS 11 now.
These C Pap companies are DISGUSTING! I had one of the Phillips machines that is recalled due to the foam that breaks apart. I was NEVER notified by anyone about the recall. Not my doc, not Phillips, not the durable medical equipment provider, not anyone. I used the thing for a good 8 years. So God knows what kind of damage was done to my lungs. Then I got a new Resmed Airsense 10. It has lasted so far 1 1/2 years. And all of the sudden it will not power on. No matter what I do. Looked online and low and behold, this problem is now beginning to happen everywhere to people! This is clearly a defect in these machines. The machine is still being paid for by my insurance. They pay for two years on it. Meanwhile, I drive to another city today to go to the durable medical equipment provider where I got it. They refuse to help me in any way on the machine. Saying they have not had any new Resmed machines in for nearly a year now, due to Resmed being backed up trying to replace all of these defective machines! Remember, my insurance is literally STILL paying for this machine monthly! And the supplier never notified me of this issue. I asked them why they have not notified me. Their response: “Well, Resmed said they notified all customers. But we are seeing most of our customers actually saw it on the news”. Ok, so if you know that, why haven’t you notified those of us who are your customers? Nobody is taking any responsibility here. I am pissed off enough, I am ready just to drag everybody’s a$$ into court! Resmed, the medical supplier, insurance, everyone. And let the court sort it out. These supply companies are absolutely worthless! They mark everything up terrible. Then wash their hands as soon as you leave with the equipment. What are they really for at that point, besides being a middle man making everything cost twice as much as it should? As consumers, we should be able to just get the machines directly from the manufacturer. Since the medical equipment suppliers, won’t back what they sell anyway! The whole damn medical equipment field is a GIANT SCAM! I am not for bigger government. But in this case, I am ready for government to take oversight of this market to the next level and really crack down on these CROOKS! LISTEN UP PHILLUPS, RESMED ALL OF YOU! I truly hope you are reading this! YOU ARE CROOKS, CRIMINALS AND EXTORTION EXPERTS! Just like the pharmaceutical companies! You provide subpar service. Subpar products. And then literally charge thousands for equipment that costs less than $100 to build. I know, because I have priced out the raw parts. And that is at retail prices. You buy in massive bulk. So you likely pay, much, much less. Not to mention, these machines haven’t made any real advancements in technology in years. Minor improvements here and there. They are literally just small air pumps. With some basic electronics running them, we have smarter tech in our smartphones! No different then the rip off hearing aides field. That charges thousands for little hearing aides that cost somewhere between $25-75 each to build. As consumers, WE ARE SICK OF BEING SCREWED OVER BY YOU CROOKS! As you can tell, I am pissed! 😡 No machine. No idea when I will get a new one. WORST PART: it is STILL BEING PAID FOR!!! NOBODY WILL HELP ME. AND I literally cannot sleep with out a cpap. Been awake for two days now… I am getting ready to sue the pants off Resmed and the medical supplier!
Hence why older is sometimes better. They use the same generic 3 phase blower motor in all of them i have worked on while the control boards get crappier and crappier. Im pretty sure they make the boards timeout in the firmware by now. Very frustrating. Wonder if the motor expire warning is triggered by use time, current draw, or either and if it can be resetted. Current draw triggered warning would definitely be a good thing as it would be an accurate warning of iminant failure.
Thanks for this video and also the warning about Dreamstation one problems. In my experience, here in the US, insurance will cover a new machine every five years. For the last year, my Dreamstation acted funny once in a while, so I was just hoping it would get me through until I could get a new one. It made it, but right after I got the new one the degraded insulation issue was in the news. But the medical equipment company told me that unless I use an ozone cleaning method, there was nothing to worry about. I don’t use ozone, but i am curious if that is really the only issue? (Besides worrying if this machine will last 5 years!)
Hi Bonnie, it's still early days so lets just see what Philips has to say in the near future. I'm doubtful that it will be the ozone that is causing the degradation. We will see
Hi Pete, thanks for the kind words. How great would it be if when you registered your device they gave you a price list for all 'replaceable components', estimate life span of the components, links on where to buy and also some technical videos on how to replace them. It would be a game changer!
Unfortunately here in the United States many older adults like me have to rely on Medicare insurance to recieve a new CPAP machine...My current machine (System One) is 6+ years old and on the recall list but I can't sleep without it, It's been over a month since I was forced to go through another in office sleep study due to Medicare requirements and Medicare still hasn't approved a new machine from my medical equipment supplier...I'm at my wits end trying to deal with this BS and I'm hesitant to take my machine apart to remove the foam because if something goes wrong I don't have a backup
I agree the repair cost on our simple machines is exorbitant. I am surprised with it being a medical machine that has built in pressure feed back, we do not have to have it calibrated at regular intervals. I for one know my new S10 reads 0.2cm/h2o higher than what a seperate calibrated manometer reads. I also swear the flow rate/tidal flow is not consistent during the night at a given pressure. I run 13.4cm fixed no ramp, cold and dry line. The air escaping the mask seems to have differing velocities. Even more pronounced when removing the hose when getting up some mornings it’s like a tornado where as others it’s a gentle blow.
That’s why I got a new machine this year since I qualified for my insurance to cover it and I had met my deductible. I saved my old one just in case. They are crooks. Apparently the S9’s also have a time limit for usage as well.
Hi Aly, oh i'm doing a vid on the 'self destruct button' in my next video! Got a phone recording and all. You're gonna love it and yes they are crooks!
Hi mate, as usual superb content, is there any loop hole where you can teach others how to fix the CPAP machine and where to get the parts, i don't think there is regulation that strict you to do modification on the machine you own.
Hey mate, i'm going to start doing some repair vids i recon but the hardest thing is to get the parts. I use to just buy used, and broken machines and then use them for spare parts etc. Kind of like a pick-a-part scrap yard etc. Would be awesome if you could buy a spare turbine or PCB board etc. Maybe one day
I'm amazed! I haven't thought about it but my power button on my s8 doesn't work either. I have overcome that by turning off the power on my serge protector. Its been so long ago i forgot about it. I'll be darned!
I'm a private mechanic (who got diagnosed with sleep apnea recently) this is nothing compared to the constant cat and mouse we play with auto manufacturers. They design stuff to make it harder for us to repair and withold information. Then it takes the after market a few years to catch up with new models. Tesla is the worst company for it and lot's of tesla cars end up sitting in scrap yards because of how difficult they make them to repair. This is not good for the environment. But yea CPAP machines aren't close to cars or printers ☺
Hi Shane, i've watch some pretty bad videos on the Tesla stuff. Seems like they're going down the path of apple where they purposely make the products almost impossible to fix. Have a good one. Nick
I worked in the electronics repair industry. I agree we do need the right to buy the parts or at least have a independent repair centre. The $150 per hour labour is on the lower side for Australia to repair anything electronic. The only way to drop this price is get the government and unions to stop interfering in are lives the labour costs are high due to taxes and regulations that are not needed. Sorry for the ranting but it’s not just the company at fault here.
My heater hose stopped working so I put on a new one and it doesn’t work as well. I am thinking that it’s something inside the machine that quit and that’s why the hoses are not working. Of course they want me to upgrade but I would rather fix it. How do I do that? Thank you so much for your informative video I knew this along time ago but did not know how to fix any problems.
Hi. Nice video mate. Thanks. Maybe i missed this but on the section of CPAP Components did you say where one could actually purchase the components to fix a machine themselves? Doesnt have to be manufactured by Resmed.. knockoffs are fine by me. Thanks.
I'm dreading the day my Resmed Airsense 10 dies event though it is only 7 months old! Thanks for the great video Nick! Question, after I wash out the hose to my machine, I use "run mask fit" to blow water out and dry the inside. Will doing this affect the longevity of my machine? I do it twice a week. Also, if you want to get your machine repaired or order some parts, what do you do in the meantime for a machine while yours is down?
Hi there, you're very welcome. Great question, no it won't affect the longevity of your device :-). Most people will just hire a machine whilst it's getting repaired. If your clinic is a good one they won't charge you for it. Take care. Nick
I worked for Xbox and they do this.. The X box is released with known bugs and the old machines were set to fail after warranty runs out. They can repair your old machine for 20 dollars less than a new machine. Its a business model..
I understand the frustration in this tactic, however my cpap machine, resmed airsense 10, was given to me by the VA, so I don't really need to worry about defective stuff..they will just repair or most likely replace it for me. So that is another aspect to this.
Being a veteran I am happy for you not to have any worries over keeping your cpap machine running, yet there are may of us who have a fear each night when we click onto our c pap and bi pap machines at bed time, fear our machines won't start. Phillips and Resmed hold us prisoners'
the reason being of the DreamStation was because of the Soclean ozone damaging the inside of the machine. causing that "Foam" problem. Its not that they wanted everyone to buy the DreamStation 2... Because of that they actually had to launch the DreamStation 2 a month or 2 earlier or they would lose a lot of sales.
Hi Chris, appreciate the comment but sounds like a scapegoat to me and if you dig beneath the surface and look back through forums there's plenty of people that have never used any ozone devices that have had the issue. The ozone generated by the devices is extremely low! You would get more ozone exposure visiting the beach. Cheers
@@CPAPReviews I might add that Ozone damages rubber components like tyres on your car. It is called "Ozone Aging" But it takes years to do that, and then you see it as little cracks (checkmarks) in the sidewall of the tire (tyre). I know this as in my professional career I am somewhat of a rubber compound expert. I spent yearscompounding rubber compounds for industrial applications.
G'day mates If you use a ResMed AirSense 10 or 11 you can now register for a free www.sleephq.com account. It's super easy to upload, review and share your cpap therapy data. We're adding new CPAP machines to the platform every month so join our mailing list and we will let you know when your CPAP is compatible cpap.review/sleephq-newsletter
My wife has the "RESMED CPAP S6" yes very old 22 years to be precise. The power button has stop working, any ideas how to fix it please?
Planned Obsolescence alright! I wouldn't have been overly concerned about resmed's 'threat' when you were doing repairs, I'd just ensure there was a disclaimer somewhere, stating that you are not an 'authorised repairer' for any of those companies, but simply an individual with years of knowledge...Anyway; I 'get' WHY they scared you, for sure. Doubtful they'd spend the huge amount of money on a claim that you were inhibiting their business. As you allude to; most corproations are just a scam.
The problem is, everything you say makes perfect sense and is totally logical and in the consumers best interests. That last part, "in the consumers best interest", is where we really hit the wall. Anyway, I love your channel. I found It quite by accident and so glad I did. Keep speaking the truth. Thank you for what you're doing here!
Thanks George, i'm glad you enjoyed the video and welcome to the channel. All the best. Nick
Just give the reviews like it is, no matter if it is a NEGATIVE or POSITIVE one. You have a great channel here. If you decide to take on that legal case, just ask us to patreon you and we will be more than happy to help.
Thanks man, really appreciate the support and advice!
I'm new to CPAP, just under a month now. Your channel is important to me. In currently struggling with mask fit. I have four masks right now, two styles, two sizes each and I hate all of them. My sleep apnea is considered severely obstructive, 84.4 events per hour. I wish when I log into my air, I can see my numbers the way my doctor and pharmacy can see them. Resmed needs to make that possible.
Down load the app for your machine n log in ... access your own results 👍🏼
Try the Mirage Quattro I'm about to buy one as it has an adjuster for the nose.
The my air app is all the info you need you can get more data off the actual machine in the menu. If you go into clinical settings you can add extra info onto the home screen. But! It's just not needed honestly, I have my min pressure at 4 and EPR at 3 and max pressure is 14 but I had it at 11 but the doctor wants it at 14 for a while so he can get data. But! Myair is all I need even when I set it at 11 I can still see the events per hour so if the pressure is too low I can see with events per hour.
Hello Mona, I have used a Fisher and Paykel Brevida nasal pillow mask since 2017, I replace the mask each year. What type of mask is a personal choice, I think? The Brevida works for me. I'm at 67 events per hour and pressure in my Airsense 10 goes from 5 - 16. I usually check the screen on the device to see how I have slept. Occasionally on a hot summers night I might sweep the mask off for whatever reason and my raw throat sure tells me of that folly. Have you loaded the SD card into your computer to see if the data can be read by you?
You can use the software from www.sleepfiles.com/OSCAR/ It is free and there is also a guide for installation and usage. But this is just for your information and it is not intended to replace specialized advice from a medic.
Mine was 49 'events' per hour which caused the quack to say that I really needed one. The humidifier heater plate nixed itself and the replacement does not work after only 2 years
The next step is a new motherboard which does not have an ETA and is not on backorder from China. (where else?)
I think I'll train a couple of hamsters in a treadmill powering the pump if this Resmed 10 packs up before its allotted 7-8 years
Thanks for posting this! Ive used an S8 since 2007 !! in Australia. What a great machine. It did exactly what you said- power button stopped working. Spoke to their repair channel & unstood quick time they did not want to help & wanted me to buy a new machine. It auto starts & stops when mask off so no big deal. Still going strong amazingly. I have a Airmini for travel & use as backip if S8 eventually dies.
You're Awesome! You're Amazing! Don't let the big corporate's get you down with their diabolical greed mills... And, if or whenever you need help don't hesitate to ask your fans for help mate! 🤙
Appreciate that legend! I won't let them get me down brother. Cheers. Nick
You should talk to Louis Rossman. He is an independent Apple repair tech on youtube. He is fighting for right to repair right now. Everything you said is spot on.
I love Louis, he's a big inspiration of mine :-). I need to get one of those big ass lounge chairs that he sits in haha. Best wishes friend. Nick
I know this is an older video, but I want to say my recently purchased Airsense 10 experienced loud motor noise and it was diagnosed as a faulty motor. Since I was told I would have to wait 1 year for a replacement.
I am as offered a ResMed 10 for him and the pressure kept me awake so I got my 10 back, and run an air purifier near my machine to drown out the noise. Can you believe it?
No one offered to do a repair, just get another one. My provider does not seem to interested in problem solving, or has limited knowledge, as she recommended not overloading myself with too much information, since I was doing well on the device.
Nick you are a God send, please continue your good work. Stay well and take some time for yourself. Thank you so much.
This is immoral. I totally agree with you. we should form a group and fight them. There is power in numbers.
Amen brother although i'm too old & poor for a fight. Just want to share the good word. Cheers
Thanks for video. I have a ResMed S10 autyoset which I've now stopped using altogether because I was quoted $500 repair costs, plus extra if it had to be posted away. Also ResMed in the US stopped a retailer discounting new machines, a restrictive trade practice surely. And in Australia they won't service machines of US origin, even if you lived in the US and bought it there. Maureen Bell
Thank you 😊... my Resmed S8 did that .. the Airsense 10 I have the motor went bad and they refuse to sell me the motor. Any place I can buy one?
Thanks for sharing your experience Maureen. Doesn't sound like great customer service to me. here's a few articles you might like to read. - www.accc.gov.au/media-release/accc-accepts-court-enforceable-undertaking-from-resmed-asia-pacific-limited
- www.justice.gov/opa/pr/resmed-corp-pay-united-states-375-million-allegedly-causing-false-claims-related-sale
Nah they won't sell you a motor mate, i use to buy refurb / used machines and then take them apart and use parts from them etc. For example, someone will see a machine that no longer turns on for like $50 and you buy it, take it apart and find a loose connection and then you have a whole bunch of spares etc
I've recently had my ResMed motor pump start making noise so I took it back to the agent and lucky for me it was just inside of warranty.
They fixed it.
Hey Peter, thanks for sharing your experience. Luckily yes it was in warranty but for many it's not the case and the cost to replace a motor is insane for what is essentially an air pump. Cheers mate
Of course, because if it is within warranty they are legally obligated to either repair or replace it.
So happy for you that your machine was still under warranty!
When you buy any new machine ask to purchase spare parts as well, test the reaction then make the decision to purchase. This will give you some idea of the service after warranty.
Good advice Peter. Cheers
Yes it might be one way to fight them
@peterclancy3653: Would ANY pap machine manufacturer agree to that?
If not, there is likely no machine you could buy ... to be able to repair - or have repaired
by a 3rd party.
@@doubledranch871 their whole existence depends on selling their products. I have lived in remote areas and is it sometimes necessary to have instantly available spare parts for critical machines. Especially when there is designed redundancy!
@@peterclancy3653 "selling their products"
Yes indeed selling their products, but I believe that the discussion here is about
PARTS. Many companies think that not selling repair parts will force you to buy
another of their products. Sometimes this is correct. But some folks will buy
a DIFFERENT company's product instead. And some, like me, will want to buy
from a company that supports their PRODUCTS by making PARTS available to
owners and repair shops.......
Sadly in our "throw away" society most will succumb to the "upgrade to our new
product" business model.
I'm sadly not surprised. I'd have hoped that, considering how vital these machines are, there'd be a better attitude from the companies. I guess greed knows no boundaries. I've had my dreamstation for 2 weeks. I watched your video about the foam issues, as well as the review about the new machine. I agree with all your points. I'm pretty sure I wouldn't like the new one as much. I guess I'll just have to be super careful. I read articles that have been released, which suggested that humidity and improper cleaning contributed to the breakdown. But I also looked at recall lists and there are at least 20 for Phillips' parts, mostly with ventilators. I appreciate all the info you put on here. Thanks so much.
Mate some people have used the phillips for years and never had the issue. And is there any reports of people actually inhaling the foam? So far I've heard some got into someones water res thats it.
But let's pull the product world wide.....
Considering the how fast the air travels and how lightweight the foam i'd say there's potential there but even still, not a crazy health risk! Even still, if there's part of the machine breaking down then it's not great and i wouldn't want to own a machine knowing that there's a potential faulty component either way. Cheers
After a sleep test the therapist suggested I needed to replace my S9. I followed the advice and bought the Airsense 10. Not from Australia but from the USA . It saved $1000. Resmed refuse to honour any warranty. I can fly to the USA with my machine under my arm and still be ahead.
The reason I changed was that the local agent wanted $400 technology fee to take the S9. Then estimated $250 for Resmed to fix it! On top of that HCF refused to give a rebate under my health insurance citing a TGA ruling.
As a consumer you have an expectation that a device should last more than a reasonable period. This exceeds the warranty period. Tackle the manufacturer on this basis and you can win. I’ve done it with Breville.
Hi Geoff, that's crazy mate! It is true what you said about the warranty. Even if it's out of warranty then you can still take on the manufacturer on the basis of 'reasonable period'. The new Dreamstation 2 only comes with a 2 year warranty which isn't exactly a long period of time. Cheers
Resmed won’t honour the warranty because it’s a grey import. The serial number identifies the machine as sold in the USA. I have to put in an address in Hawaii to use their software.
Thanks for the info Geoff. Cheers
I have to agree with you.
I took my unit in to the only store I had near me to have them look at it because it seemed to be acting up. I was told I've been on therapy for over 5 years and was entitled to a new machine. ( Here in Ontario Canada we can get support for purchase through OHIP where we can get 80% paid for. The catch you need to revisit the sleep clinic to get a Prescription to get this assistance. This probably explains why when you go through these stores they cost roughly 2x as much as a CPAP website.) So I contacted the sleep clinic thinking they would just renew the prescription, but no. I had to contact my doctor and get another referral ( charge to OHIP) and then I'd get a consult with the sleep clinic for which I'd probably have to do another sleep study (OHIP again). Can't say I was looking forward to such a thing during the pandemic, or going to sleep somewhere other than my bed at the best of times.
Thankfully our family, at this time, have insurance so I was pleasantly surprised if I could get a copy of my original prescription and the sleep report data I could purchase at a lower cost through a CPAP company selling on Amazon.
This is so convoluted and ridiculous. The only reason I had to do this is because my unit had developed a noise that I could not figure out where it was coming from. Since I feel the therapy does help me I didn't feel comfortable taking the unit apart in case I permanently damaged it without a means to continue therapy.
It seems so ridiculous that treatment for many different diseases e.g. diabetes, that the companies that supply the means to enable people to live feel they need to gouge them. Not everyone has medical assistance from their governments or insurance to help them.
Thank you for explaining how these units are constucted.
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Absolutely agree. In the US, Congress is now addressing the Right To Repair. I'm sure a lot of manufacturers will get on the bandwagon that this is bad, but I think everybody is getting pretty fed up with the inability to replace simple parts or even just the battery, in the case of Apple.
Thanks Stephanie. Hopefully we see some big changes in the near future. I've got some great videos coming up on this subject that the big companies are not going to appreciate ;-). Cheers
You are absolutely right! All of it. My 87 year old father always says we are a throw away society.. he still will try and fix anything he has rather than replace or get ripped off.. he recenrly took apart an entire dishwasher, replaced one part in it (course, now hes afraid to turn it on, lol) he is the master of duct tape and paint! 😁 But he grew up when you had to repair everything yourself pretty much. I can respect that and I admire it. Now we just waste.
Thank you for this!! ❤
Thanks Pam. Appreciate the support :-). I think your father and mine are from a different generation! One where things were probably built to last also haha. Have a great weekend. Nick
What a old moronic brain he has. Why fix something that isn’t made to last? It’s called the cycle of technology….
Amazing Nick,
The exact same problem with my S8 machine currently. My lovely sleep specialist tried fixing mine, and googled away etc. Now I'm using a pen on the internal connectors to turn the damn thing on and off!!
Hey Norm, there's a few people on youtube that show you how to fix it. Just do a search and let me know if you can't find the vids. Take care brother. Nick
I'm so grateful for your authenticity Nicko! You and Jason are voices in the wilderness
Great video. You’re right.. big companies don’t want you to fix anything..”Buy a New One”! We are all getting ripped off!
Agree man. Thanks for the support :-). Have a great day. Nick
Until the recall I was still using my System One from 2012. I found a used Airsense 10 Autoset to use after the recall happened, and now in 2024 I just got a replacement Dreamstation 2 as a replacement that Philips sent free of charge for the System One that was recalled.
I have just found a nasal device called mu:te ( chemist) which physically opens my airways, I can sleep normally with this device, maybe not for everyone. Thanks for all your information over the ears Nick!
Thank you for all of the effort to get information to help us CPAP users!
you are spot on fella i have a 48,000 hours + machine it is not either in the cartel ....i service myself about every 2 years ,,,,,ie open it up carfully brush the componets and use a airline not to high pressure on the components reassemble it and use it ,,,,, just like i do woth my old laptop
Hi Stephen, i really appreciate that mate. 48,000 hours! Wow. Massive congratulations. All the best mate. Nicko
While I'm no fan of increasingly litigious cultures, it would please me in this case if Philips finds itself on the pointy side of a major class action suit
My AirSense 10 died, but I had the S8 from before, so I plugged that in---and was amazed that I couldn't turn it on. Fortunately someone else had posted the solution you mentioned, which was to clean the contacts, which I used. It was cheaper for me to buy a re-furbished AS10 than one of the new AS11s, like half as much. I did check out the repair prices for the AS10, which would have been more than the re-furbished unit! I kept it because I might be able to fix it one day. Thanks for your info! Sadly, the ResMed folks are making it worse, by going for disposable mask liners that cost $50 a month instead of just replacing the parts every six months for $45.
🙏🏽 thank you so much I do appreciate all the things I have learnt from you
Thanks Beth, really appreciate the kind words. nick
You're not being negative sir, I think you are just pointing out the truth, planned obsolescence is a disaster for consumers and does environmental damage. It's positive and optimistic to find alternatives, seek answers and reduce the helplessness that CPAP users feel. Good on you!
Just found your channel. My Devilbiss started spitting out foam pieces slightly less than 34000 hours. I found another unit with 900 hours on it. Looked clean and was affordable until I can get a new machine. I will avoid the cleaners for now but I would like to get one. Thanks for your work.
Keep doing what your doing, You Be You.....i;ve just finished my 3rd Icon F&P...always the same problem that killed it. After so long just would not power on after being unplugged. Yes I know....the Icon was shitty for doing this. Shitty that my local medical supplier said this was what i needed...I've been on cpap for 11yrs now....new machine bought online for 600 cheaper then that medial supplier. They seem to all in on it I think.
Hi Rob, i certainly will mate. Going to keep fighting for you guys as long as i can! Yeah that sucks mate, 3 ICONS is not good enough. I also think you're right when you said "they're all in on it". Going to do a vid on this shortly and blow the whole thing wide open. Cheers brother. Nick
No sir thank you We had a freezer that was 25 r 30 yrs old it still works but the lid rotted out go figure
They just want you to replace your appliances and so on every 3 to 4 yrs
But thank you so much for helping us out GOD BLESS
I'm a techy. I had a S9 from 2001 to 2022 and had problems with the buttons from time to time but repaired myself also. Finally I decided to upgrade and purchased an AirSense10. Very happy with it until now - March 2024. The heater pad has stopped working. I can't buy one anywhere, even though they are the simplest thing to swap - 4 x torx screws and unplug a single cable. I was hoping it was the thermal fuse, but that is showing continuity just fine.
While I might not attempt to repair a circuit board in these machines, I'd be fully capable of swapping in a replacement or any other components, so i think ResMed should be taken to task over right to repair and provide any parts their loyal customers request.
You are absolutely correct. It costs so much money $400+ to send a malfunctioning Resmed 10 to be fixed, you feel it’s better to buy a new one. Disgraceful!
Thanks, learning a lot from you even as i have been a cpap user for some 17 years. And the power button on my machine failed while it was working well.
Hi Steve, appreciate that mate! Thanks for sharing your experience. Nick
Absolutely excellent editorial.
Appreciate that brother. Have yourself a great day. Nick
Thanks for the update. I fell for the Phone scheme and replaced my phone when my battery charge would mysteriously plummet from full to 1%. The ACCC (Australian Competition and Consumer Commission) later found it was part of the planned obsolescence. Replacement battery was quoted at $150. Apple has forever charged Australians a remote premium or some other fancy bullshit name for loading up the prices.
Back to CPAP, I have a Resmed device and have wondered whether I could use Amazon to buy parts. It seems hardly worthwhile as the prices are pretty consistent. Doesn’t really seem like there is competition in the CPAP world.
Hi there, yeah apple is the worst! But certainly not alone. I don't know too much about the amazon stuff mate although i'm not a fan of Amazon either as a company. There's heaps of competition in the CPAP world but the manufacturers start with crazy high rrp prices so even after online competition the prices still seem high. I know for a fact that most resellers are barely making 5-10% after a sale on masks / parts / machines. The only ones making any money are the companies that build them. Resellers get nothing.
I like your attitude to things, we are not a people to be "milked" like cattle. That has to change. You are not being negative although I guess some people do not like the truth. Unfortunately we are now living in a time where it is going to be impossible to ignore.
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Take care guys, your mate always. Nicko
Hey Nick,
Not negative at all, just pure honesty, and we love you for that. Time for you to start developing your own brand CPAP machine just to stick it up to the big boys who are all so unethical with their business modules. Think KICKSTARTER Nick?
Hi John, appreciate that mate. There's too many big, multinational companies that would just squash me mate but i would love to be involved in development one day. Cheers
As a senior who really needs this for my health and with no insurance that covers any kind of CPAP anything this concerns me. When you have to stop working these costs really dig into the budget. When I started realizing all the expenses that would be around my therapy it was a little daunting. In only 2 months my therapy has made such a difference and I began to think of those who really can't afford it or those who would make the great effort and monetary sacrifice to get what they need so other health issues from it wouldn't start. It is kind of wrong I think. But on a positive note as I have said in a few others I was so glad to find you and the channel Nick. Thanks so much for everything you have given so far. I really, really hope we can continue to get your awesome knowledge and honesty and lovely person. And again let us know if there is anything we can do. Someone mentioned about a Patreon thingy. I would contriubute some.
I totally agree with you many products are like that today I have seen that change in my (68year)lifetime. If it was broke we fixed it.
My little 4 month old ice maker just broke today. The company didn't even wan't it back! They're sending me out another and ask me to dispose of it in an environmentally friendly way.
I remember about 30 years ago I watched a news clip on television. Automotive executives were high five each other, because they discovered planned obsolescence.
Old habits are hard to change. Thanks for sharing :-). It's been around since the early days of the light bulb - ruclips.net/video/j5v8D-alAKE/видео.html
Planned Obsolescence is much older than 30 years.
we neeeeeed people just like you as leaders our federal politics Truth and Honesty and Morality would then prevail. .
Unfortunately that ship sailed years ago, people accept mediocrity so it is the "new normal"
Thank you for putting the word out, greed and money products aren't even safe anymore, bad engineering and cheap components
HDM/BREAS Z1 travel cpap machines are generally very lightly used - occasional trips a few times a year. The model has been discontinued after 7 years, and over the past twelve months, dozens of people have pulled them out to check them before a trip, only to see a non-functioning machine with the same "fault code 33" - refer to provider". Company response is "these are no longer supported, we won't tell you what the fault is, or how to fix it. We won't fix it. Buy the new replacement Z2 auto".
Nick - you are the Best!!!
Thank you!
Great review again!!
Appreciate the kind words brother. Cheers
Great video. I have gone away from Resmed as they stop thier devices after a certain number of cycles. The big issue these days is also dynamic obsolescence - that is where the new item has more desirable features. Think cars and fashion.
Don't forget to like his vids. :▪)
I'll check that out brother. Thanks for the heads up man. Nick
@@Biffwellington4518 Thanks bro. Really appreciate that ;-)
Unfortunately, like he was saying, part of the problem is that some of the new products either have no, very few, or not very desired features, making pple. not really desire the new machines that much more in order to be willing to pay so much extra for a new one! Like cars & phones, some will replace them every five years, whether they need a new one or not. Some of us will still use what we have as long as it’s running/working well! I sold the first car I bought at 5 yrs., but the next one, I had for 17 yrs., but it had just hit only 120,000 miles, & the transmission & AC had just been rebuilt/replaced! I also have been rebuilding my computer for a while now, & I tend to keep my cell phones a long time, too. If they’re still working properly, why waste so much? That’s money I need, and I’m sure others do, too, not to mention added waste in our environment that’s unnecessary. Some products (like printers) stop at a certain point, but there’s a physical reason that they do. However, if you search for it, there is a way to fix them! It doesn’t cost a lot and it can be messy, from what I’ve read, & that printer company won’t tell you it’s available. Sad, in my opinion. Just more electronic waste. 🙁
Unfortunately in a world that rates itself on economic growth (and no-one can give a reasonable justification on why 'economic growth' is important) the only way companies can service is through product turnover. Modern technology no longer follows the "necessity of invention", but rather now it the "invention of want". This is onw reason the "Right to repair movement" is gaining momentum.
Glad I found your channel.
Thanks Jerry, so am i :-). Best wishes friend. Nicko
My dad and I both have sleep apnoea and have a lot of conversations like this (so this will probably become our first RUclips channel to talk about, lol). He likes a machine with a 10 year life span, unfortunately he has noticed that there is a definite push to upgrade. He's had a couple machines do 10 years (including a refurbished one that was 5 years old when he got it). His brand new machine he got a few months ago, he was advised it would probably last 5-6 years.
I've been on CPAP for 3 years and am already seeing things with my machine (which funny enough is a Dreamstation 1).
Interestingly we've also seen differences in price and advice for CPAP between South Australia (where he is) and New South Wales (where I moved to).
Hi there, welcome to the channel! Thanks for sharing your insights and experience. It's very hard to trust any of the advice as most of the cpap clinic companies in Australia are owned by either ResMed or Philips. There's not many independent companies left unfortunately which means 95% of the advice comes from people who make the machine which is heavily biased. Cheers
totally agree with you. I recently had to source a replacement fan for an Apple Mac. They really don't want to sell the spares so jack the prices astronomically high.
Apple is the worst! (Although i have so many of their products unfortunately!) Here's a great vid i watched lately - ruclips.net/video/RTbrXiIzUt4/видео.html
N your cpap air curve 10 cost $2000.00 brand new..because I have central apnea. And I have to have the algorithm feature in my machine. The 395 dollar machines, don't have that feature built in..good video mate..
Thank you
Thank you for your amazing efforts to educate us users. I found this video particularly interesting as I enjoy taking things apart to troubleshoot.
I have an off topic question. I was advised to empty the water chamber then run the machine for 10 minutes or so to dry out the chamber, hose and mask. The idea keeping the machine dry to help eliminate bacteria growth. Is this true and does it hurt the machine? I have a resmed 10.
Thanks for your channel!
Hi Keith, most welcome mate. Yeah you can certainly do that and it's not a bad idea. Many machines have a 'delay' feature which keeps running the machine at a low pressure once you stop therapy to help dry out the tube etc. Cheers mate. Nick
@@CPAPReviews On the ResMed AirSense 10, I tried the Mask fit feature to get it to just blow air to dry the tube. I didn’t let it run long, though-I wasn’t sure if there would have been a time limit or not, & I didn’t want it to record it on my sleep report!
Hi Guys, i need your help. One of the big cpap manufacturers is trying to take down the CPAP Reviews channel. Who knows what the next few days will bring. I know many of you don't like Facebook so here's a link to my newsletter. I will not spam you but will let you know where you can find me.
Newsletter - eepurl.com/hz1ffH
If you do wish to join the private FB group which is a bit more personable i feel then here's the link to that.
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You are also helping by subscribing to the channel (even though it will probably go under) and liking / sharing the vid on your fb groups / forums / reddit / twitter etc
If you are a passionate person and want to stand behind me and our cpap reviews community then you can send them an email. Nothing nasty, just support emails please - reception.sydney@resmed.com.au
I have created a shared dropbox folder with modified versions of the original vids and removed any 'copyright'. Here's the link and i will be adding to the folder.
www.dropbox.com/sh/oxxyzmdzr9zya98/AACodFbQ1A8mBoagV3omg75ea?dl=0
I'm honestly exhausted. It's a very difficult time here in Melbourne with another lockdown and the whole family is just super flat.
I'm not sure what the future holds but hopefully we can continue this journey together.
Stay safe and look out for one another as i know you all will.
Nick
Capitalism requires consumerism to function, if we stop buying new products the business owners and shareholders lose a margin of their profits. The system is geared for the ordinary working man on the street to work work work and spend spend spend. Big pharma and medico companies are in on it also, it is a very viscious cycle. I agree with your opinion 100% and I try and keep my essentials and toys running as long as possible, most of my motorcycles are from the 70's and 80's and still running well.
Really appreciate your words of wisdom. My dad is always talking about how all his old equipment never breaks. Lawnmowers he's had for 20+ years, old fridges and other electrical appliances etc. There's no new products are designed to last only a few years at best. Here in Australia a CPAP mask has a retail price of $295 but comes with a 3 month warranty?! Even the brand new Dreamstation 2 only comes with a 2 year warranty! It's just not right. Thanks for your comment
@@CPAPReviews Yeah, the old saying "they don't make em like they used to" has an element of truth to it.
Amen brother
My father's S8 had to be replaced because the machine registered that the motor had too many hours on it. The machine would pop up a message after a minute or 2 - something like "motor has exceeded it's useful life" and it would shut off and refuse to turn back on. Louis Rossmann is also a good channel to follow for right to repair.
Once again a great episode Nick. I really get a lot out of your RUclips instruction/information videos and thank-you for what you do.....you're the best discovery since sliced bread.
And let's correct your error .....this isn't a negative episode. It's factual, its useful and its validating. I have had a resmed elite for over 11 years and its working like a dream. It's practically bullet proof and there have only been a couple of issues over that time that were a bit tricky. One was when the power cord just stopped working which meant buying a replacement cord which was fairly pricey to replace. More recently I had a problem with the lid on the heated water tank. I organized a visit from my original qualified cpap supplier who checked my machine and did a lid swap with me for the watertank and that fixed that problem.
Other than that the machine is doing really fine after all this time but he warned me that it was due to switch itself off anytime because it was approaching its recommended expiry date. That means I'd have to get a new one in that case which would be, in my eyes, an unnecessary expense for me. A new one would be more than the cost of a new washing machine. I'm not very happy about that seeing as its working fine.
I think what you said about manufacturers building in planned obsolescence adds unnecessary financial burden that isn't justified if the machine is still performing well. Being on a small income i just can't see the the value in replacing my machine just because the manufacturers have built in an expiry date. I resent "planned obsolescence" when I have a perfectly good machine that works well.
Apart from that, I just want to say how much your videos have helped me to understand how to keep my resmed working well. Your other subscriber's information is so helpful as well, so Thank you and please keep up the good work Nick. You are much appreciated.
Hey there, really appreciate your lovely comment! Great to hear that your elite is going well. I think if you get can 10+ years out of a CPAP then it's a win and every year after that is great. Hopefully you get many more years service from your elite. Best wishes
Nick
I wonder whether the ACCC would look into this. It's clearly unconscionable. And there is a high percentage of CPAP users who are older, many of whom really can't afford a new machine. Just like many repair people like you clearly didn't have the clout to take on a multinational company.
This where someone like the ACCC should step in. Maybe you should contact them, do you or your solicitor still have the letter.
Hi Annie, the ACCC has had a few run ins with ResMed and other cpap manufacturers over the years. They just a get a slap on the wrist and then they move on. Don't think there's much point as it doesn't change anything. Just ends up making you tired and angry. Thanks for your thoughts and support though! Nick
This Right to Repair issue has been happening for many years but it is generally illegal for manufacturers to not let you repair your own personally owned equipment. You are correct 100% but if you can get the replacement parts it is not illegal to repair your own equipment. Keep fixing these cheaply made devices.
Appreciate the support Robert. Have a great day. Nick
My ins pays for my Ins and I was told by the sleep doctors office that every 3 yrs a person needs to be retested and see changes. I think it's about a new machine too
As someone who just retired from a lifetime of working on cars , and industrial machines that are a lot more complicated than these I agree !
Thanks buddy, appreciate the support. Nicko
This freaking awesome. It’s about time. Somebody stood up to the stupid companies.
Thats damn right. I have started my therapy myself, buying a used Airsense 10 for her. I didn't know a thing about warranty or masks or humidifier chamber issues.
Well after 6-7 months one morning found my side table was full of water. I was like where did this water come from. Second night again same thing. Well after bit of investigation, found my chamber was leaking. Lucky me, it didn't damage my machine's heating plate. New one costs $100AUD. I did a research and found, its a common problem with airsense humidifier chamber due to hot and cooling, chamber expends and contracts, that will cause the seal gave up. And people have to buy a new chambers every now and then. Come across a video on a RUclips, how to fix leaking chamber. Spent $10 and bought food grade sealant. Wolla problem fixed.
Hello humbal, can you reply with the link to the repair video? I replaced my leaking chamber but kept it as it seems like a shame to throw it out.
@@l214laus ruclips.net/video/wcjChgphkZE/видео.html
I will also send you the link of sealant i used for my chamber... I left home. Will double check the sealant used once back home. And send u a link. I bought it from Bunnings..
@@l214laus
www.bunnings.com.au/selleys-75g-seal-fix-rubber-seal-glue-adhesive_p1230125
I used this one, as it says, its safe for incidental food contact and can be used for ovens, freezers, etc.
So far working fine for me.
Nice work man, appreciate you sharing this info. Nick
Great Video, thanks for sharing the information.
Welcome, glad you enjoyed it!
I spent $890 to fix an old resmed machine which probably would have been less than $100 in reality. I fully support the right to repair.
Thanks & good job. I agree. We need a sustainable solution. Disposable culture is toxic.
Your videos are very informative. The information you are relaying is negative, your presentation is very positive. I always thought medical grade equipment was made with the finest components, sadly this is not the case. why is there no recall for these power switches, or whatever it may be?.. I would not be surprised if you receive bribe offers in attempt to silence your voice at some point, it would be much less costly for these corporations than doing the right thing, smh.
Hi Shawn, it's good point you make! Perhaps because it normally happens 3-4 years into use they probably consider it 'wear and tear'. Haha, i would probably assume it would be more like another legal letter than a bribe. Have a good one mate. Nick
I have an issue with a ResMed Air Curve Machine that sometimes emits a smell like that of buring wiring. I does this on rare occasions. The ResMed spokesperson told me that it might be best if I not use the machine anymore but instead send it into them for evaluation. They cautioned I should not use any machine that was emitting a burning smell.
It only does it on rare occasion and I quit using humidifier ink it has to do with the heater for the humidifier. I think.
Hi Gary, thanks for sharing the information! Yeah i think that's good advice and probably goes for using anything electrical! If you smell that very distinctive smell then it's best to stop using it and send it off for checking. Let me know how you go. Nick
You should check out Louis Rossman about that Right to Repair. It's funny how I mentioned the Philips issues on his channel before I saw this video on yours.
I had the same problem with a dishwasher. The on button had two prongs on it that fitted into slots in a relay type switch to activate the starting sequence and these had broken off and the broken bit had jammed the relay. I dis assembled the whole electronic panel and the relay to remove the contamination but could not buy a new button, advised to purchase a new control panel and because the machine was over ten years old. I made a new button ( plastic ) took about 30 minutes. The machine is now 17 years old and still working fine. I am very suspicious of any electronic equipment nowadays because redundancy can be programmed into it and I think this uncontrolled consumption is having a bad effect on our civilisation.
You're spot on mate! Great work making the new button also. Love it. Nick
Great video, thank you for sharing!!
You're most welcome Diana. Have a nice day. Nick
You've been putting out some great information. You're doing a great job, thanks.
Fully agree with you. Unfortunately I found ResMed the worst. For example their early nose pillow mask had no way to adjust the strap. Naturally it stretched as it aged, but there was no way to adjust it - an obvious ploy to sell ridiculously priced replacements in a very short time. There was nothing too high tech about the straps. I reckon $10 total cost for mass producing them would still give the manufacturer their profit - but no - the strap was something like $60 if I remember. Outrageous. I got out of using Resmed, and have been happy using F&P - but mind you, they don't give away their spares either - but at least they have them.
Hey! Welcome to the channel and thanks for sharing your experience. Couldn't agree with you more. The ResMed P10 Straps was one of the biggest scams in the history of CPAP. That tiny piece of elastic which would have a cost price of less than a $1 (honestly) retails at over $100 here in Australia and yes it stretches out of place very quickly. They did introduce some 'adjustment clips' however it's a short term fix really and the rrp can no way be justified! It's an absolute joke. F&P are not much better unfortunately. ResMed, Philips & FP have had abusing customers for years and it's lucky that other companies are coming in to provide some price competition for consumers. Cheers
Shop around in Craigslist, several people got the machine and they don’t use it because don’t feel comfortably with it, my husband machine was recalled, and more than a Hera the company don’t give him a machine, so he start using the old one again, a week ago the machine broken and I got a barely new one in Craigslist for $200.00 the lady only used for few days, les than a week and she only want to got some of the money she pays after the insurance , my husband has a bunch of masks,tanks,filters and other supplies his insurance pay,so he share for free with people there insurances share is very high.
My power button on my Resmed 10 just stopped working. I hope I can find a tutorial on how to fix it. Thanks for your tutorial on how to take them apart!
Live a simple lifestyle by choice (such as watching a 20 year old box TV). Breaks my heart when I saw people throw away perfectly good box TVs to buy flat screen TVs that only last a few years. Asked them to give me their old TVs for free, and I am grateful they obliged!
People are now throwing out perfectly good flat screen TVs. I have 42” in the bedroom < 5 years old. Ok it’s not smart but I connect the iPad to it via a hdmi cable and I can screen Netflix etc.
I agree with. you Monica. I think we've all been brainwashed so we feel we need to constantly throw away old products. It's a very rewarding feeling when you put in the effort and bring and old product back to life. Take care. Nick
Yeah i don't have a smart t.v either. I just plug in a little chromcast that almost turns it into a smart t.v
Yep, got a 3 year old ResMed AirSense 10 that is starting to make noise. It Will cost $80 to just send it in, then it could be as much as $350 to fix. I can't find parts to do it myself (it's not rocket science) and have given up on the idea of fixing it. Stuck waiting for the AS 11 now.
These C Pap companies are DISGUSTING! I had one of the Phillips machines that is recalled due to the foam that breaks apart. I was NEVER notified by anyone about the recall. Not my doc, not Phillips, not the durable medical equipment provider, not anyone. I used the thing for a good 8 years. So God knows what kind of damage was done to my lungs. Then I got a new Resmed Airsense 10. It has lasted so far 1 1/2 years. And all of the sudden it will not power on. No matter what I do. Looked online and low and behold, this problem is now beginning to happen everywhere to people! This is clearly a defect in these machines. The machine is still being paid for by my insurance. They pay for two years on it. Meanwhile, I drive to another city today to go to the durable medical equipment provider where I got it. They refuse to help me in any way on the machine. Saying they have not had any new Resmed machines in for nearly a year now, due to Resmed being backed up trying to replace all of these defective machines!
Remember, my insurance is literally STILL paying for this machine monthly! And the supplier never notified me of this issue. I asked them why they have not notified me. Their response: “Well, Resmed said they notified all customers. But we are seeing most of our customers actually saw it on the news”. Ok, so if you know that, why haven’t you notified those of us who are your customers? Nobody is taking any responsibility here. I am pissed off enough, I am ready just to drag everybody’s a$$ into court! Resmed, the medical supplier, insurance, everyone. And let the court sort it out. These supply companies are absolutely worthless! They mark everything up terrible. Then wash their hands as soon as you leave with the equipment.
What are they really for at that point, besides being a middle man making everything cost twice as much as it should? As consumers, we should be able to just get the machines directly from the manufacturer. Since the medical equipment suppliers, won’t back what they sell anyway! The whole damn medical equipment field is a GIANT SCAM! I am not for bigger government. But in this case, I am ready for government to take oversight of this market to the next level and really crack down on these CROOKS!
LISTEN UP PHILLUPS, RESMED ALL OF YOU! I truly hope you are reading this! YOU ARE CROOKS, CRIMINALS AND EXTORTION EXPERTS! Just like the pharmaceutical companies! You provide subpar service. Subpar products. And then literally charge thousands for equipment that costs less than $100 to build. I know, because I have priced out the raw parts. And that is at retail prices. You buy in massive bulk. So you likely pay, much, much less. Not to mention, these machines haven’t made any real advancements in technology in years. Minor improvements here and there.
They are literally just small air pumps. With some basic electronics running them, we have smarter tech in our smartphones! No different then the rip off hearing aides field. That charges thousands for little hearing aides that cost somewhere between $25-75 each to build. As consumers, WE ARE SICK OF BEING SCREWED OVER BY YOU CROOKS!
As you can tell, I am pissed! 😡 No machine. No idea when I will get a new one. WORST PART: it is STILL BEING PAID FOR!!! NOBODY WILL HELP ME. AND I literally cannot sleep with out a cpap. Been awake for two days now… I am getting ready to sue the pants off Resmed and the medical supplier!
Hence why older is sometimes better. They use the same generic 3 phase blower motor in all of them i have worked on while the control boards get crappier and crappier. Im pretty sure they make the boards timeout in the firmware by now. Very frustrating. Wonder if the motor expire warning is triggered by use time, current draw, or either and if it can be resetted. Current draw triggered warning would definitely be a good thing as it would be an accurate warning of iminant failure.
Thanks for this video and also the warning about Dreamstation one problems. In my experience, here in the US, insurance will cover a new machine every five years. For the last year, my Dreamstation acted funny once in a while, so I was just hoping it would get me through until I could get a new one. It made it, but right after I got the new one the degraded insulation issue was in the news. But the medical equipment company told me that unless I use an ozone cleaning method, there was nothing to worry about. I don’t use ozone, but i am curious if that is really the only issue? (Besides worrying if this machine will last 5 years!)
Hi Bonnie, it's still early days so lets just see what Philips has to say in the near future. I'm doubtful that it will be the ozone that is causing the degradation. We will see
Love this video you should have the right to repair.
Hi Pete, thanks for the kind words. How great would it be if when you registered your device they gave you a price list for all 'replaceable components', estimate life span of the components, links on where to buy and also some technical videos on how to replace them. It would be a game changer!
Very true and well said! 👍
Appreciate the support Skylar. Thank you!
Unfortunately here in the United States many older adults like me have to rely on Medicare insurance to recieve a new CPAP machine...My current machine (System One) is 6+ years old and on the recall list but I can't sleep without it, It's been over a month since I was forced to go through another in office sleep study due to Medicare requirements and Medicare still hasn't approved a new machine from my medical equipment supplier...I'm at my wits end trying to deal with this BS and I'm hesitant to take my machine apart to remove the foam because if something goes wrong I don't have a backup
I agree the repair cost on our simple machines is exorbitant. I am surprised with it being a medical machine that has built in pressure feed back, we do not have to have it calibrated at regular intervals.
I for one know my new S10 reads 0.2cm/h2o higher than what a seperate calibrated manometer reads. I also swear the flow rate/tidal flow is not consistent during the night at a given pressure.
I run 13.4cm fixed no ramp, cold and dry line. The air escaping the mask seems to have differing velocities. Even more pronounced when removing the hose when getting up some mornings it’s like a tornado where as others it’s a gentle blow.
Hi Chris, thanks for sharing your experience. The airsens10 does have EPR so the flow will change depending on what level you have the set to. Cheers
@@CPAPReviews EPR is off, well off according to the settings
Hmmm, i'm not sure brother
That’s why I got a new machine this year since I qualified for my insurance to cover it and I had met my deductible. I saved my old one just in case. They are crooks. Apparently the S9’s also have a time limit for usage as well.
Hi Aly, oh i'm doing a vid on the 'self destruct button' in my next video! Got a phone recording and all. You're gonna love it and yes they are crooks!
I look forward to it! I’m looking forward to the experiment on the black foam of death even more! 😉
You are great! Just subscribed.
Hi Edna, that means a lot! Welcome to our community. Nick
Hi mate, as usual superb content, is there any loop hole where you can teach others how to fix the CPAP machine and where to get the parts, i don't think there is regulation that strict you to do modification on the machine you own.
Hey mate, i'm going to start doing some repair vids i recon but the hardest thing is to get the parts. I use to just buy used, and broken machines and then use them for spare parts etc. Kind of like a pick-a-part scrap yard etc. Would be awesome if you could buy a spare turbine or PCB board etc. Maybe one day
Thanks Dr Nick
Always welcome brother!
Great information thank , I hope mine doesn't break, because I couldn't fix this !
I'm amazed! I haven't thought about it but my power button on my s8 doesn't work either. I have overcome that by turning off the power on my serge protector. Its been so long ago i forgot about it. I'll be darned!
I have a Respironics System One, 60 series bipap with 33,000 hours.
I'm a private mechanic (who got diagnosed with sleep apnea recently) this is nothing compared to the constant cat and mouse we play with auto manufacturers.
They design stuff to make it harder for us to repair and withold information. Then it takes the after market a few years to catch up with new models.
Tesla is the worst company for it and lot's of tesla cars end up sitting in scrap yards because of how difficult they make them to repair. This is not good for the environment.
But yea CPAP machines aren't close to cars or printers ☺
Hi Shane, i've watch some pretty bad videos on the Tesla stuff. Seems like they're going down the path of apple where they purposely make the products almost impossible to fix. Have a good one. Nick
I worked in the electronics repair industry. I agree we do need the right to buy the parts or at least have a independent repair centre. The $150 per hour labour is on the lower side for Australia to repair anything electronic. The only way to drop this price is get the government and unions to stop interfering in are lives the labour costs are high due to taxes and regulations that are not needed. Sorry for the ranting but it’s not just the company at fault here.
You do good stuff..keep it up..don't let them bully you..maybe start a Gofundme for legal defense
I believe that LG does similar with their washing machine. "Incompetent" repair dept. 🤔
when mine broke I just retired and moved to the beach...Apnea is no better..... but now I don't care!
This is one of the best comments i have read on my channel! I'm going to do the same lol
@@CPAPReviews Glad you liked it...I'll be here all week lol - love your channel, you're helping a lot of people, keep up the good information!
My heater hose stopped working so I put on a new one and it doesn’t work as well. I am thinking that it’s something inside the machine that quit and that’s why the hoses are not working. Of course they want me to upgrade but I would rather fix it. How do I do that? Thank you so much for your informative video I knew this along time ago but did not know how to fix any problems.
What is the fault message you are receiving?
Hi. Nice video mate. Thanks. Maybe i missed this but on the section of CPAP Components did you say where one could actually purchase the components to fix a machine themselves? Doesnt have to be manufactured by Resmed.. knockoffs are fine by me. Thanks.
I'm dreading the day my Resmed Airsense 10 dies event though it is only 7 months old! Thanks for the great video Nick!
Question, after I wash out the hose to my machine, I use "run mask fit" to blow water out and dry the inside. Will doing this affect the longevity of my machine? I do it twice a week. Also, if you want to get your machine repaired or order some parts, what do you do in the meantime for a machine while yours is down?
Hi there, you're very welcome. Great question, no it won't affect the longevity of your device :-). Most people will just hire a machine whilst it's getting repaired. If your clinic is a good one they won't charge you for it. Take care. Nick
I worked for Xbox and they do this.. The X box is released with known bugs and the old machines were set to fail after warranty runs out. They can repair your old machine for 20 dollars less than a new machine. Its a business model..
Thanks for the info mate! Doesn't surprise me
I understand the frustration in this tactic, however my cpap machine, resmed airsense 10, was given to me by the VA, so I don't really need to worry about defective stuff..they will just repair or most likely replace it for me. So that is another aspect to this.
Being a veteran I am happy for you not to have any worries over keeping your cpap machine running, yet there are may of us who have a fear each night when we click onto our c pap and bi pap machines at bed time, fear our machines won't start. Phillips and Resmed hold us prisoners'
I agree with you 💯
Really appreciate the support. Thank you!
the reason being of the DreamStation was because of the Soclean ozone damaging the inside of the machine. causing that "Foam" problem. Its not that they wanted everyone to buy the DreamStation 2... Because of that they actually had to launch the DreamStation 2 a month or 2 earlier or they would lose a lot of sales.
Hi Chris, appreciate the comment but sounds like a scapegoat to me and if you dig beneath the surface and look back through forums there's plenty of people that have never used any ozone devices that have had the issue. The ozone generated by the devices is extremely low! You would get more ozone exposure visiting the beach. Cheers
@@CPAPReviews I might add that Ozone damages rubber components like tyres on your car. It is called "Ozone Aging" But it takes years to do that, and then you see it as little cracks (checkmarks) in the sidewall of the tire (tyre). I know this as in my professional career I am somewhat of a rubber compound expert. I spent yearscompounding rubber compounds for industrial applications.