Hello Joel, Thank you for the feedback If you have more questions or need assistance, you can contact us at 1800 769 300, send us an email at customerservice@mywaterfilter.com.au or liaise with us over live chat through our website & we will do our best to assist you. We are always here if you need. Thank you, The Team at My Water Filter
Hello Stien Rhay Ferrer, Thank you for the feedback If you have more questions or need assistance, you can contact us at 1800 769 300, send us an email at customerservice@mywaterfilter.com.au or liaise with us over live chat through our website & we will do our best to assist you. We are always here if you need. Thank you, The Team at My Water Filter My Water Filter Providing Clean Drinking Water to the World
Hello rceliberti, We are glad that our video was able to help out If you have more questions or need assistance, you can contact us at 1800 769 300, send us an email at customerservice@mywaterfilter.com.au or liaise with us over live chat through our website My Water Filter is always here if you need Thank you, The Team at My Water Filter
Hello Salty Dog Streak, Thaks for the query Salty Dog Streak, the reason it is installed where the UV opening is on the top end, is to ensure that UV lamp will not fall out of the casing or housing The only thing that helds the lamp in place is a rubber cap, so to prevent slips regardless whether the rubber cap was removed or accidentally removed for somes reason, the UV lamp will still be safely secured in its place Also, the lamp can be 1 metre long for a whole house system, so you need at least 1 metre to remove the lamp when it is time to change it. It is just easier to mount the system with the lamp removed from the top. The other reason is water, it is better to have the electrical connection at the top and keep it dry rather than have water running down the housing onto the electrical connection. Hope this helps Salty Dog Streak If you have more questions or need assistance, you can contact us at 1800 769 300, send us an email at customerservice@mywaterfilter.com.au or liaise with us over live chat through our website We are always here if you need Thank you, The Team at My Water Filter
Really helpful video, thanks! Is there any difference in benefit to having the unit mounted vertically or horizontally?
Very informative and helpful video...Cheers mate
Hello Joel,
Thank you for the feedback
If you have more questions or need assistance, you can contact us at 1800 769 300, send us an email at customerservice@mywaterfilter.com.au or liaise with us over live chat through our website & we will do our best to assist you.
We are always here if you need.
Thank you,
The Team at My Water Filter
Video is very helpful
Hello Stien Rhay Ferrer,
Thank you for the feedback
If you have more questions or need assistance, you can contact us at 1800 769 300, send us an email at customerservice@mywaterfilter.com.au or liaise with us over live chat through our website & we will do our best to assist you.
We are always here if you need.
Thank you,
The Team at My Water Filter
My Water Filter
Providing Clean Drinking Water to the World
Thanks for the great info!
Hello rceliberti,
We are glad that our video was able to help out
If you have more questions or need assistance, you can contact us at 1800 769 300, send us an email at customerservice@mywaterfilter.com.au or liaise with us over live chat through our website
My Water Filter is always here if you need
Thank you,
The Team at My Water Filter
if you mount it vertically - why do you insert the UV light form the top end ..?
Hello Salty Dog Streak,
Thaks for the query
Salty Dog Streak, the reason it is installed where the UV opening is on the top end, is to ensure that UV lamp will not fall out of the casing or housing
The only thing that helds the lamp in place is a rubber cap, so to prevent slips regardless whether the rubber cap was removed or accidentally removed for somes reason, the UV lamp will still be safely secured in its place
Also, the lamp can be 1 metre long for a whole house system, so you need at least 1 metre to remove the lamp when it is time to change it. It is just easier to mount the system with the lamp removed from the top.
The other reason is water, it is better to have the electrical connection at the top and keep it dry rather than have water running down the housing onto the electrical connection.
Hope this helps Salty Dog Streak
If you have more questions or need assistance, you can contact us at 1800 769 300, send us an email at customerservice@mywaterfilter.com.au or liaise with us over live chat through our website
We are always here if you need
Thank you,
The Team at My Water Filter