fr, she wasn't even being aggressive or anything, just trying to handle the situation and get him out the drive thru. it feels like he was stereotyping her or smth
"we don't offer pup cups, sorry!" "i understand. i had someone make one for me yesterday- could an exception be made? i can pay for it as well" "no sorry, we cannot as it isn't on our menu" "no worries, have a good day!" is it that hard?
@@TheDraykon Some of the employees gave him a few of these whipped cream cups in the past. But instead of just accepting it as a nice one-time thing that an employee decided to do for him, he started feeling entitled to getting one every single time. It's something an employee did "under the table" that I'm sure they thought was a nice one-off gesture, but the customer then took it way too far. This is why I think it's bad to make little exceptions like this for customers, because no good deed goes unpunished. Sometimes a good deed causes a man to have a temper tantrum at a drive-thru window
@@cetitanenthusiast776 Screw that. I don't agree with this "punish the entire world because one person is an a-hole" mentality. Pizza days stay, the pest of an employee leaves.
@@richard_xd_9735 could be he's trying to change his voice a little, but I doubt he's that smart, or just the fact he was outside and the audio seemed a little different
bro theyre struggling they have no choice but to bend to his will. on a real note it's an a-hole entitled move regardless of business size. the raging yter is just lacking attention and validation in his life
@@baph0met there’s actually been plenty of lawsuits against McDonald’s that resulted in injury or illness and they’re still extremely profitable. McDonald’s is a real estate Behemoth that most people don’t realize how big of an empire McDonald’s really is.
His use of words and statements like “you have to take your feelings out of it” and “triggered”, as well as bringing up the manager’s gender, race, and weight in a derogatory way tells you everything you need to know about this person.
The reason why this guy is defending the customer so hard is, I guarantee, because HE treats food service workers that way and is trying to justify both of their shitty behaviors.
As someone who worked at fast food for over 5 years, I loathed customers who went "... but I got it last time I was here!" and 99% of the time they were 100% just lying. I just told them, "Yea you got that last time but you won't be getting it this time because we don't sell that here."
Fun fact. The saying is totally only "the customer is always right". There's no longer, "pure" version. It was made during an era of "buyer beware". But of course it was always going to be co-opted by assholes. Glad to see social media has helped turn things around at least a little bit.
I had a "friend" who got mad at the waitress of one of the busiest bars in my area. She told her why she should be helpful (after the waitress going out of her way to help her) and that they would lose her as a customer otherwise... 🤦🏼♀️ girlll, they don't need your business! And even if they did need the money, they would still rather lose you because of that attitude
I thought the same thing, lol! I was just sitting here, thinking "Is Charlie not even going to mention that he's trying to educate the biggest fast food chain in the world on business?"
Right like they’re on several boycott lists for Palestine lol I think that might affect their business more than them denying some random guy from getting something that’s not on their fucking menu and that’s not even affecting their business that much lmaoooo
I don't understand, wouldn't that be an attempt for him to describe and in his intent to demean her (in reference to age and weight) I don't see the race thing as an attempt for him to be angry as i can't imagine how that would be seen as a negative
@@discussioncornerthat’s the OP’s point , why point out the fact that she’s black, unless you were a racist whose real issue with the situation was that a black woman stood up for herself
@@discussioncornercalling attention to something like race or colour in a video with one other person, after using two negative adjectives to describe them is weird and most certainly racist.
The guy sounds more terminally online than RUclips commenters. Probably goes and does the same shit and acts like he's in the right but if someone were to call him out on something minor. Suddenly everything you did was wrong
Was thinking the same thing… started out with shitty arguments, then he angrily described the manager as a “fat, old black lady” and I was like “whoa whoa whoa, he was a LITTLE too quick to bring that out for me to believe that he doesn’t think her being black is part of the ‘problem’ here.”
Honestly this guy is so right. Sometimes customers ask if we have something we don't have, instead of saying we don't have it, we should bend over backwards to find our customers something we don't even sell. You should be able to buy a car at a restaurant, or a house at the grocery store.
@@ivanjoshraymundo9854oh I can and will. I got A honor roll in elementary, down to A B honor roll, and by high school I had straight fs. The reason wasn't an inability to do the work, or lack of knowing how. It was because those As got me no immediate return, my teachers didnt care, i passed with straigh fs. And as a kid idgaf about 20 years later. But, Smoking bud does have an immediate return. And, if I thought like these little bitches I would cry about it and blame my parents for me doing drugs most my life, and not getting good grades or an easy job, because, " I didn't get the recognition or appreciation I deserved". What my dad do for me, when he wasn't off getting fucked up, was teach me how to be a man and accept responsibility for my own choices and actions. Idgaf what someone has been through in their past or didnt recieve from their parents, their decisions
People always like to bring up "the customer is always right" as an argument, but forget the other phrase "we reserve the right to refuse service to anyone"
What's odd to me is that I hear Americans never finish the saying, "in matter of taste" as in anything tacky so you'll get a deal. It's supposed to be a cunning/manipulative saying that's for the worker's best interest, not the customer's LOL. Edit: or that's how we have it in Czech at least, maybe it's different in english? I don't think I've ever heard an Englishman say it.
@@Ilivedbih I work in retail and a customer hit me with the “the customer is always right” in regards to me telling her that we didn’t have what she wanted in stock, oh boy was I happy to remind her of the full, “The customer is always right in the matter of taste,” and how that made her wrong since her taste doesn’t determine what we have in stock.
It that micky d whipped cream though, in a classic McDonald's offered, menu listed, critically acclaimed, to die for, to go to jail for, pupper accommodation, under one nation and for all... PUP CUUUUP!!!
People deserve a baseline level of respect and politeness regardless of their station. Feeling like you can talk down to someone cause they work minimum wage is a coward’s power trip
I'm 13 days late to this, but its the same shit with Travis Kelce and his coach at the superbowl, everyone started acting like he "assualted" his coach. "You should never put your hands on your coach, how disgusting, poor old man." When really, it was no where near something like that, he gets a bit heated because theyre at the superbowl, coach loses balance a little bit because he was caught off guard. People just love to blow things out of proportion and make people look bad.
It's especially funny since McDonalds makes most it's money by franchising and "renting out" their McDonalds. You could hold the drive thru line for a whole day and McDonalds wouldnt care, they still get their monthly rent from the franchise "Owner" lol
@@__-tp4tm nah this isnt a bait. I cant explain why, but im pre positive this is just pure stupidity, and utter man-childness. Not being able to handle being told no, specially by a black woman. I mean the guy has to lie about her just saying "no". Idk i feel like the same response wouldnt have been recieved if she wasnt black.
I hadn't realized that "The customer is always right." wasn't the full quote. It's "The customer is always right, in terms of taste." when it was referring to whether you should sell someone an ugly hat or not 😂
I dealt with customers like this. on shift for sub making in a grocery store, a couple came up and wanted a couple of subs made. If you know how subs are made we have a set amount of meat for each sub, if you want more meat its an extra charge. They started fussing at me like I make the rules. They then wanted sauces they found in the store on the subs, and I was okay with it, but they need to purchase the bottle before I open and put it on. They got furious, called me names and stormed off to find the store boss. Sad thing is that my boss had no back bone and called me in my department to tell me to use it, and give them what they want. They came back, and the guy was smirking like an asshole. They act like I was doing something bad, when it was store rule and how I was trained. I quit that job.
@@bislama3351 I would’ve done that, but I was struggling financially at the time. I was saving up to move states away. That was five years ago. I could go on story mode on this job, the amount of people crying in my arms on that job was crazy. Tons of body shaming.
Honestly this is such a good topic to cover, because it's a great thing to see this and make sure we don't get such entitlement ourselves. I've ordered custom items before myself, and if one day the worker told me they couldn't do it, I might have been a bit upset myself! But after seeing this... Well, it's certainly a nice reality check
I used to work at this Chinese restaurant and the old Chinese man that runs it used to tell us "Customer not always right, if they asshole you be asshole right back. I don't want their money if they fuck with my business"
@suony4509 i rewatched the original video and the tone/pitch is different but that could easily be from the different recording set up or intentionally done. The way they talk and attitude is exactly the same
I work as a cook at a restaurant. I’m always correcting servers for ringing food in a “special way” and I tell them “once a customer gets it once, they always want it that way. And then they go and tell other employees that they UsuAllY geT iT tHiS wAY”
Tbh I think this guy is most likely a troll. I remember Coppercab, an infamous troll in the early yt days, used to post videos almost identical to this. I'm not discounting that this may be real, but I am mostly convinced this is a shock tuber who gets by making argumentative shocking videos in response to popular videos to get views.
he be like you see this company we need to rise up and cause a rebellion and free the country from their tyranny and the people he is trying to get to help him are just annoyed or laughing at him when he aint lookin
I mean it's a very teachable moment. I'd definitely use this interaction as a talking point with my management team. Not sure why the focus was pointed at the "customer" (really a clout-chasing "content creator" in all likelihood) but from the service perspective this situation could have easily been handled better.
It's because they don't actually care about it, they just want to feel smarter than other people so they have to "win" and they see their idols like Bench Appearo arguing with a camera
Actually I checked this a while ago. That's made up, that's not the actual quote The full quote by the American guy is Assume that the customer is right until it is plain beyond all question he is not. Though it's mostly summarised. I don't know where "in manners of taste" came from but it seems mostly to be circulated by sites like reddit
If you do one thing off menu for one customer, you need to for all of them. And making transactions for items you don't have can cause a lot of issues.
As a former McDonalds manager of 6 years, that manager handled this situation exactly how the company would expect her to react. We would get customers like this multiple times a day where I worked and sadly most of them call corprate to complain and get free meal cards while our supervisers would have a "chat" with us for the incident. Thank you Charlie for being a normal human being and fighting for the customer service/retail employees, you're a real one
As someone who managed a pizza hut. I remember a time. Only server I had messed up the only table at that time. She really tried her best just wasn't a server type of person nothing wrong with that. Anyways they were mean and made her cry. So I go out apologize for the mistake that was minor.. and girl goes I'm a manager at mcdonalds blah blah. This wouldn't happen there. I wanted to say my bad I'm running drive through,carry out, phone calls, cut table, making sure deliveries are right n going out. Oh and now calming down a crying chick because yall had a minor mistake. All with bare minimum employees gotta hit that labor rate. Should add didn't take much to upset the girl I was always understanding an had her back.
When I worked in customer service (professional cart pusher at a grocery store), my managers always took the side of the employee. One time I got sideswiped by what is now known as a Karen; she apparently went to complain after inspecting the damage my body didn’t do to her car (I need not relate she failed to even bother asking if I was ok). My boss asked what happened, I gave my account, whereupon he slyly smiled and said “yeah, I figured that was pretty much how it went down.”
@@warlordofbritannia sry reminds me of time I was at Walmart n seen big dude cart pusher walking between car n cart rack. Anyways he used that car as a support putting his hand/weight all the way down that car. Kids these days. Oh there was snow but it's normal around here. Never park next to cart racks. Lol
I worked at an amusement park in high school, and i had to tell someone that he wasnt allowed to pick his own seat and had to sit in the back, he told me that he had a neck injury and had to ride in the front (the roughest seat on the ride). I informed him that patrons with neck injuries were not allowed on the ride, and he demanded to see my manager. Well, my manager pulled me to the exit ramp and said "i have to make a show of yelling at you to get him to leave, but you did nothing wrong," we were both fighting not to laugh as he got off the ride and glared at me lol
Since the man was ready to pay for it, the manager should've given him the pup cup and then told him she'll give it to him this time but to not to ask for it again because it was against company policy. However, if the man was rude to her before the video began, then she has a right to refuse him.
I mean hes not that far off technically, atleast for mcdonalds its a "company policy" to treat their customers like superior beings basically but they get so many headcases like this guy that the employees crack and just dont put effort into customer satisfaction.
@@grimreaper686the worst part for me was that the manager was being respectful and levelheaded through it all. She wasn’t jaded, being unresponsive or passive aggressive; she was just stating facts and refusing to give special treatment against company policy. Yet two entitled idiots viewed her behavior as aggressive and unreasonable, which seems to speak to some subconscious bias - what else could’ve brought them to this conclusion so divorced from the reality of her behavior? I mean, one of them even hinted at the colored lens through which he was perceiving this interaction...
Nah man. Pup cup guy speaks like a litteral toddler. This guy is speaking like he's severely obese, according to the frequent audible breaths he needs to take in between a few words.
“See, when you do something like, ‘we don’t allow giving hugs to creeps who feel entitled to intimacy’, it doesnt matter the guy’s reaction. That, in of itself, is bad for your social life.” -This laserbrain, probably
“For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life.” John 3:16 JESUS LOVES YOU ALL, REPENT AND BUILD A RELATIONSHIP WITH JESUS BEFORE ITS TOO LATE!!!!
I love how this guy starts off with "If you want to have a successful business-" as he talks about an incident at maybe the most successful restaurant in the world.
I worked at a McDonald's before. Sometimes the fast food place is not actually involved with the original McDonald's branch. The owner of it just runs his own restaurant running with the original McDonald's brand. You're absolutely not wrong though.
@@noktasifir3725I’m always congested or having allergy issues so I usually only get one functioning nostril. Mouth breathe is my only breathe sometimes -edit- just corrected breath to breathe
@@cxltysbelrose i think (maybe I'm wrong) that it's mostly the tipping culture in the US. Greedy bosses paying too little and make employees dependent on tips. Make people (not all) think they are "another boss" of the employee and demand stuff is their right.
Edit: I had paused the video to make this comment and did not realize Charlie had said as much himself. If you ask me.... Pets and animals in general that aren't service animals don't belong in restaurants or fast food places. That's a potential food safety hazard just waiting to happen. Sure, it's very different if the animal is in the car, but the dude debating Charlie.... Mentioning that customers want to feel as if their pets (specifically dogs) are welcome in restaurants made me roll me eyes. And of you feel differently, that's a okay. We come from different walks of life and I won't tell you that you're wrong for thinking that way. This is just how I feel.
Sure, It doesn't improve food-safety, but humans have been cohabitating with dogs for Millenia in much less sanitary conditions than a McDonald's, so it's probably rather unlikely one being in a Restaurant is any risk to you.
@@HauntedXXXPancake Even if you want to remove food safety as a factor, not allowing animals in public spaces designated for consuming food is the better option. Sure, we may choose to share our space where we consume food with our own pets in our homes, but in that case everyone is choosing to allow the animal in their space. You don't know who has issues with dogs, whether it be a fear of them, an allergy to dog hair, or having sensory issues related to dogs (the sounds of their barking, for example). Unless it is a service animal, it's just best for everyone involved to not allow animals in public spaces where you wouldn't reasonably assume to run into a dog or other pet. There are just too many unknowns when it comes to interactions with humans and animals that are not acquainted with one another.
@@critical-goat363 yeah, I think you've got the right idea on this. If nothing else, many animals aren't trained not to shit inside random buildings, and if I'm out at a restaurant and I see dog shit on the floor, I'm walking straight out of the building. I actually used to work at a store that didn't explicitly have a policy on whether or not animals were allowed inside, and whenever someone brought a pet in it was roughly 50/50 if we'd wind up having to clean up after it.
i hate how many times i had to hear "pup cup" and the fact this dog owner is the type of person to unironically say it tells me more about his character than this whole interaction
And called her aggressive when she wasnt. (Which is a normal thing that racist people call nonaggressive black people when they arent aggressive) ....racially motivated?
I mean the Venn diagram of "people who are entitled enough to think the customer is always right regardless of context" and "openly bigoted losers" is probably at least somewhat close to a perfect circle
He’s saying don’t get advise from Charlie and take it from him yet brings up peoples weight, skin colour and mentions awful words of peoples disability’s.
Or getting upset that you have to pay 25 cents for extra sauce cups just because some employees forget/don't bother ringing them up even though they're supposed to.
Развлечения
Are we sure this isnt LITERALLY just the pup cup guy lmao
He kinda sounds like him tbh
i mean we dont have proof its not him
You might be on to something.
Based on my in-depth analysis, I have conclusively determined that he might or might not be the guy.
It would be funny if this fellow was relating something he did to the pup cup fiasco
Bringing up the managers skin color for no reason is all I need to know about this man’s character.
Yup
You're not wrong. Was playing solitaire on my phone while listening and genuinely looked up in confusion, like, 'the hell did that come from'.
@@cleetusthealien9769it came from the depths of his racist soul.
Exactly
100% man thinks she's aggressive because she's black. Probably because she's a woman too and not being a doormat.
the fact he pointed out her weight and skin color really says all we need to know about why he justified that behavior
Frl I had to do a double take when I heard that because it was out of nowhere😭
fr, she wasn't even being aggressive or anything, just trying to handle the situation and get him out the drive thru. it feels like he was stereotyping her or smth
It is a stereotype. Like, actually one that justifies violence against black people.@@strayninja
@@grayoso1828guess they should change their behavior so the stereotype stops being correct then
@mrosskne and when that stereotype is thrown against literal children?
Love how he calls her fat while you can actively hear his triple chin
and wearing a blocky, tiny glass, I can sense it
And a fedora tipped to the side
Yeah for some reason I was picturing this guy as fat as soon as I heard his voice lol. That's some hearty level projection he's got there.
You can! He's got that gravy-choked sound to his voice.
"we don't offer pup cups, sorry!"
"i understand. i had someone make one for me yesterday- could an exception be made? i can pay for it as well"
"no sorry, we cannot as it isn't on our menu"
"no worries, have a good day!"
is it that hard?
Apparently it is lol
This. I don't understand the big deal at all. It's whipped cream for the dog.
Why is this something someone is entitled to?
@@TheDraykon Some of the employees gave him a few of these whipped cream cups in the past. But instead of just accepting it as a nice one-time thing that an employee decided to do for him, he started feeling entitled to getting one every single time. It's something an employee did "under the table" that I'm sure they thought was a nice one-off gesture, but the customer then took it way too far. This is why I think it's bad to make little exceptions like this for customers, because no good deed goes unpunished. Sometimes a good deed causes a man to have a temper tantrum at a drive-thru window
No no I'm entitled to it if I ask for hj they should give it because I asked for
@@cetitanenthusiast776 Screw that. I don't agree with this "punish the entire world because one person is an a-hole" mentality.
Pizza days stay, the pest of an employee leaves.
That entire sentence where he called out the managers race and size says everything about him
Absolutely agree.
Fr
That man cannot STAND that a black woman is telling whitey NO
asmongold viewer prob
Definitely agree. Her race and weight had absolutely nothing to do with anything... So why mention it as if derogatory... Hmm... Tsk Tsk. Very telling
I'm 100% certain the guy critiquing Charlie IS the pupcup guy.
prob
Could be plausible
they sound kinda similar ngl
They are probably related in some way their voices sound similar
@@richard_xd_9735 could be he's trying to change his voice a little, but I doubt he's that smart, or just the fact he was outside and the audio seemed a little different
I never wanna hear the phrase “pup cup” again after this lmao
Dog mug
Dog drink
Doggy dessert
Canis lupus familiaris chalice
Mongrel chalice.
Yes, thesaurus was needed.
That dude is delusional if he thinks 1 customer is going to make or break a world wide juggernaut of a franchise.
A real estate juggernaut even. 😂 burger account for a teeny tiny fraction of McDonald’s revenue
bro theyre struggling they have no choice but to bend to his will. on a real note it's an a-hole entitled move regardless of business size. the raging yter is just lacking attention and validation in his life
Ya I'm pretty sure if a hot cup of coffee and hot nuggets can't take down mcd's then a cold cup of whipped cream won't graze their attention antennae.
I mean it's possible. Like an employee killing a customer, or poison in food.
@@baph0met there’s actually been plenty of lawsuits against McDonald’s that resulted in injury or illness and they’re still extremely profitable. McDonald’s is a real estate Behemoth that most people don’t realize how big of an empire McDonald’s really is.
i like how the guy trying to "debate" charlie thinks he's some connoisseur in business, while being actively wrong every time he speaks
hes trying so hard to sound smart and you can tell
He's quite literally spewing nonsense to seem "smart" and "intelligent"
For real, everything this guy is saying is utter nonsense
@@shadowbonnie770 Exactly, using "big" words to make him seem like the more smart guy.
@@shadowbonnie770 he seems like a the type of person to use "big" word he doesn't know, that dude needs to lower down his ego.
His use of words and statements like “you have to take your feelings out of it” and “triggered”, as well as bringing up the manager’s gender, race, and weight in a derogatory way tells you everything you need to know about this person.
The guy arguing with Charlie sound like he owns the world record number of fedoras
LMAO
twitter brain, O IM SORRY FUCKERS I MEAN X fight me..
I love how he called the worker fat yet you can hear how much he weighs
Basically.
@@sh1niiiNo, Literally
isnt it wild how your ears can weigh someone, or is it just like gamers can hear it
guy was literally running out of breath from talking
@@AntiMaxerconstantly being out of breath is a good sign,
The reason why this guy is defending the customer so hard is, I guarantee, because HE treats food service workers that way and is trying to justify both of their shitty behaviors.
Was thinking the same. This is literally just one male Karen patting another on the back.
Precisely this
And probably racism
100% they are literally the same species 💀
I genuinely think its just a troll playing devils advocate.
As someone who worked at fast food for over 5 years, I loathed customers who went "... but I got it last time I was here!" and 99% of the time they were 100% just lying. I just told them, "Yea you got that last time but you won't be getting it this time because we don't sell that here."
Plot twist. It's the same guy.
"The customer is always right" - Tell me that you've never worked in retail without telling me that you've never worked in retail.
Or been outside
"The customer is usually mistaken"
Fun fact. The saying is totally only "the customer is always right". There's no longer, "pure" version. It was made during an era of "buyer beware". But of course it was always going to be co-opted by assholes. Glad to see social media has helped turn things around at least a little bit.
exactly lol believe it or not customers are actually pretty stupid sometimes
@@themetalhead9952exactly that’s why they’re customers not workers
“It’S BAd FoR bUSinEsS”!
Sir, you’re talking about THE world’s largest fast food chain. They’ll be fine.
I had a "friend" who got mad at the waitress of one of the busiest bars in my area. She told her why she should be helpful (after the waitress going out of her way to help her) and that they would lose her as a customer otherwise... 🤦🏼♀️ girlll, they don't need your business! And even if they did need the money, they would still rather lose you because of that attitude
i am surpised he didnt say the police should arrest the manager
I thought the same thing, lol!
I was just sitting here, thinking "Is Charlie not even going to mention that he's trying to educate the biggest fast food chain in the world on business?"
Right like they’re on several boycott lists for Palestine lol I think that might affect their business more than them denying some random guy from getting something that’s not on their fucking menu and that’s not even affecting their business that much lmaoooo
"Man, if we had just sold one more pup cup we would've made it."
Talking s*** about Charlie is basically a death sentence, he is one of the most lovable people on the internet.
Fr just look at mukitty
"Can I get a beer?"
"We don't serve beer here, sir"
"Bullshit! I was just drinking with your fry cook yesterday! Give me a beer or I'm noT LEAVING!"
“If you wanna have a successful business” bro it’s mcdonalds
The most profitable business that sells food only. 💀
They are one of the most profitable fast food places without even being a fast food company
My thoughts exactly 🤣 and they're still making billions
Bro really thought he knew business better than the most successful fast food chain in existence
@@seanfrazee5146Lol yeah
They're just a real estate powerhouse now
9:50 him calling her a "fat obnoxious old black lady" tells me everything I need to know about him smh
Typically lobotomized arm chair warrior 😂
That RUclipsr definitely didn't help his argument by praising Chick-fil-a.
I don't understand, wouldn't that be an attempt for him to describe and in his intent to demean her (in reference to age and weight) I don't see the race thing as an attempt for him to be angry as i can't imagine how that would be seen as a negative
@@discussioncornerthat’s the OP’s point , why point out the fact that she’s black, unless you were a racist whose real issue with the situation was that a black woman stood up for herself
@@discussioncornercalling attention to something like race or colour in a video with one other person, after using two negative adjectives to describe them is weird and most certainly racist.
When I read the title I thought it said "delete brain" which would also work
The real casualty here is the dog, who never got their pup cup.
As soon as he said ' fat black woman' I said, and there it is
i was literally waiting for something like that to be said
sadge
It took all his inner strength not to use the n-word
Took him long enough.
@@sandwichmonster7067 he does call her the R-word tho, you know, because he's the sensible person
My guys hitting the "BLACK MANAGER" and "RETARDED" with the confidence of an asshole, definitely adds to how shitty the argument already is
right?! once i heard the "FAT BLACK MANAGER" i was like, ohhhh i smell bigot! hahaha
Critikal says “retarded” all the time fyi
I can imagine a sweaty white man in his 30s fuming on front of the monitor while recording this.
The guy sounds more terminally online than RUclips commenters.
Probably goes and does the same shit and acts like he's in the right but if someone were to call him out on something minor. Suddenly everything you did was wrong
Was thinking the same thing… started out with shitty arguments, then he angrily described the manager as a “fat, old black lady” and I was like “whoa whoa whoa, he was a LITTLE too quick to bring that out for me to believe that he doesn’t think her being black is part of the ‘problem’ here.”
worst part is this behavior is exactly what makes managers MORE strict and not allow ANY exceptions
The name "Pup Cup" pisses me off to no end and i don't know why lol
“Can I get a pup cup” 🤓
Sounds like gen Z slang. Sounds like a stupid Tik Tok thing.
@@gamemakerloch6964 definitely not gen z. It sounds painfully millennial I mean they’re the people that started calling dogs “doggos” and “puppers”
Honestly this guy is so right. Sometimes customers ask if we have something we don't have, instead of saying we don't have it, we should bend over backwards to find our customers something we don't even sell. You should be able to buy a car at a restaurant, or a house at the grocery store.
I can't even lie a Walmart home would go kinda crazy, maybe this guy was onto something.
there used to be sears homes@@michaelbei173
LMAOOO
Right what a bad business? I wanna buy a helicopter at Target
I love my KFC tank.
The fact that he has to comment on the physical appearance of the worker it seems like there’s something else underlying this guy’s rage.
a quite few “-isms”
AHHH! It's an angry black woman!
Always
@@allyn6720 homophobism?
@@iamerror1699racism and sexism probably
Charlie saying "you're getting a no, so move the fuck on" like that is so freaking sexy
16:24 btw
he is hot asf i wont lie to u
can agree-
Stop pretending
@@GeldUndKokaine-kc1hp ??
Proof that ppl on RUclips would debate on anything even if its undebatable.
Nuh uh. You’re wrong.
Narcissists rage when told "no." It's an adult tantrum.
More like lack of beating in their childhood
You can't blame someone who didn't get the chance to be noticed by their own parents when they have an A+ plus on being sensitive lol.
I live by the maxim that people tell you who they really are when you say no to them.
@@ivanjoshraymundo9854oh I can and will. I got A honor roll in elementary, down to A B honor roll, and by high school I had straight fs. The reason wasn't an inability to do the work, or lack of knowing how. It was because those As got me no immediate return, my teachers didnt care, i passed with straigh fs. And as a kid idgaf about 20 years later. But, Smoking bud does have an immediate return. And, if I thought like these little bitches I would cry about it and blame my parents for me doing drugs most my life, and not getting good grades or an easy job, because, " I didn't get the recognition or appreciation I deserved". What my dad do for me, when he wasn't off getting fucked up, was teach me how to be a man and accept responsibility for my own choices and actions. Idgaf what someone has been through in their past or didnt recieve from their parents, their decisions
@@ivanjoshraymundo9854 there are a lot of reasons someone ends up a narcissist, thats just one of many. some people are just self absorbed.
People always like to bring up "the customer is always right" as an argument, but forget the other phrase "we reserve the right to refuse service to anyone"
What's odd to me is that I hear Americans never finish the saying, "in matter of taste" as in anything tacky so you'll get a deal.
It's supposed to be a cunning/manipulative saying that's for the worker's best interest, not the customer's LOL.
Edit: or that's how we have it in Czech at least, maybe it's different in english? I don't think I've ever heard an Englishman say it.
@@Ilivedbih its how it is in English. nobody says the whole thing though, for some reason.
@@Ilivedbih I work in retail and a customer hit me with the “the customer is always right” in regards to me telling her that we didn’t have what she wanted in stock, oh boy was I happy to remind her of the full, “The customer is always right in the matter of taste,” and how that made her wrong since her taste doesn’t determine what we have in stock.
@@binbows2258 it’s because the only people trashy enough to use the phrase are typically chronically self-entitled.
This guy never worked a real job
His little spiel about that managers weight and skin color told me EVERYTHING i need to know about that guy.
Last i checked MacDonalds wasnt a dog park.
Naw, its a horse park. How you think they make the "chicken"
@@Siweyautism-q9h wait a minute, I think you're unto something...
Yes it is. Just check the meat.
All of this over some whipped cream. 💀
Right? it's like people are always out there looking for a reason to throw a tantrum. Like it makes them feel big or something.
Fr
It that micky d whipped cream though, in a classic McDonald's offered, menu listed, critically acclaimed, to die for, to go to jail for, pupper accommodation, under one nation and for all... PUP CUUUUP!!!
Its insane, people want to find every reason to get mad. Then when they get rightfully hated on they feel "attacked"
A lil cring not gonna lie lol. If he made a video reacting like this to a video u would be talking ish about that
I love this channel but come on
I’m convinced the guy doing the reaction video is actually the guy on the drive thru
Definitely what this feels like
100% they're the same manchild
200 % even defended the same dumb McDonald’s doesn’t support dogs claim like wtf 😂
He sounds like Tim Pool
YES! I think so too and they kinda sound similar.
People deserve a baseline level of respect and politeness regardless of their station. Feeling like you can talk down to someone cause they work minimum wage is a coward’s power trip
I'm 13 days late to this, but its the same shit with Travis Kelce and his coach at the superbowl, everyone started acting like he "assualted" his coach. "You should never put your hands on your coach, how disgusting, poor old man."
When really, it was no where near something like that, he gets a bit heated because theyre at the superbowl, coach loses balance a little bit because he was caught off guard.
People just love to blow things out of proportion and make people look bad.
This man acts like if he showed up to a Chick-fil-A on a Sunday they would open the store and fire up the frier just for him.
Sooooo trrruuue
8:48
"REV UP THOSE FRYERS-"🏃♂
🤣🤣🤣
not going to lie that would be pretty amazing
«If you want this business to be successfull..» bro it’s mcdonalds💀
I think Charlie got baited by a troll.
I really can't explain the displayed stupidity otherwise.
It's especially funny since McDonalds makes most it's money by franchising and "renting out" their McDonalds. You could hold the drive thru line for a whole day and McDonalds wouldnt care, they still get their monthly rent from the franchise "Owner" lol
@@__-tp4tm nah this isnt a bait. I cant explain why, but im pre positive this is just pure stupidity, and utter man-childness. Not being able to handle being told no, specially by a black woman. I mean the guy has to lie about her just saying "no". Idk i feel like the same response wouldnt have been recieved if she wasnt black.
@@michaelboyle7281exactly lol
ikr... pretty sure one of the biggest fast food corporations in the world knows how make money better than some random dude on the internet :))
I hadn't realized that "The customer is always right." wasn't the full quote. It's "The customer is always right, in terms of taste." when it was referring to whether you should sell someone an ugly hat or not 😂
I dealt with customers like this. on shift for sub making in a grocery store, a couple came up and wanted a couple of subs made. If you know how subs are made we have a set amount of meat for each sub, if you want more meat its an extra charge. They started fussing at me like I make the rules. They then wanted sauces they found in the store on the subs, and I was okay with it, but they need to purchase the bottle before I open and put it on. They got furious, called me names and stormed off to find the store boss. Sad thing is that my boss had no back bone and called me in my department to tell me to use it, and give them what they want. They came back, and the guy was smirking like an asshole. They act like I was doing something bad, when it was store rule and how I was trained. I quit that job.
u should’ve quit right then and there without making the sub lol and make ur boss deal with it
@@bislama3351 I would’ve done that, but I was struggling financially at the time. I was saving up to move states away. That was five years ago. I could go on story mode on this job, the amount of people crying in my arms on that job was crazy. Tons of body shaming.
Crazy plot twist idea : The guy debating you was the pup cup guy
Crazier double plot twist: its the dog that didnt get the pup cup
@@Nerves_of_steel Nah I think that dog has a brain
@@Nerves_of_steel dogs may be stupid but they arent downright utterly braindead like this dude is
Whenever someone begins by saying, "Let me educate you," you know it's gonna be followed by some BS.
"Yes, Tucker, let me educate you. The year was 15,000 BCE, and Vakanya the Troubled had just settled along the Tiasmyn, in the Dnieper basin..."
Yeah, using it at the start of your statement doesn't even make sense in the first place, since you haven't discredited the person yet.
It’s always going to be that way, unfortunately.
is this a game reference?? @@linkly9272
"buddy" 🤓👆
Dude gives off “um actually this is supposed to be said like this ☝️🤓” I genuinely can’t believe people like this exist 😭
Honestly this is such a good topic to cover, because it's a great thing to see this and make sure we don't get such entitlement ourselves. I've ordered custom items before myself, and if one day the worker told me they couldn't do it, I might have been a bit upset myself! But after seeing this... Well, it's certainly a nice reality check
I used to work at this Chinese restaurant and the old Chinese man that runs it used to tell us "Customer not always right, if they asshole you be asshole right back. I don't want their money if they fuck with my business"
What a wise old man
GIGACHAD
What an absolute chad
+respect
(slams hands on table) THANK YOU!
Plot twist: bro responding is actually the dude from the clip just with a peg on his nose.
Exactly my thought
ITS GOTTA BE THERES NO WAY LMAO
I believe it’s the same guy
@suony4509 i rewatched the original video and the tone/pitch is different but that could easily be from the different recording set up or intentionally done. The way they talk and attitude is exactly the same
People like this either got bullied too much or not enough, such confidence yet the argument was never going to be won in the first place
I work as a cook at a restaurant. I’m always correcting servers for ringing food in a “special way” and I tell them “once a customer gets it once, they always want it that way. And then they go and tell other employees that they UsuAllY geT iT tHiS wAY”
His dog was so mad it didn't get the pup cup it made a rant on RUclips about it
Noooo,, the dog was probably sitting in the passenger seat thinking,, how did I ever get rescued by this gomer?
dog with a blogs yt channel😭
@@corbyn4101 😂😂 fr it's dog with a blog
He got the classic reddit debate lord voice.
"AcTuALLy ☝🤓"
with the congestion of three peoples worth of sinuses.
😂 he got that double chin neckbeard pop filter built in
yea he sounds fat AF.
@@bazzfromthebackground3696 Dude sounded more congested than I've been this past week.
AcKtUaLly*
The dude sounds like a redditer
more like 4chan.
Is actually
The guy debating Charlie sounds the same as the pupcup guy
It's hilariously ironic to hear him say "You have to take your feelings out of it" while he's letting his emotions cloud his judgment
Fr when he said that I was actually stunned. There is 0 self awareness in some ppl and it's getting worse.
quite literally one of his arguments was "just give the pup cup because the dog looks good!"
@@mtdfs5147 The majority of what he said stunned me. It has to be on purpose
*So, can you explain projection to me?*
_gives link to this this video_
Tbh I think this guy is most likely a troll. I remember Coppercab, an infamous troll in the early yt days, used to post videos almost identical to this. I'm not discounting that this may be real, but I am mostly convinced this is a shock tuber who gets by making argumentative shocking videos in response to popular videos to get views.
bro is the customer trying to get people on his side💀
he be like you see this company we need to rise up and cause a rebellion and free the country from their tyranny and the people he is trying to get to help him are just annoyed or laughing at him when he aint lookin
12:15 this one line immediately shuts down all of debate bro's arguments
😬
so much for "educating us"
I can literally HEAR the Reddit mod in his voice (it’s cholesterol)
Debate brain is an exhausting personality type to be around. Just because anything can be debated doesn't mean everything needs to be debated.
Preach
But is a hotdog a sandwich
@@werndoggathat’s actually a really good question, my brain hurts now.
I mean it's a very teachable moment. I'd definitely use this interaction as a talking point with my management team.
Not sure why the focus was pointed at the "customer" (really a clout-chasing "content creator" in all likelihood) but from the service perspective this situation could have easily been handled better.
It's because they don't actually care about it, they just want to feel smarter than other people so they have to "win" and they see their idols like Bench Appearo arguing with a camera
This being about a "pup cup" makes it so much funnier
Funnily enough you can just make it yourself lol
Fr bro is going to McDonald's just for a cup of whipped cream 😭@@Tr1xx
imagine getting the police called on you because you threw a tantrum over a cup of whipped cream
i cant even keep a straight face while saying pup cup and this guy is starting a boycott campaign against mcdonalds for it.
“Ladies and gentlemen if you want to have a successful business…” I thought it was a “buy my course” ad 😭
9:55 my jaw hit the bathtub floor.
RIGHTTTT LIKE THAT SHIT WAS POINTED
"Sir we don't do that"
"well I want it anyways"
"well.... we still don't do it"
if they always made an exception there would be no rule. what did the customer guy expect?
this
It’s like saying I want a taco from a McDonald’s and them telling you no
“The customer is always right, in matters of taste” it says it all.
in other words "if you want to look ridiculous, that's your prerogative."
8:48
@@nondescriptcat5620precisely! If you want to be a fool it’s your right. Doesn’t give you license to everything in the store
Actually I checked this a while ago. That's made up, that's not the actual quote
The full quote by the American guy is Assume that the customer is right until it is plain beyond all question he is not.
Though it's mostly summarised.
I don't know where "in manners of taste" came from but it seems mostly to be circulated by sites like reddit
If you do one thing off menu for one customer, you need to for all of them. And making transactions for items you don't have can cause a lot of issues.
Trying to debate against Charlie is like trying to debate against an angel.
"Take your feelings out of it"
-same guy arguing purely based on emotion not fact
ikr 😭
The amount of times as a manager I've had to go, "I'll lose my job if I break the rules" because it's the only way to get them to go away.
8:48
I don't think that would've worked on this dummy
It would be an insane twist if that guy turned out to be the dude who freaked out over a pup cup
Charlies shirt color changing throughout the video every time he stops to talk is hilarious
As a former McDonalds manager of 6 years, that manager handled this situation exactly how the company would expect her to react. We would get customers like this multiple times a day where I worked and sadly most of them call corprate to complain and get free meal cards while our supervisers would have a "chat" with us for the incident. Thank you Charlie for being a normal human being and fighting for the customer service/retail employees, you're a real one
As someone who managed a pizza hut. I remember a time. Only server I had messed up the only table at that time. She really tried her best just wasn't a server type of person nothing wrong with that. Anyways they were mean and made her cry. So I go out apologize for the mistake that was minor.. and girl goes I'm a manager at mcdonalds blah blah. This wouldn't happen there. I wanted to say my bad I'm running drive through,carry out, phone calls, cut table, making sure deliveries are right n going out. Oh and now calming down a crying chick because yall had a minor mistake. All with bare minimum employees gotta hit that labor rate. Should add didn't take much to upset the girl I was always understanding an had her back.
When I worked in customer service (professional cart pusher at a grocery store), my managers always took the side of the employee. One time I got sideswiped by what is now known as a Karen; she apparently went to complain after inspecting the damage my body didn’t do to her car (I need not relate she failed to even bother asking if I was ok). My boss asked what happened, I gave my account, whereupon he slyly smiled and said “yeah, I figured that was pretty much how it went down.”
@@warlordofbritannia sry reminds me of time I was at Walmart n seen big dude cart pusher walking between car n cart rack. Anyways he used that car as a support putting his hand/weight all the way down that car. Kids these days. Oh there was snow but it's normal around here. Never park next to cart racks. Lol
I worked at an amusement park in high school, and i had to tell someone that he wasnt allowed to pick his own seat and had to sit in the back, he told me that he had a neck injury and had to ride in the front (the roughest seat on the ride). I informed him that patrons with neck injuries were not allowed on the ride, and he demanded to see my manager. Well, my manager pulled me to the exit ramp and said "i have to make a show of yelling at you to get him to leave, but you did nothing wrong," we were both fighting not to laugh as he got off the ride and glared at me lol
Since the man was ready to pay for it, the manager should've given him the pup cup and then told him she'll give it to him this time but to not to ask for it again because it was against company policy. However, if the man was rude to her before the video began, then she has a right to refuse him.
He literally described entitlement when he said you need to make the customer to feel special
I mean hes not that far off technically, atleast for mcdonalds its a "company policy" to treat their customers like superior beings basically but they get so many headcases like this guy that the employees crack and just dont put effort into customer satisfaction.
@@grimreaper686the worst part for me was that the manager was being respectful and levelheaded through it all. She wasn’t jaded, being unresponsive or passive aggressive; she was just stating facts and refusing to give special treatment against company policy.
Yet two entitled idiots viewed her behavior as aggressive and unreasonable, which seems to speak to some subconscious bias - what else could’ve brought them to this conclusion so divorced from the reality of her behavior? I mean, one of them even hinted at the colored lens through which he was perceiving this interaction...
Well thats the american way
this man literally tried to argue with Charlie thinking Charlie would even bring up his channel 😂😂
he probably treats food service this exact same way.
I honestly think debate guy is the same person asking for a pup cup trying to defend himself
Lmaooo
That was my first thought too LMAO
Nah man. Pup cup guy speaks like a litteral toddler. This guy is speaking like he's severely obese, according to the frequent audible breaths he needs to take in between a few words.
I was about to comment the same 💀
Or at the very least, he's had similar tantrums in the past and is projecting
This guy has DEFINITELY asked where's my hug and got mad when they were told to go ask their mama.
“See, when you do something like, ‘we don’t allow giving hugs to creeps who feel entitled to intimacy’, it doesnt matter the guy’s reaction. That, in of itself, is bad for your social life.”
-This laserbrain, probably
@@skaterzombier LMAO
I'm getting those vibes for sure
“For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life.” John 3:16
JESUS LOVES YOU ALL, REPENT AND BUILD A RELATIONSHIP WITH JESUS BEFORE ITS TOO LATE!!!!
@@Savedsmile I'm an apostate bud. I'm good on anything you think is godly.
Imagine going to Wendy’s and asking for a taco and then when they tell you no, you start getting mad at them. It’s essentially the same thing.
Even this guys’ voice fits his baby personality. Crying over a pup cup is wild
I love how this guy starts off with "If you want to have a successful business-" as he talks about an incident at maybe the most successful restaurant in the world.
fr, they already succeeded, dude is delusional.
I mean technically it’s a (Edit: fast food) restaurant chain but even then it’s still like ultra successful as a whole.
I worked at a McDonald's before. Sometimes the fast food place is not actually involved with the original McDonald's branch. The owner of it just runs his own restaurant running with the original McDonald's brand. You're absolutely not wrong though.
restaurant is crazy
mc donalds will never recover from this
He sounds like an incredible redditor. The nasaly voice that needs its throat clear is just perfect. What a guy.
He actually sounds like a mouth breather
I knew someone would beat me to it and let me say, that guy‘s voice says ALOT
@@noktasifir3725 So a redditor then.
@@noktasifir3725this isn’t fair to mouth breathers
@@noktasifir3725I’m always congested or having allergy issues so I usually only get one functioning nostril. Mouth breathe is my only breathe sometimes
-edit- just corrected breath to breathe
I love when Charlie’s videos are longer than 12 minutes
getting recommended this video after the one about the guy trying to say bikers shouldn't wear helmets is just too perfect
I can't imagine how many insufferable people customer service workers encounter on a day-to-day basis.
Shmoop
😂 bro
Costmer service workers are the real heroes that get no medal of honors😂
There are some. Too many for the job but still some
W
Bro really said "☝️🤓"
Bro actually sounds like Bubble Bass😂 Seems like he acts just like him as well.
Browse sounds like he's trying to imitate charlie, while trying to diss him with his own insults, damn near word for word
Why does bro actually have an
Erm Well Actually voice 😭😭😭😭
Nasally, high-pitched voice
In Holland we have a saying:
Customer is king, as long as they act courteous.
Exactly how it should be. I like that saying alot.
The saying here is actuality “the customer is always right in matters of taste” but people cut that part off
That's a good saying
It seems like here the customer is always right even when they aren’t which I don’t get
@@cxltysbelrose i think (maybe I'm wrong) that it's mostly the tipping culture in the US. Greedy bosses paying too little and make employees dependent on tips. Make people (not all) think they are "another boss" of the employee and demand stuff is their right.
Edit: I had paused the video to make this comment and did not realize Charlie had said as much himself.
If you ask me.... Pets and animals in general that aren't service animals don't belong in restaurants or fast food places. That's a potential food safety hazard just waiting to happen.
Sure, it's very different if the animal is in the car, but the dude debating Charlie.... Mentioning that customers want to feel as if their pets (specifically dogs) are welcome in restaurants made me roll me eyes.
And of you feel differently, that's a okay. We come from different walks of life and I won't tell you that you're wrong for thinking that way.
This is just how I feel.
Sure, It doesn't improve food-safety,
but humans have been cohabitating with dogs for Millenia
in much less sanitary conditions than a McDonald's, so it's probably
rather unlikely one being in a Restaurant is any risk to you.
@@HauntedXXXPancake Even if you want to remove food safety as a factor, not allowing animals in public spaces designated for consuming food is the better option. Sure, we may choose to share our space where we consume food with our own pets in our homes, but in that case everyone is choosing to allow the animal in their space. You don't know who has issues with dogs, whether it be a fear of them, an allergy to dog hair, or having sensory issues related to dogs (the sounds of their barking, for example). Unless it is a service animal, it's just best for everyone involved to not allow animals in public spaces where you wouldn't reasonably assume to run into a dog or other pet.
There are just too many unknowns when it comes to interactions with humans and animals that are not acquainted with one another.
@@critical-goat363 yeah, I think you've got the right idea on this. If nothing else, many animals aren't trained not to shit inside random buildings, and if I'm out at a restaurant and I see dog shit on the floor, I'm walking straight out of the building.
I actually used to work at a store that didn't explicitly have a policy on whether or not animals were allowed inside, and whenever someone brought a pet in it was roughly 50/50 if we'd wind up having to clean up after it.
i hate how many times i had to hear "pup cup" and the fact this dog owner is the type of person to unironically say it tells me more about his character than this whole interaction
The "debate guy" is actually the Pup Cup Connoisseur himself
It sounds like him, and it's definitely something someone like that would do (make a video response)
But has that been confirmed?
You mean Whiny little beeatch. . . 😭
@@whocares9033 These sorts of people do sound similar, so wouldn't bet on it...
I bet "debate guy" goes to Burger King and hates that they don't sell Maine Lobster. BUT ITS WHAT THE CUSTOMER WANTS!
Incorrect buddy
not him mentioning the manager's race as an insult holy moly
the guy even dropped the hard R word, must have been dropped on the head at birth.
Right? How gross, and then he said the R slur too. 🤢
And called her aggressive when she wasnt. (Which is a normal thing that racist people call nonaggressive black people when they arent aggressive) ....racially motivated?
Glad I'm not only one who noticed that comment. Like my man what does race have to do with it?
I’m sorry to ask but what is the guys channel who made this dog shit debate
3:39 Jesus asleep at the circuit board.
These debates are what PTSD moments are made of
I love how he said fat obnoxious black lady as though body shaming and racism would strengthen his argument
he really just saw a black person call the cops on a white person and his confederate blood started boiling
And "old"
Agreed
Dropping the "r" slur, too. Dude seems classy.
I mean the Venn diagram of "people who are entitled enough to think the customer is always right regardless of context" and "openly bigoted losers" is probably at least somewhat close to a perfect circle
He’s the kind of guy that would freak out if a girl rejected him.
Yeah if guys act that way over pup cups than god forbid they are rejected for something that has more riding on it. Ugh.
I'm definitely getting me some incel vibes to go along with the racism
"if" na man when
And he'd educate you on why girls are bad
he got that reddit accent frfr
He’s saying don’t get advise from Charlie and take it from him yet brings up peoples weight, skin colour and mentions awful words of peoples disability’s.
Chick-Fil-A? Utter BS. I went into there and ordered a chainsaw. They refused, saying it wasn't on their menu. Never going back!
I know, fuck Chick-fil-A, I asked for a shotgun and they said no, so I went to Pizza Hut instead because at least they serve it there
I love Chick-fil-A and ive never heard of that before
@@Siweyautism-q9h well, I'm sure you know what happens when someone else tries to out pizza the hut...
This is the equivalent of getting an extra nugget in your 10pc and then expecting 11 every time.
No it isn't
@@jeremynicholson6073it is
Or getting upset that you have to pay 25 cents for extra sauce cups just because some employees forget/don't bother ringing them up even though they're supposed to.
@@jeremynicholson6073 yes it is
@@jeremynicholson6073it basically is