How this can be configured? If an event is triggered with a corresponding CI and an Incident is then created, will this Knowledge database entry also be attached on automatically generated Incident? I ask this to understand how proactive problem management can be initiated ?
It depends on the conditions you want to built your proactive PM. I need more understanding to help you. You can book a session here and I will help you on this topmate.io/sundeep_koul/
Thanks for the video, can you explain how this can be used for a Client, in terms of implementation and support
Great suggestion! Yes we can have a video on that aswell
How this can be configured? If an event is triggered with a corresponding CI and an Incident is then created, will this Knowledge database entry also be attached on automatically generated Incident? I ask this to understand how proactive problem management can be initiated ?
It depends on the conditions you want to built your proactive PM. I need more understanding to help you.
You can book a session here and I will help you on this
topmate.io/sundeep_koul/