BMC Helix | BMC Remedy Knowledge Management | Process Flow | How to Define a knowledge Article.

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  • Опубликовано: 20 янв 2025

Комментарии • 7

  • @danb.7021
    @danb.7021 11 месяцев назад

    @14:35 When I change and save Status to Draft, I see SME Review, Content Review, Proofreading, Publish Approval, and Cancelled. I don't see the "select Reviewer Group and Reviewer" message at the top. I also don't see the Change Reviewer button at the bottom when selecting SME Review. I don't see the Information tab either, just Activity and Resources. Is my configuration not working correctly? How do I change it?

    • @LearnWSK
      @LearnWSK  11 месяцев назад

      You need to configure a person in a group as reviewer then only it will appear here .. to do this configuration go to the administration in innovation studio and there you can configure it under knowledge management

  • @JLALALALA
    @JLALALALA Год назад

    I noticed that you're using the Innovation Studio interface to do this creation and not directly from within Helix SmartIT.

    • @LearnWSK
      @LearnWSK  Год назад

      Dear its not innovation studio. Thats is used to develop new applications. Here i am using the business workflow console directly...

    • @JLALALALA
      @JLALALALA Год назад

      @@LearnWSKah. Thanks. We’re drowning in these BMC applications. 😂 SmartIT. DWP. Etc. plus all the modules within. And using the Mid tier and the ITSM. It’s like sinking in quicksand to just try and develop anything internally for our enterprise organization.

  • @syedtabrez2377
    @syedtabrez2377 Год назад

    @LearnTech why mouse cursor is not visible in some videos , if it's visible then it will be very useful 😅

    • @LearnWSK
      @LearnWSK  Год назад

      Thanks for your feedback.. will try to align it in future videos... thanks