The Exact Script to Use When a Colleague’s Being Rude

How can we create a safer environment where upsetting behaviour can be challenged? Co-founder of the Civility Saves Lives explains.
Download this episode’s podsheet:
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- [00:01:36] Meeting Chris
- [00:02:18] How to give feedback
- [00:09:00] Curiosity's role when giving difficult feedback
- [00:10:49] How to avoid taking on the role of rescuer
- [00:13:34] Understanding cultural context
- [00:14:43] Accepting uninvited criticism
- [00:16:31] How to take difficult feedback
- [00:17:52] The act of saying sorry
- [00:19:46] Chris' top tips