First check all accessorires to ensure that there are no rips or tears and replace parts if necessary. Next, ensure that each piece is connected securely. If you are still having suction issues, please contact our warranty department at warranty@spectrababyusa.com.
I have a problem with my screen and the light. Every time i turn on the night light mode the screen goes blank. When i turn off the night light the screen goes back on. What do i do?
We apologize for the issues you are experiencing with your Spectra pump. Your pump comes with a 2-year warranty, and we are happy to replace it if necessary. Please reach out to our warranty team at customercare@spectrababyusa.com for assistance.
Hi Abir! All our breast pumps come with a 2-year limited warranty. Give our customer care department a call at 1-855-405-0993 so we can assess your situation.
We apologize for the issues you are experiencing with your Spectra pump. Your pump comes with a 2-year warranty, and we are happy to replace it if necessary. Please reach out to our warranty team at customercare@spectrababyusa.com for assistance.
In addition to the white membrane, make sure the white valve under the lid is on as well! Problem Solved!
What do you do if the pump continuously runs and won't turn off?
As a safety feature, ALL Spectra breast pumps shut off after 30 minutes.
@@spectrababyusa1010 what do you do if the suction stops working
First check all accessorires to ensure that there are no rips or tears and replace parts if necessary. Next, ensure that each piece is connected securely. If you are still having suction issues, please contact our warranty department at warranty@spectrababyusa.com.
I have a problem with my screen and the light. Every time i turn on the night light mode the screen goes blank. When i turn off the night light the screen goes back on. What do i do?
We apologize for the issues you are experiencing with your Spectra pump. Your pump comes with a 2-year warranty, and we are happy to replace it if necessary. Please reach out to our warranty team at customercare@spectrababyusa.com for assistance.
Thank you..you just solve my problem❤️
Happy to help!
the light doesn’t turn on?
Give us a call so we can make sure the pump is functioning properly. 1-855-405-0993
Mon-Thur 9am to 8pm EST
Fri 9am to 5pm EST
what if it holds the suction?
Give us a call so we can make sure the pump is functioning properly. 1-855-405-0993. Mon-Thur 9am to 8pm EST. Fri 9am to 5pm EST.
Did calling them help?
My S1 wont work unplugged what can I do?
Hi Abir! All our breast pumps come with a 2-year limited warranty. Give our customer care department a call at 1-855-405-0993 so we can assess your situation.
I can’t double pump on my brand new Spectra S1
The S1 can be used for single and double pumping. Message us at customercare@spectrababyusa.com for troubleshooting assistance.
Patrice - did you ever figure this out? I’m having the same problem.
Message us at customercare@spectrababyusa.com for troubleshooting assistance. We're happy to assist!
Mine turns off after 3 seconds
We apologize for the issues you are experiencing with your Spectra pump. Your pump comes with a 2-year warranty, and we are happy to replace it if necessary. Please reach out to our warranty team at customercare@spectrababyusa.com for assistance.
My wife’s spectra pump is making a noise, and there is no suction.
Hi Matt! Go ahead and give our Customer Care department a call so we can troubleshoot - 1-855-405-0993
mine just started this too
did you get yours fixed?
@@jeannetteisabella Get in touch with us so we can assist.
have yet to call. Bought another in the meantime but would like to get fixed so i can sell the other one or give as a present
@@jeannetteisabella