Good review. Thanks for sharing and I hope that you get these issues resolved with Ring. However, you're right. Customer service/ support is critical, especially on a product like security products.
I started with ring doorbell. Awesome setup 30min tops, product, n packaging. Added a floodlight a little more complicated to install, had an issue. They replaced it. Worked fine. Added 3rd floodlight for back yard. So far so good. Product is user friendly. Had it for years. Crossing fingers. Ty for review and heads up.
I've been a Ring Customer for a long time now and have had nothing but good service with them. I did have a little hick up with my original Ring door bell but Jennifer F. From Ring went above and beyond to help me out with my problem. I suggest if anyone out there is having any big issues deal directly with her and she'll do her best at resolving your problem. Thanks again Jennifer I'll be contacting you soon for new Ring products! Hope this is helpful to you guys.
I,am Vikram from India I have just ordered my 7 products from Ring and Wishing very best to Jamie and team for excellent products and customer support which is appreciable ...
This is one of the most sincere reviews I have seen on Ring floodlight Cam. I followed all those paid reviews on youtube and thought the product was as functional as they claim. My experience after I install this camera? Is worst I have had on any product in my life. Like Dylan said, Ring filters out any bad comment on their products. They blocked me out of their facebook page and filtered out my comments. I have had the Doorbell Pro for more than six months and it works very well and, I am using the 5 Gb band, which the customer service agent said they don't recommend. This is okay because my AP is very close to where both Floodlight cam and Doorbell are. On the third day after installation, the floodlight froze and would not respond to anything and there's no indication of power. I called Ring support. The agent admitted she could see my Cam online and started suggesting the fault could be my network is weak. Really? Does the cam not need to be at least on to configure the WiFi? This happened late in the evening. The next morning I just turned my breaker off and on and the camera came back online. The quality of the video is still very poor. Ring hides most of the important settings of this product from the customer. They said their paid cloud subscription is optional but leave you with no other choice of where to store your video. Why can't I store my video on my local network? Why can't I see the IP interface of my product? Why do I have to call the customer support to change video setting from 1080p to automatic or vice versa?
I have the Ring Pro doorbell and the Ring Floodlight camera. So far the only Ring customer service I have had to use is for setup questions, and they have been fantastic at resolving those issues. Hopefully I will never experience the issue you're describing here. Also, Ring is now owned by Amazon, so perhaps customer service for defective devices will improve in the future. What I found in installing Ring devices is that the Ring doorbell required a transformer with a higher volt amperage rating (which is different than the voltage rating), and that some electronic chime doorbells are not compatible with the Ring doorbell (Ring has a list of compatible chime doorbell models.) I purchased both of my Ring products from Costco online (Costco includes one year FREE cloud storage), and the floodlight was bundled with the Ring Chime Pro (both for $239) which extends the wi-fi range. Note that the Chime Pro will only work on a 2.4 ghz network setting. The floodlight cam is mounted under the eave at the back of my home, and my router is located nearer to the front of the house. The light would not connect without plugging in the Chime Pro inside the house, so if I didn't get the Costco bundle I would have had to purchase it separately at a cost of about $50. After setting it up, the Chime Pro can be moved to different outlets to get the best signal, which can be monitored in the Ring App under "device health". The quality of the wireless signal for Ring devices is critical. I would say that anything above -65 could create an issue with connectivity. As of now I am very satisfied with Ring devices, but as with any electronic device, only time will tell.
just had this system less than a week. first 2days , worked awesome. then the doorbell 2 froze, no response, no pic nada. I removed the battery and reset. ok. that works. a few hours later the floodlights cam wont turn off,what gives???. I disconnected and reset. flood light cam still has the lights turning on. this is what I didn't want to get into. I thought sure it's pricey but it should WORK GOOD. TOTALLY WRONG. I think I'll return tomorrow to Costco and try nest. if not I'll hard wire the cameras and get a remote hardwired system that I can check with my phone. tbat way I wont be paying these feess. I wish o found your review before I bought them. thank you for your honest review
Service is EVERYTHING! It doesn't matter how good your product is, if you can't get support when you need it then I would rather not have it......you can have a mediocre product and fantastic service or a seemingly great product and terrible service. Give me the mediocre product. Because at the end of the day I need it to work....I need results. Thanks for your RUclips review. I was considering buying this product.......NO WAY!!!!!
Have had mine a month.. fingers crossed. have nest thermostat that went offline after 7 months. Did what was expected and online chat and sent me replacement right away. hopefully no more issues. still not sure of going to nest outdoor cam or ring. only thing keeping me from nest is price of nest aware.
I seriously doubt that two different products are going to fail at the same time twice. That only indicates a problem with your electric system in your home.
Picco bow lol... well the Nest products we replaced them with, our recording studio, and our editing room have never had an issue in 5 years. Our electrical system is fine.
I’m having the same floodlight problem in my backyard. My light on the front of the house is fine after a couple years. I guess I’ll have to buy a new one, but this should not happen after one yr of use. If I have another problem with ring, I will switch to a new system.
I was seriously thinking of purchacing 3 Ring flood lights for my home but after viewing your review I decided to look into other WiFi Cams on the market. Thank you for your feedback. Costomer service is imprtant to me.
Hi Dave! I am more than happy to help answer any questions you may have. Please don't hesitate to reach out to me directly at jennifer@ring.com. Happy to help however I can. Thank you, Jennifer F., Community Manager Jennifer@ring.com
I'm sorry about your experience man. My 2 stick-up cams w/Solar panels and Ring Pro doorbell have been great for over a year for me. I've even caught thieves on camera. I've considered switching the front and back yard to the flood light cam and moving the stickup cams to the side and back deck. Subscription fees are competitive and beat NEST by far. Besides cost, NEST eats too much bandwidth for me which is a deal breaker on my capped internet bandwidth. I gave NEST some feedback a long time about about motion snooze and figured they thought it was silly and ignored and and just recently they've actually implemented the suggestion! So I can no longer be embarrassed at meetings while my wife is making 8 trips bringing in groceries and setting off 2 devices every time she enters and leaves.
I just bought the Ring doorbell pro and security light camera at Christmas and my security lights flash off and on. I will uninstall them and return them for a refund after seeing your video. Thank you!!!
I have the ring camera system and have had nothing but problems with them and like this gentleman said there was nobody to get a hold of to take care of the problem and it just keeps going in circles when you try and fix the problem the way they have it set up I am dumping ring and going to something else how safe is it when you can’t even look at your cameras to check your property when you’re not thereAlso the quality of the picture that you are looking at to me is not the greatest in the world
Reviews are great and I am glad I saw this one cannot afford to have a security product and issues. Thank you for your review it helped me make the right decision for now, when their customer service gets better maybe I will purchase.
Sent this through email but didn't go through. That's what I've heard. I'd like to talk to you about some of the other elements that made the Dry-Z so unique sounding in the it had that woody hollow midrange sound. If I'm not mistaken I believe the magnets were Alnico 3. Mason also used wood spacers. The set I need I would like to incorporate these things as well as use a little heavier gauge wire out of the coils and a Green/Moore mag flip on the neck pup. What do you think? Marcel
Thanks for this, was thinking of buying, but now don't think so. I am sure this honest review has cost Ring lots of business and hope they learn from it
I have Nest cameras. Just bought the Ring system for the exterior. Hoping these issues have been resolved. I talked my dad into buying the system as well for his home. I don't know if the resolution on the Ring cameras can be adjusted? With the Nest cameras, 1080 is just too demanding for Wifi, especially with multiple cameras. I have Spectrum internet and pay for the best service possible, I think it's something like 1,000 speed. It's ridiculously fast and even with that, 1080 results in unreliable, spotty coverage. I reduced it down to 720, which is hardly noticeable when viewing the difference in video quality and for the most part, don't have an issue. Just pointing it out as I would guess the same issues could exist with any internet camera system. Hopefully the Ring cameras can be adjusted down to 720. Not sure if that was your issue, but throwing it out there as a troubleshooting option for people to try if they're having any issues.
I just installed the ring floodlight camera it worked great for about 4 hours. Now my phone never connects. Top-of-the-line brand-new thousand-dollar Samsung. Internet download speed phenomenal upload .9 which is what is available in my neighborhood. They tell me it needs to be 4 or above on upload. I don't think I know anybody in my city that has that. I'm thinking this product might end up going back to Home Depot come next week after I talk to my internet provider.
This can't be true because I live on a farm in the foothills of the Blue Ridge Mountains and I have 4 download and .5 upload. (Barney and Fred Flinstone in a modem!) and it works at my place.
Today is January 29th 2021. Every time I have called ring on their 24/7 800 number I have gotten somebody on the phone within 5 minutes that resolved my problem within 10 minutes. I haven't had the issues that you're saying..
Thank you for this video I think you just save me 250 bucks we have ring doorbell and stick up cams was considering the floodlight cam but don't want to have any problems like this so I'm looking at a different product
I almost didn't buy this RING camera because of this review!! Instead, I did and I LOVE it!! BTW, their customer service and chat negative reviews is COMPLETELY WRONG!! I called them immediately and they figured out it was my wifi. I even told the guy I talked to (that resolved the issue) how mad I was that you all dogged them here - when my first try was awesome. The next time I chatted online, which was good, then through FB. All options techs were knowledgeable and fast to solve the issue. It ended up being my WIFI that was slow. Good job RING!! I still love mine!!! This guy must be from the competition because they were great with me, and speedy. I bought mine October 2017 online.
I don't know how they suddenly had great customer service in just 3 months. But I'm glad they have changed, because had I received what you did, it would have gone back immediately!
I am One chat session and 3 emails that were not replied to. Finally responded to me and they asked a ton of question so they can send it to level 2 tech. Guess what still no reply. So one week later and still no response
Teri Orlando Hi Teri. Being this is 7 months after your post, I believe you are correct. I just purchased the WiFi floodlight security cam a few days ago and occasionally have issues with the WiFi connection. I have ordered a couple WiFi boosters and once I get those, I believe all my issues will be solved. Within the first minute of this video, he says all those devices “failed”. How did they fail (all at once)? Sounds like a WiFi connection issue to me, not the devices.
Hi Richard. Just wondering if you have extended your wifi and if you have, have you had any issues since? I have a mesh wifi network and I haven't had any problems with it yet. Granted I have only had the ring system for one month, but, this has been one of the best products I have ever purchased.
Dylan - thanks for your review. Was just going to get a couple of the Ring floodlights and good job I checked online for reviews first prior to my purchase. Aftercare is equally as important as the product itself and if as consumers we are not getting it, then is no for me.
I had no problem whatsoever with ring customer service....purchase ring doorbell last year. No need to chat first to schedule the appointment. My WiFi range was not great..they sent me free Chime Pro which doubles as range extender plus chime for free eventhough it was my WiFi problem, ..they will sent you free replacement if your ring equipment is stole, ..
My Ring floodlight does not come on at night anymore. It was working okay for a couple of months. The Ring representative said that my electrician must not have installed the floodlight correctly. So my electrician is coming back to my house again, $$$, 10/6/2017. I will follow-up here after I test it after dark. Three weeks of emails going back and forth over this one issue. i just want what I paid for or it's going back to Home Depot next week.
Okay, the electrician checked everything again, another $50. My Ring floodlight must be defective. The light does not come on at night anymore. I moved around in my driveway last night and the Ring did not activate and the light never came on. I believe I paid $250 back in April. I'll contact Ring customer service one last time. Disappointed!
it's only three wires I know the electrician did not hook it up wrong Black to black wire white to white wire green ground wire to bare copper wire switch always on things should be fine
I had an issue with my ring doorbell after a year, called customer service and had NO issues... Ring sent out a replacement within 2 days.... No chat or phone call scheduling...
I just gave up on my ring floodlight. When I did get to tier 2 they tried to upsell me for range extender.WTF I already have a rage extender and it is literally on the other side of the wall from the light less than 2 feet And it can’t connect. Ring customer service‘s made me not want to buy any more of the products. Even worse I’m an Apple user. So no HomeKit unless I purchase software and equipment.
I posted all the problems I have been having on Amazon. Amazon rejected my first review. Then, I made some modifications and was contacted by Ring customer service. I've had the camera installed less than a week and had so many issues. I wrote another review and Amazon hasn't posted it. I contacted Amazon and their CS rep. stated it wasn't a successful submissiom which is not true because I got the notice that they would get back to me. Be AWARE that it will broadcast your conversations if you do not close the APP right!! I received a phone call and when I answered I notice I was on speaker so I checked my phone and it wasn't on speaker phone. Then, I went back to the live recording and heard the background in my home. Later that day, I placed a phone call. Again, it sounded as if I was on speaker phone and I checked the app. I closed the app and placed a call. The issue was resolved. Note that the first time I was watching live view and the second time I was reviewing video. I sent the video to ring but still have not received an explanation.
Had the exact same issue....when I am responsible for the security of other people's guitars, while I am working on them, I can't have substandard security/poor customer service! I literally put on my Marines Corps ghillie suit, and made rounds around my house all night long with my AR-15a3 until the problem was resolved.... it was resolved by switching to NEST!! Wish I had known that RING hearted negative tweets!! Good luck brother!
Oh no! I'm sorry to hear about your recent Ring experience. I would love to connect with you to discuss this in a bit more detail. Feel free to email me at jennifer@ring.com so we can take a further look into this for you. Thank you, Jennifer F., Community Manager Jennifer@ring.com
BUYER BEWARE---->>> As a current owner, I can attest to there being two BIG issues constituting a deal breaker for this unit: 1) After the 30-day trial period of cloud-based recordings ends, you can't even save any videos to your phone. $3+ per month is too much after dropping $250 on the hardware. 2) Within the app, you canNOT temporarily disable motion detection; instead, you can only "Snooze Motion Alerts," which merely snoozes the alerts & you WILL STILL be deluged with countless stored junk recordings, that'll later need to be deleted. Example: Today I repaired my sister's vehicle in my driveway & when I finished 2 hours later, even though I'd enabled "Snooze Motion Alerts," there were 89 recordings in the "Event History" that I had to individually select & delete! This happens EVERY TIME you're working in the yard, washing a vehicle, ect., etc., etc.!!! I'll likely be returning this unit & trying the Arlo Pro 2. I the same units for my sister, neighbour & real estate agent/ but they'll all follow suit, as they all share the same sentiment...
I have the Ring Doorbell. One of tve securety screw s broke . I orderet one new . EKSELENT SEVICE AND COSTUMER SUPPORT . Notting to complain on Ring from me .
Why don't you just say what the issues with the cameras were in detail? for both cameras to go down simultaneously it just seems to me that you have networking issues.
jsouto77 we thought so too, but we have 250 mbps Internet, a 1.4 Gigabit router. The capacity is there. We tried a lot of things and the Ring people finally decided it was their device. Since it was mounted to the house, they refunded our money and let us keep it. This does not solve the problem however..... so we bought nest devices. No problems since.
I see. Its not so much the capacity of the router or internet (upload I might add) but the quality of the wifi signal to the camera specially for 1080p. Anyways, Glad you found peace with Nest. Take care.
Good review. Thanks for sharing and I hope that you get these issues resolved with Ring. However, you're right. Customer service/ support is critical, especially on a product like security products.
I started with ring doorbell. Awesome setup 30min tops, product, n packaging. Added a floodlight a little more complicated to install, had an issue. They replaced it. Worked fine. Added 3rd floodlight for back yard. So far so good. Product is user friendly. Had it for years. Crossing fingers. Ty for review and heads up.
I've been a Ring Customer for a long time now and have had nothing but good service with them. I did have a little hick up with my original Ring door bell but Jennifer F. From Ring went above and beyond to help me out with my problem. I suggest if anyone out there is having any big issues deal directly with her and she'll do her best at resolving your problem. Thanks again Jennifer I'll be contacting you soon for new Ring products!
Hope this is helpful to you guys.
I think that the negative things said on here are by the competitor. I'd be afraid if I was up against them. This thing ROCKS!!
As a neutral observer, it seems you are the most likely to be a representative of this company Teri. Just saying.
I would agree, Teri Orlando, you work for Ring! I have had countless problems
I,am Vikram from India I have just ordered my 7 products from Ring and Wishing very best to Jamie and team for excellent products and customer support which is appreciable ...
This is one of the most sincere reviews I have seen on Ring floodlight Cam. I followed all those paid reviews on youtube and thought the product was as functional as they claim. My experience after I install this camera? Is worst I have had on any product in my life. Like Dylan said, Ring filters out any bad comment on their products. They blocked me out of their facebook page and filtered out my comments. I have had the Doorbell Pro for more than six months and it works very well and, I am using the 5 Gb band, which the customer service agent said they don't recommend. This is okay because my AP is very close to where both Floodlight cam and Doorbell are. On the third day after installation, the floodlight froze and would not respond to anything and there's no indication of power. I called Ring support. The agent admitted she could see my Cam online and started suggesting the fault could be my network is weak. Really? Does the cam not need to be at least on to configure the WiFi? This happened late in the evening. The next morning I just turned my breaker off and on and the camera came back online. The quality of the video is still very poor. Ring hides most of the important settings of this product from the customer. They said their paid cloud subscription is optional but leave you with no other choice of where to store your video. Why can't I store my video on my local network? Why can't I see the IP interface of my product? Why do I have to call the customer support to change video setting from 1080p to automatic or vice versa?
I have the Ring Pro doorbell and the Ring Floodlight camera. So far the only Ring customer service I have had to use is for setup questions, and they have been fantastic at resolving those issues. Hopefully I will never experience the issue you're describing here. Also, Ring is now owned by Amazon, so perhaps customer service for defective devices will improve in the future. What I found in installing Ring devices is that the Ring doorbell required a transformer with a higher volt amperage rating (which is different than the voltage rating), and that some electronic chime doorbells are not compatible with the Ring doorbell (Ring has a list of compatible chime doorbell models.) I purchased both of my Ring products from Costco online (Costco includes one year FREE cloud storage), and the floodlight was bundled with the Ring Chime Pro (both for $239) which extends the wi-fi range. Note that the Chime Pro will only work on a 2.4 ghz network setting. The floodlight cam is mounted under the eave at the back of my home, and my router is located nearer to the front of the house. The light would not connect without plugging in the Chime Pro inside the house, so if I didn't get the Costco bundle I would have had to purchase it separately at a cost of about $50. After setting it up, the Chime Pro can be moved to different outlets to get the best signal, which can be monitored in the Ring App under "device health". The quality of the wireless signal for Ring devices is critical. I would say that anything above -65 could create an issue with connectivity. As of now I am very satisfied with Ring devices, but as with any electronic device, only time will tell.
just had this system less than a week. first 2days , worked awesome. then the doorbell 2 froze, no response, no pic nada. I removed the battery and reset. ok. that works. a few hours later the floodlights cam wont turn off,what gives???. I disconnected and reset. flood light cam still has the lights turning on. this is what I didn't want to get into. I thought sure it's pricey but it should WORK GOOD. TOTALLY WRONG. I think I'll return tomorrow to Costco and try nest. if not I'll hard wire the cameras and get a remote hardwired system that I can check with my phone. tbat way I wont be paying these feess. I wish o found your review before I bought them. thank you for your honest review
Service is EVERYTHING! It doesn't matter how good your product is, if you can't get support when you need it then I would rather not have it......you can have a mediocre product and fantastic service or a seemingly great product and terrible service. Give me the mediocre product. Because at the end of the day I need it to work....I need results. Thanks for your RUclips review. I was considering buying this product.......NO WAY!!!!!
Have had mine a month.. fingers crossed. have nest thermostat that went offline after 7 months. Did what was expected and online chat and sent me replacement right away. hopefully no more issues. still not sure of going to nest outdoor cam or ring. only thing keeping me from nest is price of nest aware.
I seriously doubt that two different products are going to fail at the same time twice. That only indicates a problem with your electric system in your home.
Picco bow lol... well the Nest products we replaced them with, our recording studio, and our editing room have never had an issue in 5 years. Our electrical system is fine.
you do NOT have to start with chat. I've hd the floodlight security cam and it works flawlessly. Immediate support. This guy is crazy.
RANDALL Van Vlaenderen LOL.... so .... your experience somehow invalidates mine? Like it didn’t happen? That’s pretty funny.
I’m having the same floodlight problem in my backyard. My light on the front of the house is fine after a couple years. I guess I’ll have to buy a new one, but this should not happen after one yr of use. If I have another problem with ring, I will switch to a new system.
I was seriously thinking of purchacing 3 Ring flood lights for my home but after viewing your review I decided to look into other WiFi Cams on the market. Thank you for your feedback. Costomer service is imprtant to me.
Wow glad I never got this I was just thinking about it. Going to reassess
we have some links there to the Nest. I think Thats where we are going
Hi Dave! I am more than happy to help answer any questions you may have. Please don't hesitate to reach out to me directly at jennifer@ring.com. Happy to help however I can.
Thank you,
Jennifer F., Community Manager
Jennifer@ring.com
I'm sorry about your experience man. My 2 stick-up cams w/Solar panels and Ring Pro doorbell have been great for over a year for me. I've even caught thieves on camera. I've considered switching the front and back yard to the flood light cam and moving the stickup cams to the side and back deck. Subscription fees are competitive and beat NEST by far. Besides cost, NEST eats too much bandwidth for me which is a deal breaker on my capped internet bandwidth. I gave NEST some feedback a long time about about motion snooze and figured they thought it was silly and ignored and and just recently they've actually implemented the suggestion! So I can no longer be embarrassed at meetings while my wife is making 8 trips bringing in groceries and setting off 2 devices every time she enters and leaves.
Good review! Thanks for the advice. Thinking about a spotlight cam, but may go with nest.
The Lego Guy we have a link in the description to what we used. Thanks for using it and supporting our channel
I just bought the Ring doorbell pro and security light camera at Christmas and my security lights flash off and on. I will uninstall them and return them for a refund after seeing your video. Thank you!!!
I have the ring camera system and have had nothing but problems with them and like this gentleman said there was nobody to get a hold of to take care of the problem and it just keeps going in circles when you try and fix the problem the way they have it set up I am dumping ring and going to something else how safe is it when you can’t even look at your cameras to check your property when you’re not thereAlso the quality of the picture that you are looking at to me is not the greatest in the world
Reviews are great and I am glad I saw this one cannot afford to have a security product and issues. Thank you for your review it helped me make the right decision for now, when their customer service gets better maybe I will purchase.
I called them and I got help immediately! They are great I don't know what your talking about haha
Sent this through email but didn't go through.
That's what I've heard.
I'd like to talk to you about some of the other elements that made the Dry-Z so unique sounding in the it had that woody hollow midrange sound. If I'm not mistaken I believe the magnets were Alnico 3. Mason also used wood spacers.
The set I need I would like to incorporate these things as well as use a little heavier gauge wire out of the coils and a Green/Moore mag flip on the neck pup.
What do you think?
Marcel
Thanks for this, was thinking of buying, but now don't think so. I am sure this honest review has cost Ring lots of business and hope they learn from it
I have Nest cameras. Just bought the Ring system for the exterior. Hoping these issues have been resolved. I talked my dad into buying the system as well for his home. I don't know if the resolution on the Ring cameras can be adjusted? With the Nest cameras, 1080 is just too demanding for Wifi, especially with multiple cameras. I have Spectrum internet and pay for the best service possible, I think it's something like 1,000 speed. It's ridiculously fast and even with that, 1080 results in unreliable, spotty coverage. I reduced it down to 720, which is hardly noticeable when viewing the difference in video quality and for the most part, don't have an issue. Just pointing it out as I would guess the same issues could exist with any internet camera system. Hopefully the Ring cameras can be adjusted down to 720. Not sure if that was your issue, but throwing it out there as a troubleshooting option for people to try if they're having any issues.
I just installed the ring floodlight camera it worked great for about 4 hours. Now my phone never connects. Top-of-the-line brand-new thousand-dollar Samsung. Internet download speed phenomenal upload .9 which is what is available in my neighborhood. They tell me it needs to be 4 or above on upload. I don't think I know anybody in my city that has that. I'm thinking this product might end up going back to Home Depot come next week after I talk to my internet provider.
This can't be true because I live on a farm in the foothills of the Blue Ridge Mountains and I have 4 download and .5 upload. (Barney and Fred Flinstone in a modem!) and it works at my place.
Today is January 29th 2021. Every time I have called ring on their 24/7 800 number I have gotten somebody on the phone within 5 minutes that resolved my problem within 10 minutes. I haven't had the issues that you're saying..
I’m glad. Hopefully your stuff doesn’t almost burn your house down. I hope they get it all sorted
Thank you for this video I think you just save me 250 bucks we have ring doorbell and stick up cams was considering the floodlight cam but don't want to have any problems like this so I'm looking at a different product
I almost didn't buy this RING camera because of this review!! Instead, I did and I LOVE it!! BTW, their customer service and chat negative reviews is COMPLETELY WRONG!! I called them immediately and they figured out it was my wifi. I even told the guy I talked to (that resolved the issue) how mad I was that you all dogged them here - when my first try was awesome. The next time I chatted online, which was good, then through FB. All options techs were knowledgeable and fast to solve the issue. It ended up being my WIFI that was slow. Good job RING!! I still love mine!!! This guy must be from the competition because they were great with me, and speedy. I bought mine October 2017 online.
Teri Orlando lol. Not from the competition. I really wanted it all to work out. I’m glad you had a better experience than I did. Thanks for sharing !
I don't know how they suddenly had great customer service in just 3 months. But I'm glad they have changed, because had I received what you did, it would have gone back immediately!
I am One chat session and 3 emails that were not replied to. Finally responded to me and they asked a ton of question so they can send it to level 2 tech. Guess what still no reply. So one week later and still no response
Teri Orlando Hi Teri. Being this is 7 months after your post, I believe you are correct. I just purchased the WiFi floodlight security cam a few days ago and occasionally have issues with the WiFi connection. I have ordered a couple WiFi boosters and once I get those, I believe all my issues will be solved. Within the first minute of this video, he says all those devices “failed”. How did they fail (all at once)? Sounds like a WiFi connection issue to me, not the devices.
Hi Richard. Just wondering if you have extended your wifi and if you have, have you had any issues since? I have a mesh wifi network and I haven't had any problems with it yet. Granted I have only had the ring system for one month, but, this has been one of the best products I have ever purchased.
Dylan - thanks for your review. Was just going to get a couple of the Ring floodlights and good job I checked online for reviews first prior to my purchase. Aftercare is equally as important as the product itself and if as consumers we are not getting it, then is no for me.
A year ago, hope they fixed this issue im thinking of getting 1 this thanksgiving
I had no problem whatsoever with ring customer service....purchase ring doorbell last year. No need to chat first to schedule the appointment.
My WiFi range was not great..they sent me free Chime Pro which doubles as range extender plus chime for free eventhough it was my WiFi problem, ..they will sent you free replacement if your ring equipment is stole, ..
Just got the food light camera 3 weeks ago and it's already stopped working 😞
My Ring floodlight does not come on at night anymore. It was working okay for a couple of months. The Ring representative said that my electrician must not have installed the floodlight correctly. So my electrician is coming back to my house again, $$$, 10/6/2017. I will follow-up here after I test it after dark. Three weeks of emails going back and forth over this one issue. i just want what I paid for or it's going back to Home Depot next week.
Holly Hill I have lost all faith in their products. Did you see our video where the doorbell almost caught my house on fire?
Okay, the electrician checked everything again, another $50. My Ring floodlight must be defective. The light does not come on at night anymore. I moved around in my driveway last night and the Ring did not activate and the light never came on. I believe I paid $250 back in April. I'll contact Ring customer service one last time. Disappointed!
it's only three wires I know the electrician did not hook it up wrong Black to black wire white to white wire green ground wire to bare copper wire switch always on things should be fine
Glad you made this video I was checking into these and I think they cost to much to be having any software issues or Bad Customer Service
Moo
The doorbell was the last ring device. Last week, it shorted causing my door bell chime to stay on and almost catch on fire. No more #ring !!!!
I had an issue with my ring doorbell after a year, called customer service and had NO issues... Ring sent out a replacement within 2 days.... No chat or phone call scheduling...
I just gave up on my ring floodlight.
When I did get to tier 2 they tried to upsell me for range extender.WTF I already have a rage extender and it is literally on the other side of the wall from the light less than 2 feet And it can’t connect. Ring customer service‘s made me not want to buy any more of the products. Even worse I’m an Apple user. So no HomeKit unless I purchase software and equipment.
I posted all the problems I have been having on Amazon. Amazon rejected my first review. Then, I made some modifications and was contacted by Ring customer service. I've had the camera installed less than a week and had so many issues. I wrote another review and Amazon hasn't posted it. I contacted Amazon and their CS rep. stated it wasn't a successful submissiom which is not true because I got the notice that they would get back to me. Be AWARE that it will broadcast your conversations if you do not close the APP right!! I received a phone call and when I answered I notice I was on speaker so I checked my phone and it wasn't on speaker phone. Then, I went back to the live recording and heard the background in my home. Later that day, I placed a phone call. Again, it sounded as if I was on speaker phone and I checked the app. I closed the app and placed a call. The issue was resolved. Note that the first time I was watching live view and the second time I was reviewing video. I sent the video to ring but still have not received an explanation.
So what happened to your flood light cam because i did not catch what the issue actually was?
They gave us our money back because the issue was NEVER resolved. Just today, My Ring Doorbell quit too. No more ring products
I appreciate this review!!!!
Amazon has amazing customer service maybe buy the ring floodlight from there for a little peace of mind.
Had the exact same issue....when I am responsible for the security of other people's guitars, while I am working on them, I can't have substandard security/poor customer service! I literally put on my Marines Corps ghillie suit, and made rounds around my house all night long with my AR-15a3 until the problem was resolved.... it was resolved by switching to NEST!! Wish I had known that RING hearted negative tweets!! Good luck brother!
Oh no! I'm sorry to hear about your recent Ring experience. I would love to connect with you to discuss this in a bit more detail. Feel free to email me at jennifer@ring.com so we can take a further look into this for you.
Thank you,
Jennifer F., Community Manager
Jennifer@ring.com
Let me guess........another Nest employee......Really?
Thank you for letting me know about Ring. Well I go somewhere else.
BUYER BEWARE---->>> As a current owner, I can attest to there being two BIG issues constituting a deal breaker for this unit:
1) After the 30-day trial period of cloud-based recordings ends, you can't even save any videos to your phone. $3+ per month is too much after dropping $250 on the hardware.
2) Within the app, you canNOT temporarily disable motion detection; instead, you can only "Snooze Motion Alerts," which merely snoozes the alerts & you WILL STILL be deluged with countless stored junk recordings, that'll later need to be deleted. Example: Today I repaired my sister's vehicle in my driveway & when I finished 2 hours later, even though I'd enabled "Snooze Motion Alerts," there were 89 recordings in the "Event History" that I had to individually select & delete! This happens EVERY TIME you're working in the yard, washing a vehicle, ect., etc., etc.!!!
I'll likely be returning this unit & trying the Arlo Pro 2. I the same units for my sister, neighbour & real estate agent/ but they'll all follow suit, as they all share the same sentiment...
Than you, I was about to buy 4 of these for my house.
Marcus Sherfield please use our link to buy the nest ones... it supports our channel in a small way. Thank you so much for watching
I can never understand their customer service reps.
I don’t have this product yet, but it sounds like these guys have gone out of they’re way to help you.
Richard Cockerham actually they really tried. The issue never got resolved so we had to change products.
your going to continue having problems no matter what product you have...its your WIFI
wow I love good customer service so I will stay away from these thanks
I have the Ring Doorbell. One of tve securety screw s broke . I orderet one new . EKSELENT SEVICE AND COSTUMER SUPPORT . Notting to complain on Ring from me .
Wow!
4:04 "These products are fantastic". You just said that one of your cams failed twice in a matter of months. Doesn't sound fantastic.
Audito Canarsie when they work, they were awesome.
Was the problem ever resolved??
gyver471 no never. We replaced with nest
SOMETIME YOU HAVE TO NO WHAT YOU ARE DOING I TRY EVERY THING I RESOLVED THE ISSUES WELL AND A GOOD MINE SHOULD THAT SHOULD IT
Why don't you just say what the issues with the cameras were in detail? for both cameras to go down simultaneously it just seems to me that you have networking issues.
jsouto77 we thought so too, but we have 250 mbps Internet, a 1.4 Gigabit router. The capacity is there. We tried a lot of things and the Ring people finally decided it was their device. Since it was mounted to the house, they refunded our money and let us keep it. This does not solve the problem however..... so we bought nest devices. No problems since.
jsouto77 point being, the issues were never actually identified or resolved..... they just didn’t work. This is my frustration
I see. Its not so much the capacity of the router or internet (upload I might add) but the quality of the wifi signal to the camera specially for 1080p. Anyways, Glad you found peace with Nest. Take care.
Oh I agree. They sent me two of their ring chimes.... Even though my router was 21 feet from ring cam and direct line of sight.... still no solution
Oh God! why did you record in the outside with that wind noise??????????????????????????? That's more annoying that your "Ring Cams failure".
Because I knew you would love it ;) thanks for watching.
Ring products are good.over priced.just buy from amazon that way no prob with returns
My review on this it's garbage i agree
Thanks now I don’t want Ring!!!
This guy works for Arlo security camera system.
TheBoxster1998 no... no I don't lol.
TheBoxster1998 is actually the one working with Ring.