customers full of crap so I walked off
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- Опубликовано: 15 апр 2023
- Dealing with difficult customers can be challenging, but it's important to remain calm and professional in all situations. Remember that customers are the lifeblood of any business, and their satisfaction is crucial to your success. If you're feeling overwhelmed or frustrated, take a step back and try to see the situation from the customer's perspective. Listen to their concerns and try to find a solution that works for both parties. If you need any advice or tips on how to handle difficult customers, feel free to ask me!
Mate, it sounds like you did the right thing at th3 right time. That job would have just got worse and worse as he would have continuously questioned what you were doing and why. I know it was a paying job but your mental health is worth much more, rather than stress about how shit the job was just focus on the bullet you have avoided and concentrate on something more positive.
All tradesmen can relate. Working for myself for almost 40 years i've gained a 6th sense and i can suss people out within a couple of minutes of being in their house. If iget 'that feeling', i make my excuses and leave. I always go with my gut feeling, every time.
I was in America for 3 weeks in December . I was in this masonry supply yard and they had this funny flyer pinned to the wall. Masons hourly rate , 100 dollars minimum . If you watch , 150 dollars an hour . If you help ,175 dollars an hour . If you worked on it first, 200 dollars an hour . If you tell me how to do it ,250 an hour . If you mention you saw it on the internet, 300 dollars an hour . Obviously pointed at the type of dipstick you encountered 😂. Ya they’d drain the life out of you them clients .
If the spider censers are tingling then walk away. Value your worth and piece of mind.
Don't blame you ,everybody's an expert these days until they try it themselves which they don't
Its people like YOU that keeps my hope in humanity, there are so many cowboys out there it makes a refreshing change to listen and watch a true trades man at work, hope you'll carry on with your vid's no matter what work your doing.... As with your customer he'll find a cowboy soon enough ..lol.
If a customer wants to supply materials just forget m8
Building surveyors say bricklayers are brain dead joiners,probably right as well. This guys been doing it for 30 years, does that mean what he’s doing wrong now, he has been doing wrong for thirty years, bless him
My favourites are the people who, after you have gone round to look at a job, they say they can do it themselves but haven't got the time. It wont take you long. Can you do it as a guvvy job. Listen to their waffle for half an hour, give them a good price of say £1000 and then they text a week later saying - call it £700 and you've got the job. I don't bother replying.
We've all had em telling us how to do the job you've been doing for donkeys I actually pick up my tools and walked away and when the customer asked me what I was doing I just responded with well seeing your such an expert you do it.
Nothing changes Scot. I'm exactly the same. Small cash jobs for weekends etc. They are usually 90% like that. Don't envy you! Stick to what your gut tells you.
Don’t let them get you down brother! And thank you very much for 100s of hours of excellent, informative, educational and most important-very entertaining videos!!!
Good on you Scott. You've earned the right to not put up with crap..happier and easier times ahead .👍
100% correct mate, these are the things that people generally don’t take into account if they’re not self employed. The two worst things in my opinion are dealing with (some) potential customers, who turn out to be absolute fucking idiots who haven’t a clue but still try and insist on something that’s complete bollocks. The second is employing people, good if you have the right people, dreadful if you have the wrong ones. You did the right thing and walked away, it would have led to a disaster sooner or later. I recently did similar when a potential customer turned nasty after I insisted on a deeper foundation for a retaining wall as the existing wasn’t fit for purpose. I don’t think he expected me to just chop it from my workload so he tried to tell me how to do the job and got a bit cheeky. I’ve got plenty good customers who let me get on and pay me without problems so I didn’t need that. I imagine you’re pretty much the same. You can’t please everyone, especially when they’re like the guy you just described.
I'm not in the same line of work as you,but we all meet people like this and end up regretting it when you let the money for work being the deciding factor.
On rare occasions, to save time, a customer might do a simple measurement while I am not there and need to pick up a replacement part. It’s always a terrible idea and I have to remind myself that customers actually don’t know how to properly even read a tape measure or even know how to use one. Lesson learned. I would have walked away from that customer too.
Here here,... Well said that man. We've all met them, many a time.
I feel for you mate ,I'm a kitchen fitter,since youtube everyone thinks they can fit one until u see the fucking mess
They always amaze me these lot. Tell you how the job should be done, then why aren't they doing it. Had it years ago with a know-all, left him the materials which he'd paid for to get on with it himself.
Don't worry about it, I've done this a few times, even had a lady who accused me of being an hour late despite me arriving 5 mins early the date and time agreed by text message and confirmed by her.