How can we solve problems at the primary/secondary care interface?

NHS England has estimated that practices spend around 10-20% of their time on 'lower-value administrative work and work generated by issues at the primary-secondary care interface', so what can we do to address this?
This week Emma speaks to GP Dr Jonathan Griffiths the associate medical director for Primary Care at NHS Cheshire and Merseyside ICB about work he’s been doing in his area to solve some of these challenges.
In this conversation Jonathan explains some of the main problems that happen at the interface between primary and secondary care, how they are aiming to address these in Cheshire and Merseyside and the key things he’s learned through doing this work.
He also talks about why it is so important for the NHS to look at this as a system-wide issue and what the government and NHS England need to do centrally to help support local efforts to address these problems - as well as how this work applies to the interface with other sectors such as community services and mental health.
This episode was presented by GPonline editor Emma Bower. It was produced by Czarina Deen.