Harbor freight warranty sucks. Been trying to get my ICON flush cuts replaced for a month because my local stores never have it in stock and they wont order for me. I asked why and they said thats just how it works. So i have to call around and find a store that has it in stock and pray its still there after i drive there.
Hey cp thanks for addressing this issue with these tool companies northern tool can be added to that Is jandra they suck when it comes to there clutch tools
Buy a new set online and have it shipped to your house. Then return the broken set for a refund with your receipt. If they want to play hardball then you have to adapt.
Hello CP: what a timely video. Not even 4 years ago my Makita palm sander lasted 25 years & did a great job. After it died I purchased a Milwaukee palm sander & I used it ( not abused ) for not even 4 years when the unit failed to hold the sandpaper & then the motor started making ungodly noises. Went to HD & tried to to get a replacement so I could finish the job done. Well it's all battery operated now, built like shit, & costs a fortune. Went to Harbor Freight & purchased the best corded palm sander they offered. Brought it home & it didn't ladt an hour & it died !!!!! Today was doctors appointments so on my way I brought it back for an exchange, very nice people with my receipt & no problem. I hope the replacement lasts longer than hours ??? A lot of people are going to hate me but I love Snap On. Yes it's expensive, my rep is terrific, I never get a hassle or a BS story.. The bottom line is I lost an entire day, the job should have been completed, & now I must reschedule the rest of my week & hope this replacement sander doesn't quit as I must refinish an entire stair case. WISH ME LUCK !!! CP I FULLY UNDERSTAND WHY YOU HATE MILWAUKEE & SO DO I. GOD BLESS & MY BEST TO HENRY. TMP FROM N.J.
CP, you make a really great point about the different tool company's and how they handle their warranties. I thought Capri tools was going to be a better company than what they have turned out to be. It was disappointing that they have already discontinued their reversible ratcheting wrenches in such a short time. They offered a good ratcheting wrenche at a good price with a lifetime warranty and it ended up not being worth the paper the warranty was wrote on!
Hi CP, this was a great video, I've always been a MAC buyer, couple reasons why is their great tools and great warranty. I have on several occasions when I'd come across a random mac truck and bring a couple broken tools on board, never had met the dealer and hand him the tool, he then would go to a part of his truck and hand me a replacement and if there anything else i needed. Spot on service😊 kind of like sears back in the day. Keep the vids coming.
Not going to lie CP, there are some topics you’ve discussed that I haven’t agreed with, but the key point in your message in this one of if these companies are going to be around to warranty your stuff is a solid point. I definitely agree, daily drivers this should be a factor when buying, I’ve changed a majority of my basic hand tools that I use the most over to snappy and Mac for that simple fact, that once I die and pass these on to my kids, they’ll still be not only serviceable but able to warranty out as well. As for my one time use tools, those fall into another category for me when purchasing
I sometimes have a very hard time conveying my point but somehow I managed to get everything out with out going off the rails to far!! Lol it's not a problem buying cheap tools but you certainly need to understand that you sacrifice the sales gimmicks of the "lifetime warranty" bait and switch. Great neck tools is a great example they got bought out by oem tools and I reached out to OEM Tools and they said they do not longer offer warranty claims for great neck any longer even though they own them!! Pretty dirty company!!
@@CPthetooladdictyea when I started my mobile service and car flipping, I was in that gray area where I didn’t want to blow my budget overall. But of course the tool addiction part, I definitely found out quick I was not only buying useless tools but just not quality on some stuff in general. And I think that after long term once I found where I was financially and what I really needed my focus on brands and quality and warranty kind of changed. Wish I had learned that part when I looked at my dads and uncles tools, they’re main hand and power tools were Mac and snapon, while other random stuff may have been something less. That’s where I see a lot of new techs stumble on as well. But ya this video really delivered well, great job on it.
I’ve made it a point to contact customer services of tool brands before I make a purchase just to see what I’m in for ahead of time. That experience alone is one of the driving factors of me wanting to purchase from an entire brand, which is also to say I primarily buy off of tool trucks.
Your right on the right tool for the job I bought 3/8 drive cordless matco ratchet didn't think I would use it much it's the first thing I reach for break it loose manually an spin it out saves bunch of time threw the day
My warranty experience at harbor freight was smooth. Brought my busted stuff (5mm allen socket, 2 ratchets, and 3 flex head ratcheting wrenches) and found the equivalent replacement (pitsburg for pitsburg icon for icon) stock to the front and they gave me a zeroed out receipt tossed my broken stuff and handed me the new parts :)
This entire model is on borrowed time. It's relying on the economic boom in China to make it worthwhile for HF. Now that China's economy is starting to falter, these generous warranty on dirt cheap tools are going to become much more limited.
I feel any issue I ever have is mostly isolated to torx bits, but all 3 of our tool truck dealers has been easy to work with if something does break or even just wear out. My most warrantied tool is torx bits, T30 especially. I own a 3/8 drive T30 from Mac, Matco, and Snapon for this reason. I think the Matco bit has broken the most, but my snapon bit (according to our dealer) is the strongest they offer. GM loves loctite and they love T30's. I can usually find ways to save some money by buying cheaper alternatives, but for torx sets, I need to know that whatever brand I go with will have my back, because otherwise I could be spending as much as $200 on just T30's a year.
A great example of this is SK tools. I’ve got some great old SK tools I got around 25-30 years ago. One of my ratchets broke, they wouldn’t warranty because the company had changed ownership. They still make tools, but they refuse to cover the “lifetime” warranty from previous owners.
I have to say that our Harbor freight will pull a set off the shelf and warranty a single tool as close as they can to the original product they have in stock and sell the "now partial" set on their clearance shelf. Not saying all of them do that. I am a home mechanic, I have learned most from this channel and Pine Hallow Diagnostics. I now order online from the tool truck companies when I need to.
CP- love you brotha. You always keep it real. I fully agree that I would bet SnapOn will be around in 20 years. I can’t say the same for amazon brands. HOWEVER. Let’s say I break a tool after 10 years and can’t get a replacement. Well it doesn’t really matter if that tool was 1/8th the price and worked for 10 years. I’ll just buy another and I’ll still be way ahead that I would have been if I bought Tool Truck brand (like SnapOn) But hey everyone just do what’s right for you with the budget you have.
I have had them all...usag, sk facom, matco.......been working on the line 35 years..i have seen them come and go.. snap on hands down is expensive but the best... if they dont make it any more they give you a better one.. always made in gne usa..as for tge rest of the tool co.s. you get the flavor of the day...
Harbor Freight does in fact replace hand tools that they no longer carry with the next similar tool. I've done it twice. May depend on your local store. But the same could be said about your specific tool truck. And if it's something they still carry but don't have in stock they will order it for you. Again, may depend on your store and the time may vary but the same can certainly be said about all tool trucks. The same can't be said about their power tools up until very recently though unfortunately. And as much as you mighy not like it or want to agree, Harbor Freight isn't going anywhere but up in the lifetime of me, you, or anyone watching this video.
Spot on. My newish but local hf is awful with warranty. Our old Mac guy would warranty the gravel in the parking lot. The new one is terrible. Our old snap on guy rarely appeared and wouldn't warranty shit. The new one is a younger dude that was a tech. I've seen him warranty hand tools that were cut up, ground down and welded. Tekton and others will drop one in the mail with a picture. Tool truck brands depend A LOT on your rep.
Well most guys like myself trew away the stuff they refused to warranty years ago they basically revamped 13 yrs ago now and hit the reset button so as far as I'm concerned they have 13yrs of tools icon has been around for 5 if they are around in 20yrs I will maybe give them the benefit of the doubt. Don't kid yourself hf isn't going anywhere you must forget walmart was blowing up in the 90s and fast forward 30yrs they have destroyed themselves and their marketing isn't much different than harbor freights maybe a little less aggressive and offensive but they are closing stores down at a alarming pace I'm only 45 but I've only great companies that stand behind service quality and fight for their customers survive the test of time eric smidt spends his free time dealing in art collections and hob knobing with the miscreants of America he could care less about tools or the people that work there his mind is only on money and greed.
Great example: I had an old snap on 24" prybar. The tip got damaged (I don't know how 😂) and got a new striking prybar with the new handle. Instantly and for free.
Should make a video on those sweet Cornwell comfort grip flex head ratchet wrenches i saw a 3:22. Just about to buy a set and wondering how yours are holding up
Tools definitely can make a job go faster, but faster is not always better if something is missed. For huskey tools, I had a coworker break one and threw it in a scrap hopper. I took it to HD and they didn't make that model anymore, so they gave me a ratchet close to the one I was replacing. Lowes with craftsman I took and old ratchet for a coworker in and the didn't have it. They ended up giving me the newer style ratchet that was closest to what I was returning. Now I did have an old Mac breaker bar from the 50's that I broke when I called them to try and warranty it they said they no longer make parts for that model. They did send me a rebuild kit for a newer style, but it didn't fit. I actually made a video of that breaker bar, I ended up ordering a kit from a company in England and modified the bar to fit the new anvil. the breaker bar is still in use. Nice video!!
That's not the case by the guys I know that are professional technicians the only people I see that go to fast are unskilled and just trying to make money and have no care for the craft or the quality of work they put out true professionals don't cut corners or take longer to finish the job then requires and they always leave a car better then they started working on it. That's a fact if you have different experiences, you are working in an environment that doesn't promote excellence. Me accountability is 100% in play at all times. I highly recommend that you contact mac tools again and explain that the part they sent was not correct most likely you will get a new breaker bar and will get to retire your old one free of charge I've done this many times.
@CPthetooladdict I'm not talking about auto mechanics. I'm talking Maintenance mechanics, general mechanics,milrights, some of the guys I work with. The few times I have delt with an auto mechanic, I always find things that were missed, guess I should look for another place to go. I always try and fix what ever I can myself. I just pulled the transmission on a vw routan and did a complete rebuild, first time ever.
0:13.. I actually heard it the other day when some other RUclips'r tried to take his Klutch (Northern Tool brand) wrench back to Northern Tool, and the manager explained to him that lifetime meant the lifetime of the tool, not a person's lifetime... that store manager, had no clue....😂
I have a snapon ratchet thats old enough to only say "Patent Pending" not sure if I could warranty that one, but thwy have always taken care of me with all the stuff ive bought off the truck new or used. SBD has been great to work with for warranty stuff for my MAC and Proto stuff, and they have even replaced plenty of older craftsman out of my junk yard box with new versions with much finer tooth counts, may not be USA made anymore, but they gave me rhe next best thing that they had that was comparable. Tool trucks are about warranty and service just as much as they are about quality tools. Everything breaks or wears out. Spending your money with a company that will still be aroundin 5 or 50 years is important, even if it costs a few bucks more.
@@CPthetooladdict I doubt I will ever have to warranty it, it is a non reversing female drive ratchet, and I don't have the male/male anvil, so it's not like I can use it. Besides, it still works perfectly, all 16 glorious teeth.
Ive had issues "warrantying" tools from everyone the last few years. Matco had plenty of torx sets available to sell but couldnt replace a t15. Hf stopped warranty on everything but basic hand tools. I had to send several texts to get a cornwell pic replaced. The rep was mad because i couldve dropped it off at a competitor to have him replace it. I didnt buy it from a competitor. It took 3 different snap on reps to get an old snap on ratchet replaced. Lowes craftsman is a joke. I threw my gunmetal chrome ratchets away after dealing with them once.
This is almost exactly how I feel. Why guys defend HFT is beyond me; like real mechanics too not 70 year old hobbiests. I’m a little sad about Craftsman and S-K as those warranties will get you trash now in the case of craftsman and S-K is a dice roll if it’s going to be USA or Chinese. But I have rarely needed to use those warranties because they built quality tools. Now Harbor Freight? I have thrown so many things from there in the trash it’s sad. I did bother warrantying some impact sockets only to get even crappier ones in return. What’s a guys time worth? The hours you spend driving and waiting in line can’t be worth it?!?! I don’t have much Snap-On but the little stuff I have is as good as new 20 years later. Do you know what a 20 year old screwdriver from harbor freight looks like? A completely useless piece of trash that has its handle falling apart and would cam out even with a 97 year old grandmother using it.
Its because harbo freights main goal is to try and empower diy mechanics and its gotten ugly because those some consumers have waged war on professionals not all of them but a good enough amount of diy hacks are consistently makin a fuss!
If you have to ship and receive a warranty claim from halfway across the world can also be a major problem if you need your tools for work. Also if it's something more bulky like a toolbox, it's probably not even worth it.
I can tell you right now Harbor Freight does do that I had a pair of their vice grips the Jawd lined up horrible I took them back in They didn't make that model anymore They gave me the newer version for a replacement no questions asked
That blue handle is sweet, don’t think I’ve ever seen a full set of those, I haven’t even come across just one yet and I’ve been swapmeeting and pawn shopping for 15 years. I must be fairly rare
Cp nails it again. Most the slowboys and punks bragging about HF warranty don’t break things. Can’t beat snapon warranty. Just can’t. Even the Mac drill bit warranty took 3 weeks to get me a replacement. Snapon guy typically gives you something good no questions on the spot
Glad a tribus o2 sensor wrench never caught my eye. I’d have probably bought it and be stuck right about now. This is the first time I’ve ever heard you speak poorly about capri
Thats because capri has shown there true colors they are a very despicable company they think criticism and supporting slandours characters they give tools to is helping them. I also dont want to be associated with those people are far from professionals that shill for capri you can bet your life that they never say anything bad about their tools that suck!!
Great points cp. Craftsmen is gone and only warranties what their dealers want to new tools are nade in China. I donot trust harbor frieght to warranty anything to much changing. Tool truck dealers will do more to warranty because if they donot you will walk away and go aomewhere else.
A coworker purchased a Pittsburgh digital caliper from Horrible Freight and the digital screen died three days past the 90 day warranty. They store gave him the middle finger and now he has a Wuhan paper weight. A busted tool that you need isn’t a big deal to a weekend warrior but when you’re living or dying on flat rate you need your shit to work and you don’t want or need the hassle of chasing a warranty. That even goes for an unstable tool truck guy that you can’t find with the FBI unless you owe him a shit ton of money.
been trying for almost a year to get a kolbalt ratcheting wrench replaced still has not happened now lowes and rona are one company so i will try again in the new year
As a diesel mechanic, I simply cannot afford "CHEAP" tools. Not inexpensive but cheap. I can't afford to have it crumble on jobs often, and I can afford to buy it twice when it breaks after the company went tit$ up. I prefer USA made tools.
The thing about harbor freight.. Let's say you have a set of socket... From 3/8" to 1 inch.. Let's say you. Is one of socket break.. on you... Now you have to warranty the whole set.. Say one socket get lost Now your SOL..
Whats your recommendation for a tool brand that is the closest to the big three for warranty and quality but with an online store and online warranty process (not a pro with access to a tool truck)? I've been really liking Tekton and hope they are around for a long time and warranty tools during that time, but i havent broke any yet.
Tekton has really been as solid as I can find for all customer support. If I'm being honest, they really are putting in the most effort!! Are they perfect? No they are not the best but they have really proven that for a diy they make a perfect solution.
i am a yong mecain i work for my self i wiil fix anythig i can this vid help me thenk you i use harbor frate tools craftsman and mac and snapon i am blest with a good harbor frate if onec i broke a pitspurg nut driver and they gave me an icon becuse they had no pists berg thank you helping in buying tools cp
I started buying tool truck tools about 30 years ago i had popular mechanics frum Wal-Mart and similar products that you can no longer get warranted i have a lot of old craftsman i love the craftsman professional wrenches made buy Armstrong but same thing no more sears stores they say you can get them warranted at lowes but haven't tried but I'm not happy with craftsman they left a bad taste in my mouth
I definitely love my old Craftsman Pro and Craftsman Industrial wrenches and screw drivers, but it might be time to move them to display status since they can't be replaced like for like anymore.
Lifetime warranty.. :/ I know I bought $10,000 in SK tools because it was American made and it's what I used in the Military and then got hosed 5 years later. A warranty is a thing you hope to have, that's promised, but can be torn right out from under you at any moment. Now I'm stuck with all these tools and there's no way the Chinese company SK will make anything right if I have a problem. The Production is already starting to be outsourced to Gina.
Unless you’re seriously abusing your tools those S-Ks will outlast you! I have S-K wrenches that are older than me and are still perfect. Even the old round head ratchets can’t be killed! Can’t say the same thing about my Matco 88s although I like them better they aren’t as tough.
@@OldBeaterGarage Sockets are already starting to peen. I am not a Pro, that is all my experience from building hotrods at home and regular car maintenance. The quality even of the the sockets from 6 years ago isn't the same as the ones from 25 years ago. My 1/2" is all classic SK and they are much tougher.
I hear so many say harbor freight has the best warranty. But it costs time and gas to go warranty something. Yeah yeah yeah sometimes the truck won’t have it on the truck and you’ll have to wait….but still I’d rather do that than drive way the hell over to harbor freight. Snap on and matco are my choice. I’d like to try Mac but their student program is a nightmare to get into lol
Completely agree its definitely a wash that statement is definitely subjective considering most mechanics can leave tools on there boxes and a dealer will stop by and warranty them lol
Yes I have a video on them it was kinda disappointing i actually like boxo they seem like good brand of the 3 rebrand companies that promote the full sets like that. Teng tools seems to be the worst. Sonic is definitely better then them.
I can't say about doing online warranties, but unless your dealer is a POS, an in person warranty of a tool shouldn't matter if it's been passed down or bought 2nd hand.
CP - I used to enjoy your content very much at 55 years old. Thanks to you, I’m fully aware of whats happening behind the scenes at Craftsman and Harbor Freight. Recently your disdain and somewhat bashing of these companies has me scrolling past your channel. I know you’re trying to reach a particular audience here and I wish you luck. For now…I’m out.
Harbor freight warranty sucks. Been trying to get my ICON flush cuts replaced for a month because my local stores never have it in stock and they wont order for me. I asked why and they said thats just how it works. So i have to call around and find a store that has it in stock and pray its still there after i drive there.
That's very interesting!!
Hey cp thanks for addressing this issue with these tool companies northern tool can be added to that Is jandra they suck when it comes to there clutch tools
Harbor freight warranty was great a few years ago. Guys using them as a loan a tool store ruined that.
Hft also has a number to call for replacment tools
Buy a new set online and have it shipped to your house. Then return the broken set for a refund with your receipt. If they want to play hardball then you have to adapt.
Hello CP: what a timely video. Not even 4 years ago my Makita palm sander lasted 25 years & did a great job. After it died I purchased a Milwaukee palm sander & I used it ( not abused ) for not even 4 years when the unit failed to hold the sandpaper & then the motor started making ungodly noises. Went to HD & tried to to get a replacement so I could finish the job done. Well it's all battery operated now, built like shit, & costs a fortune. Went to Harbor Freight & purchased the best corded palm sander they offered. Brought it home & it didn't ladt an hour & it died !!!!! Today was doctors appointments so on my way I brought it back for an exchange, very nice people with my receipt & no problem. I hope the replacement lasts longer than hours ??? A lot of people are going to hate me but I love Snap On. Yes it's expensive, my rep is terrific, I never get a hassle or a BS story.. The bottom line is I lost an entire day, the job should have been completed, & now I must reschedule the rest of my week & hope this replacement sander doesn't quit as I must refinish an entire stair case. WISH ME LUCK !!! CP I FULLY UNDERSTAND WHY YOU HATE MILWAUKEE & SO DO I. GOD BLESS & MY BEST TO HENRY. TMP FROM N.J.
CP, you make a really great point about the different tool company's and how they handle their warranties. I thought Capri tools was going to be a better company than what they have turned out to be. It was disappointing that they have already discontinued their reversible ratcheting wrenches in such a short time. They offered a good ratcheting wrenche at a good price with a lifetime warranty and it ended up not being worth the paper the warranty was wrote on!
They hand out tools to yes boys and don't like criticism at all they are a terrible company!!
Definitely some good points here. Being able to warranty tools is huge, and I’m trying to teach that to the younger techs in our shop.
Thank you
Hi CP, this was a great video, I've always been a MAC buyer, couple reasons why is their great tools and great warranty. I have on several occasions when I'd come across a random mac truck and bring a couple broken tools on board, never had met the dealer and hand him the tool, he then would go to a part of his truck and hand me a replacement and if there anything else i needed. Spot on service😊 kind of like sears back in the day.
Keep the vids coming.
I'm glad it was helpful! Thank you for sharing!!
I loved the Wright mention! Their wrenches and sockets are awesome!!
Where would one pick up those Wright wrenches ?
I live in a small town that has two distributors.
Tekton’s warranty is fantastic. I have used it a few times and you send in a picture and they send the tool out to you no questions asked
I have to agree!
Best in the tool business. It's not even close.
Exactly right, replace any module without programming or coding it, it’s nothing but a brick. The best mechanics need the best tools.
How about chasing electrical issues without a meter or test light!! Lol
Incredible video brother. Thanks for sharing. Keep the content coming. Enjoy your night. Much love and RESPECT
Much appreciated
Hello again, CP
Thank you for another Great Video 👍 Your spot on as always 👍
Very welcome
Snap On is a great AMERICAN company with a SUPERB warranty. Just the facts! Love the video pal!
Not going to lie CP, there are some topics you’ve discussed that I haven’t agreed with, but the key point in your message in this one of if these companies are going to be around to warranty your stuff is a solid point. I definitely agree, daily drivers this should be a factor when buying, I’ve changed a majority of my basic hand tools that I use the most over to snappy and Mac for that simple fact, that once I die and pass these on to my kids, they’ll still be not only serviceable but able to warranty out as well. As for my one time use tools, those fall into another category for me when purchasing
I sometimes have a very hard time conveying my point but somehow I managed to get everything out with out going off the rails to far!! Lol it's not a problem buying cheap tools but you certainly need to understand that you sacrifice the sales gimmicks of the "lifetime warranty" bait and switch. Great neck tools is a great example they got bought out by oem tools and I reached out to OEM Tools and they said they do not longer offer warranty claims for great neck any longer even though they own them!! Pretty dirty company!!
@@CPthetooladdictyea when I started my mobile service and car flipping, I was in that gray area where I didn’t want to blow my budget overall. But of course the tool addiction part, I definitely found out quick I was not only buying useless tools but just not quality on some stuff in general. And I think that after long term once I found where I was financially and what I really needed my focus on brands and quality and warranty kind of changed. Wish I had learned that part when I looked at my dads and uncles tools, they’re main hand and power tools were Mac and snapon, while other random stuff may have been something less. That’s where I see a lot of new techs stumble on as well.
But ya this video really delivered well, great job on it.
Merry Christmas guy thanks for the video advice and commentary I appreciate the work and money you spend to these !!!
Happy holidays!
I’ve made it a point to contact customer services of tool brands before I make a purchase just to see what I’m in for ahead of time. That experience alone is one of the driving factors of me wanting to purchase from an entire brand, which is also to say I primarily buy off of tool trucks.
That's a smart move for sure!!
Absolutely cp you knocked this topic out of the park
Thanks you Im happy it was a positive impact!!
Your right on the right tool for the job I bought 3/8 drive cordless matco ratchet didn't think I would use it much it's the first thing I reach for break it loose manually an spin it out saves bunch of time threw the day
Thank you for your reviews as a novice tech I appreciate the input you bring. I found you from a call out of Mr.subaru haha
Thanks for the sub!
@@CPthetooladdict of course no problem I wish you the best with your channel! Keep the content coming
@@CPthetooladdict of course no problem I wish you the best with your channel! Keep the content coming
My warranty experience at harbor freight was smooth. Brought my busted stuff (5mm allen socket, 2 ratchets, and 3 flex head ratcheting wrenches) and found the equivalent replacement (pitsburg for pitsburg icon for icon) stock to the front and they gave me a zeroed out receipt tossed my broken stuff and handed me the new parts :)
And you’ll be back in there in another few months warrantying it out again.
This entire model is on borrowed time. It's relying on the economic boom in China to make it worthwhile for HF. Now that China's economy is starting to falter, these generous warranty on dirt cheap tools are going to become much more limited.
Hell yeah CP you are the fuggin dude!!
I feel any issue I ever have is mostly isolated to torx bits, but all 3 of our tool truck dealers has been easy to work with if something does break or even just wear out. My most warrantied tool is torx bits, T30 especially. I own a 3/8 drive T30 from Mac, Matco, and Snapon for this reason. I think the Matco bit has broken the most, but my snapon bit (according to our dealer) is the strongest they offer. GM loves loctite and they love T30's. I can usually find ways to save some money by buying cheaper alternatives, but for torx sets, I need to know that whatever brand I go with will have my back, because otherwise I could be spending as much as $200 on just T30's a year.
Torx are a very high warranty item!!
A lot of tool warranties are only good to the original Purchaser
Great advice and wisdom!!! I agree 100% I have had the same experiences with warranties!!!
Thanks for watching!
A great example of this is SK tools. I’ve got some great old SK tools I got around 25-30 years ago. One of my ratchets broke, they wouldn’t warranty because the company had changed ownership. They still make tools, but they refuse to cover the “lifetime” warranty from previous owners.
Thanks for sharing
Spot on!
Anyone familiar with Wizard tools? They were sold through Western Auto. My dad bought them in the early 1960's
Never heard of them!!
I have to say that our Harbor freight will pull a set off the shelf and warranty a single tool as close as they can to the original product they have in stock and sell the "now partial" set on their clearance shelf. Not saying all of them do that. I am a home mechanic, I have learned most from this channel and Pine Hallow Diagnostics. I now order online from the tool truck companies when I need to.
CP- love you brotha. You always keep it real. I fully agree that I would bet SnapOn will be around in 20 years. I can’t say the same for amazon brands.
HOWEVER. Let’s say I break a tool after 10 years and can’t get a replacement. Well it doesn’t really matter if that tool was 1/8th the price and worked for 10 years. I’ll just buy another and I’ll still be way ahead that I would have been if I bought Tool Truck brand (like SnapOn)
But hey everyone just do what’s right for you with the budget you have.
Thanks, I appreciate the support means the world to me!!
I have had them all...usag, sk facom, matco.......been working on the line 35 years..i have seen them come and go.. snap on hands down is expensive but the best... if they dont make it any more they give you a better one.. always made in gne usa..as for tge rest of the tool co.s. you get the flavor of the day...
Thanks for sharing
Harbor Freight does in fact replace hand tools that they no longer carry with the next similar tool. I've done it twice. May depend on your local store. But the same could be said about your specific tool truck. And if it's something they still carry but don't have in stock they will order it for you. Again, may depend on your store and the time may vary but the same can certainly be said about all tool trucks. The same can't be said about their power tools up until very recently though unfortunately. And as much as you mighy not like it or want to agree, Harbor Freight isn't going anywhere but up in the lifetime of me, you, or anyone watching this video.
Spot on. My newish but local hf is awful with warranty. Our old Mac guy would warranty the gravel in the parking lot. The new one is terrible. Our old snap on guy rarely appeared and wouldn't warranty shit. The new one is a younger dude that was a tech. I've seen him warranty hand tools that were cut up, ground down and welded. Tekton and others will drop one in the mail with a picture. Tool truck brands depend A LOT on your rep.
Well most guys like myself trew away the stuff they refused to warranty years ago they basically revamped 13 yrs ago now and hit the reset button so as far as I'm concerned they have 13yrs of tools icon has been around for 5 if they are around in 20yrs I will maybe give them the benefit of the doubt. Don't kid yourself hf isn't going anywhere you must forget walmart was blowing up in the 90s and fast forward 30yrs they have destroyed themselves and their marketing isn't much different than harbor freights maybe a little less aggressive and offensive but they are closing stores down at a alarming pace I'm only 45 but I've only great companies that stand behind service quality and fight for their customers survive the test of time eric smidt spends his free time dealing in art collections and hob knobing with the miscreants of America he could care less about tools or the people that work there his mind is only on money and greed.
Great example: I had an old snap on 24" prybar. The tip got damaged (I don't know how 😂) and got a new striking prybar with the new handle. Instantly and for free.
Glad it helped!
Should make a video on those sweet Cornwell comfort grip flex head ratchet wrenches i saw a 3:22.
Just about to buy a set and wondering how yours are holding up
Amazing ive had a couple of the joints get loose and warranty them they are not a wrench i would want to soley rely on but they come in very handy!!
Tools definitely can make a job go faster, but faster is not always better if something is missed. For huskey tools, I had a coworker break one and threw it in a scrap hopper. I took it to HD and they didn't make that model anymore, so they gave me a ratchet close to the one I was replacing. Lowes with craftsman I took and old ratchet for a coworker in and the didn't have it. They ended up giving me the newer style ratchet that was closest to what I was returning. Now I did have an old Mac breaker bar from the 50's that I broke when I called them to try and warranty it they said they no longer make parts for that model. They did send me a rebuild kit for a newer style, but it didn't fit. I actually made a video of that breaker bar, I ended up ordering a kit from a company in England and modified the bar to fit the new anvil. the breaker bar is still in use. Nice video!!
That's not the case by the guys I know that are professional technicians the only people I see that go to fast are unskilled and just trying to make money and have no care for the craft or the quality of work they put out true professionals don't cut corners or take longer to finish the job then requires and they always leave a car better then they started working on it. That's a fact if you have different experiences, you are working in an environment that doesn't promote excellence. Me accountability is 100% in play at all times. I highly recommend that you contact mac tools again and explain that the part they sent was not correct most likely you will get a new breaker bar and will get to retire your old one free of charge I've done this many times.
@CPthetooladdict I'm not talking about auto mechanics. I'm talking Maintenance mechanics, general mechanics,milrights, some of the guys I work with. The few times I have delt with an auto mechanic, I always find things that were missed, guess I should look for another place to go. I always try and fix what ever I can myself. I just pulled the transmission on a vw routan and did a complete rebuild, first time ever.
0:13.. I actually heard it the other day when some other RUclips'r tried to take his Klutch (Northern Tool brand) wrench back to Northern Tool, and the manager explained to him that lifetime meant the lifetime of the tool, not a person's lifetime... that store manager, had no clue....😂
My local NAPA told me, if it breaks bring it back to me.
I have a snapon ratchet thats old enough to only say "Patent Pending" not sure if I could warranty that one, but thwy have always taken care of me with all the stuff ive bought off the truck new or used.
SBD has been great to work with for warranty stuff for my MAC and Proto stuff, and they have even replaced plenty of older craftsman out of my junk yard box with new versions with much finer tooth counts, may not be USA made anymore, but they gave me rhe next best thing that they had that was comparable.
Tool trucks are about warranty and service just as much as they are about quality tools. Everything breaks or wears out. Spending your money with a company that will still be aroundin 5 or 50 years is important, even if it costs a few bucks more.
You most certainly could however I would not because of nostalgic purpose lol
@@CPthetooladdict I doubt I will ever have to warranty it, it is a non reversing female drive ratchet, and I don't have the male/male anvil, so it's not like I can use it. Besides, it still works perfectly, all 16 glorious teeth.
Happy holidays my brother to you and Henry
Pedo, I wish I was visiting you for Christmas. I'd be in warmer weather and get to see a good friend!!
Mac has gave me several issues with warranty over the phone. Klein aswell. Every other company so far so good.
Ive had issues "warrantying" tools from everyone the last few years. Matco had plenty of torx sets available to sell but couldnt replace a t15. Hf stopped warranty on everything but basic hand tools. I had to send several texts to get a cornwell pic replaced. The rep was mad because i couldve dropped it off at a competitor to have him replace it. I didnt buy it from a competitor. It took 3 different snap on reps to get an old snap on ratchet replaced. Lowes craftsman is a joke. I threw my gunmetal chrome ratchets away after dealing with them once.
The supplie chain issues have definitely been a problem as well as the pandemic still haunting us!
Honestly tool truck brands will stand behind the product far better than box stores ever will
💯
This is almost exactly how I feel. Why guys defend HFT is beyond me; like real mechanics too not 70 year old hobbiests. I’m a little sad about Craftsman and S-K as those warranties will get you trash now in the case of craftsman and S-K is a dice roll if it’s going to be USA or Chinese. But I have rarely needed to use those warranties because they built quality tools. Now Harbor Freight? I have thrown so many things from there in the trash it’s sad. I did bother warrantying some impact sockets only to get even crappier ones in return. What’s a guys time worth? The hours you spend driving and waiting in line can’t be worth it?!?! I don’t have much Snap-On but the little stuff I have is as good as new 20 years later. Do you know what a 20 year old screwdriver from harbor freight looks like? A completely useless piece of trash that has its handle falling apart and would cam out even with a 97 year old grandmother using it.
Its because harbo freights main goal is to try and empower diy mechanics and its gotten ugly because those some consumers have waged war on professionals not all of them but a good enough amount of diy hacks are consistently makin a fuss!
warranty is only long as the company is still in business
JDT said that snapon has about 35% of what they sell is made in the USA.
Nick likes to mess with people sometimes you have to understand hes just rubbing salt in the snap-on fanboys eyes!! Lol
That makes sense....
@Sundayfunnies unfortunately he takes some heat for that but he's just doing it because they are to uptight!!
Have had some locations deny the warranty on some "lifetime warranty" tools. Hazard Fraud is a mixed bag of trash.
If you have to ship and receive a warranty claim from halfway across the world can also be a major problem if you need your tools for work. Also if it's something more bulky like a toolbox, it's probably not even worth it.
I can tell you right now Harbor Freight does do that I had a pair of their vice grips the Jawd lined up horrible I took them back in They didn't make that model anymore They gave me the newer version for a replacement no questions asked
I took the head off my 1974 F-100 standing in the engine compartment with my feet on the ground. I only used hand tools 🛠. Try that now
That blue handle is sweet, don’t think I’ve ever seen a full set of those, I haven’t even come across just one yet and I’ve been swapmeeting and pawn shopping for 15 years. I must be fairly rare
I've got a few wish cornwell would bring them back!!
Cp nails it again.
Most the slowboys and punks bragging about HF warranty don’t break things. Can’t beat snapon warranty. Just can’t.
Even the Mac drill bit warranty took 3 weeks to get me a replacement.
Snapon guy typically gives you something good no questions on the spot
Proto tools warranty is also pretty good
Glad a tribus o2 sensor wrench never caught my eye. I’d have probably bought it and be stuck right about now. This is the first time I’ve ever heard you speak poorly about capri
Thats because capri has shown there true colors they are a very despicable company they think criticism and supporting slandours characters they give tools to is helping them. I also dont want to be associated with those people are far from professionals that shill for capri you can bet your life that they never say anything bad about their tools that suck!!
Great points cp. Craftsmen is gone and only warranties what their dealers want to new tools are nade in China. I donot trust harbor frieght to warranty anything to much changing. Tool truck dealers will do more to warranty because if they donot you will walk away and go aomewhere else.
Is SOL like AOL but in a different format?
I've got a 60yr old Snap On 1/2" ratchet that was cut down after the handle bent and the face plate is cracked. Think they'll warranty it out for me?
You mite be surprised but if you cut it down you voided the warranty.
A coworker purchased a Pittsburgh digital caliper from Horrible Freight and the digital screen died three days past the 90 day warranty. They store gave him the middle finger and now he has a Wuhan paper weight. A busted tool that you need isn’t a big deal to a weekend warrior but when you’re living or dying on flat rate you need your shit to work and you don’t want or need the hassle of chasing a warranty. That even goes for an unstable tool truck guy that you can’t find with the FBI unless you owe him a shit ton of money.
That's another reason I can't stand that store the 90 day Warranty is such a garbage marketing tactic
been trying for almost a year to get a kolbalt ratcheting wrench replaced still has not happened now lowes and rona are one company so i will try again in the new year
Wow thats crazy and absurd!!
As a diesel mechanic, I simply cannot afford "CHEAP" tools. Not inexpensive but cheap. I can't afford to have it crumble on jobs often, and I can afford to buy it twice when it breaks after the company went tit$ up. I prefer USA made tools.
That's a fantastic comment and really hit the nail on the head. I totally agree that the brand name isn't a factor. The quality matters 100%
The thing about harbor freight.. Let's say you have a set of socket... From 3/8" to 1 inch.. Let's say you. Is one of socket break.. on you... Now you have to warranty the whole set.. Say one socket get lost
Now your SOL..
Whats your recommendation for a tool brand that is the closest to the big three for warranty and quality but with an online store and online warranty process (not a pro with access to a tool truck)? I've been really liking Tekton and hope they are around for a long time and warranty tools during that time, but i havent broke any yet.
Tekton has really been as solid as I can find for all customer support. If I'm being honest, they really are putting in the most effort!! Are they perfect? No they are not the best but they have really proven that for a diy they make a perfect solution.
@@CPthetooladdict awesome thanks for the response and the insight, think I’ll stick with them!
Was it just a coincidence that the JDT Co warranty checker is in your top drawer?
Funny story ask jdtco who introduced him that tool? Lol its from k tool lll
Thats good stuff!
Thanks man!!
Most confuse warranty with the old sears Craftsman tools warranty now it's the same as Mac and proto warranty with doest cover abuse
Exactly 💯
i am a yong mecain i work for my self i wiil fix anythig i can this vid help me thenk you i use harbor frate tools craftsman and mac and snapon i am blest with a good harbor frate if onec i broke a pitspurg nut driver and they gave me an icon becuse they had no pists berg thank you helping in buying tools cp
You are welcome
I started buying tool truck tools about 30 years ago i had popular mechanics frum Wal-Mart and similar products that you can no longer get warranted i have a lot of old craftsman i love the craftsman professional wrenches made buy Armstrong but same thing no more sears stores they say you can get them warranted at lowes but haven't tried but I'm not happy with craftsman they left a bad taste in my mouth
I definitely love my old Craftsman Pro and Craftsman Industrial wrenches and screw drivers, but it might be time to move them to display status since they can't be replaced like for like anymore.
Ace hardware seems to be a better place to warranty craftsman ive found you mite want to check them out next time!
Lifetime warranty.. :/ I know I bought $10,000 in SK tools because it was American made and it's what I used in the Military and then got hosed 5 years later. A warranty is a thing you hope to have, that's promised, but can be torn right out from under you at any moment. Now I'm stuck with all these tools and there's no way the Chinese company SK will make anything right if I have a problem. The Production is already starting to be outsourced to Gina.
Unless you’re seriously abusing your tools those S-Ks will outlast you! I have S-K wrenches that are older than me and are still perfect. Even the old round head ratchets can’t be killed! Can’t say the same thing about my Matco 88s although I like them better they aren’t as tough.
@@OldBeaterGarage Sockets are already starting to peen. I am not a Pro, that is all my experience from building hotrods at home and regular car maintenance. The quality even of the the sockets from 6 years ago isn't the same as the ones from 25 years ago. My 1/2" is all classic SK and they are much tougher.
Sk supposedly is making a usa brand to full fill the warranty on the premium sk tools
@@MikeWolf-427 that’s just sad. I hope the new USA S-K is better.
I hear so many say harbor freight has the best warranty. But it costs time and gas to go warranty something. Yeah yeah yeah sometimes the truck won’t have it on the truck and you’ll have to wait….but still I’d rather do that than drive way the hell over to harbor freight. Snap on and matco are my choice. I’d like to try Mac but their student program is a nightmare to get into lol
Completely agree its definitely a wash that statement is definitely subjective considering most mechanics can leave tools on there boxes and a dealer will stop by and warranty them lol
I don’t think CAPRI will last have you tired SONIC tool out yet ?
Yes I have a video on them it was kinda disappointing i actually like boxo they seem like good brand of the 3 rebrand companies that promote the full sets like that. Teng tools seems to be the worst. Sonic is definitely better then them.
What is the policy for Matco and Snap-On on passing tools down to your kids, I thought you had to be the original buyer
I can't say about doing online warranties, but unless your dealer is a POS, an in person warranty of a tool shouldn't matter if it's been passed down or bought 2nd hand.
Never had a dealer or the company questioned me if I was the original owner unless it was a toolbox
CP, does Capri make their tools or are they just a reseller like HF? Thanks
Rebrands like harbor freight
@@CPthetooladdictI had the same question. I can’t find out where the wave drives come from
Lol shrimps out of luck my life story
Lol that was fun to add in!!
CP - I used to enjoy your content very much at 55 years old. Thanks to you, I’m fully aware of whats happening behind the scenes at Craftsman and Harbor Freight. Recently your disdain and somewhat bashing of these companies has me scrolling past your channel. I know you’re trying to reach a particular audience here and I wish you luck. For now…I’m out.
This isn't an airport. no need to announce your departure.