I ordered mine on the first day of launch, and have been really happy with the camera so far, but its a shame about all the bad publicity (fogging, shipping delays, etc). If insta360 would give me a refund i'd take it.
Hello there, we sincerely apologize for the poor experience. We have located your order number and ticket ID in our system and will further follow up for you via Email. Looking forward to your reply and thank you for your understanding!
I appreciate your efforts to resolve this. I am hopeful that going forward I can trust support from Insta360 without having to publicize frustrations. Perhaps better channels of communication can be made instead of email.
Hello there, we sincerely apologize for the poor experience. We have located your order number and ticket ID in our system and will sent an agent to follow up with you further. Thank you for your understanding!
Poor customer service all around. There's no excuse. Thanks for this info
Yeah it's been bad, I hope they get it figured out. Its a great product
I ordered mine on the first day of launch, and have been really happy with the camera so far, but its a shame about all the bad publicity (fogging, shipping delays, etc). If insta360 would give me a refund i'd take it.
That's interesting. You could sell it because of the demand right now.
@FroZoneProduction $4hundredfifty and it's yours.
Hello there, we sincerely apologize for the poor experience. We have located your order number and ticket ID in our system and will further follow up for you via Email. Looking forward to your reply and thank you for your understanding!
I appreciate your efforts to resolve this. I am hopeful that going forward I can trust support from Insta360 without having to publicize frustrations. Perhaps better channels of communication can be made instead of email.
Dji action 4 baby!!! :D
Hello there, we sincerely apologize for the poor experience. We have located your order number and ticket ID in our system and will sent an agent to follow up with you further. Thank you for your understanding!
I will look for that email
I'd be scared too
proud of u
I posted the link in their comments
Customer service sucks half star😮
INSTA360 DO BETTER!!! this is the worst!
I spammed their page hehe
I was wondering why I got a fast response. They seem to be trying at least
@@FroZoneProduction More like they are worried about bad reviews might ruin sales.