First-Ever Duty Bills Hitting U.S. Shoppers: Real Invoices, Reactions & How to Protect Your Business

In this episode of the Decoding Cross-Border Ecommerce podcast, hosts Clint Reid, Founder and CEO of Zonos, and Aaron Bezzant, Zonos’ Head of Global Trade Strategy, dive into a game-changing shift for U.S. shoppers-their first-ever duty bills on Chinese-made goods after new tariffs were imposed.
They analyze real duty bills as they’re hitting U.S. shoppers for the first time, breaking down actual customs invoices to show how customers are alerted, the surprise fees they face, and the frustrating process of trying to pay these unexpected charges.
Find out how these surprise costs can frustrate customers, lead to rejected packages, and ultimately hurt your business. More importantly, Clint and Aaron share how ecommerce businesses can improve the cross-border buying experience, prevent customer dissatisfaction, and protect their bottom line.
📦 If you sell internationally, this is a must-watch to keep your customers happy and your business thriving.
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Live doc will be updated as changes come in: zonos.com/docs/...
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Find out how to automatically handle tariffs, duty, and compliance: zonos.com/land...
Listen now to stay ahead of these changes and keep your business moving forward.
[00:00:00] Opening Clip
[00:00:28] Introductions
[00:03:17] U.S. Customer’s Duty Surprise
[00:06:24] Breaking Down a Duty Invoice
[00:08:32] Why U.S. Shoppers Are Shocked
[00:09:24] How Sellers Can Fix It
[00:10:08] Wrong Duty Calculations
[00:12:18] New Experience & Postal Impact
[00:13:11] Aaron’s Temu Order Update
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