The Conflict Resolution Toolbox: How Do I Create Cooperation When I Need It?

Why is working with some people drop dead easy, but endlessly difficult with others? Why do we have one bad interaction with someone and end up with a lousy relationship forever? Why do some work teams just click and perform well, while other teams constantly struggle?
The Law of Reciprocity is a powerful force we can tap into and use to create cooperation. When we start consciously creating positive reciprocity, we can create an ongoing, self-sustaining culture of cooperation wherever we go.
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