My Customer Sent TWO Different PS5s Back For Warranty In 24 Hours! WTF Is Going On?
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- Опубликовано: 19 окт 2024
- #repair #righttorepair #microsoldering
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Yes I had a bed head, I know 🤣 make fun of me if you want, I couldn't be bothered to put my face on for the video 🤣🤣
did you just want to make us bald ppl jealous on christmas day hm ? Tstsstststsstststsss...
:D :D :D :D
At least you’ve got dressed 😂 I’m still sat here in my dressing gown 😊
Makeup next? 😂
First off I'd blame Travis its all his fault then again as others said refund the customer cut your losses whilst you can or if you want to be genorous this christmas you could if you know the customer and his address and felt confident maybe offer to go to his house and check out the socket he is using and his electric setrup first after your holiday off but for me personally I'd refund the customer advising him again that the extension cords he is using in his kids room have either had stuff spilt on them causing spikes or is just flat out overloaded or just faulty without any surge protection or just the socket itself faulty.
I think it looked great 😅😅
I'd be refunding immediately without thinking much about it, no way would I send it them back, I'd also ban them from future sales.
Yep, exactly my thinking!
Refund the customer, or you'll be "Married" to it. Get some food, Family time, and Sleep. Excellent repair! Sorry you've had such a crappy Christmas. On the positive side, another educational video for us. Cheers! 😁
From all the videos of yours I’ve watched you’re a genuine person, you tell it how it is. I wouldn’t hesitate to get you to repair any of my consoles. Think it’s got to be as you’ve said refund them and perhaps no more dealings with them, let them get one from else where. All the best to you for the new year. 👍🌈
The very fact he even contacted you on Christmas day says it all. He sounds like "one of those" customers that will give you nothing but hassle til the end of time! You've defo made the right choice in refunding him. He's someone else's problem now. 👍😂
There 500 quid kin right I'd be ringing him xmas day aswell!! I guess you don't have kids!?
@rossvegas7 I guess you don't have patience? Not going to be phoning a shop on Christmas day are they?
@@jobayliss23 I guess you got loads of money?!
Sounds like that customer is nothing but trouble he must of broken both consoles maybe dropped em and getting you to fix them on Christmas boxing day is a joke i feel sory for his kid but it so suspicious that both consoles fail and broke in the same house .
Perhaps the customer was annoyed for the upset child on christmas day, it depends how the conversation went.
As for the electrics it could have been a local issue where people are using all the new devices and the main incoming voltage was spiking.
Like others have said a simple surge protector in line with the PS5 would prevent it moving forward.
Give them the console back and void the warranty down to bad electrics in the house. Then make sure you update your warranty terms to cover this problem. Tell the customer to plug the console into a surge protector then into the mains.
I'm also very honest, I always try to make my customers happy. The best part is that you become their main contact because they trust you. Greetings from Brazil.
I had a blod on a 4 month old console, repaired by Sony. I bought another while waiting for the repair, which was 3 weeks, its sat in the box now, and I am waiting to see if i can sell it in the new year. It is very concerning on the failure rates. Hats off to you for repairing over Christmas. Not many would have touched it until January.
Nice job Phil. If it were me, I would definitely give the unit back. There is no way to confirm that this was not a fluke given the failed capacitor. if THIS one fails again, then you can confirm that there is a problem at the house, whether electrics or bad handling. The customer needs to see that you are confident in your repairs and this makes for good customer service.
I was thinking exactly the same
Nice way toclean your hands... with gray water "there is a problem at the house"
Yep, I thought the same thing.. You should give it one more go for the kid THEN if it happens again, THEN refund money and give back his dead PS5.
do you take note of each sales serial number to their consoles you have sold them? would be worth keeping a record to make sure there are no dishonest warranty returns
I don't think you can have a dishonest warranty returns if you put your warranty sticker on it, but maybe i could be wrong ;)
@@christopherbolis2048 he means, for example the customer sending a different PS5 claiming it is the one he bought off of him to score a free extra repair maybe?
Absolutely loving your videos, nothing wrong with my ps5 *yet* but seeing you fix these things is fascinating, there's a real joy in seeing someone who knows their stuff work like this :)
I would suggest they get a battery Backup with AVR, the shop I worked in 2000 had a customer that their computer would freeze up, in the shop it work perfectly, he took it back home it freezes, we built new system he had same problem , found out when his AC kicked on it drop the voltage in his house it was resolved by UPS
Hi Phil, Rory here. SOOOO, a customer of mine passed me an Ipad for repair with a bad power management chip, then soon after, an Iphone with a bad power management chip. Then another Iphone with a bad power management chip. Then they asked my to fix a huge TV with a bad power supply. That was the final straw that got me thinking. I asked if they have had their electrics certified lately, they told me they have started running the house on a generator lately. Well there is the problem. The generatoer was spiking the electrics causing all these faults. Now with the recent massive price hike in energy bills. It begs the question, Is this customer running a generator? It's worth asking mate. I hope this sheds some light on the situation.
rory that such a good idea he might be using solar panels also as the u.k gov are giving them away these days just a thought.
How is running your house on a generator more economic? And why is that a good idea? You can invest on solar panels, change your appliances for others more energy-efficient... People have the weirdest ideas
@@Kiel2040 I don't remember saying it was economic, that was probably their thought, as for it being a good idea, I did not say that either, that too was their thought. I was only saying what I descovered to be the cause of the failing power management chips in the Apple devices and was telling Phil about this just in case his customer was using a generator.
@@rorykelly8275 sorry I didn't mean to say you were the one doing those things. Just thinking out loud. English ain't my first language, my bad. Sorry again.
Anyway, Is in the UK more cheap the fuel to have a generator running than paying a power company. Or this person might be on a rural area where theres no power lines? Still not the best solution to use expensive electronics with sensitive components
@@Kiel2040 I think they may be getting their hands on cheap or even red Diesel, in which case it would be cheaper than grid electricity. But as you say, bad for sensetive electronics.
Thanks for the videos. Give the customer the option of taking the console back with a void warranty or a full refund. Solid effort dealing with it over the holidays, but it's time to hang out with the family and fill up your belly.
Just come across your videos mate and I can’t stop watching them! Absolutely incredible knowledge and talent you have! So determined to fix everything and anything you get your hands on, which in todays throw away society is rare! Keep up the good work and making these videos!
I’m not sure - could faulty household power cause this? The problem would need to get through the switch mode psu and cause the capacitor to fail (over voltage?). I’m erring on it just being bad luck. Thanks for doing the right thing
One, you are an angel for even telling him you would fix it over the holidays and two, he should give you a bottle of Whiskey for doing so!
Much respect!
i totally agree, he should at least give you a good bottle
He don’t drink lol
This customer will turn him to drink
Honestly, I do think the drop is what caused this. One of the signature failures of ceramic capacitors when stressed is that the ceramic cracks, and the way the caps are constructed make it *very* likely that you get a short circuit. Look up a cross section of a ceramic cap to see why that's the case
Oh yeah for sure this was dropped.
I'm going to have a look into that, I saw a video, I think from EEV blog who was talking about MLCC and showing the sort of stress faults that can occur. It would be interesting to test that out by putting some SMD ceramic capacitors under stress and see what effects vary ammounts has on it.
All ps5s get dropped 20 times during shipping. Motherboards aren't that fragile
@@thomassmith4999 PS5s inside of a padded box, sure. Do you understand exactly how much engineering goes into packaging? Also, you probably miss the several that do get returned from shipping damage like this anyway. It isn't arguable: MLCC capacitors have multiple metal layers that are very close to each other, from the positive and negative sides of the cap's terminals, and are held apart from each other only by a very brittle layer of ceramic. A drop might not crack one, but it's more of a chance than an exact fact.
@@metroid031993 I'm a man of much ewaste collecting and damage like you suggest even from being dropped/thrown/ dumped out of a truck simply doesn't happen. Capacitors do break if they've taken a direct impact on the capacitor but inside a ps5.. it's just never going to happen in a million tries. I don't know what Sony are doing to get so many bad quality caps or if the Uk has stone age quality power supply. But it's not from being dropped.
All 4 of those ceramic caps need changed, it's possible they are under rated in terms of voltage, i.e. it's common recommended practice to have double the voltage rating for MLCC's, anything less can have long term issues. I.e. you can't run 25v MLCC's at 20vdc and be free from issues. Who knows what voltage rating the factory used.
Stress fractures can also be an issue, others have posted here about that. Either way replace all four anytime you work on these units.
As a repair technician myself, I can agree that once something is repaired that's usually it. The only time a warranty repair normally occurs is due to faulty replacement parts.
But in situations similar to yours whereby 2 catastrophic failures occur (the same or different) within such a short time period I immediately look towards the customer in terms of how they may be using the device.
In your case it's even more prevalent since it's not only 2 different issues but also 2 different devices. The moment you said it was the same customer I immediately came to the same conclusion you did, bad mains power, which considering it should be kept relatively safe by the PS5 PSU, must mean it's quite a bad mains fault.
From experience, I would say cut your losses at this point. You may well end up with it back again and each time it happens the customer will become more and more annoyed, plus if the mains is killing the consoles, it may kill something that writes it off completely leaving you further out of pocket. You've done your best and more than most repair technicians would especially during the holiday, the customer should be able to appreciate that and accept the refund.
I've seen really small and I mean super small capacitors break off the board when dropped. Easy to miss under the scope and is around the APU and under as well.
I'm always amazed at how careless people are with delicate electronics.
Hello I watched both parts to this story ,First I like to say you are a person that we need more of as you said you sacificed your Christmas day with your own family to make your customer's family happy ,then to go through it again Boxing day , I hope your customer gives you a big thankyou at least ,Warrenty repairs would normally take 7 to 10 days , Your a Star excellent works done.
Yeah good advice Colin, maybe he can give his kids a "Big Thank You" when they ask why dad's not at the dinner table on Christmas Day & Boxing Day next year too? ... Ohh wait cos he's keeping someone else's family happy! ... Jees you people are just unbelievable. Why is the customer somehow more important than his own family? And if your answer is "Because they pay the bills" then you are just delusional. No offence Colin but you need a reality check.
You seem very conscientious, knowledgeable and genuine. First time I've seen your video. If you want genuine constructive feedback....Have a clear, well lit, uncluttered space for your videos. As it is the eye is drawn to all that is around you. Working on Christmas day is a no no. The customer should have respected your day off. I bet he wouldn't have dropped everything to do as you did. Subscribed
I’ve been following you for about a Month now and I’m gobsmacked at how many PS5’s you’ve repaired proper puts me off buying one! Imagine Sony / Retailers have a high return rate.
ive had my ps5 since august 2021 and had no problems with it i think its just how people look after them
To be fair its literally a channel about fixing consoles. Not a full indication of how well they are built
@@Celder21 Oh ok sorry my mistake thanks for clarifying. 🙄
@@verved1 I'm just saying this isn't the best place to get your data if they are well-built. They'll certainly be better data you can find than a channel. Of course up to you at the end of the day. For me as long as you take care of the console you should be fine.
The one issue I have with my ps5 is I was unlucky to get one with a slightly louder fan.
@@Celder21 It's a pretty good indication. This is a channel about fixing consoles, and yet there's way more PS5s than Xbox Series Xs. And the PS5s always seem to have repeated issues: bad caps, WiFi IC, liquid metal getting past Sony's stupid tape/sponge and onto the SMD components around the APU die. I have seen those issues over and over and over since watching this channel.
Meanwhile the Xbox repairs are usually "somebody ruined the HDMI output port". The Xboxes aren't perfect of course, there's been a couple videos about the SSD and Microsoft's absolutely ridiculous DRM/locks/whatever on it that can completely brick your console if the keys on the SSD get ruined.
But if you compare:
1. The quantity of PS5s VS Xboxes
2. What's wrong with the PS5s VS the Xboxes
It's pretty obvious that the PS5 has some quality control issues while the Xbox Series X does not. Perspective is important of course, this doesn't mean that every PS5 is a ticking time bomb and everyone should be afraid to own one. But it would be nice to see Sony pay an extra cent per capacitor to get higher quality ones, and to redesign the cooling system and shell to not need liquid metal anymore (or just properly conformal coat the SMD components on the APU so they don't get shorted out if liquid metal makes its way onto them).
Also, I don't know where exactly you expect to find better data about console failures. Sony and Microsoft sure as heck aren't publishing that data. And if they do, their data would be incomplete as well, it's going to be for consoles returned to them, not consoles send to third party repair.
Heck, maybe that's what all the PS5s on here VS Xboxes could mean: maybe Microsoft's first party repair is better/cheaper than Sony's, meaning Xboxes are going back to Microsoft while PS5s are going to third parties.
I've heard people say Boxing Day for a long time but I never knew what it was. Fascinating history lesson. :) The first time I heard it I thought it was some boxing match after Christmas. lol.
As others have said, I'd refund the customer and recommend them to check the power outlet. This random failure might occur any number of times and cost you an extra time and precious money mate 🤑. At least we have something to watch, but you better save yourself from more headaches like this mate.
Yeah for that reason I did refund him mate. Of course he denied there's any fault on his wiring because his house is perfect 🤪🤣
@@TheCod3r You made the right decision and I hope he gets the electricity sorted because there could be a fire waiting to happen in the wall somewhere.
@TheCod3r I was thinking as soon as I saw this video pop up that this customer really needed to invest in a surge protector and get his home checked. Good call man.
@@aelaan12 surge protector definitely needed
@@TheCod3r What would you describe as bad electrics? Is there anything we can do to prevent that type a damage?. My outlets are all properly grounded but the PS5 plug only has live and neutral.
I've been watching for about a year now and you have inspired me to buy the kit and give it a try myself on some drifting analog sticks
Just watched the second one right after the first cut ya losses dude just give him the duh bk Happy new yr🙂🇬🇧✌️
I've got a feeling this will start to be more common, power cuts are one thing, but local brownouts will destroy your electronics and as the voltage drops to 80v everything will generally seem fine but inside the devices are getting battered by poor service voltage. internal component frequencies are not able to be regulated, MOSFET timing gets screwed and capacitors just flat out shit themselves eventually.
Idk seems like there is a hardware issue with the PS5, i know two people who had their PS5 die on them, one is on his third unit, two people who live in different places, seems to be power delivery.
Fair play for you working over Christmas. When I had my laptop repair business I felt obliged to work all hours, evenings and weekends as well. I didn't mind, but if the customer is at fault, that is a PITA
I had this happen years ago with the ps2 release I went through 2 consoles in 2 days. We moved house shortly afterwards and plugged in my third console in the new building and no problems it still works to this day.
Great video - really enjoying your work! Don't give up your time off for customers, friend! It's a recipe for disaster. They can wait until December 27 :)
Came here from TronicsFix, FYI - love the banter between the channels!
You came up in my recommended to watch & wow you certainly know your stuff buddy. I’m useless at stuff like this but do like to watch repair videos. So, you have gained a new subscriber 👍🏻
I bet the fuse is going to pop again if it goes back to the customer
My approach would be to explain my concern with them and advise them to ensure they use a surge protection power board when plugging in the device. If they dont you will have to then void their warrenty
Peak LCR meters are extremely good quality and alot of radio amateurs use them rather then multi meter style variants.
Give it a couple more years and there is no way you would be doing this on Xmas. Customers can always wait, however much they may moan. Your family and especially the kids always come as top priority. Trust me, from somebody who dedicated a lot of time to starting their own business and is now divorced!
Yeah but it was a good jesture this guy was doing, especially as he repaired and had the system up and running. You don't expect things to be coming back and having a I don't care attitude is a pretty shitty business approach.
@@Ghost572 How many other repair places would be open over the holidays? Maybe it's because he works from home and people feel the need to drop in whenever they feel like it. I also run a repair business from home and you need to set boundaries otherwise the customers will set them for you.
@@dreamcazman to do it on Christmas Day is very generous and he deserves huge respect for that alone
And now giving advice to others 🤣🤣
@@pureplay7071 Yes, he does, and it's a good advice. There's often some insecurity or inexperience when ppl laugh about other's having struggled. It's ok to make mistakes, it's bad to not learn from them. Best teachers are those that were the worst students as they know and understand the student's problems e.g.
You have much more patience than me brother, I would have told them to get f*cked 😂 hope today has gone smoother for you.
Sorry that happened, it's a learning game I suppose, thanks for your vids.
Top job my man... new to your channel and impressed by your commitment 👏
Well Phil if i was you i would refund him and never take orders from this customer again. Your private time with your family is priceless and the customer should know this to. Still very fast fix showing your knowledge of the Ps5. Keep up your positive spirit and don't let anyone bring that down. 👍
Give the money back then you run it in you're loft for days and see what happens 😁 great video and happy new year to you and you're family. Definitely a wind up over Christmas from the customer.
You know your stuff mate, big ups
Horrible situation, but I found your channel from this and your last video so that's something! In my past life (IT support) I remember fielding calls in the middle of the night, weekends etc. It's not worth the aggro - there shouldn't be any expectation of service on weekends/holidays!
Slight misconception that electricity takes the path of least resistance. Current will take all available paths to GND, with power (and heat) dissipation along each path being dependent upon its total series resistance.
Looks like he's been on the Go all night ⚡️👁👁⚡️
I hope you just refunded the customer and just did away with the headache. From watching this video I can tell you do quality work and you are dedicated to what you do.
You're Gifted Man.
Dont give it back. Better a short but painful konversation than a neverending story
What a dude you are pal. Great informative video. Crazy working and worrying about this over Christmas. Refund and wash yer hands of it.
Youre service is the best 👍
I don’t remember where was the fault for the first return but… isn’t the 5v rail powering usb port? Maybe there was something plugged in usb that cause the rail to go short OR an electrostatic discharge?!? (Not an expert on that just a thought)
Couple of things could have happened here, first, as you suspect they could have power spikes on their mains supply though to be honest this would probably do more damage than just a single decoupling capacitor going short but your experience seems to suggest otherwise. Second is if the console gets dropped ceramic capacitors can crack internally causing them to go short. I am thinking it is probably been dropped as liquid metal droplets had escaped from round the processor. It may not even been dropped just knocked over on a hard surface, if you hit these things just right it doesn't take much to cause problems. Either way I would do a refund and sell it to someone else because there is definitely something dodgy going on with this customer.
Definitely get an LCR meter it will save you a hell of a lot of time and money with components rather than having to scavenge off donor boards.
Wow such a simple fix and great the way you showed us the fix..yeah give them the money back save the messing around buddy
Bro… you got balls going on camera looking like that. That’s a real gamer right there. He has the greasy hair to match lol. Good on ya mate, I couldn’t do it
Cut your losses man, it is a small price to pay for your sanity. The customer might have one very noisy mains, probably a motor etc on same line w/ large spikes. You kept your word though!
Something I’d suggest is a UV Pen, make markings known to you, to confirm they’re not messing about
This may very well be the case. I’m a bike mechanic and I see allot of Bosch e-bikes. In the charger is a fail save. But if at any moment a problem occurs during charging it gives a error code that I can read in the diagnostic software. And I see quite allot, a problem with the wall socket where the charger is connected to. That this is faulty. And the charger stopped charging and went into fail save.
Mostly people who made a wall socket them selfs in the garage though. But faulty wall sockets can destroy electric devices very easily.
So your findings are more that plausible
After watching many of your videos on PS5's, even though you edit out most of the disassembly and reassembly, Lets just appreciate how long that in and of its self takes. Even before you troubleshoot and attempt to fix it. I've only done one and It made me miss the simplicity of the Xbox 360 and One.
You are completely correct. You really need to think about how many times. Are you willing to fix the same console. Because ever single time you fix it. It is costing you money having to take parts off of outer console's that is your business. What is worth to you about the stress and the aggravation level.
Think 🤔🤔 first. Keep up the great work.
Nice work. I applaud you for your work, especially being Hangry. Also have you ever heard of My Mate Vince? I feel like you 2 could work in conjunction with Steve and make some awesome competition style trying to fix videos.
I had a computer hard drive fail 3 times in a customer's system.
Each time I told him it was probably a power supply issue. He swore it wasn't.
However, by the third time, he was willing to install a UPS and convert his single power point to a quad.
It wasn't a warranty issue; each failure took more than a year, so the drive was out of warranty and he was paying.
It takes most people about 2 drive failures before they accept it might be a power issue.
Magically all the computer problems disappeared after this.
🙂
Great work, shame you have to put in the work over Christmas! Make sure you keep track of serial numbers so you can guarantee it is the same console!
Your time is valuable and precious. Sometimes it's best to just cut and run for your own sanity.
Faulty receptacle maybe, otherwise they have some surges in power is all I can think of, I'd void the warranty and just give a refund. They will just keep coming back for you to fix. I'd cut my losses on time and start offering a limited warranty
Wonder if the person stays near a power station as I had same problems with certain hifi equipment would randomly blow caps tell them to use a good quality anti spike plug, saved me a lot of grief over the years. Great job 👍
It's a very strange situation that for sure. 2 power faults! Its got to be something silly like they are not pushing the figure 8 in properly or a old crusty extension block! I'd certainly be raising that as a concern with the customer.
Well done 👍.
This is something similar to what happened to a friend, I repaired a TV and the next day the TVs he had broke again and the pc won't turn on.
I went to his house and check the voltage between phase and neutral (232v) between earth and phase (230v) and between neutral and earth (200v that should be as close to 0 as possible "normally 1v to 15v) this is a transformer or a derivation in a wire. We called the electric company.
They came very quickly, checked and said that several streets were affected and that they would look for the cause , the next day they inform it was fixed.
A few years I had a very old power strip and I kept popping a fuses or tripping the circuit. A prime example to look after your sockets and extensions.
Honestly man, it was amazing of you to do the work on the first one on Christmas Day but with the second one it should of been told to them it would be dealt with the next day or even a few days , you need holidays , you need time to chill and we’ll I don’t have to tell you not getting to eat Xmas dinner with the family and playing with the kids is not good, these are times you don’t get back mate. Your a good worker , your an honest guy , you need to relax. I would give them the console but tell them the warranty is voided and you won’t do anymore repairs or at very least they have to pay repair price
Its a hard situation to be in, when you have devices turn up from the same client, same house, with power problems. You can tend to feel as though you are insulting the person, telling them that they may have a problem with the electric lines at their residence. The customers that do listen, can often solve a problem that prevents future problems with no power and shorted electronics. Not all listen to what we have to say though. Great repair, thanks for sharing and Slacking Phil !🤣🤣
Nice hair 😭 Your videos are awesome I think I'm only down the road 👌
Cody. Grown man speaking here. Sometimes its better for your health to just "eat it" and pay up to get rid of the issue. Plus im guessing you get to keep the consoles. You can just sell them afterwards.
You should record both serial numbers of the case and mainboard because the same person could send you a ps5 saying it still has a problem, but it's a different one
You are right. Gave the money back ! Warn him about his electrics ! You can always sell it to other costumer.
What a nightmare phil .no rest for u .if it don't rain it pours.Chill out time needed big time.
I would but i would advise them to get good powerstrip that cleans up electricity and I would not cover with warranty
Spikes on the mains should be soaked up by a MOV in the PSU. MOV devices have a finite life, maybe if there is one fitted in the PSU it is open circuit. 👀
I understand everyone saying you shouldnt work on Christmas Day and all that but if there is an out of ordinary problem that is eating at you, you wont be able to enjoy the holiday anyway. It would drive me insane just constantly thinking about it until I know the root cause. Keep trucking loving your vids!
I feel ya on the stress thing...
Its even worse when an ssd fails 2 weeks after building machines for a lawfirm and they didnt backup data....
I actually paid to send in their old drive to a data recovery lab because i felt awful.
They were about to lose everything.
love ya work chap
Just found your channel and I love it, tell the customer to pay for surge protection plus eicr and give him his money back.....
You should record the serial numbers of the units in a ledger and that way you know instantly when someone is taking the piss.
as a computer tech/fixer myself, i would explain that you found the problem a cap had blown, and that the only reason it would blow is bad house wiring, then say, you have had 2 separate consoles die in 24 hours... they have the choice, a refund, or the working console and if they come back with the same console dead and its that cap the warranty will be void and they will have to pay for the repairs. more often then not i've given that same choice to return customers and they take the refund. or if they choose the computer back then they go to the only other repairer in the area who i am good friends with and well yeah. he gives the same options.
i had a power issue with a PC a few years ago, the machine would ramdonly power off. I took the machine to my workshop and had no issues, i did change the psu as it was a cheap unit for a rated one. when i took the pc back it ran fine for about 5 mins until it switched off again. so i explained again that i'd had no issues or found any faults and agree'd to take it away a second time to test.
Again i had no isssues in my workshop so after running the machine another 24hrs i returned it.
i plugged in the machine, it booted to windows and then instantly shut off! it was either a bad socket or bad electrics. i advised getting a surge protected adapted and to try it in another soctket as id found no faults with the pc. he appologised for the mess around and said he'd get an electrician in to change the socket etc, paid me and that was that.
What exactly do you mean bad electrical on there part?!? Not sure what situation would cause a cap to pop. Neutral fault can cause intermittent issues but the unit would not turn on. Maybe I’m missing something?!? As a sparky I’m interested.
Yeah interesting to understand his thinking on this conclusion.
Tell him how it is mate, your followers know how honest and worthy you are.
I'd charge him and say mate no warranty if you damage it again. You house power is ffffded
You should put people on the back burner phil, tell them you are not working and will look at it in a few days when you start back, family comes first m8, there is no way i would drop everything on christmas day to do a repair.
I got the Pro1 lcr tweezers. I actually love it so far
Give them an option: return of the console with no further free repairs and nothing more until after your break. Or a refund.
I agree with that. He had 2 repairs in 24 hours over Xmas. If he she in denial about their house being so perfect then the cod3r should give the customer 2 options refund money or take the ps5 and no more repairs cause he done it twice for them. They ruined his Xmas day/holiday. To me they sound ignorant asf.
Back when the PS3 was new out I sent 8 PS3's back to Sony all within a 6 month period and 2 within 2 days.
Give them the money back or return fixed with no warranty ( and tell it will cost money next time they want it repaired). Its either A - kids treating console like a football and are damaging the internals or B - the House Electrics that shorting it out (> take it u mean the House Wiring is causing voltage spikes? > would a power surge protector extension cable stop this?)
I guarantee if you fix it and return to the customer they will be back in a few days with same problem.
Well done for fixing this at such short notice, (its probably a kids present) but I wouldn't work over two days during Christmas.
Really like your vids ...keep doing it!!!
If it were me, I would get the customer back the console and cancel the warranty. I’d also make a note of any right to refuse service if they persist with a list of other technicians that might help them better. You do seriously good work, and it doesn’t make sense to have their issues fall on you.
Correct if I'm wrong. They say more people die around Christmas for stress. Be careful mate.
people forget about the purge you get through the outlet when appliances are turned on and off. could be something causing this from another room connected to the ring. a surge protected extension lead could save a lot of problems with delicate bits like a games console. 240v down to 5v a small purge and game over
Phil, Since you now have that PS5 back in working condition, if it was me, I would give it back to the customer this time but if it does come back for any reason, I would then give them their money back and be done with them. with the exception of this issue I hope that you and your family had a nice time this holiday season.
Yeah, can definitely be electric installation. Though I don't have much in terms of experience with catastrophic failures, with PCs, I have seen issues with either stability, randomly turning off and even coil whine. Like I would get it back and it would work perfectly stable or in case of coil whine, none of that. But at customers end, problems persisted. Heck, sometimes it was even enough to just hook it up to different socket at customers house and problem would go away, as long as it wasn't on same line.
As for this customer, considering how they had you work over Christmas and stuff, twice, unless they will understand that they got their installation checked, I would go with refunding money. Sometimes you just need to cut your losses, because money isn't everything, peace of mind also has value.
Yep, bad power outlet in their home. Also, if you provide a warranty it would be cool to have your own warranty stickers to place over the screws.