She Hated The Cake! | What To Do When Someone Doesn't Like Their Cake
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- Опубликовано: 12 июл 2022
- You can't win them all, right? I texted a picture of a cake to the customer and she didn't like it. In this video, I'll show you my what I went through emotionally, and how I fixed it for her, and my mindset when I go through situations like this. This is an unfortunate side of cake decorating. But luckily it doesn't happen too often!
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• She Hated The Cake! | ... 
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Honestly, the original cake was so cool! The updated version looked good too but I thought the original was just so unique and “masculine” instead of ruffles and stripes 😆 but wow, you handled that so well and professionally. I don’t know if I would’ve been able to do the same, so kudos to you on how you handled the customer and the situation! 👏🏼👏🏼👏🏼
I totally agree...since when, are RUFFLES for men?!
Same, I wouldn't think ruffles, if u were told masculine 😬
BUT both cakes are very very nice
I agree! The geometric design looked soo much better
I loved the original cake and to be honest, ruffles are NOT masculine. You did an amazing job. I've learned so much from you and your art. Thank You!
Omg Karolyn! I almost cried when your video of the fix popped up. You are so defeated & can see the hurt in your face & hear it in your voice! I’m sorry that happened… def a part of it I’m sure, but you’re the artist.. I feel like the customer needs to just accept what you made! But you’re so accommodating and amazing. I learn so much from you.
Definitely wasn't my best moment LOL But it's okay, I've processed it and moved on! 💜🙏
It seems as if the customer wasn't clear on what she wanted but so glad it you bounced back
I think this cake is SPECTACULAR!!! It's amazing how you tried your best to remake the cake. IT WAS SO PRETTY
Karolyn, both cakes were absolutely beautiful. You handled this like a champ. In my opinion, the first cake was more masculine. In my mind, I picture the ruffles more feminine. Such is life! 😂. I love both cakes. You are a pro my dear. Thank you for sharing!
Thanks girl!
I tell you...youtube knows I needed this. I spent 12 hours making wafer paper flowers for what turned out to be my best cake yet. The customer texted me later that day to ask if I wanted the flowers back because she was just going to throw them away. 12 hours to just get thrown away! Now I see it as her doing me a favor, now I get the flowers back fully paid for and can use them on future show cakes. It doesn't matter if she doesn't value the work. They all loved the taste and that will be good enough for me!
Perspective!! It's nice that she asked if you wanted them back so it's not a waste. It's hard to not take it personally, but now you know for next time that you can give options and have pictures...if you want wafer paper flowers, here's what that looks like. OR I can put fresh flowers on there, here's what that looks like. And let them choose!
I loved both cakes! I feel like you handled this in a very classy way. I am constantly impressed by you!
I absolutely love the original design! I also love your transparency and willingness to share your struggles. I have learned soooo much from you. Not sure about those masculine ruffles 🤷♀️
😂😂😂😂😫😫😫☠☠☠@ "masculine" ruffles.
Thanks for sharing your vulnerability and truth Karolyn, along with the processing. This is one of my biggest fears as I am fairly new to the baking/decorating world. I loved both cakes equally.
This is Why I love Karolyn, She's REAL!
Phew!! Didn’t expect this ! Both cakes are gorgeous. Panelling was more masculine than ruffles in my opinion but as decorators, we need to give what the customer wants. I’m still about a year and a half in to starting my business but so far I have got reference pics and been lucky. Suggest you find a way to do a rough sketch and get the design okayed before proceeding . It’s extra work but I think it’s better to avoid this sort of disappointment! After working so hard and putting your 100% in to creating a beautiful cake, you don’t want negative feedback from the customer. We learn something everyday. Thank you for sharing your experience! Lots of love 💗
Agreed!
I agree! I hate sketching, but that would have prevented this mess!
There is always something, that's why I even ask for image of colors because, one time a woman asked for a cake in "royal blue" (primary blue) but what we did was light blue for her, until that time (at the pick up) she show us what color was exactly and it was no other than a really dark navy blue
@@sue310689 tricky shade… 😬 Hope you manage to fix it or she was ok with what you did..
Urg ! You poor lass! I am an amateur only 2 years experience and admire that shared your experience. At least she loved the one you altered and paid you for your time but you must have been devastated. I did a cake that I was totally proud of and got zero reaction and feedback which hurt me enormously so well done you for bouncing back and sharing xx
Luckily it doesn't happen too often, but it really is a blow to the ego! Just keep going!
The original cake was beautiful-just now what the customer expected, that doesnt mean it was ugly. The greatest thing in all this is that she walked away a happy customer. No doubt others admired the finished product so she probably told the story of how you worked on it to make it what she wanted, with no issues. So that, along with you learning a valuable lesson, is a win/win situation. ❤️😊
When i was doing wedding cakes i did a drawing of what the cake would look like with arrows pointing to the clors of the flowers and the design on each cake. I never had a problem.
I like the 2nd decoration on the cake much better than the 1st.
I think you did great with both cakes. I do tend to like the "boldness" of the gold stripes in the revamped version because they just pop out so strongly. However, she lost me when she asked for ruffles on a "masculine cake". Really though???
I read in the comments where someone suggested sketching out the cake. And I know you said you don't care for it. But trust me, that sketch will save you! Make clients sign off on the sketch like I do. Scan that sketch as a pdf and email it with your client contract. That way they can't come back and say they don't like it.
Also, look at sketching as a way to get your creative juices flowing. As you're sketching, you'll start seeing different ideas and ways to approach construction. And it really really is helpful. Once I started sketching I started realizing I was capable artistically of even more.
Anyway, love your videos. I've been decorating cakes for years but I still find little tips and tricks in your videos. You're so very clear and concise. Keep up the good work.
I really appreciate the advice! I've got to sketch more. I usually do a quick one for myself so I know what to do. But I totally agree with you and like your process...making them approve of it. What do you do if you're decorating the cake and realize that something will look better elsewhere? Do you have to ask them to change it?
Thank you for your transparency! Keep up the great work!
Thank you for being so open its true these things do happen
I appreciate your transparency.
I am new to baking as a business and running into this. One order really and I felt so defeated and wanted to give up. This video spoke to me. I needed this!
They aren't all like this! Keep going 💜🙏
Thanks for sharing. Sorry, that happened. Glad you were able to recover. 😀
Awesome work, Karolyn!
Thank you so much!
Both cakes were so gorgeous! Sometimes as cake decorators I think we forget that the customer doesn't always know how to communicate what they're wanting 100% of the time. You did the right thing in fixing the cake though and I'm sure she really appreciated it.
Thank you so much for sharing the challenging situations and how you handle them. I love your advice always!
I LOVED BOTH CAKE IDEAS
Good job! Your so professional!❤️
Both cakes were beautiful, great job!
How could she not like it? Was she just trying to get out of paying for a professional cake? Was she a repeat customer 🤔? I think both cakes look fantastic. She asked for a masculine looking cake but then wants you to put ruffles on it. I'm so sorry. I know you put so much love into all the cakes you decorate. You can tell from your tutorials you're not doing it for the money but to see the smiles on the customer's face. You handled yourself with so much grace. If, God forbid, there ever is a next time I'll come get the cake!!!! I'm just next door in Bensalem. I've got your back girl. Thank you for sharing and keep on caking 💜
You're the best 😂💜🙏
Both cakes looks fantastic.❤
This was very helpful I'm just getting started, with my home bakery business. You're awesome thank you.
Thank you SO MUCH for the candid piece! I felt SO ALONE last spring when I was making cakes. Looking forward to starting again soon, and so happy to have found someone who is currently in the game.
Oh sorry that happened to you. You are so lovely and have a wonderful attitude to life with all its ups and downs. Blessings to you.
I love both of your cakes!!!!!
Both cake were beautiful. It's all in the eye of the beholder! So sorry it was a bummer with the customer's lack of communication 😕
You did a beautiful job on both cakes! Just stunning!
Thanks so much! 😊
Wow. So appreciate this video. It’s important to know these things happen, it helps because you don’t feel so bad if it happens to you. Knowing it happened to you will help me in the future when it happens to me. Thank you for being honest. Love your work btw. You have taught me a lot.
Your first design was amazing!!!
I do love your stripes though!!! So clean!!🖤🖤🖤
As an artist, I know all too well how painful it can be if a patron is critical but as you mentioned looking for the lessons that can be gained and how you worked through it and prevailed is a sort of bittersweet reward in the end. Glad you shared this so that we may have a valuable lesson as well.
Love you the way how you handled it Karolyn..There's so much to learn from every order..Thank you for sharing your experiences. I always insist on reference pictures of what the client has in mind and if they don't have any specific design I forward them a few of my choice and narrow it down to specific one.
You're a genius. I never met a baker who upstaged herself so fast. I'm learning from you
I like both cakes. You handled it like the pro that you are
You did amazing with both versions of the cake and handling the situation! I am so thankful that you share the real side of this business and all the emotions that come with it. I seriously look up to you ❤️
Thanks girl!
Oooo noooo both are gorgeous and first version was crazy adorable I don't know how come she doesn't like it .
Good job and thanks for ur patience..🥴🫠🫡
Your work is amazing. The 1st design was great & the fixer upper was great too.
Thank you so much 😀
Very nice recovery! I love the new version even better! It happens to the best of us. I do remember you saying she kinda gave you free reign over the design. Your original design was great!
Thanks boo! 💜🙏
I love both cakes. You're saying you should have been clearer about what you were going to do, but she should have been clearer about what she wanted, something masculine with gold lines could meet anything.
You've done brilliantly sorting it out, well done.
Thanks for being you and having such a giving and generous soul! This is just a small token of my appreciation for all your inspiration, instruction, and personal advice you give to anyone who asks! Keep up the great work!
Pattiiiiiii!! Thank you SO much! You're so generous and it's greatly appreciated! 💜🙏
I Love it too. That is a very elegant looking cake now.
They are Beautiful cakes. Thank you for sharing this with us. Yes pictures do help a lot. I always ask them to send me a picture. Because I have a tendency to over think 🤔 I Love you .
I like your words kf wisdom from time to time.you are a positive person not only as a baker👍
Honestly , I couldn't find Not 1 single thing wrong with the cake. You know your a wonderful cake maker and all over a great person. 🥰🙌🌞
Thanks Kath, I appreciate you!
Good job ma'am...I always learn from your tutorial.
It's my pleasure!
Thanks for sharing the not so good experience! What I do is that I tell peopple to send me an image of what they have in mind so I that I do what they have in mind because it scares me to get it wrong. You are an amazing cake decorator. We need to see what happens when things go wrong and how to fix it. 🎉🎊
They’re both amazing! I hope to have some great skills like yours one day! 😘
Oh gosh, the original design was REALLY REALLY beautiful, especially those bottom tier panels. $50 is not enough to cover your cost and time wasted to redo it. But you are totally right that we learn from mistakes and mistakes are costly ha ha I feel you! You are amazing!! Thank you for being so open and honest about it :)
Omg, I am so surprised about that!
I like the first best. Sometimes like you said communication can be off on both sides. Moving on your fun to watch and amazing.😊👍
♥️Thank you for sharing!..Big Help. I learned a lot from this Video.♥️👏
I'm so sorry that this happened to you. You're amazing regardless! Love your NJ girl 💜
Thanks boo!! 💜
@@KarolynsKakes 😉
Thank you for sharing ❤️
The 2nd design turned out just a beautiful as the 1st.
Oh no! Twas a lovely cake I really liked the geometric lines, a technic I came to understand better after watching your video. However, true you not alone there. It's a wake up call to communicate precisely with the client on their expectations. I learnt not to make any assumptions, ever... tis a terrible feeling when a client is not feeling your creativity 🤦♀️
Loved the first cake ❤️much more sophisticated than the customers choice 🤗
Thank you love! 💜🙏
Your first cake was really amazing design for a male, can't believe she didn't like that,..but you really were able to save the day with your amazing skills. Well done you. Your Irish fan.
Hmm she wants something masculine you give her that and says she hates it put ruffles on it lol not saying guys can't like ruffle but when I think masculine cake I don't instantly go put ruffles on. Your cake was amazing but I do appreciate you posting this because it shows even the pros go through it but you're awesome!
Even the interpretation of masculine and feminine could be different I guess too bc your original cake design was very masculine where as your second was feminine, but she had asked for masculine… very good lesson & I took notes! I literally love how optimistic you are. Soo helpful!
Both cakes looked amazing! I find it very helpful to always send a sketch or pics of what I plan to do to a cake. That way, there is zero miscommunication and the customer can’t come back and say they don’t like it if they have signed off on the design I provided. You can also include a clause in your contract that stipulates that if a certain design element is not working, you as the artist are free to make adjustments. I know sometimes working late at night, that there is not always a chance to communicate with the customer if something isn’t working out and you have to make decisions immediately. Great job on satisfying your customer!
This is wonderful, thank you Tiffany! 💜
Omg I just wanted to thank you for all your tips n advice n tricks omg I’m grateful for everything you share I just found your channel n I love it I been benched watching ur channel I made ur buttercream n omg I love how my cake came out love love ❤️ I used some other tips n tricks on other videos u share n my customer was amazed by the cake best one yet I made thanks to all the info I just learn from you ❤️🙏
Josefina! This makes me so happy, you're welcome sweetie!!
The original cake was a much better design! It’s so sad when a customer hates what you produced for them that you think is amazing but they think otherwise!
I had similar scenario this past weekend too. It really was just a miscommunication. The cake was already in transit over an hour drive but I requested for it to be brought back and fixed for my customer. My ego was definitely bruised a little but hey at the end of the day, u just gotta make your customer happy! Especially when they’re nice and understanding about the whole situation just like in your scenario! Take it on the chin! Your work is amazing as always.
When they are nice and understanding makes it much easier, right?! Thank you honey!
Thank you so much for sharing! I love both of your designs. I had a wedding cake that the bride and I had some miscommunication about. She like it but her mother hated it! I work with her mother and I felt terrible for a long time about it. This video has helped me let go some more. Thank you for all you do- you are an amazing teacher!
Thank you Jaime! It's the worst feeling. I hope you can let it go, holding on to it doesn't do any good. You learned from it! Did the mom give you a lot of sh*t because of it?
Oh goodness
Seriously I was heartbroken watching you talk and be down. You handled this so well and with such class. I am learning so much. Thanks for being real
Take the good with the bad. Thankfully it doesn't happen too often!
Wow, Carolyn! That really sucked. I think your first design was exceptional! I know we can’t really fault our customers, but communication is key. You handled very well and if I’m honest she should have compensated you more for your hard work in fixing it.
Thank you for sharing this! I did have a similar situation happen on a complete buttercream cake, the customer that ordered the cake wasn’t happy but the actual birthday girl was. That initial response after I sent the picture thinking he would love the design definitely left me feeling defeated and second guessing my skills 😞. By the way I loved your original design!!!!
Right? You love the design and get crickets or negative feedback. It's the worst! And the birthday girl loved it and that's what matters.
Love both of them
They both look awesome 🤩
Thank you love!
Your cake was amazing. I loved it. And this is why I will not make cakes for the public. I will stick to making for my family only, lol. I have learned so much from your videos. You are very good at what you do and IMO, you go above and beyond. 🙂🥰😊
I think it was gorgeous! People can be so extra smh. But I'm happy it worked out for both of you in the end. I get the frustration!! Communication is key! Love your work! ❤🎉
Thank you so much!!
Hi Carolyn, you were a trooper and you handled the situation with class! Thank for sharing. I know I need to work on my communication. I hope you treat you self because you were outstanding and both cakes were marvelous.
Thanks girl! I think I need a spa day LOL
Definitely go treat yourself! You deserve it.
Aww I feel so awful this happened to you. I know you are a strong warrior but still you are so sweet and hardworking makes me feel bad this happened to you❤️
Awww thanks boo. It's okay! I was upset and got over it. Thank God it doesn't happen too much!
Both of your cakes were absolutely beautiful ❤️
Thanks so much 😊
The original cake was amazing. Ruffles are not masculine, I have never known anyone to want ruffles on a man’s cake. I can see how devastated you were, but you handled it so well 😊
You're the sweetest! I go to my friend in Newtown, PA. My hair has been a love / hate thing my whole life. It's super thin and fine, so I usually wear it curly to give it some volume. I wore wigs and clip in extensions for years!
Omg I am sorry, I could understand how this is soo frustrating. The good thing is you handled it and the customerr was happy. With me being a new to baking/decorating this sounds soo scary but, I know that it's part of the biz. You still rock!!
It's all about your perspective and how you handle it. It can be annoying, but it can be fixed!
I'm in complete ore of how clever & skilled you are! Loved both cakes! Do not quite understand as I would have been over the moon with the first cake! Both spectacular! Chin up! You are Amazing at what you do and your creativity is soo professional in comparison to what I have seen from other artists! Blooming brilliant! 💖👍😁xx
Wow, thank you!💜🙏
So happy that you don't allow the opinions of others to break your spirit I've been there others have said it's beautiful taste it's delicious and some person will come alone and just make me not want to do cakes or decorations anymore. Are strong women very encouraging, your craft is awesome Thanks for sharing continual blessings.
Well said, thank you so much!
Your original design was great. I love the update. I think my eye prefers the weight of the gold stripes, and it's balanced with the ruffles. I probably would have been happy with just the changes to the middle, and keeping those excellent panels on the bottom. Its a beautiful cake. GREAT RECOVERY!!!! BRAVO!!!
Thanks girl! I don't always knock it out of the park. It's all about finding solutions when you encounter problems like this!
What an opportunity to make the same cake twice, kind of. Your customer was so kind in her original text and i would be thankful that she felt like she could be honest with me. We are artists and sometimes art is in the eye of the beholder. I think you made a great save and your customer was satisfied. Donna T from WV
Thank you Donna! She was really nice about the whole thing, so it made the process easier for me.
This second cake is more like your cakes.. I love this one.
Bless your heart! I loved both cakes but (as they say, "the customer is always right, even when they're really wrong!") if the client didn't like it then it doesn't matter how many other ppl think its cool, u gotta change it! Such a shame but good for you for sorting it all out! Sending love n hugs xoxp
Hey Helen! Thanks girl 💜🙏
Hi! You handled that well and I like both cakes. I have someone just give me the color scheme and said just decorate as you like for the theme. Well, they had negative remarks about what I did. I apologized. I did not want to go back and forth. I just learned that I need to do like you said & have better communication. I also like the fact of you sending the picture & I will start doing that. I know it can be frustrating, tiring at times but I love it. Go CAKE ! I just imagined myself in a cheerleading outfit :-) :-) Thanks for sharing.
Thanks Emily, I appreciate you!!
The situation is awful but your skill is amazing 🙂
Great job on both cakes. Thanks for sharing the ugly side of cake decorating lol. You handled it with grace and professionalism. Great job!
We learn as we grow ❤️always get pictures, and I sketch the cake. It always helps me to visually que a good 👍 before I even start. I'm super critical on myself. I have never liked any thing I've made 😆 every one else is always impressed I'm always do better cleaner lines brighter colors. So. I appreciate ur honesty n sharing ur experience. Love n big respect. U have given me so much knowledge. Forever grateful.
You learn something new with every cake you make!
I have learned never to send pictures before hand bec inevitably people will find things to quibble about.. Also many people don't know what they want and can't visualize but they know what they don't want when they see it.That can cause endless problems.. I have heard cake decorators saying never send pictures before hand so I was surprised that you do.. I have also heard cake decorators say never post a customers cakes before that have received the cake.. So I have always applied this principle but my heart goes out to you bec I can see how tired you are. I have been there many times.❤️
I just feel like I want to get their approval beforehand because things like this happen. What if she got to the party and saw the cake and hated it and then came at me afterwards? I would have felt horrible. At least this way I have a chance to fix it. But I totally see your point as well, it does give people a chance to pick it apart. But fortunately that rarely happens!
Both was well done
I actually like the 1st cake better but it's not my cake. You are such a sweet heart. ❤
Thank you 😋
The first was the best: u were right on your original design
I have only watched two of your videos and this is the second one I clicked on to see why this client didn't love this cake designed because I thought it looked really amazing! So here is my conclusion, You seem to be a lovely lady inside and out , with a great upbeat aura! I can feel your positive vibes through the screen! For Real! You seem to be a people pleaser and have a hard time saying no in certain situations and want to make people happy, especially your customers! So of course you would as a good business owner and person , you would rather take most of the blame or all of it and resolve the issue to make this person happy! I honestly think this person already had planned to get your beautiful cake for a discount! Manipulating by leaving the doorway open with specifics so she could complain and say she didn't like what you created in order to do what she did to you! Then you would feel it was something you did wrong when in fact she/loved the cake! Maybe even a little mad you did such an amazing job creating it? Shaming you by insulting your creativity that they do not have! Knowing all along you would react the way you did and take money off and not have to pay full price for the cake you spent hours making! Here is also another thing I bet this person does, They scour the internet for small business owners and people they need things to get done for them or family and pulls this sort of crap to never have to pay full price for anything or better yet get something for nothing by way of manipulation!
I know this was a lot but I am sick of seeing this crap being done to nice people! I am dealing with someone presently who is and has been trying to play me like a violin! DON'T APPRECIATE PEOPLE LIKE THAT!!!
I THINK YOU HANDLED THE SITUATION WITH CLASS & ARE A LOVELY SPUNKY GOOD SOUL!!! So Sorry you had to encounter a person like this! HAVE A FANTASTIC DAY! I THINK YOU'RE AWESOME!
Awww you are too sweet, thank you for this! I definitely am a people pleaser. And I take some blame because I could have done more to prevent this from happening.
It does suck though when you get people like this. I just try to learn from it and not let it affect me for too long!
The original cake was awesome. You’re a beautiful and extremely talented cake decorator and although miscommunications can and do occur I guess we learn from it and move on. Your thousands upon thousands of fans love you and would have LOVED to have had the first cake.
Marletta! You're the best, thank you 💜🙏
I absolutely LOVED the original design. I love how you fixed it too.. I would have wanted the original design for a man. Everyone is different.
I totally agree!