CUSTOMER SERVICE TRAINING COURSE! (Customer Service Skills) How to Be GREAT at CUSTOMER SERVICE!

CUSTOMER SERVICE TRAINING COURSE! (Customer Service Skills) How to Be GREAT at CUSTOMER SERVICE! Learn how to excel at Customer Service with Richard McMunn of: www.how2become.com/ultimate-c... #customerservice #customersatisfaction #customerservices #training #trainingcourses
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DOWNLOAD THE SLIDES AND COURSE MATERIALS:
www.how2become.com/ultimate-c...
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CUSTOMER SERVICE TRAINING COURSE CONTENTS
SECTION 1: The Definition of Great Customer Service. 04:00
SECTION 2: The Importance of Excellent Customer Service. 06:19
SECTION 3: 5 Essential Elements of Great Customer Service. 09:06
SECTION 4: 5 Things to ‘NEVER SAY’ to Customers. 17:22
SECTION 5: 7 ‘Powerful Things’ to Say to Customers. 18:37
SECTION 6: How to Deal with Customer Complaints. 21:52
SECTION 7: L.A.S.T Method for Customer Complaints. 26:04
SECTION 8: Test Your Customer Service Knowledge! 26:53
SECTION 9: Customer Service Interview Questions & Answers. 35:04
SECTION 10: How to Download the Course Materials. 41:05
CUSTOMER SERVICE INTERVIEW QUESTIONS AND ANSWERS TRAINING VIDEO • CUSTOMER SERVICE Inter...
WATCH ME PASS A CUSTOMER SERVICES JOB INTERVIEW • CUSTOMER SERVICE INTER...
FREE JOB INTERVIEW TRAINING COURSE: www.how2become.com/free-onlin...
HOW TO PASS A JOB INTERVIEW • INTERVIEW QUESTIONS & ...
LAST MINUTE INTERVIEW PREP • LAST-MINUTE INTERVIEW ...
BEST ANSWERS to Interview Questions: • DESCRIBE YOURSELF IN 3...
How To Introduce Yourself In An Interview! (The BEST ANSWER!) • How To Introduce Yours...
10 GREAT THINGS TO SAY IN AN INTERVIEW: • 10 ‘GREAT THINGS TO SA...
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
/ richard-mcmunn-coach
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DOWNLOAD THE SLIDES AND COURSE MATERIALS:
www.how2become.com/ultimate-c...
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[@CareerVidz]

DOWNLOAD THE CUSTOMER SERVICE TRAINING COURSE MATERIALS >>> www.how2become.com/ultimate-customer-service-training-course/
WATCH ME PASS A CUSTOMER SERVICE INTERVIEW: ruclips.net/video/a99gQn9pkOM/видео.htmlsi=JiyiQonzrSO87-I_

[@naturelover_0003]

I always see that all your video and sharing all of friends for your videos because you uploaded best' of knowledge videos 📷🎉

[@beritataderera484]

Thank you so much for the videos that are valuable.

[@CareerVidz]

You're welcome!

[@nickyashton9146]

Your videos are the most informative online . Thankyou for your time and effort in creating great educational content.

[@CareerVidz]

My pleasure! I wish you all the best in your career! :)
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@StephanieCea-gp4cg]

Thank you! This was a very helpful video. 👍🏼

[@CareerVidz]

You're most welcome!

[@josefinadelacruz3234]

Excellent course, thanks, ❤🙏

[@CareerVidz]

Glad it helps! Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@ForbiddenFrights]

Thanks for the course.
It is really helpful.

[@CareerVidz]

You're most welcome! I wish you all the best in your career! :)
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@nancymoraa3394]

Just what I was waiting for

[@CareerVidz]

Thank you. I’m very pleased you find it useful.

[@maryadebambo6890]

Clear voice and such a brilliant way of teaching 😊. Thank you

[@CareerVidz]

You're very welcome! ruclips.net/video/1bG36FRi9SE/видео.htmlsi=uKmYpYoCik8LJwMb

[@ruthalilu2880]

Thank you wo much for not holding back, this is great start

[@CareerVidz]

Glad you liked it! Do you have an interview coming up? :)

[@Traduzindoo]

Thank you!

[@CareerVidz]

You're welcome! Take a look at this next, it’ll help you even more: ruclips.net/video/7CRgSX9LX3E/видео.htmlfeature=shared
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@ozlemozz]

Thank you verg much🙏🏻

[@CareerVidz]

You are very welcome

[@roselleorsuasacla6729]

Thank you so much for making this video, it is very helpful now I have all the ideas to start my career in customer service industry. God bless you 😇

[@CareerVidz]

You're most welcome! I wish you all the best in your career! :)

[@elizabethkwakye4083]

Scored all i really enjoyed the video thank you

[@CareerVidz]

Glad you enjoyed it! I hope it helps! :)

[@zumasaga8945]

Thank i get more knowledge about this God bless

[@CareerVidz]

Glad it was helpful!

[@aladesiunsefunmi615]

I love the tutorial 😊😊😊

[@CareerVidz]

Glad to hear it! :)

[@user-tu9hc8hk5e]

This was absolutely lovely, quite informative. Number 1 was tricky. Why shouldn't one respond As soon as possible?

[@atalisamuel322]

Thank you sir

[@CareerVidz]

You're most welcome! When's your interview? :)

[@evil-blade3]

Thanks for the customer service I’ll be back to this channel soon😂

[@CareerVidz]

I hope it was helpful! :)

[@roselleorsuasacla6729]

Yeiii 10/10, your video is very brief 👌❤️

[@CareerVidz]

I hope it was helpful!

[@Amii_Thiane]

I have an interview in a few days, thank you so much I got 9/10 because the last question confused me, but overall I feel confident.

[@CareerVidz]

Here are some great customer service interview questions I recommend you prepare for:
1. ruclips.net/video/Dxlj0asjE4w/видео.html
2. ruclips.net/video/90vBHUlTxh4/видео.html
3. ruclips.net/video/YY7NFNMiQN4/видео.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@amirshafi3771]

Super duper Stuff

[@CareerVidz]

Glad you think so! I hope it helps!

[@user-tu9ih5ck9c]

10 out of ten 😊

[@CareerVidz]

Well done! Great score!

[@aliyuahmad2535]

This course is very insightful 😂

[@CareerVidz]

Glad you think so! :)

[@paularedmond3523]

10 out of 10

[@CareerVidz]

Do you have an interview coming up? :)

[@tainamorales7492]

10/10 😊

[@tainamorales7492]

Good job!

[@CareerVidz]

WELL DONE!

[@hawaaden4640]

Thank you sir for sharing important lesson i have gotten 8/10

[@CareerVidz]

Well done! I am glad it has helped! Are you currently in a CS role? :)

[@hawaaden4640]

Yes I have a business I learned from your lesson very important and beneficiary for my business thank u again and again 🙏

[@moezmedia98]

A, A, C, B, C, D, B, B, C, D respectively 10/10

[@CareerVidz]

Fantastic! Great job! :)
If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@TanMalya]

Question 4 B

[@CareerVidz]

Great!

[@annaalemu7736]

Q3 C

[@CareerVidz]

Great!

[@nukadoris5441]

9 out of 10

[@CareerVidz]

Great!

[@TanMalya]

Question 6- D

[@CareerVidz]

Brilliant! :)

[@TanMalya]

10/10

[@CareerVidz]

Fantastic! Great job! :)

[@chelangatfaith4615]

10out of 10

[@CareerVidz]

Fantastic! I hope the video was helpful! :)

[@victoriamaggiolo]

🙋🏻‍♀️ 9/10 I didn't remember the acronym, thank you very much, sir.

[@CareerVidz]

Well done! That’s a great score 👌

[@CareerVidz]

Great job! :)

[@TanMalya]

Question 8-B

[@CareerVidz]

Fantastic! :)

[@TanMalya]

Question 10-D

[@CareerVidz]

Well done!

[@englishwithpeco]

Soon possible

[@CareerVidz]

I hope the video helps! :)

[@annaalemu7736]

Q10 D

[@CareerVidz]

Great job! :)

[@jamilakura2795]

Q3. C

[@CareerVidz]

Well done!

[@TanMalya]

Question 5- C

[@CareerVidz]

Brilliant!

[@annaalemu7736]

Q4 B

[@CareerVidz]

Great job!

[@TanMalya]

Question 9-C

[@CareerVidz]

Great job!

[@matildaattram6334]

I scored 10 out of 10

[@CareerVidz]

AWESOME! Well done... that is great news :)

[@syedashaheen4333]

How do you explain the gap in resume (say 6 months) which actually is the time you took to land the current job interview? (because it’s impossible to get a job within a month of leaving a job)

[@CareerVidz]

That’s fine… that’s not a gap in employment. Just say, if they ask, that you’ve been searching for the right job. Good luck! 🤞🏻

[@CareerVidz]

I have this to help: ruclips.net/video/xJ2ZXW4jcBc/видео.htmlfeature=shared

[@IAMBlessed811]

@@CareerVidzthanks 🧞‍♂️Genial 🙏🏻

[@annaalemu7736]

Q5 C

[@CareerVidz]

I hope it helps!

[@zumasaga8945]

Q 4 is B

[@CareerVidz]

Brilliant!

[@sherwoodmichel7059]

Number 9/c

[@CareerVidz]

Fantastic! :)

[@zumasaga8945]

Q.3 is B

[@CareerVidz]

Nice!

[@aegomelodies]

4. B

[@CareerVidz]

You've got this!

[@nukadoris5441]

Q4. B

[@CareerVidz]

How did you find the questions? :)

[@elvisaddaiyeboah3721]

8.B

[@CareerVidz]

I hope the video helps! :)

[@user-qq6lr5wr4q]

Hallo, I'm very new into this. I'm a guy 20 year's old. I love social works, interacting with people, like i feel CS is the best choice for me. Can you please tell me if i learn this whole course, will that make me able to get a job in high fancy companies?! And btw I got 10/10 🎉😊

[@CareerVidz]

Well done! Yes, this course will really help. Highlight your exceptional communication skills, experience in high-end customer service, and ability to handle demanding clients gracefully. Showcase problem-solving abilities, attention to detail, and commitment to providing a luxurious customer experience. Emphasise professionalism, reliability, and a client-focused attitude.

[@annaalemu7736]

Q8 B

[@CareerVidz]

Great job!

[@nukadoris5441]

Q10. D

[@CareerVidz]

Brilliant!

[@annaalemu7736]

Q6 D

[@CareerVidz]

I hope it helps!

[@aegomelodies]

6. D

[@CareerVidz]

Nice! :)

[@zumasaga8945]

Q8 is D

[@CareerVidz]

Great!

[@zumasaga8945]

Q5 is B

[@CareerVidz]

Super!

[@zumasaga8945]

Q6 is D

[@CareerVidz]

That's great!

[@jamilakura2795]

Q8. B

[@CareerVidz]

I hope it helps!

[@zumasaga8945]

Q10 is B

[@CareerVidz]

Great!

[@aegomelodies]

5. C

[@CareerVidz]

That's it!

[@jamilakura2795]

Q5. D

[@CareerVidz]

When's your interview?

[@nukadoris5441]

Q5. C

[@CareerVidz]

How did you score?

[@jamilakura2795]

Q6. D

[@CareerVidz]

Well done!

[@shenaepowell7843]

Content was clear, concise, and applicable. It is very engaging and fun to learn . Loved it ❤❤❤❤

[@CareerVidz]

Great to hear! I have some great interview videos here for you which have been helping people pass their interviews:
1. Top 30 Interview Questions: ruclips.net/video/dHTgzj7owFc/видео.html
2. How to Pass a Job Interview: ruclips.net/video/5oXMr8ZRJiw/видео.html
3. Behavioural Interview Questions and Answers: ruclips.net/video/RFqO4cZfp80/видео.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@elvisaddaiyeboah3721]

A.24

[@CareerVidz]

I hope the video was helpful! :)

[@zumasaga8945]

Q9 is C

[@CareerVidz]

Great!

[@annaalemu7736]

Q9 C

[@CareerVidz]

Great job!

[@swetha3886]

❤

[@CareerVidz]

I hope it helps! Do you have an interview coming up? :)

[@chasif1127]

❤❤❤

[@CareerVidz]

I hope it helps!

[@akshat.0126]

Hi Richard, I hope you are doing well!! For the last 6 years, I have been working as a freelancer, but last week, when I gave an interview at the company, the HR told me it would not count, so you now have complete 6 year gap. And she rejected ..I am very worried about what to say and what to do now in the interview .I request you to please help and guide me. I will be waiting for your reply.
Thank you 🙏

[@CareerVidz]

Whenever possible, quantify your freelance work achievements with specifics like revenue growth, client retention rates, or project scales to clearly demonstrate your impact. Prepare a compelling narrative that explains your freelance journey as a strategic choice that enhanced your skills, aligning them with the job you're applying for.

[@akshat.0126]

​@@CareerVidzThank you soo much for your help and guidance 🙏☺️

[@elvisaddaiyeboah3721]

10.D

[@CareerVidz]

I hope the video was helpful! :)

[@elvisaddaiyeboah3721]

3.C

[@CareerVidz]

I hope the video was helpful!

[@elvisaddaiyeboah3721]

5.A

[@CareerVidz]

Do you have an interview coming up? :)

[@elvisaddaiyeboah3721]

9.C

[@CareerVidz]

I hope the video was helpful! :)

[@ejiokeemmanuella3333]

A customer relationship management

[@CareerVidz]

SURE ruclips.net/video/-2i_7cK9blA/видео.htmlsi=RVrqc_X5EPw_6Srg

[@charitychidinmaeze-chigbog5822]

1 A
2A

[@CareerVidz]

Great! :)

[@emerencianavaz2317]

8/10

[@CareerVidz]

Great job! I hope the video was helpful! :)
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@annaalemu7736]

Q2 A

[@CareerVidz]

Well done!

[@jumokefasaye4215]

I got 10 out of 10.

[@CareerVidz]

Fantastic! :)

[@Funnnyvideo57]

How will I get a certificate

[@CareerVidz]

It is included in your pack, if you have any problems feel free to contact [e-mail] :)

[@zumasaga8945]

Q7 is A

[@CareerVidz]

Well done!

[@jamilakura2795]

Q9. C

[@CareerVidz]

Well done!

[@annaalemu7736]

i scored 10/10

[@CareerVidz]

WELL DONE!

[@elvisaddaiyeboah3721]

2. A

[@CareerVidz]

I hope the video was helpful! :)

[@jamilakura2795]

Q2. A

[@CareerVidz]

Great job!

[@Belzeni]

1. A

[@CareerVidz]

I hope the video helps! :)

[@annaalemu7736]

Q1- A

[@CareerVidz]

Great!

[@helenonum9946]

9/10

[@CareerVidz]

Great job! Do you have an interview coming up? :)

[@helenonum9946]

Yes I do

[@zumasaga8945]

Question 1 my answer is 24 hours

[@CareerVidz]

Great! I hope the video was helpful!

[@kgomotsokhuzwayo5361]

9

[@CareerVidz]

Fantastic! :)

[@KanchanRay8]

I need customer service certificate

[@CareerVidz]

I hope the video helps! :)

[@nukadoris5441]

Q6. A

[@CareerVidz]

Nice!

[@valerieparnell4942]

B

[@CareerVidz]

Do you have an interview coming up? :)

[@uzonnaumeri1648]

I scored 9/10

[@CareerVidz]

Fantastic! Great job! :)

[@uzonnaumeri1648]

Thank you so much sir, you're an inspiration@@CareerVidz

[@IAMBlessed811]

Audios don’t work!and Certificate is for April 2026?

[@CareerVidz]

Thanks for your purchase! Please can you drop me an email at [e-mail] so I can locate your account and resolve this ASAP for you :)

[@airatfajinmi9208]

Q10. A

[@CareerVidz]

Well done!

[@sherwoodmichel7059]

24

[@CareerVidz]

I hope it helps! :)

[@user-yr3iv2ey7h]

How will you spend your first salary
Please answer sir .........

[@CareerVidz]

Is this something you have been asked in an interview before? :)