After countless emails and the latest telling me to try some developer based software, it still doesn't work. It is extremely difficult to gain a refund, and I'm being told to wait around until they find a fix. For transparency, here's my latest reply copied and pasted Hi Austin, It's no problem, we should have an update for this in a few weeks, your license remains frozen so you're not losing any time. Please note that this is specifically explained on the website, we have no way to guarantee perfect compatibility with future versions of firmware or OS updates, as is the case here. We are trying to add support for new versions as soon as it's possible, but it cannot be guaranteed. As a courtesy to you because your purchase was quite recent when this new update arrived and messed things up (please note this also broke the official DJI app at that time), I offered the freezing license option, which is not normally available for such situations, but that's the best I can do at this time. You will be notified by email as soon as the update is available. If you need help with the ADB procedure in the meanwhile, I'd be happy to assist you.
At this current time of typing your reply, I've still not resolved the issue. Drone Tweaks are dragging their heals and don't want to refund myself, and I've still not got it working. Below is the exact and last email I received from them: Hi, This is caused by a recent Android update, which doesn't allow apps built with older SDKs to run. The same problem happens with the DJI official app 1.13.10. DJI released an update (1.14.x) to address this, we are working on bringing FCC to this version but it will take some time, as DJI made some fairly drastic changes in updating the app to these new SDKs. The good news is that, if this is indeed the problem affecting your device, it is relatively easily fixable by following the ADB procedure described in the 5th bullet point here: www.drone-tweaks.com/troubleshooting
Very handy was thinking about purchasing
It couldn't be an isolated issue
I have the same problem, I sent an email and am waiting for a response.
After countless emails and the latest telling me to try some developer based software, it still doesn't work. It is extremely difficult to gain a refund, and I'm being told to wait around until they find a fix.
For transparency, here's my latest reply copied and pasted
Hi Austin,
It's no problem, we should have an update for this in a few weeks, your license remains frozen so you're not losing any time.
Please note that this is specifically explained on the website, we have no way to guarantee perfect compatibility with future versions of firmware or OS updates, as is the case here. We are trying to add support for new versions as soon as it's possible, but it cannot be guaranteed.
As a courtesy to you because your purchase was quite recent when this new update arrived and messed things up (please note this also broke the official DJI app at that time), I offered the freezing license option, which is not normally available for such situations, but that's the best I can do at this time.
You will be notified by email as soon as the update is available.
If you need help with the ADB procedure in the meanwhile, I'd be happy to assist you.
@@AW-Services I hope they can find a solution to our problems soon.
I'm trying to resolve it for everyone but it's far from easy
Hi mate, did this get fixed?
At this current time of typing your reply, I've still not resolved the issue. Drone Tweaks are dragging their heals and don't want to refund myself, and I've still not got it working.
Below is the exact and last email I received from them:
Hi,
This is caused by a recent Android update, which doesn't allow apps built with older SDKs to run. The same problem happens with the DJI official app 1.13.10.
DJI released an update (1.14.x) to address this, we are working on bringing FCC to this version but it will take some time, as DJI made some fairly drastic changes in updating the app to these new SDKs.
The good news is that, if this is indeed the problem affecting your device, it is relatively easily fixable by following the ADB procedure described in the 5th bullet point here: www.drone-tweaks.com/troubleshooting