I HATE Tire Service Companies - 2018 Subaru Forester Lug Studs and Nuts Replacement
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- Опубликовано: 21 июн 2024
- Some company did my friend dirty. BAD dirty. They put tires on the Subaru after "servicing" and broke at least 5 lug studs. ALL TIRES had some form of either broken lug studs and or nuts. Also they put on mix-matched lug nuts as well. The mechanic told the customer to send it, and their service writer also told them: "Its fine don't worry about it." Unbelievable! We will right the wrong that the incompetent mechanics and tire company has done.
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Well done SM, can't believe they let her go leaving the studs and nuts like that. Looking forward to seeing the next installment of old yeller too. 🤠
Bless☺️✌🏼
I've had my studs and lug nuts cross threaded before, but I've never seen anything like this....amazing, and obviously not in a good way. I once had a shop that left my oil drain plug loose and it was leaking bad. Took it back to get them to fix it and they acted like it was my fault. It's unbelievable what people do to others and think they can get away with it. Good job getting this fixed! I'd try to get some kind of restitution from that shop if i were them. Thanks for sharing!
Sheesh man the oil plug story was crazy too! I’ll follow up with you guys if progress is made with a shop who did this. Unbelievable indeed David. Most welcome. ✌🏼
Had a tire shop ruin a set of original 5x5.5 Lincoln steelies, they uggadugga'd the nuts on so far the cones bottomed out on the face of the brake drums, completely flattening the center section of the steel wheels. Once loosened back out, the wheels were unsafe to use as they wouldn't clamp properly anymore. They ended up begrudgingly paying me enough for new wheels. Since factory replacement 5x5.5 steelies aren't cheap, I ended up buying a used set off a friend and used the rest of the reimbursement to get the old wheels repaired and refinished.
Fortunately a couple years ago I found a small tire shop with good, honest folk. I've become a repeat customer and they have noticed that too, I've gotten good deals and discounts a few times!
They flattened the steel wheels mounting surface? Wow! I’m glad you eventually found a competent shop. They’re out there, but sometimes the journey to find them can be very rough. Yikes man!
I used to stack up a bunch of washers and then impact a lug nut on and it would pull the new stud right on through....both ways get the the job done!
That works too! Thanks for top tip!
I use Tirerack's mobile installation... that way I can watch them like a hawk!
Ohh there you go!
You are misinforming a lot of people on this subject. 10 years of tire service I can tell you that every lug or stud I ever broke was from taking the nut off and never putting it on. Because of this you would have to go back to the previous installer usually the owners that cross threaded the nut on the stud putting it on. This situation would automatically become my fault and my responsibility to repair because it broke when taking it off. The exact accusation that you make in this video. I can tell by looking this is exactly what happened to these lugs. Most likely previously rammed on with an impact and not started by hand as you correctly did in your video. Great repair job by the way.
There are still good mechanics out there. Glad you’re one of them. It’s a shame how much effort you have to go thru these days to find one. Thanks for stopping by.
Just another note here Swede. I don't remember having to remove the hub assembly to replace studs. They usually have openings where the stud can be driven through the back and the new one pulled thru with an impact, lug and washer. Would that apply here by chance Internet People?
It might. I wasn’t paying attention to be honest. Hopefully someone else can chime in here👍🏼
Must've taken them to a Les Schwab lmao
Things have been worse since Les died I’ve noticed
@@SwedeMachine Much worse
And this is why I have been forced into being the competent journeyman mechanic that I am. Too often burned by allegedly professional outfits so now I look after myself my family and friends. I just need a bigger space then I can have more and do more.
Good for you! I’ve struggled with space myself. But to have your repairs done right by yourself is huge!
I liked how you got rid of ALL of the lug studs and nuts and replaced with new! no tellin what stage of fucked up the others were and no reason to play Russian roulette with semi screwed up parts> here in North Carolina we had a company come in and buy out a VERY reliable trusted tire service chain and now they jacked their hourly rate to more than $150!!! AND ttheir work, service and attitude turned to garbage! Caveat emptor! (Latin for buyer beware!)
WOAH!! $150 / hr? Sheesh if I had to pay that I’d better be at the dealership getting repairs! Yes, there was no way I would trust any of that hardware. I told my friend we are placing all 20 studs, and 20 nuts. That’s the only way I could guarantee safety 😉
Modern air impact guns can easily reach 1200lb. ft. I know that it’s more trouble but I used a torque wrench to finish tightening wheels after running the nuts up snug with an air gun.
Due to the massive number of guys getting out of the automotive industry many places have hired warm bodies to try to fill the gaps. 80% of young graduates of automotive repair schools quit within the first two years after graduating. It’s got exponentially worse post-Wuhan lockdowns. Unfortunately it’s not going to get better anytime soon. The exodus of good people from the automotive industry has been an ongoing problem for at least 25 years and it hasn’t caused any significant change in how shops compensate good workers.
I agree and it’s a shame and scary. The ol’Rona didn’t do any good for the blue collar worker. 1200 lbs? Sheesh well there you go. I am grateful that I got my degree and can use it to help people in need like this. My heart really goes out to those single parents with kids who don’t have time to mess about repairing their car and get hosed like this. If anyone knows of such a situation please do them a solid if practicable. Thanks for sharing✌🏼
This shop should be held accountable.
I will follow up with my friend with the situation. Hopefully I can report back someday day when / if I hear something. Completely agree!
This is why I never let anyone touch my car. Especially those shady ass mechanic.
10-4 on that boss👌🏼
My shop would instantly terminate a goober for doing such butchery. We do great work with integrity and we work by appointment only . We ain’t cheap and we turn people away almost everyday. Good shops still exist but they are few and far between.
@@prevost8686 They’re are indeed many good shops still out there! Glad to hear tires one of them! This industry will always be plagued by these issues. But build yourself up a good reputation and and you should always have a steady stream of customers👍🏼
First of all, tire breakers make minimum wage (or as close as possible), usually means untrained kids and temporary employees.
Typically you find a problem created the last time the wheels were installed the next time you need to remove them.
As far as mis-mached nuts, I worked in a university city with 7 auto parts stores and often couldn't find 5 correct lug nuts for common US cars, let alone 12 x 1.25 Japanese lug nuts.
Still sending it without repairs is not cool, unless the customer specifically refused repairs.
You know your lug nut thread pitch size. Very good! Yes even if they had to order them it would only take a few days to get them. I get it some parts are not commonly in stock and you’ve got to chase them down. That’s fine. Due to slight surface rust on the broken studs it’s been more than a few days. Probably months I’m guessing. I’d have to ask the owner. So there was more than enough time to fix them. I know we all start somewhere with our skill set, but this is a pretty crucial piece of hardware that definitely demands special attention. Thank you for sharing👍🏼
Unacceptable to let a customer leave like that.ive been in the tire business for almost 30 years and wouldnt dream of doing that.subarus are the worst for broken studs but you fix it if you broke it.
Glad to hear you’re one of the good ones! Bless✌🏼
Why can't you name the company
I would love to name and shame. However I also don’t need internet harassment to muck up the ability for my friend to get a conflict resolution from said company.
@@SwedeMachine Agreed / Thank you
Valid question and most welcome
As a mechanic for 45 years I've seen so much of this crap. Hey if you break it be a pro and fix it ! I recently had new tires put on my 2011 RAM. By PEP boys. The musta used the most powerful impact wrench ever made to my lug nuts ! Ended up breaking about half of the bolts to get them off. Took literally 2 days to get done ! I brought them all back to the same PEP boys and tossed them on the service counter and ask for Benny, the guy who did the tires so I could very politely tell him to take each and every nut and bolt and slowly as to no do major damage to his asshole place beach one as far up his ass he can get then, no use for penetration oil or motor oil is to be used. Then a lovely young woman, tiny and petite came up and smiles at me and announced she is Benny.........I just proceeded to walk out with my nuts in my hand, got to my truck and cried !
Wow! You broke half if them! Sheesh man. That’s crazy! I agree. If you break it, then let me know and fix it. Sheesh you his have a lot of stories with this subject. Makes me sad and upset to hear. But I do appreciate you sharing✌🏼