Ride with Royal Enfield CEO! Exclusive Interview with Govindarajan B | Part 1
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- Опубликовано: 6 июл 2023
- As #RoyalEnfield turns 122 years old, it solidifies its status as a true veteran in the world of motorbikes. We are thrilled to bring you an #exclusive interview with Royal Enfield's #ChiefExecutiveOfficer, Govindarajan B, featured on our Motor Vikatan channel. Govindarajan takes us on a captivating journey, unveiling the remarkable Meteor's J platform, the fascinating story behind the Himalayan bike, and Royal Enfield's strategic entry into the used bike business. But that's not all! Govindarajan also reveals exciting plans involving their powerful 650 cc engines.
Stay tuned for the Part-2 interview, packed with intriguing details and captivating stories. Trust us, you don't want to miss it! 🔥
🏍️ Celebrating the Legendary Legacy of Royal Enfield! 🏍️
#RoyalEnfieldLegacy #MotorcycleLegend #ExclusiveInterview #InnovationUnveiled #ElectricMotorcycles #650ccEngines #royalenfield #royalenfieldclassic350 #royalenfieldsupermeteor650 #royalenfieldmeteor350 #royalenfieldreview #royalenfieldhimalayan #royalenfieldsupermeteor #royalenfieldinterceptor650 #royalenfieldcontinentalgt650 #royalenfieldsupermeteorreview #royalenfieldcruiser #royalenfieldhunter350 #royalenfieldclassic650 #royalenfieldlançamento #royalenfieldinterceptor #royalenfieldmotorcycles #royalenfieldcontinentalgt
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I respect you Govindarajan sir, A true Royal Enfield fan from Kerala... Waiting for the next part ❤❤❤
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RE is an Emotion! Please make sure you improve the quality and service standards. I gave up on my Himalayan but not on RE yet. Take good care before people move over to Triumph and others. All the best!
True
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Very true
I don't think so RE takes customer concerns seriously, many will shift to other brands as nothing is there to hold onto emotions if you keep suffering
I m booked Royal Enfield bullet 350cc mid meroon. Delivery June 4th 2024❤ 15years of my dream vehicle comes to❤
The way you spoke is a bliss to all bike lovers and who all are passionate about bike drives...sir please please focus on after sales service and parts price and quality ...
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Proud to own Royal Enfield from 2011 starts from standard as teenager - thunderbird 500 2012 - classic 350 2013 - and now interceptor on 2023 as a family man for daily commute & my daughter school pick and drop 😊😊😊
When I see you Sir I am proud to be a student of the prestigious Annamalai University👑🤗
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❤ RE.......thanks to vikadan......GOVINDARAJAN sir ka sath ithna acha intraction Dene keliye🙏🏻🙏🏻🙏🏻
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I respect Showrom experience which I have got from RE Adayar, love the connect between me and my meteor on the highways.
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Congrats vikatan team and Govind Sir.
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Good interview. Here is my question to the CEO. Why don't they bring a product like Silver Plus? It will be useful for all section of society.
RE is not a word it's an pride
I respect this men a lot, I own a RE. what I feel is, RE started listening to people more only when they started building a J series engine. which is currently a successful engine in the market. and that is basically because the competition in this classic segment is very high, and with the older engine and comfort they provided was very low. vibrations, rusting issues , not even a fuel indicator man. it was all business, when they where monopoly they just dint care about it. now when there is diverse option, they have to work on the weak points, its all business. But still RE has to develop there after sales service area, they are losing customers every day because of there poor after sales service. strict rules and regulation and SOP need to e maintained, and need to monitored by RE. Japanese are very good at it. they will bang on you any time.... and the market is vey volatile , you never know. things may change. there is always four-stage theory splits growth into start-up, growth, maturity, and renewal/decline stages. you are in to maturity now. what's next RE. think about it.
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I haven’t seen any experience centre for RE. I am just seeing normal transaction centre where I go and ask for price pay. Salesmen are not even bother about customers. I entered one showroom, no one attended me. I just went and asked details of bike.
My experience, compared to rest of the showrooms, RE and Jawa showrooms are way ahead. RE also has a test drive motorcycle for all their lineup, especially the 350 ones.
Of course they can improve on their customer experience.
My dislike was the attitude of salesman "either take it or leave it". Hopefully with Harley and Triumph coming in, RE becomes better.
Honda bigwing >>>>>>>>>>RE
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Nice sir
Padmanabhan v
Thiruvananthapuram
Please reply sir, Is bullet standard 350 old model will comes in market again or not ?
FAN OF RE❤
Am a proud owner of RE a nd have been driving RE for more than 10 years. RE has to greatly improve their servicing and customer management a lot. They are not bothered about Customer and vehicle once it is sold. Vehicle is very good no doubt. Now they have sold lot of vehicles that they are not able to handle the service and maintenance part.. Because of this reason, I have now booked New Triumph Speed 400.
With others players entering this CC Segment, RE should think abt this gap. The cult of being owner of RE is shifting to customer service centric and towards functional aspect.
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great interview. since RE is into heavy weight category especially SM650. will there be a reverse gear option
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Hope you guys asked about service centre head aches in part 2
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Only if RE gives a reliable Himalayan 450 / Scram 450 with good service support, they can continue ruling this segment. Already many have moved to Adv 390 and now to triumph motorcycles. Even if scrambler 400 gets 10k bookings they are all going out from RE's pie...
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Worst showroom experience with RE sales men
Service too 😂
Agree
Always 😊
Then why are you guys buying after knowing..😂
@@rvishnuvardhan7033 reliability and cruising style RE is top notch, I've seen some people experiencing nice showroom delivery but definitely very few showrooms do that quality and satisfied delivery all other is mentally torturing, didn't show any happiness while delivering
My worst experience is RE service centre. Especially the one in tuty.
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Hi Sir,
Any plans for RE scooters
RE is emotion more than a bike.. Awesome bike with great fan base what else manufacturers need... We have major Issue that is Service station.. Almost the current situation is we have to rely on Outside mechanic for Service.. I have classic RE but the service is Pathetic.. The major concern of RE service is Pathetic.. Pls have strict ratings/Checklist on Service Mechanic.. Check on quality items products thats has been used.. Thanks
Avan kaanla bayatha pathuten! Triumph street 400 launch ku aprom 😆
Avan tools yeduthu Avan potachu moments 😂😂😂
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Mr Govindarajan Thanks for your support pls take action on service center not supporting properly we all really fed up in this area mainly in Chennai No proper service engineers not supporting for customers customers really suffering lot you all how much effort taking daily for the business but in the service centre very bad only not supporting for warranty full and full money minded pls involve and take immediate action in service centers please I request otherwise these service center engineer will vanish Royal Enfield soon pls focus on service mainly in Chennai all area especially Anna nagar
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I respect and love the product. A big thanks to the company. But, am feeling very very worst satisfied with showroom service & response..
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Maama vaasika, Atthimbal aada miga seerappa erruku.
Sir do have any iddea open a branch in Sri Lanka in future
its been 3years since my gt is wobbling still not yet corrected in tirunelveli showroom
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👌Super explanation, great keep it up sir.
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Liquid cooled best question super
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Sir everything is awsome. but the service experience is sad, so please concentrate on that part too...
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RE has to work on the sales and customer experience, it is very poor, I waited for nearly a year for Himalayan in 2021 ,then cancelled the booking and switched to Xpulse.
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super... 👍.. good explanation on each model..
if RE team is watching.. a small request.. pls change your standard tires..
its not only not good.. but for me its downright dangerous.. very poor grip.. especially on corners.
great bike.. great team.. keep it going..
love life ride
💓
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You can ask to him why your service centre very worst
Old g2 bullet ready pannunga. Sir
I wish they at least add English subtitles for people not understanding this language
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Thank you விகடன் for the interview to understand very well.
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Focus on service center area, many customer are not satisfied with the service experiance
himalayan?
Anna na ela bike vangit padtha padu padra one month kuda agala nanga ela oru bike vanga evala kastapatu vangarom ..show room la very poor en new bike meteor headlight doom plastic body problem sales and serrvice mangaer keta apdi tha varum production pandrhu problem enga mistake இல்லைனு very worst ah pathila soldra ga ..ceo sir soldramari showroom dealer apdi response ila.ipa varaikum entha பதிலும் இல்லை.eagle motors erode district gobichettipalayam .show room ..ceo sir kita ithuku pathil ketu solunga bro yarathu
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Second video please
Coming tomorrow...!
Re after sales- service experience is totally bad.
Inexperienced technicians, not satisying customers, waiting for parts so long.
waiting for part 2 ❤
Coming Soon...!
service improvement kaga enna panirkaenga
Sales ok but service hey olanga pana solunga .. service is not up to the level in Chennai and banglore
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Seems like RE team is concerned after both triumph and Harley launched 400cc bikes. Definitely it's a tough competition for RE. You guys need to rework your strategies. Improve the quality, get the right pricing educate your service team only then you can stand tall in this market.
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Superb interview ❤
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Hi sir vanakam vintage model bullet right side gear type bullet Please produce again
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BGR🔥🔥🔥
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I’m going to sell my RE Himalayan due to the poor service. Even my bike I completed only 5000km. I’m completely fed up with RE service. Almost I tried three service center all are same. Very Worst
royal enfield should increase the service stations , i think sales are more and servicing people are very less'
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Hello CEO
You have good idea,theory, implementation but now a day people complaint about quality (many manufacturing defects),worst service ever i could hear everywhere people are waiting to get their dream fullfilled (as i heard these reviews i stopped my plan on buying it)your strategies are getting failed after sales is that your plan and wont care after sales?.. if that continued it will decline for sure already highness is there hd440 and triumph are in the way......so RE should maintain their standards at their level ..
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Part 2 epo release ???
Tomorrow...
I am planning to buy meteor 350 but after seeing ur reviews i think i shd go for honda or harley or triumph or jawa or yezdi pls suggest
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Pls kindly improve service segment... @anand vikadan pls convey to bgr....
Appo yen sir service worst huh irrukku
Motor vikatan unga mooliyma en bike ku oru pathila கொடுங்க ceo sir kita pesi
Wanted to add even the buying experience is only like tea shop
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RE the best bike to drive. but the only bad part when come to bike service.
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Appadiya avarkita avanga dealer ku nalla service pannura trainings kodukka sollunga
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Fortnine reference @11:00
சூப்பர் மீட்டியார் 350 விடுங்க
Maximum add is reached with CEO, and that's all the end of RE
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அய்யா suzuki two wheeler ceo நேர்காணல் எடுத்து வண்டிக்கு ஒரு நல்ல update குடுக்க சொள்ளுங்கயா நல்ல நல்ல வண்டில வச்சுகிட்டு இந்தியா கொண்டு வர மாற்றானுக இருக்குற வண்டியும் update குடுக்க
மாற்றானுக
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Showroom la delivery details and update aa olunga sola solunga mothala 4 months aachu vara
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Toyota qualis RS E3 type 2 model view
Thanks 👍
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20:23 scrvice coat um konjam athigam AA iruku Kami pannunga
Im junking this metal junk for a activa,im a automobile engineer and in automobile sector for 40 years ,like many others re was a dream to me too,but sad it wasnt a good dream
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Dear CEO,
All your ideas and culture are 2 decades behind of competitors ...
Super
RE means quality of material.
Best joke sir
Next 10 years kula or customer will chose otherr motorcycle im damn sure and matha brands lam re vida better bikes and customer service better ... Evlonaalu dha ivanga rule and namba losu mari grumbling pananum .. pls guys choose wise motorcycle and re hey last option ha mind la vechukonga pls yen anupathula soldda as brother
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I bought classic 350cc in 2012. The bike costed me 1.29L on road then, so far i have spent more than 1.8L for service alone, i am not a rash driver, nd its not possible to drive it that way with this bike. i mostly use this bike for my office commute. I gotta say the quality of the spares are too poor and the cost associated with the service are damn high...After all these years, i am still spending more than 4k for every service. Highly disappointed with the bike.
Wow great experience that you have shared and it's terrible...and my prayers to get out from this terrible thing
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what ever he spoken didnt mention bout bike service which they providing is very worst 2 year ago i brought gt 650 bike was good nice and i really felt bad bout there experience which i faced in service they provided which ever worst,, bcz off this bad bike service i just started hate royal enfield bikes ...whatever money i gave is totally waste off my money ,given plenty off money only got many headaches and pressure ,tension in royal enfield bike service and behavour they showed...!
service from tuticorin showrom tamilnadu !!
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Service ahh improve panunga daa
RE is only for his company profit making product.... Some half mentals using that bikes and telling RE IS emotion , loose motion and all.....🤣🤣🤣
True re is an emotion,ennai Mari vangunavangaluku Ellam emotion than,most un refined bike in India was my feel,I got sciatica problems after riding this hard bike,third class suspension vibration ,re will never take this into their minds,more over how can it be a good cruiser bike If it even strains and vibrates so heavily after even 70 kmph.
Ceo sir I also purchased a defective super meteor 650 bike from pondicherry rooster automobiles mg road showroom .i have returned back to dealer on april 30th but till date I have not received my new bike .i have payed my third emi .i have lost my peace of mind,money, health,timings.these is the worst and bitter experience in my LIFE TIME. Worst CUSTOMER service and your company officials worst CUSTOMER handling . 8:51
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Since you have the market in this segment. I hope you take advantage of it. Service is worst. Sales is worst. Across most outlets. Service technicians are with minimum experience. But the cost of service is high. Which does not have quality.
I bought classic 350 in 2017 from velavan motors Vadapalani. One of worst sales team. They lost my rc book and for one year no response. Service cost if too high. Service adviser just ticks as per the kilometers run. Engine knocking off issue was not, resolved after repeated complain. Chain sprocket goes often. Finally i sold my bike due to high maintenance. And i am, really happy. Re is just, made for show off.
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After sales service
Worst service in Tiruttani show room....and still today no solution for vibration
Oh! Pure motorcycling, than, theriyumo, seri, apparam yen vandi inherent design problems oda varuthu?!?!
Sir pls purinjukonga sir! Unga vandi yellamay half baked products than! Adhu ungalukae theriyum!
KTM vagura yaarum, milage kammiya irruku nu sollarathu illa, Yen?! Budget la performance venum nu nenaikuravanga vaanguranga,
Apparma intha 2 weeks ah Harley 440 nu #Hero um Triumph 400 nu #Bajaj um vandi kondu vantanga😂🤣 pathatha koraiku #Honda um cb350 vech seiyaran,
Kadha paesama, vandiya correct ah design la irunthu seri panni kondu vaanga, Honda la yeppdi periodic maintenance ku mattum vandi service ku pogutho, appdi venum vandi Royal Enfield la irrunthum vandi varanum, idhu than Market oda expectation
Illa adhu yellam Panna mudiyathu, nu irrunthinaga na Market irrukum, aana Market la neenga irruka maatinga, apparam verum lorrya vithutu poga ventithu than.,
Brila Groups ippdi than kaila Government vehicles ku order irruku nu sub standard ah vandi senju vithutu irrunthanga Hindustan Motors appdindra perula Ambassador, contessa yellam senjanga, Market expectations meet pannala, inniki Hindustan motors business la illa, verum Ambassador moniker eh 80crores ku peguot vithutu amaithiya irrukanga, paathu irrunthukonga
(P.S. Oru classic 2014 model and oru Himalayan 2019 model vaangi Nan patta avastha yennaku than theriyum, antha vayathu yetichal than Inga ippdi )
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Every thing ok....but service is of very low quality...RE is not taking customer complaint seriously...hope they wake up now
I have RE classic 350 i have worst service experience and worst service man 👎🏻
Triumph ❤️❤️❤️
triumph😍
Service & sales aa worst new model vanthu ena use
I own 500 cc desert storm... I don't know why they stopped 500 cc bikes
Poor sales only
It's made like a gun but your service stations makes it like a bun. Please go check how your service stations how they work they just loot money and dunno how to fix the bike. Worst customer experience after the bike is taken.
Very wrost re company service center in Chennai I sold my bike classic reborn within one year
Tiruvottriyur en area ❤️
RIP RE 🤣🤣🤣🤣🤣🤣🤣🤣🤣
U sure ? 😂
உங்க வண்டிய...விற்கிறது....உங்க Showroom ..அ...
நல்லா வச்சுகிறது...அதலாம் சரி தான்....ஆணா..உங்க.Costemers. உங்க சர்வீஸ் ரொம்ப படுமோசமா...இருக்கு....உங்க வண்டி ஏண்ட்டா வாங்குனோம் னு...
நினைக்க வச்சிருங்க உங்க Showroom ஆட்கள்... அத முதலில் சரி செய்ங்க..Showroom srevice very poor...😧😤😤🙏🙏👎👎
CEO sir nega matum getha poringa bikela enga bike apdi ila service very worst
Only bike in the world which survives on thump and accessory fittings. Engine is crap..
Worst service nowadays
Royal Enfield services is very worst , technicians they don't know how to rectify the issues mostly..🤦♂️🤦♂️🤦♂️🤦♂️
ena RE... bajaji & Hero va parthu bayapudriya kumaru 😁😁😁😁
Triumph and Harley 😂😂😂😂 heavy competition 😂😂😂😂😂
Very very worst royal Enfield show room sales team and service team from eagle motors gobichettipalayam..
All k but service world most worst, my personal experience, service not respond 2nd service sale my himalayan lost cost but my mental pressure cool, u r Staf r mental how to commination customer, they r deal with customer I know this msg so hard but truth my experience not a single showroom many show room same condition
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