I had that problem eBay backed me because it was a insufficient address. You had gas money, packaging and time invested in sending the package it is on the customer for having the right address. I would have blocked him as well.
You resend the package with the same label in the same packaging with a notice HOLD FOR PICKUP then he will get a notice to pick up at his local post office. Or he can fill out a form with usps to hold his mail if you are unable to. The USPS will likely help you if you go there in person. They should allow you to resend it with the hold for pickup notice at no extra cost! I would email the usps at least to ask them. They respond really quick, usually.
As a new seller, this just happened to me, haha. ebay should back you on this, and this is usually why most sellers do Buyer Paid Shipping. It's the responsibility of the buyer to make sure their address is correct or in a deliverable location, if not then it's up to the buyer to contact the post office and set a hold package to pick it up. Otherwise, the post office will send it back to the sender, and its the buyers issue that they messed up with address. You have two legitimate options, 1: is what you did, refund minus shipping, relist, and they repurchase with correct or better address or 2: You can send them an invoice for a new shipping label and resend the item. With buyer paid shipping, we protect ourselves, but if it was free shipping, we would eat that 12 dollar shipping. I opt for option 1 as it's safer for me as a seller to resist and restart a new order within eBay. It sucks for the buyer, but you did your responsibilities by shipping based on the buyers' account details.
I LOVE when you mention my name, I sure do appreciate you!! I told Commonwealth Picker that I was watching your event and you introduced the guy who sold him all the E.T stuff! Love your Chanel and seeing the family clips you’ve been showing at the end of the videos!
Just as a point of good information - I will only ship to Apartment or Office Building Addresses with a SIgnature Required. It costs the customer a few extra dollars... but the package either has to be signed for upon delivery, or... if the carrier could not deliver it, they'll leave a note for the buyer and the Local Post Office will have it available for them to come and pick up. (or they can arrange for it to be delivered when they are available to sign) It saves all of the types of problems you are dealing with ... especially if people work during the day and are not available to accept packages. I hope this helps for future shipping to Apartment or Office situations.
I've had this same issue with several buyers, most of them say they will take it up with eBay and I never here from them again. I always block them too.
26:24 PSA is the king of grading for trading cards ... SGC nowadays is #2 or 3 (with BGS taking the other spot). Pretty good grading company :) Collectors either love or hate their tuxedo look (black border around the card). I enjoy watching your videos. Keep up the good work. Cheers, Julien
You handled it the right way. We do exactly the same thing however most of ours are when people move and never changed their Address on file. If we get the item back we refund, and if they still want the item, we have them repurchase it.
If the Buyer forgot the Apartment #, then that money is lost when it comes to the PO. The PO views it as the Customers Fault. If he forgot the Apt Number, it's his fault, and you are 100% correct to not refund him that.
I had one buyer claim that they never received their item, after the USPS took too long to deliver but tracking information showed delivered. I never heard from the buyer again after I told them I woukd open a USPS inquiry to locate it. This has happened twice.
If you block him, he cannot re-purchase it. I don't think that that is fair either. I shipped an item to Great Britain and it got shipped back to me. I did refund the buyer and the buyer did re-purchase even though it took almost three months to get the item back to me. It was a 3 inch miniature lace draped doll, very old. It turned out that the private postal service....eBay does not go with the Royal Mail, the most reliable mail service there, but contracts with a private shipping contractor that does not have a good reputation. The postal worker was a lazy one and put it in his truck to deliver and never did, just took it back to the main distribution center and said he had made 3 attempts to deliver. The buyer had had trouble with that guy before. Anyway, the buyer eventually got her order and is very pleased with it and with the extra mile I was willing to go.
USPS claims that packages will be del8vered in '2 to 5 days' if shipped with Ground Advantage. I have had several packages take 7-12 days because the USPS loses the item. No big surprise, since the USPS commissioner remarked, arrogantly, that their prices would increase while quality of service woukd decrease.
(In my 'umble opinion) I would vote that - unfortunately - it's the customer who would be responsible for the shipping charge because of the bad address. It could be that eBay does the customer a favor and refunds the customer without charging back to you, but who knows? I've had something similar happen before to a customer and eBay covered the loss to the customer. The upside if you get negative feedback is that at least it's just a "pie on the face" thing and (from everything I've heard from official eBay people, not "on the internet") won't count against your rating as a seller. They're seeing the feedback system as an old dinosaur that they used to use but they don't any longer. *My question is: "So why not just turn it off!" And if all else fails, the feedback scrolls off your account within 12 months anyway. Best of luck with that one!
I always setup my returns as buyer pays shipping, I do it as a deterrent from those that just have buyer’s remorse. I don’t think you’re in the wrong but do agree I’d feel bad for guy. I have had rare situations where something has broke in transit which is the only case where I’ll eat it, and just refund everything.
Don't stress on it too much bubba.. you did the right thing you jus have a heart for your customers and that's ok... move on to the next if negative feedback comes ebay will back you up specially if you're top rated and issued refund minus shipping ...
The returned package is definitely NOT on you. First of all, "Insufficient Address" is not the same as "No Secure Location Available"! 2 totally different things. Insufficient Address means there is something wrong with the address and it can't be delivered to the address on the package. No Secure Location Available means just that.... No where to leave it safely (without the chance of someone stealing it). Saying all that, what the PO should have done if there was no secure location available to leave the package, they should have left a slip (inside the persons mailbox) saying that the customer had a package, but it couldn't be left "safely" and they need to contact the post office to receive it, whether that be in person or on the phone. "On Route" means that the carrier for that day (most likely not the regular carrier) has left the package on the route's desk or under the desk so the clerks will know where to find it if the customer comes in looking for it or calls wanting to know where they're package is! Again, YOU ARE NOT TO BLAME!!! You did nothing wrong, and you should not have to pay the postage...the customer needs to hash it out with the Post Office!!! Great video!
I had an order once that the customer did not receive. I checked the tracking and it said they refused. They insisted they did not. Eventually the package was marked "Return to sender". When it got back, I saw all these different notices attached or written on the box. For some reason the post office took it upon themselves to forward to package to a completely different person and address. Said person opened the package and apparently wasn't interested. Luckily when the package got back to me, the toy, Johnny Lightning Back to the Future Delorean, was still in the same condition as it was when it left. I refunded the customer and relisted the item. Eventually it sold again so all is well.
I had a very similar incident. And item was sent back to me saying that the address could not be delivered to. Between the buyer and I we decided to see if the post office would resend the package back to him at the same address and then he be there at the time it would be delivered😮 it worked out he, like your guy said he had had many packages delivered to that address before. They did allow me to send it back to him at the same address for free so that maybe something you want to look into
I believe, to be completely fair with the situation you guys split the usps shipping, charge him for a FEDEX or UPS shipping and try again with a different carrier...?
The guy who bought your car alarm needs to put a claim in with the post office. You are under NO OBLIGATION to refund him anything legally. This is on the Post Office 100%.
If there is a lot of mail theft usps won’t leave the package, I’m going to guess there is plenty of theft of packages then the Post Office should have left a notice on his door to pick the item up at the post office.
I mailed a couple of cards to my sister-in-law who spends the winter in Florida. They got returned to me with “No such address” written on it. I had mailed many items to the same address previously and she received them. I took a picture of the address and texted it to her. She said I had the correct address. I don’t know why they returned it. It’s a puzzle.
Not always but I have had EBay refund their shipping with no default to me and eBay pays. eBay is the only one that knows where the mistakes lie. I think it will be fine if he goes to eBay for help. He might get a shipping refund you don’t have to pay. Fingers crosed
NY USPS is the problem... I've heard nothing but nightmares about packages being sent into crime ridden areas so bad that would make a third world nation thumb their noses upon if offered a trip there... Others might have a vicious dog warning (this actually started last year) and it's in that neighborhood... It's a weird enough area that if you don't take the right exit...you could be lost for months...
![Natanael Cano - Amor Eterno [Official Video]](http://i.ytimg.com/vi/EO4prCs6WpM/mqdefault.jpg)
Seems to us that the Post Office should have held the item for him and he could pick it up at the Post Office.
I agree. Leave a note post office.
I agree Steven, would have saved a bunch of trouble!
I had that problem eBay backed me because it was a insufficient address. You had gas money, packaging and time invested in sending the package it is on the customer for having the right address. I would have blocked him as well.
You resend the package with the same label in the same packaging with a notice HOLD FOR PICKUP then he will get a notice to pick up at his local post office. Or he can fill out a form with usps to hold his mail if you are unable to. The USPS will likely help you if you go there in person. They should allow you to resend it with the hold for pickup notice at no extra cost! I would email the usps at least to ask them. They respond really quick, usually.
As a new seller, this just happened to me, haha. ebay should back you on this, and this is usually why most sellers do Buyer Paid Shipping. It's the responsibility of the buyer to make sure their address is correct or in a deliverable location, if not then it's up to the buyer to contact the post office and set a hold package to pick it up. Otherwise, the post office will send it back to the sender, and its the buyers issue that they messed up with address.
You have two legitimate options, 1: is what you did, refund minus shipping, relist, and they repurchase with correct or better address or 2: You can send them an invoice for a new shipping label and resend the item.
With buyer paid shipping, we protect ourselves, but if it was free shipping, we would eat that 12 dollar shipping.
I opt for option 1 as it's safer for me as a seller to resist and restart a new order within eBay. It sucks for the buyer, but you did your responsibilities by shipping based on the buyers' account details.
I LOVE when you mention my name, I sure do appreciate you!! I told Commonwealth Picker that I was watching your event and you introduced the guy who sold him all the E.T stuff! Love your Chanel and seeing the family clips you’ve been showing at the end of the videos!
Oh thanks Karen, I love doing the family vids!
Just as a point of good information - I will only ship to Apartment or Office Building Addresses with a SIgnature Required. It costs the customer a few extra dollars... but the package either has to be signed for upon delivery, or... if the carrier could not deliver it, they'll leave a note for the buyer and the Local Post Office will have it available for them to come and pick up. (or they can arrange for it to be delivered when they are available to sign) It saves all of the types of problems you are dealing with ... especially if people work during the day and are not available to accept packages. I hope this helps for future shipping to Apartment or Office situations.
I've had this same issue with several buyers, most of them say they will take it up with eBay and I never here from them again. I always block them too.
26:24 PSA is the king of grading for trading cards ... SGC nowadays is #2 or 3 (with BGS taking the other spot). Pretty good grading company :)
Collectors either love or hate their tuxedo look (black border around the card).
I enjoy watching your videos. Keep up the good work.
Cheers,
Julien
You handled it the right way. We do exactly the same thing however most of ours are when people move and never changed their Address on file. If we get the item back we refund, and if they still want the item, we have them repurchase it.
If the Buyer forgot the Apartment #, then that money is lost when it comes to the PO. The PO views it as the Customers Fault. If he forgot the Apt Number, it's his fault, and you are 100% correct to not refund him that.
It's the buyer's responsibility to make sure all info on eBay is correct and up to date.
I had one buyer claim that they never received their item, after the USPS took too long to deliver but tracking information showed delivered. I never heard from the buyer again after I told them I woukd open a USPS inquiry to locate it. This has happened twice.
Love the Kohler parts - bread and butter items....simple stuff that people need, pays the bills!
If you block him, he cannot re-purchase it. I don't think that that is fair either. I shipped an item to Great Britain and it got shipped back to me. I did refund the buyer and the buyer did re-purchase even though it took almost three months to get the item back to me. It was a 3 inch miniature lace draped doll, very old. It turned out that the private postal service....eBay does not go with the Royal Mail, the most reliable mail service there, but contracts with a private shipping contractor that does not have a good reputation. The postal worker was a lazy one and put it in his truck to deliver and never did, just took it back to the main distribution center and said he had made 3 attempts to deliver. The buyer had had trouble with that guy before. Anyway, the buyer eventually got her order and is very pleased with it and with the extra mile I was willing to go.
USPS claims that packages will be del8vered in '2 to 5 days' if shipped with Ground Advantage. I have had several packages take 7-12 days because the USPS loses the item. No big surprise, since the USPS commissioner remarked, arrogantly, that their prices would increase while quality of service woukd decrease.
(In my 'umble opinion) I would vote that - unfortunately - it's the customer who would be responsible for the shipping charge because of the bad address. It could be that eBay does the customer a favor and refunds the customer without charging back to you, but who knows? I've had something similar happen before to a customer and eBay covered the loss to the customer. The upside if you get negative feedback is that at least it's just a "pie on the face" thing and (from everything I've heard from official eBay people, not "on the internet") won't count against your rating as a seller. They're seeing the feedback system as an old dinosaur that they used to use but they don't any longer. *My question is: "So why not just turn it off!" And if all else fails, the feedback scrolls off your account within 12 months anyway. Best of luck with that one!
I just had this happen in the Bronx with some new Coach shoes. She asked it to be held and never picked it up.
I always setup my returns as buyer pays shipping, I do it as a deterrent from those that just have buyer’s remorse. I don’t think you’re in the wrong but do agree I’d feel bad for guy. I have had rare situations where something has broke in transit which is the only case where I’ll eat it, and just refund everything.
Don't stress on it too much bubba.. you did the right thing you jus have a heart for your customers and that's ok... move on to the next if negative feedback comes ebay will back you up specially if you're top rated and issued refund minus shipping ...
The returned package is definitely NOT on you. First of all, "Insufficient Address" is not the same as "No Secure Location Available"! 2 totally different things. Insufficient Address means there is something wrong with the address and it can't be delivered to the address on the package. No Secure Location Available means just that.... No where to leave it safely (without the chance of someone stealing it). Saying all that, what the PO should have done if there was no secure location available to leave the package, they should have left a slip (inside the persons mailbox) saying that the customer had a package, but it couldn't be left "safely" and they need to contact the post office to receive it, whether that be in person or on the phone. "On Route" means that the carrier for that day (most likely not the regular carrier) has left the package on the route's desk or under the desk so the clerks will know where to find it if the customer comes in looking for it or calls wanting to know where they're package is! Again, YOU ARE NOT TO BLAME!!! You did nothing wrong, and you should not have to pay the postage...the customer needs to hash it out with the Post Office!!! Great video!
I remember watching Tales From The Crypt when I was a kid. There is only one episode that I remember now and it still scares me to this very day 🤣
That was a scary show!
I had an order once that the customer did not receive. I checked the tracking and it said they refused. They insisted they did not. Eventually the package was marked "Return to sender". When it got back, I saw all these different notices attached or written on the box. For some reason the post office took it upon themselves to forward to package to a completely different person and address. Said person opened the package and apparently wasn't interested. Luckily when the package got back to me, the toy, Johnny Lightning Back to the Future Delorean, was still in the same condition as it was when it left. I refunded the customer and relisted the item. Eventually it sold again so all is well.
USPS is crazy sometimes!
Insufficient address, usually means the Buyer forgot their APARTMENT #.
I had the same shipment show 'returned to sender', then 'delivered. I contacted Ebay through chat and they claim that they have my back.
I’m originally from Brooklyn NY, we were never allowed to travel to the Bronx as kids, it’s a Rough Area!
I figured that had something to do with it!
I had a very similar incident. And item was sent back to me saying that the address could not be delivered to. Between the buyer and I we decided to see if the post office would resend the package back to him at the same address and then he be there at the time it would be delivered😮 it worked out he, like your guy said he had had many packages delivered to that address before. They did allow me to send it back to him at the same address for free so that maybe something you want to look into
I believe, to be completely fair with the situation you guys split the usps shipping, charge him for a FEDEX or UPS shipping and try again with a different carrier...?
I think it was the buyers fault. I was told by eBay that not to return the postage. Go Vols
SGC is the 2nd best grading company in my opinion, top 3 are PSA, SGC and Beckett
The guy who bought your car alarm needs to put a claim in with the post office. You are under NO OBLIGATION to refund him anything legally. This is on the Post Office 100%.
I agree James!
Definitely should be on the customer.
SGC is better sellers in prewar and some vintage cards more modern cards are normally better with PSA. Your other good one is BVG ( or Beckett)
It stinks for the customer, but it's not your fault for sure. You handled it just how you should have!
If there is a lot of mail theft usps won’t leave the package, I’m going to guess there is plenty of theft of packages then the Post Office should have left a notice on his door to pick the item up at the post office.
It would have been too easy to have just left a note I guess!
I recently had a return incorrect address. I am not sending on my dime, messaged costumer to fix with eBay. I wasn't sure what to do.
I mailed a couple of cards to my sister-in-law who spends the winter in Florida. They got returned to me with “No such address” written on it. I had mailed many items to the same address previously and she received them. I took a picture of the address and texted it to her. She said I had the correct address. I don’t know why they returned it. It’s a puzzle.
USPS is getting worse it seems!
You shouldn't have to pay it you're right it's between eBay and the p.o.
I think you handled the situation correctly. Yea Tullahoma is an experience. I had to go there multiple times.
Thanks Friend! That Tullahoma stuff was rough on a old man!
It was rough on everybody. Especially if you were in one of the old dorms.
@@ThePickingMunchkin I was in one of the newer ones but I hated it lol.
@@oldschoolpicker Ive stayed in almost every building there for a female. They all stink.
Not always but I have had EBay refund their shipping with no default to me and eBay pays. eBay is the only one that knows where the mistakes lie. I think it will be fine if he goes to eBay for help. He might get a shipping refund you don’t have to pay. Fingers crosed
Miss seeing these videos OSP!
Thank you!
Mary Kay lipstick must be expensive to buy new.
It must be! I love reselling it!
How do you pack/ship the baseball bats?
I use 48"x4"x4" boxes and cut them down to length. I ship them UPS.
NY USPS is the problem... I've heard nothing but nightmares about packages being sent into crime ridden areas so bad that would make a third world nation thumb their noses upon if offered a trip there... Others might have a vicious dog warning (this actually started last year) and it's in that neighborhood... It's a weird enough area that if you don't take the right exit...you could be lost for months...
I figured that was the problem.
👍