The customer is in the room -- Kiran Dhanuka, Chief Customer Officer, MasterControl

We live in a world where a great product and a great service are no longer enough. To maintain a customer-centered focus, Kiran Dhanuka, chief customer officer at MasterControl, explains why you should always act as if the customer is in the room, whether they are physically there or not.
MasterControl: www.mastercontr...
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