3 - Why Customer Service Is Important

When a customer pays, it is because they trust the service provider to live upto their word and expectation. What could have led to this development of trust could have been Customer Service. Effective customer service helps build working relationships, among other reasons why it is important. In this presentation I address why Customer Service is important.
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Customer Service is one of the common business and marketing areas of practice. It is also examined by The Zambia Institute of Marketing (ZIM). The presentation covers both the practice and academic areas. ZIM is a statutory body created to oversee the education and practice of Marketing in Zambia.
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The video/presentation is in partnership with Kuche Media. Look no further for your professional photos, videos and audios. Whether it be a corporate function or chilanga mulilo, Kuche Media has you covered. Kuche Media is a Lusaka based media business.
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