The 8 Biggest Consumer & Customer Experience Trends In 2022

[@futuratipodcast5130]

Really like your big-picture perspective on these ideas. Your comments on digital-only products, smooth channel experiences, and other trends align with my own thinking.

[@bernardmarr]

That's good to hear

[@KiranVarri]

Channel digitization and expansion / Micro-moments and personalization & Conscious consumption are my favorites Bernard👍🤩tyty #CX2022 #CX

[@anupvkale1]

Thanks for the great insight

[@bernardmarr]

Good to hear you liked it.

[@DARKBUTONEDAYBRIGHT]

Plz make video on career in tech industries?

[@tomao8515]

very huge free content. i really enjoy every video! keep doing

[@bernardmarr]

That's wonderful to hear - I am glad you are enjoying it!

[@brockman71]

1. Channel Digitization & Expansion - ruclips.net/video/RJEss8LGmmE/видео.html
1a. Apps - ruclips.net/video/RJEss8LGmmE/видео.html
1b. Smooth (Omni) Channel Experience - ruclips.net/video/RJEss8LGmmE/видео.html
1c. New Digital Only Products - ruclips.net/video/RJEss8LGmmE/видео.html
2. Cognification of Products & Services - ruclips.net/video/RJEss8LGmmE/видео.html?t=149
3. Micro-Moments & Personalization - ruclips.net/video/RJEss8LGmmE/видео.html?t=207
4. Subscription & Servitization - ruclips.net/video/RJEss8LGmmE/видео.html?t=269
5. Disintermediation (D2C) - ruclips.net/video/RJEss8LGmmE/видео.html?t=339
6. From B2C to 'All 2 All' - ruclips.net/video/RJEss8LGmmE/видео.html?t=424
7. More Immersive Experiences - ruclips.net/video/RJEss8LGmmE/видео.html?t=474
8. Conscious Consumption - ruclips.net/video/RJEss8LGmmE/видео.html?t=542