STUDIO VLOG | BAD customer service and why you should prevent it | Etsy Tips

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  • Опубликовано: 11 сен 2024
  • Hello my beautiful marshmellows and welcome to another weekly studio vlog! Today we talk about bad customer service and how its crucial for business that you try and give good customer service where ever possible
    Also we design some new christmas products and go out for coffee!
    I hope you enjoy it!
    YOU DA BEST
    Love,
    Catherine
    ------------------------------------------------------------------------­-
    KATNIPP:
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Комментарии • 254

  • @cloudsyrup
    @cloudsyrup 4 года назад +153

    I love how in the beginning she had to place the camera in the studio first and then go back outside with all her stuff and then come back inside lmao 😭

    • @diarts4458
      @diarts4458 4 года назад +23

      kassadilla chan shh!! That’s giving away the magic of film 😜 hehe

    • @cloudsyrup
      @cloudsyrup 4 года назад +7

      DiArts lol i didn’t think about her doing that at first but I thought it was a little funny hehe

    • @b_r_a_n
      @b_r_a_n 4 года назад +8

      kassadilla chan i always think about that it makes me chuckle😂😊

    • @KatnippStudios
      @KatnippStudios  4 года назад +51

      🤣🤣🤣🤣🤣🤣 so funny gotta do it for the sweet sweet immersion amirite hahaha

    • @nathansalinas89
      @nathansalinas89 4 года назад +6

      kassadilla chan you a big ole nerd for noticing that

  • @wendydh1212
    @wendydh1212 4 года назад +43

    I've had some bad customer service experiences. It's really a make or break when it comes to deciding which business I will keep returning to. With online shopping, if I've had a pleasant interaction when there's an issue with my order, I even feel more obliged to support the business and purchase more.

    • @KatnippStudios
      @KatnippStudios  4 года назад +9

      Totally true!! This is exactly why it’s so important hehe 🥰🥰

    • @briteya_art
      @briteya_art 4 года назад

      moosewhale same!

  • @spellcxster9268
    @spellcxster9268 4 года назад +11

    Hi there! I’m someone who works at my local McDonald’s, which is very customer service oriented. It’s definitely not the most glamorous job, but I still do my very best to ensure every customer has a great experience. You’d be surprised at how many of my coworkers just have a bad attitude! They are rude to the customer when they ask for additional sauces, utensils, etc. I’m also overly apologetic to the customer as I’m very empathetic. I just want them to feel appreciated and heard whenever they go to my restaurant.

  • @KNNOT
    @KNNOT 4 года назад +6

    I love when you film outside your studio cause the shops, the brands, the church, the brick buildings, the off-white sky... remind me when I lived in Edinburgh. The views are close different in south Spain

  • @dreamtrove
    @dreamtrove 4 года назад +20

    I've had an experience where I was filming around an indoor shopping centre (I really wanted to try filming a vlog of my day for the first time) and near the end, I was filming a little sweet stall and they said that I should be asking permission to film their sweets... we're not even talking about homemade sweets here, just standard stuff you see everywhere. Then a security guard approached me right after saying that he noticed me filming around the place and said how I wasn't allowed to film, period! It was a scary experience honestly. I often wondered how everyone does their studio vlogs outdoors without getting into trouble. When you think how we have smart phones now where everyone is using their camera with the potencial to photo and film anywhere, I found it so strange. I don't think anyone planning some kind of shop heist would bring a giant Canon SLR camera like I did, I was with family too!

    • @crystalnoname6046
      @crystalnoname6046 4 года назад +3

      I can almost guarantee you that on the door of the shopping centre there was a no camera sign though...at least if your malls are like the ones in Canada. It is usually small and generally goes unnoticed by 99.9% of folks but they were probably there. As to how others get around those signs....the business' either did not have the signs posted or the vlogger ignored/overlooked them.

    • @KatnippStudios
      @KatnippStudios  4 года назад +5

      It’s scary isn’t it!! I can totally appreciate not filming in private venues but there’s no need to treat you like poo poo amirite! 😱😱😱

    • @dreamtrove
      @dreamtrove 4 года назад +3

      @@crystalnoname6046 You're right about that too! But guess where it was? Hidden on a wall closest to the automatic doors, not ON the automatic doors but in a really awkward place where you can't see it as you're entering! That and it visually didn't look that noticeable as a poster. You know the "No Smoking" sign? Do that with a camera and stick it on the doors so people can see! I honestly didn't think it would be an issue at the time so it really shocked me.

    • @dreamtrove
      @dreamtrove 4 года назад +1

      @@KatnippStudios Totally understand that yeah! Being polite goes a long way and rudeness can be bad for business. Word of mouth spreads far so make it a positive experience! I think you handled the whole situation really well!

  • @susanharkema2888
    @susanharkema2888 4 года назад +35

    TOTALLY agree! Why do hairstylists make us look like old ladies? I always have to redo my hair afterwards. Am I right?!

    • @KatnippStudios
      @KatnippStudios  4 года назад +3

      Susan Harkema hahahahaha EVERY SINGLE TIME like what the flip hehehe 🤣🤣🤣✨🌸

    • @annoyingslippers
      @annoyingslippers 4 года назад

      The number of times I’ve had to go back next day to have them adjust the cut because I hated it the way I’d normally style my hair is unreal. 🤦🏻‍♀️ it looked granny-ish when they styled it and awkward when I did. My step mom’s stylist always styles her hair like Farrah Fawcett every time without fail. 😂

  • @ang.giselle2024
    @ang.giselle2024 4 года назад +20

    Your hair looks more natural, instead of the whole blonde.💕

    • @briteya_art
      @briteya_art 4 года назад +1

      Giselle collazo it’s totally gorgeous

  • @b_r_a_n
    @b_r_a_n 4 года назад +41

    i'd honestly do anything to work for Katnipp at your customer service but i live in Manchester😫! you, mike and emily are so hard working i know it can't be easy but you're doing amazing Cath🥰

    • @KatnippStudios
      @KatnippStudios  4 года назад +2

      heheh oh my goodness, your so kind to be Bran hehe

  • @shmeeeeeeeeeee
    @shmeeeeeeeeeee 4 года назад +6

    It’s so funny, when she talks to the camera I find myself shaking my head like “oh yes, for sure, mhmm” like she’s speaking directly to me, like friends having a conversation :P Love your videos!!!!

    • @KatnippStudios
      @KatnippStudios  4 года назад +2

      shmeeeeeeeeeee hehehehhe 😂😂😂💓💓💓 this makes me happy! I always talk to the camera as if you guys are sitting right in front of me ✨✨✨✨

    • @briteya_art
      @briteya_art 4 года назад

      shmeeeeeeeeeee glad it’s not just me lol

  • @Amiehowardart
    @Amiehowardart 4 года назад +10

    Would honestly be so interested in a video about how you budget for business and stuff. Do you use spreadsheets cos I bloody love a good excel session 😂😂 Daisy is adorable 😍😍 I always experience bad customer service whenever I got into our local curry’s 🙈 so much so that I don’t shop there now. I’ve shopped there multiple times thinking it was just a one off but, nope! They don’t get my business anymore. Customer service is everything!

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      Amie Howard Art I don’t actually have a spreadsheet! But I do for my wedding hehehe 🤣🤣🤣🤣 thank you so so much! That’s so odd for such a big company too! (Or maybe not actually heheh) xxx

  • @kayj5014
    @kayj5014 4 года назад

    I wholeheartedly agree with you on the need for good customer support. You can absolutely deliver information in a professional way to customers. There’s never a need to be rude!

  • @patrycja4871
    @patrycja4871 4 года назад +7

    Hi!
    I love you and you’re such an inspiration for me.
    Please keep up the amazing work. I hope that you’re doing great💕
    Love you!

  • @annoyingslippers
    @annoyingslippers 4 года назад +8

    Your customer service is so amazing! Awhile ago there was a little issue with missing products from my order and Emily got back to me same day and the items were shipped out the next day and arrived quickly and included a little bonus sticker sheet. (Totally not necessary but such a nice surprise!) I had a similar problem with another Etsy business and they asked me for proof of missing items, which I totally understand, but they were SO rude about it and accused me of lying. Thankfully there was a customs slip that did indicate the incorrect number was sent, but I will never order from there again and the owner tried to make me pay shipping for their mistake. I wasn’t even mad about the missing items because I know it happens, but they were so rude and even messaged me when I left a review that said the items were nice but that I was accused of being a liar about my missing items.

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      MyOhMyiah oh my goodness that’s not good service at all!! It’s such a shame because now you potentially may not shop with them again and it’s so important as a handmade business owner 🌸🌸🌸 I’m so proud of emily ehhehe I always spoke to emily and mike about the Katnipp “brand voice” so this makes me super happy that she made the customer experience so lovely!!! 🌸🌸 xxxxx

    • @annoyingslippers
      @annoyingslippers 4 года назад +1

      She really did! Even in my review I noted how AMAZING my customer experience was and how quickly the problem was resolved. I’ve worked in customer service for years and it really is a fine art. The Katnipp team is so amazing and kind and really makes the customer’s experience so wonderful and stress free! I’m definitely someone who gets nervous when messaging a company about something like this but the washi tapes were part of my gift to my bride’s maids last Valentine’s Day when I got married and it was such a relief to be treated so kindly and have my issue resolved so quickly. ❤️❤️❤️

    • @briteya_art
      @briteya_art 4 года назад

      MyOhMyiah that’s so sad, I can’t believe they were that rude 🥺 Katnipp to the rescue

  • @MooshiKaik
    @MooshiKaik 4 года назад +4

    Work morning with new studio vlog from Katnipp!! Oh yeah is a good Monday!!! 💕💕

  • @myartpixie
    @myartpixie 2 года назад

    Your zoom into your face at the salon had me laughing so hard!!! 😂 you are so fun!

  • @jandoolan5282
    @jandoolan5282 4 года назад +1

    I can tell from your voice that your experience really upset you. Thanks for sharing in such a positive way. Love your work.

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Jan Doolan thank you! It definitely did wind me up a little! 🌸🌸 thank you so much for watching YOU DA BEST

  • @watercolourartincapetown2919
    @watercolourartincapetown2919 4 года назад +2

    “Talking to a camera in my car” 😝 vloggers are so brave!

  • @windingvines1
    @windingvines1 4 года назад

    I sometimes sculpt small things and to paint them is difficult. One thing I do do that I find makes it easier is get a little bit of blu tac or washi tape and stick it to the palm of my hand to paint. Just stops it moving around and also means you don't have to try and hold it.

  • @mzzbevcreates
    @mzzbevcreates 4 года назад +4

    New hair color and style makes you look sassy, I love it!🥰

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Bev Cole hehehe oh my gosh thank you ehhehe 🌸🌸🌸🥰🥰🥰🥰

  • @trishwest1809
    @trishwest1809 4 года назад +2

    I love how your hair turned out!💕 Nice color blending and natural color tones with your makeup color and style.🌞 Love that Costa coffee shop and the sweets looked sooo absolutely yummy!💕 that's fantastic on the nail decals - sold out already! Good work and thank you for the filming of the countryside, just beautiful!!🌞

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Heheheh thank you so much for watching! I’m so happy you enjoyed it! 💓💓💓💓😭🌸🌸

  • @elbib908
    @elbib908 4 года назад

    1. The hair color looks beautiful.
    2. So right about customer service.
    3. Great new nail decals.
    4. Loved the vlog.
    ❤️

  • @ChelseaVampyre
    @ChelseaVampyre 4 года назад

    I love that you show how you set up and put things back. It’s pretty great !

  • @jhettparsons2319
    @jhettparsons2319 4 года назад +21

    I love watching ur vlogs and all ur content, but we gots to figure out your focus on your camera :) haha! it's a tid bit blurry

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      Jhett Parsons ahhahaha dammit I have no idea what to do 🤣🤣🤣🥺 I don’t have it on manual focus cause it’s just a vlog and it would take me so long to manually focus everything WHAT SHOULD I DO PLZ SEND HALLLLPP 🚑

  • @blackdragon7465
    @blackdragon7465 4 года назад

    You are the antithesis of everything I am as a person but it's so good!!! I adore everything about your shop and your aesthetic! I'm a lover of all things occult, horror, and creepy, and the adorable aesthetic of your etsy shop makes me so happy

  • @Judi-Graff
    @Judi-Graff 4 года назад +1

    That hair color looks way better. Smart idea to outsource the nail decals.

  • @Ayrodynamic
    @Ayrodynamic 4 года назад +2

    Long time watcher here, but I’ve never commented before. I’m loving the vlog posts. The stickers look awesome and super cute. A close friend of mine makes her own nail decals and she made a few indoor ‘washing lines’ out of parcel string to peg her papers up on to allow them all to dry. Just an idea for you. It saves a lot of desk space. ❤️

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      Ayrodynamic omg this is a great idea!!!! Thank you so much for showing up in the comments Hehehehe it means the absolute world that you took the time to help me out! THANK YOU SO MUCH 😍😍💓💓💓 YOU DA BEST

    • @Ayrodynamic
      @Ayrodynamic 4 года назад

      @@KatnippStudios You're very welcome! x

  • @raenbeau
    @raenbeau 4 года назад +1

    I love that you watch Matt, as well! He's brilliant. You both are!

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Rae heheh he’s literally amazing 😍💓💓💓

  • @margaretmartha3530
    @margaretmartha3530 4 года назад

    You have become part of my get ready for work routine of a Sunday. I find listening to you sooo relaxing.
    I agree with your rant. Keep being you. )

  • @ellageorge6924
    @ellageorge6924 4 года назад +6

    Can’t wait to see this Studio Vlog ☺️ I’m soooo Exited. I love watching your videos ❤️

  • @dustyroaddesign
    @dustyroaddesign 4 года назад +4

    Redken products literally saved my hair!! They have a particular product called anti-snap

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      Dusty Road Design oh my goodness thanks you!!! My nail lady mentioned these too!!! Where do you purchase yours? Just from amazon? Xxxx

  • @ChristiPetaloti
    @ChristiPetaloti 4 года назад +2

    Here I am. I made a coffee and I started watching.

  • @LittleSlimeGoblin
    @LittleSlimeGoblin 4 года назад +1

    You need that vacation! lol You work so hard you definitely deserve it.

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      LittleBigMelody Hehehehe I totally do I can slowly feel the candle burning at both ends hahaha it’s nearly reached the middle so a vacation will help me refuel for Christmas hehehe!!! 💓✨🌸

  • @LyssaLynea
    @LyssaLynea 4 года назад +4

    I think I heard some gary vaynerchuk in the background! I listen to his audiobooks for business inspiration. Another wonderful vlog, loved as always. ❤️

    • @RMHART
      @RMHART 4 года назад +1

      Sketchy on the Details by Lyssa Lynea haha I heard him too! Literally just saw that snippet of him talking yesterday! 😅

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Heheheh yessss love love love Gary v heheh thank you so so much lyssa YOU DA BEST 🌸🌸🥺💓💓🥰🥺

    • @LyssaLynea
      @LyssaLynea 4 года назад

      @@KatnippStudios YOU da best. 😊

  • @CoconuTacha
    @CoconuTacha 4 года назад +1

    I loveeee your hair Catherine! Also that guy in the gallery sounded like such a grump! Loved the vlog as always xx

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      Heheheh thank you so much beautiful 😍🌸

  • @paigemakepeace8695
    @paigemakepeace8695 4 года назад

    Hiya, I hope you are well! The bat and the dragon are adorable! I hope you are having an amazing day!☺️💛

  • @sprky7202
    @sprky7202 4 года назад +1

    i love your videos Catherine! I watch these during my work break and i rush to get all my lunch heated and sit down and watch it on my ipad and just get lost in the video and then i forget i only get 30 mins break lol....whoopsie its all worth it

    • @KatnippStudios
      @KatnippStudios  4 года назад

      SPΔRKY hehehe oh my goodness thank you so much Heheheh 🌸🌸🥺🥺🥺🌸🌸🌸 I’m so happy you like them! Thank you for being here!

  • @AFireGnome
    @AFireGnome 4 года назад +1

    I love your designs. The dragon illustration is adorable! :)

  • @haileyh4771
    @haileyh4771 4 года назад

    Hello Catherine! Just wanted to let you know that all of those fall veggies and pumpkins look super delish...oh and for what it's worth I really think that the new hair color is lovely and very flattering.

  • @mariaguadagno9483
    @mariaguadagno9483 4 года назад +1

    I love your video today!
    You make such adorable things!
    Talent!Talent!
    Your haircolor to me is a beautiful golden blonde.
    Rare color..you rock it! Really!

  • @lilifelipedorosario125
    @lilifelipedorosario125 4 года назад +2

    I really enjoyed seeing the town you live! So cute! And so different from where I am from!

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Doctor & Doodle hehehe thank you so much! 🥺🥺🥺🌸✨

  • @JinxCreations
    @JinxCreations 4 года назад

    the colour of your hair darker is so nice

  • @arilover8006
    @arilover8006 4 года назад +4

    I love u so much! Thank you for everything!!!🌸

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      hehehh I love you more, thank you for all the support

  • @tissuepaperbutterfly
    @tissuepaperbutterfly 4 года назад +1

    Omg I’m so glad it’s not just me! I always think I look awful in the hairdressers ! That lighting doesn’t do good for anyone 😂

  • @shailangford6864
    @shailangford6864 4 года назад +2

    I really enjoyed this vlog! I like all of your nail decals and I also like your new hair! I can tell that you have lost pounds....you look great! Thanks for the awesome vlogs! ✨❤️✨

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Shai Langford oh my goodness thank you!!! Hehehe 🥰🥰🥰🌸🌸🌸🌸

  • @ItsLizV
    @ItsLizV 4 года назад

    You're so right about customer service. It matters in e-mail too! Some people don't realise that the words they are using can come off as quite condescending. I've had a few instances where the person on the other end just sounded like they hated their job and didn't want to help me at all. Situations like that often make me go to a competitor instead so yea... customer service is important! But like you also mentioned, it does depend on the situation. Sometimes as a business you have to be assertive or people will just walk all over you. Thinking about those "Karen" types that'll just shout and want everything for free...

  • @Bournelux
    @Bournelux 4 года назад

    Customer service is definitely key when you are providing goods or a service to people, even B2B you have to be on it. And I totally agree with you, treat others how you would like to be treated :) Another great vlog! Congrats on selling out of the nail decals again :D

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      Leah Bee Art Heheheh thank you so so much 💓💓✨✨✨😍

  • @georgiewilkinson9436
    @georgiewilkinson9436 4 года назад

    Firstly I love your hair ! Secondly my daughter had a terrible customer service experience in London and will never buy that brand again ( I doubt the company will collapse) but that is how it happens people vote with their feet. Anyway the juicy details are it was Charlotte tilbury’s flagship store in Covent Garden. Bearing in mind we live in the Lake District so it was a treat day shopping in London and the staff were so rude and condescending, definitely a mean girls vibe. She’d gone in with a list of items for her kit that could have been bought online but she wanted the shop experience - I’ve rambled on for long enough but she left empty handed and near to tears - the experience spoilt our whole day ! The irony is that my daughter, is now a counter manager in a department store for Estée Lauder and makes sure everyone’s buying or browsing experience is a good one ! X

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Georgie wilkinson oh gosh! Why would you make anyone feel like that specially in a store which is more luxury and expensive! It just makes you not want to give your hard earned money to them amirite?! 😨😨😨😨

  • @shannonrhopkin
    @shannonrhopkin 4 года назад +1

    Aaaaah I can't wait to get these festive nail decals!!!!!

  • @doctorstitches
    @doctorstitches 4 года назад +3

    Hi Catherine 😊 great video, as always ❤️ Have a question 🤔 have you considered making key chains? I'm sure super cute keychains would sell 😍 like the pins with the golden back and border, but instead of a pin on the back of the design, a keychain 😃 I would definitely buy 😊 I like pins but sometimes I'm not sure how to incorporate them into my outfits or where to put them, but a keychain is something that I can use without thinking 😂 u kno what I'm sayin'

  • @SilverFoxForestsDesigns
    @SilverFoxForestsDesigns 4 года назад +5

    ooo heads up the circut machines have a fault on them and are going up in flames so make sure you keep yours turned off when not using.
    I must say I always ask before vlogging in shops, some galleries have signs on the windows about no camras and such too. in your case I'd be tempted to email the gallery and politely say that you were disappointed at the level of customer service from the member of staff ive done it myself and had a formal apology also had the member of staff say sorry. They won't know there's an issue unless you tell them

    • @KatnippStudios
      @KatnippStudios  4 года назад

      SilverFoxForests definately important to ask for permission hehe 💓💓💓 I was so tempted to message them! But maybe he was having a super bad day ahhaha I’m over it now I’ve slept on it hehehe 🤣🤣🤣

  • @lunacraftsonline
    @lunacraftsonline 4 года назад

    I think that hair colour suits you so much! Really makes your eyes look big and bright :)

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Meg Waldorf oh my goodness thank you so much! It’s just so hard to get used to when I’m used to white hair hehehe 🤣🤣🌸🌸🌸

    • @lunacraftsonline
      @lunacraftsonline 4 года назад

      Katnipp I know how you feel, I went back to my natural brunette in April and I’m only just getting used to it 😂 also I HATE the way my hair salon styles my hair, I look like a windswept poodle after my appointments!

  • @haru-gk3lc
    @haru-gk3lc 4 года назад +11

    that new hair really suit on you 🥺🥺🥺🥺

  • @diarts4458
    @diarts4458 4 года назад +2

    I always feel sad when your vlogs end, I was like, ‘yey! we’re going to relax around your friend’s house,’
    Then it was ... ‘love you ... Goodbye’ (from you) and me shouting inwardly ‘NOOOO!!’
    Lol 😆 We can never get enough, Amirite? X

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      DiArts Hehehehe I LOVE YA 🥺 💓💓💓💓

  • @annamackay1743
    @annamackay1743 4 года назад

    So, as one of your Patreons, I heard the FULL story in your podcast. I think you handled the communication of this issue so well, both in your podcast, and in this vlog.
    You are a kind hearted person, but you also value communicating things that are important to you in a healthy way. thanks for sharing, I am totally rewatching you previous Florida vlogs in anticipation of your trip to come, always love your content and I’m going to increase my Patreon subscription as I have enjoyed your stuff so much

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      Marie Mackay oh my goodness thank you so much Marie that seriously means the world! 🥺🥺💓💓 thank you for all the support you always give I LOVE YA

  • @nadinek6693
    @nadinek6693 4 года назад +1

    Love your videos. If only we could have a "really miserable rainy day/night" here. So much is on fire here in California ;0(

  • @ButterflyDreams
    @ButterflyDreams 4 года назад

    Lady! You are boss goals! I’ve been binging on your videos for the past few days! 💜

  • @daniellewilliams9868
    @daniellewilliams9868 4 года назад +1

    You are de cutest. I love when you goof off and have fun 😊

  • @tacofarmstudios154
    @tacofarmstudios154 4 года назад +1

    Love the hair!!! Cutie nail decals too!!

  • @rebeccadodson3325
    @rebeccadodson3325 4 года назад +1

    Sorry if I’ve completely missed a video or post where you’ve said, but! Are you releasing digital stickers? Would definitely be into Gingie and Spice Christmas digital stickers! Also (from the other day) yes! To the personal vlogs - DITL and Vlogmas!!

  • @jocelyngon9
    @jocelyngon9 4 года назад

    You got yourself a new subscriber! Love your videos

  • @Mellie726
    @Mellie726 4 года назад

    thank you for your video. hope the bad customer experience didn't ruin your day

  • @fijaystudio
    @fijaystudio 4 года назад +1

    Love the darker blonde, all that white blonde is so Essex girls, from what an Aussie can tell from RUclips!

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Hehehe thank you so much 🌸🌸🌸🌸😍

  • @PolkaDotPearle
    @PolkaDotPearle 4 года назад

    The Black Forest Gateaux HiFi's are UHMAYZING

  • @BunnyCates
    @BunnyCates 4 года назад

    If you are still thinking abt getting an additional cricut, now is the time! Air 2 are clearanced (or they are here in the US) for over $100usd less than I just paid for mine last month! $139 seems to be the clearance price most places right now, like Walmart!

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Bunny Cates 😱😱😱😱😱 where is this?! I was actually thinking of waiting until the Black Friday sales and seeing if they are on offer! 😍😍😍😍

    • @BunnyCates
      @BunnyCates 4 года назад

      @@KatnippStudios I've seen them at our Walmart. And seems like I saw some posts on Instagram that Joanne's had them clearanced as well. It seems to be the mint color only. I would get one or two for you and send em but the shipping would be insane! 😂

  • @adrianagassie7507
    @adrianagassie7507 4 года назад

    Omg! I’m in love with all the things that you do! Thank you! 😘

  • @shannonrhopkin
    @shannonrhopkin 4 года назад +1

    Ha, I can hear Gary Vee in the background. Love him!

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Shannon R. Hopkin heheh me too 💓💓✨✨✨

  • @kristenk1995
    @kristenk1995 4 года назад

    Instead of investing in another Cricut you probably want a professional machine such as a Graphtec or Roland. They are more versatile and a servo motor is quieter and much faster.

  • @laurasharpe3341
    @laurasharpe3341 4 года назад +2

    love your studio vlogs !!!

  • @JSAbbott
    @JSAbbott 4 года назад

    I hear Gary Vee in the background! 🤩

  • @cartoonmamma
    @cartoonmamma 4 года назад

    Whew! Glad to hear it, girl! And yes, I still love and enjoy your videos :-) 💜💜🙏🏼God bless yuu😊

  • @RobynBArtist
    @RobynBArtist 4 года назад +1

    Thank you for uploading this amazing video!!

  • @dinovrsrobot
    @dinovrsrobot 4 года назад +1

    Just commenting now to say that I can't wait to get home today so I can watch this lol.

    • @KatnippStudios
      @KatnippStudios  4 года назад

      dinovrsrobot hehehe I hope you enjoyed it! 😍😍✨

  • @starryeyedkel
    @starryeyedkel 4 года назад +2

    Instead of getting more Cricut machines, would it be more cost effective to fine a sticker manufacture instead? Your time is money. It could free you up to do other things And you wouldn't have to restock as often.

    • @KatnippStudios
      @KatnippStudios  4 года назад

      starryeyedkel hmmm it could be a good solution but I kinda like being able to make a new product within one day! And have it up on my store hehehe but it’s not something I’m against! 🌸🌸🌸

  • @riponali9061
    @riponali9061 4 года назад

    nice video
    I like your Studio and voice, face, work, color everything.

  • @cartoonmamma
    @cartoonmamma 4 года назад +3

    My friend, I’ve been watching you for a while now and I love how you’ve always been genuine :-) at the beginning I felt like you were really enjoying yourself making art and all and sharing the process and road with us, but now I feel like you’re tired, I really hope that you are not on your way to burn out! Maybe you should take a long break and just unplug from everything, if it all possible. Mucho love ❤️ Catherine Maria from Cali 😘😘 we care about you!!

    • @KatnippStudios
      @KatnippStudios  4 года назад +2

      Maria Barci Art awww thank you so much!!! It makes me so sad that you think that! 😢😢😢 I still love love love coming to work but this time in the business is a little stressful as it’s the most busy time but I still enjoy myself every single day hehee so hopefully it still shows! Hehe plus a holiday is well overdue hehehe 🤣🤣🌸🌸💓💓 I hope you still enjoy them! YOU DA BEST xxx

  • @fijaystudio
    @fijaystudio 4 года назад

    I invested in a secondhand industrial cutter, rather than cricut.. If you want 4 cricuts by now, maybe it’s time to go industrial!!

  • @metalanimesoul
    @metalanimesoul 4 года назад +2

    Omg, i love the decals! What kind of paper do you use for them?

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      Grace Patricia Kelly Cantu I use a water decal paper ✨🌸🌸🌸

    • @metalanimesoul
      @metalanimesoul 4 года назад

      @@KatnippStudios thanks you very much! 💕

  • @sarahhh7007
    @sarahhh7007 4 года назад +4

    6:57 is that Dean sitting down?🥰
    What does green he's wearing stand for there? Also holographic nail decals would be so cute

    • @b_r_a_n
      @b_r_a_n 4 года назад

      SlayrSarah98 yes that's dean hahah, it's a high-vis vest i'm pretty sure

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      Heheheh yep!! It’s a high visability vest (high vis) just for his job hehehe

  • @azzuparis
    @azzuparis 4 года назад

    Great vlog, Catherine. I really enjoy watching them xxx

  • @shiverwind4361
    @shiverwind4361 4 года назад

    Your lippy is gorgeous!

  • @leisurelyarting
    @leisurelyarting 3 года назад

    If you like dying your hair make sure to take Biotin or other hair supplements too.

  • @Rjacket
    @Rjacket 4 года назад

    Oh my goodness all of those NY and Christmas nail arts, need to be a sticker sheets for letters and such!

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Yesssss!!!! These will be coming very very soon ehhehe 😍🌸🌸🌸🌸

  • @tlcsomething-ajournaljourn1431
    @tlcsomething-ajournaljourn1431 4 года назад

    I don't like that the man at the store was mean to you. Makes me think he had a bad past experience or was just a jerk. Customer service means a lot. Shop owners should see their customers as money coming in the door and walking right out again if they don't put their best foot forward. Love your vlogs. Who are these people giving a thumbs down by the way? Boo!!

  • @nadinek6693
    @nadinek6693 4 года назад

    you are a silly bean...your hair looks fabulous, the color is really becoming to you, but it will lighten over time.

  • @sarahlaperriere9329
    @sarahlaperriere9329 4 года назад

    As always, love love love it! You are so impressive.

  • @quigleydrawing3744
    @quigleydrawing3744 4 года назад

    Listening to Matt and Grayvee!!! Woooo. Same. Lol. Loved the vlog!

  • @venvxrid
    @venvxrid 4 года назад +1

    I love you so much!!❤️😍You so pretty . You skill draw so cool

  • @BiancaHaeckDesigns
    @BiancaHaeckDesigns 4 года назад

    I know I'm late to the party, but I love this!! So good Cat!

  • @nuna124
    @nuna124 4 года назад

    Just started watching the vlog. If you're buying an extra machine YOU SHOULD GET THE MAKER!!! Sorry wasnt yelling. Just excited lool. But seriously I love my maker you wont regret it.

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      nuna124 Hahahaha oh my goodness hehehe 😂 is the maker much different?! 😮😮😮

    • @nuna124
      @nuna124 4 года назад

      @@KatnippStudios well I've never tried the others, but it does have those awesome new blades, perforation, wavy, deboss, engrave, and it is faster than the previous models I believe also, cutting thicker material and let's not forget how beautiful it looks!

  • @_aaa_
    @_aaa_ 4 года назад +5

    I love your videos but I couldn’t finish this one, it went in and out of focus so much that it made it hard to watch 😕. The designs/products I did see were lovely as always, though.

    • @KatnippStudios
      @KatnippStudios  4 года назад

      A oh nooo I’m so sorry I couldn’t finish the vlog what a shame!!! 😭😭😭 it’s the camera auto focus feature I’m not sure how to change it 😂😂🤓 #rookie

  • @normahalliburton2908
    @normahalliburton2908 4 года назад +1

    Love, love your videos. I just wondered if you have considered the Graphtec CE50 Lite. Its more expensive but it is a 20" and it is advertised at being 7x quicker than their craft cutter the Silhouette Cameo. They have just upgraded it as well to work with Silhouetter Studio. Anyway keep doing what your doing, you lighten my day xx

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Norma Halliburton oooOoOoO I’ve never heard of this before! Is it new 😯😯😯😯

    • @normahalliburton2908
      @normahalliburton2908 4 года назад

      @@KatnippStudios I dont think so. It is the baby of the commercial cutters. I am starting up my business soon and have been doing masses of research. I rang Graphtec who are in Wrexham, Wales and talked to the lovely Ellen who is bringing the Graphtec CE50 and a Cameo 4 to my house in Newcastle to have a look at which one would suit my business. Graphtec also make the Cameo (which I didnt know) so I should get good information. I think the new 20" Cameo is going to retail at well over £400 and the Graphtec is about £600 but the width and speed are awesome. Just thought as you are doing mega amount of stickers of every kind this may be a good fit. Anyway hope this helps x

  • @turquoiselunastudio
    @turquoiselunastudio 4 года назад

    You are such a sweetheart Catherine!!! Love alllll your RUclips videos.. It makes me happy, motivated and inspired! THANK you for everything.. Huge and kisses from Dubai 💗🌸🤗😘🤗😘

    • @KatnippStudios
      @KatnippStudios  4 года назад

      Turquoise Luna Design Studio Hehehehe ily thank you so much for all the support 💓🥰🥰🥰🥰🥰

  • @77daisygirl
    @77daisygirl 4 года назад

    Please explain something to me. How do you look this beautiful with what looks like just mascara, blush and lipstick? What is your secret? I look like death when I try to copy your look and would love to know your makeup routine 😁

  • @deborahcorreale352
    @deborahcorreale352 4 года назад

    This is a little off-topic for this Vlog, but it is on my mind and if I don’t ask
    now I know me and I will forget. I know you like Florida and Disney, which is what prompted this question. Would you consider doing a line of enamel pins and stickers related to all things Florida (or costal) and Disney? Things like manatees (my favorite animal), palm trees, seashells, a castle (similar to a Disney Castle). I know you can not do exact Disney characters which is a bummer since I am a HUGE Winne-the-Pooh fan but a teddy
    bear enamel pin and stickers would be really cute too.

  • @b_r_a_n
    @b_r_a_n 4 года назад +2

    31:27 RIISE AND SHIINE 😭😭😂

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      bran ahahahahahahahhaahha 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣

  • @brogantatexo
    @brogantatexo 4 года назад

    Just catching up, just wanted to say hello xxxx

  • @sloanjulia17
    @sloanjulia17 4 года назад

    I love your videos so much, they’re so helpful and I’ve learned so much from you ☺️ I like to put them on and work so it’s like having a work buddy talking about their day and giving me tips 😂

    • @KatnippStudios
      @KatnippStudios  4 года назад +1

      Nerdy Artists hehehe oh my gosh thank you so much hehehehhe this really means the world!!! 🥰🥰🥰🥰🥰💓 YOU DA BEST

  • @k.ande.southworth9197
    @k.ande.southworth9197 4 года назад +1

    Looks like you need an art drying rack :-) (spraying nail decals)

  • @jacquelineferrigno3194
    @jacquelineferrigno3194 4 года назад

    Do you still make these decals? They have small Spray Booths you can use for your spraying. We use them in cake decorating when air brushing. It's basically a washable filter and a fan, so it takes the express spray away.

  • @lumicharmed9141
    @lumicharmed9141 4 года назад

    I'd love a tutorial on how to make the decals. So cute.